Berkshire Service Management Contracts

This section looks at the demand for Service Management skills within the Berkshire region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 21 August 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Avon Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Birmingham Bolton Bracknell Bradford Brentford Bristol Buckinghamshire Camberley Cambridgeshire Canary Wharf Cardiff Cheltenham Cheshire Chester City of London Corsham County Antrim Coventry Crawley Croydon Cumbria Denbighshire Devon Docklands, London Dorking Dorset Dudley Dunstable Durham East Kilbride East Midlands East of England East Sussex East Yorkshire Edinburgh England Essex Exeter Farnborough Feltham Gatwick Glasgow Gloucestershire Hammersmith Hampshire Harrogate Hemel Hempstead Hereford Herefordshire Hertfordshire Highlands Inverness Leeds Leicester Leicestershire Liverpool London Luton M4 Corridor Manchester Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Poole Reading Rhyl Rotherham Rugby Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Lanarkshire South Wales South West South Yorkshire Southampton Staines Stevenage Surrey Sussex Swansea Swindon Taunton Telford Trowbridge Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire Watford West Midlands West Sussex West Wales West Yorkshire Wilmslow Wiltshire Windsor Wolverhampton Yorkshire	3 months to 21 Aug 2008	Same period last year
Rank	52	72
Rank change on same period last year	+20
Matching contract IT job ads	86	103
As % of all UK contract IT job ads sampled	0.113 %	0.103 %
As % of the category below	4.224 %	3.862 %
Daily rates quoted	21	33
Average minimum daily rate	£394	£400
Average daily rate	£410	£419
% change on same period last year	-2.20 %
Average maximum daily rate	£425	£438
UK excluding London average daily rate	£369	£360
% change on same period last year	+2.45 %
Hourly rates quoted	2	8
Average minimum hourly rate	£33.00	£30.50
Average hourly rate	£35.58	£31.94
% change on same period last year	+11.38 %
Average maximum hourly rate	£38.15	£33.38
UK excluding London average hourly rate	£22.16	£27.78
% change on same period last year	-20.23 %
Processes & Methodologies Berkshire
Matching contract IT job ads	2036	2667
As % of all UK contract IT job ads sampled	2.687 %	2.656 %
Daily rates quoted	526	945
Average minimum daily rate	£363	£360
Average daily rate	£385	£382
% change on same period last year	+0.68 %
Average maximum daily rate	£406	£405
UK excluding London average daily rate	£380	£377
% change on same period last year	+0.74 %
Hourly rates quoted	96	196
Average minimum hourly rate	£28.55	£31.38
Average hourly rate	£30.67	£32.96
% change on same period last year	-6.93 %
Average maximum hourly rate	£32.80	£34.54
UK excluding London average hourly rate	£30.30	£30.18
% change on same period last year	+0.42 %
Service Management South East

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 21 August 2008.

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 21 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Reading	-17	22	£420	+5.06 %
Bracknell	+16	10	£441	-9.59 %
Windsor	+2	7	-	-
Slough	-6	3	-	-
Newbury	+8	2	-	-

Service Management South East

Service Management
Top 30 Related IT Skills

For the 6 months to 21 August 2008, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 94 (56.29 %) ITIL 2 44 (26.35 %) Windows 3 39 (23.35 %) Microsoft 4 38 (22.75 %) Security Cleared 5 30 (17.96 %) UNIX 6 29 (17.37 %) Finance 7 28 (16.77 %) ITIL Certification 8 27 (16.17 %) Service Delivery 9 25 (14.97 %) SC Cleared 10 24 (14.37 %) Problem Management 11 23 (13.77 %) OO 11 23 (13.77 %) MS Exchange 12 21 (12.57 %) Telecoms 13 19 (11.38 %) Change Management 13 19 (11.38 %) Migration

14 17 (10.18 %) Incident Management 15 16 (9.581 %) Government 15 16 (9.581 %) SLA 15 16 (9.581 %) WebServices 15 16 (9.581 %) XML 15 16 (9.581 %) C# 15 16 (9.581 %) SQL Server 16 15 (8.982 %) Data Migration 16 15 (8.982 %) Active Directory 17 14 (8.383 %) ITSM 17 14 (8.383 %) Project Management 17 14 (8.383 %) WebSphere 18 13 (7.784 %) HP 18 13 (7.784 %) OOP 19 11 (6.587 %) AIX

