The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 17 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
17 Jan 2017
Same period 2016 Same period 2015
Services Delivery
England / East of England
Rank 50 73 54
Rank change year-on-year
+23 -19
Contract jobs citing Service Delivery 78 52 75
As % of all contract IT jobs located in the East of England 3.65% 2.26% 2.98%
As % of the Processes & Methodologies category 4.60% 2.91% 3.87%
Number of daily rates quoted 44 28 34
Median daily rate £413 £363 £375
Median daily rate % change year-on-year
+13.79% -3.33%
90% offered a daily rate of more than £238 £185 £200
10% offered a daily rate of more than £593 £490 £513
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 2 2 8
Median hourly rate £12.92 £18.50 £12.00
Median hourly rate % change year-on-year
-30.18% +54.16%
90% offered a hourly rate of more than £10.05 £13.30 £11.70
10% offered a hourly rate of more than £15.78 £23.70 £13.20
UK excluding London median hourly rate £12.88 £21.50 £14.00
% change year-on-year
-40.11% +53.57%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1696 1784 1938
As % of all contract IT jobs located in the East of England 79.29% 77.46% 77.03%
Number of daily rates quoted 991 1068 1195
Median daily rate £425 £425 £425
90% offered a daily rate of more than £270 £275 £255
10% offered a daily rate of more than £550 £588 £575
UK excluding London median daily rate £410 £400 £390
% change year-on-year
+2.50% +2.56%
Number of hourly rates quoted 120 173 131
Median hourly rate £36.00 £40.00 £24.50
Median hourly rate % change year-on-year
-10.00% +63.26%
90% offered a hourly rate of more than £14.00 £16.00 £12.28
10% offered a hourly rate of more than £46.00 £55.00 £47.00
UK excluding London median hourly rate £34.50 £39.00 £25.50
% change year-on-year
-11.53% +52.94%

Service Delivery
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 17 January 2017.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 17 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire +12 22 £438 +25.00% 8
Cambridgeshire +5 16 £575 +53.33% 4
Hertfordshire +1 13 £550 +197.29% 5
Essex -1 13 £450 +5.88% 4
Suffolk 0 8 £250 -41.17% 1
Norfolk +11 6 £365 -28.78% 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 17 January 2017, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Delivery.

1 32 (27.59%) Finance
2 30 (25.86%) ITIL
3 28 (24.14%) Service Management
4 27 (23.28%) Windows
5 19 (16.38%) Active Directory
6 18 (15.52%) SQL
7 17 (14.66%) Microsoft
7 17 (14.66%) Project Management
8 14 (12.07%) VMware
8 14 (12.07%) Windows 7
9 13 (11.21%) SLA
10 12 (10.34%) Stakeholder Management
10 12 (10.34%) VMware Infrastructure
11 11 (9.48%) Capacity Planning
11 11 (9.48%) Linux
11 11 (9.48%) PRINCE2
11 11 (9.48%) Analytical Skills
12 10 (8.62%) Change Management
12 10 (8.62%) ITSM
12 10 (8.62%) Security Cleared
13 9 (7.76%) MS Office
13 9 (7.76%) DNS
13 9 (7.76%) Data Centre
14 8 (6.90%) Business Intelligence
14 8 (6.90%) SharePoint
14 8 (6.90%) MS Excel
14 8 (6.90%) ITIL Certification
14 8 (6.90%) Migration
14 8 (6.90%) Tableau
14 8 (6.90%) Analytics

