The table below looks at the statistics for Service Management skills in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Service Management
Rank 46 48 37
Rank change year-on-year
+2 -11
Contract jobs citing Service Management 20 13 11
As % of all contract IT jobs located in Birmingham 2.41% 2.11% 2.38%
As % of the Processes & Methodologies category 3.36% 3.15% 3.26%
Number of daily rates quoted 14 11 7
Average daily rate
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£325 £425 £350
Average daily rate % change year-on-year
-23.52% +21.42%
90% offered a daily rate of more than £190 £108 £281
10% offered a daily rate of more than £409 £475 £415
UK excluding London average daily rate £350 £350 £375
% change year-on-year
- -6.66%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £94.50
UK excluding London average hourly rate £13.35 £18.15 £16.72
% change year-on-year
-26.44% +8.55%
Service Management
West Midlands

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Birmingham region.

Processes & Methodologies Category
Birmingham
Contract IT job ads with a match in the
Processes & Methodologies category
595 413 337
As % of all contract IT jobs located in Birmingham 71.69% 66.94% 72.79%
Number of daily rates quoted 407 245 175
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £264 £250 £221
10% offered a daily rate of more than £500 £500 £463
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 15 13 13
Average hourly rate £19.75 £25.00 £32.50
Average hourly rate % change year-on-year
-21.00% -23.07%
90% offered a hourly rate of more than £9.00 £10.50 £10.90
10% offered a hourly rate of more than £26.65 £31.00 £37.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Birmingham region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Birmingham

Service Management
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Birmingham region.

Service Management Daily Rate Trend in Birmingham

Service Management
Daily Rate Histogram in Birmingham

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Birmingham region over the 3 months to 6 May 2015.

Service Management Daily Rate Histogram in Birmingham

Service Management
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Birmingham region.

Service Management Hourly Rate Trend in Birmingham

Service Management
Top 30 Related IT Skills in Birmingham

For the 6 months to 6 May 2015, IT contractor jobs across the Birmingham region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 29 (74.36%) ITIL
2 13 (33.33%) Microsoft
3 12 (30.77%) SC Cleared
3 12 (30.77%) Security Cleared
3 12 (30.77%) Transition Management
4 9 (23.08%) Service Delivery
4 9 (23.08%) SLA
5 8 (20.51%) MS Office
6 7 (17.95%) Active Directory
6 7 (17.95%) Project Management
6 7 (17.95%) Citrix
6 7 (17.95%) ITSM
7 6 (15.38%) Windows
7 6 (15.38%) Performance Metrics
8 5 (12.82%) PRINCE2
8 5 (12.82%) ITIL Certification
8 5 (12.82%) Finance
9 4 (10.26%) Process Management
9 4 (10.26%) Knowledge Management
9 4 (10.26%) BCP
9 4 (10.26%) Sarbanes-Oxley
9 4 (10.26%) CRM
9 4 (10.26%) SharePoint
9 4 (10.26%) ITIL V3
9 4 (10.26%) Release Management
10 3 (7.69%) XenApp
10 3 (7.69%) Windows 7
10 3 (7.69%) Windows XP
10 3 (7.69%) MS Excel
11 2 (5.13%) SQL

Service Management
Top Related IT Skills in Birmingham by Category

For the 6 months to 6 May 2015, IT contractor jobs across the Birmingham region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.26%) SharePoint
2 2 (5.13%) SharePoint 2010
3 1 (2.56%) Blackberry Enterprise Server
Applications
1 8 (20.51%) MS Office
2 3 (7.69%) MS Excel
Business Applications
1 1 (2.56%) Dynamics CRM
Communications & Networking
1 2 (5.13%) Broadband
1 2 (5.13%) DHCP
1 2 (5.13%) DNS
1 2 (5.13%) Firewall
1 2 (5.13%) Network Security
1 2 (5.13%) NetScaler
2 1 (2.56%) 3G
2 1 (2.56%) LAN
2 1 (2.56%) VoIP
2 1 (2.56%) WAN
Database & Business Intelligence
1 1 (2.56%) MS Access
General
1 5 (12.82%) Finance
2 2 (5.13%) Law
3 1 (2.56%) Advertising
3 1 (2.56%) Banking
3 1 (2.56%) Investment Banking
Job Titles
1 19 (48.72%) Analyst
2 12 (30.77%) Service Analyst
2 12 (30.77%) Service Desk Analyst
3 6 (15.38%) Service Manager
3 6 (15.38%) Transition Manager
4 4 (10.26%) Service Transition Manager
4 4 (10.26%) Implementation Analyst
5 3 (7.69%) Support Analyst
5 3 (7.69%) 1st Line Support
5 3 (7.69%) 1st Line Support Analyst
6 2 (5.13%) Architect
6 2 (5.13%) Business Analyst
6 2 (5.13%) Delivery Manager
6 2 (5.13%) Help Desk Engineer
6 2 (5.13%) Services Delivery Manager
6 2 (5.13%) Operations Analyst
7 1 (2.56%) Data Analyst
7 1 (2.56%) SAP Consultant
7 1 (2.56%) Server Engineer
7 1 (2.56%) Senior Consultant
Miscellaneous
1 6 (15.38%) Performance Metrics
2 2 (5.13%) Fat Client
2 2 (5.13%) Thin Client
2 2 (5.13%) Management Information System
3 1 (2.56%) PDA
3 1 (2.56%) CMDB
3 1 (2.56%) Blackberry
Operating Systems
1 6 (15.38%) Windows
2 3 (7.69%) Windows XP
2 3 (7.69%) Windows 7
3 1 (2.56%) Windows Server 2003
Processes & Methodologies
1 29 (74.36%) ITIL
2 12 (30.77%) Transition Management
3 9 (23.08%) Service Delivery
4 7 (17.95%) Project Management
4 7 (17.95%) ITSM
5 5 (12.82%) PRINCE2
6 4 (10.26%) CRM
6 4 (10.26%) BCP
6 4 (10.26%) Process Management
6 4 (10.26%) Knowledge Management
6 4 (10.26%) Release Management
6 4 (10.26%) ITIL V3
7 2 (5.13%) Change Control
7 2 (5.13%) Capacity Planning
7 2 (5.13%) Performance Monitoring
7 2 (5.13%) Line Management
7 2 (5.13%) Coaching
7 2 (5.13%) Problem Management
7 2 (5.13%) Incident Management
7 2 (5.13%) Migration
Programming Languages
1 2 (5.13%) SQL
Qualifications
1 12 (30.77%) SC Cleared
1 12 (30.77%) Security Cleared
2 5 (12.82%) ITIL Certification
3 2 (5.13%) Degree
3 2 (5.13%) ISEB
Quality Assurance & Compliance
1 9 (23.08%) SLA
2 4 (10.26%) Sarbanes-Oxley
3 2 (5.13%) ISO/IEC 27001
System Software
1 7 (17.95%) Active Directory
2 3 (7.69%) XenApp
3 2 (5.13%) Terminal Server
3 2 (5.13%) Microsoft App-V
3 2 (5.13%) VMware Infrastructure
Systems Management
1 2 (5.13%) SCCM
1 2 (5.13%) Forefront Identity Manager
Vendors
1 13 (33.33%) Microsoft
2 7 (17.95%) Citrix
3 2 (5.13%) Remedy
3 2 (5.13%) Cisco
3 2 (5.13%) VMware
4 1 (2.56%) LANDesk
4 1 (2.56%) ServiceNow
4 1 (2.56%) SAP
4 1 (2.56%) McAfee
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