The table below looks at the statistics for Service Management skills in IT contracts advertised for the Berkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 May 2016
Same period 2015 Same period 2014
Service Management
Rank 46 36 58
Rank change year-on-year
-10 +22
Contract jobs citing Service Management 87 114 67
As % of all contract IT jobs located in Berkshire 3.62% 4.44% 2.61%
As % of the Processes & Methodologies category 4.58% 5.81% 3.50%
Number of daily rates quoted 41 48 20
Median daily rate £400 £400 £435
Median daily rate % change year-on-year
- -7.94%
90% offered a daily rate of more than £310 £229 £339
10% offered a daily rate of more than £500 £479 £505
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 0 0 3
Median hourly rate - - £24.50
UK excluding London median hourly rate £14.50 £13.35 £19.76
% change year-on-year
+8.61% -32.43%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1899 1961 1914
As % of all contract IT jobs located in Berkshire 78.96% 76.36% 74.68%
Number of daily rates quoted 1038 1009 942
Median daily rate £420 £382 £375
Median daily rate % change year-on-year
+9.94% +1.86%
90% offered a daily rate of more than £281 £240 £225
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 59 56 42
Median hourly rate £16.00 £22.50 £19.50
Median hourly rate % change year-on-year
-28.88% +15.38%
90% offered a hourly rate of more than £11.10 £13.33 £11.25
10% offered a hourly rate of more than £22.50 £41.20 £34.00
UK excluding London median hourly rate £35.00 £31.00 £30.00
% change year-on-year
+12.90% +3.33%

Service Management
Jobs Demand Trend in Berkshire

The demand trend of contract jobs across the Berkshire region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Berkshire

Service Management
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management Daily Rate Trend in Berkshire

Service Management
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 24 May 2016.

Service Management Daily Rate Histogram in Berkshire

Service Management
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management Hourly Rate Trend in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 24 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -7 36 £400 - 8
Slough -5 9 £500 +47.05% 1
Bracknell -7 7 £310 +106.66% 2
Newbury 0 3 £400 -17.94%
Maidenhead -4 1 £400 - 2
Wokingham - 1 £425 -
Service Management
South East

Service Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 24 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Service Management.

1 141 (68.45%) ITIL
2 62 (30.10%) Telecoms
3 56 (27.18%) Incident Management
4 53 (25.73%) SLA
5 50 (24.27%) Ticket Management
6 41 (19.90%) Degree
7 36 (17.48%) CRM
8 35 (16.99%) Microsoft
9 31 (15.05%) Service Delivery
9 31 (15.05%) Customer Engagement
10 30 (14.56%) Front Office
10 30 (14.56%) Microsoft Certification
11 28 (13.59%) Problem Management
12 27 (13.11%) MCTS
12 27 (13.11%) MCITP
12 27 (13.11%) Huawei
13 25 (12.14%) eTOM
13 25 (12.14%) Project Management
13 25 (12.14%) ITSM
14 24 (11.65%) Windows
15 23 (11.17%) MS Excel
16 21 (10.19%) DNS
17 20 (9.71%) CMS
17 20 (9.71%) Billing
17 20 (9.71%) Microsoft Azure
18 18 (8.74%) Finance
19 17 (8.25%) Active Directory
20 16 (7.77%) SQL
21 15 (7.28%) Service Design
22 14 (6.80%) Change Management

