The table below looks at the statistics for Contact Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank 196 203 199
Rank change year-on-year
+7 -4
Contract jobs citing Contact Management 4 5 1
As % of all contract IT jobs located in the City of London 0.071% 0.074% 0.016%
As % of the Processes & Methodologies category 0.091% 0.095% 0.021%
Number of daily rates quoted 1 5 0
Average daily rate
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£418 £700 -
Average daily rate % change year-on-year
-40.35% -
UK excluding London average daily rate £320 £225 -
% change year-on-year
+42.22% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Contact Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4402 5249 4652
As % of all contract IT jobs located in the City of London 78.02% 77.21% 75.89%
Number of daily rates quoted 3470 3862 3529
Average daily rate £450 £450 £450
90% offered a daily rate of more than £315 £300 £300
10% offered a daily rate of more than £625 £613 £600
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 38 57 88
Average hourly rate £18.50 £23.50 £35.00
Average hourly rate % change year-on-year
-21.27% -32.85%
90% offered a hourly rate of more than £10.50 £13.50 £15.00
10% offered a hourly rate of more than £43.75 £52.82 £107.80
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Contact Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the City of London

Contact Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the City of London region.

Contact Management Daily Rate Trend in the City of London

Contact Management
Top 30 Related IT Skills in the City of London

For the 6 months to 19 December 2014, IT contractor jobs across the City of London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 4 (80.00%) Cisco
1 4 (80.00%) Cisco ICM
1 4 (80.00%) Cisco UCCE
1 4 (80.00%) Cisco UCCX
2 3 (60.00%) Cisco CUCM
2 3 (60.00%) CA Spectrum
2 3 (60.00%) Line Management
2 3 (60.00%) Cisco Certification
2 3 (60.00%) CA
2 3 (60.00%) Service Management
2 3 (60.00%) Change Management
3 2 (40.00%) Firewall
3 2 (40.00%) Migration
3 2 (40.00%) NetScaler
3 2 (40.00%) Citrix
4 1 (20.00%) Force.com
4 1 (20.00%) Visualforce
4 1 (20.00%) Apex Code
4 1 (20.00%) Web Development
4 1 (20.00%) Microsoft
4 1 (20.00%) Cisco IPCC
4 1 (20.00%) VMware
4 1 (20.00%) Salesforce.com
4 1 (20.00%) HTML
4 1 (20.00%) JavaScript
4 1 (20.00%) SQL
4 1 (20.00%) Web Services
4 1 (20.00%) XML
4 1 (20.00%) MS Excel
4 1 (20.00%) CRM

Contact Management
Top Related IT Skills in the City of London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the City of London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Applications
1 1 (20.00%) MS Excel
Cloud Services
1 1 (20.00%) Force.com
Communications & Networking
1 4 (80.00%) Cisco ICM
2 2 (40.00%) Firewall
2 2 (40.00%) NetScaler
3 1 (20.00%) VoIP
Job Titles
1 4 (80.00%) Voice Engineer
2 1 (20.00%) Salesforce.com Developer
2 1 (20.00%) Cisco Voice Engineer
2 1 (20.00%) Cisco Engineer
2 1 (20.00%) Developer
Libraries, Frameworks & Software Standards
1 1 (20.00%) Visualforce
1 1 (20.00%) HTML
1 1 (20.00%) Web Services
1 1 (20.00%) XML
Processes & Methodologies
1 3 (60.00%) Line Management
1 3 (60.00%) Service Management
1 3 (60.00%) Change Management
2 2 (40.00%) Migration
3 1 (20.00%) Web Development
3 1 (20.00%) CRM
Programming Languages
1 1 (20.00%) Apex Code
1 1 (20.00%) JavaScript
1 1 (20.00%) SQL
Qualifications
1 3 (60.00%) Cisco Certification
Systems Management
1 4 (80.00%) Cisco UCCE
1 4 (80.00%) Cisco UCCX
2 3 (60.00%) Cisco CUCM
2 3 (60.00%) CA Spectrum
3 1 (20.00%) Cisco IPCC
Vendors
1 4 (80.00%) Cisco
2 3 (60.00%) CA
3 2 (40.00%) Citrix
4 1 (20.00%) Microsoft
4 1 (20.00%) VMware
4 1 (20.00%) Salesforce.com