The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 3 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jul 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 197 190 -
Rank change year-on-year
-7 -
Contract jobs citing Cisco ICM 4 4 0
As % of all contract IT jobs located in the City of London 0.069% 0.069% -
As % of the Communications & Networking category 0.53% 0.58% -
Number of daily rates quoted 3 0 0
Average daily rate
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of your Daily Rate
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£338 - -
UK excluding London average daily rate £425 £288 £140
% change year-on-year
+47.82% +105.35%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
London

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the City of London region.

Communications & Networking Category
City of London
Contract IT job ads with a match in the
Communications & Networking category
748 691 825
As % of all contract IT jobs located in the City of London 12.82% 12.00% 11.89%
Number of daily rates quoted 557 489 541
Average daily rate £413 £388 £375
Average daily rate % change year-on-year
+6.45% +3.33%
90% offered a daily rate of more than £288 £227 £239
10% offered a daily rate of more than £550 £550 £550
UK excluding London average daily rate £340 £326 £320
% change year-on-year
+4.37% +1.80%
Number of hourly rates quoted 26 21 42
Average hourly rate £17.98 £20.50 £40.00
Average hourly rate % change year-on-year
-12.29% -48.75%
90% offered a hourly rate of more than £15.50 £16.00 £15.00
10% offered a hourly rate of more than £31.15 £38.50 £135.00
UK excluding London average hourly rate £23.75 £18.00 £25.00
% change year-on-year
+31.94% -28.00%

Cisco ICM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the City of London region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in the City of London

Cisco ICM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the City of London region.

Cisco ICM Daily Rate Trend in the City of London

Cisco ICM
Top 30 Related IT Skills in the City of London

For the 6 months to 3 July 2015, IT contractor jobs across the City of London region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 12 (100.00%) Cisco
1 12 (100.00%) Cisco UCCE
2 8 (66.67%) Cisco CUCM
3 6 (50.00%) Microsoft
4 5 (41.67%) Cisco IPCC
4 5 (41.67%) VMware
4 5 (41.67%) MS Excel
4 5 (41.67%) SQL
5 4 (33.33%) Telecoms
6 3 (25.00%) Cisco UCCX
6 3 (25.00%) VMware Infrastructure
6 3 (25.00%) Contact Management
6 3 (25.00%) Change Management
6 3 (25.00%) Windows
6 3 (25.00%) VoIP
7 2 (16.67%) WAN
7 2 (16.67%) RIP
7 2 (16.67%) TCP/IP
7 2 (16.67%) Linux
7 2 (16.67%) Windows 2000
7 2 (16.67%) Oracle
7 2 (16.67%) Windows XP
7 2 (16.67%) LAN
7 2 (16.67%) Windows Server 2003
7 2 (16.67%) OSPF
7 2 (16.67%) Cisco Certification
7 2 (16.67%) Electronics
7 2 (16.67%) EIGRP
7 2 (16.67%) IGRP
7 2 (16.67%) IP Telephony

Cisco ICM
Top Related IT Skills in the City of London by Category

For the 6 months to 3 July 2015, IT contractor jobs across the City of London region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 5 (41.67%) MS Excel
2 2 (16.67%) MS PowerPoint
Communications & Networking
1 3 (25.00%) VoIP
2 2 (16.67%) WAN
2 2 (16.67%) RIP
2 2 (16.67%) TCP/IP
2 2 (16.67%) OSPF
2 2 (16.67%) EIGRP
2 2 (16.67%) IGRP
2 2 (16.67%) IP Telephony
2 2 (16.67%) VLAN
2 2 (16.67%) WebEx
2 2 (16.67%) Telepresence
2 2 (16.67%) LAN
Database & Business Intelligence
1 1 (8.33%) SQL Server
General
1 4 (33.33%) Telecoms
2 2 (16.67%) Electronics
Job Titles
1 7 (58.33%) Cisco Engineer
2 6 (50.00%) Voice Engineer
3 4 (33.33%) Cisco Voice Engineer
4 2 (16.67%) Architect
4 2 (16.67%) Network Engineer
4 2 (16.67%) Solutions Architect
4 2 (16.67%) Cisco Network Engineer
4 2 (16.67%) Cisco Architect
4 2 (16.67%) Cisco Solutions Architect
5 1 (8.33%) ICM Engineer
Miscellaneous
1 2 (16.67%) IVR
1 2 (16.67%) Computer Science
1 2 (16.67%) Social Media
Operating Systems
1 3 (25.00%) Windows
2 2 (16.67%) Linux
2 2 (16.67%) Windows 2000
2 2 (16.67%) Windows XP
2 2 (16.67%) Windows Server 2003
Processes & Methodologies
1 3 (25.00%) Change Management
1 3 (25.00%) Contact Management
2 2 (16.67%) Speech Recognition
2 2 (16.67%) Time Management
3 1 (8.33%) Cisco ICM Scripting
3 1 (8.33%) Line Management
3 1 (8.33%) Migration
3 1 (8.33%) CAD
3 1 (8.33%) Service Management
Programming Languages
1 5 (41.67%) SQL
Qualifications
1 2 (16.67%) Cisco Certification
1 2 (16.67%) Degree
System Software
1 3 (25.00%) VMware Infrastructure
Systems Management
1 12 (100.00%) Cisco UCCE
2 8 (66.67%) Cisco CUCM
3 5 (41.67%) Cisco IPCC
4 3 (25.00%) Cisco UCCX
Vendors
1 12 (100.00%) Cisco
2 6 (50.00%) Microsoft
3 5 (41.67%) VMware
4 2 (16.67%) Oracle
5 1 (8.33%) Avaya