The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 66 56 55
Rank change year-on-year
-10 -1
Contract jobs requiring a 1st Line Support 3 4 4
As % of all contract IT jobs located in Birmingham 0.39% 0.61% 0.59%
As % of the Job Titles category 0.42% 0.66% 0.62%
Number of daily rates quoted 1 2 1
Average daily rate
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£60 £83 £110
Average daily rate % change year-on-year
-27.71% -24.54%
UK excluding London average daily rate £113 £90 £110
% change year-on-year
+25.00% -18.18%
Number of hourly rates quoted 0 1 3
Average hourly rate - £12.00 £10.50
Average hourly rate % change year-on-year
- +14.28%
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
1st Line Support
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
710 603 647
As % of all contract IT jobs located in Birmingham 92.57% 92.06% 95.57%
Number of daily rates quoted 392 399 340
Average daily rate £350 £340 £350
Average daily rate % change year-on-year
+2.94% -2.85%
90% offered a daily rate of more than £185 £190 £200
10% offered a daily rate of more than £500 £478 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 38 28 25
Average hourly rate £18.00 £13.98 £15.00
Average hourly rate % change year-on-year
+28.80% -6.83%
90% offered a hourly rate of more than £12.00 £10.00 £12.25
10% offered a hourly rate of more than £27.50 £20.00 £35.00
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

1st Line Support
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Birmingham

1st Line Support
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Birmingham region.

1st Line Support Daily Rate Trend in Birmingham

1st Line Support
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Birmingham region.

1st Line Support Hourly Rate Trend in Birmingham

1st Line Support
Top 24 Related IT Skills in Birmingham

For the 6 months to 22 September 2014, IT contractor jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 10 (76.92%) Windows
2 9 (69.23%) Windows XP
2 9 (69.23%) Active Directory
3 7 (53.85%) MS Office
4 6 (46.15%) Windows 7
5 3 (23.08%) Lotus
5 3 (23.08%) Blackberry
5 3 (23.08%) IBM Notes
5 3 (23.08%) MS Excel
5 3 (23.08%) Legal
6 2 (15.38%) Windows 2000
6 2 (15.38%) Citrix
6 2 (15.38%) VPN
6 2 (15.38%) SLA
6 2 (15.38%) Microsoft
6 2 (15.38%) WorkSite
7 1 (7.69%) Problem Management
7 1 (7.69%) Data Entry
7 1 (7.69%) Network Monitoring
7 1 (7.69%) Service Delivery
7 1 (7.69%) Spanish Language
7 1 (7.69%) ADSL
7 1 (7.69%) WAN
7 1 (7.69%) TCP/IP

1st Line Support
Top Related IT Skills in Birmingham by Category

For the 6 months to 22 September 2014, IT contractor jobs across the Birmingham region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (23.08%) IBM Notes
2 2 (15.38%) WorkSite
Applications
1 7 (53.85%) MS Office
2 3 (23.08%) MS Excel
Communications & Networking
1 2 (15.38%) VPN
2 1 (7.69%) ADSL
2 1 (7.69%) WAN
2 1 (7.69%) TCP/IP
General
1 3 (23.08%) Legal
2 1 (7.69%) Spanish Language
Miscellaneous
1 3 (23.08%) Blackberry
Operating Systems
1 10 (76.92%) Windows
2 9 (69.23%) Windows XP
3 6 (46.15%) Windows 7
4 2 (15.38%) Windows 2000
Processes & Methodologies
1 1 (7.69%) Service Delivery
1 1 (7.69%) Problem Management
1 1 (7.69%) Data Entry
1 1 (7.69%) Network Monitoring
Quality Assurance & Compliance
1 2 (15.38%) SLA
System Software
1 9 (69.23%) Active Directory
Vendors
1 3 (23.08%) Lotus
2 2 (15.38%) Microsoft
2 2 (15.38%) Citrix