The table below looks at the statistics for the Technical Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 180 203 184
Rank change year-on-year
+23 -19
Contract jobs requiring a Technical Support 19 24 36
As % of all contract IT jobs located in the City of London 0.32% 0.33% 0.46%
As % of the Job Titles category 0.35% 0.36% 0.50%
Number of daily rates quoted 10 11 17
Average daily rate
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£253 £310 £338
Average daily rate % change year-on-year
-18.54% -8.14%
90% offered a daily rate of more than £190 £195 £251
10% offered a daily rate of more than £343 £475 £480
UK excluding London average daily rate £225 £250 £250
% change year-on-year
-10.00% -
Number of hourly rates quoted 3 5 3
Average hourly rate £20.00 £11.50 £17.25
Average hourly rate % change year-on-year
+73.91% -33.33%
90% offered a hourly rate of more than £13.20 £11.50 £12.25
10% offered a hourly rate of more than £20.80 £19.60 £23.45
UK excluding London average hourly rate £16.75 £14.00 £12.50
% change year-on-year
+19.64% +12.00%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5446 6651 7202
As % of all contract IT jobs located in the City of London 92.51% 92.38% 92.80%
Number of daily rates quoted 3991 4847 5151
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 101 137 180
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £12.50 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £28.78 £43.57
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the City of London region.

Technical Support Daily Rate Trend in the City of London

Technical Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 19 September 2014.

Technical Support Daily Rate Histogram in the City of London

Technical Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the City of London region.

Technical Support Hourly Rate Trend in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 15 (48.39%) Windows
2 14 (45.16%) Finance
3 11 (35.48%) MS Office
3 11 (35.48%) Active Directory
4 9 (29.03%) UNIX
4 9 (29.03%) Oracle
5 8 (25.81%) SQL
5 8 (25.81%) Linux
6 7 (22.58%) Windows 7
7 6 (19.35%) ITIL
7 6 (19.35%) Java
8 5 (16.13%) Perl
8 5 (16.13%) MS Excel
8 5 (16.13%) Microsoft
8 5 (16.13%) MS Exchange
8 5 (16.13%) Firewall
8 5 (16.13%) Windows Server 2008
9 4 (12.90%) Degree
9 4 (12.90%) Python
9 4 (12.90%) HTTP
9 4 (12.90%) Citrix
9 4 (12.90%) JavaScript
10 3 (9.68%) PHP
10 3 (9.68%) SQL Server
10 3 (9.68%) SharePoint
10 3 (9.68%) Internet
10 3 (9.68%) TCP/IP
10 3 (9.68%) SLA
10 3 (9.68%) Legal
10 3 (9.68%) VMware

