The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cardiff region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Second Line Support
Rank 42 25 26
Rank change year-on-year
-17 +1
Contract jobs requiring a 2nd Line Support 4 4 3
As % of all contract IT jobs located in Cardiff 1.11% 2.41% 1.72%
As % of the Job Titles category 1.20% 2.56% 1.85%
Number of daily rates quoted 0 0 2
Average daily rate - - £103
UK excluding London average daily rate £150 £150 £135
% change year-on-year
- +11.11%
Number of hourly rates quoted 3 0 0
Average hourly rate £16.00 - -
UK excluding London average hourly rate £15.00 £14.50 £14.50
% change year-on-year
+3.44% -
Job Titles Category
Cardiff
Contract IT job ads with a match in the
Job Titles category
332 156 162
As % of all contract IT jobs located in Cardiff 92.48% 93.98% 93.10%
Number of daily rates quoted 230 103 95
Average daily rate £375 £350 £339
Average daily rate % change year-on-year
+7.14% +3.32%
90% offered a daily rate of more than £193 £213 £105
10% offered a daily rate of more than £500 £421 £469
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 10 11 7
Average hourly rate £16.00 £16.16 £14.50
Average hourly rate % change year-on-year
-0.99% +11.44%
90% offered a hourly rate of more than £14.50 £10.91 £13.45
10% offered a hourly rate of more than £27.50 £37.50 £15.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
2nd Line Support
South Wales

2nd Line Support
Jobs Demand Trend in Cardiff

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Cardiff region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Cardiff

2nd Line Support
Daily Rate Trend in Cardiff

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Cardiff region.

2nd Line Support Daily Rate Trend in Cardiff

2nd Line Support
Hourly Rate Trend in Cardiff

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Cardiff region.

2nd Line Support Hourly Rate Trend in Cardiff

2nd Line Support
Top 28 Related IT Skills in Cardiff

For the 6 months to 18 April 2014, IT contractor jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 7 (77.78%) Windows
2 6 (66.67%) Windows 7
3 5 (55.56%) Windows XP
4 3 (33.33%) Windows Server 2008
4 3 (33.33%) Active Directory
4 3 (33.33%) Windows Server 2003
5 2 (22.22%) MCSA
5 2 (22.22%) MS Exchange
5 2 (22.22%) SC Cleared
5 2 (22.22%) Security Cleared
5 2 (22.22%) Microsoft Certification
6 1 (11.11%) Exchange Server 2010
6 1 (11.11%) Office 365
6 1 (11.11%) Avaya
6 1 (11.11%) Wireless
6 1 (11.11%) VMware
6 1 (11.11%) VMware Infrastructure
6 1 (11.11%) Mitel
6 1 (11.11%) Ethernet
6 1 (11.11%) TCP/IP
6 1 (11.11%) SLA
6 1 (11.11%) Microsoft
6 1 (11.11%) MCSE
6 1 (11.11%) MS Office
6 1 (11.11%) ITIL
6 1 (11.11%) MCP
6 1 (11.11%) MS Excel
6 1 (11.11%) Nortel

2nd Line Support
Top Related IT Skills in Cardiff by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (22.22%) MS Exchange
2 1 (11.11%) Exchange Server 2010
Applications
1 1 (11.11%) MS Office
1 1 (11.11%) MS Excel
Cloud Services
1 1 (11.11%) Office 365
Communications & Networking
1 1 (11.11%) Wireless
1 1 (11.11%) Ethernet
1 1 (11.11%) TCP/IP
Operating Systems
1 7 (77.78%) Windows
2 6 (66.67%) Windows 7
3 5 (55.56%) Windows XP
4 3 (33.33%) Windows Server 2008
4 3 (33.33%) Windows Server 2003
Processes & Methodologies
1 1 (11.11%) ITIL
Qualifications
1 2 (22.22%) MCSA
1 2 (22.22%) SC Cleared
1 2 (22.22%) Security Cleared
1 2 (22.22%) Microsoft Certification
2 1 (11.11%) MCSE
2 1 (11.11%) MCP
Quality Assurance & Compliance
1 1 (11.11%) SLA
System Software
1 3 (33.33%) Active Directory
2 1 (11.11%) VMware Infrastructure
Vendors
1 1 (11.11%) Avaya
1 1 (11.11%) VMware
1 1 (11.11%) Mitel
1 1 (11.11%) Microsoft
1 1 (11.11%) Nortel