Service Management
Top Related IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (9.71%) CMS
2 9 (4.37%) IIS
3 3 (1.46%) SharePoint
4 2 (0.97%) BizTalk Server
5 1 (0.49%) MS Exchange
5 1 (0.49%) SharePoint Server
5 1 (0.49%) Skype for Business
Applications
1 23 (11.17%) MS Excel
2 13 (6.31%) MS Office
3 5 (2.43%) MS PowerPoint
4 2 (0.97%) MS Visio
5 1 (0.49%) MS Project
Business Applications
1 6 (2.91%) Remedy ITSM
2 1 (0.49%) SAP Oil and Gas
Cloud Services
1 20 (9.71%) Microsoft Azure
2 9 (4.37%) Office 365
3 4 (1.94%) Cloud Computing
4 2 (0.97%) Amazon AWS
4 2 (0.97%) Azure Active Directory
Communications & Networking
1 21 (10.19%) DNS
2 12 (5.83%) DHCP
3 9 (4.37%) 3G
4 8 (3.88%) 4G
5 7 (3.40%) Firewall
6 6 (2.91%) VPN
7 5 (2.43%) TCP/IP
8 4 (1.94%) Radio Access Network
9 3 (1.46%) Bluetooth
9 3 (1.46%) Broadband
9 3 (1.46%) Cisco ASA
9 3 (1.46%) Cisco Nexus
9 3 (1.46%) HTTP
9 3 (1.46%) IPsec
9 3 (1.46%) IPv4
9 3 (1.46%) IPv6
9 3 (1.46%) SSL
9 3 (1.46%) Wi-Fi
9 3 (1.46%) Wireless
9 3 (1.46%) Wireshark
Database & Business Intelligence
1 13 (6.31%) SQL Server
2 9 (4.37%) Data Warehouse
3 4 (1.94%) Microsoft Analysis Services
3 4 (1.94%) NoSQL
3 4 (1.94%) SQL Server Analysis Services
3 4 (1.94%) SQL Server Reporting Services
4 3 (1.46%) Azure SQL Database
4 3 (1.46%) Power BI
4 3 (1.46%) SQL Server Integration Services
5 2 (0.97%) Big Data
5 2 (0.97%) BusinessObjects
5 2 (0.97%) Data Mining
5 2 (0.97%) QlikView
5 2 (0.97%) Relational Database
5 2 (0.97%) SAP Data Services
6 1 (0.49%) Hadoop
Development Applications
1 6 (2.91%) Team Foundation Server
2 5 (2.43%) Visual Studio
3 3 (1.46%) Fiddler
4 2 (0.97%) Sonatype Nexus
5 1 (0.49%) Hudson
5 1 (0.49%) Jenkins
5 1 (0.49%) JIRA
General
1 62 (30.10%) Telecoms
2 30 (14.56%) Front Office
3 20 (9.71%) Billing
4 18 (8.74%) Finance
5 6 (2.91%) Back Office
5 6 (2.91%) Marketing
6 2 (0.97%) Legal
6 2 (0.97%) Retail
7 1 (0.49%) Advertising
7 1 (0.49%) Banking
7 1 (0.49%) Electronics
7 1 (0.49%) Law
7 1 (0.49%) Manufacturing
Job Titles
1 31 (15.05%) Incident Manager
2 21 (10.19%) Service Manager
3 20 (9.71%) Field Engineer
3 20 (9.71%) Service Desk Engineer
4 17 (8.25%) Consultant
5 16 (7.77%) Architect
6 14 (6.80%) Telecoms Engineer
7 11 (5.34%) Project Manager
7 11 (5.34%) Telecoms Manager
8 10 (4.85%) Analyst
8 10 (4.85%) ICT Manager
8 10 (4.85%) IT Manager
8 10 (4.85%) Transition Manager
9 9 (4.37%) Problem Manager
9 9 (4.37%) Service Transition Manager
10 8 (3.88%) Change Manager
11 7 (3.40%) Microsoft Consultant
11 7 (3.40%) Services Delivery Manager
11 7 (3.40%) Solutions Architect
11 7 (3.40%) Support Engineer
Libraries, Frameworks & Software Standards
1 11 (5.34%) .NET
2 4 (1.94%) REST
2 4 (1.94%) XML
3 3 (1.46%) 802.1X
3 3 (1.46%) ADO.NET
3 3 (1.46%) Ajax
3 3 (1.46%) ASP.NET
3 3 (1.46%) FastCGI
3 3 (1.46%) LINQ
3 3 (1.46%) RSS
3 3 (1.46%) WCF
3 3 (1.46%) Windows Identity Foundation
3 3 (1.46%) WPF
4 2 (0.97%) DCOM
5 1 (0.49%) CGI
5 1 (0.49%) CSS
5 1 (0.49%) Middleware
5 1 (0.49%) SOAP
5 1 (0.49%) Web Services
Miscellaneous
1 10 (4.85%) Analytical Skills
2 8 (3.88%) Clustering
3 6 (2.91%) CMDB
3 6 (2.91%) Data Centre
3 6 (2.91%) Management Information System
