City of London Technical Support Contracts

The table below looks at the demand for the Technical Support role in IT contracts within the City of London region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Technical Support in their job title over the 3 months to 21 November 2008 with a comparison to the same period last year.

Technical Support
Location Aberdeen Basingstoke Bedford Bedfordshire Berkshire Birmingham Bournemouth Bradford Bristol Buckinghamshire Burton-upon-Trent Buxton Cambridge Cambridgeshire Chelmsford Cheltenham Cheshire Chesterfield City of London Dartford Derby Derbyshire Devon Dewsbury Docklands, London Dorset Dover Durham East Anglia East Midlands East of England Edinburgh England Esher Essex Feltham Glasgow Gloucestershire Godalming Hammersmith Hampshire Hertfordshire Huddersfield Huntingdon Ipswich Kegworth Kent Leatherhead Leeds Leicestershire Lincoln Lincolnshire Liverpool London Loughborough M4 Corridor Maidenhead Manchester Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newcastle Upon Tyne Norfolk North East North Lanarkshire North West North Yorkshire Northallerton Northampton Northamptonshire Norwich Nottingham Nottinghamshire Oxfordshire Portsmouth Reading Runcorn Scotland Shropshire Slough Solihull South East South West Southampton Staffordshire Stoke-on-Trent Suffolk Surrey Sussex Swindon Teddington Telford Tiverton Tyne and Wear UK Watford West Midlands West Yorkshire Weybridge Wiltshire Woking Worcestershire Yorkshire	3 months to 21 Nov 2008	Same period last year
Rank	137	148
Rank change on same period last year	+11
Matching contract IT job ads	41	39
As % of all UK contract IT job ads sampled	0.065 %	0.042 %
As % of the category below	0.711 %	0.665 %
Daily rates quoted	17	15
Average minimum daily rate	£321	£405
Average daily rate	£360	£419
% change on same period last year	-14.18 %
Average maximum daily rate	£399	£434
UK excluding London average daily rate	£246	£258
% change on same period last year	-4.53 %
Hourly rates quoted	4	8
Average minimum hourly rate	£16.25	£23.50
Average hourly rate	£17.13	£25.69
% change on same period last year	-33.33 %
Average maximum hourly rate	£18.00	£27.88
UK excluding London average hourly rate	£15.48	£18.50
% change on same period last year	-16.34 %
Job Titles City of London
Matching contract IT job ads	5770	5867
As % of all UK contract IT job ads sampled	9.088 %	6.287 %
Daily rates quoted	3026	2493
Average minimum daily rate	£400	£451
Average daily rate	£433	£477
% change on same period last year	-9.07 %
Average maximum daily rate	£467	£503
UK excluding London average daily rate	£353	£351
% change on same period last year	+0.72 %
Hourly rates quoted	267	232
Average minimum hourly rate	£22.85	£22.62
Average hourly rate	£24.72	£23.87
% change on same period last year	+3.56 %
Average maximum hourly rate	£26.60	£25.13
UK excluding London average hourly rate	£23.37	£24.42
% change on same period last year	-4.31 %
Technical Support London

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Technical Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Technical Support across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the City of London region.

Technical Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 21 November 2008.

Technical Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the City of London region.

Technical Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 21 November 2008.

Technical Support
Top 30 Related IT Skills

For the 6 months to 21 November 2008, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 29 (33.72 %) SQL 2 24 (27.91 %) UNIX 3 23 (26.74 %) Windows 4 21 (24.42 %) Oracle 5 20 (23.26 %) Finance 6 19 (22.09 %) Banking 7 18 (20.93 %) Microsoft 8 13 (15.12 %) SQL Server 9 12 (13.95 %) Health 9 12 (13.95 %) Asset Management 10 11 (12.79 %) Investment Banking 10 11 (12.79 %) QA 10 11 (12.79 %) XML 11 10 (11.63 %) Solaris 11 10 (11.63 %) Linux

11 10 (11.63 %) Active Directory 11 10 (11.63 %) Calypso 12 9 (10.47 %) MS Exchange 12 9 (10.47 %) Windows Server 2003 13 8 (9.302 %) .NET 14 7 (8.140 %) PL/SQL 14 7 (8.140 %) SharePoint 14 7 (8.140 %) TOAD 14 7 (8.140 %) IBM 15 6 (6.977 %) Exchange Server 2003 15 6 (6.977 %) User Acceptance Testing 15 6 (6.977 %) Firewall 15 6 (6.977 %) Internet 15 6 (6.977 %) Reuters 15 6 (6.977 %) Microsoft Certification

