The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 1 May 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
1 May 2016
Same period 2015 Same period 2014
Third Line Support
Rank 107 105 107
Rank change year-on-year
-2 +2
Contract jobs requiring a 3rd Line Support 16 29 34
As % of all contract IT jobs located in the East of England 0.63% 1.05% 1.11%
As % of the Job Titles category 0.65% 1.09% 1.18%
Number of daily rates quoted 12 16 20
Average daily rate £230 £225 £214
Average daily rate % change year-on-year
+2.22% +5.26%
90% offered a daily rate of more than £192 £165 £160
10% offered a daily rate of more than £348 £275 £262
UK excluding London average daily rate £275 £250 £238
% change year-on-year
+10.00% +5.26%
Number of hourly rates quoted 0 7 4
Average hourly rate - £30.50 £19.85
Average hourly rate % change year-on-year
- +53.63%
UK excluding London average hourly rate £21.33 £22.50 £20.60
% change year-on-year
-5.20% +9.21%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2450 2649 2882
As % of all contract IT jobs located in the East of England 96.61% 96.08% 94.21%
Number of daily rates quoted 1425 1460 1607
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £220 £200 £215
10% offered a daily rate of more than £525 £525 £475
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 152 247 210
Average hourly rate £16.50 £16.50 £19.00
Average hourly rate % change year-on-year
- -13.15%
90% offered a hourly rate of more than £11.00 £11.00 £11.50
10% offered a hourly rate of more than £47.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

3rd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the East of England

3rd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the East of England region.

3rd Line Support Daily Rate Trend in the East of England

3rd Line Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the East of England region over the 3 months to 1 May 2016.

3rd Line Support Daily Rate Histogram in the East of England

3rd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the East of England region.

3rd Line Support Hourly Rate Trend in the East of England

3rd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the East of England region over the 3 months to 1 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +18 10 £233 -15.45% 1
Cambridgeshire +9 2 £205 -27.11%
Bedfordshire -4 2 - -
Essex -2 1 £190 -8.43%
Norfolk -7 1 £325 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 1 May 2016, IT contractor jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 30 (78.95%) Windows
2 29 (76.32%) Active Directory
3 22 (57.89%) VMware
4 19 (50.00%) Windows Server
5 17 (44.74%) Windows Server 2008
6 15 (39.47%) MS Exchange
6 15 (39.47%) Office 365
7 13 (34.21%) Citrix
8 12 (31.58%) VMware Infrastructure
8 12 (31.58%) Exchange Server 2010
8 12 (31.58%) Windows Server 2012
9 11 (28.95%) DNS
10 7 (18.42%) DHCP
10 7 (18.42%) TCP/IP
10 7 (18.42%) Cisco
10 7 (18.42%) SQL
10 7 (18.42%) Data Centre
11 6 (15.79%) ITIL
11 6 (15.79%) SAN
11 6 (15.79%) XenApp
11 6 (15.79%) Windows 7
11 6 (15.79%) Disaster Recovery
12 5 (13.16%) Amazon AWS
12 5 (13.16%) Wi-Fi
12 5 (13.16%) Web Services
12 5 (13.16%) IIS
12 5 (13.16%) SharePoint
12 5 (13.16%) Windows XP
12 5 (13.16%) VoIP
12 5 (13.16%) Software Licensing

