The first table below looks at the demand for Contact Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Contact Management
Rank 214 204 -
Rank change year-on-year
-10 -
Contract jobs citing Contact Management 1 1 0
As % of all contract IT jobs located in the City of London 0.015% 0.016% -
As % of the Processes & Methodologies category 0.020% 0.021% -
Number of daily rates quoted 1 1 0
Average daily rate £550 £400 -
Average daily rate % change year-on-year
+37.50% -
UK excluding London average daily rate £425 £370 £330
% change year-on-year
+14.86% +12.12%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £27.50 - -
Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
5041 4725 5880
As % of all contract IT jobs located in the City of London 76.08% 74.88% 72.63%
Number of daily rates quoted 3685 3616 4145
Average daily rate £450 £450 £454
Average daily rate % change year-on-year
- -0.82%
90% offered a daily rate of more than £300 £313 £313
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £361 £370
% change year-on-year
+4.02% -2.56%
Number of hourly rates quoted 47 52 93
Average hourly rate £25.00 £135.00 £25.00
Average hourly rate % change year-on-year
-81.48% +440.00%
90% offered a hourly rate of more than £13.52 £16.40 £13.00
10% offered a hourly rate of more than £48.50 £135.00 £49.02
UK excluding London average hourly rate £30.00 £32.00 £27.00
% change year-on-year
-6.25% +18.51%
Contact Management
London

Contact Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the City of London

Contact Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the City of London region.

Contact Management Daily Rate Trend in the City of London

Contact Management
Top 30 Related IT Skills in the City of London

For the 6 months to 16 April 2014, IT contractor jobs across the City of London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 5 (83.33%) Finance
2 4 (66.67%) CRM
2 4 (66.67%) Dynamics CRM
3 3 (50.00%) Marketing
3 3 (50.00%) Microsoft
3 3 (50.00%) Front Office
4 2 (33.33%) Financial Institution
4 2 (33.33%) Risk Management
4 2 (33.33%) Banking
4 2 (33.33%) Programme Management
4 2 (33.33%) Change Control
5 1 (16.67%) Retail
5 1 (16.67%) Asset Management
5 1 (16.67%) Hyperion Enterprise
5 1 (16.67%) Retail Banking
5 1 (16.67%) QA
5 1 (16.67%) Wealth Management
5 1 (16.67%) User Acceptance Testing
5 1 (16.67%) Investment Management
5 1 (16.67%) Performance Management
5 1 (16.67%) Cash Management
5 1 (16.67%) SWIFT
5 1 (16.67%) Essbase
5 1 (16.67%) Hyperion
5 1 (16.67%) Foreign Exchange (FX)
5 1 (16.67%) Project Management
5 1 (16.67%) ISO 9000
5 1 (16.67%) Business Intelligence
5 1 (16.67%) PRINCE2
5 1 (16.67%) SSADM

Contact Management
Top Related IT Skills in the City of London by Category

For the 6 months to 16 April 2014, IT contractor jobs across the City of London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Business Applications
1 4 (66.67%) Dynamics CRM
2 1 (16.67%) Hyperion Enterprise
Database & Business Intelligence
1 1 (16.67%) Essbase
General
1 5 (83.33%) Finance
2 3 (50.00%) Marketing
2 3 (50.00%) Front Office
3 2 (33.33%) Financial Institution
3 2 (33.33%) Banking
4 1 (16.67%) Retail
4 1 (16.67%) Retail Banking
Job Titles
1 5 (83.33%) Project Manager
2 3 (50.00%) Senior Project Manager
2 3 (50.00%) Senior Manager
3 1 (16.67%) Microsoft Consultant
3 1 (16.67%) CRM Consultant
3 1 (16.67%) Dynamics CRM Consultant
3 1 (16.67%) Microsoft CRM Consultant
3 1 (16.67%) Functional Consultant
3 1 (16.67%) Consultant
Miscellaneous
1 1 (16.67%) SWIFT
1 1 (16.67%) Foreign Exchange (FX)
Processes & Methodologies
1 4 (66.67%) CRM
2 2 (33.33%) Risk Management
2 2 (33.33%) Programme Management
2 2 (33.33%) Change Control
3 1 (16.67%) Asset Management
3 1 (16.67%) Wealth Management
3 1 (16.67%) User Acceptance Testing
3 1 (16.67%) Investment Management
3 1 (16.67%) Performance Management
3 1 (16.67%) Cash Management
3 1 (16.67%) Project Management
3 1 (16.67%) Business Intelligence
3 1 (16.67%) PRINCE2
3 1 (16.67%) SSADM
Quality Assurance & Compliance
1 1 (16.67%) QA
1 1 (16.67%) ISO 9000
Vendors
1 3 (50.00%) Microsoft
2 1 (16.67%) Hyperion