ServiceNow Developer - ITSM Pro

Our client, a renowned leader in digital transformation, is seeking a talented ServiceNow Developer specialising in ITSM Pro to join their innovative team. This role provides an exciting opportunity to work with a forward-thinking organisation that values excellence, collaboration, and continuous development. This position is primarily remote, with a requirement to work from the London office two days a week.

Role Overview:

As a ServiceNow Developer with a focus on ITSM Pro, you will be responsible for designing, developing, and implementing advanced IT Service Management solutions on the ServiceNow platform. You will work closely with clients to understand their ITSM requirements and deliver robust, scalable solutions that enhance their service management capabilities. This role is ideal for a skilled developer with extensive experience in ServiceNow ITSM Pro who is eager to drive technological innovation.

Key Responsibilities:

• Design and develop custom ITSM Pro applications and modules within ServiceNow.
• Collaborate with clients to gather ITSM requirements and translate them into technical solutions.
• Customise and configure ITSM Pro workflows, forms, and UI components to meet client specifications.
• Integrate ServiceNow ITSM Pro with external systems and databases.
• Provide expert technical support and troubleshooting during and after implementation.
• Maintain comprehensive documentation of developed ITSM Pro solutions and best practices.
• Conduct testing and debugging to ensure the quality and functionality of ITSM Pro solutions.
• Stay updated with the latest ServiceNow ITSM Pro developments and industry trends.

Requirements:

• Proven experience as a ServiceNow Developer, with a strong focus on ITSM Pro and a portfolio of successful projects.
• Deep expertise in ServiceNow ITSM Pro development, configuration, and integration.
• Familiarity with ITOM, ITBM, and other relevant ServiceNow applications.
• Exceptional problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Ability to work effectively in a hybrid remote and office-based environment.
• Legal right to work in the UK.
• Availability to work from the London office two days a week.
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications are highly desirable.