The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 196 194 213
Rank change year-on-year
-2 +19
Contract jobs citing Customer Engagement 7 6 2
As % of all contract IT jobs located in the City of London 0.12% 0.10% 0.029%
As % of the Processes & Methodologies category 0.16% 0.14% 0.037%
Number of daily rates quoted 7 2 1
Average daily rate
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£375 £494 £500
Average daily rate % change year-on-year
-24.05% -1.25%
UK excluding London average daily rate £353 £375 £353
% change year-on-year
-6.00% +6.38%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £59.50 £14.63 £75.00
% change year-on-year
+306.83% -80.50%
Customer Engagement
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4442 4434 5398
As % of all contract IT jobs located in the City of London 77.88% 77.33% 77.79%
Number of daily rates quoted 3512 3309 4056
Average daily rate £475 £450 £450
Average daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £313 £310
10% offered a daily rate of more than £625 £625 £600
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 40 42 101
Average hourly rate £24.23 £23.50 £32.58
Average hourly rate % change year-on-year
+3.10% -27.86%
90% offered a hourly rate of more than £13.90 £14.50 £18.00
10% offered a hourly rate of more than £51.40 £53.50 £59.00
UK excluding London average hourly rate £30.00 £27.50 £30.50
% change year-on-year
+9.09% -9.83%

Customer Engagement
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in the City of London

Customer Engagement
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the City of London region.

Customer Engagement Daily Rate Trend in the City of London

Customer Engagement
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the City of London region over the 3 months to 6 July 2015.

Customer Engagement Daily Rate Histogram in the City of London

Customer Engagement
Top 30 Related IT Skills in the City of London

For the 6 months to 6 July 2015, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 4 (28.57%) Project Management
1 4 (28.57%) Banking
1 4 (28.57%) Retail
1 4 (28.57%) Business Analysis
1 4 (28.57%) Analytics
1 4 (28.57%) User Experience
2 3 (21.43%) Analytical Skills
2 3 (21.43%) Social Media
2 3 (21.43%) MS PowerPoint
2 3 (21.43%) Legal
3 2 (14.29%) Stakeholder Management
3 2 (14.29%) GAP Analysis
3 2 (14.29%) Front Office
3 2 (14.29%) Telecoms
3 2 (14.29%) Finance
3 2 (14.29%) ITIL
3 2 (14.29%) Blog
3 2 (14.29%) Credit Risk
3 2 (14.29%) Data Analysis
3 2 (14.29%) Investment Banking
3 2 (14.29%) Marketing
3 2 (14.29%) Axure RP
4 1 (7.14%) VMware ESXi
4 1 (7.14%) Softswitch
4 1 (7.14%) Mobile App
4 1 (7.14%) Degree
4 1 (7.14%) Product Management
4 1 (7.14%) Dynamics CRM
4 1 (7.14%) Retail Banking
4 1 (7.14%) Information Management

Customer Engagement
Top Related IT Skills in the City of London by Category

For the 6 months to 6 July 2015, IT contractor jobs across the City of London region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 3 (21.43%) MS PowerPoint
2 1 (7.14%) MS Excel
Business Applications
1 1 (7.14%) Dynamics CRM
Communications & Networking
1 1 (7.14%) LAN
1 1 (7.14%) PBX
1 1 (7.14%) VoIP
1 1 (7.14%) WAN
1 1 (7.14%) SAN
1 1 (7.14%) Firewall
1 1 (7.14%) Softswitch
Development Applications
1 2 (14.29%) Axure RP
General
1 4 (28.57%) Banking
1 4 (28.57%) Retail
2 3 (21.43%) Legal
3 2 (14.29%) Front Office
3 2 (14.29%) Telecoms
3 2 (14.29%) Finance
3 2 (14.29%) Investment Banking
3 2 (14.29%) Marketing
4 1 (7.14%) Retail Banking
4 1 (7.14%) Games
Job Titles
1 3 (21.43%) Business Analyst
1 3 (21.43%) Analyst
1 3 (21.43%) UX Designer
1 3 (21.43%) Designer
2 2 (14.29%) Consultant
2 2 (14.29%) Risk Analyst
2 2 (14.29%) Banking Business Analyst
2 2 (14.29%) Investment Banking Business Analyst
3 1 (7.14%) Relationships Manager
3 1 (7.14%) Business Manager
3 1 (7.14%) Commercial Manager
3 1 (7.14%) Infrastructure Engineer
3 1 (7.14%) Product Manager
3 1 (7.14%) Genesys Engineer
Miscellaneous
1 4 (28.57%) User Experience
2 3 (21.43%) Analytical Skills
2 3 (21.43%) Social Media
3 2 (14.29%) Blog
3 2 (14.29%) Credit Risk
4 1 (7.14%) Biometrics
4 1 (7.14%) IVR
4 1 (7.14%) Mobile App
Processes & Methodologies
1 4 (28.57%) Project Management
1 4 (28.57%) Business Analysis
1 4 (28.57%) Analytics
2 2 (14.29%) Data Analysis
2 2 (14.29%) Stakeholder Management
2 2 (14.29%) ITIL
2 2 (14.29%) GAP Analysis
3 1 (7.14%) Risk Management
3 1 (7.14%) Validation
3 1 (7.14%) Migration
3 1 (7.14%) CRM
3 1 (7.14%) E-Commerce
3 1 (7.14%) ERP
3 1 (7.14%) B2C
3 1 (7.14%) Agile Software Development
3 1 (7.14%) Information Management
3 1 (7.14%) Service Delivery
3 1 (7.14%) Product Management
Qualifications
1 1 (7.14%) Degree
Quality Assurance & Compliance
1 1 (7.14%) SLA
System Software
1 1 (7.14%) VMware ESXi
Vendors
1 1 (7.14%) Cisco
1 1 (7.14%) Microsoft
1 1 (7.14%) Genesys
1 1 (7.14%) CheckPoint
1 1 (7.14%) VMware