1 to 25 of 572 Customer Service Jobs in London

Customer Service Advisor - Product Support - Harlow - £30,000 DOE Hybrid Tue - Sat 37.5 hours Are you a customer service professional who is tech-savvy and open to training and developing technical product skills? Play a vital role insupporting and guiding B2C customers through technical glitches, product … features and general customer queries. Customer Service Advisor - Product Support , your primary responsibilities will include: Respond to technical queries. Friendly customer support and guidance,mostlyvia email. Communicating with different departments to find solutions. Problem-solving and troubleshooting technical issues. General customer service queries via … Zendesk. Requirements: To excel in this role, you'll need: Excellent communication skills, both verbal and written. Excellent customer service (ideally B2C) Technically minded and willing to learn a new product range Strong problem-solving abilities and a proactive mindset. A passion for sport will be abigadvantage. Zendesk more »

help keep the nations critical networks connected and protected 24/7. Reporting to the Maintenance Team Leader you will be responsible for delivering customer service and incident management to the highest standard for our engineers within Traffic. This is a 24/7 customer support environment. … pro-active in your contact with suppliers including escalations when necessary Ensure timely call resolution to achieve SLA's Responsible for ensuring that excellent customer service is provided consistently, by following up actions in a timely manner, providing regular customer updates and meeting promises made. Proactively working … to increase the Service Desks ability to influence and deliver first time fixes therefore increasing field engineering efficiency. Dispatching the appropriate engineer to resolve failures taking into account the SLA priority, and skill set of engineers in each case. Who you are: If you have a background in customer more »

The Regional Service Manager (RSM) is responsible for providing customer with a single point of contact within PCCW Global for all service related issues. The RSM is also responsible and accountable, at an operational level, for all services delivered to the customer. The RSM will work in … close cooperation with the account manager for the customer, providing a service oriented/customer advocate element of support to the account team structure. You should have a telecom background, with previous experience working with large multinational companies in a service management type role. What are … you expected to be doing Commercial minded, develop and maintain a positive, productive long term working relationships with the customer Conduct Service Reviews by meeting with customers to review services performance and operational services issues Work in close collaboration with sales and account management to position PCCW Global more »

The Service Architect is responsible for designing, developing and maintaining IT services and solutions. They will work closely with the Senior Service Architect to ensure that the services and solutions meet the needs of the business. They will be responsible for creating and maintaining service models, service blueprints, service catalogues and service roadmaps. They will also be responsible for ensuring that the services and solutions are compliant with industry standards and best practices. They will be expected to provide technical advice and guidance to the business and other stakeholders. They will also be responsible … for monitoring and reporting on the performance of the services and solutions. Capita are recruiting a Service Architect to join us in our Professional Services team. The Service Architects provide IT Service Management, IT Service Design and IT Service Architecture consultancy services to clients (both more »

Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry. This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with … their purchased landing gear process. Role Responsibilities will include: Own and manage Customer Service & Component Sale email inboxes for Product Line Parts. Be primary point of contact between internal and external customers for Business Projects. Ensure customer quotes are accurate, they are prepared, sent to customers and more »

Senior Manager - Customer Care - AeroTech - Aviation Industry - Heathrow, London Job Summary: Lead and manage the EMEA Field Service, Spare Parts, and Rebuild departments to provide top-tier product support and drive revenue growth. Assist customers with service and parts needs for the equipment. Collaborate with the Director … of Global Customer Care and the EMEA Customer Care Sales Manager to implement customer care strategies for the EMEA region. Essential Duties and Responsibilities: Leadership: Lead EMEA customer care teams in field service, spare parts, and rebuilds across three sales offices. Customer Satisfaction: Ensure … teams meet and exceed customer expectations. Support Plans: Develop and execute GSE product support plans. Sales Growth: Increase sales of Customer Care products and services, coordinating with Regional Sales teams. Specialty Kits: Collaborate to develop and market specialty kits. Customization: Create customized parts and service programs with more »

