Kingston upon Hull, East Riding of Yorkshire, United Kingdom
Ada Meher
2ndLineTechnicalSupport | £35,000 | Hull | On-site My client is looking for someone to join their support team to fulfil 2ndlinesupport responsibilities. The ideal candidate should possess on-site experience and will … such as telephone or ticketing systems. Your responsibilities will include promptly addressing user concerns, resolving queries, and escalating complex issues to the 3rd Linesupport team as needed. In this capacity, the individual will play a key role in ensuring the smooth operation of IT systems. … Key Responsibilities: Respond to incoming requests and report issues via chatbot, telephone, or ticketing system. Efficiently escalate issues to the 3rd Linesupport team when necessary. Maintain hardware such as printers, barcode scanners, and mobile devices. Collaborate with account managers to identify opportunities for enhancing customer more »
Job Title - TechnicalSupport2ndLine - Out of Hours Salary - Up to £36k depending on experience Location - UK Remote Established in 2003, we're proud to be one of the UK's leading independent providers of essential business technology. We are expanding our … Out of Hours Team and looking for an experienced (2ndline) TechnicalSupport Advisor. The Out of Hours team typically work a rota pattern of 7pm to 7am/4 on 4 off. Principal Responsibilities/Duties • Ensuring that the Customer is at … the centre of everything that we do. • Providing 1st and 2ndlinesupport to customers for Telephony, Data and IT Services. • Responsible for handling incoming queries by receiving phone calls, emails, and portal requests. Responding to these within the agreed target time and meeting any more »
Royal Tunbridge Wells, Kent, United Kingdom, Southborough Hybrid / WFH Options
Vermelo RPO
Due to exponential growth, there is now an opportunity and a requirement for a 2ndLine of Support Technician to join an award-winning global provider of software and hardware solutions in the automotive industry. Within the TechnicalSupport team, you … will play a crucial role in providing exceptional technical assistance to our customers, troubleshooting issues, and ensuring timely resolution to support their needs. Key Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and IoT devices. Escalate complex issues to the TechnicalSupport Team Lead for further investigation and resolution. Document customer interactions, including issue details, troubleshooting steps, and resolutions, in our ticketing system. Collaborate with internal teams, including the more »
Dunfermline, Fife, Scotland, United Kingdom Hybrid / WFH Options
French Selection UK
FRENCH SELECTION UK German speaking 2ndlineTechnicalSupport Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please … efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data … after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of more »
IT Support | 1st/2ndLine | TechnicalSupport | IT Technician Purpose of Job To provide all aspects of internal IT Support for continuation of business operations and proactive monitoring and maintenance of systems. The business is a growing organisation … who will offer great training and development. Responsibilities Provide IT and networking support to all staff for both hardware and applications. Liaise with external support, partners, and contractors where necessary. Monitor core systems function and report findings or action resolution as applicable by level of experience. more »