The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 187 - 190
Rank change year-on-year
- 0
Contract jobs citing Service Desk Management 3 0 4
As % of all contract IT jobs located in the City of London 0.059% - 0.070%
As % of the Processes & Methodologies category 0.075% - 0.092%
Number of daily rates quoted 2 0 1
Average daily rate
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£263 - £350
UK excluding London average daily rate £300 £308 £338
% change year-on-year
-2.59% -8.74%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.50 £16.00 £19.75
% change year-on-year
-28.12% -18.98%
Service Desk Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
3980 4626 4339
As % of all contract IT jobs located in the City of London 78.66% 77.34% 75.99%
Number of daily rates quoted 3102 3394 3315
Average daily rate £450 £450 £450
90% offered a daily rate of more than £323 £300 £313
10% offered a daily rate of more than £613 £625 £600
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 32 48 75
Average hourly rate £20.45 £23.00 £35.00
Average hourly rate % change year-on-year
-11.10% -34.28%
90% offered a hourly rate of more than £12.50 £14.25 £14.70
10% offered a hourly rate of more than £45.50 £77.50 £135.00
UK excluding London average hourly rate £25.25 £27.50 £31.00
% change year-on-year
-8.18% -11.29%

Service Desk Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in the City of London

Service Desk Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the City of London region.

Service Desk Management Daily Rate Trend in the City of London

Service Desk Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the City of London region over the 3 months to 27 January 2015.

Service Desk Management Daily Rate Histogram in the City of London

Service Desk Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the City of London region.

Service Desk Management Hourly Rate Trend in the City of London

Service Desk Management
Top 30 Related IT Skills in the City of London

For the 6 months to 27 January 2015, IT contractor jobs across the City of London region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 4 (80.00%) ITIL
2 2 (40.00%) MS Office
2 2 (40.00%) Project Management
2 2 (40.00%) Microsoft
2 2 (40.00%) MS Excel
2 2 (40.00%) Change Management
2 2 (40.00%) LANDesk
2 2 (40.00%) Problem Management
3 1 (20.00%) Quality Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Release Management
3 1 (20.00%) Fat Client
3 1 (20.00%) VMware Infrastructure
3 1 (20.00%) Red Hat Enterprise Linux
3 1 (20.00%) C-shell
3 1 (20.00%) Bash Shell
3 1 (20.00%) ITIL V2
3 1 (20.00%) Transition Management
3 1 (20.00%) ServiceNow
3 1 (20.00%) Asset Management
3 1 (20.00%) Local Government
3 1 (20.00%) MS PowerPoint
3 1 (20.00%) Korn
3 1 (20.00%) WebSphere
3 1 (20.00%) Java EE
3 1 (20.00%) JIRA
3 1 (20.00%) Telecoms
3 1 (20.00%) VMware
3 1 (20.00%) IBM HTTP Server
3 1 (20.00%) Jython

Service Desk Management
Top Related IT Skills in the City of London by Category

For the 6 months to 27 January 2015, IT contractor jobs across the City of London region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (20.00%) WebSphere
1 1 (20.00%) IBM HTTP Server
1 1 (20.00%) SharePoint
1 1 (20.00%) Documentum
1 1 (20.00%) WebSphere Application Server
1 1 (20.00%) WebLogic
1 1 (20.00%) IIS
1 1 (20.00%) Oracle HTTP Server
1 1 (20.00%) JBoss
1 1 (20.00%) Apache
1 1 (20.00%) Tomcat
Applications
1 2 (40.00%) MS Office
1 2 (40.00%) MS Excel
2 1 (20.00%) MS PowerPoint
2 1 (20.00%) MS Visio
2 1 (20.00%) MS Project
Business Applications
1 1 (20.00%) WebTrends
Communications & Networking
1 1 (20.00%) VoIP
1 1 (20.00%) DHCP
1 1 (20.00%) HTTP
1 1 (20.00%) DNS
1 1 (20.00%) SSL
1 1 (20.00%) SAN
Database & Business Intelligence
1 1 (20.00%) SQL Server
Development Applications
1 1 (20.00%) JIRA
General
1 1 (20.00%) Local Government
1 1 (20.00%) Telecoms
Job Titles
1 2 (40.00%) Service Desk Analyst
1 2 (40.00%) Analyst
1 2 (40.00%) Service Analyst
2 1 (20.00%) Programmer
2 1 (20.00%) Middleware Engineer
2 1 (20.00%) Transition Manager
2 1 (20.00%) Senior Analyst
2 1 (20.00%) Change Manager
2 1 (20.00%) Project Manager
Libraries, Frameworks & Software Standards
1 1 (20.00%) Java EE
1 1 (20.00%) JMS
1 1 (20.00%) .NET
1 1 (20.00%) Middleware
1 1 (20.00%) Web Services
Miscellaneous
1 1 (20.00%) Fat Client
1 1 (20.00%) Thin Client
1 1 (20.00%) Blackberry
Operating Systems
1 1 (20.00%) Red Hat Enterprise Linux
1 1 (20.00%) Windows
1 1 (20.00%) Linux
Processes & Methodologies
1 4 (80.00%) ITIL
2 2 (40.00%) Project Management
2 2 (40.00%) Change Management
2 2 (40.00%) Problem Management
3 1 (20.00%) Quality Management
3 1 (20.00%) Service Delivery
3 1 (20.00%) Release Management
3 1 (20.00%) ITIL V2
3 1 (20.00%) Transition Management
3 1 (20.00%) Asset Management
Programming Languages
1 1 (20.00%) C-shell
1 1 (20.00%) Bash Shell
1 1 (20.00%) Korn
1 1 (20.00%) Jython
1 1 (20.00%) Shell Script
Qualifications
1 1 (20.00%) Microsoft Certification
1 1 (20.00%) ITIL Certification
System Software
1 1 (20.00%) VMware Infrastructure
1 1 (20.00%) Active Directory
Vendors
1 2 (40.00%) Microsoft
1 2 (40.00%) LANDesk
2 1 (20.00%) ServiceNow
2 1 (20.00%) VMware
2 1 (20.00%) AppSense
2 1 (20.00%) IBM
2 1 (20.00%) Oracle
2 1 (20.00%) Business Objects
2 1 (20.00%) HP
2 1 (20.00%) Red Hat