Customer Engagement Contracts in the City of London
 
Demand Trend Daily Rate Trend Daily Rate Histogram Related Skills

The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
24 May 2013		 Same period 2012 Same period 2011
Customer Engagement
Rank 195 213 241
Rank change year-on-year
+18 +28
Contract jobs citing Customer Engagement 8 5 4
As % of all contract IT jobs located in the City of London 0.125% 0.064% 0.041%
As % of the Processes & Methodologies category 0.171% 0.089% 0.057%
Number of daily rates quoted 5 3 4
Average daily rate £435 £375 £469
Average daily rate % change year-on-year
+16.00% -20.00%
90% offered a daily rate of more than £430 £315 £398
10% offered a daily rate of more than £540 £475 £496
UK excluding London average daily rate £235 £400 £475
% change year-on-year
-41.25% -15.78%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £15.50 £14.83
% change year-on-year
- +4.50%
Search 1 Customer Engagement jobs in the City of London
All Processes & Methodologies
City of London
Contract IT job ads with a match in the
Processes & Methodologies category		 4690 5642 7035
As % of all contract IT jobs located in the City of London 73.52% 71.74% 71.82%
Number of daily rates quoted 3529 4083 5194
Average daily rate £450 £463 £500
Average daily rate % change year-on-year
-2.70% -7.50%
90% offered a daily rate of more than £313 £300 £325
10% offered a daily rate of more than £600 £625 £650
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 80 98 100
Average hourly rate £41.50 £24.00 £25.00
Average hourly rate % change year-on-year
+72.91% -4.00%
90% offered a hourly rate of more than £17.20 £15.00 £14.50
10% offered a hourly rate of more than £135.00 £47.50 £50.50
UK excluding London average hourly rate £30.00 £25.00 £29.50
% change year-on-year
+20.00% -15.25%
Customer Engagement
London

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

City of London Customer Engagement Jobs Demand Trend

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the City of London region.

City of London Customer Engagement Daily Rate Trend

Customer Engagement
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the City of London region over the 3 months to 24 May 2013.

City of London Customer Engagement Daily Rate Histogram

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 6 (54.55%) ITIL
1 6 (54.55%) SC Cleared
1 6 (54.55%) Security Cleared
2 5 (45.45%) Banking
2 5 (45.45%) ISO/IEC 27001
2 5 (45.45%) Information Assurance
2 5 (45.45%) Finance
3 4 (36.36%) Information Security
4 2 (18.18%) Telecoms
4 2 (18.18%) Stakeholder Management
5 1 (9.091%) Business Continuity
5 1 (9.091%) Law
5 1 (9.091%) Legal
5 1 (9.091%) Programme Management
5 1 (9.091%) Service Management
5 1 (9.091%) Service Delivery
5 1 (9.091%) Management Information System
5 1 (9.091%) PRINCE2
5 1 (9.091%) SMS
5 1 (9.091%) W3C
5 1 (9.091%) Salesforce.com
5 1 (9.091%) Internet
5 1 (9.091%) Blackberry
5 1 (9.091%) Project Management
5 1 (9.091%) C
5 1 (9.091%) HTML
5 1 (9.091%) Java
5 1 (9.091%) JUnit
5 1 (9.091%) MS Office
5 1 (9.091%) CSS

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 1 (9.091%) HTML
1 1 (9.091%) CSS
1 1 (9.091%) JSP
1 1 (9.091%) Web Services
1 1 (9.091%) XML
1 1 (9.091%) JSF
1 1 (9.091%) HTML5
1 1 (9.091%) CSS3
Applications
1 1 (9.091%) MS Office
Communications & Networking
1 1 (9.091%) SMS
1 1 (9.091%) Internet
Development Applications
1 1 (9.091%) JUnit
General
1 5 (45.45%) Banking
1 5 (45.45%) Finance
2 2 (18.18%) Telecoms
3 1 (9.091%) Law
3 1 (9.091%) Legal
Job Titles
1 4 (36.36%) Analyst
2 3 (27.27%) Security Analyst
3 2 (18.18%) IT Architect
3 2 (18.18%) IT Security Architect
3 2 (18.18%) Architect
3 2 (18.18%) Developer
3 2 (18.18%) Security Architect
4 1 (9.091%) Contracts Manager
4 1 (9.091%) Business Analyst
4 1 (9.091%) Consultant
4 1 (9.091%) Applications Developer
4 1 (9.091%) Security Consultant
4 1 (9.091%) Programme Director
4 1 (9.091%) Chief Technology Officer
4 1 (9.091%) IT Security Analyst
4 1 (9.091%) Front-End Developer
4 1 (9.091%) Mobile Applications Developer
4 1 (9.091%) Mobile Developer
4 1 (9.091%) Salesforce.com Business Analyst
Miscellaneous
1 1 (9.091%) Management Information System
1 1 (9.091%) W3C
1 1 (9.091%) Blackberry
1 1 (9.091%) Social Media
1 1 (9.091%) Mobile App
Operating Systems
1 1 (9.091%) Android
1 1 (9.091%) Apple iOS
Processes & Methodologies
1 6 (54.55%) ITIL
2 5 (45.45%) Information Assurance
3 4 (36.36%) Information Security
4 2 (18.18%) Stakeholder Management
5 1 (9.091%) Business Continuity
5 1 (9.091%) Programme Management
5 1 (9.091%) Service Management
5 1 (9.091%) Service Delivery
5 1 (9.091%) PRINCE2
5 1 (9.091%) Project Management
5 1 (9.091%) Risk Analysis
5 1 (9.091%) Continuous Integration
5 1 (9.091%) Multithreading
5 1 (9.091%) Agile Software Development
5 1 (9.091%) Information Management
5 1 (9.091%) Penetration Testing
5 1 (9.091%) Continuous Improvement
5 1 (9.091%) Vulnerability Management
5 1 (9.091%) Mobile Application Development
Programming Languages
1 1 (9.091%) C
1 1 (9.091%) Java
Qualifications
1 6 (54.55%) SC Cleared
1 6 (54.55%) Security Cleared
2 1 (9.091%) BC Cleared
Quality Assurance & Compliance
1 5 (45.45%) ISO/IEC 27001
2 1 (9.091%) WAI
Vendors
1 1 (9.091%) Salesforce.com
HEAD OF (E)CRM
City of London
HEAD OF (E)CRM - ECRM MANAGER Key Responsibilities Provide strong, united and inspiring leadership across all areas of function Drive employee engagement through a collaborative and empowering leadership...
Salt
Rate: £400 - £425 per day
Posted: 23 May 2013
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