The table below looks at the statistics for Service Management skills in IT contracts advertised for the East Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jun 2015
Same period 2014 Same period 2013
Service Management
Rank 60 78 72
Rank change year-on-year
+18 -6
Contract jobs citing Service Management 41 15 11
As % of all contract IT jobs located in the East Midlands 2.52% 1.02% 0.89%
As % of the Processes & Methodologies category 3.30% 1.41% 1.29%
Number of daily rates quoted 17 10 6
Average daily rate
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£400 £243 £419
Average daily rate % change year-on-year
+64.94% -42.08%
90% offered a daily rate of more than £214 £102 £375
10% offered a daily rate of more than £425 £483 £450
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 6 1 0
Average hourly rate £16.00 £15.39 -
Average hourly rate % change year-on-year
+3.99% -
UK excluding London average hourly rate £13.35 £18.25 £16.00
% change year-on-year
-26.84% +14.06%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East Midlands region.

Processes & Methodologies Category
East Midlands
Contract IT job ads with a match in the
Processes & Methodologies category
1242 1067 855
As % of all contract IT jobs located in the East Midlands 76.20% 72.24% 69.51%
Number of daily rates quoted 766 536 400
Average daily rate £400 £350 £375
Average daily rate % change year-on-year
+14.28% -6.66%
90% offered a daily rate of more than £238 £238 £235
10% offered a daily rate of more than £538 £513 £500
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 30 72 50
Average hourly rate £19.00 £18.00 £27.50
Average hourly rate % change year-on-year
+5.55% -34.54%
90% offered a hourly rate of more than £10.61 £10.81 £11.50
10% offered a hourly rate of more than £30.00 £61.50 £35.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in the East Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the East Midlands region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the East Midlands

Service Management
Daily Rate Trend in the East Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the East Midlands region.

Service Management Daily Rate Trend in the East Midlands

Service Management
Daily Rate Histogram in the East Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the East Midlands region over the 3 months to 2 June 2015.

Service Management Daily Rate Histogram in the East Midlands

Service Management
Hourly Rate Trend in the East Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the East Midlands region.

Service Management Hourly Rate Trend in the East Midlands

Service Management
Hourly Rate Histogram in the East Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the East Midlands region over the 3 months to 2 June 2015.

Service Management Hourly Rate Histogram in the East Midlands

Service Management
Contract Job Locations in the East Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the East Midlands region over the 3 months to 2 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Northamptonshire +17 23 £350 +40.00% 6
Leicestershire +3 7 £260 +49.64%
Nottinghamshire -10 4 £416 +77.02% 3
Derbyshire -3 2 £400 +292.15%
Service Management
England

Service Management
Top 30 Related IT Skills in the East Midlands

For the 6 months to 2 June 2015, IT contractor jobs across the East Midlands region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 44 (63.77%) ITIL
2 26 (37.68%) Security Cleared
3 25 (36.23%) SC Cleared
3 25 (36.23%) MS Office
3 25 (36.23%) Microsoft
4 23 (33.33%) ITSM
5 19 (27.54%) MS Excel
5 19 (27.54%) ITIL Foundation Certificate
6 17 (24.64%) DV Cleared
6 17 (24.64%) Service Delivery
7 14 (20.29%) Finance
7 14 (20.29%) Analytical Skills
8 13 (18.84%) Windows
9 10 (14.49%) C
9 10 (14.49%) HP
9 10 (14.49%) Management Information System
10 9 (13.04%) Release Management
11 8 (11.59%) Coaching
11 8 (11.59%) Change Management
11 8 (11.59%) Project Management
12 7 (10.14%) Retail
12 7 (10.14%) OVSD
12 7 (10.14%) Supplier Management
12 7 (10.14%) Incident Management
12 7 (10.14%) Capacity Management
13 6 (8.70%) ITIL V3
13 6 (8.70%) Change Control
13 6 (8.70%) Active Directory
13 6 (8.70%) Linux
13 6 (8.70%) SLA

