The first table below looks at the demand for ITSM skills in IT contracts advertised for the East Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 86 84 74
Rank change year-on-year
-2 -10
Contract jobs citing ITSM 12 7 10
As % of all contract IT jobs located in the East Midlands 0.74% 0.53% 0.71%
As % of the Processes & Methodologies category 1.01% 0.78% 1.10%
Number of daily rates quoted 6 2 1
Average daily rate £110 £413 £600
Average daily rate % change year-on-year
-73.33% -31.25%
UK excluding London average daily rate £363 £400 £395
% change year-on-year
-9.37% +1.26%
Number of hourly rates quoted 4 3 3
Average hourly rate £16.50 £14.00 £11.00
Average hourly rate % change year-on-year
+17.85% +27.27%
UK excluding London average hourly rate £19.00 £14.50 £16.00
% change year-on-year
+31.03% -9.37%
Processes & Methodologies Category
East Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1186 896 911
As % of all contract IT jobs located in the East Midlands 73.26% 68.29% 64.56%
Number of daily rates quoted 618 441 439
Average daily rate £350 £355 £375
Average daily rate % change year-on-year
-1.40% -5.33%
90% offered a daily rate of more than £200 £225 £225
10% offered a daily rate of more than £519 £500 £500
UK excluding London average daily rate £375 £361 £370
% change year-on-year
+4.02% -2.56%
Number of hourly rates quoted 77 70 71
Average hourly rate £22.25 £27.00 £44.00
Average hourly rate % change year-on-year
-17.59% -38.63%
90% offered a hourly rate of more than £10.81 £12.00 £11.15
10% offered a hourly rate of more than £45.00 £35.00 £57.50
UK excluding London average hourly rate £30.00 £32.00 £27.00
% change year-on-year
-6.25% +18.51%
ITSM
England

ITSM
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the East Midlands

ITSM
Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the East Midlands region.

ITSM Daily Rate Trend in the East Midlands

ITSM
Hourly Rate Trend in the East Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the East Midlands region.

ITSM Hourly Rate Trend in the East Midlands

ITSM
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing ITSM within the East Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Leicestershire -13 7 £98 -78.33% 3
Derbyshire - 5 £110 -
Northamptonshire - - - - 1
Nottinghamshire - - - -
ITSM
England

ITSM
Top 30 Related IT Skills in the East Midlands

For the 6 months to 16 April 2014, IT contractor jobs across the East Midlands region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 30 (83.33%) HP
2 29 (80.56%) MS Office
2 29 (80.56%) ServiceCenter
3 27 (75.00%) Microsoft
4 22 (61.11%) Windows
4 22 (61.11%) Windows 2000
4 22 (61.11%) Microsoft Certification
5 20 (55.56%) Citrix
6 19 (52.78%) Windows 7
7 18 (50.00%) XenDesktop
7 18 (50.00%) PowerShell
7 18 (50.00%) Apple iOS
7 18 (50.00%) Windows Vista
7 18 (50.00%) VBScript
7 18 (50.00%) Active Directory
7 18 (50.00%) IBM Notes
7 18 (50.00%) Windows XP
7 18 (50.00%) MS Exchange
7 18 (50.00%) NetWare
7 18 (50.00%) VPN
7 18 (50.00%) Novell
7 18 (50.00%) Lotus
7 18 (50.00%) Blackberry
7 18 (50.00%) Blackberry Enterprise Server
8 11 (30.56%) Publishing
8 11 (30.56%) Continuous Improvement
9 6 (16.67%) Knowledge Management
9 6 (16.67%) MS Excel
10 5 (13.89%) SharePoint
10 5 (13.89%) Adobe

ITSM
Top Related IT Skills in the East Midlands by Category

For the 6 months to 16 April 2014, IT contractor jobs across the East Midlands region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 18 (50.00%) IBM Notes
1 18 (50.00%) MS Exchange
1 18 (50.00%) Blackberry Enterprise Server
2 5 (13.89%) SharePoint
Applications
1 29 (80.56%) MS Office
2 6 (16.67%) MS Excel
3 5 (13.89%) Adobe Captivate
Business Applications
1 4 (11.11%) Remedy ITSM
Communications & Networking
1 18 (50.00%) VPN
General
1 11 (30.56%) Publishing
2 3 (8.33%) Financial Institution
2 3 (8.33%) Finance
3 1 (2.78%) Banking
3 1 (2.78%) Manufacturing
Job Titles
1 18 (50.00%) Support Engineer
2 6 (16.67%) Knowledge Analyst
2 6 (16.67%) Analyst
3 5 (13.89%) Administrator
4 3 (8.33%) Server Engineer
5 2 (5.56%) Deployment Engineer
5 2 (5.56%) Migration Engineer
6 1 (2.78%) 2nd Line Support
6 1 (2.78%) Technical Support
6 1 (2.78%) Windows Server Engineer
Miscellaneous
1 18 (50.00%) Blackberry
2 2 (5.56%) Statistics
2 2 (5.56%) Management Information System
3 1 (2.78%) SCADA
Operating Systems
1 22 (61.11%) Windows
1 22 (61.11%) Windows 2000
2 19 (52.78%) Windows 7
3 18 (50.00%) Apple iOS
3 18 (50.00%) Windows Vista
3 18 (50.00%) Windows XP
3 18 (50.00%) NetWare
4 4 (11.11%) Windows Server 2008
4 4 (11.11%) Windows Server 2003
Processes & Methodologies
1 11 (30.56%) Continuous Improvement
2 6 (16.67%) Knowledge Management
3 4 (11.11%) Migration
3 4 (11.11%) Stakeholder Management
3 4 (11.11%) Root Cause Analysis
3 4 (11.11%) ITIL
4 2 (5.56%) Service Desk Management
4 2 (5.56%) Service Management
5 1 (2.78%) Risk Management
5 1 (2.78%) Six Sigma
5 1 (2.78%) Incident Management
Programming Languages
1 18 (50.00%) PowerShell
1 18 (50.00%) VBScript
Qualifications
1 22 (61.11%) Microsoft Certification
Quality Assurance & Compliance
1 1 (2.78%) SLA
System Software
1 18 (50.00%) XenDesktop
1 18 (50.00%) Active Directory
Systems Management
1 29 (80.56%) ServiceCenter
2 1 (2.78%) Norton AntiVirus
2 1 (2.78%) SCCM
Vendors
1 30 (83.33%) HP
2 27 (75.00%) Microsoft
3 20 (55.56%) Citrix
4 18 (50.00%) Novell
4 18 (50.00%) Lotus
5 5 (13.89%) Adobe
6 4 (11.11%) Remedy
7 2 (5.56%) VMware
8 1 (2.78%) Symantec