The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Crawley region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Second Line Support
Rank 9 27 -
Rank change year-on-year
+18 -
Contract jobs requiring a 2nd Line Support 12 1 0
As % of all contract IT jobs located in Crawley 11.76% 0.57% -
As % of the Job Titles category 12.00% 0.58% -
Number of daily rates quoted 5 1 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£120 £200 -
Average daily rate % change year-on-year
-40.00% -
UK excluding London average daily rate £165 £140 £163
% change year-on-year
+17.85% -13.84%
Number of hourly rates quoted 3 0 0
Average hourly rate £13.50 - -
UK excluding London average hourly rate £14.00 £15.00 £14.50
% change year-on-year
-6.66% +3.44%
2nd Line Support
West Sussex

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Crawley region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Crawley
Contract IT job ads with a match in the
Job Titles category
100 173 243
As % of all contract IT jobs located in Crawley 98.04% 98.86% 96.43%
Number of daily rates quoted 61 112 181
Average daily rate £313 £350 £350
Average daily rate % change year-on-year
-10.71% -
90% offered a daily rate of more than £120 £299 £275
10% offered a daily rate of more than £477 £448 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 18 13 6
Average hourly rate £14.00 £21.50 £35.00
Average hourly rate % change year-on-year
-34.88% -38.57%
90% offered a hourly rate of more than £11.00 £13.50 £13.50
10% offered a hourly rate of more than £16.50 £50.00 £36.30
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

2nd Line Support
Jobs Demand Trend in Crawley

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Crawley region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Crawley

2nd Line Support
Daily Rate Trend in Crawley

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Crawley region.

2nd Line Support Daily Rate Trend in Crawley

2nd Line Support
Hourly Rate Trend in Crawley

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Crawley region.

2nd Line Support Hourly Rate Trend in Crawley

2nd Line Support
Top 30 Related IT Skills in Crawley

For the 6 months to 2 September 2014, IT contractor jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 12 (85.71%) Windows
2 10 (71.43%) MS Office
3 8 (57.14%) Windows 7
4 7 (50.00%) Active Directory
5 6 (42.86%) MS Excel
6 5 (35.71%) Microsoft
6 5 (35.71%) Windows Server 2008
6 5 (35.71%) Mac OS X
7 4 (28.57%) Windows Server 2003
7 4 (28.57%) Internet
7 4 (28.57%) C
7 4 (28.57%) MCP
7 4 (28.57%) Linux
7 4 (28.57%) Blackberry
7 4 (28.57%) Firewall
7 4 (28.57%) Mac OS
8 3 (21.43%) ITIL
9 2 (14.29%) IBM Notes
9 2 (14.29%) Lotus Domino
9 2 (14.29%) Windows XP
9 2 (14.29%) MS Exchange
9 2 (14.29%) MS PowerPoint
9 2 (14.29%) Dell
9 2 (14.29%) Lotus
9 2 (14.29%) Service Management
9 2 (14.29%) Windows Phone
10 1 (7.14%) Symantec Enterprise Vault
10 1 (7.14%) ITIL V3
10 1 (7.14%) Office 365
10 1 (7.14%) QA

2nd Line Support
Top Related IT Skills in Crawley by Category

For the 6 months to 2 September 2014, IT contractor jobs across the Crawley region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (14.29%) IBM Notes
1 2 (14.29%) Lotus Domino
1 2 (14.29%) MS Exchange
Applications
1 10 (71.43%) MS Office
2 6 (42.86%) MS Excel
3 2 (14.29%) MS PowerPoint
Cloud Services
1 1 (7.14%) Office 365
Communications & Networking
1 4 (28.57%) Internet
1 4 (28.57%) Firewall
2 1 (7.14%) LAN
2 1 (7.14%) VPN
Miscellaneous
1 4 (28.57%) Blackberry
2 1 (7.14%) CMDB
Operating Systems
1 12 (85.71%) Windows
2 8 (57.14%) Windows 7
3 5 (35.71%) Windows Server 2008
3 5 (35.71%) Mac OS X
4 4 (28.57%) Windows Server 2003
4 4 (28.57%) Linux
4 4 (28.57%) Mac OS
5 2 (14.29%) Windows Phone
5 2 (14.29%) Windows XP
Processes & Methodologies
1 3 (21.43%) ITIL
2 2 (14.29%) Service Management
3 1 (7.14%) Knowledge Management
3 1 (7.14%) Release Management
3 1 (7.14%) ITIL V3
Programming Languages
1 4 (28.57%) C
Qualifications
1 4 (28.57%) MCP
Quality Assurance & Compliance
1 1 (7.14%) QA
System Software
1 7 (50.00%) Active Directory
Systems Management
1 1 (7.14%) Symantec Enterprise Vault
Vendors
1 5 (35.71%) Microsoft
2 2 (14.29%) Dell
2 2 (14.29%) Lotus
3 1 (7.14%) Symantec
3 1 (7.14%) Remedy