The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 192 212 221
Rank change year-on-year
+20 +9
Contract jobs citing Customer Engagement 5 5 7
As % of all contract IT jobs located in the City of London 0.085% 0.070% 0.089%
As % of the Processes & Methodologies category 0.11% 0.091% 0.12%
Number of daily rates quoted 4 3 4
Average daily rate
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£376 £375 £388
Average daily rate % change year-on-year
+0.33% -3.22%
90% offered a daily rate of more than £355 £347 £379
10% offered a daily rate of more than £466 £375 £431
UK excluding London average daily rate £400 £355 £313
% change year-on-year
+12.67% +13.60%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £37.75
UK excluding London average hourly rate £12.00 £45.00 £9.00
% change year-on-year
-73.33% +400.00%
Customer Engagement
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4472 5496 5951
As % of all contract IT jobs located in the City of London 76.34% 76.56% 75.59%
Number of daily rates quoted 3358 4067 4384
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £315 £300
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £367 £363
% change year-on-year
+2.17% +1.24%
Number of hourly rates quoted 45 66 93
Average hourly rate £21.75 £20.93 £31.00
Average hourly rate % change year-on-year
+3.94% -32.50%
90% offered a hourly rate of more than £13.07 £11.75 £16.00
10% offered a hourly rate of more than £35.00 £52.50 £51.50
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Customer Engagement
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the City of London

Customer Engagement
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the City of London region.

Customer Engagement Daily Rate Trend in the City of London

Customer Engagement
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the City of London region over the 3 months to 23 September 2014.

Customer Engagement Daily Rate Histogram in the City of London

Customer Engagement
Top 30 Related IT Skills in the City of London

For the 6 months to 23 September 2014, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 7 (63.64%) Finance
2 3 (27.27%) Marketing
2 3 (27.27%) Security Cleared
2 3 (27.27%) Coaching
3 2 (18.18%) Banking
3 2 (18.18%) SC Cleared
3 2 (18.18%) Service Management
3 2 (18.18%) ITIL
4 1 (9.09%) SLA
4 1 (9.09%) Cisco
4 1 (9.09%) Juniper
4 1 (9.09%) BMC
4 1 (9.09%) CheckPoint
4 1 (9.09%) Six Sigma
4 1 (9.09%) Project Management
4 1 (9.09%) NetScreen
4 1 (9.09%) Service Delivery
4 1 (9.09%) Firewall
4 1 (9.09%) Risk Management
4 1 (9.09%) SEO
4 1 (9.09%) Aerospace
4 1 (9.09%) Agile Software Development
4 1 (9.09%) C
4 1 (9.09%) Retail
4 1 (9.09%) Software Engineering
4 1 (9.09%) Supplier Management
4 1 (9.09%) IPTV
4 1 (9.09%) Retail Banking
4 1 (9.09%) Fortinet
4 1 (9.09%) Project Planning

Customer Engagement
Top Related IT Skills in the City of London by Category

For the 6 months to 23 September 2014, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Communications & Networking
1 1 (9.09%) NetScreen
1 1 (9.09%) Firewall
1 1 (9.09%) Network Security
1 1 (9.09%) Cisco ASA
General
1 7 (63.64%) Finance
2 3 (27.27%) Marketing
3 2 (18.18%) Banking
4 1 (9.09%) Retail
4 1 (9.09%) Retail Banking
4 1 (9.09%) Aerospace
Job Titles
1 3 (27.27%) Portfolio Manager
2 1 (9.09%) Network Project Manager
2 1 (9.09%) Designer
2 1 (9.09%) Digital Designer
2 1 (9.09%) Service Operations Manager
2 1 (9.09%) Project Manager
2 1 (9.09%) Programme Manager
2 1 (9.09%) Operations Manager
2 1 (9.09%) Service Manager
2 1 (9.09%) Network Manager
2 1 (9.09%) Product Manager
2 1 (9.09%) Service Desk Manager
Miscellaneous
1 1 (9.09%) IPTV
1 1 (9.09%) Visualisation
1 1 (9.09%) Social Media
Processes & Methodologies
1 3 (27.27%) Coaching
2 2 (18.18%) ITIL
2 2 (18.18%) Service Management
3 1 (9.09%) Service Delivery
3 1 (9.09%) Risk Management
3 1 (9.09%) SEO
3 1 (9.09%) Agile Software Development
3 1 (9.09%) Software Engineering
3 1 (9.09%) Supplier Management
3 1 (9.09%) Project Planning
3 1 (9.09%) Lean Six Sigma
3 1 (9.09%) Matrix Management
3 1 (9.09%) Time Management
3 1 (9.09%) Financial Modelling
3 1 (9.09%) ITIL V3
3 1 (9.09%) Continuous Improvement
3 1 (9.09%) Six Sigma
3 1 (9.09%) Project Management
Programming Languages
1 1 (9.09%) C
Qualifications
1 3 (27.27%) Security Cleared
2 2 (18.18%) SC Cleared
3 1 (9.09%) Degree
Quality Assurance & Compliance
1 1 (9.09%) SLA
Vendors
1 1 (9.09%) Cisco
1 1 (9.09%) Juniper
1 1 (9.09%) BMC
1 1 (9.09%) CheckPoint
1 1 (9.09%) Fortinet