The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the Cambridge region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cambridge region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
First Line Support
Rank - - 48
Contract jobs requiring a 1st Line Support 0 0 3
As % of all contract IT jobs located in Cambridge - - 0.66%
As % of the Job Titles category - - 0.70%
Number of daily rates quoted 0 0 0
Average daily rate - - -
UK excluding London average daily rate £100 £105 £105
% change year-on-year
-4.76% -
Number of hourly rates quoted 0 0 2
Average hourly rate - - £11.00
UK excluding London average hourly rate £11.00 £11.50 £11.00
% change year-on-year
-4.34% +4.54%
Job Titles Category
Cambridge
Contract IT job ads with a match in the
Job Titles category
336 325 428
As % of all contract IT jobs located in Cambridge 93.33% 87.37% 93.86%
Number of daily rates quoted 200 139 220
Average daily rate £338 £350 £310
Average daily rate % change year-on-year
-3.57% +12.90%
90% offered a daily rate of more than £250 £228 £190
10% offered a daily rate of more than £524 £415 £450
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 42 57 53
Average hourly rate £39.50 £35.00 £36.50
Average hourly rate % change year-on-year
+12.85% -4.10%
90% offered a hourly rate of more than £13.50 £12.50 £10.50
10% offered a hourly rate of more than £45.00 £45.00 £55.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
1st Line Support
Cambridgeshire

1st Line Support
Jobs Demand Trend in Cambridge

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Cambridge region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Cambridge

1st Line Support
Daily Rate Trend in Cambridge

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Cambridge region.

1st Line Support Daily Rate Trend in Cambridge

1st Line Support
Hourly Rate Trend in Cambridge

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Cambridge region.

1st Line Support Hourly Rate Trend in Cambridge

1st Line Support
Top 30 Related IT Skills in Cambridge

For the 6 months to 24 April 2014, IT contractor jobs across the Cambridge region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 7 (87.50%) Active Directory
2 6 (75.00%) Windows
3 2 (25.00%) Change Management
3 2 (25.00%) Management Information System
3 2 (25.00%) Telecoms
3 2 (25.00%) Backup Exec
3 2 (25.00%) Knowledge Management
3 2 (25.00%) Incident Management
3 2 (25.00%) Problem Management
3 2 (25.00%) Windows XP
3 2 (25.00%) VoIP
3 2 (25.00%) Oracle
3 2 (25.00%) IIS
3 2 (25.00%) MS Office
3 2 (25.00%) HP
3 2 (25.00%) Dell
3 2 (25.00%) Mac OS X
3 2 (25.00%) DHCP
3 2 (25.00%) DNS
3 2 (25.00%) IBM
3 2 (25.00%) Microsoft
3 2 (25.00%) Cloud Computing
3 2 (25.00%) Hyper-V
3 2 (25.00%) Windows 7
3 2 (25.00%) SaaS
3 2 (25.00%) Red Gate
3 2 (25.00%) Internet
3 2 (25.00%) Office 365
4 1 (12.50%) Service Management
4 1 (12.50%) TCP/IP

1st Line Support
Top Related IT Skills in Cambridge by Category

For the 6 months to 24 April 2014, IT contractor jobs across the Cambridge region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (25.00%) IIS
Applications
1 2 (25.00%) MS Office
Cloud Services
1 2 (25.00%) Cloud Computing
1 2 (25.00%) SaaS
1 2 (25.00%) Office 365
Communications & Networking
1 2 (25.00%) VoIP
1 2 (25.00%) DHCP
1 2 (25.00%) DNS
1 2 (25.00%) Internet
2 1 (12.50%) LAN
2 1 (12.50%) Intranet
2 1 (12.50%) TCP/IP
2 1 (12.50%) WAN
General
1 2 (25.00%) Telecoms
Miscellaneous
1 2 (25.00%) Management Information System
Operating Systems
1 6 (75.00%) Windows
2 2 (25.00%) Windows XP
2 2 (25.00%) Mac OS X
2 2 (25.00%) Windows 7
3 1 (12.50%) Windows Server 2008
Processes & Methodologies
1 2 (25.00%) Change Management
1 2 (25.00%) Knowledge Management
1 2 (25.00%) Incident Management
1 2 (25.00%) Problem Management
2 1 (12.50%) Migration
2 1 (12.50%) ITIL
2 1 (12.50%) Service Management
System Software
1 7 (87.50%) Active Directory
2 2 (25.00%) Hyper-V
Systems Management
1 2 (25.00%) Backup Exec
Vendors
1 2 (25.00%) Oracle
1 2 (25.00%) IBM
1 2 (25.00%) Microsoft
1 2 (25.00%) HP
1 2 (25.00%) Dell
1 2 (25.00%) Red Gate