Service Management
Top Related IT Skills by Category

For the 6 months to 21 August 2008, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development 1 16 (9.581 %) WebServices 1 16 (9.581 %) XML 2 14 (8.383 %) WebSphere 3 4 (2.395 %) .NET 4 3 (1.796 %) J2EE 5 1 (0.599 %) .NET Framework 5 1 (0.599 %) Windows SharePoint Services 5 1 (0.599 %) HTML 5 1 (0.599 %) ASP.NET	Application Platforms 1 23 (13.77 %) MS Exchange 2 5 (2.994 %) WebLogic 3 2 (1.198 %) IIS 3 2 (1.198 %) Exchange Server 5.5 3 2 (1.198 %) Exchange Server 2000 3 2 (1.198 %) Exchange Server 2003 4 1 (0.599 %) CMS 4 1 (0.599 %) Office Communications Server 4 1 (0.599 %) NetWeaver 4 1 (0.599 %) Content Management Server 4 1 (0.599 %) SharePoint
Applications 1 11 (6.587 %) MS Excel 2 9 (5.389 %) MS Office 3 5 (2.994 %) MS PowerPoint 3 5 (2.994 %) MS Project 4 4 (2.395 %) MS Visio 5 1 (0.599 %) Shockwave	Business Applications 1 2 (1.198 %) Oracle Applications 2 1 (0.599 %) Remedy AR System
Communications & Networking 1 9 (5.389 %) LAN 2 8 (4.790 %) WAN 2 8 (4.790 %) LDAP 3 6 (3.593 %) SAN 3 6 (3.593 %) Firewall 4 4 (2.395 %) ISDN 4 4 (2.395 %) ATM 4 4 (2.395 %) TCP/IP 5 3 (1.796 %) 3G 5 3 (1.796 %) Internet 5 3 (1.796 %) Ethernet 6 2 (1.198 %) Bluetooth 6 2 (1.198 %) VoIP 6 2 (1.198 %) DNS 6 2 (1.198 %) Intrusion Detection 7 1 (0.599 %) SSH 7 1 (0.599 %) Wi-Fi	Database & Business Intelligence 1 16 (9.581 %) SQL Server 2 3 (1.796 %) DB2 3 1 (0.599 %) SQL Server 2005 3 1 (0.599 %) SQL Server 2000 3 1 (0.599 %) Crystal Reports 3 1 (0.599 %) Oracle 8/8i
Development Applications 1 1 (0.599 %) Flash	General 1 29 (17.37 %) Finance 2 21 (12.57 %) Telecoms 3 16 (9.581 %) Government 4 3 (1.796 %) Marketing 4 3 (1.796 %) Retail 4 3 (1.796 %) Financial Institution 5 2 (1.198 %) Billing 6 1 (0.599 %) Military 6 1 (0.599 %) Banking 6 1 (0.599 %) Retail Banking 6 1 (0.599 %) Health 6 1 (0.599 %) Legal 6 1 (0.599 %) Advertising
Job Titles 1 46 (27.54 %) Analyst 2 29 (17.37 %) Architect 3 21 (12.57 %) Change Analyst 4 20 (11.98 %) Consultant 5 19 (11.38 %) Business Analyst 6 17 (10.18 %) Developer 7 16 (9.581 %) Service Manager 8 12 (7.186 %) Team Leader 9 11 (6.587 %) Technical Specialist 10 10 (5.988 %) Business Architect 11 7 (4.192 %) Technical Assurance Specialist 11 7 (4.192 %) Service Analyst 12 6 (3.593 %) Sales Consultant 12 6 (3.593 %) Presales Consultant 13 5 (2.994 %) Delivery Manager 13 5 (2.994 %) Services Delivery Manager 13 5 (2.994 %) Service Management Consultant 13 5 (2.994 %) Management