The table below looks at the statistics for Service Management skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
Service Management
Rank 37 59 76
Rank change year-on-year
+22 +17
Contract jobs citing Service Management 110 67 45
As % of all contract IT jobs located in Berkshire 4.54% 2.62% 1.86%
As % of the Processes & Methodologies category 6.28% 3.70% 2.71%
Number of daily rates quoted 46 21 12
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £444 £406
Average daily rate % change year-on-year
-9.90% +9.29%
90% offered a daily rate of more than £248 £340 £245
10% offered a daily rate of more than £481 £500 £493
UK excluding London average daily rate £375 £350 £361
% change year-on-year
+7.14% -3.11%
Number of hourly rates quoted 0 3 0
Average hourly rate - £24.50 -
UK excluding London average hourly rate £13.35 £19.00 £16.65
% change year-on-year
-29.73% +14.11%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1752 1812 1662
As % of all contract IT jobs located in Berkshire 72.25% 70.98% 68.79%
Number of daily rates quoted 897 879 681
Average daily rate £400 £375 £388
Average daily rate % change year-on-year
+6.66% -3.22%
90% offered a daily rate of more than £245 £225 £250
10% offered a daily rate of more than £500 £500 £525
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 56 35 38
Average hourly rate £21.55 £18.25 £19.00
Average hourly rate % change year-on-year
+18.08% -3.94%
90% offered a hourly rate of more than £14.25 £11.25 £14.50
10% offered a hourly rate of more than £39.00 £34.25 £37.50
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Berkshire

Service Management
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management Daily Rate Trend in Berkshire

Service Management
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 29 May 2015.

Service Management Daily Rate Histogram in Berkshire

Service Management
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management Hourly Rate Trend in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +16 36 £400 -5.88% 6
Slough +19 24 £340 -17.57% 8
Newbury +3 6 £488 +34.48% 3
Bracknell -7 6 £150 -61.53% 1
Maidenhead +5 5 £400 -13.51% 1
Service Management
South East

Service Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 May 2015, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 124 (65.61%) ITIL
2 66 (34.92%) Telecoms
3 46 (24.34%) Degree
4 38 (20.11%) Project Management
5 35 (18.52%) Service Delivery
6 33 (17.46%) Microsoft
7 30 (15.87%) ITSM
8 29 (15.34%) Windows
9 27 (14.29%) Microsoft Certification
9 27 (14.29%) MCTS
9 27 (14.29%) MCITP
10 26 (13.76%) Customer Engagement
11 23 (12.17%) Analytical Skills
11 23 (12.17%) Incident Management
11 23 (12.17%) SQL
12 22 (11.64%) ITIL Certification
12 22 (11.64%) Finance
13 21 (11.11%) Active Directory
14 19 (10.05%) Remedy
14 19 (10.05%) MS Excel
14 19 (10.05%) DNS
15 16 (8.47%) SLA
15 16 (8.47%) Change Management
16 15 (7.94%) Disaster Recovery
16 15 (7.94%) GAP Analysis
16 15 (7.94%) HP
17 14 (7.41%) MS Office
17 14 (7.41%) Stakeholder Management
18 13 (6.88%) Management Information System
18 13 (6.88%) Problem Management

