The table below looks at the statistics for Service Management skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 43 73 86
Rank change year-on-year
+30 +13
Contract jobs citing Service Management 101 56 33
As % of all contract IT jobs located in Berkshire 3.57% 2.06% 1.33%
As % of the Processes & Methodologies category 5.07% 2.87% 1.92%
Number of daily rates quoted 41 16 9
Average daily rate
Keep up to 90%
of your Daily Rate
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£400 £419 £400
Average daily rate % change year-on-year
-4.47% +4.68%
90% offered a daily rate of more than £250 £319 £311
10% offered a daily rate of more than £505 £488 £500
UK excluding London average daily rate £373 £350 £364
% change year-on-year
+6.35% -3.71%
Number of hourly rates quoted 1 3 0
Average hourly rate £26.00 £24.50 -
Average hourly rate % change year-on-year
+6.12% -
UK excluding London average hourly rate £13.35 £19.50 £16.00
% change year-on-year
-31.53% +21.87%
Service Management
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1993 1948 1719
As % of all contract IT jobs located in Berkshire 70.50% 71.59% 69.18%
Number of daily rates quoted 1060 999 683
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £240 £225 £264
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £390 £375 £362
% change year-on-year
+4.00% +3.73%
Number of hourly rates quoted 57 44 54
Average hourly rate £27.50 £17.50 £23.25
Average hourly rate % change year-on-year
+57.14% -24.73%
90% offered a hourly rate of more than £14.00 £11.25 £12.55
10% offered a hourly rate of more than £39.40 £173.75 £58.75
UK excluding London average hourly rate £30.20 £31.00 £32.00
% change year-on-year
-2.58% -3.12%

Service Management
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Berkshire

Service Management
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Berkshire region.

Service Management Daily Rate Trend in Berkshire

Service Management
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Berkshire region over the 3 months to 27 April 2015.

Service Management Daily Rate Histogram in Berkshire

Service Management
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Berkshire region.

Service Management Hourly Rate Trend in Berkshire

Service Management
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Berkshire region over the 3 months to 27 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +9 31 £400 -9.90% 3
Slough +9 16 £463 +20.91% 5
Newbury - 6 £494 - 3
Maidenhead +4 4 £400 -
Bracknell - 2 £125 - 1
Service Management
South East

Service Management
Top 30 Related IT Skills in Berkshire

For the 6 months to 27 April 2015, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 121 (65.76%) ITIL
2 61 (33.15%) Telecoms
3 50 (27.17%) Degree
4 45 (24.46%) Service Delivery
5 39 (21.20%) Windows
6 35 (19.02%) ITSM
7 34 (18.48%) Project Management
8 33 (17.93%) Microsoft
9 32 (17.39%) Microsoft Certification
9 32 (17.39%) MCTS
9 32 (17.39%) MCITP
10 31 (16.85%) Customer Engagement
11 27 (14.67%) Finance
12 24 (13.04%) DNS
12 24 (13.04%) SQL
13 20 (10.87%) Active Directory
14 19 (10.33%) ITIL Certification
14 19 (10.33%) Problem Management
15 16 (8.70%) Remedy
15 16 (8.70%) MS Excel
16 14 (7.61%) GAP Analysis
16 14 (7.61%) IIS
16 14 (7.61%) Analytical Skills
17 13 (7.07%) Change Management
18 12 (6.52%) Management Information System
18 12 (6.52%) Workflow
18 12 (6.52%) Stakeholder Management
18 12 (6.52%) Remedy ITSM
18 12 (6.52%) SCOM
19 11 (5.98%) Clustering

