The table below looks at the statistics for Contact Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Contact Management
Rank 189 210 205
Rank change year-on-year
+21 -5
Contract jobs citing Contact Management 1 1 1
As % of all contract IT jobs located in the City of London 0.018% 0.015% 0.016%
As % of the Processes & Methodologies category 0.024% 0.020% 0.021%
Number of daily rates quoted 0 1 1
Average daily rate
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of your Daily Rate
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- £550 £400
Average daily rate % change year-on-year
- +37.50%
UK excluding London average daily rate £500 £425 £370
% change year-on-year
+17.64% +14.86%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £27.50 -
Contact Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4228 5006 4813
As % of all contract IT jobs located in the City of London 77.75% 77.28% 76.28%
Number of daily rates quoted 3276 3643 3682
Average daily rate £463 £450 £450
Average daily rate % change year-on-year
+2.77% -
90% offered a daily rate of more than £320 £300 £313
10% offered a daily rate of more than £622 £625 £600
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 34 46 54
Average hourly rate £27.37 £24.00 £103.75
Average hourly rate % change year-on-year
+14.04% -76.86%
90% offered a hourly rate of more than £13.25 £13.00 £16.70
10% offered a hourly rate of more than £92.50 £47.50 £135.00
UK excluding London average hourly rate £31.44 £30.00 £32.00
% change year-on-year
+4.80% -6.25%

Contact Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the City of London

Contact Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the City of London region.

Contact Management Daily Rate Trend in the City of London

Contact Management
Top 21 Related IT Skills in the City of London

For the 6 months to 17 April 2015, IT contractor jobs across the City of London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 7 (100.00%) Cisco
1 7 (100.00%) Cisco ICM
1 7 (100.00%) Cisco UCCE
1 7 (100.00%) Cisco UCCX
2 5 (71.43%) Cisco CUCM
2 5 (71.43%) Cisco Certification
2 5 (71.43%) Change Management
3 4 (57.14%) Service Management
3 4 (57.14%) Line Management
4 3 (42.86%) CA Spectrum
4 3 (42.86%) CA
5 2 (28.57%) NetScaler
5 2 (28.57%) Firewall
5 2 (28.57%) Migration
5 2 (28.57%) Cisco IPCC
5 2 (28.57%) VMware
5 2 (28.57%) Microsoft
5 2 (28.57%) Citrix
5 2 (28.57%) SQL
5 2 (28.57%) MS Excel
5 2 (28.57%) VoIP

Contact Management
Top Related IT Skills in the City of London by Category

For the 6 months to 17 April 2015, IT contractor jobs across the City of London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Applications
1 2 (28.57%) MS Excel
Communications & Networking
1 7 (100.00%) Cisco ICM
2 2 (28.57%) NetScaler
2 2 (28.57%) VoIP
2 2 (28.57%) Firewall
Job Titles
1 7 (100.00%) Voice Engineer
2 2 (28.57%) Cisco Voice Engineer
2 2 (28.57%) Cisco Engineer
Processes & Methodologies
1 5 (71.43%) Change Management
2 4 (57.14%) Service Management
2 4 (57.14%) Line Management
3 2 (28.57%) Migration
Programming Languages
1 2 (28.57%) SQL
Qualifications
1 5 (71.43%) Cisco Certification
Systems Management
1 7 (100.00%) Cisco UCCE
1 7 (100.00%) Cisco UCCX
2 5 (71.43%) Cisco CUCM
3 3 (42.86%) CA Spectrum
4 2 (28.57%) Cisco IPCC
Vendors
1 7 (100.00%) Cisco
2 3 (42.86%) CA
3 2 (28.57%) VMware
3 2 (28.57%) Microsoft
3 2 (28.57%) Citrix