The table below looks at the statistics for ITSM skills in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 38 48 53
Rank change year-on-year
+10 +5
Contract jobs citing ITSM 19 7 2
As % of all contract IT jobs located in Birmingham 2.80% 1.16% 0.35%
As % of the Processes & Methodologies category 3.63% 1.65% 0.51%
Number of daily rates quoted 10 3 1
Average daily rate £388 £150 £450
Average daily rate % change year-on-year
+158.33% -66.66%
UK excluding London average daily rate £350 £375 £351
% change year-on-year
-6.66% +6.83%
Number of hourly rates quoted 0 1 0
Average hourly rate - £13.00 -
UK excluding London average hourly rate £13.00 £15.25 £21.25
% change year-on-year
-14.75% -28.23%
ITSM
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Contract IT job ads with a match in the
Processes & Methodologies category
523 425 393
As % of all contract IT jobs located in Birmingham 77.14% 70.25% 68.71%
Number of daily rates quoted 332 262 245
Average daily rate £380 £375 £350
Average daily rate % change year-on-year
+1.33% +7.14%
90% offered a daily rate of more than £250 £253 £225
10% offered a daily rate of more than £550 £497 £515
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 16 18 10
Average hourly rate £40.00 £13.00 £11.00
Average hourly rate % change year-on-year
+207.69% +18.18%
90% offered a hourly rate of more than £10.73 £9.68 £9.00
10% offered a hourly rate of more than £49.00 £26.00 £16.00
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

ITSM
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Birmingham

ITSM
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Birmingham region.

ITSM Daily Rate Trend in Birmingham

ITSM
Daily Rate Histogram in Birmingham

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the Birmingham region over the 3 months to 10 February 2016.

ITSM Daily Rate Histogram in Birmingham

ITSM
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Birmingham region.

ITSM Hourly Rate Trend in Birmingham

ITSM
Top 30 Related IT Skills in Birmingham

For the 6 months to 10 February 2016, IT contractor jobs across the Birmingham region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 25 (83.33%) ITIL
2 21 (70.00%) Service Management
3 14 (46.67%) Change Management
4 11 (36.67%) Analytical Skills
5 10 (33.33%) ITIL Certification
5 10 (33.33%) Finance
6 9 (30.00%) ITIL V3
7 8 (26.67%) ServiceNow
8 7 (23.33%) Test Scripting
9 5 (16.67%) Configuration Management
9 5 (16.67%) Six Sigma
9 5 (16.67%) User Acceptance Testing
9 5 (16.67%) Data Structures
10 4 (13.33%) QA
10 4 (13.33%) Problem Management
10 4 (13.33%) Security Cleared
10 4 (13.33%) Windows
10 4 (13.33%) SLA
11 3 (10.00%) Microsoft
11 3 (10.00%) LAN
11 3 (10.00%) WAN
11 3 (10.00%) Avaya
11 3 (10.00%) Degree
11 3 (10.00%) Computer Science
11 3 (10.00%) Continuous Improvement
12 2 (6.67%) Root Cause Analysis
12 2 (6.67%) Capacity Planning
12 2 (6.67%) Legal
12 2 (6.67%) Stakeholder Management
12 2 (6.67%) Management Information System

ITSM
Top Related IT Skills in Birmingham by Category

For the 6 months to 10 February 2016, IT contractor jobs across the Birmingham region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.33%) Blackberry Enterprise Server
Applications
1 2 (6.67%) MS Office
2 1 (3.33%) MS PowerPoint
2 1 (3.33%) MS Project
2 1 (3.33%) MS Visio
Business Applications
1 1 (3.33%) Remedy ITSM
Communications & Networking
1 3 (10.00%) LAN
1 3 (10.00%) WAN
2 2 (6.67%) VoIP
General
1 10 (33.33%) Finance
2 2 (6.67%) Banking
2 2 (6.67%) Legal
3 1 (3.33%) Retail
3 1 (3.33%) Telecoms
Job Titles
1 11 (36.67%) Analyst
2 7 (23.33%) ITIL Manager
3 6 (20.00%) Business Analyst
4 4 (13.33%) ITSM Analyst
5 3 (10.00%) Change Manager
5 3 (10.00%) Desktop Support
5 3 (10.00%) ITIL Change Manager
6 2 (6.67%) Consultant
6 2 (6.67%) Desktop Engineer
6 2 (6.67%) Desktop Support Engineer
6 2 (6.67%) Head of Service Management
6 2 (6.67%) Incident Analyst
6 2 (6.67%) ITSM Consultant
6 2 (6.67%) Junior
6 2 (6.67%) Junior Analyst
6 2 (6.67%) Junior Test Analyst
6 2 (6.67%) Problem Manager
6 2 (6.67%) Service Manager
6 2 (6.67%) Support Engineer
6 2 (6.67%) Test Analyst
Libraries, Frameworks & Software Standards
1 1 (3.33%) HTML
Miscellaneous
1 11 (36.67%) Analytical Skills
2 5 (16.67%) Data Structures
3 3 (10.00%) Computer Science
4 2 (6.67%) Management Information System
5 1 (3.33%) Blackberry
5 1 (3.33%) CMDB
5 1 (3.33%) Data Centre
5 1 (3.33%) Mobile Banking
Operating Systems
1 4 (13.33%) Windows
2 1 (3.33%) Windows 7
Processes & Methodologies
1 25 (83.33%) ITIL
2 21 (70.00%) Service Management
3 14 (46.67%) Change Management
4 9 (30.00%) ITIL V3
5 7 (23.33%) Test Scripting
6 5 (16.67%) Configuration Management
6 5 (16.67%) Six Sigma
6 5 (16.67%) User Acceptance Testing
7 4 (13.33%) Problem Management
8 3 (10.00%) Continuous Improvement
9 2 (6.67%) Capacity Planning
9 2 (6.67%) PRINCE2
9 2 (6.67%) Project Management
9 2 (6.67%) Root Cause Analysis
9 2 (6.67%) Software Testing
9 2 (6.67%) Stakeholder Management
9 2 (6.67%) Supplier Management
10 1 (3.33%) Agile Software Development
10 1 (3.33%) Asset Management
10 1 (3.33%) Business Analysis
Programming Languages
1 1 (3.33%) JavaScript
Qualifications
1 10 (33.33%) ITIL Certification
2 4 (13.33%) Security Cleared
3 3 (10.00%) Degree
4 2 (6.67%) ISTQB
5 1 (3.33%) MCSE
5 1 (3.33%) Microsoft Certification
Quality Assurance & Compliance
1 4 (13.33%) QA
1 4 (13.33%) SLA
System Software
1 1 (3.33%) Active Directory
Vendors
1 8 (26.67%) ServiceNow
2 3 (10.00%) Avaya
2 3 (10.00%) Microsoft
3 2 (6.67%) Citrix
4 1 (3.33%) Apple
4 1 (3.33%) Remedy