The first table below looks at the demand for the Technical Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Technical Support
Rank 178 202 180
Rank change year-on-year
+24 -22
Contract jobs requiring a Technical Support 17 17 39
As % of all contract IT jobs located in the City of London 0.29% 0.24% 0.50%
As % of the Job Titles category 0.32% 0.26% 0.54%
Number of daily rates quoted 12 6 24
Average daily rate
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£253 £324 £293
Average daily rate % change year-on-year
-22.00% +10.58%
90% offered a daily rate of more than £180 £208 £164
10% offered a daily rate of more than £423 £413 £450
UK excluding London average daily rate £225 £275 £225
% change year-on-year
-18.18% +22.22%
Number of hourly rates quoted 1 2 3
Average hourly rate £11.50 £25.29 £18.50
Average hourly rate % change year-on-year
-54.52% +36.70%
UK excluding London average hourly rate £19.73 £14.75 £14.09
% change year-on-year
+33.77% +4.72%
Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5358 6583 7230
As % of all contract IT jobs located in the City of London 92.01% 92.63% 92.31%
Number of daily rates quoted 3905 4838 5269
Average daily rate £450 £450 £450
90% offered a daily rate of more than £255 £280 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 89 171 168
Average hourly rate £17.00 £20.00 £20.00
Average hourly rate % change year-on-year
-15.00% -
90% offered a hourly rate of more than £12.00 £12.72 £12.50
10% offered a hourly rate of more than £32.19 £49.60 £41.25
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Technical Support
London

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the City of London region.

Technical Support Daily Rate Trend in the City of London

Technical Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 29 July 2014.

Technical Support Daily Rate Histogram in the City of London

Technical Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the City of London region.

Technical Support Hourly Rate Trend in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 29 July 2014, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 18 (60.00%) Windows
2 16 (53.33%) Finance
3 13 (43.33%) Active Directory
4 9 (30.00%) Microsoft
4 9 (30.00%) UNIX
4 9 (30.00%) Linux
4 9 (30.00%) MS Office
5 8 (26.67%) SQL
5 8 (26.67%) SQL Server
5 8 (26.67%) Windows Server 2008
6 7 (23.33%) Oracle
6 7 (23.33%) MS Excel
6 7 (23.33%) SharePoint
7 6 (20.00%) Citrix
7 6 (20.00%) ITIL
7 6 (20.00%) Perl
7 6 (20.00%) Lync
8 5 (16.67%) Windows 7
8 5 (16.67%) Java
8 5 (16.67%) JavaScript
8 5 (16.67%) MS Exchange
8 5 (16.67%) Degree
9 4 (13.33%) Firewall
9 4 (13.33%) Python
9 4 (13.33%) HTTP
10 3 (10.00%) TCP/IP
10 3 (10.00%) SLA
10 3 (10.00%) HTML
10 3 (10.00%) Legal
10 3 (10.00%) Blackberry