can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. Required Salesforce Ecosystem Experience Hands on experience in handling L2 Production Support for Salesforce … Platform Hands-on experience in understanding Salesforce Customizations using Apex, Lightning Aura, Lightning Web Components Salesforce.com Admin, Sales/Service cloud certification is added advantage Prefered The job holder must have proven ability to work with a variety of customers in the IT Consulting and SaaS Software verticals. Previous … Customer Service/Support experience within a business to business environment (Process adoption and critical customer service tasks are highly desirable). Proven successful delivery of SLAs, time lines, Customer service queues for a product or service Proven and effective organizational, scheduling and more »

to Belgian and German classics. All served exactly how the brewer intended. Our strategy to launch and grow the PerfectDraft brand, product range and customer base has been via our own Direct to Consumer ecommerce stores in Europe, with presence in 8 countries and now we are expanding this … a pivotal member, reporting directly to the Head of Growth at PerfectDraft UK. Your primary responsibility will be crafting and executing strategies to boost customer retention and loyalty through exceptional experiences. This role demands a profound understanding of customer behaviour, strong analytical prowess, and the ability to collaborate … seamlessly across departments to drive tangible outcomes. If you're passionate about fostering enduring customer relationships and optimizing their journey with our brand, we encourage you to apply. Additionally, you'll oversee the Content and Community Manager, as well as the Customer Service Executive, as part of more »

Job Title: IT Support Engineer, 2nd Line Department: Service Desk Reporting to: Service Desk Manager Location: London, UK Type: Full-time Start Date: TBC Salary: £36,000 to £38,000 Benefits: Pension Contributions, Team Bonus, Flexible Working and more. Company Overview NVOY Technologies is an IT Managed Service … delivering scalable IT solutions and support to fast growing companies. Our mission is to deliver the best technology to customers and provide an outstanding customer and employee experience. We help fast growing companies of around 25-100 employees that are scaling by taking care of the overhead for IT … in London with the team currently working in the office or from home. Flexible and remote working is a key area where we help customer and very much part of our company culture. Role Overview The Second Line Engineer embodies a role characterised by diversity and complexity, encompassing elements more »

fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. An opportunity has arisen for a Service Desk Manager to join the team in our London office, providing unparalleled service excellence to our clients across the UK and internationally. This … role would require you to: Provide day-to-day supervision and leadership to the Service Desk team. This individual will be an escalation point for client support and will be a model for customer service excellence for his or her team. Work alongside the Director of Operations … to drive improvements in the measurement and analysis of service levels and performance to ensure a consistently high and ever evolving quality of service. In conjunction with the Director of Operations, he or she will also lead ongoing staff technical development including training and adoption of systems and practices more »

quality products and services and accelerating the process of target therapeutic development. We are looking for an Inside Sales Specialist to support sales and customer service in the Euro region. In this position, you will ensure that all customer needs are promptly addressed while exercising the highest … level of customer service. A qualified candidate must have passion for excellence and be eager to advance in high energy and goal driven culture. Responsibilities : Confer with customers by phone, email and live chat in a timely, friendly and professional manner and provide information about products and services, Regularly … prepare quotes and respond to customer inquiries, take and enter orders, and obtain details of inquiries or comments. Build a rapport and long-lasting relationship with customers and provide innovative solutions to their needs and challenges along with exceptional customer service experience. Collaborate with internal functions to more »

London & St George's Mental Health (SWLSTG) NHS Trust is looking for various roles in the People Team including a First Point of Contact Service Team Leader in the HR operations team. Reporting into the Head of Operations, the First Point of Contact Service Team Leader will lead … the team responsible for the service that provides the one point of access to the People Service supporting colleagues and managers when they need assistance. The service is the first point of contact for resolution of all HR queries either at the 1st contact or by escalating …/handing over the customer to the correct team/individual within the People Service. The HR Direct Service receives the highest number of contacts therefore its success reflects the reputation of the whole People Service. The postholder will ensure ongoing excellence across the team and will ensure more »

good fit for any of our openings. Your Role: This is a great opportunity to join a team that delivers world-class training and customer service. We are a fast-growing, award-winning technology firm, recently named British Columbia's Company of the Year and Best Managed Company. As … a Product Training and Customer Support Specialist, you are the connection point between our products and our blue-chip clients. You will be responsible for building quality relationships with our global clientele, demonstrating the true value of our services and forming lasting customer relationships. This role requires strong … solving skills with an ability to work in a dynamic team environment, we'd love to hear from you! Your Job: Provide world class customer service, support and resolutions to our external clients Assist external clients in leveraging product features to meet their unique requirements in relation to more »