Technical Support
Top Related IT Skills by Category

For the 6 months to 21 November 2008, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Development 1 11 (12.79 %) XML 2 8 (9.302 %) .NET 3 3 (3.488 %) FIX Protocol 4 1 (1.163 %) HTML 4 1 (1.163 %) XSL 4 1 (1.163 %) WebSphere	Application Platforms 1 9 (10.47 %) MS Exchange 2 7 (8.140 %) SharePoint 3 6 (6.977 %) Exchange Server 2003 4 5 (5.814 %) IIS 4 5 (5.814 %) Exchange Server 2000 5 3 (3.488 %) Lotus Notes 5 3 (3.488 %) Lotus Domino 5 3 (3.488 %) CMS 5 3 (3.488 %) Exchange Server 5.5 6 1 (1.163 %) Apache 6 1 (1.163 %) Tomcat 6 1 (1.163 %) TeamSite 6 1 (1.163 %) LiveLink 6 1 (1.163 %) SharePoint Server 2007 6 1 (1.163 %) WPS
Applications 1 6 (6.977 %) MS Office 1 6 (6.977 %) MS Excel 2 1 (1.163 %) MS Project 2 1 (1.163 %) Spreadsheet	Business Applications 1 4 (4.651 %) RMDS 2 2 (2.326 %) Loan IQ
Communications & Networking 1 6 (6.977 %) Firewall 1 6 (6.977 %) Internet 2 4 (4.651 %) Intranet 3 2 (2.326 %) OSPF 3 2 (2.326 %) BGP 3 2 (2.326 %) FTP 3 2 (2.326 %) TCP/IP 4 1 (1.163 %) DNS 4 1 (1.163 %) SNMP 4 1 (1.163 %) LAN 4 1 (1.163 %) SAN 4 1 (1.163 %) IP Telephony	Database & Business Intelligence 1 13 (15.12 %) SQL Server 2 7 (8.140 %) TOAD 3 2 (2.326 %) RDBMS 4 1 (1.163 %) MySQL 4 1 (1.163 %) Oracle Reports 4 1 (1.163 %) DTS 4 1 (1.163 %) BusinessObjects 4 1 (1.163 %) Data Mart
Development Applications 1 3 (3.488 %) TestDirector	General 1 20 (23.26 %) Finance 2 19 (22.09 %) Banking 3 12 (13.95 %) Health 4 11 (12.79 %) Investment Banking 5 5 (5.814 %) Front Office 6 4 (4.651 %) Retail 6 4 (4.651 %) Education 6 4 (4.651 %) Law 7 3 (3.488 %) Insurance 8 2 (2.326 %) Online Banking 8 2 (2.326 %) Financial Institution 9 1 (1.163 %) Electric 9 1 (1.163 %) Legal 9 1 (1.163 %) Advertising
Miscellaneous 1 4 (4.651 %) Foreign Exchange (FX) 1 4 (4.651 %) EPoS 1 4 (4.651 %) EMV 1 4 (4.651 %) EFT 2 3 (3.488 %) Management Information System 2 3 (3.488 %) Social Network 2 3 (3.488 %) Italian Language 3 2 (2.326 %) PDA 3 2 (2.326 %) iSeries 3 2 (2.326 %) AS400 4 1 (1.163 %) Handset 4 1 (1.163 %) Computer Science	Operating Systems 1 24 (27.91 %) UNIX 2 23 (26.74 %) Windows 3 10 (11.63 %) Solaris 3 10 (11.63 %) Linux 4 9 (10.47 %) Windows Server 2003 5 6 (6.977 %) Windows 2000 6 4 (4.651 %) Windows XP 7 3 (3.488 %) Windows Vista 8 1 (1.163 %) Windows NT 8 1 (1.163 %) NetWare
Processes & Methodologies 1 12 (13.95 %) Asset Management 2 6 (6.977 %) User Acceptance Testing 3 5 (5.814 %) Release Management 4 4 (4.651 %) Document Management 5 3 (3.488 %) CRM 5 3 (3.488 %) ITIL 5 3 (3.488 %) Service Management 5 3 (3.488 %) Process Management 5 3 (3.488 %) Service Delivery 5 3 (3.488 %) Content Management 6 2 (2.326 %) Electronic Trading 6 2 (2.326 %) Risk Assessment 6 2 (2.326 %) Validation 6 2 (2.326 %) Workflow 6 2 (2.326 %) Project Management 6 2 (2.326 %) E-Commerce 7 1 (1.163 %) PRINCE2 7 1 (1.163 %) OOP 7 1 (1.163 %) SOA 7 1 (1.163 %) Regression Testing	Programming Languages 1 29 (33.72 %) SQL 2 7 (8.140 %) PL/SQL 3 5 (5.814 %) Java 4 4 (4.651 %) Perl 5 3 (3.488 %) Shell Script 6 2 (2.326 %) C# 7 1 (1.163 %) PHP 7 1 (1.163 %) VB 7 1 (1.163 %) Python
Qualifications 1 6 (6.977 %) Microsoft Certification 1 6 (6.977 %) MCSE 2 3 (3.488 %) MCSA 3 2 (2.326 %) Degree 4 1 (1.163 %) Cisco Certification 4 1 (1.163 %) PRINCE2 Certification 4 1 (1.163 %) MOS	Quality Assurance & Compliance 1 11 (12.79 %) QA 2 2 (2.326 %) SLA
System Software 1 10 (11.63 %) Active Directory 2 4 (4.651 %) VMware Infrastructure 2 4 (4.651 %) Terminal Server 3 3 (3.488 %) NetBackup	Systems Management 1 4 (4.651 %) MAILsweeper 1 4 (4.651 %) Systems Management Server (SMS) 2 2 (2.326 %) ARCserve 2 2 (2.326 %) OpenView 3 1 (1.163 %) BMC PATROL 3 1 (1.163 %) WSUS
Vendors 1 21 (24.42 %) Oracle 2 18 (20.93 %) Microsoft 3 10 (11.63 %) Calypso 4 7 (8.140 %) IBM 5 6 (6.977 %) Reuters 6 5 (5.814 %) Citrix 6 5 (5.814 %) Cisco 6 5 (5.814 %) VMware 7 4 (4.651 %) Blue Coat 7 4 (4.651 %) Bloomberg 8 3 (3.488 %) Murex 8 3 (3.488 %) VERITAS 8 3 (3.488 %) Lotus 8 3 (3.488 %) Hummingbird 8 3 (3.488 %) LatentZero 9 2 (2.326 %) CA 9 2 (2.326 %) Remedy 9 2 (2.326 %) HP 9 2 (2.326 %) Compaq 9 2 (2.326 %) Sun