The first table below looks at the demand for Service Management skills in IT contracts advertised for the Docklands, London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Docklands, London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Service Management
Rank 25 30 52
Rank change year-on-year
+5 +22
Contract jobs citing Service Management 6 2 8
As % of all contract IT jobs located in Docklands, London 3.488% 0.926% 1.361%
As % of the Processes & Methodologies category 4.651% 1.183% 1.860%
Number of daily rates quoted 5 1 2
Average daily rate £400 £220 £475
Average daily rate % change year-on-year
+81.81% -53.68%
90% offered a daily rate of more than £351 £220 £415
10% offered a daily rate of more than £780 £220 £535
UK excluding London average daily rate £370 £326 £350
% change year-on-year
+13.40% -6.78%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £16.33 £16.50 £16.25
% change year-on-year
-1.06% +1.53%
All Processes & Methodologies
Docklands, London
Contract IT job ads with a match in the
Processes & Methodologies category
129 169 430
As % of all contract IT jobs located in Docklands, London 75.00% 78.24% 73.13%
Number of daily rates quoted 96 109 197
Average daily rate £450 £500 £525
Average daily rate % change year-on-year
-10.00% -4.76%
90% offered a daily rate of more than £275 £360 £350
10% offered a daily rate of more than £600 £625 £650
UK excluding London average daily rate £365 £365 £375
% change year-on-year
- -2.66%
Number of hourly rates quoted 0 4 4
Average hourly rate - £26.00 £23.00
Average hourly rate % change year-on-year
- +13.04%
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Service Management
London

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Docklands, London region as a proportion of the total demand within the Processes & Methodologies category.

Docklands, London Service Management Jobs Demand Trend

Service Management
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Docklands, London region.

Docklands, London Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Docklands, London region over the 3 months to 22 May 2013.

Docklands, London Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Docklands, London region.

Docklands, London Service Management Hourly Rate Trend

Service Management
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the Docklands, London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 3 (37.50%) SQL
1 3 (37.50%) ITIL
2 2 (25.00%) Finance
2 2 (25.00%) Legal
2 2 (25.00%) Oracle
2 2 (25.00%) Project Management
2 2 (25.00%) XML
2 2 (25.00%) Release Management
3 1 (12.50%) Data Protection
3 1 (12.50%) Requirements Engineering
3 1 (12.50%) Lync
3 1 (12.50%) Unified Communications
3 1 (12.50%) Continuous Improvement
3 1 (12.50%) Aveksa
3 1 (12.50%) Symantec Enterprise Vault
3 1 (12.50%) Service Delivery
3 1 (12.50%) Change Management
3 1 (12.50%) Front Office
3 1 (12.50%) Back Office
3 1 (12.50%) Oracle Collaboration Suite
3 1 (12.50%) MS Office
3 1 (12.50%) Stakeholder Management
3 1 (12.50%) XML Messaging
3 1 (12.50%) Banking
3 1 (12.50%) Freedom of Information
3 1 (12.50%) Business Analysis
3 1 (12.50%) Supplier Management
3 1 (12.50%) MS PowerPoint
3 1 (12.50%) Derivative
3 1 (12.50%) Data Protection Act

Service Management
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the Docklands, London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 2 (25.00%) XML
2 1 (12.50%) XML Messaging
Application Platforms
1 1 (12.50%) Lync
1 1 (12.50%) Oracle Collaboration Suite
Applications
1 1 (12.50%) MS Office
1 1 (12.50%) MS PowerPoint
1 1 (12.50%) MS Excel
1 1 (12.50%) MS Visio
Communications & Networking
1 1 (12.50%) Unified Communications
Database & Business Intelligence
1 1 (12.50%) Oracle 11g
1 1 (12.50%) Data Warehouse
1 1 (12.50%) Oracle 10g
General
1 2 (25.00%) Finance
1 2 (25.00%) Legal
2 1 (12.50%) Front Office
2 1 (12.50%) Back Office
2 1 (12.50%) Banking
Job Titles
1 4 (50.00%) Analyst
2 2 (25.00%) Business Analyst
3 1 (12.50%) Business Intelligence Manager
3 1 (12.50%) Service Transition Analyst
3 1 (12.50%) IT Infrastructure Manager
3 1 (12.50%) Systems Analyst
3 1 (12.50%) Support Analyst
3 1 (12.50%) Applications Support
3 1 (12.50%) Service Analyst
3 1 (12.50%) Programme Manager
3 1 (12.50%) Project Manager
3 1 (12.50%) Release Analyst
3 1 (12.50%) Infrastructure Manager
3 1 (12.50%) Business Support Analyst
3 1 (12.50%) Programme Director
3 1 (12.50%) QA Analyst
3 1 (12.50%) Platform Manager
Miscellaneous
1 1 (12.50%) Freedom of Information
1 1 (12.50%) Derivative
1 1 (12.50%) Data Protection Act
1 1 (12.50%) Freedom of Information Act
Operating Systems
1 1 (12.50%) UNIX
1 1 (12.50%) Windows
1 1 (12.50%) Linux
1 1 (12.50%) Windows XP
Processes & Methodologies
1 3 (37.50%) ITIL
2 2 (25.00%) Project Management
2 2 (25.00%) Release Management
3 1 (12.50%) Data Protection
3 1 (12.50%) Requirements Engineering
3 1 (12.50%) Continuous Improvement
3 1 (12.50%) Service Delivery
3 1 (12.50%) Change Management
3 1 (12.50%) Stakeholder Management
3 1 (12.50%) Business Analysis
3 1 (12.50%) Supplier Management
3 1 (12.50%) Problem Management
3 1 (12.50%) PRINCE2
3 1 (12.50%) UML
3 1 (12.50%) ETL
3 1 (12.50%) Business Intelligence
Programming Languages
1 3 (37.50%) SQL
Quality Assurance & Compliance
1 1 (12.50%) QA
Systems Management
1 1 (12.50%) Symantec Enterprise Vault
Vendors
1 2 (25.00%) Oracle
2 1 (12.50%) Aveksa
2 1 (12.50%) Cognos
2 1 (12.50%) Microsoft
2 1 (12.50%) Symantec