2nd Line Service Desk Engineer

2nd Line Service Desk Engineer
Glasgow/Hybrid
£25,000 - £30,000

We're partnering with a Scottish-owned Managed Service Provider providing top-level services to clients in the Glasgow region. With a commitment to innovation, our client is seeking a skilled 2nd Line Service Desk Engineer to join their team. As a 2nd Line Service Desk Engineer, you'll play a crucial role in providing technical support and break-fix solutions. This role offers a hybrid working model, combining service desk responsibilities with on-site break-fix support for our valued clients.

Day-to-Day:

• Respond to escalated service desk tickets, providing efficient and effective technical support.
• Conduct break-fix solutions on client sites, addressing hardware and software issues.
• Collaborate with the service desk team to resolve complex technical challenges.
• Contribute to the creation of technical documentation.

Tech Stack:

• Active Directory
• Office 365
• Windows Server
• Networking (Routers/Switches)
• Mobile Device Management
• Hardware support

Benefits:

• Company pension
• Free on-site parking
• Discounted or free food provided.
• Cycle-to-work scheme
• Sick pay
• Life insurance
• Casual dress

If you're interested in hearing more or would like to apply - then hit apply now. If you have any questions, you can reach me on 0141. 674. 8511. or darcey . obyrne @ in technology group - uk . com.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.