Service Management
Top Related IT Skills in the East Midlands by Category

For the 6 months to 2 June 2015, IT contractor jobs across the East Midlands region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.35%) SharePoint
2 2 (2.90%) MS Exchange
3 1 (1.45%) IIS
3 1 (1.45%) Lync
Applications
1 25 (36.23%) MS Office
2 19 (27.54%) MS Excel
3 3 (4.35%) MS PowerPoint
4 1 (1.45%) MS Project
4 1 (1.45%) MS Visio
Business Applications
1 4 (5.80%) SAP Retail
1 4 (5.80%) Remedy ITSM
2 1 (1.45%) Dynamics CRM
Cloud Services
1 1 (1.45%) Office 365
Communications & Networking
1 4 (5.80%) iSCSI
1 4 (5.80%) BIG-IP
2 2 (2.90%) Network Security
2 2 (2.90%) SNMP
3 1 (1.45%) LAN
3 1 (1.45%) WAN
3 1 (1.45%) TCP/IP
3 1 (1.45%) Internet
3 1 (1.45%) Wi-Fi
Database & Business Intelligence
1 4 (5.80%) SAP BW
2 3 (4.35%) SQL Server
2 3 (4.35%) Crystal Reports
3 1 (1.45%) Oracle Database 10g
3 1 (1.45%) Oracle Database 11g
3 1 (1.45%) Oracle Database
Development Applications
1 4 (5.80%) Team Foundation Server
2 1 (1.45%) ProC
General
1 14 (20.29%) Finance
2 7 (10.14%) Retail
3 4 (5.80%) Financial Institution
4 2 (2.90%) Banking
Job Titles
1 17 (24.64%) Analyst
2 16 (23.19%) Service Manager
3 10 (14.49%) Service Analyst
3 10 (14.49%) Service Desk Analyst
4 9 (13.04%) 1st Line Support
5 8 (11.59%) Services Delivery Manager
5 8 (11.59%) Delivery Manager
6 6 (8.70%) Team Leader
6 6 (8.70%) Architect
6 6 (8.70%) Project Manager
7 5 (7.25%) Transition Manager
7 5 (7.25%) Service Transition Manager
8 4 (5.80%) Virtualisation Specialist
8 4 (5.80%) Incident Manager
8 4 (5.80%) SAP Retail Consultant
8 4 (5.80%) SAP Consultant
8 4 (5.80%) Consultant
8 4 (5.80%) Developer
9 3 (4.35%) Senior Manager
9 3 (4.35%) Virtualisation Architect
Libraries, Frameworks & Software Standards
1 1 (1.45%) POSIX
Miscellaneous
1 14 (20.29%) Analytical Skills
2 10 (14.49%) Management Information System
3 2 (2.90%) Data Centre
3 2 (2.90%) Performance Metrics
4 1 (1.45%) NHS
4 1 (1.45%) Statistics
4 1 (1.45%) Economics
4 1 (1.45%) Mobile Banking
Operating Systems
1 13 (18.84%) Windows
2 6 (8.70%) Linux
3 4 (5.80%) Windows Server 2008
3 4 (5.80%) CentOS
3 4 (5.80%) Ubuntu
3 4 (5.80%) Windows Server 2003
4 2 (2.90%) UNIX
5 1 (1.45%) Windows XP
5 1 (1.45%) Windows 8
5 1 (1.45%) Windows 7
Processes & Methodologies
1 44 (63.77%) ITIL
2 23 (33.33%) ITSM
3 17 (24.64%) Service Delivery
4 9 (13.04%) Release Management
5 8 (11.59%) Coaching
5 8 (11.59%) Change Management
5 8 (11.59%) Project Management
6 7 (10.14%) Supplier Management
6 7 (10.14%) Incident Management
6 7 (10.14%) Capacity Management
7 6 (8.70%) ITIL V3
7 6 (8.70%) Change Control
8 5 (7.25%) Stakeholder Management
8 5 (7.25%) Logistics
8 5 (7.25%) Root Cause Analysis
9 4 (5.80%) Unit Testing
9 4 (5.80%) Performance Tuning
9 4 (5.80%) Problem Management
9 4 (5.80%) Workflow
9 4 (5.80%) PRINCE2
Programming Languages
1 10 (14.49%) C
2 5 (7.25%) PowerShell
3 4 (5.80%) SQL
3 4 (5.80%) VBScript
4 2 (2.90%) T-SQL
4 2 (2.90%) VBA
5 1 (1.45%) PL/SQL
5 1 (1.45%) Shell Script
5 1 (1.45%) R
Qualifications
1 26 (37.68%) Security Cleared
2 25 (36.23%) SC Cleared
3 19 (27.54%) ITIL Foundation Certificate
4 17 (24.64%) DV Cleared
5 1 (1.45%) MCP
5 1 (1.45%) Microsoft Certification
5 1 (1.45%) PMP
5 1 (1.45%) PMI Certification
5 1 (1.45%) Degree
5 1 (1.45%) NVQ Level 3
Quality Assurance & Compliance
1 6 (8.70%) SLA
2 2 (2.90%) BS15000
3 1 (1.45%) ISO/IEC 27001
3 1 (1.45%) QA
System Software
1 6 (8.70%) Active Directory
2 5 (7.25%) Hyper-V
2 5 (7.25%) VMware Infrastructure
3 4 (5.80%) NFS
4 1 (1.45%) Oracle RAC
Systems Management
1 7 (10.14%) OVSD
2 4 (5.80%) Control-M
3 2 (2.90%) WhatsUp Gold
3 2 (2.90%) Cisco Prime
3 2 (2.90%) HP UCMDB
4 1 (1.45%) Oracle RMAN
4 1 (1.45%) Data Guard
Vendors
1 25 (36.23%) Microsoft
2 10 (14.49%) HP
3 6 (8.70%) Cisco
4 5 (7.25%) NetApp
4 5 (7.25%) Remedy
4 5 (7.25%) VMware
5 4 (5.80%) F5
5 4 (5.80%) BMC
5 4 (5.80%) SAP
6 2 (2.90%) Citrix
7 1 (1.45%) Oracle
7 1 (1.45%) Lumension
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