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This section looks at the demand for Service Management skills within the Docklands, London region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 25 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 25 Jul 2008Same period last year
Rank5664
Rank change on same period last yearUp+8
Matching contract IT job ads1434
As % of all UK contract IT job ads sampled0.019 %0.034 %
As % of the category below2.414 %3.872 %
Daily rates quoted813
Average minimum daily rate£449£427
Average daily rate£452£435
% change on same period last year+3.97 %
Average maximum daily rate£455£442
UK excluding London average daily rate£370£366
% change on same period last year+0.91 %
Hourly rates quoted00
Average minimum hourly rate--
Average hourly rate--
% change on same period last year-
Average maximum hourly rate--
UK excluding London average hourly rate£24.13£26.89
% change on same period last year-10.29 %
Docklands, London IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
Docklands, London
Matching contract IT job ads580878
As % of all UK contract IT job ads sampled0.773 %0.888 %
Daily rates quoted342426
Average minimum daily rate£431£429
Average daily rate£454£458
% change on same period last year-0.74 %
Average maximum daily rate£477£486
UK excluding London average daily rate£380£376
% change on same period last year+1.21 %
Hourly rates quoted47
Average minimum hourly rate£30.20£20.08
Average hourly rate£32.50£20.54
% change on same period last year+58.21 %
Average maximum hourly rate£34.80£21.00
UK excluding London average hourly rate£29.33£30.16
% change on same period last year-2.72 %
Service Management LondonService Management
London

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Docklands, London region as a proportion of the total demand within the Processes & Methodologies category.

Docklands, London Service Management Demand Trend

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Docklands, London region.

Docklands, London Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Docklands, London region over the 3 months to 25 July 2008.

Docklands, London Service Management Daily Rate Histogram

Service Management
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the Docklands, London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

114 (60.87 %)ITIL
28 (34.78 %)Finance
37 (30.43 %)HP
46 (26.09 %)UNIX
46 (26.09 %)Microsoft
46 (26.09 %)Banking
55 (21.74 %)Change Management
64 (17.39 %)ITSM
64 (17.39 %)ServiceCenter
64 (17.39 %)Oracle
64 (17.39 %)Configuration Management
73 (13.04 %)MOM
73 (13.04 %)SAN
73 (13.04 %)VSS/SourceSafe
73 (13.04 %)Active Directory
73 (13.04 %)Cisco
73 (13.04 %)Problem Management
73 (13.04 %)Release Management
73 (13.04 %)Statistics
73 (13.04 %)Legal
73 (13.04 %)SQL
82 (8.696 %)Service Delivery
82 (8.696 %)Altiris
82 (8.696 %)MCSE
82 (8.696 %)MS Excel
82 (8.696 %)Windows XP
82 (8.696 %)PRINCE2
82 (8.696 %)Windows
82 (8.696 %)Microsoft Certification
82 (8.696 %)Symantec

Service Management
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the Docklands, London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Docklands, London IT Contractor Job Market, ApplicationsApplications
12 (8.696 %)MS Excel
Docklands, London IT Contractor Job Market, Communications & NetworkingCommunications & Networking
13 (13.04 %)SAN
21 (4.348 %)Internet
Docklands, London IT Contractor Job Market, Development ApplicationsDevelopment Applications
13 (13.04 %)VSS/SourceSafe
Docklands, London IT Contractor Job Market, GeneralGeneral
18 (34.78 %)Finance
26 (26.09 %)Banking
33 (13.04 %)Legal
41 (4.348 %)Investment Banking
41 (4.348 %)Online Banking
41 (4.348 %)Government
Docklands, London IT Contractor Job Market, Job TitlesJob Titles
15 (21.74 %)Analyst
24 (17.39 %)Developer
24 (17.39 %)Service Manager
33 (13.04 %)Release Analyst
33 (13.04 %)Senior Developer
42 (8.696 %)Business Analyst
42 (8.696 %)Infrastructure Specialist
51 (4.348 %)Applications Manager
51 (4.348 %)Senior Service Manager
51 (4.348 %)Desktop Support
51 (4.348 %)Coordinator
51 (4.348 %)Architect
51 (4.348 %)Project Manager
51 (4.348 %)Support Engineer
51 (4.348 %)3rd Line Support
51 (4.348 %)Infrastructure Engineer
51 (4.348 %)Senior Manager
51 (4.348 %)Desktop Support Engineer
51 (4.348 %)Desktop Engineer
51 (4.348 %)Infrastructure Architect
Docklands, London IT Contractor Job Market, MiscellaneousMiscellaneous
13 (13.04 %)Statistics
Docklands, London IT Contractor Job Market, Operating SystemsOperating Systems
16 (26.09 %)UNIX
22 (8.696 %)Windows
22 (8.696 %)Windows XP
Docklands, London IT Contractor Job Market, Processes & MethodologiesProcesses & Methodologies
114 (60.87 %)ITIL
25 (21.74 %)Change Management
34 (17.39 %)ITSM
34 (17.39 %)Configuration Management
43 (13.04 %)Problem Management
43 (13.04 %)Release Management
52 (8.696 %)Service Delivery
52 (8.696 %)PRINCE2
61 (4.348 %)UML
61 (4.348 %)OOA/OOD
61 (4.348 %)RUP
61 (4.348 %)Risk Management
61 (4.348 %)Stakeholder Management
61 (4.348 %)Data Management
61 (4.348 %)Supplier Management
61 (4.348 %)Knowledge Management
61 (4.348 %)User Acceptance Testing
61 (4.348 %)Project Management
61 (4.348 %)CMMI
Docklands, London IT Contractor Job Market, Programming LanguagesProgramming Languages
13 (13.04 %)SQL
Docklands, London IT Contractor Job Market, QualificationsQualifications
12 (8.696 %)MCSE
12 (8.696 %)Microsoft Certification
21 (4.348 %)PRINCE2 Certification
21 (4.348 %)ITIL Certification
21 (4.348 %)PRINCE2 Practitioner
Docklands, London IT Contractor Job Market, Quality Assurance & ComplianceQuality Assurance & Compliance
11 (4.348 %)SLA
Docklands, London IT Contractor Job Market, System SoftwareSystem Software
13 (13.04 %)Active Directory
21 (4.348 %)Tivoli Workload Scheduler
Docklands, London IT Contractor Job Market, Systems ManagementSystems Management
14 (17.39 %)ServiceCenter
23 (13.04 %)MOM
31 (4.348 %)Tivoli
31 (4.348 %)Tivoli Monitoring
31 (4.348 %)Tivoli Storage Manager
Docklands, London IT Contractor Job Market, VendorsVendors
17 (30.43 %)HP
26 (26.09 %)Microsoft
34 (17.39 %)Oracle
43 (13.04 %)Cisco
52 (8.696 %)Symantec
52 (8.696 %)Altiris
61 (4.348 %)Remedy
61 (4.348 %)IBM
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