3rd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 1 May 2016, IT contractor jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (39.47%) MS Exchange
2 12 (31.58%) Exchange Server 2010
3 5 (13.16%) IIS
3 5 (13.16%) SharePoint
3 5 (13.16%) Skype for Business
4 3 (7.89%) Blackberry Enterprise Server
4 3 (7.89%) SharePoint 2010
5 2 (5.26%) IBM Notes
6 1 (2.63%) BizTalk Server
6 1 (2.63%) IBM Domino
Applications
1 1 (2.63%) MS Office
1 1 (2.63%) MS Visio
Cloud Services
1 15 (39.47%) Office 365
2 5 (13.16%) Amazon AWS
Communications & Networking
1 11 (28.95%) DNS
2 7 (18.42%) DHCP
2 7 (18.42%) TCP/IP
3 6 (15.79%) SAN
4 5 (13.16%) VoIP
4 5 (13.16%) Wi-Fi
5 4 (10.53%) Firewall
5 4 (10.53%) VPN
6 3 (7.89%) iSCSI
6 3 (7.89%) NAS
7 1 (2.63%) LAN
7 1 (2.63%) Skype
7 1 (2.63%) SSL
7 1 (2.63%) WAN
Database & Business Intelligence
1 1 (2.63%) SQL Server
1 1 (2.63%) SQL Server 2012
General
1 4 (10.53%) Advertising
2 3 (7.89%) Finance
3 2 (5.26%) Publishing
4 1 (2.63%) Back Office
4 1 (2.63%) Telecoms
Libraries, Frameworks & Software Standards
1 5 (13.16%) Web Services
Miscellaneous
1 7 (18.42%) Data Centre
2 4 (10.53%) Driving Licence
3 1 (2.63%) Chemistry
3 1 (2.63%) Client/Server
3 1 (2.63%) Fat Client
3 1 (2.63%) FlexPod
3 1 (2.63%) Physics
3 1 (2.63%) Thin Client
3 1 (2.63%) User Experience
3 1 (2.63%) Video Conferencing
Operating Systems
1 30 (78.95%) Windows
2 19 (50.00%) Windows Server
3 17 (44.74%) Windows Server 2008
4 12 (31.58%) Windows Server 2012
5 6 (15.79%) Windows 7
6 5 (13.16%) Windows XP
7 4 (10.53%) Windows Server 2003
8 3 (7.89%) Android
8 3 (7.89%) Linux
8 3 (7.89%) Windows 2000 Server
8 3 (7.89%) Windows 8
9 1 (2.63%) Mac OS
9 1 (2.63%) Unix
Processes & Methodologies
1 6 (15.79%) Disaster Recovery
1 6 (15.79%) ITIL
2 5 (13.16%) Software Licensing
3 4 (10.53%) Service Delivery
4 3 (7.89%) Migration
5 2 (5.26%) CRM
5 2 (5.26%) Problem Management
5 2 (5.26%) Scrum
5 2 (5.26%) Stakeholder Engagement
6 1 (2.63%) Application Packaging
6 1 (2.63%) Business Continuity
6 1 (2.63%) Capacity Planning
6 1 (2.63%) High Availability
6 1 (2.63%) ITSM
6 1 (2.63%) Performance Management
6 1 (2.63%) Service Management
6 1 (2.63%) Technical Analysis
Programming Languages
1 7 (18.42%) SQL
2 2 (5.26%) PowerShell
3 1 (2.63%) Java
3 1 (2.63%) Shell Script
3 1 (2.63%) VBA
Qualifications
1 1 (2.63%) BPSS Clearance
1 1 (2.63%) CCA
1 1 (2.63%) CCNA
1 1 (2.63%) CCNP
1 1 (2.63%) Cisco Certification
1 1 (2.63%) Citrix Certification
1 1 (2.63%) Security Cleared
Quality Assurance & Compliance
1 1 (2.63%) Disclosure Scotland
1 1 (2.63%) SLA
System Software
1 29 (76.32%) Active Directory
2 12 (31.58%) VMware Infrastructure
3 6 (15.79%) XenApp
4 3 (7.89%) Citrix Presentation Server
4 3 (7.89%) MetaFrame
4 3 (7.89%) VMware ESX
5 1 (2.63%) Hyper-V
5 1 (2.63%) vSphere
5 1 (2.63%) XenDesktop
5 1 (2.63%) XenServer
Systems Management
1 3 (7.89%) Backup Exec
1 3 (7.89%) Bacula
1 3 (7.89%) ZABBIX
2 2 (5.26%) SCCM
3 1 (2.63%) SCOM
Vendors
1 22 (57.89%) VMware
2 13 (34.21%) Citrix
3 7 (18.42%) Cisco
4 4 (10.53%) Microsoft
5 3 (7.89%) HP
5 3 (7.89%) Symantec
6 2 (5.26%) Lotus
6 2 (5.26%) Sophos
7 1 (2.63%) 3PAR
7 1 (2.63%) Altiris
7 1 (2.63%) Avaya
7 1 (2.63%) Intel
7 1 (2.63%) Wyse