Docklands, London Service Management Contracts

This section looks at the demand for Service Management skills within the Docklands, London region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited Service Management over the 3 months to 25 July 2008 with a comparison to the same period last year.

Service Management
Location Aberdeen Basingstoke Bath Bedfordshire Belfast Berkshire Bicester Birmingham Bournemouth Bracknell Bradford Brighton Bristol Buckinghamshire Camberley Cambridgeshire Canary Wharf Cardiff Cheltenham Cheshire Chester City of London Conwy Corsham County Antrim Coventry Crawley Croydon Cumbria Denbighshire Devon Docklands, London Dorking Dorset Durham East Kilbride East Midlands East of England East Sussex East Yorkshire Edinburgh England Essex Farnborough Gatwick Glasgow Gloucestershire Hammersmith Hampshire Harrogate Hemel Hempstead Herefordshire Hertfordshire Highlands Hull Inverness Kent Kingston Upon Thames Lancashire Leeds Leicester Leicestershire Liverpool London M4 Corridor Maidenhead Manchester Merseyside Middlesex Midlands Milton Keynes Motherwell Newbury Newcastle Newcastle Upon Tyne Norfolk North East North Lanarkshire North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Paisley Peterborough Poole Prescot Reading Reigate Renfrewshire Rhyl Rotherham Salisbury Scotland Sheffield Shropshire Slough Somerset South East South Lanarkshire South Wales South West South Yorkshire Southampton Stevenage Surrey Swansea Swindon Taunton Telford Tyne and Wear UK Uxbridge Wales Warrington Warwickshire West Midlands West Sussex West Wales West Yorkshire Westminster Wilmslow Wiltshire Windsor Yorkshire	3 months to 25 Jul 2008	Same period last year
Rank	56	64
Rank change on same period last year	+8
Matching contract IT job ads	14	34
As % of all UK contract IT job ads sampled	0.019 %	0.034 %
As % of the category below	2.414 %	3.872 %
Daily rates quoted	8	13
Average minimum daily rate	£449	£427
Average daily rate	£452	£435
% change on same period last year	+3.97 %
Average maximum daily rate	£455	£442
UK excluding London average daily rate	£370	£366
% change on same period last year	+0.91 %
Hourly rates quoted	0	0
Average minimum hourly rate	-	-
Average hourly rate	-	-
% change on same period last year	-
Average maximum hourly rate	-	-
UK excluding London average hourly rate	£24.13	£26.89
% change on same period last year	-10.29 %
Processes & Methodologies Docklands, London
Matching contract IT job ads	580	878
As % of all UK contract IT job ads sampled	0.773 %	0.888 %
Daily rates quoted	342	426
Average minimum daily rate	£431	£429
Average daily rate	£454	£458
% change on same period last year	-0.74 %
Average maximum daily rate	£477	£486
UK excluding London average daily rate	£380	£376
% change on same period last year	+1.21 %
Hourly rates quoted	4	7
Average minimum hourly rate	£30.20	£20.08
Average hourly rate	£32.50	£20.54
% change on same period last year	+58.21 %
Average maximum hourly rate	£34.80	£21.00
UK excluding London average hourly rate	£29.33	£30.16
% change on same period last year	-2.72 %
Service Management London

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the Docklands, London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Docklands, London region.

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Docklands, London region over the 3 months to 25 July 2008.

Service Management
Top 30 Related IT Skills

For the 6 months to 25 July 2008, IT contractor jobs across the Docklands, London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 14 (60.87 %) ITIL 2 8 (34.78 %) Finance 3 7 (30.43 %) HP 4 6 (26.09 %) UNIX 4 6 (26.09 %) Microsoft 4 6 (26.09 %) Banking 5 5 (21.74 %) Change Management 6 4 (17.39 %) ITSM 6 4 (17.39 %) ServiceCenter 6 4 (17.39 %) Oracle 6 4 (17.39 %) Configuration Management 7 3 (13.04 %) MOM 7 3 (13.04 %) SAN 7 3 (13.04 %) VSS/SourceSafe 7 3 (13.04 %) Active Directory