Service Management
Top Related IT Skills in Berkshire by Category

For the 6 months to 27 April 2015, IT contractor jobs across the Berkshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 14 (7.61%) IIS
2 10 (5.43%) MS Exchange
3 7 (3.80%) IBM Notes
3 7 (3.80%) GroupWise
4 6 (3.26%) CMS
5 5 (2.72%) SharePoint
5 5 (2.72%) Office Communications Server
6 3 (1.63%) BizTalk Server
7 2 (1.09%) Live Communications Server
7 2 (1.09%) Apache
7 2 (1.09%) Lync
8 1 (0.54%) Exchange Server 2010
8 1 (0.54%) OpenStack
8 1 (0.54%) SAS
Applications
1 16 (8.70%) MS Excel
2 9 (4.89%) MS Office
2 9 (4.89%) MS PowerPoint
3 5 (2.72%) MS Project
4 3 (1.63%) MS Visio
5 1 (0.54%) Spreadsheet
Business Applications
1 12 (6.52%) Remedy ITSM
2 2 (1.09%) SAP Oil and Gas
2 2 (1.09%) assyst
Cloud Services
1 4 (2.17%) Microsoft Azure
2 2 (1.09%) SaaS
2 2 (1.09%) Office 365
2 2 (1.09%) Cloud Computing
3 1 (0.54%) Amazon AWS
Communications & Networking
1 24 (13.04%) DNS
2 10 (5.43%) DHCP
3 9 (4.89%) SAN
3 9 (4.89%) SMTP
3 9 (4.89%) IMAP
4 7 (3.80%) POP3
4 7 (3.80%) Internet
4 7 (3.80%) 3G
5 6 (3.26%) Radio Access Network
6 5 (2.72%) VoIP
6 5 (2.72%) Firewall
7 4 (2.17%) PSTN
7 4 (2.17%) Ethernet
7 4 (2.17%) 4G
8 3 (1.63%) NetScaler
8 3 (1.63%) HTTP
8 3 (1.63%) Broadband
8 3 (1.63%) IPsec
8 3 (1.63%) HTTPS
8 3 (1.63%) BGP
Database & Business Intelligence
1 6 (3.26%) SQL Server
2 3 (1.63%) Big Data
3 2 (1.09%) MySQL
3 2 (1.09%) DB2
3 2 (1.09%) PostgreSQL
3 2 (1.09%) SQL Server Reporting Services
3 2 (1.09%) SQL Server Integration Services
3 2 (1.09%) SQL Server Analysis Services
4 1 (0.54%) SQL Server 2008
4 1 (0.54%) Hadoop
4 1 (0.54%) Data Warehouse
4 1 (0.54%) Data Mining
4 1 (0.54%) SQL Server 2012
4 1 (0.54%) Oracle Database
Development Applications
1 4 (2.17%) Visual Studio
2 3 (1.63%) Team Foundation Server
3 2 (1.09%) Oracle Forms
3 2 (1.09%) TestPartner
4 1 (0.54%) Selenium
4 1 (0.54%) Fiddler
4 1 (0.54%) MSI
General
1 61 (33.15%) Telecoms
2 27 (14.67%) Finance
3 9 (4.89%) Back Office
4 8 (4.35%) Billing
5 7 (3.80%) Spanish Language
6 5 (2.72%) Banking
7 4 (2.17%) Retail
8 3 (1.63%) Marketing
9 2 (1.09%) Financial Institution
9 2 (1.09%) Manufacturing
9 2 (1.09%) Electronics
10 1 (0.54%) Legal
10 1 (0.54%) Publishing
10 1 (0.54%) German Language
Job Titles
1 36 (19.57%) Service Manager
2 29 (15.76%) Field Engineer
3 26 (14.13%) Consultant
4 20 (10.87%) Analyst
5 17 (9.24%) Services Delivery Manager
5 17 (9.24%) Delivery Manager
6 15 (8.15%) Transition Manager
7 12 (6.52%) Service Improvement Consultant
7 12 (6.52%) Service Transition Manager
8 10 (5.43%) Project Manager
9 9 (4.89%) Architect
10 8 (4.35%) Developer
10 8 (4.35%) Service Analyst
11 7 (3.80%) Support Engineer
11 7 (3.80%) Server Engineer
11 7 (3.80%) Customer Services Manager
11 7 (3.80%) Designer
12 6 (3.26%) Exchange Engineer
12 6 (3.26%) Business Analyst
13 5 (2.72%) Management Consultant
Libraries, Frameworks & Software Standards
1 10 (5.43%) XML
2 8 (4.35%) HTML
3 7 (3.80%) .NET
4 6 (3.26%) REST
5 5 (2.72%) HTML5
5 5 (2.72%) SOAP
6 3 (1.63%) Web Services
6 3 (1.63%) CSS
6 3 (1.63%) .NET Framework
7 2 (1.09%) Regular Expression
8 1 (0.54%) FastCGI
8 1 (0.54%) Application Packaging
8 1 (0.54%) WCF
8 1 (0.54%) Silverlight
8 1 (0.54%) LINQ
8 1 (0.54%) Windows Identity Foundation
8 1 (0.54%) SAML
8 1 (0.54%) Ajax
