The first table below looks at the demand for Service Management skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Berkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 51 58 78
Rank change year-on-year
+7 +20
Contract jobs citing Service Management 79 67 61
As % of all contract IT jobs located in Berkshire 3.15% 2.78% 1.94%
As % of the Processes & Methodologies category 4.30% 4.04% 2.94%
Number of daily rates quoted 34 19 25
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £330 £350
Average daily rate % change year-on-year
+28.78% -5.71%
90% offered a daily rate of more than £343 £220 £277
10% offered a daily rate of more than £496 £425 £480
UK excluding London average daily rate £350 £350 £353
% change year-on-year
- -0.70%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.00 £13.68 £16.00
% change year-on-year
+9.68% -14.53%
Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1839 1658 2074
As % of all contract IT jobs located in Berkshire 73.41% 68.88% 65.82%
Number of daily rates quoted 878 740 799
Average daily rate £375 £400 £380
Average daily rate % change year-on-year
-6.25% +5.26%
90% offered a daily rate of more than £250 £220 £246
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 20 28 43
Average hourly rate £17.07 £30.00 £35.75
Average hourly rate % change year-on-year
-43.10% -16.08%
90% offered a hourly rate of more than £15.00 £14.60 £13.50
10% offered a hourly rate of more than £44.50 £37.50 £45.00
UK excluding London average hourly rate £26.50 £31.00 £31.50
% change year-on-year
-14.51% -1.58%
Service Management
South East

Service Management
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Berkshire

Service Management
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management Daily Rate Trend in Berkshire

Service Management
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 30 July 2014.

Service Management Daily Rate Histogram in Berkshire

Service Management
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management Hourly Rate Trend in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 30 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +2 28 £425 +41.66% 7
Slough -4 14 £350 +12.00% 3
Bracknell +14 10 £390 -
Newbury - 6 £438 - 2
Windsor -1 2 - -
Maidenhead - 2 £463 -
Wokingham - 1 - -
Service Management
South East

Service Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 30 July 2014, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 90 (69.23%) ITIL
2 37 (28.46%) ITSM
3 33 (25.38%) Degree
4 31 (23.85%) Telecoms
5 28 (21.54%) Service Delivery
5 28 (21.54%) Windows
5 28 (21.54%) Security Cleared
6 25 (19.23%) Microsoft
6 25 (19.23%) Project Management
7 19 (14.62%) MS Excel
8 18 (13.85%) Active Directory
9 17 (13.08%) SLA
9 17 (13.08%) SC Cleared
10 16 (12.31%) ITIL Certification
10 16 (12.31%) Finance
11 15 (11.54%) Change Management
11 15 (11.54%) PRINCE2
12 14 (10.77%) Remedy
12 14 (10.77%) Problem Management
12 14 (10.77%) Incident Management
13 12 (9.23%) Microsoft Certification
14 11 (8.46%) PMP
14 11 (8.46%) PMI Certification
14 11 (8.46%) Cisco
14 11 (8.46%) LAN
14 11 (8.46%) Remedy ITSM
14 11 (8.46%) Migration
15 10 (7.69%) MCTS
15 10 (7.69%) MCITP
15 10 (7.69%) Supplier Management