Consultant 13 5 (2.994 %) Technical Architect 14 4 (2.395 %) Technical Consultant	Miscellaneous 1 10 (5.988 %) Management Information System 1 10 (5.988 %) Clustering 2 5 (2.994 %) CMDB 3 3 (1.796 %) Replication 4 2 (1.198 %) IVR 5 1 (0.599 %) Cryptography 5 1 (0.599 %) PKI 5 1 (0.599 %) PDA 5 1 (0.599 %) German Language 5 1 (0.599 %) Blackberry 5 1 (0.599 %) NHS 5 1 (0.599 %) N-Tier
Operating Systems 1 44 (26.35 %) Windows 2 30 (17.96 %) UNIX 3 11 (6.587 %) AIX 4 10 (5.988 %) Windows Server 2003 5 8 (4.790 %) Solaris 6 5 (2.994 %) Windows XP 7 3 (1.796 %) HPUX 8 2 (1.198 %) Windows 2000 Server 9 1 (0.599 %) Linux	Processes & Methodologies 1 94 (56.29 %) ITIL 2 38 (22.75 %) Security Cleared 3 27 (16.17 %) Service Delivery 4 25 (14.97 %) SC Cleared 5 24 (14.37 %) Problem Management 6 23 (13.77 %) OO 7 19 (11.38 %) Change Management 7 19 (11.38 %) Migration 8 17 (10.18 %) Incident Management 9 15 (8.982 %) Data Migration 10 14 (8.383 %) ITSM 10 14 (8.383 %) Project Management 11 13 (7.784 %) OOP 12 8 (4.790 %) Use Case 13 5 (2.994 %) Disaster Recovery 13 5 (2.994 %) UML 13 5 (2.994 %) PRINCE2 14 4 (2.395 %) RUP 14 4 (2.395 %) BC Cleared 14 4 (2.395 %) DV Cleared
Programming Languages 1 16 (9.581 %) C# 2 7 (4.192 %) Java 3 5 (2.994 %) SQL 4 2 (1.198 %) Perl 4 2 (1.198 %) Shell Script 5 1 (0.599 %) C 5 1 (0.599 %) JavaScript	Qualifications 1 28 (16.77 %) ITIL Certification 2 3 (1.796 %) Microsoft Certification 2 3 (1.796 %) MCSE 3 2 (1.198 %) MCP 3 2 (1.198 %) Degree 4 1 (0.599 %) MOS 4 1 (0.599 %) ISEB
Quality Assurance & Compliance 1 16 (9.581 %) SLA 2 2 (1.198 %) ISO27001 3 1 (0.599 %) TickIT 3 1 (0.599 %) ISO9001	System Software 1 15 (8.982 %) Active Directory 2 9 (5.389 %) Novell eDirectory 3 3 (1.796 %) Tivoli Workload Scheduler 4 2 (1.198 %) ISA Server 5 1 (0.599 %) Citrix Presentation Server
Systems Management 1 9 (5.389 %) OpenView 2 8 (4.790 %) Tivoli 3 6 (3.593 %) Unicenter 4 4 (2.395 %) Netcool 5 3 (1.796 %) Netcool/OMNIbus 5 3 (1.796 %) CONTROL-M 6 2 (1.198 %) ServiceCenter 7 1 (0.599 %) OpenView Configuration Management	Vendors 1 39 (23.35 %) Microsoft 2 13 (7.784 %) HP 3 10 (5.988 %) Novell 4 9 (5.389 %) IBM 4 9 (5.389 %) SAP 5 6 (3.593 %) Oracle 5 6 (3.593 %) Cisco 5 6 (3.593 %) CA 6 5 (2.994 %) BEA 7 3 (1.796 %) Citrix 7 3 (1.796 %) Sun 8 2 (1.198 %) Compaq 8 2 (1.198 %) Siemens 8 2 (1.198 %) VERITAS 8 2 (1.198 %) Fujitsu Siemens 8 2 (1.198 %) VMware 9 1 (0.599 %) ICL 9 1 (0.599 %) Remedy 9 1 (0.599 %) TIBCO 9 1 (0.599 %) Nokia