The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Bristol region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
Second Line Support
Rank 68 63 53
Rank change year-on-year
-5 -10
Contract jobs requiring a 2nd Line Support 7 5 2
As % of all contract IT jobs located in Bristol 0.81% 0.64% 0.32%
As % of the Job Titles category 0.87% 0.69% 0.34%
Number of daily rates quoted 5 2 0
Average daily rate
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£125 £125 -
UK excluding London average daily rate £175 £145 £140
% change year-on-year
+20.68% +3.57%
Number of hourly rates quoted 1 2 1
Average hourly rate £12.50 £12.25 £12.50
Average hourly rate % change year-on-year
+2.04% -2.00%
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
South West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Bristol region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Bristol
Contract IT job ads with a match in the
Job Titles category
801 728 587
As % of all contract IT jobs located in Bristol 93.03% 93.09% 93.62%
Number of daily rates quoted 594 490 353
Average daily rate £380 £350 £325
Average daily rate % change year-on-year
+8.57% +7.69%
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £515 £475 £450
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 20 50 40
Average hourly rate £16.00 £18.00 £13.00
Average hourly rate % change year-on-year
-11.11% +38.46%
90% offered a hourly rate of more than £11.50 £11.50 £11.40
10% offered a hourly rate of more than £45.89 £32.50 £37.50
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

2nd Line Support
Jobs Demand Trend in Bristol

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Bristol region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Bristol

2nd Line Support
Daily Rate Trend in Bristol

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Bristol region.

2nd Line Support Daily Rate Trend in Bristol

2nd Line Support
Hourly Rate Trend in Bristol

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Bristol region.

2nd Line Support Hourly Rate Trend in Bristol

2nd Line Support
Top 30 Related IT Skills in Bristol

For the 6 months to 29 January 2015, IT contractor jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 18 (75.00%) Windows
2 12 (50.00%) Active Directory
3 11 (45.83%) Windows 7
4 8 (33.33%) Windows XP
5 7 (29.17%) MS Office
5 7 (29.17%) Microsoft
6 5 (20.83%) Citrix
7 4 (16.67%) Avaya
7 4 (16.67%) ITIL
7 4 (16.67%) MS Excel
7 4 (16.67%) Windows Server 2008
7 4 (16.67%) VMware
8 3 (12.50%) Law
8 3 (12.50%) MS Exchange
8 3 (12.50%) LAN
8 3 (12.50%) WAN
8 3 (12.50%) SharePoint
8 3 (12.50%) SLA
8 3 (12.50%) Windows Server 2012
9 2 (8.33%) Exchange Server 2010
9 2 (8.33%) DHCP
9 2 (8.33%) VPN
9 2 (8.33%) DNS
9 2 (8.33%) Microsoft Certification
9 2 (8.33%) Degree
9 2 (8.33%) MCTS
9 2 (8.33%) VMware Infrastructure
10 1 (4.17%) Legal
10 1 (4.17%) Service Delivery
10 1 (4.17%) Firewall

2nd Line Support
Top Related IT Skills in Bristol by Category

For the 6 months to 29 January 2015, IT contractor jobs across the Bristol region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (12.50%) MS Exchange
1 3 (12.50%) SharePoint
2 2 (8.33%) Exchange Server 2010
3 1 (4.17%) IBM Notes
3 1 (4.17%) Lotus Domino
3 1 (4.17%) Lync
Applications
1 7 (29.17%) MS Office
2 4 (16.67%) MS Excel
Communications & Networking
1 3 (12.50%) LAN
1 3 (12.50%) WAN
2 2 (8.33%) DHCP
2 2 (8.33%) VPN
2 2 (8.33%) DNS
3 1 (4.17%) Firewall
3 1 (4.17%) Wi-Fi
3 1 (4.17%) Wireless
3 1 (4.17%) VLAN
Database & Business Intelligence
1 1 (4.17%) Oracle Database
General
1 3 (12.50%) Law
2 1 (4.17%) Legal
Libraries, Frameworks & Software Standards
1 1 (4.17%) EDI
Miscellaneous
1 1 (4.17%) iPhone
1 1 (4.17%) PDA
1 1 (4.17%) Blackberry
1 1 (4.17%) iPad
Operating Systems
1 18 (75.00%) Windows
2 11 (45.83%) Windows 7
3 8 (33.33%) Windows XP
4 4 (16.67%) Windows Server 2008
5 3 (12.50%) Windows Server 2012
6 1 (4.17%) Windows Server 2003
6 1 (4.17%) Apple iOS
6 1 (4.17%) Mac OS
Processes & Methodologies
1 4 (16.67%) ITIL
2 1 (4.17%) Service Delivery
2 1 (4.17%) Project Management
Programming Languages
1 1 (4.17%) PowerShell
Qualifications
1 2 (8.33%) Microsoft Certification
1 2 (8.33%) Degree
1 2 (8.33%) MCTS
2 1 (4.17%) MCDST
2 1 (4.17%) ITIL Certification
2 1 (4.17%) ECDL
2 1 (4.17%) MCP
2 1 (4.17%) MCSE
2 1 (4.17%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (12.50%) SLA
System Software
1 12 (50.00%) Active Directory
2 2 (8.33%) VMware Infrastructure
Systems Management
1 1 (4.17%) WSUS
Vendors
1 7 (29.17%) Microsoft
2 5 (20.83%) Citrix
3 4 (16.67%) Avaya
3 4 (16.67%) VMware
4 1 (4.17%) LANDesk
4 1 (4.17%) Lotus
4 1 (4.17%) Apple
4 1 (4.17%) McAfee
4 1 (4.17%) Oracle
4 1 (4.17%) Siebel