The first table below looks at the demand for Service Desk Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 189 211 -
Rank change year-on-year
+22 -
Contract jobs citing Service Desk Management 3 9 0
As % of all contract IT jobs located in the City of London 0.052% 0.13% -
As % of the Processes & Methodologies category 0.069% 0.17% -
Number of daily rates quoted 0 5 0
Average daily rate
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- £525 -
UK excluding London average daily rate £320 - £285
Number of hourly rates quoted 0 1 0
Average hourly rate - £25.00 -
UK excluding London average hourly rate £13.00 £11.50 -
% change year-on-year
+13.04% -
Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4343 5387 5824
As % of all contract IT jobs located in the City of London 75.37% 76.00% 74.76%
Number of daily rates quoted 3231 4024 4330
Average daily rate £450 £450 £460
Average daily rate % change year-on-year
- -2.17%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 42 92 87
Average hourly rate £23.50 £27.97 £27.50
Average hourly rate % change year-on-year
-15.98% +1.70%
90% offered a hourly rate of more than £16.10 £16.90 £16.81
10% offered a hourly rate of more than £45.00 £52.50 £52.60
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -
Service Desk Management
London

Service Desk Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the City of London

Service Desk Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the City of London region.

Service Desk Management Daily Rate Trend in the City of London

Service Desk Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the City of London region.

Service Desk Management Hourly Rate Trend in the City of London

Service Desk Management
Top 21 Related IT Skills in the City of London

For the 6 months to 1 August 2014, IT contractor jobs across the City of London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 4 (80.00%) ITIL
2 3 (60.00%) Project Management
2 3 (60.00%) Firewall
2 3 (60.00%) Finance
2 3 (60.00%) SaaS
3 2 (40.00%) SAP
3 2 (40.00%) Remedy
4 1 (20.00%) Blackberry
4 1 (20.00%) MS Office
4 1 (20.00%) MS Excel
4 1 (20.00%) VoIP
4 1 (20.00%) ITIL Certification
4 1 (20.00%) Thin Client
4 1 (20.00%) Service Delivery
4 1 (20.00%) Stakeholder Management
4 1 (20.00%) Telecoms
4 1 (20.00%) ServiceNow
4 1 (20.00%) Retail
4 1 (20.00%) Asset Management
4 1 (20.00%) Fat Client
4 1 (20.00%) Security Cleared

Service Desk Management
Top Related IT Skills in the City of London by Category

For the 6 months to 1 August 2014, IT contractor jobs across the City of London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Applications
1 1 (20.00%) MS Office
1 1 (20.00%) MS Excel
Cloud Services
1 3 (60.00%) SaaS
Communications & Networking
1 3 (60.00%) Firewall
2 1 (20.00%) VoIP
General
1 3 (60.00%) Finance
2 1 (20.00%) Telecoms
2 1 (20.00%) Retail
Job Titles
1 3 (60.00%) Project Manager
1 3 (60.00%) IT Project Manager
2 2 (40.00%) Analyst
3 1 (20.00%) Service Analyst
3 1 (20.00%) Business Analyst
3 1 (20.00%) Service Desk Analyst
Miscellaneous
1 1 (20.00%) Blackberry
1 1 (20.00%) Thin Client
1 1 (20.00%) Fat Client
Processes & Methodologies
1 4 (80.00%) ITIL
2 3 (60.00%) Project Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Stakeholder Management
3 1 (20.00%) Asset Management
Qualifications
1 1 (20.00%) ITIL Certification
1 1 (20.00%) Security Cleared
Vendors
1 2 (40.00%) SAP
1 2 (40.00%) Remedy
2 1 (20.00%) ServiceNow