The table below looks at the statistics for Service Management skills in IT contracts advertised for the Berkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Management
Rank 43 40 62
Rank change year-on-year
-3 +22
Contract jobs citing Service Management 90 109 64
As % of all contract IT jobs located in Berkshire 3.80% 4.42% 2.56%
As % of the Processes & Methodologies category 4.80% 5.68% 3.39%
Number of daily rates quoted 53 45 29
Median daily rate £400 £375 £425
Median daily rate % change year-on-year
+6.66% -11.76%
90% offered a daily rate of more than £310 £250 £337
10% offered a daily rate of more than £545 £500 £500
UK excluding London median daily rate £408 £375 £350
% change year-on-year
+8.86% +7.14%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1876 1920 1888
As % of all contract IT jobs located in Berkshire 79.29% 77.80% 75.40%
Number of daily rates quoted 1030 952 901
Median daily rate £400 £378 £375
Median daily rate % change year-on-year
+5.96% +0.66%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £400 £383 £375
% change year-on-year
+4.57% +2.00%
Number of hourly rates quoted 70 70 23
Median hourly rate £19.61 £21.55 £19.00
Median hourly rate % change year-on-year
-9.00% +13.42%
90% offered a hourly rate of more than £12.00 £14.00 £11.25
10% offered a hourly rate of more than £32.50 £40.26 £35.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Management
Jobs Demand Trend in Berkshire

The demand trend of contract jobs across the Berkshire region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in Berkshire

Service Management
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management Daily Rate Trend in Berkshire

Service Management
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 30 June 2016.

Service Management Daily Rate Histogram in Berkshire

Service Management
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management Hourly Rate Trend in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 30 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -11 31 £375 - 4
Bracknell -5 12 £313 -6.71% 2
Slough -7 9 £500 +52.67% 5
Newbury -8 3 £400 -17.94%
Maidenhead -1 2 £400 - 2
Service Management
South East

Service Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 30 June 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Service Management.

1 124 (64.25%) ITIL
2 54 (27.98%) Telecoms
3 45 (23.32%) SLA
4 39 (20.21%) Degree
5 37 (19.17%) Incident Management
6 33 (17.10%) Ticket Management
7 30 (15.54%) Microsoft
8 29 (15.03%) Service Delivery
9 27 (13.99%) Project Management
9 27 (13.99%) Customer Engagement
10 26 (13.47%) Problem Management
10 26 (13.47%) Microsoft Certification
10 26 (13.47%) ITSM
11 25 (12.95%) Front Office
11 25 (12.95%) MCTS
11 25 (12.95%) MCITP
12 24 (12.44%) Windows
13 21 (10.88%) Finance
13 21 (10.88%) MS Excel
14 20 (10.36%) CRM
14 20 (10.36%) DNS
15 18 (9.33%) Huawei
15 18 (9.33%) Microsoft Azure
16 17 (8.81%) Billing
16 17 (8.81%) Change Management
17 16 (8.29%) Remedy
17 16 (8.29%) SQL
18 15 (7.77%) Configuration Management
18 15 (7.77%) Process Management
18 15 (7.77%) Continuous Improvement

