The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 30 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jun 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 156 213 202
Rank change year-on-year
+57 -11
Contract jobs citing Service Desk Management 4 1 1
As % of all contract IT jobs located in the City of London 0.12% 0.017% 0.017%
As % of the Processes & Methodologies category 0.14% 0.021% 0.021%
Number of daily rates quoted 4 1 1
Median daily rate £338 £425 £110
Median daily rate % change year-on-year
-20.58% +286.36%
UK excluding London median daily rate £215 £350 £320
% change year-on-year
-38.57% +9.37%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £20.75 £11.25 £13.00
% change year-on-year
+84.44% -13.46%
Service Desk Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2831 4679 4741
As % of all contract IT jobs located in the City of London 85.12% 80.12% 80.02%
Number of daily rates quoted 2310 3695 3560
Median daily rate £475 £463 £450
Median daily rate % change year-on-year
+2.70% +2.77%
90% offered a daily rate of more than £335 £325 £300
10% offered a daily rate of more than £638 £625 £625
UK excluding London median daily rate £400 £383 £375
% change year-on-year
+4.57% +2.00%
Number of hourly rates quoted 22 51 38
Median hourly rate £19.00 £24.50 £21.75
Median hourly rate % change year-on-year
-22.44% +12.64%
90% offered a hourly rate of more than £12.50 £14.95 £14.25
10% offered a hourly rate of more than £31.50 £59.70 £53.50
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Service Desk Management
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the City of London

Service Desk Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the City of London region.

Service Desk Management Daily Rate Trend in the City of London

Service Desk Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the City of London region over the 3 months to 30 June 2016.

Service Desk Management Daily Rate Histogram in the City of London

Service Desk Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the City of London region.

Service Desk Management Hourly Rate Trend in the City of London

Service Desk Management
Top 30 Related IT Skills in the City of London

For the 6 months to 30 June 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Desk Management.

1 3 (50.00%) Windows
1 3 (50.00%) MS Excel
1 3 (50.00%) Citrix
2 2 (33.33%) Remedy
2 2 (33.33%) CISA
2 2 (33.33%) Information Security Management
2 2 (33.33%) Security Management
2 2 (33.33%) Management Information System
2 2 (33.33%) Risk Management
2 2 (33.33%) Information Security
2 2 (33.33%) Active Directory
2 2 (33.33%) SharePoint
2 2 (33.33%) ISMS
2 2 (33.33%) Data Protection
2 2 (33.33%) Windows Server 2008
2 2 (33.33%) Windows 7
2 2 (33.33%) CRISC
2 2 (33.33%) ISACA
2 2 (33.33%) ISO/IEC 27001
2 2 (33.33%) Data Protection Act
3 1 (16.67%) BusinessObjects XI
3 1 (16.67%) Windows Server 2012
3 1 (16.67%) BYOD
3 1 (16.67%) Windows Server
3 1 (16.67%) Skype for Business
3 1 (16.67%) Asset Management
3 1 (16.67%) Dynamics CRM
3 1 (16.67%) Windows XP
3 1 (16.67%) ETL
3 1 (16.67%) LAN

Service Desk Management
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (33.33%) SharePoint
2 1 (16.67%) Skype for Business
Applications
1 3 (50.00%) MS Excel
Business Applications
1 1 (16.67%) Dynamics CRM
Communications & Networking
1 1 (16.67%) DHCP
1 1 (16.67%) DNS
1 1 (16.67%) LAN
1 1 (16.67%) WAN
Database & Business Intelligence
1 1 (16.67%) BusinessObjects
1 1 (16.67%) BusinessObjects XI
1 1 (16.67%) SQL Server
Job Titles
1 2 (33.33%) Service Desk Manager
1 2 (33.33%) Service Manager
2 1 (16.67%) 1st Line Support
2 1 (16.67%) Business Objects Developer
2 1 (16.67%) Compliance Consultant
2 1 (16.67%) Compliance Manager
2 1 (16.67%) Consultant
2 1 (16.67%) Developer
2 1 (16.67%) SAP Developer
2 1 (16.67%) Senior Business Objects Developer
2 1 (16.67%) Senior Developer
2 1 (16.67%) Senior SAP Developer
2 1 (16.67%) Service Desk Support
2 1 (16.67%) Support Consultant
2 1 (16.67%) Support Manager
Miscellaneous
1 2 (33.33%) Data Protection Act
1 2 (33.33%) Management Information System
2 1 (16.67%) BYOD
2 1 (16.67%) NHS
Operating Systems
1 3 (50.00%) Windows
2 2 (33.33%) Windows 7
2 2 (33.33%) Windows Server 2008
3 1 (16.67%) Windows Server
3 1 (16.67%) Windows Server 2003
3 1 (16.67%) Windows Server 2012
3 1 (16.67%) Windows XP
Processes & Methodologies
1 2 (33.33%) Data Protection
1 2 (33.33%) Information Security
1 2 (33.33%) Information Security Management
1 2 (33.33%) ISMS
1 2 (33.33%) Risk Management
1 2 (33.33%) Security Management
2 1 (16.67%) Asset Management
2 1 (16.67%) CRM
2 1 (16.67%) ETL
2 1 (16.67%) ITIL
Programming Languages
1 1 (16.67%) PL/SQL
1 1 (16.67%) SQL
Qualifications
1 2 (33.33%) CISA
1 2 (33.33%) CRISC
1 2 (33.33%) ISACA
Quality Assurance & Compliance
1 2 (33.33%) ISO/IEC 27001
System Software
1 2 (33.33%) Active Directory
2 1 (16.67%) Terminal Server
Vendors
1 3 (50.00%) Citrix
2 2 (33.33%) Remedy
3 1 (16.67%) Microsoft
3 1 (16.67%) Oracle
3 1 (16.67%) SAP
3 1 (16.67%) Wyse