Service Management
Top Related IT Skills in Berkshire by Category

For the 6 months to 30 July 2014, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (3.85%) SharePoint
2 4 (3.08%) CMS
2 4 (3.08%) IBM Notes
2 4 (3.08%) Blackberry Enterprise Server
3 3 (2.31%) Lync
3 3 (2.31%) IIS
4 2 (1.54%) TIBCO EMS
4 2 (1.54%) MS Exchange
4 2 (1.54%) BizTalk Server
4 2 (1.54%) Exchange Server 2010
4 2 (1.54%) Exchange Server 2013
5 1 (0.77%) Live Communications Server
Applications
1 19 (14.62%) MS Excel
2 10 (7.69%) MS Office
3 7 (5.38%) MS PowerPoint
4 6 (4.62%) MS Project
5 4 (3.08%) MS Visio
6 2 (1.54%) Spreadsheet
Business Applications
1 11 (8.46%) Remedy ITSM
2 2 (1.54%) BusinessWorks
3 1 (0.77%) SAP Oil and Gas
3 1 (0.77%) Remedy AR System
Cloud Services
1 4 (3.08%) Office 365
1 4 (3.08%) Cloud Computing
2 3 (2.31%) Microsoft Azure
Communications & Networking
1 11 (8.46%) LAN
2 10 (7.69%) WAN
3 9 (6.92%) DNS
4 7 (5.38%) DHCP
5 6 (4.62%) Internet
6 5 (3.85%) Firewall
7 3 (2.31%) TCP/IP
7 3 (2.31%) VPN
7 3 (2.31%) Wi-Fi
8 2 (1.54%) SAN
8 2 (1.54%) Intranet
8 2 (1.54%) DMZ
8 2 (1.54%) 3G
8 2 (1.54%) 4G
8 2 (1.54%) Radio Access Network
8 2 (1.54%) LTE
9 1 (0.77%) HSPA
9 1 (0.77%) PuTTY
9 1 (0.77%) WinSCP
9 1 (0.77%) VoLTE
Database & Business Intelligence
1 3 (2.31%) Oracle Database
2 2 (1.54%) Cognos Framework Manager
3 1 (0.77%) SQL Server 2000
3 1 (0.77%) SQL Server
3 1 (0.77%) Crystal Reports
3 1 (0.77%) Data Warehouse
3 1 (0.77%) SQL Server 2005
Development Applications
1 3 (2.31%) TestDirector
2 1 (0.77%) MSI
2 1 (0.77%) PVCS
2 1 (0.77%) Toad
2 1 (0.77%) LabVIEW
2 1 (0.77%) StarTeam
General
1 31 (23.85%) Telecoms
2 16 (12.31%) Finance
3 5 (3.85%) Front Office
3 5 (3.85%) Banking
4 3 (2.31%) Legal
4 3 (2.31%) Manufacturing
4 3 (2.31%) Advertising
5 2 (1.54%) Local Government
5 2 (1.54%) Billing
5 2 (1.54%) Electronics
6 1 (0.77%) Back Office
6 1 (0.77%) Publishing
6 1 (0.77%) Marketing
Job Titles
1 22 (16.92%) Analyst
2 18 (13.85%) Consultant
3 16 (12.31%) Project Manager
3 16 (12.31%) Service Manager
4 12 (9.23%) Service Analyst
5 8 (6.15%) Service Desk Analyst
5 8 (6.15%) Management Consultant
6 6 (4.62%) Service Management Consultant
6 6 (4.62%) Services Delivery Manager
6 6 (4.62%) Delivery Manager
6 6 (4.62%) Technical Manager
6 6 (4.62%) Support Engineer
7 5 (3.85%) Support Analyst
7 5 (3.85%) Business Analyst
7 5 (3.85%) Field Engineer
7 5 (3.85%) Senior Analyst
8 4 (3.08%) Incident Manager
8 4 (3.08%) Technical Specialist
8 4 (3.08%) Senior Business Analyst
8 4 (3.08%) 1st Line Support
Libraries, Frameworks & Software Standards
1 4 (3.08%) .NET
1 4 (3.08%) Web Services
2 2 (1.54%) .NET Framework
2 2 (1.54%) XML
3 1 (0.77%) Application Packaging
Miscellaneous
1 9 (6.92%) Replication
2 6 (4.62%) CMDB
3 5 (3.85%) Management Information System
3 5 (3.85%) Clustering
3 5 (3.85%) Physics
3 5 (3.85%) Computer Science
4 4 (3.08%) Blackberry
5 3 (2.31%) Smart Meter
5 3 (2.31%) Mobile App
