The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 3 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Aug 2015
Same period 2014 Same period 2013
Third Line Support
Rank 127 100 102
Rank change year-on-year
-27 +2
Contract jobs requiring a 3rd Line Support 18 48 24
As % of all contract IT jobs located in the East of England 0.59% 1.58% 1.01%
As % of the Job Titles category 0.62% 1.70% 1.07%
Number of daily rates quoted 12 39 7
Average daily rate
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£250 £200 £275
Average daily rate % change year-on-year
+25.00% -27.27%
90% offered a daily rate of more than £143 £135 £155
10% offered a daily rate of more than £325 £260 £350
UK excluding London average daily rate £288 £220 £275
% change year-on-year
+30.68% -20.00%
Number of hourly rates quoted 2 3 9
Average hourly rate £30.00 £20.21 £20.00
Average hourly rate % change year-on-year
+48.47% +1.02%
UK excluding London average hourly rate £21.00 £20.00 £22.00
% change year-on-year
+5.00% -9.09%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the East of England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
East of England
Contract IT job ads with a match in the
Job Titles category
2895 2824 2236
As % of all contract IT jobs located in the East of England 94.15% 92.74% 94.15%
Number of daily rates quoted 1772 1651 1128
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £210 £200 £200
10% offered a daily rate of more than £513 £480 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 239 235 230
Average hourly rate £19.00 £17.50 £20.00
Average hourly rate % change year-on-year
+8.57% -12.50%
90% offered a hourly rate of more than £12.00 £11.00 £10.50
10% offered a hourly rate of more than £41.08 £37.78 £42.50
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

3rd Line Support
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the East of England region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in the East of England

3rd Line Support
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the East of England region.

3rd Line Support Daily Rate Trend in the East of England

3rd Line Support
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the East of England region over the 3 months to 3 August 2015.

3rd Line Support Daily Rate Histogram in the East of England

3rd Line Support
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the East of England region.

3rd Line Support Hourly Rate Trend in the East of England

3rd Line Support
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the East of England region over the 3 months to 3 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Norfolk -8 5 £190 -5.00%
Hertfordshire -3 4 £235 +44.76% 2
Suffolk -5 4 £325 +71.05%
Bedfordshire +11 3 £300 -7.69%
Essex -13 2 £120 -36.84% 3
Cambridgeshire -14 2 £250 +11.11% 2
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in the East of England

For the 6 months to 3 August 2015, IT contractor jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 28 (63.64%) Windows
2 27 (61.36%) Active Directory
3 26 (59.09%) VMware
4 16 (36.36%) Microsoft
5 14 (31.82%) Citrix
5 14 (31.82%) MS Exchange
6 12 (27.27%) ITIL
6 12 (27.27%) VMware Infrastructure
7 9 (20.45%) Windows Server 2008
7 9 (20.45%) SCCM
7 9 (20.45%) SharePoint
7 9 (20.45%) SAN
7 9 (20.45%) Windows Server 2003
8 8 (18.18%) Firewall
9 7 (15.91%) Cisco
10 6 (13.64%) Microsoft Certification
10 6 (13.64%) Exchange Server 2010
10 6 (13.64%) Windows Server 2012
11 5 (11.36%) HP
11 5 (11.36%) SQL
11 5 (11.36%) SQL Server
11 5 (11.36%) CRM
11 5 (11.36%) Windows 7
12 4 (9.09%) Hyper-V
12 4 (9.09%) SCOM
12 4 (9.09%) Exchange Server 2003
12 4 (9.09%) Change Management
12 4 (9.09%) Wireless
12 4 (9.09%) Backup Exec
12 4 (9.09%) MCSE

