The table below looks at the statistics for Service Management skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 39 56 44
Rank change year-on-year
+17 -12
Contract jobs citing Service Management 101 76 99
As % of all contract IT jobs located in Berkshire 3.97% 2.87% 3.77%
As % of the Processes & Methodologies category 5.07% 3.92% 5.01%
Number of daily rates quoted 31 36 38
Average daily rate £450 £400 £383
Average daily rate % change year-on-year
+12.50% +4.57%
90% offered a daily rate of more than £315 £250 £186
10% offered a daily rate of more than £575 £469 £479
UK excluding London average daily rate £375 £375 £360
% change year-on-year
- +4.16%
Number of hourly rates quoted 2 0 0
Average hourly rate £14.00 - -
UK excluding London average hourly rate £14.00 £15.79 £16.65
% change year-on-year
-11.33% -5.16%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1992 1941 1978
As % of all contract IT jobs located in Berkshire 78.39% 73.33% 75.41%
Number of daily rates quoted 1061 988 1018
Average daily rate £400 £400 £400
90% offered a daily rate of more than £275 £253 £265
10% offered a daily rate of more than £538 £545 £525
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 72 36 58
Average hourly rate £16.09 £27.50 £16.00
Average hourly rate % change year-on-year
-41.49% +71.87%
90% offered a hourly rate of more than £11.42 £13.65 £11.90
10% offered a hourly rate of more than £63.00 £55.65 £127.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Berkshire

Service Management
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management Daily Rate Trend in Berkshire

Service Management
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 5 February 2016.

Service Management Daily Rate Histogram in Berkshire

Service Management
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management Hourly Rate Trend in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +1 51 £465 +16.25% 5
Newbury +17 10 £376 -20.78% 1
Slough +5 8 £420 +60.00% 2
Bracknell -1 7 £375 +25.00% 1
Service Management
South East

Service Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 5 February 2016, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 121 (67.98%) ITIL
2 64 (35.96%) Incident Management
3 55 (30.90%) Telecoms
4 46 (25.84%) CRM
4 46 (25.84%) Ticket Management
5 44 (24.72%) SLA
6 34 (19.10%) Problem Management
7 33 (18.54%) ITSM
8 30 (16.85%) eTOM
9 29 (16.29%) Huawei
10 27 (15.17%) CMS
10 27 (15.17%) Service Delivery
11 24 (13.48%) ITIL V3
12 20 (11.24%) Security Cleared
12 20 (11.24%) Microsoft
13 19 (10.67%) Front Office
14 18 (10.11%) Finance
14 18 (10.11%) Project Management
14 18 (10.11%) Data Centre
15 17 (9.55%) Change Management
15 17 (9.55%) Billing
16 15 (8.43%) Degree
16 15 (8.43%) Continuous Improvement
17 14 (7.87%) Root Cause Analysis
18 13 (7.30%) SCOM
18 13 (7.30%) Windows
19 12 (6.74%) Microsoft Certification
19 12 (6.74%) DV Cleared
20 11 (6.18%) ServiceNow
20 11 (6.18%) Process Improvement

