The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 185 194 192
Rank change year-on-year
+9 -2
Contract jobs citing Customer Engagement 6 4 3
As % of all contract IT jobs located in the City of London 0.12% 0.068% 0.052%
As % of the Processes & Methodologies category 0.15% 0.087% 0.069%
Number of daily rates quoted 5 4 1
Average daily rate
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£450 £456 £425
Average daily rate % change year-on-year
-1.36% +7.35%
UK excluding London average daily rate £413 £350 £500
% change year-on-year
+17.85% -30.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £21.58 - -
Customer Engagement
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4057 4574 4356
As % of all contract IT jobs located in the City of London 79.04% 77.58% 76.15%
Number of daily rates quoted 3167 3249 3336
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £300 £315
10% offered a daily rate of more than £613 £625 £600
UK excluding London average daily rate £399 £375 £363
% change year-on-year
+6.34% +3.44%
Number of hourly rates quoted 27 49 65
Average hourly rate £20.45 £27.57 £44.00
Average hourly rate % change year-on-year
-25.84% -37.34%
90% offered a hourly rate of more than £12.50 £16.50 £16.15
10% offered a hourly rate of more than £45.50 £77.50 £135.00
UK excluding London average hourly rate £29.00 £27.50 £31.50
% change year-on-year
+5.45% -12.69%

Customer Engagement
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the City of London

Customer Engagement
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the City of London region.

Customer Engagement Daily Rate Trend in the City of London

Customer Engagement
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the City of London region over the 3 months to 2 March 2015.

Customer Engagement Daily Rate Histogram in the City of London

Customer Engagement
Top 30 Related IT Skills in the City of London

For the 6 months to 2 March 2015, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 3 (27.27%) Finance
1 3 (27.27%) ITIL
1 3 (27.27%) Project Management
1 3 (27.27%) Business Analysis
1 3 (27.27%) Degree
2 2 (18.18%) User Experience
2 2 (18.18%) Axure RP
2 2 (18.18%) Data Analysis
2 2 (18.18%) Investment Banking
2 2 (18.18%) Service Management
2 2 (18.18%) GAP Analysis
2 2 (18.18%) Front Office
2 2 (18.18%) Legal
2 2 (18.18%) Banking
3 1 (9.09%) Validation
3 1 (9.09%) IVR
3 1 (9.09%) Risk Management
3 1 (9.09%) Telecoms
3 1 (9.09%) Aerospace
3 1 (9.09%) Law
3 1 (9.09%) Service Delivery
3 1 (9.09%) Firewall
3 1 (9.09%) NetScreen
3 1 (9.09%) C
3 1 (9.09%) MS Office
3 1 (9.09%) MS Visio
3 1 (9.09%) SLA
3 1 (9.09%) Cisco
3 1 (9.09%) Juniper
3 1 (9.09%) Genesys

Customer Engagement
Top Related IT Skills in the City of London by Category

For the 6 months to 2 March 2015, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 1 (9.09%) MS Office
1 1 (9.09%) MS Visio
Communications & Networking
1 1 (9.09%) NetScreen
1 1 (9.09%) Firewall
1 1 (9.09%) Network Security
1 1 (9.09%) Cisco ASA
Development Applications
1 2 (18.18%) Axure RP
General
1 3 (27.27%) Finance
2 2 (18.18%) Front Office
2 2 (18.18%) Legal
2 2 (18.18%) Banking
2 2 (18.18%) Investment Banking
3 1 (9.09%) Telecoms
3 1 (9.09%) Aerospace
3 1 (9.09%) Law
Job Titles
1 4 (36.36%) Analyst
2 3 (27.27%) Business Analyst
3 2 (18.18%) Designer
3 2 (18.18%) Risk Analyst
3 2 (18.18%) Banking Business Analyst
3 2 (18.18%) Investment Banking Business Analyst
3 2 (18.18%) UX Designer
4 1 (9.09%) Genesys Engineer
4 1 (9.09%) Relationships Manager
4 1 (9.09%) Business Manager
4 1 (9.09%) Network Project Manager
4 1 (9.09%) Business Process Analyst
4 1 (9.09%) Process Analyst
4 1 (9.09%) Operations Manager
4 1 (9.09%) Service Manager
4 1 (9.09%) Data Analyst
4 1 (9.09%) Network Manager
4 1 (9.09%) Service Desk Manager
4 1 (9.09%) Service Operations Manager
4 1 (9.09%) Project Manager
Miscellaneous
1 2 (18.18%) User Experience
2 1 (9.09%) Analytical Skills
2 1 (9.09%) Performance Metrics
2 1 (9.09%) Biometrics
2 1 (9.09%) IVR
2 1 (9.09%) Social Media
Processes & Methodologies
1 3 (27.27%) ITIL
1 3 (27.27%) Project Management
1 3 (27.27%) Business Analysis
2 2 (18.18%) Service Management
2 2 (18.18%) GAP Analysis
2 2 (18.18%) Data Analysis
3 1 (9.09%) Logistics
3 1 (9.09%) Risk Management
3 1 (9.09%) Validation
3 1 (9.09%) Service Delivery
3 1 (9.09%) Supplier Management
3 1 (9.09%) Statistical Analysis
3 1 (9.09%) Project Planning
3 1 (9.09%) Matrix Management
3 1 (9.09%) ITIL V3
3 1 (9.09%) Business Transformation
Programming Languages
1 1 (9.09%) C
Qualifications
1 3 (27.27%) Degree
2 1 (9.09%) SC Cleared
2 1 (9.09%) Security Cleared
Quality Assurance & Compliance
1 1 (9.09%) SLA
Vendors
1 1 (9.09%) Cisco
1 1 (9.09%) Juniper
1 1 (9.09%) Genesys
1 1 (9.09%) BMC
1 1 (9.09%) CheckPoint
1 1 (9.09%) Salesforce.com
1 1 (9.09%) Fortinet
City, London
Cielo Talent - Nice
Posted: 2 hours ago