The first table below looks at the demand for the 2nd Line Support role in IT contracts advertised for the Cardiff region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Cardiff region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Second Line Support
Rank 27 29 32
Rank change year-on-year
+2 +3
Contract jobs requiring a 2nd Line Support 4 5 1
As % of all contract IT jobs located in Cardiff 1.923% 2.439% 0.422%
As % of the Job Titles category 2.073% 2.564% 0.444%
Number of daily rates quoted 0 1 1
Average daily rate - £210 £108
Average daily rate % change year-on-year
- +95.34%
UK excluding London average daily rate £163 £140 £160
% change year-on-year
+16.07% -12.50%
Number of hourly rates quoted 0 3 0
Average hourly rate - £14.00 -
UK excluding London average hourly rate £15.00 £14.38 £14.00
% change year-on-year
+4.34% +2.67%
All Job Titles
Cardiff
Contract IT job ads with a match in the
Job Titles category
193 195 225
As % of all contract IT jobs located in Cardiff 92.79% 95.12% 94.94%
Number of daily rates quoted 114 115 129
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £190 £225 £108
10% offered a daily rate of more than £420 £500 £405
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 7 10 5
Average hourly rate £25.60 £14.00 £15.50
Average hourly rate % change year-on-year
+82.85% -9.67%
90% offered a hourly rate of more than £10.69 £14.00 £7.67
10% offered a hourly rate of more than £37.50 £22.50 £100.00
UK excluding London average hourly rate £17.50 £18.00 £19.94
% change year-on-year
-2.77% -9.72%
2nd Line Support
South Wales

2nd Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support across the Cardiff region as a proportion of the total demand within the Job Titles category.

Cardiff 2nd Line Support Jobs Demand Trend

2nd Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Cardiff region.

Cardiff 2nd Line Support Daily Rate Trend

2nd Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Cardiff region.

Cardiff 2nd Line Support Hourly Rate Trend

2nd Line Support
Top 29 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 5 (100.00%) Active Directory
1 5 (100.00%) Blackberry
2 4 (80.00%) Windows
3 3 (60.00%) LAN
3 3 (60.00%) WAN
4 2 (40.00%) Windows XP
4 2 (40.00%) VMware
4 2 (40.00%) Citrix
5 1 (20.00%) PDA
5 1 (20.00%) Exchange Server 2003
5 1 (20.00%) Windows Vista
5 1 (20.00%) Exchange Server 2007
5 1 (20.00%) SCOM
5 1 (20.00%) SC Cleared
5 1 (20.00%) Security Cleared
5 1 (20.00%) Windows Server 2008
5 1 (20.00%) HP SIM
5 1 (20.00%) Windows 7
5 1 (20.00%) Blackberry Enterprise Server
5 1 (20.00%) Veritas
5 1 (20.00%) Windows Server 2003
5 1 (20.00%) HP
5 1 (20.00%) NetBackup
5 1 (20.00%) Backup Exec
5 1 (20.00%) MS Exchange
5 1 (20.00%) Microsoft
5 1 (20.00%) Windows 2000
5 1 (20.00%) SQL
5 1 (20.00%) SAP

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the Cardiff region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) Exchange Server 2003
1 1 (20.00%) Exchange Server 2007
1 1 (20.00%) Blackberry Enterprise Server
1 1 (20.00%) MS Exchange
Communications & Networking
1 3 (60.00%) LAN
1 3 (60.00%) WAN
Miscellaneous
1 5 (100.00%) Blackberry
2 1 (20.00%) PDA
Operating Systems
1 4 (80.00%) Windows
2 2 (40.00%) Windows XP
3 1 (20.00%) Windows Vista
3 1 (20.00%) Windows Server 2008
3 1 (20.00%) Windows 7
3 1 (20.00%) Windows Server 2003
3 1 (20.00%) Windows 2000
Programming Languages
1 1 (20.00%) SQL
Qualifications
1 1 (20.00%) SC Cleared
1 1 (20.00%) Security Cleared
System Software
1 5 (100.00%) Active Directory
Systems Management
1 1 (20.00%) SCOM
1 1 (20.00%) HP SIM
1 1 (20.00%) NetBackup
1 1 (20.00%) Backup Exec
Vendors
1 2 (40.00%) VMware
1 2 (40.00%) Citrix
2 1 (20.00%) Veritas
2 1 (20.00%) HP
2 1 (20.00%) Microsoft
2 1 (20.00%) SAP
View 2nd Line Support jobs Nationwide