Service Management
Top Related IT Skills in Berkshire by Category

For the 6 months to 5 February 2016, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 27 (15.17%) CMS
2 3 (1.69%) SharePoint
3 2 (1.12%) Blackberry Enterprise Server
3 2 (1.12%) Lync
4 1 (0.56%) Oracle Application Server
4 1 (0.56%) WebLogic
Applications
1 11 (6.18%) MS Excel
2 9 (5.06%) MS PowerPoint
3 8 (4.49%) MS Office
4 1 (0.56%) MS Project
4 1 (0.56%) MS Visio
4 1 (0.56%) Spreadsheet
Business Applications
1 2 (1.12%) Remedy ITSM
2 1 (0.56%) SAP CCM
2 1 (0.56%) SAP ERP
Cloud Services
1 6 (3.37%) Office 365
1 6 (3.37%) SaaS
2 4 (2.25%) Cloud Computing
3 3 (1.69%) Azure Active Directory
3 3 (1.69%) Microsoft Azure
4 2 (1.12%) IaaS
4 2 (1.12%) PaaS
Communications & Networking
1 11 (6.18%) DNS
2 6 (3.37%) HTTP
2 6 (3.37%) SMTP
3 5 (2.81%) DHCP
4 4 (2.25%) 3G
4 4 (2.25%) 4G
4 4 (2.25%) LAN
4 4 (2.25%) Radio Access Network
5 3 (1.69%) WAN
6 2 (1.12%) Firewall
6 2 (1.12%) SAN
7 1 (0.56%) Broadband
7 1 (0.56%) LDAP
7 1 (0.56%) LTE
7 1 (0.56%) NAS
7 1 (0.56%) Network Security
7 1 (0.56%) RNC
7 1 (0.56%) VoIP
7 1 (0.56%) VoLTE
7 1 (0.56%) Wireless
Database & Business Intelligence
1 10 (5.62%) SQL Server
2 5 (2.81%) Data Mining
2 5 (2.81%) Data Warehouse
3 3 (1.69%) DB2
3 3 (1.69%) QlikView
4 2 (1.12%) Big Data
4 2 (1.12%) Oracle Database
4 2 (1.12%) SQL Server Analysis Services
4 2 (1.12%) SQL Server Reporting Services
5 1 (0.56%) BusinessObjects
5 1 (0.56%) Microsoft Analysis Services
5 1 (0.56%) OLAP
5 1 (0.56%) Oracle Database 10g
5 1 (0.56%) Oracle Database 11g
5 1 (0.56%) Oracle OLAP
5 1 (0.56%) SQL Server Integration Services
Development Applications
1 6 (3.37%) Team Foundation Server
2 3 (1.69%) PVCS
2 3 (1.69%) Subversion
3 2 (1.12%) MSI
3 2 (1.12%) Visual Studio
General
1 55 (30.90%) Telecoms
2 19 (10.67%) Front Office
3 18 (10.11%) Finance
4 17 (9.55%) Billing
5 5 (2.81%) Marketing
6 4 (2.25%) Retail
7 2 (1.12%) Advertising
7 2 (1.12%) Back Office
7 2 (1.12%) Banking
8 1 (0.56%) Investment Banking
8 1 (0.56%) Law
8 1 (0.56%) Legal
Job Titles
1 32 (17.98%) Incident Manager
2 27 (15.17%) Service Desk Engineer
3 15 (8.43%) Architect
3 15 (8.43%) Service Manager
3 15 (8.43%) Telecoms Engineer
3 15 (8.43%) Telecoms Manager
4 10 (5.62%) Analyst
4 10 (5.62%) Problem Manager
4 10 (5.62%) Project Manager
5 9 (5.06%) ICT Manager
6 8 (4.49%) IT Manager
7 7 (3.93%) Consultant
8 6 (3.37%) Delivery Manager
8 6 (3.37%) Support Engineer
9 5 (2.81%) Core Network Engineer
9 5 (2.81%) Field Engineer
9 5 (2.81%) Network Engineer
9 5 (2.81%) Services Delivery Manager
9 5 (2.81%) Support Manager
9 5 (2.81%) Transition Manager
Libraries, Frameworks & Software Standards
1 3 (1.69%) .NET
1 3 (1.69%) Middleware
2 1 (0.56%) CSS
2 1 (0.56%) Oracle Fusion
Miscellaneous
1 18 (10.11%) Data Centre
2 6 (3.37%) Analytical Skills
2 6 (3.37%) Client/Server
3 5 (2.81%) Management Information System
4 4 (2.25%) Performance Metrics
4 4 (2.25%) Replication
5 3 (1.69%) Mainframe
5 3 (1.69%) Social Media
5 3 (1.69%) Wiki
6 2 (1.12%) Clustering
6 2 (1.12%) CMDB
6 2 (1.12%) Smart Meter
6 2 (1.12%) Streaming Video
