1 to 25 of 66 Customer Service Jobs in Wales

understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues? If providing excellent customer service is important to you, and you want to advance your career with a $9 billion leader that can provide you with stability … and exciting challenges, whilst supporting your personal growth and career ambitions, wed love to hear from you. Role Info: Customer Service Representative - Part Time (17.5hrs Per Week) Cardiff/Hybrid Working 2-3 Days Per Week After Training Competitive Market Salary Plus Significant Benefits Package Values: Serious about … we say. We stand by our word and the trust of others. Company: Global Distributor of chemicals & ingredients used in everyday products As a Customer Service Representative, you'll be the first point of contact for our customers. As part of our Customer Service team, you more »

E-Commerce Customer Service Assistant | Mochdre, Colwyn Bay | 9:00am – 5:00pm, Monday to Friday | £22,500 - £25,000 per annum, dependent on experience Stands Out Ltd designs, manufactures and imports a range of Gift Concepts and Hardware Products. We supply Tourist Attractions and Gift shops throughout the … of the remarkable individuals who make up the team. In this role, you will work onsite at our Mochdre headquarters. You will have excellent customer service skills and must be outcome orientated. You will have the ability to work in a fast-paced environment, and a high level … be fully engaged and busy from the first day. Are you the right person for the job? To be considered for the role of Customer Service Assistant you MUST have the following experience, skills, and attributes: Exceptional customer service skills, over the phone and in person more »

Job Title: Technical Customer Service Engineer Location: Bridgend, Wales Salary: £24,000 per annum Job Type: Full time, Permanent Working Hours: Mon - Fri 09:00 to 17:30 Flotek Group are the fastest-growing Tech Company in the South West providing IT and Comms technology to small & medium … sales and support locations across the South West, our ambitious growth is focused on our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart. About the Role: We are looking for an enthusiastic customer service-focused individual with some previous … responsible for triaging the call by taking all relevant information and passing it through to the engineering team. This role will also include attending customer's sites when on-site assistance is needed. Job Responsibilities: Answering the phone to inbound calls from customers who require technical help Troubleshoot and more »

Patient Monitoring & Wound Express products into the healthcare market; NHS, private hospitals and primary care. THE ROLE: Office based job in Cardiff. As a Customer Service Leader, the successful candidate will be responsible for a team of 4. The primary purpose of this job is to work closely … with the customer services manager to provide direction, instruction, and guidance to a customer service team, ensuring the delivery of excellent service to customers. Ensuring the swift and accurate processing UK orders, including service repairs and returns. Effective leadership in this position directly contributes to … the overall success of the customer service department and the satisfaction of the customers they serve. Training new staff, setting customer satisfaction goals, and maintaining service protocols. Monitoring team performance, providing feedback, and motivating team members to exceed customer expectations. Support in handling complex customer more »

Are you a Head of Customer Services keen to embark on a new challenge? IntaPeople are delighted to be partnered with a client who are looking to recruit a Head of Customer Services in their Caerphilly offices. The client is an SME in its field with their only … competitor being Amazon (who they usually outsell globally). About the role… You will manage the customer support team of around 10 individuals, whilst developing and motivating the team ensuring they meet business needs. Directly manage two Line Managers providing 1:1’s, mentorship and overall support. You will … gather and analyse customer feedback, to understand any challenges. Develop and execute a comprehensive strategy to enhance the customer experience through innovation. Lead a team of customer service professionals, providing guidance, mentorship, and support to drive exceptional performance. Identify emerging trends and technologies in customer more »

Customer Service – Desk Operator | Newport | Full Time/Part Time | From £22,000pa + Our client is a successful taxi & PSV company based in Newport, Shropshire who due to continued success are currently looking to recruit a Desk Operator. This is a fantastic opportunity for somebody who excels … in customer service to join a well-regarded company. Full training will be given on the specialised taxi booking computer system Benefits: Training Provided Company Pension Free car parking Friendly team of professional staff Potential of management position 28 days holiday Potential progression to management Staff discounts Birthdays … a team of professional drivers and desk operators, you will be responsible for answering the telephone in a polite, friendly and efficient manor, inputting customer's bookings onto the computer and ensuring emails and online bookings are inputted correctly. You will also be responsible for ensuring all bookings are more »