7 3 (13.04 %) Cisco 7 3 (13.04 %) Problem Management 7 3 (13.04 %) Release Management 7 3 (13.04 %) Statistics 7 3 (13.04 %) Legal 7 3 (13.04 %) SQL 8 2 (8.696 %) Service Delivery 8 2 (8.696 %) Altiris 8 2 (8.696 %) MCSE 8 2 (8.696 %) MS Excel 8 2 (8.696 %) Windows XP 8 2 (8.696 %) PRINCE2 8 2 (8.696 %) Windows 8 2 (8.696 %) Microsoft Certification 8 2 (8.696 %) Symantec

Service Management
Top Related IT Skills by Category

For the 6 months to 25 July 2008, IT contractor jobs across the Docklands, London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications 1 2 (8.696 %) MS Excel	Communications & Networking 1 3 (13.04 %) SAN 2 1 (4.348 %) Internet
Development Applications 1 3 (13.04 %) VSS/SourceSafe	General 1 8 (34.78 %) Finance 2 6 (26.09 %) Banking 3 3 (13.04 %) Legal 4 1 (4.348 %) Investment Banking 4 1 (4.348 %) Online Banking 4 1 (4.348 %) Government
Job Titles 1 5 (21.74 %) Analyst 2 4 (17.39 %) Developer 2 4 (17.39 %) Service Manager 3 3 (13.04 %) Release Analyst 3 3 (13.04 %) Senior Developer 4 2 (8.696 %) Business Analyst 4 2 (8.696 %) Infrastructure Specialist 5 1 (4.348 %) Applications Manager 5 1 (4.348 %) Senior Service Manager 5 1 (4.348 %) Desktop Support 5 1 (4.348 %) Coordinator 5 1 (4.348 %) Architect 5 1 (4.348 %) Project Manager 5 1 (4.348 %) Support Engineer 5 1 (4.348 %) 3rd Line Support 5 1 (4.348 %) Infrastructure Engineer 5 1 (4.348 %) Senior Manager 5 1 (4.348 %) Desktop Support Engineer 5 1 (4.348 %) Desktop Engineer 5 1 (4.348 %) Infrastructure Architect	Miscellaneous 1 3 (13.04 %) Statistics
Operating Systems 1 6 (26.09 %) UNIX 2 2 (8.696 %) Windows 2 2 (8.696 %) Windows XP	Processes & Methodologies 1 14 (60.87 %) ITIL 2 5 (21.74 %) Change Management 3 4 (17.39 %) ITSM 3 4 (17.39 %) Configuration Management 4 3 (13.04 %) Problem Management 4 3 (13.04 %) Release Management 5 2 (8.696 %) Service Delivery 5 2 (8.696 %) PRINCE2 6 1 (4.348 %) UML 6 1 (4.348 %) OOA/OOD 6 1 (4.348 %) RUP 6 1 (4.348 %) Risk Management 6 1 (4.348 %) Stakeholder Management 6 1 (4.348 %) Data Management 6 1 (4.348 %) Supplier Management 6 1 (4.348 %) Knowledge Management 6 1 (4.348 %) User Acceptance Testing 6 1 (4.348 %) Project Management 6 1 (4.348 %) CMMI
Programming Languages 1 3 (13.04 %) SQL	Qualifications 1 2 (8.696 %) MCSE 1 2 (8.696 %) Microsoft Certification 2 1 (4.348 %) PRINCE2 Certification 2 1 (4.348 %) ITIL Certification 2 1 (4.348 %) PRINCE2 Practitioner
Quality Assurance & Compliance 1 1 (4.348 %) SLA	System Software 1 3 (13.04 %) Active Directory 2 1 (4.348 %) Tivoli Workload Scheduler
Systems Management 1 4 (17.39 %) ServiceCenter 2 3 (13.04 %) MOM 3 1 (4.348 %) Tivoli 3 1 (4.348 %) Tivoli Monitoring 3 1 (4.348 %) Tivoli Storage Manager	Vendors 1 7 (30.43 %) HP 2 6 (26.09 %) Microsoft 3 4 (17.39 %) Oracle 4 3 (13.04 %) Cisco 5 2 (8.696 %) Symantec 5 2 (8.696 %) Altiris 6 1 (4.348 %) Remedy 6 1 (4.348 %) IBM