The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 129 105 115
Rank change year-on-year
-24 +10
Contract jobs requiring a 3rd Line Support 18 22 24
As % of all contract IT jobs located in the East of England 0.59% 0.93% 0.79%
As % of the Job Titles category 0.63% 0.99% 0.83%
Number of daily rates quoted 10 7 8
Average daily rate
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£225 £220 £306
Average daily rate % change year-on-year
+2.27% -28.16%
90% offered a daily rate of more than £171 £152 £193
10% offered a daily rate of more than £358 £285 £336
UK excluding London average daily rate £250 £255 £260
% change year-on-year
-1.96% -1.92%
Number of hourly rates quoted 3 7 3
Average hourly rate £20.21 £21.75 £19.00
Average hourly rate % change year-on-year
-7.10% +14.47%
90% offered a hourly rate of more than £14.44 £19.10 £18.20
10% offered a hourly rate of more than £33.64 £26.00 £24.20
UK excluding London average hourly rate £20.85 £22.50 £21.00
% change year-on-year
-7.32% +7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2879 2214 2889
As % of all contract IT jobs located in the East of England 93.69% 93.30% 94.66%
Number of daily rates quoted 1733 1094 1426
Average daily rate £375 £360 £350
Average daily rate % change year-on-year
+4.16% +2.85%
90% offered a daily rate of more than £210 £198 £200
10% offered a daily rate of more than £500 £500 £450
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 232 211 314
Average hourly rate £17.50 £16.00 £21.00
Average hourly rate % change year-on-year
+9.37% -23.80%
90% offered a hourly rate of more than £10.50 £10.50 £11.00
10% offered a hourly rate of more than £39.08 £43.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

3rd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the East of England

3rd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the East of England region.

3rd Line Support Daily Rate Trend in the East of England

3rd Line Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the East of England region over the 3 months to 19 September 2014.

3rd Line Support Daily Rate Histogram in the East of England

3rd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the East of England region.

3rd Line Support Hourly Rate Trend in the East of England

3rd Line Support
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the East of England region over the 3 months to 19 September 2014.

3rd Line Support Hourly Rate Histogram in the East of England

3rd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +10 8 £225 - 1
Bedfordshire -12 3 £325 +18.18% 1
Hertfordshire -24 3 £270 +13.68% 4
Suffolk +3 2 £190 -36.66% 1
Essex -12 2 £175 +14.75%
Norfolk - - - - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 56 (80.00%) Windows
2 40 (57.14%) Windows Server 2008
3 33 (47.14%) Active Directory
4 30 (42.86%) Microsoft
4 30 (42.86%) Windows 7
5 26 (37.14%) VMware
6 23 (32.86%) MS Exchange
7 18 (25.71%) Windows Server 2003
8 14 (20.00%) SCCM
8 14 (20.00%) Exchange Server 2010
9 12 (17.14%) Windows 8
10 11 (15.71%) TCP/IP
11 10 (14.29%) Cisco
11 10 (14.29%) MS Office
12 9 (12.86%) SQL Server
12 9 (12.86%) SAN
13 8 (11.43%) Backup Exec
14 7 (10.00%) Exchange Server 2007
14 7 (10.00%) MS Excel
14 7 (10.00%) DNS
15 6 (8.57%) LAN
15 6 (8.57%) Windows XP
15 6 (8.57%) WAN
15 6 (8.57%) DHCP
15 6 (8.57%) Citrix
15 6 (8.57%) Exchange Server 2003
15 6 (8.57%) Capacity Planning
15 6 (8.57%) VMware Infrastructure
15 6 (8.57%) Office 365
16 5 (7.14%) Windows Server 2012

