The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Cambridge region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 46 40 41
Rank change year-on-year
-6 +1
Contract jobs requiring a 1st Line Support 2 3 8
As % of all contract IT jobs located in Cambridge 0.44% 0.81% 1.94%
As % of the Job Titles category 0.48% 0.86% 2.05%
Number of daily rates quoted 2 2 1
Average daily rate
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of your Daily Rate
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£150 £170 £111
Average daily rate % change year-on-year
-11.76% +53.15%
UK excluding London average daily rate £111 £88 £110
% change year-on-year
+27.14% -20.45%
Number of hourly rates quoted 0 0 3
Average hourly rate - - £110.00
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
1st Line Support
Cambridgeshire

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Cambridge region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Cambridge
Contract IT job ads with a match in the
Job Titles category
419 349 390
As % of all contract IT jobs located in Cambridge 93.11% 93.82% 94.66%
Number of daily rates quoted 266 155 176
Average daily rate £370 £350 £330
Average daily rate % change year-on-year
+5.71% +6.06%
90% offered a daily rate of more than £200 £175 £190
10% offered a daily rate of more than £500 £508 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 51 36 88
Average hourly rate £24.50 £37.50 £35.00
Average hourly rate % change year-on-year
-34.66% +7.14%
90% offered a hourly rate of more than £16.00 £11.00 £12.00
10% offered a hourly rate of more than £57.50 £57.30 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Cambridge

1st Line Support
Daily Rate Trend in Cambridge

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Cambridge region.

1st Line Support Daily Rate Trend in Cambridge

1st Line Support
Hourly Rate Trend in Cambridge

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Cambridge region.

1st Line Support Hourly Rate Trend in Cambridge

1st Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 19 September 2014, IT contractor jobs across the Cambridge region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 3 (100.00%) Blackberry
2 2 (66.67%) Finance
2 2 (66.67%) Incident Management
2 2 (66.67%) Remedy
2 2 (66.67%) ITIL
2 2 (66.67%) MS Excel
2 2 (66.67%) ADSL
2 2 (66.67%) Broadband
2 2 (66.67%) Microsoft
2 2 (66.67%) Active Directory
3 1 (33.33%) Citrix
3 1 (33.33%) BMC
3 1 (33.33%) Nokia
3 1 (33.33%) Apple
3 1 (33.33%) Thin Client
3 1 (33.33%) CheckPoint
3 1 (33.33%) Symantec
3 1 (33.33%) VPN
3 1 (33.33%) Cisco
3 1 (33.33%) Windows XP
3 1 (33.33%) Windows
3 1 (33.33%) Norton AntiVirus
3 1 (33.33%) Remedy ITSM
3 1 (33.33%) Fat Client
3 1 (33.33%) Video Conferencing
3 1 (33.33%) Windows 7
3 1 (33.33%) Symantec Enterprise Vault
3 1 (33.33%) VMware
3 1 (33.33%) Knowledge Management
3 1 (33.33%) Service Management

1st Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Cambridge region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Applications
1 2 (66.67%) MS Excel
Business Applications
1 1 (33.33%) Remedy ITSM
Communications & Networking
1 2 (66.67%) ADSL
1 2 (66.67%) Broadband
2 1 (33.33%) VPN
General
1 2 (66.67%) Finance
Miscellaneous
1 3 (100.00%) Blackberry
2 1 (33.33%) Thin Client
2 1 (33.33%) Fat Client
2 1 (33.33%) Video Conferencing
Operating Systems
1 1 (33.33%) Windows XP
1 1 (33.33%) Windows
1 1 (33.33%) Windows 7
Processes & Methodologies
1 2 (66.67%) Incident Management
1 2 (66.67%) ITIL
2 1 (33.33%) Knowledge Management
2 1 (33.33%) Service Management
System Software
1 2 (66.67%) Active Directory
Systems Management
1 1 (33.33%) Norton AntiVirus
1 1 (33.33%) Symantec Enterprise Vault
Vendors
1 2 (66.67%) Remedy
1 2 (66.67%) Microsoft
2 1 (33.33%) Citrix
2 1 (33.33%) BMC
2 1 (33.33%) Nokia
2 1 (33.33%) Apple
2 1 (33.33%) CheckPoint
2 1 (33.33%) Symantec
2 1 (33.33%) Cisco
2 1 (33.33%) VMware