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 29 July 2014, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (23.33%) SharePoint
2 6 (20.00%) Lync
3 5 (16.67%) MS Exchange
4 3 (10.00%) Exchange Server 2010
5 2 (6.67%) ColdFusion
5 2 (6.67%) IIS
5 2 (6.67%) Tomcat
5 2 (6.67%) WebSphere
6 1 (3.33%) SharePoint 2010
6 1 (3.33%) Exchange Server 2003
Applications
1 9 (30.00%) MS Office
2 7 (23.33%) MS Excel
3 2 (6.67%) Spreadsheet
4 1 (3.33%) MS Project
Business Applications
1 2 (6.67%) Oracle EBS
1 2 (6.67%) Oracle Applications
1 2 (6.67%) Oracle EBS R12
1 2 (6.67%) Oracle Procure-to-Pay
2 1 (3.33%) ReMetrica
Communications & Networking
1 4 (13.33%) HTTP
1 4 (13.33%) Firewall
2 3 (10.00%) Internet
2 3 (10.00%) TCP/IP
3 2 (6.67%) VPN
3 2 (6.67%) DNS
3 2 (6.67%) SSL
3 2 (6.67%) LDAP
3 2 (6.67%) WAN
3 2 (6.67%) FTP
3 2 (6.67%) X.509
3 2 (6.67%) SSH
4 1 (3.33%) IP Telephony
4 1 (3.33%) 3G
4 1 (3.33%) DHCP
4 1 (3.33%) LAN
4 1 (3.33%) Intranet
Database & Business Intelligence
1 8 (26.67%) SQL Server
2 2 (6.67%) SQLPlus
2 2 (6.67%) MySQL
General
1 16 (53.33%) Finance
2 3 (10.00%) Legal
3 2 (6.67%) Banking
4 1 (3.33%) Investment Banking
4 1 (3.33%) French Language
4 1 (3.33%) Spanish Language
4 1 (3.33%) Financial Institution
4 1 (3.33%) Back Office
Libraries, Frameworks & Software Standards
1 3 (10.00%) HTML
2 2 (6.67%) .NET
2 2 (6.67%) FIXML
2 2 (6.67%) JSON
2 2 (6.67%) CSS
2 2 (6.67%) SOAP
2 2 (6.67%) Web Services
2 2 (6.67%) XML
2 2 (6.67%) REST
3 1 (3.33%) Middleware
3 1 (3.33%) Oracle Fusion
3 1 (3.33%) J2EE
Miscellaneous
1 3 (10.00%) Blackberry
2 2 (6.67%) Clustering
2 2 (6.67%) Cryptography
2 2 (6.67%) SWIFT
3 1 (3.33%) Equities
3 1 (3.33%) Management Information System
3 1 (3.33%) Fixed Income
3 1 (3.33%) Foreign Exchange (FX)
3 1 (3.33%) NHS
Operating Systems
1 18 (60.00%) Windows
2 9 (30.00%) Linux
2 9 (30.00%) UNIX
3 8 (26.67%) Windows Server 2008
4 5 (16.67%) Windows 7
5 2 (6.67%) Red Hat Enterprise Linux
6 1 (3.33%) AIX
6 1 (3.33%) HPUX
6 1 (3.33%) Windows 2000
6 1 (3.33%) Windows XP
6 1 (3.33%) Windows Server 2003
6 1 (3.33%) Ubuntu
Processes & Methodologies
1 6 (20.00%) ITIL
2 3 (10.00%) Capacity Management
3 2 (6.67%) Performance Tuning
3 2 (6.67%) Procure-to-pay
3 2 (6.67%) E-Commerce
3 2 (6.67%) SOA
3 2 (6.67%) B2B
3 2 (6.67%) Change Management
3 2 (6.67%) Identity Management
3 2 (6.67%) Migration
3 2 (6.67%) Load Balancing
3 2 (6.67%) Time Management
3 2 (6.67%) Capacity Planning
4 1 (3.33%) Root Cause Analysis
4 1 (3.33%) Scrum
4 1 (3.33%) Business Continuity
4 1 (3.33%) Knowledge Management
4 1 (3.33%) Incident Management
4 1 (3.33%) Risk Management
4 1 (3.33%) ITSM
Programming Languages
1 8 (26.67%) SQL
2 6 (20.00%) Perl
3 5 (16.67%) Java
3 5 (16.67%) JavaScript
4 4 (13.33%) Python
5 2 (6.67%) PHP
5 2 (6.67%) PL/SQL
5 2 (6.67%) Ruby
5 2 (6.67%) PowerShell
5 2 (6.67%) ActionScript 2.0
5 2 (6.67%) C
5 2 (6.67%) C#
5 2 (6.67%) C++
5 2 (6.67%) T-SQL
5 2 (6.67%) VB.NET
5 2 (6.67%) ActionScript
6 1 (3.33%) VBA
6 1 (3.33%) Korn
6 1 (3.33%) Shell Script
Qualifications
1 5 (16.67%) Degree
2 2 (6.67%) MCP
2 2 (6.67%) MCSE
2 2 (6.67%) Microsoft Certification
3 1 (3.33%) MCITP
3 1 (3.33%) MCSA
Quality Assurance & Compliance
1 3 (10.00%) SLA
System Software
1 13 (43.33%) Active Directory
2 3 (10.00%) VMware Infrastructure
2 3 (10.00%) XenApp
3 2 (6.67%) XenDesktop
4 1 (3.33%) vSphere
4 1 (3.33%) vCloud
4 1 (3.33%) VMware Server
Systems Management
1 2 (6.67%) CA SiteMinder
2 1 (3.33%) SCCM
Vendors
1 9 (30.00%) Microsoft
2 7 (23.33%) Oracle
3 6 (20.00%) Citrix
4 3 (10.00%) VMware
5 2 (6.67%) Axway
5 2 (6.67%) Tumbleweed
5 2 (6.67%) Cisco
5 2 (6.67%) Radianz
5 2 (6.67%) HP
5 2 (6.67%) Dell
5 2 (6.67%) Reuters
5 2 (6.67%) Bloomberg
6 1 (3.33%) Remedy
6 1 (3.33%) EMC
6 1 (3.33%) Siemens
6 1 (3.33%) Red Hat
6 1 (3.33%) Apple
6 1 (3.33%) Sage
6 1 (3.33%) Sybase
6 1 (3.33%) Sun
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