8 1 (0.54%) ADO.NET
8 1 (0.54%) ASP.NET
Miscellaneous
1 14 (7.61%) Analytical Skills
2 12 (6.52%) Management Information System
3 11 (5.98%) Clustering
4 9 (4.89%) Private Cloud
5 8 (4.35%) CMDB
6 7 (3.80%) Performance Metrics
6 7 (3.80%) Computer Science
7 5 (2.72%) Replication
8 2 (1.09%) PMI
8 2 (1.09%) DTV
8 2 (1.09%) PKI
9 1 (0.54%) Taxonomies
9 1 (0.54%) Data Protection Act
9 1 (0.54%) Physics
9 1 (0.54%) Life Science
9 1 (0.54%) Economics
9 1 (0.54%) Data Extraction
9 1 (0.54%) Public Cloud
9 1 (0.54%) Client/Server
Operating Systems
1 39 (21.20%) Windows
2 11 (5.98%) Linux
3 8 (4.35%) UNIX
4 5 (2.72%) Windows 8
4 5 (2.72%) Windows 7
5 3 (1.63%) Windows Server 2003
6 2 (1.09%) SUSE
6 2 (1.09%) Oracle Linux
6 2 (1.09%) AIX
6 2 (1.09%) Windows Server 2012
7 1 (0.54%) Solaris
7 1 (0.54%) Windows Server 2008
Processes & Methodologies
1 121 (65.76%) ITIL
2 45 (24.46%) Service Delivery
3 35 (19.02%) ITSM
4 34 (18.48%) Project Management
5 31 (16.85%) Customer Engagement
6 19 (10.33%) Problem Management
7 14 (7.61%) GAP Analysis
8 13 (7.07%) Change Management
9 12 (6.52%) Workflow
9 12 (6.52%) Stakeholder Management
10 11 (5.98%) Disaster Recovery
11 9 (4.89%) Risk Management
11 9 (4.89%) Line Management
12 8 (4.35%) Performance Monitoring
12 8 (4.35%) CRM
12 8 (4.35%) SOA
13 7 (3.80%) Business Intelligence
13 7 (3.80%) PRINCE2
13 7 (3.80%) Agile Software Development
13 7 (3.80%) Incident Management
Programming Languages
1 24 (13.04%) SQL
2 9 (4.89%) PowerShell
3 8 (4.35%) VBScript
3 8 (4.35%) Java
4 6 (3.26%) JavaScript
5 4 (2.17%) C#
6 3 (1.63%) VB.NET
7 2 (1.09%) XQuery
7 2 (1.09%) C
7 2 (1.09%) T-SQL
8 1 (0.54%) C++
8 1 (0.54%) Perl
8 1 (0.54%) PHP
8 1 (0.54%) Bash Shell
8 1 (0.54%) Shell Script
8 1 (0.54%) Ruby
8 1 (0.54%) Python
Qualifications
1 50 (27.17%) Degree
2 32 (17.39%) Microsoft Certification
2 32 (17.39%) MCTS
2 32 (17.39%) MCITP
3 19 (10.33%) ITIL Certification
4 10 (5.43%) PMI Certification
5 9 (4.89%) Security Cleared
6 8 (4.35%) PMP
6 8 (4.35%) MCSE
7 6 (3.26%) SC Cleared
8 3 (1.63%) Cisco Certification
9 2 (1.09%) DV Cleared
9 2 (1.09%) CCNP
9 2 (1.09%) CCNA
9 2 (1.09%) CISSP
10 1 (0.54%) HNC
10 1 (0.54%) Sun Certification
10 1 (0.54%) ISEB
10 1 (0.54%) CISM
10 1 (0.54%) SCSA
Quality Assurance & Compliance
1 9 (4.89%) SLA
2 6 (3.26%) COBIT
3 4 (2.17%) QA
4 2 (1.09%) BS15000
5 1 (0.54%) ISO/IEC 27001
5 1 (0.54%) Sarbanes-Oxley
System Software
1 20 (10.87%) Active Directory
2 3 (1.63%) Hyper-V
3 2 (1.09%) EMC RecoverPoint
3 2 (1.09%) vSphere
3 2 (1.09%) FreeRADIUS
3 2 (1.09%) Firmware
3 2 (1.09%) Microsoft App-V
Systems Management
1 12 (6.52%) SCOM
2 8 (4.35%) WMI
2 8 (4.35%) SCSM
3 5 (2.72%) SCCM
4 4 (2.17%) MOM
5 3 (1.63%) logstash
5 3 (1.63%) CA Spectrum
5 3 (1.63%) Nagios
6 2 (1.09%) Forefront Identity Manager
6 2 (1.09%) Netcool
7 1 (0.54%) SCVMM
7 1 (0.54%) Cisco UCCE
7 1 (0.54%) Cisco UCCX
7 1 (0.54%) Cisco CUCM
Vendors
1 33 (17.93%) Microsoft
2 16 (8.70%) Remedy
3 10 (5.43%) Oracle
4 8 (4.35%) HP
4 8 (4.35%) Lotus
4 8 (4.35%) ServiceNow
5 7 (3.80%) Novell
5 7 (3.80%) BMC
5 7 (3.80%) SAP
5 7 (3.80%) Cisco
6 6 (3.26%) EMC
7 5 (2.72%) CA
7 5 (2.72%) Citrix
7 5 (2.72%) Huawei
7 5 (2.72%) Splunk
8 3 (1.63%) ArcSight
8 3 (1.63%) Avaya
9 2 (1.09%) CheckPoint
9 2 (1.09%) Nortel
9 2 (1.09%) IBM
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