3 6 (2.91%) Performance Metrics
4 3 (1.46%) Client/Server
4 3 (1.46%) EMC VNX
4 3 (1.46%) Smart Meter
5 2 (0.97%) BYOD
5 2 (0.97%) Driving Licence
5 2 (0.97%) PKI
5 2 (0.97%) PMI
5 2 (0.97%) Streaming Video
5 2 (0.97%) Video Conferencing
6 1 (0.49%) Computer Science
6 1 (0.49%) FlexPod
6 1 (0.49%) Hybrid Cloud
6 1 (0.49%) Private Cloud
6 1 (0.49%) Public Cloud
Operating Systems
1 24 (11.65%) Windows
2 8 (3.88%) Windows Server
3 5 (2.43%) Linux
4 4 (1.94%) Red Hat Enterprise Linux
5 1 (0.49%) CentOS
5 1 (0.49%) Data ONTAP
5 1 (0.49%) Windows 10
5 1 (0.49%) Windows Vista
Processes & Methodologies
1 141 (68.45%) ITIL
2 56 (27.18%) Incident Management
3 50 (24.27%) Ticket Management
4 36 (17.48%) CRM
5 31 (15.05%) Customer Engagement
5 31 (15.05%) Service Delivery
6 28 (13.59%) Problem Management
7 25 (12.14%) eTOM
7 25 (12.14%) ITSM
7 25 (12.14%) Project Management
8 15 (7.28%) Service Design
9 14 (6.80%) Change Management
10 13 (6.31%) ITIL V3
11 12 (5.83%) Continuous Improvement
11 12 (5.83%) Stakeholder Management
12 11 (5.34%) Configuration Management
12 11 (5.34%) PRINCE2
13 10 (4.85%) Process Improvement
14 9 (4.37%) Change Control
14 9 (4.37%) Process Management
Programming Languages
1 16 (7.77%) SQL
2 11 (5.34%) PowerShell
3 9 (4.37%) T-SQL
4 6 (2.91%) C#
4 6 (2.91%) VBScript
5 5 (2.43%) Java
5 5 (2.43%) Ruby
6 4 (1.94%) Python
7 3 (1.46%) JavaScript
7 3 (1.46%) PHP
8 2 (0.97%) VB.NET
9 1 (0.49%) C
9 1 (0.49%) Shell Script
Qualifications
1 41 (19.90%) Degree
2 30 (14.56%) Microsoft Certification
3 27 (13.11%) MCITP
3 27 (13.11%) MCTS
4 12 (5.83%) Security Cleared
5 10 (4.85%) ITIL Certification
6 7 (3.40%) SC Cleared
7 4 (1.94%) PMI Certification
8 3 (1.46%) ISEB
8 3 (1.46%) ISTQB Foundation Certification
9 2 (0.97%) DV Cleared
9 2 (0.97%) ITIL Foundation Certificate
9 2 (0.97%) MCSD
9 2 (0.97%) PMP
9 2 (0.97%) Six Sigma Green Belt
10 1 (0.49%) CCNP
10 1 (0.49%) Cisco Certification
10 1 (0.49%) Citrix Certification
10 1 (0.49%) MCSA
10 1 (0.49%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 53 (25.73%) SLA
2 5 (2.43%) QA
3 4 (1.94%) COBIT
4 3 (1.46%) Sarbanes-Oxley
5 1 (0.49%) Data Quality
5 1 (0.49%) PCI DSS
System Software
1 17 (8.25%) Active Directory
2 4 (1.94%) BitLocker
2 4 (1.94%) Hyper-V
2 4 (1.94%) Terminal Server
3 3 (1.46%) UAG
3 3 (1.46%) VMware Infrastructure
4 2 (0.97%) vSphere
Systems Management
1 6 (2.91%) SCCM
1 6 (2.91%) WSUS
2 5 (2.43%) Puppet
2 5 (2.43%) WMI
3 4 (1.94%) SCOM
4 3 (1.46%) Forefront Identity Manager
4 3 (1.46%) SCVMM
4 3 (1.46%) Windows Intune
5 2 (0.97%) EMC NetWorker
5 2 (0.97%) Nagios
6 1 (0.49%) Ansible
6 1 (0.49%) BMC PATROL
6 1 (0.49%) HP UCMDB
6 1 (0.49%) Netcool
6 1 (0.49%) NSN NetAct
6 1 (0.49%) OpenView
6 1 (0.49%) Opscode Chef
Vendors
1 35 (16.99%) Microsoft
2 27 (13.11%) Huawei
3 12 (5.83%) Remedy
4 11 (5.34%) Cisco
4 11 (5.34%) VMware
5 8 (3.88%) ServiceNow
6 6 (2.91%) BMC
6 6 (2.91%) LANDesk
6 6 (2.91%) NetApp
6 6 (2.91%) Oracle
7 5 (2.43%) Citrix
8 4 (1.94%) HP
9 3 (1.46%) EMC
9 3 (1.46%) SAP
10 2 (0.97%) CA
10 2 (0.97%) Capita
10 2 (0.97%) Ericsson
10 2 (0.97%) IBM
10 2 (0.97%) Red Hat
10 2 (0.97%) Vertica
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