The table below looks at the statistics for the Technical Support role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Technical Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Technical Support
Rank 189 204 184
Rank change year-on-year
+15 -20
Contract jobs requiring a Technical Support 16 18 36
As % of all contract IT jobs located in the City of London 0.27% 0.25% 0.46%
As % of the Job Titles category 0.29% 0.26% 0.50%
Number of daily rates quoted 11 8 17
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£230 £303 £338
Average daily rate % change year-on-year
-23.96% -10.37%
90% offered a daily rate of more than £180 £215 £251
10% offered a daily rate of more than £325 £423 £480
UK excluding London average daily rate £230 £250 £228
% change year-on-year
-8.00% +9.89%
Number of hourly rates quoted 1 2 4
Average hourly rate £11.50 £17.00 £20.50
Average hourly rate % change year-on-year
-32.35% -17.07%
UK excluding London average hourly rate £17.29 £16.25 £13.42
% change year-on-year
+6.36% +21.08%
Technical Support
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5450 6798 7238
As % of all contract IT jobs located in the City of London 92.15% 92.59% 92.53%
Number of daily rates quoted 3939 4959 5244
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £288
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 93 149 171
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £13.13 £13.50 £11.50
10% offered a hourly rate of more than £35.00 £35.00 £42.50
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Technical Support
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Technical Support in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Technical Support Jobs Demand Trend in the City of London

Technical Support
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Technical Support across the City of London region.

Technical Support Daily Rate Trend in the City of London

Technical Support
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Technical Support across the City of London region over the 3 months to 1 September 2014.

Technical Support Daily Rate Histogram in the City of London

Technical Support
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Technical Support across the City of London region.

Technical Support Hourly Rate Trend in the City of London

Technical Support
Top 30 Related IT Skills in the City of London

For the 6 months to 1 September 2014, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title.

1 15 (53.57%) Finance
2 14 (50.00%) Windows
3 12 (42.86%) Active Directory
4 8 (28.57%) MS Office
4 8 (28.57%) UNIX
4 8 (28.57%) SQL
4 8 (28.57%) Oracle
5 7 (25.00%) Linux
5 7 (25.00%) Microsoft
6 6 (21.43%) MS Excel
6 6 (21.43%) SQL Server
6 6 (21.43%) Windows Server 2008
7 5 (17.86%) Windows 7
7 5 (17.86%) Java
7 5 (17.86%) Perl
7 5 (17.86%) SharePoint
7 5 (17.86%) Citrix
7 5 (17.86%) MS Exchange
7 5 (17.86%) Degree
7 5 (17.86%) Firewall
8 4 (14.29%) Python
8 4 (14.29%) HTTP
8 4 (14.29%) ITIL
8 4 (14.29%) JavaScript
8 4 (14.29%) Lync
9 3 (10.71%) Exchange Server 2010
9 3 (10.71%) Capacity Management
9 3 (10.71%) XenApp
9 3 (10.71%) VMware Infrastructure
9 3 (10.71%) SLA

