The table below looks at the statistics for the Technical Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 3 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Sep 2015
Same period 2014 Same period 2013
Technical Support
Rank 185 191 209
Rank change year-on-year
+6 +18
Contract jobs requiring a Technical Support 9 15 19
As % of all contract IT jobs located in the City of London 0.17% 0.26% 0.26%
As % of the Job Titles category 0.18% 0.28% 0.28%
Number of daily rates quoted 8 10 8
Average daily rate
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£369 £223 £303
Average daily rate % change year-on-year
+65.73% -26.44%
90% offered a daily rate of more than £293 £177 £215
10% offered a daily rate of more than £458 £326 £423
UK excluding London average daily rate £283 £230 £250
% change year-on-year
+22.82% -8.00%
Number of hourly rates quoted 0 1 3
Average hourly rate - £11.50 £18.00
Average hourly rate % change year-on-year
- -36.11%
UK excluding London average hourly rate £16.50 £17.07 £16.25
% change year-on-year
-3.33% +5.04%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
4894 5420 6771
As % of all contract IT jobs located in the City of London 92.99% 92.15% 92.63%
Number of daily rates quoted 3855 3933 4940
Average daily rate £450 £450 £450
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 71 90 147
Average hourly rate £14.50 £17.50 £19.50
Average hourly rate % change year-on-year
-17.14% -10.25%
90% offered a hourly rate of more than £10.84 £13.03 £13.10
10% offered a hourly rate of more than £24.45 £35.00 £35.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the City of London region.

Technical Support Daily Rate Trend in the City of London

Technical Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 3 September 2015.

Technical Support Daily Rate Histogram in the City of London

Technical Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the City of London region.

Technical Support Hourly Rate Trend in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 3 September 2015, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 13 (56.52%) Windows
2 10 (43.48%) Active Directory
2 10 (43.48%) Finance
3 8 (34.78%) VMware
3 8 (34.78%) Windows 7
3 8 (34.78%) SQL
3 8 (34.78%) Microsoft
4 6 (26.09%) Citrix
4 6 (26.09%) ITIL
5 4 (17.39%) C#
5 4 (17.39%) .NET
5 4 (17.39%) MS Exchange
5 4 (17.39%) SCCM
5 4 (17.39%) Security Cleared
5 4 (17.39%) Android
6 3 (13.04%) Windows Server 2008
6 3 (13.04%) PowerShell
6 3 (13.04%) SC Cleared
6 3 (13.04%) Analytical Skills
6 3 (13.04%) AppSense
6 3 (13.04%) Stakeholder Management
6 3 (13.04%) Banking
6 3 (13.04%) DNS
6 3 (13.04%) Management Information System
7 2 (8.70%) Blackberry
7 2 (8.70%) Blackberry Enterprise Server
7 2 (8.70%) ISA Server
7 2 (8.70%) DMZ
7 2 (8.70%) Firewall
7 2 (8.70%) Service Delivery