Role: Customer Service Representative. Language: Dutch, German, Norwegian & Swedish-Any one out of 4 with at least C1 proficiency. Office location: Cardiff, United Kingdom. Work Mode: Remote within UK and 100% Onsite, both available -Onsite preferred. Employment type: 6+ months initially (with a view to possible extension) Pay … English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems Previous experience in an outsourced customer service environment is of advantage. Work Experience/Responsibilities: Handle phone calls with customer queries and provide resolution to end users Record … per client specifications to the immediate lead as applicable Work independently and within a team. Communicate well with internal and external contacts. Provide exemplary customer satisfaction. Meet quality standards on all handled contacts. Complete hours of staffed time on all rostered days Handle contacts while maintaining the targets defined more »

will join the team of transport professionals based on our site in Shotton, working as a team to ensure the smooth running of the customer contract. You will be responsible for creating UK road loads for our customers in their SAP system and ensuring that delivery plans are met … and loads are optimised for payload and cost. Key responsibilities Planning loads for UK road movements to all UK delivery points. Provide information to customer service and respond to queries. Maximise payloads. Liaise with customers and suppliers. Prepare documentation to facilitate customer returns. Ensure the system is … accurate and up to date. Resolve road planning related issues for customer service. Deputise for Despatch Planning and Road Scheduling Team Leader as appropriate. About you: Ideally you will have previous experience in a logistics role and with SAP. You will have excellent communication and organisational skills, as well more »

is located in Celtic Way, Coedkernew, Duffryn, Newport and it's hybrid. Position Overview Vantage is looking for a resourceful, detail orientated, self-motivated Customer Experience Administrator to work as part of a team assisting the Enterprise Technical Account Manager with the timely response and resolution to any customer requests. The daily responsibilities include acting as first point of contact for customer queries via phone and customer ticketing system, establishing and maintaining relationships with all internal Vantage teams to collect requirements and data to produce reports, maintaining corporate document libraries, ensure quality of all data reported … contribute to process improvements through partnerships with internal and external teams, project support, customer support (portal onboarding, access requests, performance reporting, coordinating products and services). A successful candidate will cooperate with all internal teams to ensure relationships are built, strengthened and maintained. Duties Frequent contact with existing and more »

the effective handling of new and existing enquiries and sales orders from inception through to completion. You will have experience of dealing with both customer and stakeholder requests to tight timescales whilst building relationships through trust, reliability and customer satisfaction. Main responsibilities Create customer packs and communicate … regularly with customers managing their expectations whilst ensuring a positive customer experience. Progressing quotes through internal systems for sales/materials ordered. Agree and communicate installation dates, confirm to customer and updating installation log. Update and maintain the installation log. Liaise with Area Managers/Sales Agents weekly … and invoices. Meet with Area Managers/Sales Agents each week to confirm sales, completed installations and forthcoming installations. Required Essential skill set Exceptional customer service skills and a passion for exceeding expectations. Have a confident telephone manner and strong communication skills strong communicator with a clear and more »

very close knit team operating in a friendly environment where the team really does come first so that we can provide the best possible service to our customers. Technical Support - The Vacancy Were currently searching for a Permanent IT Support Assistant to join our team not only to service ID card production equipment including software support and integration and provide customer service, but also to have sales skills and also to build their skills as a software integrator by building on our Information Management System and develop SQL skills in order to perform data queries directly … computer network and server 2007/12 installation All Database manipulation and strong Excel skills Support VOIP internal telephone system 1st and 2nd line Customer facing telephone/remote software and printer support Support Windows 7/10 Desktop machines, software and printers. Able to use remote software for more »

a Temp - Perm basis starting immediately for an initial period of 3 months. You will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with technology issues, and working with the technical team to provide excellent customer service and technical support. Someone with … strong customer service or contact centre based experience, plus a good understanding of technology/computers would fit well in this team. Hours: 37.5 per week. Shifts: Monday to Friday 9am -5:30pm - with the possibility of other shift patterns available. Hourly Rate: £11.44 Location: Due to location … customers informed at all times of progress of work. Report escalations to relevant departments. Update internal system to ensure smooth communication between departments. Document customer specific information. Skills & Experience: Good attitude and communication style when dealing with customers. Strong verbal and written communication skills. Competent PC user including Microsoft more »

3.5k training allowance after 12 months Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 3rd Line Service Engineers to facilitate growth, and service . Reporting to the Service Manager, and based at their Bridgend Office, you will form part … of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. Technologies They Use: HPE server/SAN Hyper-V & VMware Windows Server/Desktop OS MS/Office 365 Sophos suite HPE/Aruba networking Datto … Veeam, Acronis backups Gamma Horizon VOIP LAN & WAN technologies Key Duties: Provide top-tier technical support Maintain exceptional customer service Adhere to service, security, and quality standards Update/manage customer documentation Prerequisites: 5 years' 3rd Tier IT helpdesk experience Industry certifications (CompTIA A+, CCNA, etc. more »

chase invoice as and when To be considered: Strong eye for detail Sage or Xero experience is essential Inputting supplier invoices Computer literate Strong customer service skills Previous admin or customer service experience ideally with at least 18 months of experience is essential Organised and punctual more »