Due to business growing our client is looking to recruit 2 x Export Customer Operations Agent Experience : Air or Road Exports and some Import knowledge advantage. Excellent Customer service skills, Strong written and verbal communication skills, Willingness to learn and adapt If have one import or export … freight forwarder for the transport of time-Critical, temperature sensitive biological & pharmaceutical shipments. To prepare and present quotes for Air & Road consignments. To provide Customer Service Excellence for both verbal and written communications. Complete assigned tasks within agreed timeframes. Complete bookings and sales according to both Customer & client timescales. To ensure data & security integrity of both Customer & client information is always controlled. Co-ordinate with other offices & Groups. Co-ordinate transport with both UK & Overseas approved strategic service partners. To provide guidance on appropriate paperwork for customs clearance. Prepare & co-ordinate all forms of more »

FRENCH SELECTION (FS) German Speaking Customer Support Advisor Location: Feltham Hybrid working with an early Friday finish Salary: up to £29,500 depending on experience plus great benefits Ref: 4191TG1 To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference … distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees. Main duties: To assist and support customers with technical questions and problems while providing outstanding customer service … from customers within a dedicated time frame - Keep up to date on products - Ensure all correspondence is recorded and kept up to date - Escalate customer issues as needed to the relevant departments - Attend regular staff meetings and provide reports as needed The candidate: - Fluent in German (written & spoken) essential more »

of fashion evolution! They are searching for a passionate Head of Ecommerce to spearhead their omnichannel growth strategy. From leading web development to optimizing customer service, you'll play a pivotal role in driving revenue and ensuring exceptional experiences across their global markets. If you're a seasoned … Web Operations (packaging, 3PL management, fulfilment, integrations, retail) Trading and Content Management (PIM, traffic segmentation, merchandising, search, SEO) Analytics (Hotjar insights, page performance, trading, customer feedback surveys) US & UK Customer Service (email, live chat, phones, in-store) IDEAL CANDIDATE: 10+ years experience, ideally within fashion. Technical and … Shopify Plus, APIs, ERPs, 3PLs, RMAs, carriers, taxes/duties). Managing web developers and external software providers to optimize the user experience. Leading customer service agents and web operations specialists. Excellent managerial, communication, and relationship-building skills, with the ability to collaborate effectively with internal teams and more »

be there to support further business knowledge growth on other projects which may include Investment Risk, Performance, Data, Distribution and Regulation. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstrable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customer service orientation. Certifications are highly regarded. Ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise information … ideas to stakeholder and display excellent interpersonal skills Creativity : Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service : When dealing with clients and other team members, you need good customer service skills to answer questions and fix issues. more »

Analyst - starting off with 70% Support/30% Business Analysis, with the intention to move to 60%/40% over time. Putting a new service in place so that there will also be some external support service for CR to back this person up. Users based in London … a bonus. Demonstratable ability to liaise with stakeholders at all levels to develop requirements to develop technical solutions. Strong attention to detail and excellent customer service orientation. Certifications are highly regarded. The ability to quickly learn, implement, and utilise new technologies. Analytical and problem-solving. Combines and organise … ideas to stakeholders and display excellent interpersonal skills Creativity: Creativity is needed to help invent new ways of approaching problems and developing innovative applications. Customer-Service: When dealing with clients and other team members, you need good customer service skills to answer questions and fix issues. more »

Industry? Do you have current or previous experience? If so, this may be the opportunity for you! On-the-job training provided. As a Service Delivery Agent, you will deliver and collect our vehicles from our customers, completing relevant inspections along the way. The role will also involve preparing … the vehicles for rental. At Thrifty Car and Van Rental, our colleagues work hard to deliver exceptional customer service, and we drive for success by delivering great service the first time, every time. What can we offer you? 5.6 weeks holiday pro rata Contribution to Group Personal … a fast-paced environment Ability to show great attention to detail Ideally, you will have previous experience in the same role or industry Excellent customer service and communication skills Hold a full-valid driving licence for a minimum of 12 months, with no more than 9 points on more »

identifying, sourcing and ordering parts. Role Safe storage of parts Handling, storing receiving stock, payments, procedures, identifying, sourcing and ordering parts Monitoring and solving customer problems/enquiries and processing customer’s orders The Parts Advisor Apprentice will be working with both customers and workshop staff, over the … face, using computerised stock management systems and parts identification programme – ECAT A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service Training Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4 weeks … training includes: Visiting the HFA academy VRQ in the parts industry Visited in House once every 28 days by the skills coach Level 2 Customer Service Practitioner standard qualification A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities more »