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 3 September 2015, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (17.39%) MS Exchange
2 2 (8.70%) Blackberry Enterprise Server
2 2 (8.70%) IIS
2 2 (8.70%) SharePoint
2 2 (8.70%) Exchange Server 2010
3 1 (4.35%) WebSphere Application Server
3 1 (4.35%) Apache
3 1 (4.35%) Tomcat
3 1 (4.35%) Oracle Workflow
3 1 (4.35%) WebSphere
3 1 (4.35%) WorkSite
Applications
1 2 (8.70%) MS Office
Business Applications
1 1 (4.35%) Oracle Applications
1 1 (4.35%) Oracle General Ledger
1 1 (4.35%) Oracle EBS R12
1 1 (4.35%) Bloomberg TOMS
1 1 (4.35%) Oracle Payables
1 1 (4.35%) Oracle Receivables
Communications & Networking
1 3 (13.04%) DNS
2 2 (8.70%) DMZ
2 2 (8.70%) LDAP
2 2 (8.70%) LAN
2 2 (8.70%) WAN
2 2 (8.70%) DHCP
2 2 (8.70%) Firewall
3 1 (4.35%) Wi-Fi
3 1 (4.35%) HTTP
3 1 (4.35%) Kerberos
3 1 (4.35%) TCP/IP
3 1 (4.35%) VoIP
3 1 (4.35%) Internet
Database & Business Intelligence
1 1 (4.35%) SQL Server
Development Applications
1 1 (4.35%) Introscope
1 1 (4.35%) Bugzilla
1 1 (4.35%) JIRA
1 1 (4.35%) Trac
General
1 10 (43.48%) Finance
2 3 (13.04%) Banking
3 2 (8.70%) Investment Banking
4 1 (4.35%) Polish Language
4 1 (4.35%) Law
4 1 (4.35%) Legal
4 1 (4.35%) Back Office
Libraries, Frameworks & Software Standards
1 4 (17.39%) .NET
2 2 (8.70%) ASP.NET
3 1 (4.35%) XML
3 1 (4.35%) SAML
3 1 (4.35%) Java EE
3 1 (4.35%) JSON
3 1 (4.35%) 802.1X
3 1 (4.35%) HTML
Miscellaneous
1 3 (13.04%) Management Information System
1 3 (13.04%) Analytical Skills
2 2 (8.70%) Data Centre
2 2 (8.70%) Hedge funds
2 2 (8.70%) Blackberry
2 2 (8.70%) Clustering
2 2 (8.70%) Credit Risk
2 2 (8.70%) Market Risk
3 1 (4.35%) Video Conferencing
3 1 (4.35%) PKI
3 1 (4.35%) Social Network
3 1 (4.35%) Client/Server
3 1 (4.35%) Fixed Income
Operating Systems
1 13 (56.52%) Windows
2 8 (34.78%) Windows 7
3 4 (17.39%) Android
4 3 (13.04%) Windows Server 2008
5 2 (8.70%) Apple iOS
5 2 (8.70%) Windows Server 2012
6 1 (4.35%) Solaris
6 1 (4.35%) Linux
6 1 (4.35%) Windows Server 2003
6 1 (4.35%) UNIX
Processes & Methodologies
1 6 (26.09%) ITIL
2 3 (13.04%) Stakeholder Management
3 2 (8.70%) Data Management
3 2 (8.70%) Service Delivery
3 2 (8.70%) ITIL V3
3 2 (8.70%) Change Control
3 2 (8.70%) Capacity Management
3 2 (8.70%) Performance Tuning
3 2 (8.70%) Technical Analysis
3 2 (8.70%) Mentoring
4 1 (4.35%) Security Patching
4 1 (4.35%) Infrastructure Management
4 1 (4.35%) Vulnerability Management
4 1 (4.35%) Change Management
4 1 (4.35%) E-business
4 1 (4.35%) Identity Management
4 1 (4.35%) Workflow
4 1 (4.35%) Load Balancing
4 1 (4.35%) Configuration Management
Programming Languages
1 8 (34.78%) SQL
2 4 (17.39%) C#
3 3 (13.04%) PowerShell
4 2 (8.70%) Java
4 2 (8.70%) VBScript
5 1 (4.35%) Python
5 1 (4.35%) Shell Script
5 1 (4.35%) JavaScript
Qualifications
1 4 (17.39%) Security Cleared
2 3 (13.04%) SC Cleared
3 1 (4.35%) DV Cleared
3 1 (4.35%) MCSE
3 1 (4.35%) Microsoft Certification
3 1 (4.35%) MCITP
Quality Assurance & Compliance
1 2 (8.70%) SLA
System Software
1 10 (43.48%) Active Directory
2 2 (8.70%) BitLocker
2 2 (8.70%) ISA Server
3 1 (4.35%) VMware Infrastructure
3 1 (4.35%) Hyper-V
3 1 (4.35%) XenApp
3 1 (4.35%) Terminal Services
Systems Management
1 4 (17.39%) SCCM
2 1 (4.35%) CA Wily
Vendors
1 8 (34.78%) Microsoft
1 8 (34.78%) VMware
2 6 (26.09%) Citrix
3 3 (13.04%) AppSense
4 2 (8.70%) Oracle
4 2 (8.70%) Cisco
4 2 (8.70%) Bomgar
5 1 (4.35%) Sybase
5 1 (4.35%) HP
5 1 (4.35%) Dell
5 1 (4.35%) ION Trading
5 1 (4.35%) Bloomberg