Service Management
Top Related IT Skills in Berkshire by Category

For the 6 months to 29 May 2015, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (6.35%) MS Exchange
2 11 (5.82%) CMS
3 9 (4.76%) IIS
4 7 (3.70%) GroupWise
4 7 (3.70%) IBM Notes
5 5 (2.65%) SharePoint
5 5 (2.65%) Office Communications Server
6 3 (1.59%) Lync
7 2 (1.06%) Live Communications Server
8 1 (0.53%) SAS
8 1 (0.53%) OpenStack
8 1 (0.53%) Exchange Server 2010
Applications
1 19 (10.05%) MS Excel
2 14 (7.41%) MS Office
3 10 (5.29%) MS PowerPoint
4 4 (2.12%) MS Project
5 3 (1.59%) MS Visio
6 1 (0.53%) Spreadsheet
Business Applications
1 11 (5.82%) Remedy ITSM
2 2 (1.06%) SAP Oil and Gas
2 2 (1.06%) assyst
3 1 (0.53%) Dynamics CRM
Cloud Services
1 5 (2.65%) Microsoft Azure
2 2 (1.06%) SaaS
2 2 (1.06%) Office 365
2 2 (1.06%) Cloud Computing
3 1 (0.53%) Amazon AWS
Communications & Networking
1 19 (10.05%) DNS
2 8 (4.23%) DHCP
3 7 (3.70%) SAN
3 7 (3.70%) POP3
3 7 (3.70%) SMTP
3 7 (3.70%) IMAP
4 6 (3.17%) VoIP
5 5 (2.65%) 3G
6 4 (2.12%) Radio Access Network
6 4 (2.12%) PSTN
6 4 (2.12%) Broadband
7 3 (1.59%) LAN
7 3 (1.59%) Ethernet
7 3 (1.59%) ATM
7 3 (1.59%) DSLAM
7 3 (1.59%) Firewall
7 3 (1.59%) xDSL
8 2 (1.06%) 4G
8 2 (1.06%) MPLS
8 2 (1.06%) RTP
Database & Business Intelligence
1 4 (2.12%) Big Data
2 2 (1.06%) SQL Server Analysis Services
2 2 (1.06%) SQL Server Reporting Services
2 2 (1.06%) SQL Server Integration Services
3 1 (0.53%) Data Warehouse
3 1 (0.53%) Data Mining
3 1 (0.53%) SQL Server
3 1 (0.53%) SQL Server 2008
3 1 (0.53%) Oracle Database
3 1 (0.53%) SQL Server 2012
3 1 (0.53%) Hadoop
Development Applications
1 4 (2.12%) Visual Studio
2 3 (1.59%) Oracle Forms
2 3 (1.59%) Team Foundation Server
3 2 (1.06%) TestPartner
4 1 (0.53%) MSI
4 1 (0.53%) Fiddler
4 1 (0.53%) Selenium
General
1 66 (34.92%) Telecoms
2 22 (11.64%) Finance
3 9 (4.76%) Back Office
4 8 (4.23%) Spanish Language
5 7 (3.70%) Banking
5 7 (3.70%) Billing
6 4 (2.12%) Marketing
6 4 (2.12%) Financial Institution
6 4 (2.12%) Front Office
6 4 (2.12%) Retail
7 3 (1.59%) Multimedia
8 2 (1.06%) Electronics
8 2 (1.06%) Manufacturing
9 1 (0.53%) Publishing
9 1 (0.53%) Legal
Job Titles
1 26 (13.76%) Field Engineer
2 23 (12.17%) Consultant
3 22 (11.64%) Service Manager
4 21 (11.11%) Analyst
5 15 (7.94%) Test Leader
6 14 (7.41%) Project Manager
6 14 (7.41%) Transition Manager
7 12 (6.35%) Service Improvement Consultant
8 11 (5.82%) Architect
8 11 (5.82%) Service Analyst
8 11 (5.82%) Service Transition Manager
9 10 (5.29%) Designer
10 9 (4.76%) Delivery Manager
11 8 (4.23%) Service Desk Engineer
11 8 (4.23%) Services Delivery Manager
11 8 (4.23%) Incident Manager
12 7 (3.70%) Developer
12 7 (3.70%) Server Engineer
13 6 (3.17%) Solutions Designer
13 6 (3.17%) Support Engineer
Libraries, Frameworks & Software Standards
1 8 (4.23%) REST
1 8 (4.23%) HTML
1 8 (4.23%) XML
2 5 (2.65%) SOAP
2 5 (2.65%) HTML5
3 4 (2.12%) .NET
4 3 (1.59%) CSS
5 1 (0.53%) ADO.NET
5 1 (0.53%) ASP.NET
5 1 (0.53%) Application Packaging
5 1 (0.53%) Ajax
5 1 (0.53%) LINQ
5 1 (0.53%) WCF
5 1 (0.53%) Silverlight
5 1 (0.53%) FastCGI