Service Management
Top Related IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (5.18%) CMS
2 9 (4.66%) IIS
3 3 (1.55%) SharePoint
4 2 (1.04%) BizTalk Server
5 1 (0.52%) MS Exchange
5 1 (0.52%) SharePoint Server
5 1 (0.52%) Skype for Business
Applications
1 21 (10.88%) MS Excel
2 12 (6.22%) MS Office
3 4 (2.07%) MS PowerPoint
3 4 (2.07%) MS Visio
4 2 (1.04%) MS Project
Business Applications
1 8 (4.15%) Remedy ITSM
2 1 (0.52%) SAP Oil and Gas
Cloud Services
1 18 (9.33%) Microsoft Azure
2 7 (3.63%) Office 365
3 2 (1.04%) Amazon AWS
4 1 (0.52%) Cloud Computing
4 1 (0.52%) SaaS
Communications & Networking
1 20 (10.36%) DNS
2 11 (5.70%) DHCP
3 10 (5.18%) Firewall
4 9 (4.66%) 3G
5 8 (4.15%) 4G
6 6 (3.11%) VPN
7 5 (2.59%) Cisco Nexus
7 5 (2.59%) TCP/IP
8 4 (2.07%) Radio Access Network
8 4 (2.07%) Unified Communications
9 3 (1.55%) Bluetooth
9 3 (1.55%) Broadband
9 3 (1.55%) Cisco ASA
9 3 (1.55%) Ethernet
9 3 (1.55%) HTTP
9 3 (1.55%) IPsec
9 3 (1.55%) IPv4
9 3 (1.55%) IPv6
9 3 (1.55%) SSL
9 3 (1.55%) Wireshark
Database & Business Intelligence
1 10 (5.18%) SQL Server
2 9 (4.66%) Data Warehouse
3 4 (2.07%) NoSQL
4 3 (1.55%) Azure SQL Database
4 3 (1.55%) Big Data
4 3 (1.55%) Microsoft Analysis Services
4 3 (1.55%) Power BI
4 3 (1.55%) SQL Server Analysis Services
4 3 (1.55%) SQL Server Integration Services
4 3 (1.55%) SQL Server Reporting Services
5 2 (1.04%) BusinessObjects
5 2 (1.04%) Data Mining
5 2 (1.04%) Hadoop
5 2 (1.04%) QlikView
5 2 (1.04%) Relational Database
5 2 (1.04%) SAP Data Services
Development Applications
1 4 (2.07%) Sonatype Nexus
2 3 (1.55%) Fiddler
2 3 (1.55%) Visual Studio
3 2 (1.04%) Team Foundation Server
4 1 (0.52%) Hudson
4 1 (0.52%) Jenkins
4 1 (0.52%) JIRA
General
1 54 (27.98%) Telecoms
2 25 (12.95%) Front Office
3 21 (10.88%) Finance
4 17 (8.81%) Billing
5 6 (3.11%) Back Office
6 4 (2.07%) Marketing
7 2 (1.04%) Banking
7 2 (1.04%) Legal
7 2 (1.04%) Retail
8 1 (0.52%) Advertising
8 1 (0.52%) Electronics
8 1 (0.52%) Investment Banking
8 1 (0.52%) Law
8 1 (0.52%) Manufacturing
Job Titles
1 26 (13.47%) Incident Manager
2 22 (11.40%) Service Manager
3 19 (9.84%) Analyst
3 19 (9.84%) Architect
4 18 (9.33%) Field Engineer
5 16 (8.29%) Consultant
6 11 (5.70%) Project Manager
7 10 (5.18%) Transition Manager
8 9 (4.66%) Change Manager
8 9 (4.66%) IT Manager
8 9 (4.66%) Problem Manager
8 9 (4.66%) Service Transition Manager
8 9 (4.66%) Telecoms Manager
9 8 (4.15%) ICT Manager
9 8 (4.15%) Service Desk Engineer
9 8 (4.15%) Solutions Architect
10 7 (3.63%) Change Analyst
10 7 (3.63%) Telecoms Engineer
11 6 (3.11%) ITIL Manager
11 6 (3.11%) Microsoft Consultant
Libraries, Frameworks & Software Standards
1 9 (4.66%) .NET
2 6 (3.11%) XML
3 4 (2.07%) REST
4 3 (1.55%) 802.1X
4 3 (1.55%) ADO.NET
4 3 (1.55%) Ajax
4 3 (1.55%) ASP.NET
4 3 (1.55%) FastCGI
4 3 (1.55%) LINQ
4 3 (1.55%) RSS
4 3 (1.55%) WCF
4 3 (1.55%) Web Services
4 3 (1.55%) Windows Identity Foundation
4 3 (1.55%) WPF
5 2 (1.04%) CSS
5 2 (1.04%) DCOM
5 2 (1.04%) HTML
6 1 (0.52%) CGI
6 1 (0.52%) Middleware
6 1 (0.52%) SOAP
Miscellaneous
1 10 (5.18%) Analytical Skills
2 9 (4.66%) CMDB
2 9 (4.66%) Data Centre
3 8 (4.15%) Clustering
3 8 (4.15%) Management Information System
4 6 (3.11%) Performance Metrics
5 5 (2.59%) EMC VNX
6 4 (2.07%) Smart Meter
7 3 (1.55%) Client/Server
7 3 (1.55%) Virtual Team
8 2 (1.04%) BYOD
