The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
London / City of London
Rank 153 152 184
Rank change year-on-year
-1 +32
Contract jobs citing Customer Engagement 2 1 6
As % of all contract IT jobs located in the City of London 0.068% 0.031% 0.12%
As % of the Processes & Methodologies category 0.080% 0.036% 0.14%
Number of daily rates quoted 1 0 5
Median daily rate £700 - £450
UK excluding London median daily rate £425 £400 £425
% change year-on-year
+6.25% -5.88%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £40.75 £21.58
% change year-on-year
- +88.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2501 2769 4247
As % of all contract IT jobs located in the City of London 84.75% 86.75% 82.79%
Number of daily rates quoted 1984 2201 3314
Median daily rate £500 £475 £450
Median daily rate % change year-on-year
+5.26% +5.55%
90% offered a daily rate of more than £340 £325 £313
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 15 30 32
Median hourly rate £21.75 £22.00 £22.69
Median hourly rate % change year-on-year
-1.13% -3.04%
90% offered a hourly rate of more than £13.50 £13.00 £13.10
10% offered a hourly rate of more than £80.00 £53.00 £45.50
UK excluding London median hourly rate £35.00 £40.00 £27.50
% change year-on-year
-12.50% +45.45%

Customer Engagement
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the City of London

Customer Engagement
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the City of London region.

Customer Engagement Daily Rate Trend in the City of London

Customer Engagement
Top 30 Related IT Skills in the City of London

For the 6 months to 22 February 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Customer Engagement.

1 3 (42.86%) CRM
2 2 (28.57%) Microsoft
2 2 (28.57%) Adobe
2 2 (28.57%) Agile Software Development
2 2 (28.57%) Windows
2 2 (28.57%) Dynamics CRM
2 2 (28.57%) MS Office
2 2 (28.57%) SQL
2 2 (28.57%) Degree
2 2 (28.57%) Analytics
2 2 (28.57%) BPSS Clearance
2 2 (28.57%) Marketing
2 2 (28.57%) MS Excel
3 1 (14.29%) WebSphere
3 1 (14.29%) Web Development
3 1 (14.29%) Disclosure Scotland
3 1 (14.29%) Service Design
3 1 (14.29%) Digital Analytics
3 1 (14.29%) Affiliate Marketing
3 1 (14.29%) Actionable Insight
3 1 (14.29%) Multichannel Retail
3 1 (14.29%) A/B Testing
3 1 (14.29%) Conversion Rate Optimisation
3 1 (14.29%) Customer Segmentation
3 1 (14.29%) Adobe Campaign
3 1 (14.29%) Relational Database
3 1 (14.29%) DevOps
3 1 (14.29%) Line Management
3 1 (14.29%) Mentoring
3 1 (14.29%) Analytical Skills

Customer Engagement
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (14.29%) SAS
1 1 (14.29%) WebSphere
Applications
1 2 (28.57%) MS Excel
1 2 (28.57%) MS Office
2 1 (14.29%) SPSS
Business Applications
1 2 (28.57%) Dynamics CRM
2 1 (14.29%) Adobe Campaign
Cloud Services
1 1 (14.29%) Adobe Analytics
1 1 (14.29%) Google Analytics
1 1 (14.29%) IaaS
1 1 (14.29%) SaaS
Communications & Networking
1 1 (14.29%) HTTP
Database & Business Intelligence
1 1 (14.29%) MySQL
1 1 (14.29%) RDBMS
1 1 (14.29%) Relational Database
1 1 (14.29%) SQL Server
General
1 2 (28.57%) Marketing
2 1 (14.29%) Finance
2 1 (14.29%) Retail
Job Titles
1 3 (42.86%) Analyst
2 2 (28.57%) Help Desk Analyst
3 1 (14.29%) Developer
3 1 (14.29%) Digital Analyst
3 1 (14.29%) Lead DevOps
Libraries, Frameworks & Software Standards
1 1 (14.29%) Ajax
1 1 (14.29%) CSS
1 1 (14.29%) HTML
1 1 (14.29%) jQuery
1 1 (14.29%) JSON
1 1 (14.29%) REST
1 1 (14.29%) SOAP
1 1 (14.29%) XML
1 1 (14.29%) XSLT
Miscellaneous
1 1 (14.29%) Analytical Skills
1 1 (14.29%) Social Media
Operating Systems
1 2 (28.57%) Windows
Processes & Methodologies
1 3 (42.86%) CRM
2 2 (28.57%) Agile Software Development
2 2 (28.57%) Analytics
3 1 (14.29%) A/B Testing
3 1 (14.29%) Actionable Insight
3 1 (14.29%) Affiliate Marketing
3 1 (14.29%) Conversion Rate Optimisation
3 1 (14.29%) Customer Segmentation
3 1 (14.29%) Database Marketing
3 1 (14.29%) DevOps
3 1 (14.29%) Digital Marketing
3 1 (14.29%) Line Management
3 1 (14.29%) Mathematics
3 1 (14.29%) Mentoring
3 1 (14.29%) Multichannel Retail
3 1 (14.29%) Pay per click
3 1 (14.29%) SDLC
3 1 (14.29%) Statistics
3 1 (14.29%) Web Analytics
3 1 (14.29%) Web Development
Programming Languages
1 2 (28.57%) SQL
2 1 (14.29%) C#
2 1 (14.29%) Java
2 1 (14.29%) JavaScript
2 1 (14.29%) PHP
2 1 (14.29%) Python
Qualifications
1 2 (28.57%) BPSS Clearance
1 2 (28.57%) Degree
2 1 (14.29%) Security Cleared
Quality Assurance & Compliance
1 1 (14.29%) Disclosure Scotland
Vendors
1 2 (28.57%) Adobe
1 2 (28.57%) Microsoft
2 1 (14.29%) Google
2 1 (14.29%) Omniture
2 1 (14.29%) Oracle