Technical Support
Top Related IT Skills in the City of London by Category

For the 6 months to 1 September 2014, IT contractor jobs across the City of London region that cited Technical Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Technical Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (17.86%) SharePoint
1 5 (17.86%) MS Exchange
2 4 (14.29%) Lync
3 3 (10.71%) Exchange Server 2010
4 2 (7.14%) ColdFusion
4 2 (7.14%) IIS
4 2 (7.14%) Tomcat
4 2 (7.14%) WebSphere
5 1 (3.57%) SharePoint 2010
5 1 (3.57%) Exchange Server 2003
Applications
1 8 (28.57%) MS Office
2 6 (21.43%) MS Excel
3 2 (7.14%) Spreadsheet
4 1 (3.57%) MS Project
Business Applications
1 2 (7.14%) Oracle EBS
1 2 (7.14%) Oracle Applications
1 2 (7.14%) Oracle EBS R12
1 2 (7.14%) Oracle Procure-to-Pay
2 1 (3.57%) ReMetrica
Communications & Networking
1 5 (17.86%) Firewall
2 4 (14.29%) HTTP
3 3 (10.71%) Internet
4 2 (7.14%) FTP
4 2 (7.14%) X.509
4 2 (7.14%) SSH
4 2 (7.14%) TCP/IP
4 2 (7.14%) VPN
4 2 (7.14%) LDAP
4 2 (7.14%) SSL
5 1 (3.57%) Intranet
5 1 (3.57%) WAN
5 1 (3.57%) DHCP
5 1 (3.57%) DNS
5 1 (3.57%) Multicast
5 1 (3.57%) IP Telephony
5 1 (3.57%) 3G
Database & Business Intelligence
1 6 (21.43%) SQL Server
2 2 (7.14%) SQLPlus
2 2 (7.14%) MySQL
General
1 15 (53.57%) Finance
2 3 (10.71%) Legal
3 1 (3.57%) Banking
3 1 (3.57%) Investment Banking
3 1 (3.57%) French Language
3 1 (3.57%) Spanish Language
3 1 (3.57%) Financial Institution
3 1 (3.57%) Back Office
Libraries, Frameworks & Software Standards
1 2 (7.14%) CSS
1 2 (7.14%) SOAP
1 2 (7.14%) Web Services
1 2 (7.14%) XML
1 2 (7.14%) HTML
1 2 (7.14%) .NET
1 2 (7.14%) FIXML
1 2 (7.14%) JSON
1 2 (7.14%) REST
2 1 (3.57%) Oracle Fusion
2 1 (3.57%) J2EE
2 1 (3.57%) Rendezvous
2 1 (3.57%) Middleware
Miscellaneous
1 3 (10.71%) Blackberry
2 2 (7.14%) Foreign Exchange (FX)
2 2 (7.14%) Clustering
2 2 (7.14%) Cryptography
2 2 (7.14%) SWIFT
3 1 (3.57%) Derivative
3 1 (3.57%) Equities
3 1 (3.57%) NHS
3 1 (3.57%) Management Information System
3 1 (3.57%) Fixed Income
Operating Systems
1 14 (50.00%) Windows
2 8 (28.57%) UNIX
3 7 (25.00%) Linux
4 6 (21.43%) Windows Server 2008
5 5 (17.86%) Windows 7
6 2 (7.14%) Red Hat Enterprise Linux
7 1 (3.57%) Windows 2000
7 1 (3.57%) Windows XP
7 1 (3.57%) Windows Server 2003
Processes & Methodologies
1 4 (14.29%) ITIL
2 3 (10.71%) Capacity Management
3 2 (7.14%) Performance Tuning
3 2 (7.14%) Procure-to-pay
3 2 (7.14%) E-Commerce
3 2 (7.14%) SOA
3 2 (7.14%) B2B
3 2 (7.14%) Migration
3 2 (7.14%) Identity Management
3 2 (7.14%) Load Balancing
3 2 (7.14%) Time Management
4 1 (3.57%) Capacity Planning
4 1 (3.57%) Risk Management
4 1 (3.57%) Stakeholder Management
4 1 (3.57%) Scrum
4 1 (3.57%) Business Continuity
4 1 (3.57%) Knowledge Management
4 1 (3.57%) Configuration Management
4 1 (3.57%) Project Management
4 1 (3.57%) Change Management
Programming Languages
1 8 (28.57%) SQL
2 5 (17.86%) Java
2 5 (17.86%) Perl
3 4 (14.29%) Python
3 4 (14.29%) JavaScript
4 2 (7.14%) C
4 2 (7.14%) C#
4 2 (7.14%) C++
4 2 (7.14%) T-SQL
4 2 (7.14%) VB.NET
4 2 (7.14%) ActionScript
4 2 (7.14%) PHP
4 2 (7.14%) PL/SQL
4 2 (7.14%) Ruby
4 2 (7.14%) PowerShell
4 2 (7.14%) ActionScript 2.0
5 1 (3.57%) Korn
5 1 (3.57%) Shell Script
Qualifications
1 5 (17.86%) Degree
2 1 (3.57%) MCP
2 1 (3.57%) MCSE
2 1 (3.57%) MCSA
2 1 (3.57%) Microsoft Certification
2 1 (3.57%) MCITP
Quality Assurance & Compliance
1 3 (10.71%) SLA
System Software
1 12 (42.86%) Active Directory
2 3 (10.71%) VMware Infrastructure
2 3 (10.71%) XenApp
3 2 (7.14%) XenDesktop
4 1 (3.57%) vSphere
4 1 (3.57%) vCloud
4 1 (3.57%) VMware Server
Systems Management
1 2 (7.14%) CA SiteMinder
2 1 (3.57%) SCCM
2 1 (3.57%) Control-M
Vendors
1 8 (28.57%) Oracle
2 7 (25.00%) Microsoft
3 5 (17.86%) Citrix
4 3 (10.71%) VMware
5 2 (7.14%) Axway
5 2 (7.14%) Tumbleweed
5 2 (7.14%) Cisco
5 2 (7.14%) Remedy
5 2 (7.14%) Radianz
5 2 (7.14%) HP
5 2 (7.14%) Dell
6 1 (3.57%) EMC
6 1 (3.57%) Siemens
6 1 (3.57%) Apple
6 1 (3.57%) Sage
6 1 (3.57%) TIBCO
6 1 (3.57%) Reuters
6 1 (3.57%) Bloomberg
6 1 (3.57%) Sybase