Solutions department by bringing your D365 knowledge and expertise to the table. The client is looking for someone with Solution Architecture experience within D365 Customer Service/Sales and be able to thrive in a challenging but rewarding role. What skills you possess: 5+ years in a D365 … engineering role – Customer service/sales knowledge 2+ years as a D365 CE Solution Architect Confident managing people Experience in customer facing roles with great communication skills Ability to speak to cross functional teams, both technical and non technical, to deliver the right solutions Power Platform knowledge more »

managing a team of Drivers Experience in managing a small logistics operation in a fast-paced environment Proven track record of delivering high-quality customer service and meeting KPIs Excellent leadership, communication, and interpersonal skills Strong organizational and time-management skills, with the ability to multitask and prioritize … effectively Analytical and problem-solving skills Ability to work under pressure and meet deadlines Attention to detail and accuracy Flexibility and adaptability Strong customer service orientation Benefits: Permanent - Full time position Full Training Provided 25 days holiday + 8 bank holidays Death in service X2 Join our more »

Venesky-Browns client, a public sector organisation in Cardiff, is currently looking to recruit a Service Desk Analyst for an initial 6 month contract with potential to extend on a rate of £110/day. This role will be remote but the successful candidate may be required to work … onsite over the duration of the contract. Responsibilities: - Develop and maintain relationships with customers and users and to be seen as their customer champion who will ensure that all reported difficulties are effectively addressed by the relevant service support team until closure. - Maintain an array of information flows … and databases designed to support the service management function. Carry out, as required, a regular audit of these databases and be able to action scheduled and ad hoc reporting requirements. - To maintain regular communications with the customer base over issues such as scheduled and unscheduled down time, changes more »

administrators to join a growing team on a temporary basis for up to 6 months. This is a varied role, with a mix of customer service and administration. They are looking for someone to start ASAP, Monday to Friday in a great central location. What will you do … correct any errors What type of skills/experience do I need to be considered for this role? Strong Excel skills Experience in a customer service role Experience in an administration role Excellent written and verbal communication skills Ability to work under pressure, manage and prioritise large workload more »

Service Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Service Technician Hours of Work: 8am to 5pm with a 1 hour lunch … TF10 7BX What we offer: Up to 27 days holiday (plus bank holidays) depending on length of service. 2 x basic salary death in service payment, payable to your nominated recipient Health care cash plan that covers some costs towards dental treatment, NHS prescriptions, Annual health checks etc Benefits … Employee Assistance Programme Ongoing training and Career Opportunities Cycle to work scheme Refer a friend bonus £500 per person terms apply Boot Allowance Long Service Awards on 10, 20 and 30 years Life Event Day - Getting Married, Moving Home, Graduating Part of the Dunstall Holdings Groups, Rea Valley Tractors more »

Service Desk Support Analyst - 5 days on site We are looking for an experienced and talented Service Desk Support Analyst to join one of our biggest customers based in Cardiff. This is a new role and function within the company so offers a great opportunity for someone to … in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Responsibilities: Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required by the customers. Working in … a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and more »

Support role - £23 - £26k & benefits & training Intapeople are working with a well-established and thriving IT Provider, who are recruiting for experienced 1st Line Service Engineers to facilitate growth. Reporting to the Service Manager, and based at their Head Office you will form part of a revamped Service Department, with an emphasis on maintaining optimal service levels, adherence to published SLAs and offering industry leading support. Key Duties/Responsibilities will include: Maintain an impeccable level of customer service and interaction for all support queries. Adhere to all Service management, security and quality … management principles. Update support queries with comprehensive notes and time throughout your working day. Update/manage customer documentation. Provide 1st Tier technical support, answering inbound support queries and returning calls to customers and other parties. Must Have: At least 1 years’ experience working for an IT helpdesk Exceptional more »

About The Role IT Service Desk Experts - were looking for you! IT Service Desk Analyst CaerphillyHead Office £23,795 and excellent benefits Great hours Monday to Friday, no evening or weekend work Full Time, permanent position Great with IT related queries? Based in or near Caerphilly? Looking for … hiring at phs Group the leading Hygiene Services provider in the UK. Were looking for the right person to join us as an IT Service Desk Analyst and its a role you will enjoy. This role is ideal for you if you are technically minded and like to help … And if youre driving to our Caerphilly office, our free on-site car park will save you a fortune. Your role as an IT Service Desk Analyst at phs Group: Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between Bridgend, St Davids and Aberystwyth. What's in it for you? Lucrative Overtime Opportunities: Maximise your earnings with generous overtime pay (time and … life experience. Salary Increases: As you gain experience and competence, you will be eligible for regular salary reviews.What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology.What you need more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between Bridgend, St Davids and Aberystwyth. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay (time and … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

is already well-established and offers Microsoft certifications. Responsibilities Provide 3rd Tier technical support, answering inbound support queries and receiving escalation from 2nd Tier Service Perform efficient diagnosis and resolve as the final stage of Service escalation Maintain an impeccable level of customer service and interaction … for all support queries Adhere to all Service management, security and quality management principles Hands on project-based Microsoft work Requirements Proven Microsoft background (SME) Windows Server, On-prem & Cloud knowledge Office 365 LAN/WAN/VLAN If you like working in a fast-paced environment and want more »