3rd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (32.86%) MS Exchange
2 14 (20.00%) Exchange Server 2010
3 7 (10.00%) Exchange Server 2007
4 6 (8.57%) Exchange Server 2003
5 4 (5.71%) Exchange Server 2013
6 2 (2.86%) SharePoint
6 2 (2.86%) Lync
Applications
1 10 (14.29%) MS Office
2 7 (10.00%) MS Excel
3 2 (2.86%) MS Visio
Cloud Services
1 6 (8.57%) Office 365
Communications & Networking
1 11 (15.71%) TCP/IP
2 9 (12.86%) SAN
3 7 (10.00%) DNS
4 6 (8.57%) LAN
4 6 (8.57%) WAN
4 6 (8.57%) DHCP
5 3 (4.29%) Firewall
6 2 (2.86%) VoIP
6 2 (2.86%) Network Security
7 1 (1.43%) NAS
7 1 (1.43%) iSCSI
7 1 (1.43%) Cisco IOS
7 1 (1.43%) Wi-Fi
Database & Business Intelligence
1 9 (12.86%) SQL Server
2 2 (2.86%) Crystal Reports
2 2 (2.86%) Cognos Impromptu
3 1 (1.43%) SQL Server 2008
3 1 (1.43%) SQL Server 2005
General
1 3 (4.29%) Finance
2 1 (1.43%) Banking
2 1 (1.43%) Military
2 1 (1.43%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.43%) XMPP
1 1 (1.43%) .NET
Miscellaneous
1 2 (2.86%) Thin Client
1 2 (2.86%) Fat Client
2 1 (1.43%) HP StorageWorks
2 1 (1.43%) iSeries
2 1 (1.43%) Video Conferencing
2 1 (1.43%) Informatics
2 1 (1.43%) CMDB
2 1 (1.43%) Clustering
2 1 (1.43%) AS400
2 1 (1.43%) NHS
Operating Systems
1 56 (80.00%) Windows
2 40 (57.14%) Windows Server 2008
3 30 (42.86%) Windows 7
4 18 (25.71%) Windows Server 2003
5 12 (17.14%) Windows 8
6 6 (8.57%) Windows XP
7 5 (7.14%) Windows Server 2012
8 1 (1.43%) Android
8 1 (1.43%) Mac OS X
8 1 (1.43%) OS/400
8 1 (1.43%) Linux
8 1 (1.43%) Windows Phone
Processes & Methodologies
1 6 (8.57%) Capacity Planning
2 3 (4.29%) Change Control
2 3 (4.29%) Service Delivery
2 3 (4.29%) ITIL
3 2 (2.86%) PRINCE2
3 2 (2.86%) Service Management
3 2 (2.86%) Workflow
3 2 (2.86%) Migration
3 2 (2.86%) Network Management
4 1 (1.43%) Incident Management
4 1 (1.43%) Disaster Recovery
4 1 (1.43%) Configuration Management
4 1 (1.43%) Mobile Device Management
Programming Languages
1 4 (5.71%) SQL
2 1 (1.43%) C#
Qualifications
1 5 (7.14%) Microsoft Certification
1 5 (7.14%) MCSE
2 4 (5.71%) VMware Certified Professional (VCP)
3 3 (4.29%) VCP5
3 3 (4.29%) Cisco Certification
3 3 (4.29%) MCP
4 2 (2.86%) MCSA
4 2 (2.86%) CCNP
4 2 (2.86%) CCDP
4 2 (2.86%) Check Point Certification
4 2 (2.86%) CCSA
5 1 (1.43%) BC Cleared
5 1 (1.43%) Security Cleared
5 1 (1.43%) Degree
5 1 (1.43%) Citrix Certification
5 1 (1.43%) CCNA
5 1 (1.43%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 3 (4.29%) SLA
System Software
1 33 (47.14%) Active Directory
2 6 (8.57%) VMware Infrastructure
3 4 (5.71%) Hyper-V
3 4 (5.71%) vSphere
4 3 (4.29%) Terminal Services
5 1 (1.43%) VMware ESX
Systems Management
1 14 (20.00%) SCCM
2 8 (11.43%) Backup Exec
3 3 (4.29%) ARCserve
4 1 (1.43%) WSUS
4 1 (1.43%) NetBackup
Vendors
1 30 (42.86%) Microsoft
2 26 (37.14%) VMware
3 10 (14.29%) Cisco
4 6 (8.57%) Citrix
5 4 (5.71%) HP
5 4 (5.71%) Intel
5 4 (5.71%) Symantec
6 3 (4.29%) EMC
7 2 (2.86%) Cognos
7 2 (2.86%) CheckPoint
7 2 (2.86%) NetApp
7 2 (2.86%) Mitel
7 2 (2.86%) ProCurve
7 2 (2.86%) Veeam
8 1 (1.43%) Sophos
8 1 (1.43%) Avaya
8 1 (1.43%) Dell