6 2 (1.12%) Video Conferencing
6 2 (1.12%) Visualisation
7 1 (0.56%) Blackberry
7 1 (0.56%) Grid Computing
7 1 (0.56%) Life Science
7 1 (0.56%) Mobile App
7 1 (0.56%) Private Cloud
Operating Systems
1 13 (7.30%) Windows
2 8 (4.49%) Linux
3 5 (2.81%) Unix
4 4 (2.25%) Windows Server
5 3 (1.69%) zOS
6 2 (1.12%) Solaris
7 1 (0.56%) AIX
7 1 (0.56%) Windows 10
7 1 (0.56%) Windows 7
7 1 (0.56%) Windows Server 2008
7 1 (0.56%) Windows Server 2012
Processes & Methodologies
1 121 (67.98%) ITIL
2 64 (35.96%) Incident Management
3 46 (25.84%) CRM
3 46 (25.84%) Ticket Management
4 34 (19.10%) Problem Management
5 33 (18.54%) ITSM
6 30 (16.85%) eTOM
7 27 (15.17%) Service Delivery
8 24 (13.48%) ITIL V3
9 18 (10.11%) Project Management
10 17 (9.55%) Change Management
11 15 (8.43%) Continuous Improvement
12 14 (7.87%) Root Cause Analysis
13 11 (6.18%) Process Improvement
14 10 (5.62%) Agile Software Development
15 9 (5.06%) PRINCE2
16 8 (4.49%) Customer Engagement
17 7 (3.93%) Disaster Recovery
17 7 (3.93%) Product Management
17 7 (3.93%) Trend Analysis
Programming Languages
1 7 (3.93%) SQL
2 4 (2.25%) PowerShell
3 3 (1.69%) COBOL
3 3 (1.69%) Shell Script
3 3 (1.69%) VB
3 3 (1.69%) VB6
4 2 (1.12%) C#
4 2 (1.12%) VB.NET
5 1 (0.56%) C
5 1 (0.56%) C-shell
5 1 (0.56%) Perl
5 1 (0.56%) PL/SQL
Qualifications
1 20 (11.24%) Security Cleared
2 15 (8.43%) Degree
3 12 (6.74%) DV Cleared
3 12 (6.74%) Microsoft Certification
4 8 (4.49%) MCITP
4 8 (4.49%) MCTS
5 7 (3.93%) ITIL Certification
6 6 (3.37%) SC Cleared
7 2 (1.12%) MCSD
7 2 (1.12%) MCSE
7 2 (1.12%) Network+ Certification
7 2 (1.12%) PMI Certification
7 2 (1.12%) PMP
7 2 (1.12%) PRINCE2 Practitioner
8 1 (0.56%) ITIL Foundation Certificate
8 1 (0.56%) MCSA
8 1 (0.56%) MOS
8 1 (0.56%) PRINCE2 Certification
Quality Assurance & Compliance
1 44 (24.72%) SLA
2 3 (1.69%) COBIT
2 3 (1.69%) QA
2 3 (1.69%) TickIT
3 1 (0.56%) Data Quality
3 1 (0.56%) ISO/IEC 27001
3 1 (0.56%) Sarbanes-Oxley
System Software
1 9 (5.06%) Active Directory
2 2 (1.12%) BitLocker
2 2 (1.12%) Terminal Server
3 1 (0.56%) Hyper-V
3 1 (0.56%) VMware ESXi
3 1 (0.56%) VMware Infrastructure
3 1 (0.56%) vSphere
Systems Management
1 13 (7.30%) SCOM
2 4 (2.25%) SCCM
2 4 (2.25%) WSUS
3 3 (1.69%) Forefront Identity Manager
3 3 (1.69%) OpenView Configuration Management
4 2 (1.12%) MOM
4 2 (1.12%) NetBackup
5 1 (0.56%) Backup Exec
5 1 (0.56%) CA Spectrum
5 1 (0.56%) HP Data Protector
5 1 (0.56%) HP Operations Orchestration
5 1 (0.56%) Nagios
5 1 (0.56%) Norton AntiVirus
5 1 (0.56%) NSN NetAct
5 1 (0.56%) OpenView
5 1 (0.56%) Oracle RMAN
5 1 (0.56%) SCVMM
Vendors
1 29 (16.29%) Huawei
2 20 (11.24%) Microsoft
3 11 (6.18%) ServiceNow
4 7 (3.93%) Cisco
4 7 (3.93%) NetApp
4 7 (3.93%) VMware
5 5 (2.81%) Citrix
5 5 (2.81%) Remedy
6 4 (2.25%) HP
6 4 (2.25%) LANDesk
6 4 (2.25%) Vertica
7 3 (1.69%) BT
7 3 (1.69%) Ericsson
7 3 (1.69%) SAP
7 3 (1.69%) Serena
8 2 (1.12%) CA
8 2 (1.12%) CheckPoint
8 2 (1.12%) Nokia
8 2 (1.12%) Oracle
8 2 (1.12%) Symantec
Wokingham, Berkshire
Venturi
Rate: £400 - £500 per day
Posted: Yesterday
Berkshire
Vivid Resourcing
Rate: £200 - 250 per day
Posted: Yesterday