The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 155 195 207
Rank change year-on-year
+40 +12
Contract jobs citing Customer Engagement 2 6 3
As % of all contract IT jobs located in the City of London 0.057% 0.11% 0.048%
As % of the Processes & Methodologies category 0.068% 0.13% 0.060%
Number of daily rates quoted 2 4 2
Average daily rate £550 £435 £475
Average daily rate % change year-on-year
+26.43% -8.42%
UK excluding London average daily rate £375 £385 £375
% change year-on-year
-2.59% +2.66%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £39.00 £35.00 £18.25
% change year-on-year
+11.42% +91.78%
Customer Engagement
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2959 4515 4980
As % of all contract IT jobs located in the City of London 84.76% 80.58% 79.74%
Number of daily rates quoted 2397 3527 3669
Average daily rate £475 £463 £450
Average daily rate % change year-on-year
+2.70% +2.77%
90% offered a daily rate of more than £330 £320 £300
10% offered a daily rate of more than £625 £601 £625
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 26 41 48
Average hourly rate £19.00 £27.37 £23.50
Average hourly rate % change year-on-year
-30.58% +16.46%
90% offered a hourly rate of more than £16.75 £13.50 £12.95
10% offered a hourly rate of more than £41.26 £92.50 £47.50
UK excluding London average hourly rate £36.00 £30.50 £31.50
% change year-on-year
+18.03% -3.17%

Customer Engagement
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the City of London

Customer Engagement
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the City of London region.

Customer Engagement Daily Rate Trend in the City of London

Customer Engagement
Top 25 Related IT Skills in the City of London

For the 6 months to 1 May 2016, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 3 (100.00%) Agile Software Development
2 2 (66.67%) Banking
2 2 (66.67%) Finance
2 2 (66.67%) Technical Architecture
2 2 (66.67%) Java EE
2 2 (66.67%) COBOL
2 2 (66.67%) Java
2 2 (66.67%) DB2
2 2 (66.67%) JMS
2 2 (66.67%) Spring
2 2 (66.67%) Software Engineering
2 2 (66.67%) Continuous Integration
2 2 (66.67%) REST
2 2 (66.67%) Enterprise Software
2 2 (66.67%) Coaching
2 2 (66.67%) Continuous Delivery
2 2 (66.67%) Fintech
3 1 (33.33%) Reinsurance
3 1 (33.33%) User Experience
3 1 (33.33%) User Stories
3 1 (33.33%) E-Commerce
3 1 (33.33%) Degree
3 1 (33.33%) Use Case
3 1 (33.33%) Stakeholder Management
3 1 (33.33%) Retail

Customer Engagement
Top Related IT Skills in the City of London by Category

For the 6 months to 1 May 2016, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Database & Business Intelligence
1 2 (66.67%) DB2
General
1 2 (66.67%) Banking
1 2 (66.67%) Finance
2 1 (33.33%) Retail
Job Titles
1 2 (66.67%) Architect
1 2 (66.67%) Technical Architect
2 1 (33.33%) Agile Business Analyst
2 1 (33.33%) Analyst
2 1 (33.33%) Business Analyst
2 1 (33.33%) Insurance Business Analyst
Libraries, Frameworks & Software Standards
1 2 (66.67%) Java EE
1 2 (66.67%) JMS
1 2 (66.67%) REST
1 2 (66.67%) Spring
Miscellaneous
1 2 (66.67%) Enterprise Software
1 2 (66.67%) Fintech
2 1 (33.33%) Reinsurance
2 1 (33.33%) User Experience
Processes & Methodologies
1 3 (100.00%) Agile Software Development
2 2 (66.67%) Coaching
2 2 (66.67%) Continuous Delivery
2 2 (66.67%) Continuous Integration
2 2 (66.67%) Software Engineering
2 2 (66.67%) Technical Architecture
3 1 (33.33%) E-Commerce
3 1 (33.33%) Stakeholder Management
3 1 (33.33%) Use Case
3 1 (33.33%) User Stories
Programming Languages
1 2 (66.67%) COBOL
1 2 (66.67%) Java
Qualifications
1 1 (33.33%) Degree