The table below looks at the statistics for the Technical Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 27 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jan 2015
Same period 2014 Same period 2013
Technical Support
Rank 182 202 165
Rank change year-on-year
+20 -37
Contract jobs requiring a Technical Support 8 6 29
As % of all contract IT jobs located in the City of London 0.16% 0.10% 0.51%
As % of the Job Titles category 0.17% 0.11% 0.55%
Number of daily rates quoted 5 4 18
Average daily rate
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£543 £313 £290
Average daily rate % change year-on-year
+73.60% +7.75%
90% offered a daily rate of more than £295 £200 £153
10% offered a daily rate of more than £585 £425 £354
UK excluding London average daily rate £295 £215 £220
% change year-on-year
+37.20% -2.27%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £13.25
UK excluding London average hourly rate £13.25 £12.88 £17.50
% change year-on-year
+2.91% -26.42%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
4715 5603 5314
As % of all contract IT jobs located in the City of London 93.18% 93.68% 93.06%
Number of daily rates quoted 3602 4074 3974
Average daily rate £450 £450 £440
Average daily rate % change year-on-year
- +2.27%
90% offered a daily rate of more than £277 £280 £280
10% offered a daily rate of more than £610 £625 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 82 89 133
Average hourly rate £17.75 £20.00 £19.00
Average hourly rate % change year-on-year
-11.25% +5.26%
90% offered a hourly rate of more than £11.59 £12.95 £13.00
10% offered a hourly rate of more than £23.75 £30.83 £50.00
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the City of London region.

Technical Support Daily Rate Trend in the City of London

Technical Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 27 January 2015.

Technical Support Daily Rate Histogram in the City of London

Technical Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the City of London region.

Technical Support Hourly Rate Trend in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 27 January 2015, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 10 (47.62%) Finance
2 9 (42.86%) Linux
3 8 (38.10%) UNIX
3 8 (38.10%) Windows
3 8 (38.10%) TCP/IP
4 7 (33.33%) MS Office
4 7 (33.33%) ITIL
4 7 (33.33%) Degree
5 6 (28.57%) Computer Science
5 6 (28.57%) Windows 7
5 6 (28.57%) Service Management
5 6 (28.57%) Solaris
6 5 (23.81%) Microsoft
6 5 (23.81%) FIX Protocol
6 5 (23.81%) Front Office
7 4 (19.05%) Windows Server 2008
7 4 (19.05%) Active Directory
8 3 (14.29%) Fidessa
8 3 (14.29%) MS Exchange
8 3 (14.29%) SQL
8 3 (14.29%) Oracle
8 3 (14.29%) Cisco
8 3 (14.29%) Banking
9 2 (9.52%) IP Telephony
9 2 (9.52%) Derivative
9 2 (9.52%) Video Conferencing
9 2 (9.52%) Risk Management
9 2 (9.52%) Investment Banking
9 2 (9.52%) SharePoint 2010
9 2 (9.52%) Exchange Server 2010

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 27 January 2015, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) MS Exchange
2 2 (9.52%) SharePoint 2010
2 2 (9.52%) Exchange Server 2010
2 2 (9.52%) SharePoint
3 1 (4.76%) Blackberry Enterprise Server
Applications
1 7 (33.33%) MS Office
2 1 (4.76%) MS Excel
2 1 (4.76%) MS PowerPoint
Business Applications
1 1 (4.76%) Summit
Communications & Networking
1 8 (38.10%) TCP/IP
2 2 (9.52%) IP Telephony
2 2 (9.52%) Intranet
2 2 (9.52%) 3G
2 2 (9.52%) VPN
3 1 (4.76%) DNS
3 1 (4.76%) LAN
3 1 (4.76%) WAN
3 1 (4.76%) Firewall
3 1 (4.76%) Wireless
3 1 (4.76%) Multicast
Database & Business Intelligence
1 1 (4.76%) Data Warehouse
1 1 (4.76%) PowerMart
Development Applications
1 1 (4.76%) Visual Studio
1 1 (4.76%) Oracle APEX
General
1 10 (47.62%) Finance
2 5 (23.81%) Front Office
3 3 (14.29%) Banking
4 2 (9.52%) Investment Banking
4 2 (9.52%) Financial Institution
5 1 (4.76%) Law
5 1 (4.76%) Marketing
5 1 (4.76%) Japanese Language
Libraries, Frameworks & Software Standards
1 5 (23.81%) FIX Protocol
2 1 (4.76%) Rendezvous
Miscellaneous
1 6 (28.57%) Computer Science
2 2 (9.52%) Derivative
2 2 (9.52%) Video Conferencing
2 2 (9.52%) Blackberry
3 1 (4.76%) Foreign Exchange (FX)
3 1 (4.76%) PMI
3 1 (4.76%) Equities
3 1 (4.76%) Analytical Skills
3 1 (4.76%) iPad
3 1 (4.76%) SWIFT
3 1 (4.76%) iPhone
Operating Systems
1 9 (42.86%) Linux
2 8 (38.10%) UNIX
2 8 (38.10%) Windows
3 6 (28.57%) Windows 7
3 6 (28.57%) Solaris
4 4 (19.05%) Windows Server 2008
5 2 (9.52%) Windows Server 2003
6 1 (4.76%) Windows XP
6 1 (4.76%) Android
Processes & Methodologies
1 7 (33.33%) ITIL
2 6 (28.57%) Service Management
3 2 (9.52%) Risk Management
3 2 (9.52%) Project Management
3 2 (9.52%) PRINCE2
4 1 (4.76%) Change Management
4 1 (4.76%) Stakeholder Management
4 1 (4.76%) PRINCE
4 1 (4.76%) Asset Management
4 1 (4.76%) Test Management
4 1 (4.76%) Test Scripting
4 1 (4.76%) Investment Management
Programming Languages
1 3 (14.29%) SQL
2 1 (4.76%) Java
2 1 (4.76%) Perl
2 1 (4.76%) PHP
Qualifications
1 7 (33.33%) Degree
2 1 (4.76%) Microsoft Certification
2 1 (4.76%) PRINCE2 Certification
2 1 (4.76%) PMI Certification
2 1 (4.76%) MCSE
2 1 (4.76%) MCSA
2 1 (4.76%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 1 (4.76%) SLA
1 1 (4.76%) COBIT
System Software
1 4 (19.05%) Active Directory
Systems Management
1 2 (9.52%) Control-M
2 1 (4.76%) SCCM
Vendors
1 5 (23.81%) Microsoft
2 3 (14.29%) Fidessa
2 3 (14.29%) Oracle
2 3 (14.29%) Cisco
3 2 (9.52%) Sage
3 2 (9.52%) Siemens
4 1 (4.76%) Informatica
4 1 (4.76%) Remedy
4 1 (4.76%) TIBCO
4 1 (4.76%) Reuters
4 1 (4.76%) Bloomberg
4 1 (4.76%) MKS
4 1 (4.76%) Polycom
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