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (16.13%) MS Exchange
2 3 (9.68%) SharePoint
3 2 (6.45%) Lync
3 2 (6.45%) Exchange Server 2010
3 2 (6.45%) WebSphere
3 2 (6.45%) Tomcat
3 2 (6.45%) ColdFusion
3 2 (6.45%) IIS
4 1 (3.23%) Exchange Server 2003
4 1 (3.23%) SharePoint 2010
Applications
1 11 (35.48%) MS Office
2 5 (16.13%) MS Excel
3 2 (6.45%) Spreadsheet
4 1 (3.23%) MS Project
4 1 (3.23%) MS PowerPoint
Business Applications
1 2 (6.45%) Oracle Procure-to-Pay
1 2 (6.45%) Oracle EBS R12
1 2 (6.45%) Oracle Applications
1 2 (6.45%) Oracle EBS
2 1 (3.23%) ReMetrica
Communications & Networking
1 5 (16.13%) Firewall
2 4 (12.90%) HTTP
3 3 (9.68%) Internet
3 3 (9.68%) TCP/IP
4 2 (6.45%) SSH
4 2 (6.45%) X.509
4 2 (6.45%) SSL
4 2 (6.45%) VPN
4 2 (6.45%) LDAP
4 2 (6.45%) FTP
5 1 (3.23%) Intranet
5 1 (3.23%) LAN
5 1 (3.23%) WAN
5 1 (3.23%) DHCP
5 1 (3.23%) DNS
5 1 (3.23%) 3G
5 1 (3.23%) IP Telephony
5 1 (3.23%) Multicast
Database & Business Intelligence
1 3 (9.68%) SQL Server
2 2 (6.45%) SQLPlus
2 2 (6.45%) MySQL
Development Applications
1 1 (3.23%) Oracle APEX
General
1 14 (45.16%) Finance
2 3 (9.68%) Legal
3 2 (6.45%) Banking
3 2 (6.45%) Investment Banking
4 1 (3.23%) Back Office
4 1 (3.23%) Financial Institution
4 1 (3.23%) Law
4 1 (3.23%) French Language
4 1 (3.23%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (6.45%) REST
1 2 (6.45%) JSON
1 2 (6.45%) FIXML
1 2 (6.45%) CSS
1 2 (6.45%) SOAP
1 2 (6.45%) Web Services
1 2 (6.45%) XML
1 2 (6.45%) .NET
1 2 (6.45%) HTML
2 1 (3.23%) J2EE
2 1 (3.23%) Rendezvous
2 1 (3.23%) Middleware
2 1 (3.23%) Oracle Fusion
Miscellaneous
1 2 (6.45%) Analytical Skills
1 2 (6.45%) SWIFT
1 2 (6.45%) Clustering
1 2 (6.45%) Cryptography
1 2 (6.45%) Blackberry
1 2 (6.45%) Foreign Exchange (FX)
2 1 (3.23%) PMI
2 1 (3.23%) NHS
2 1 (3.23%) Management Information System
2 1 (3.23%) Derivative
2 1 (3.23%) Equities
2 1 (3.23%) Fixed Income
2 1 (3.23%) Video Conferencing
Operating Systems
1 15 (48.39%) Windows
2 9 (29.03%) UNIX
3 8 (25.81%) Linux
4 7 (22.58%) Windows 7
5 5 (16.13%) Windows Server 2008
6 2 (6.45%) Red Hat Enterprise Linux
6 2 (6.45%) Windows XP
7 1 (3.23%) Windows 2000
7 1 (3.23%) Windows Server 2003
Processes & Methodologies
1 6 (19.35%) ITIL
2 3 (9.68%) Capacity Management
3 2 (6.45%) Procure-to-pay
3 2 (6.45%) Performance Tuning
3 2 (6.45%) Time Management
3 2 (6.45%) Load Balancing
3 2 (6.45%) Migration
3 2 (6.45%) Change Management
3 2 (6.45%) Identity Management
3 2 (6.45%) Project Management
3 2 (6.45%) B2B
3 2 (6.45%) SOA
3 2 (6.45%) E-Commerce
4 1 (3.23%) PRINCE2
4 1 (3.23%) PRINCE
4 1 (3.23%) Configuration Management
4 1 (3.23%) Risk Management
4 1 (3.23%) ITSM
4 1 (3.23%) Service Management
4 1 (3.23%) Knowledge Management
Programming Languages
1 8 (25.81%) SQL
2 6 (19.35%) Java
3 5 (16.13%) Perl
4 4 (12.90%) Python
4 4 (12.90%) JavaScript
5 3 (9.68%) PHP
6 2 (6.45%) ActionScript 2.0
6 2 (6.45%) Ruby
6 2 (6.45%) T-SQL
6 2 (6.45%) VB.NET
6 2 (6.45%) ActionScript
6 2 (6.45%) PL/SQL
6 2 (6.45%) C
6 2 (6.45%) C#
6 2 (6.45%) C++
7 1 (3.23%) Shell Script
7 1 (3.23%) Korn
7 1 (3.23%) PowerShell
Qualifications
1 4 (12.90%) Degree
2 1 (3.23%) MCP
2 1 (3.23%) MCSE
2 1 (3.23%) MCSA
2 1 (3.23%) Microsoft Certification
2 1 (3.23%) PRINCE2 Certification
2 1 (3.23%) PMI Certification
2 1 (3.23%) MCITP
2 1 (3.23%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (9.68%) SLA
2 1 (3.23%) COBIT
System Software
1 11 (35.48%) Active Directory
2 3 (9.68%) VMware Infrastructure
3 2 (6.45%) XenApp
3 2 (6.45%) XenDesktop
4 1 (3.23%) vSphere
4 1 (3.23%) VMware Server
4 1 (3.23%) vCloud
Systems Management
1 2 (6.45%) CA SiteMinder
2 1 (3.23%) Control-M
2 1 (3.23%) SCCM
Vendors
1 9 (29.03%) Oracle
2 5 (16.13%) Microsoft
3 4 (12.90%) Citrix
4 3 (9.68%) VMware
5 2 (6.45%) Axway
5 2 (6.45%) Tumbleweed
5 2 (6.45%) Radianz
5 2 (6.45%) Cisco
5 2 (6.45%) HP
5 2 (6.45%) Dell
6 1 (3.23%) Sybase
6 1 (3.23%) EMC
6 1 (3.23%) Siemens
6 1 (3.23%) Sage
6 1 (3.23%) Remedy
6 1 (3.23%) TIBCO
6 1 (3.23%) Reuters
6 1 (3.23%) Bloomberg
City, London
Eligo Recruitment Ltd
Rate: £130 - £180 per hour + Full Benefits Package
Posted: 2 days ago