3rd Line Support
Top Related IT Skills in the East of England by Category

For the 6 months to 3 August 2015, IT contractor jobs across the East of England region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 14 (31.82%) MS Exchange
2 9 (20.45%) SharePoint
3 6 (13.64%) Exchange Server 2010
4 4 (9.09%) Exchange Server 2003
5 3 (6.82%) Lync
5 3 (6.82%) BizTalk Server
6 2 (4.55%) Blackberry Enterprise Server
7 1 (2.27%) IIS
7 1 (2.27%) Exchange Server 2007
7 1 (2.27%) SharePoint 2010
Applications
1 4 (9.09%) MS Office
2 1 (2.27%) MS Excel
Business Applications
1 3 (6.82%) SAP CRM
1 3 (6.82%) Dynamics CRM
Cloud Services
1 2 (4.55%) Office 365
Communications & Networking
1 9 (20.45%) SAN
2 8 (18.18%) Firewall
3 4 (9.09%) DNS
3 4 (9.09%) TCP/IP
3 4 (9.09%) LAN
3 4 (9.09%) WAN
3 4 (9.09%) Wireless
4 3 (6.82%) DHCP
4 3 (6.82%) VoIP
4 3 (6.82%) Wi-Fi
5 2 (4.55%) Internet
6 1 (2.27%) VPN
6 1 (2.27%) Ethernet
6 1 (2.27%) IP Telephony
6 1 (2.27%) VLAN
6 1 (2.27%) Cisco IPT
6 1 (2.27%) Wireshark
6 1 (2.27%) Network Security
6 1 (2.27%) iSCSI
6 1 (2.27%) Cisco ASA
Database & Business Intelligence
1 5 (11.36%) SQL Server
General
1 3 (6.82%) Telecoms
1 3 (6.82%) Finance
2 1 (2.27%) Legal
2 1 (2.27%) Retail
2 1 (2.27%) Local Government
2 1 (2.27%) Marketing
Libraries, Frameworks & Software Standards
1 1 (2.27%) Middleware
Miscellaneous
1 3 (6.82%) NHS
1 3 (6.82%) Management Information System
1 3 (6.82%) Computer Science
2 2 (4.55%) Fat Client
2 2 (4.55%) User Experience
2 2 (4.55%) Replication
2 2 (4.55%) Thin Client
3 1 (2.27%) Clustering
3 1 (2.27%) Analytical Skills
3 1 (2.27%) Enterprise Storage
Operating Systems
1 28 (63.64%) Windows
2 9 (20.45%) Windows Server 2003
2 9 (20.45%) Windows Server 2008
3 6 (13.64%) Windows Server 2012
4 5 (11.36%) Windows 7
5 2 (4.55%) Linux
6 1 (2.27%) Windows 2000 Server
6 1 (2.27%) Solaris
Processes & Methodologies
1 12 (27.27%) ITIL
2 5 (11.36%) CRM
3 4 (9.09%) Change Management
3 4 (9.09%) Stakeholder Engagement
4 3 (6.82%) Problem Management
4 3 (6.82%) Migration
4 3 (6.82%) Project Management
4 3 (6.82%) Service Delivery
5 2 (4.55%) Project Planning
5 2 (4.55%) Mentoring
6 1 (2.27%) Coaching
6 1 (2.27%) Change Control
6 1 (2.27%) Kalman Filter
6 1 (2.27%) Load Balancing
6 1 (2.27%) Configuration Management
Programming Languages
1 5 (11.36%) SQL
2 2 (4.55%) VBScript
2 2 (4.55%) PowerShell
Qualifications
1 6 (13.64%) Microsoft Certification
2 4 (9.09%) MCSE
3 3 (6.82%) MCP
3 3 (6.82%) Degree
4 2 (4.55%) Cisco Certification
4 2 (4.55%) Security Cleared
4 2 (4.55%) MCSD
4 2 (4.55%) CCNP
4 2 (4.55%) CCNA
5 1 (2.27%) CCA
5 1 (2.27%) Citrix Certification
5 1 (2.27%) HNC
5 1 (2.27%) MCDST
5 1 (2.27%) MCITP
5 1 (2.27%) SC Cleared
Quality Assurance & Compliance
1 1 (2.27%) SLA
System Software
1 27 (61.36%) Active Directory
2 12 (27.27%) VMware Infrastructure
3 4 (9.09%) Hyper-V
3 4 (9.09%) vSphere
4 3 (6.82%) Xen
5 2 (4.55%) Citrix Presentation Server
5 2 (4.55%) XenApp
5 2 (4.55%) Terminal Services
6 1 (2.27%) VMware ESX
6 1 (2.27%) VMware Workstation
6 1 (2.27%) MetaFrame
6 1 (2.27%) XenServer
Systems Management
1 9 (20.45%) SCCM
2 4 (9.09%) SCOM
2 4 (9.09%) Backup Exec
3 2 (4.55%) ARCserve
4 1 (2.27%) SCVMM
Vendors
1 26 (59.09%) VMware
2 16 (36.36%) Microsoft
3 14 (31.82%) Citrix
4 7 (15.91%) Cisco
5 5 (11.36%) HP
6 4 (9.09%) Symantec
7 3 (6.82%) SAP
7 3 (6.82%) Hitachi
7 3 (6.82%) NetApp
8 2 (4.55%) CheckPoint
8 2 (4.55%) Avaya
8 2 (4.55%) Intel
9 1 (2.27%) Sophos
9 1 (2.27%) Mitel