8 2 (1.04%) Driving Licence
8 2 (1.04%) Internet of Things
8 2 (1.04%) PKI
8 2 (1.04%) PMI
8 2 (1.04%) Private Cloud
9 1 (0.52%) FlexPod
9 1 (0.52%) Hybrid Cloud
9 1 (0.52%) Mobile App
9 1 (0.52%) Public Cloud
Operating Systems
1 24 (12.44%) Windows
2 9 (4.66%) Windows Server
3 8 (4.15%) Linux
4 4 (2.07%) Red Hat Enterprise Linux
5 3 (1.55%) CentOS
6 2 (1.04%) Unix
7 1 (0.52%) AIX
7 1 (0.52%) Data ONTAP
7 1 (0.52%) Solaris
7 1 (0.52%) Windows 10
7 1 (0.52%) Windows Vista
Processes & Methodologies
1 124 (64.25%) ITIL
2 37 (19.17%) Incident Management
3 33 (17.10%) Ticket Management
4 29 (15.03%) Service Delivery
5 27 (13.99%) Customer Engagement
5 27 (13.99%) Project Management
6 26 (13.47%) ITSM
6 26 (13.47%) Problem Management
7 20 (10.36%) CRM
8 17 (8.81%) Change Management
9 15 (7.77%) Change Control
9 15 (7.77%) Configuration Management
9 15 (7.77%) Continuous Improvement
9 15 (7.77%) Process Management
10 14 (7.25%) ITIL V3
10 14 (7.25%) Matrix Organization
11 13 (6.74%) eTOM
12 11 (5.70%) Service Design
13 10 (5.18%) Process Improvement
13 10 (5.18%) Stakeholder Management
Programming Languages
1 16 (8.29%) SQL
2 10 (5.18%) PowerShell
3 9 (4.66%) T-SQL
4 7 (3.63%) Java
5 6 (3.11%) VBScript
6 5 (2.59%) Ruby
7 4 (2.07%) C#
7 4 (2.07%) Python
8 3 (1.55%) JavaScript
8 3 (1.55%) PHP
9 2 (1.04%) Perl
10 1 (0.52%) C
10 1 (0.52%) Shell Script
Qualifications
1 39 (20.21%) Degree
2 26 (13.47%) Microsoft Certification
3 25 (12.95%) MCITP
3 25 (12.95%) MCTS
4 12 (6.22%) ITIL Certification
4 12 (6.22%) Security Cleared
5 7 (3.63%) SC Cleared
6 4 (2.07%) PMI Certification
7 3 (1.55%) ISEB
7 3 (1.55%) ISTQB Foundation Certification
7 3 (1.55%) ITIL Foundation Certificate
8 2 (1.04%) DV Cleared
8 2 (1.04%) PMP
8 2 (1.04%) Six Sigma Green Belt
8 2 (1.04%) VMware Certified Professional (VCP)
9 1 (0.52%) CCNP
9 1 (0.52%) Cisco Certification
9 1 (0.52%) CISSP
9 1 (0.52%) Citrix Certification
9 1 (0.52%) RHCA
Quality Assurance & Compliance
1 45 (23.32%) SLA
2 5 (2.59%) QA
3 3 (1.55%) Sarbanes-Oxley
4 2 (1.04%) COBIT
5 1 (0.52%) Data Quality
5 1 (0.52%) ISO/IEC 20000
5 1 (0.52%) PCI DSS
System Software
1 13 (6.74%) Active Directory
2 4 (2.07%) BitLocker
2 4 (2.07%) Hyper-V
2 4 (2.07%) Terminal Server
2 4 (2.07%) VMware Infrastructure
2 4 (2.07%) vSphere
3 3 (1.55%) UAG
3 3 (1.55%) Virtual Machines
4 1 (0.52%) NFS
4 1 (0.52%) Virtual Desktop
Systems Management
1 8 (4.15%) Puppet
2 6 (3.11%) SCCM
2 6 (3.11%) WSUS
3 5 (2.59%) Microsoft Clustering
3 5 (2.59%) Microsoft Intune
3 5 (2.59%) WMI
4 4 (2.07%) Netcool
4 4 (2.07%) SCOM
5 3 (1.55%) Opscode Chef
5 3 (1.55%) SCVMM
6 2 (1.04%) Amdocs OSS
6 2 (1.04%) BMC PATROL
6 2 (1.04%) EMC NetWorker
6 2 (1.04%) HP UCMDB
6 2 (1.04%) Nagios
7 1 (0.52%) Ansible
7 1 (0.52%) Forefront Identity Manager
7 1 (0.52%) NSN NetAct
7 1 (0.52%) OpenView
Vendors
1 30 (15.54%) Microsoft
2 18 (9.33%) Huawei
3 16 (8.29%) Remedy
4 13 (6.74%) ServiceNow
5 12 (6.22%) BMC
6 9 (4.66%) HP
7 8 (4.15%) Cisco
8 7 (3.63%) VMware
9 6 (3.11%) Oracle
10 5 (2.59%) Citrix
10 5 (2.59%) EMC
10 5 (2.59%) Red Hat
11 4 (2.07%) CA
11 4 (2.07%) Ericsson
11 4 (2.07%) LANDesk
12 3 (1.55%) SAP
13 2 (1.04%) Cramer
13 2 (1.04%) IBM
13 2 (1.04%) Infovista
13 2 (1.04%) NetApp
Maidenhead, Berkshire
Randstad Strategic Accounts
Rate: £301 - £330 per day
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