The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 29 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Dec 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 195 - 198
Rank change year-on-year
- 0
Contract jobs citing Service Desk Management 3 0 2
As % of all contract IT jobs located in the City of London 0.054% - 0.033%
As % of the Processes & Methodologies category 0.070% - 0.044%
Number of daily rates quoted 2 0 0
Average daily rate
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£263 - -
UK excluding London average daily rate £288 £333 £338
% change year-on-year
-13.53% -1.48%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.00 £9.00 £27.50
% change year-on-year
+22.22% -67.27%
Service Desk Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4303 5124 4535
As % of all contract IT jobs located in the City of London 77.59% 77.06% 75.62%
Number of daily rates quoted 3401 3767 3440
Average daily rate £450 £450 £450
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £613 £608
UK excluding London average daily rate £390 £370 £365
% change year-on-year
+5.40% +1.36%
Number of hourly rates quoted 37 57 88
Average hourly rate £19.00 £23.50 £35.00
Average hourly rate % change year-on-year
-19.14% -32.85%
90% offered a hourly rate of more than £11.90 £13.50 £15.00
10% offered a hourly rate of more than £44.10 £77.50 £107.80
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Desk Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the City of London

Service Desk Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the City of London region.

Service Desk Management Daily Rate Trend in the City of London

Service Desk Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the City of London region over the 3 months to 29 December 2014.

Service Desk Management Daily Rate Histogram in the City of London

Service Desk Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the City of London region.

Service Desk Management Hourly Rate Trend in the City of London

Service Desk Management
Top 30 Related IT Skills in the City of London

For the 6 months to 29 December 2014, IT contractor jobs across the City of London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 7 (87.50%) ITIL
2 5 (62.50%) Project Management
3 3 (37.50%) Finance
3 3 (37.50%) Firewall
3 3 (37.50%) SaaS
4 2 (25.00%) ServiceNow
4 2 (25.00%) Change Management
4 2 (25.00%) LANDesk
4 2 (25.00%) Problem Management
4 2 (25.00%) MS Office
4 2 (25.00%) SAP
4 2 (25.00%) Microsoft
4 2 (25.00%) MS Excel
5 1 (12.50%) SharePoint
5 1 (12.50%) JMS
5 1 (12.50%) MS Visio
5 1 (12.50%) Documentum
5 1 (12.50%) VoIP
5 1 (12.50%) DHCP
5 1 (12.50%) HTTP
5 1 (12.50%) DNS
5 1 (12.50%) SSL
5 1 (12.50%) IBM
5 1 (12.50%) .NET
5 1 (12.50%) Oracle
5 1 (12.50%) SQL Server
5 1 (12.50%) WebSphere Application Server
5 1 (12.50%) Business Objects
5 1 (12.50%) WebLogic
5 1 (12.50%) IIS

Service Desk Management
Top Related IT Skills in the City of London by Category

For the 6 months to 29 December 2014, IT contractor jobs across the City of London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (12.50%) WebSphere Application Server
1 1 (12.50%) WebLogic
1 1 (12.50%) IIS
1 1 (12.50%) JBoss
1 1 (12.50%) Apache
1 1 (12.50%) Tomcat
1 1 (12.50%) SharePoint
1 1 (12.50%) Documentum
1 1 (12.50%) Oracle HTTP Server
1 1 (12.50%) IBM HTTP Server
1 1 (12.50%) WebSphere
Applications
1 2 (25.00%) MS Office
1 2 (25.00%) MS Excel
2 1 (12.50%) MS Visio
2 1 (12.50%) MS PowerPoint
2 1 (12.50%) MS Project
Business Applications
1 1 (12.50%) WebTrends
Cloud Services
1 3 (37.50%) SaaS
Communications & Networking
1 3 (37.50%) Firewall
2 1 (12.50%) VoIP
2 1 (12.50%) DHCP
2 1 (12.50%) HTTP
2 1 (12.50%) DNS
2 1 (12.50%) SSL
2 1 (12.50%) SAN
Database & Business Intelligence
1 1 (12.50%) SQL Server
Development Applications
1 1 (12.50%) JIRA
General
1 3 (37.50%) Finance
2 1 (12.50%) Local Government
2 1 (12.50%) Telecoms
Job Titles
1 4 (50.00%) Project Manager
2 3 (37.50%) IT Project Manager
3 2 (25.00%) Service Desk Analyst
3 2 (25.00%) Analyst
3 2 (25.00%) Service Analyst
4 1 (12.50%) Senior Analyst
4 1 (12.50%) Change Manager
4 1 (12.50%) Programmer
4 1 (12.50%) Transition Manager
4 1 (12.50%) Middleware Engineer
Libraries, Frameworks & Software Standards
1 1 (12.50%) .NET
1 1 (12.50%) Web Services
1 1 (12.50%) JMS
1 1 (12.50%) Middleware
1 1 (12.50%) Java EE
Miscellaneous
1 1 (12.50%) Thin Client
1 1 (12.50%) Blackberry
1 1 (12.50%) Fat Client
1 1 (12.50%) Analytical Skills
Operating Systems
1 1 (12.50%) Windows
1 1 (12.50%) Linux
1 1 (12.50%) Red Hat Enterprise Linux
Processes & Methodologies
1 7 (87.50%) ITIL
2 5 (62.50%) Project Management
3 2 (25.00%) Problem Management
3 2 (25.00%) Change Management
4 1 (12.50%) Asset Management
4 1 (12.50%) Release Management
4 1 (12.50%) ITIL V2
4 1 (12.50%) Transition Management
4 1 (12.50%) Quality Management
4 1 (12.50%) Service Delivery
Programming Languages
1 1 (12.50%) Shell Script
1 1 (12.50%) Jython
1 1 (12.50%) Korn
1 1 (12.50%) C-shell
1 1 (12.50%) Bash Shell
Qualifications
1 1 (12.50%) Microsoft Certification
1 1 (12.50%) ITIL Certification
System Software
1 1 (12.50%) Active Directory
1 1 (12.50%) VMware Infrastructure
Vendors
1 2 (25.00%) SAP
1 2 (25.00%) Microsoft
1 2 (25.00%) LANDesk
1 2 (25.00%) ServiceNow
2 1 (12.50%) HP
2 1 (12.50%) Red Hat
2 1 (12.50%) Remedy
2 1 (12.50%) VMware
2 1 (12.50%) AppSense
2 1 (12.50%) IBM
2 1 (12.50%) Oracle
2 1 (12.50%) Business Objects