Company: Our customer Shawbrook is a new type of specialist financial services company, combining the relentless focus on customer service and innovation you would expect from a fintech with the expertise and certainty of a bank. Shawbrook is driven by a purpose to solve complex problems that … unlock opportunity for its rapidly growing customer base of over 300,000 UK consumers and businesses. Our success would not have been possible without our Team. Our people differentiate us from the competition through their deep sector knowledge, they are the life force of our business. Join Shawbrook because … multiple facets of projects and be able to juggle multiple responsibilities at the same time, including designing class structures, application frameworks, and data models. Service Connector, integrating PRPC to third-party systems using Services (JSON, XML, HTTP), integrating Pega with other Technology Platforms, API, Data model, UI, security in more »

Are you tech savvy with a passion for delivering excellent customer service? Do you thrive in a fast-pace environment where every call is a new opportunity? Then we would love to hear from you! Join us and be part of the team dedicated to supporting our clients … basis via live phone calls and email where they ensure that our clients get the most out of Smokeball. They provide technical support and customer service to all our clients who need our help, partnering with other team members to ensure we provide the “Legendary Service” that … as required with sufficient information 📑 Owning internal and external communication relating to open tickets 🤝Confidently engaging, collaborating and communicating with other business stakeholders 🔊 Capturing customer pain points and advocating for clients by surfacing customer insights, product issues and enhancements to improve the Client Experience Key Strengths 💻 Technically Savvy more »

and follow-up. Escalate critical client situations to the appropriate level of management and engineering expertise. Provide continual feedback on processes to improve the customer experience. Assist with the end-to-end onboarding process for new customers, ensuring seamless integration of our cloud services into their existing infrastructure. Develop … Certificate of Secondary Education) and A-level (Advanced Level) completion is required (University degree is a plus). 1 - 3 years of experience in customer service or related roles. Some knowledge of Microsoft 365 (Microsoft 365 Admin Center: license assignments, license portal, and billing). High-level attention … management skills. Previous billing and administrative experience. Experience working with CRM software or subscription management software (e.g., Chargebee, Salesforce, Zoho Desk, MS Dynamics 365 Customer Service, etc.). Capable of learning new solutions, technologies, and platforms quickly. Proficiency in handling customer inquiries via phone and email. Preferred more »

Field Service Engineer Job title: Field Service Engineer Location: North London Salary: Up to c£35,000 (OTE) pa. Up to c£32,000 pa basic + up to £250 per month in incentives + vehicle + overtime Hours: Monday to Friday (40 hour week), no required weekend … Job Purpose This is an exciting opportunity to join a leading name within the water purification industry, as we are currently seeking a Field Service Engineers to cover North London. The main purpose of the role is installing and servicing the companies waterbars/water dispense equipment (training provided … in domestic (approx. 80/90%) and commercial environments, whilst providing top notch customer care. Being a Field Service Engineer in this role isnt just about taking care of the equipment, it is about giving the customers great service every day. So, youll need to know your more »

enthusiastic individual, who is passionate about building relationships and being responsible for the first impression of Ten, whilst achieving sales targets and working with service delivery to ensure exceptional service is being delivered to HNW and UHNW members. They will collaborate with Ten’s most senior Lifestyle Managers … Team Managers and Service Delivery Directors, and gain a list of highly useful and transferable skills within B2C sales, customer service and beyond. This role is an exciting opportunity for someone looking to progress their career in luxury service sales and grow within a global organisation. … individual that is looking to further develop their sales experience and be involved in the full membership sales cycle, from supporting marketing of the service (including oversight of the Ten Membership site) to building and converting the sales pipeline and managing first year renewals. You’ll be passionate about more »