The table below looks at the statistics for Service Management skills in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 47 48 40
Rank change year-on-year
+1 -8
Contract jobs citing Service Management 10 3 7
As % of all contract IT jobs located in Birmingham 1.59% 0.49% 1.39%
As % of the Processes & Methodologies category 2.47% 0.72% 2.13%
Number of daily rates quoted 5 3 5
Average daily rate
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of your Daily Rate
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£375 £150 £375
Average daily rate % change year-on-year
+150.00% -60.00%
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1 0 0
Average hourly rate £13.00 - -
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Contract IT job ads with a match in the
Processes & Methodologies category
405 419 328
As % of all contract IT jobs located in Birmingham 64.39% 68.91% 65.21%
Number of daily rates quoted 264 255 144
Average daily rate £375 £340 £365
Average daily rate % change year-on-year
+10.29% -6.84%
90% offered a daily rate of more than £225 £250 £248
10% offered a daily rate of more than £475 £500 £525
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 13 12 14
Average hourly rate £20.00 £20.00 £19.50
Average hourly rate % change year-on-year
- +2.56%
90% offered a hourly rate of more than £11.05 £11.00 £10.50
10% offered a hourly rate of more than £40.00 £36.10 £42.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Birmingham

Service Management
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Birmingham region.

Service Management Daily Rate Trend in Birmingham

Service Management
Daily Rate Histogram in Birmingham

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Birmingham region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in Birmingham

Service Management
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Birmingham region.

Service Management Hourly Rate Trend in Birmingham

Service Management
Top 30 Related IT Skills in Birmingham

For the 6 months to 24 December 2014, IT contractor jobs across the Birmingham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 13 (46.43%) ITIL
2 10 (35.71%) ITSM
3 8 (28.57%) SC Cleared
3 8 (28.57%) Security Cleared
4 7 (25.00%) Analytical Skills
5 6 (21.43%) Change Management
5 6 (21.43%) Microsoft
6 5 (17.86%) SQL
6 5 (17.86%) Oracle
6 5 (17.86%) Management Information System
6 5 (17.86%) Finance
7 4 (14.29%) Disaster Recovery
7 4 (14.29%) Process Management
7 4 (14.29%) Service Delivery
7 4 (14.29%) Banking
7 4 (14.29%) Incident Management
7 4 (14.29%) MS Office
7 4 (14.29%) Remedy
7 4 (14.29%) ISEB
7 4 (14.29%) Citrix
7 4 (14.29%) Test Scripting
7 4 (14.29%) Performance Metrics
7 4 (14.29%) Remedy ITSM
7 4 (14.29%) ServiceNow
8 3 (10.71%) Integration Testing
8 3 (10.71%) Active Directory
8 3 (10.71%) Windows
8 3 (10.71%) Statistics
9 2 (7.14%) Asset Management
9 2 (7.14%) Programme Management

Service Management
Top Related IT Skills in Birmingham by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Birmingham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (7.14%) SharePoint
2 1 (3.57%) MS Exchange
2 1 (3.57%) CMS
2 1 (3.57%) Exchange Server 2003
2 1 (3.57%) Joomla!
2 1 (3.57%) Exchange Server 2010
2 1 (3.57%) IBM Notes
Applications
1 4 (14.29%) MS Office
2 2 (7.14%) MS Excel
2 2 (7.14%) Photoshop
2 2 (7.14%) MS PowerPoint
3 1 (3.57%) MS Project
3 1 (3.57%) MS Visio
Business Applications
1 4 (14.29%) Remedy ITSM
Communications & Networking
1 1 (3.57%) TCP/IP
1 1 (3.57%) DNS
1 1 (3.57%) Unified Communications
Database & Business Intelligence
1 1 (3.57%) SQL Server
1 1 (3.57%) Data Warehouse
1 1 (3.57%) QlikView
General
1 5 (17.86%) Finance
2 4 (14.29%) Banking
3 1 (3.57%) Investment Banking
3 1 (3.57%) Back Office
Job Titles
1 6 (21.43%) Analyst
2 4 (14.29%) Service Analyst
2 4 (14.29%) Service Desk Analyst
3 3 (10.71%) Tester
4 2 (7.14%) Architect
4 2 (7.14%) Project Manager
4 2 (7.14%) Consultant
4 2 (7.14%) IT Administrator
4 2 (7.14%) Web Manager
4 2 (7.14%) Administrator
4 2 (7.14%) Web Content Manager
4 2 (7.14%) PMO Administrator
4 2 (7.14%) Content Manager
5 1 (3.57%) SCCM Consultant
5 1 (3.57%) SCCM Specialist
5 1 (3.57%) Defect Manager
5 1 (3.57%) Operations Consultant
5 1 (3.57%) Infrastructure Operations Specialist
5 1 (3.57%) Service Design Architect
5 1 (3.57%) Incident Analyst
Libraries, Frameworks & Software Standards
1 2 (7.14%) Middleware
2 1 (3.57%) Web Services
Miscellaneous
1 7 (25.00%) Analytical Skills
2 5 (17.86%) Management Information System
3 4 (14.29%) Performance Metrics
4 3 (10.71%) Statistics
5 2 (7.14%) Blackberry
6 1 (3.57%) CMDB
Operating Systems
1 3 (10.71%) Windows
2 1 (3.57%) Windows Server 2008
2 1 (3.57%) Windows 7
Processes & Methodologies
1 13 (46.43%) ITIL
2 10 (35.71%) ITSM
3 6 (21.43%) Change Management
4 4 (14.29%) Disaster Recovery
4 4 (14.29%) Process Management
4 4 (14.29%) Service Delivery
4 4 (14.29%) Test Scripting
4 4 (14.29%) Incident Management
5 3 (10.71%) Integration Testing
6 2 (7.14%) People Management
6 2 (7.14%) Portfolio Management
6 2 (7.14%) Change Control
6 2 (7.14%) Configuration Management
6 2 (7.14%) Project Management
6 2 (7.14%) Risk Management
6 2 (7.14%) Programme Management
6 2 (7.14%) Asset Management
6 2 (7.14%) Supplier Management
7 1 (3.57%) Agile Software Development
7 1 (3.57%) Workflow
Programming Languages
1 5 (17.86%) SQL
2 1 (3.57%) PowerShell
Qualifications
1 8 (28.57%) SC Cleared
1 8 (28.57%) Security Cleared
2 4 (14.29%) ISEB
3 2 (7.14%) ITIL Certification
4 1 (3.57%) Degree
Quality Assurance & Compliance
1 1 (3.57%) SLA
1 1 (3.57%) QA
System Software
1 3 (10.71%) Active Directory
Systems Management
1 1 (3.57%) SCCM
1 1 (3.57%) SCOrch
Vendors
1 6 (21.43%) Microsoft
2 5 (17.86%) Oracle
3 4 (14.29%) Citrix
3 4 (14.29%) Remedy
3 4 (14.29%) ServiceNow
4 2 (7.14%) Adobe
5 1 (3.57%) SAP
5 1 (3.57%) Cisco
5 1 (3.57%) Avaya
5 1 (3.57%) CA
5 1 (3.57%) Lotus