The table below looks at the statistics for Contact Management skills in IT contracts advertised for the East Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 26 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Nov 2014
Same period 2013 Same period 2012
Contact Management
Rank 94 - 84
Rank change year-on-year
- 0
Contract jobs citing Contact Management 1 0 1
As % of all contract IT jobs located in the East Midlands 0.061% - 0.067%
As % of the Processes & Methodologies category 0.091% - 0.10%
Number of daily rates quoted 1 0 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 - £450
UK excluding London average daily rate £320 £225 £450
% change year-on-year
+42.22% -50.00%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1095 1053 970
As % of all contract IT jobs located in the East Midlands 66.44% 67.28% 65.06%
Number of daily rates quoted 627 591 459
Average daily rate £375 £318 £350
Average daily rate % change year-on-year
+18.11% -9.28%
90% offered a daily rate of more than £230 £120 £255
10% offered a daily rate of more than £525 £425 £500
UK excluding London average daily rate £385 £363 £368
% change year-on-year
+6.20% -1.36%
Number of hourly rates quoted 49 47 85
Average hourly rate £15.50 £17.00 £30.00
Average hourly rate % change year-on-year
-8.82% -43.33%
90% offered a hourly rate of more than £9.10 £12.00 £11.00
10% offered a hourly rate of more than £37.10 £40.00 £55.00
UK excluding London average hourly rate £25.00 £27.50 £29.50
% change year-on-year
-9.09% -6.77%

Contact Management
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in the East Midlands

Contact Management
Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the East Midlands region.

Contact Management Daily Rate Trend in the East Midlands

Contact Management
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the East Midlands region over the 3 months to 26 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Leicestershire - - - -
Contact Management
England

Contact Management
Top 13 Related IT Skills in the East Midlands

For the 6 months to 26 November 2014, IT contractor jobs across the East Midlands region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 4 (100.00%) Avaya
1 4 (100.00%) VXML
1 4 (100.00%) ISDN
1 4 (100.00%) Cisco
1 4 (100.00%) Cisco ICM
1 4 (100.00%) Cisco CUCM
1 4 (100.00%) Cisco ICM Scripting
2 3 (75.00%) ITIL
2 3 (75.00%) Change Control
2 3 (75.00%) HP
2 3 (75.00%) Finance
3 1 (25.00%) Banking
3 1 (25.00%) Degree

Contact Management
Top Related IT Skills in the East Midlands by Category

For the 6 months to 26 November 2014, IT contractor jobs across the East Midlands region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Communications & Networking
1 4 (100.00%) ISDN
1 4 (100.00%) Cisco ICM
General
1 3 (75.00%) Finance
2 1 (25.00%) Banking
Job Titles
1 2 (50.00%) Cisco Engineer
1 2 (50.00%) Voice Engineer
Libraries, Frameworks & Software Standards
1 4 (100.00%) VXML
Processes & Methodologies
1 4 (100.00%) Cisco ICM Scripting
2 3 (75.00%) ITIL
2 3 (75.00%) Change Control
Qualifications
1 1 (25.00%) Degree
Systems Management
1 4 (100.00%) Cisco CUCM
Vendors
1 4 (100.00%) Avaya
1 4 (100.00%) Cisco
2 3 (75.00%) HP