5 1 (0.53%) Windows Identity Foundation
Miscellaneous
1 23 (12.17%) Analytical Skills
2 13 (6.88%) Management Information System
3 10 (5.29%) Data Centre
3 10 (5.29%) Clustering
4 7 (3.70%) Computer Science
4 7 (3.70%) Performance Metrics
4 7 (3.70%) Private Cloud
5 5 (2.65%) Replication
5 5 (2.65%) CMDB
5 5 (2.65%) Smart Meter
6 2 (1.06%) Economics
6 2 (1.06%) PKI
6 2 (1.06%) DTV
7 1 (0.53%) Client/Server
7 1 (0.53%) Taxonomies
7 1 (0.53%) Data Protection Act
7 1 (0.53%) Physics
7 1 (0.53%) Life Science
7 1 (0.53%) Wiki
7 1 (0.53%) Data Extraction
Operating Systems
1 29 (15.34%) Windows
2 6 (3.17%) Linux
2 6 (3.17%) UNIX
3 5 (2.65%) Windows 7
3 5 (2.65%) Windows 8
4 3 (1.59%) Windows Server 2003
5 2 (1.06%) Windows Server 2012
5 2 (1.06%) Solaris
6 1 (0.53%) Windows Server 2008
Processes & Methodologies
1 124 (65.61%) ITIL
2 38 (20.11%) Project Management
3 35 (18.52%) Service Delivery
4 30 (15.87%) ITSM
5 26 (13.76%) Customer Engagement
6 23 (12.17%) Incident Management
7 16 (8.47%) Change Management
8 15 (7.94%) Disaster Recovery
8 15 (7.94%) GAP Analysis
9 14 (7.41%) Stakeholder Management
10 13 (6.88%) Problem Management
10 13 (6.88%) Integration Testing
11 12 (6.35%) System Integration Testing
11 12 (6.35%) Workflow
11 12 (6.35%) CRM
12 10 (5.29%) Release Management
12 10 (5.29%) PRINCE2
13 9 (4.76%) Operational Acceptance Testing
13 9 (4.76%) Analytics
14 8 (4.23%) Risk Management
Programming Languages
1 23 (12.17%) SQL
2 8 (4.23%) Java
3 7 (3.70%) PowerShell
4 6 (3.17%) JavaScript
4 6 (3.17%) VBScript
5 4 (2.12%) C#
6 3 (1.59%) VB.NET
7 2 (1.06%) XQuery
7 2 (1.06%) C
7 2 (1.06%) T-SQL
8 1 (0.53%) Python
8 1 (0.53%) C++
8 1 (0.53%) Perl
8 1 (0.53%) PHP
8 1 (0.53%) Shell Script
8 1 (0.53%) Ruby
8 1 (0.53%) Bash Shell
Qualifications
1 46 (24.34%) Degree
2 27 (14.29%) Microsoft Certification
2 27 (14.29%) MCTS
2 27 (14.29%) MCITP
3 22 (11.64%) ITIL Certification
4 8 (4.23%) ISEB
4 8 (4.23%) PMP
4 8 (4.23%) PMI Certification
5 7 (3.70%) Security Cleared
6 6 (3.17%) MCSE
7 5 (2.65%) SC Cleared
8 3 (1.59%) CCNP
8 3 (1.59%) CCNA
8 3 (1.59%) Cisco Certification
8 3 (1.59%) ISTQB Foundation Certification
9 2 (1.06%) DV Cleared
9 2 (1.06%) SCSA
9 2 (1.06%) ISTQB
9 2 (1.06%) Sun Certification
9 2 (1.06%) CISSP
Quality Assurance & Compliance
1 16 (8.47%) SLA
2 11 (5.82%) QA
3 5 (2.65%) COBIT
System Software
1 21 (11.11%) Active Directory
2 3 (1.59%) Hyper-V
3 2 (1.06%) Microsoft App-V
Systems Management
1 10 (5.29%) SCOM
2 6 (3.17%) SCSM
2 6 (3.17%) WMI
3 5 (2.65%) SCCM
4 3 (1.59%) MOM
4 3 (1.59%) Netcool
5 2 (1.06%) Forefront Identity Manager
6 1 (0.53%) Nagios
6 1 (0.53%) SCVMM
6 1 (0.53%) HP Quality Center
6 1 (0.53%) logstash
Vendors
1 33 (17.46%) Microsoft
2 19 (10.05%) Remedy
3 15 (7.94%) HP
4 10 (5.29%) SAP
5 8 (4.23%) ServiceNow
5 8 (4.23%) Huawei
5 8 (4.23%) Oracle
5 8 (4.23%) Lotus
6 7 (3.70%) Novell
7 4 (2.12%) ArcSight
7 4 (2.12%) Cisco
8 3 (1.59%) Citrix
8 3 (1.59%) Avaya
8 3 (1.59%) Capita
9 2 (1.06%) F5
9 2 (1.06%) LANDesk
9 2 (1.06%) Veritas
9 2 (1.06%) BMC
9 2 (1.06%) CA
9 2 (1.06%) Sun
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