6 2 (1.54%) Fat Client
6 2 (1.54%) Statistics
6 2 (1.54%) Thin Client
7 1 (0.77%) Enterprise Software
7 1 (0.77%) Mainframe
7 1 (0.77%) DTV
7 1 (0.77%) Firmware
7 1 (0.77%) Client/Server
7 1 (0.77%) e-Health
7 1 (0.77%) Reference Data
7 1 (0.77%) Data Integration
Operating Systems
1 28 (21.54%) Windows
2 6 (4.62%) Windows Server 2008
3 5 (3.85%) Windows 7
4 4 (3.08%) Windows Server 2012
5 3 (2.31%) Windows Server 2003
6 2 (1.54%) Linux
6 2 (1.54%) Windows 8
7 1 (0.77%) UNIX
Processes & Methodologies
1 90 (69.23%) ITIL
2 37 (28.46%) ITSM
3 28 (21.54%) Service Delivery
4 25 (19.23%) Project Management
5 15 (11.54%) Change Management
5 15 (11.54%) PRINCE2
6 14 (10.77%) Problem Management
6 14 (10.77%) Incident Management
7 11 (8.46%) Migration
8 10 (7.69%) Supplier Management
9 9 (6.92%) Customer Engagement
10 8 (6.15%) ITIL V3
10 8 (6.15%) Stakeholder Management
10 8 (6.15%) Release Management
10 8 (6.15%) Disaster Recovery
11 6 (4.62%) Time Management
11 6 (4.62%) Risk Management
11 6 (4.62%) Configuration Management
12 5 (3.85%) Change Control
12 5 (3.85%) Asset Management
Programming Languages
1 10 (7.69%) SQL
2 6 (4.62%) PowerShell
3 2 (1.54%) C#
3 2 (1.54%) JavaScript
4 1 (0.77%) Shell Script
4 1 (0.77%) Perl
4 1 (0.77%) VBScript
Qualifications
1 33 (25.38%) Degree
2 28 (21.54%) Security Cleared
3 17 (13.08%) SC Cleared
4 16 (12.31%) ITIL Certification
5 12 (9.23%) Microsoft Certification
6 11 (8.46%) PMP
6 11 (8.46%) PMI Certification
7 10 (7.69%) MCTS
7 10 (7.69%) MCITP
8 8 (6.15%) DV Cleared
9 2 (1.54%) MAPM
9 2 (1.54%) Cisco Certification
9 2 (1.54%) HNC
9 2 (1.54%) MCSE
9 2 (1.54%) CISA
9 2 (1.54%) CISM
9 2 (1.54%) CCNA
9 2 (1.54%) BC Cleared
10 1 (0.77%) ITIL Foundation Certificate
10 1 (0.77%) PRINCE2 Certification
Quality Assurance & Compliance
1 17 (13.08%) SLA
2 8 (6.15%) ISO/IEC 27001
3 7 (5.38%) QA
4 3 (2.31%) Sarbanes-Oxley
4 3 (2.31%) ISO 9001
5 2 (1.54%) BS25999
6 1 (0.77%) Data Quality
6 1 (0.77%) PCI DSS
6 1 (0.77%) COBIT
System Software
1 18 (13.85%) Active Directory
2 5 (3.85%) Hyper-V
3 3 (2.31%) Terminal Services
4 2 (1.54%) XenApp
5 1 (0.77%) VMware ESXi
5 1 (0.77%) Microsoft App-V
Systems Management
1 7 (5.38%) Netcool
2 6 (4.62%) Netcool/Webtop
2 6 (4.62%) Netcool/OMNIbus
2 6 (4.62%) Tivoli
3 4 (3.08%) WSUS
4 3 (2.31%) Forefront Identity Manager
5 2 (1.54%) HP Quality Center
5 2 (1.54%) SCOM
6 1 (0.77%) SCCM
6 1 (0.77%) HP UCMDB
6 1 (0.77%) Tivoli Monitoring
6 1 (0.77%) NetBackup
6 1 (0.77%) WMI
Vendors
1 25 (19.23%) Microsoft
2 14 (10.77%) Remedy
3 11 (8.46%) Cisco
4 8 (6.15%) BMC
4 8 (6.15%) SAP
5 6 (4.62%) HP
6 5 (3.85%) Oracle
6 5 (3.85%) Citrix
7 4 (3.08%) Lotus
7 4 (3.08%) ServiceNow
8 3 (2.31%) MobileIron
8 3 (2.31%) F5
8 3 (2.31%) Business Objects
8 3 (2.31%) Juniper
9 2 (1.54%) Metastorm
9 2 (1.54%) Cognos
9 2 (1.54%) EMC
9 2 (1.54%) TIBCO
10 1 (0.77%) Infovista
10 1 (0.77%) Symantec
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