Service Delivery
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (6.90%) SharePoint
2 3 (2.59%) BizTalk Server
2 3 (2.59%) IIS
2 3 (2.59%) SharePoint 2013
3 2 (1.72%) MS Exchange
4 1 (0.86%) SharePoint Server
Applications
1 9 (7.76%) MS Office
2 8 (6.90%) MS Excel
3 3 (2.59%) MS Project
4 1 (0.86%) MS PowerPoint
4 1 (0.86%) Spreadsheet
Business Applications
1 2 (1.72%) Primavera
2 1 (0.86%) SAP Oil and Gas
Cloud Services
1 4 (3.45%) IaaS
1 4 (3.45%) OneDrive
2 3 (2.59%) Amazon AWS
3 2 (1.72%) SaaS
4 1 (0.86%) Microsoft Azure
4 1 (0.86%) Office 365
Communications & Networking
1 9 (7.76%) DNS
2 4 (3.45%) WAN
3 3 (2.59%) DHCP
4 2 (1.72%) LAN
4 2 (1.72%) LDAP
5 1 (0.86%) Firewall
5 1 (0.86%) Internet
5 1 (0.86%) Intranet
5 1 (0.86%) SAN
5 1 (0.86%) Structured Cabling
5 1 (0.86%) VLAN
5 1 (0.86%) VoIP
Database & Business Intelligence
1 6 (5.17%) Relational Database
2 4 (3.45%) SQL Server
3 3 (2.59%) Big Data
3 3 (2.59%) MySQL
3 3 (2.59%) RDBMS
4 2 (1.72%) Hadoop
5 1 (0.86%) BusinessObjects
5 1 (0.86%) Data Warehouse
5 1 (0.86%) SAP BW
5 1 (0.86%) SAP HANA
Development Applications
1 1 (0.86%) JIRA
General
1 32 (27.59%) Finance
2 5 (4.31%) Retail
2 5 (4.31%) Telecoms
3 4 (3.45%) Local Government
4 3 (2.59%) Manufacturing
5 2 (1.72%) Back Office
5 2 (1.72%) Law
6 1 (0.86%) Banking
6 1 (0.86%) Electronics
6 1 (0.86%) Legal
6 1 (0.86%) Marketing
6 1 (0.86%) Publishing
Job Titles
1 22 (18.97%) Analyst
2 19 (16.38%) Service Manager
3 18 (15.52%) Delivery Manager
3 18 (15.52%) Services Delivery Manager
4 11 (9.48%) IT Manager
4 11 (9.48%) Project Manager
5 8 (6.90%) Architect
5 8 (6.90%) Report Analyst
6 6 (5.17%) Business Analyst
7 5 (4.31%) Head of Infrastructure
7 5 (4.31%) Service Analyst
7 5 (4.31%) Service Desk Support
8 4 (3.45%) 3rd Line Support
8 4 (3.45%) Coordinator
8 4 (3.45%) HR Manager
8 4 (3.45%) IT Programme Manager
8 4 (3.45%) Senior Windows Engineer
8 4 (3.45%) Service Desk Analyst
8 4 (3.45%) Technical Support
8 4 (3.45%) Windows Engineer
Libraries, Frameworks & Software Standards
1 2 (1.72%) Middleware
Miscellaneous
1 11 (9.48%) Analytical Skills
2 9 (7.76%) Data Centre
3 7 (6.03%) EPoS
3 7 (6.03%) Management Information System
4 4 (3.45%) Learning Management System
5 3 (2.59%) Algorithms
5 3 (2.59%) Biology
5 3 (2.59%) Computer Science
5 3 (2.59%) EMC VNX
6 2 (1.72%) Security Operations Centre
7 1 (0.86%) CMDB
7 1 (0.86%) Informatics
7 1 (0.86%) NHS
7 1 (0.86%) Smartphone
7 1 (0.86%) VAX
7 1 (0.86%) Video Conferencing
Operating Systems
1 27 (23.28%) Windows
2 14 (12.07%) Windows 7
3 11 (9.48%) Linux
4 7 (6.03%) Unix
5 2 (1.72%) Windows Server
5 2 (1.72%) Windows Server 2003
5 2 (1.72%) Windows Server 2008
5 2 (1.72%) Windows Server 2012
6 1 (0.86%) Android
Processes & Methodologies
1 30 (25.86%) ITIL
2 28 (24.14%) Service Management
3 17 (14.66%) Project Management
4 12 (10.34%) Stakeholder Management
5 11 (9.48%) Capacity Planning
5 11 (9.48%) PRINCE2
6 10 (8.62%) Change Management
6 10 (8.62%) ITSM
7 8 (6.90%) Analytics
7 8 (6.90%) Business Intelligence
7 8 (6.90%) Migration
8 7 (6.03%) Risk Management
9 6 (5.17%) Agile Software Development
9 6 (5.17%) High Availability
9 6 (5.17%) Incident Management
9 6 (5.17%) Planning and Forecasting
9 6 (5.17%) Programme Management
9 6 (5.17%) Service Design
9 6 (5.17%) Validation
10 5 (4.31%) SIEM
Programming Languages
1 18 (15.52%) SQL
2 5 (4.31%) C
3 3 (2.59%) C++
3 3 (2.59%) Python
4 1 (0.86%) PowerShell
4 1 (0.86%) VBScript
Qualifications
1 10 (8.62%) Security Cleared
2 8 (6.90%) ITIL Certification
3 6 (5.17%) SC Cleared
4 4 (3.45%) Degree
4 4 (3.45%) MCP
4 4 (3.45%) MCSE
4 4 (3.45%) Microsoft Certification
5 3 (2.59%) CCNA
5 3 (2.59%) CISA
5 3 (2.59%) Cisco Certification
5 3 (2.59%) CISM
5 3 (2.59%) CISSP
5 3 (2.59%) GIAC
5 3 (2.59%) GISP
5 3 (2.59%) IISP
5 3 (2.59%) Postgraduate
5 3 (2.59%) PRINCE2 Certification
6 2 (1.72%) DBS Check
6 2 (1.72%) DV Cleared
7 1 (0.86%) PMP
Quality Assurance & Compliance
1 13 (11.21%) SLA
2 3 (2.59%) PCI DSS
3 1 (0.86%) Disclosure Scotland
3 1 (0.86%) GxP
3 1 (0.86%) QA
System Software
1 19 (16.38%) Active Directory
2 12 (10.34%) VMware Infrastructure
3 3 (2.59%) vSphere
4 2 (1.72%) Virtual Desktop
4 2 (1.72%) VMware ESX
4 2 (1.72%) XenApp
5 1 (0.86%) Microsoft App-V
5 1 (0.86%) Terminal Server
Systems Management
1 5 (4.31%) SCCM
2 3 (2.59%) HP Quality Center
Vendors
1 17 (14.66%) Microsoft
2 14 (12.07%) VMware
3 8 (6.90%) Tableau
4 7 (6.03%) Citrix
5 6 (5.17%) HP
6 5 (4.31%) ServiceNow
7 4 (3.45%) NetApp
7 4 (3.45%) Saba
7 4 (3.45%) SAP
7 4 (3.45%) Workday
8 3 (2.59%) Apple
8 3 (2.59%) Dell
8 3 (2.59%) EMC
8 3 (2.59%) Epicor
8 3 (2.59%) Oracle
9 2 (1.72%) ArcSight
9 2 (1.72%) Avaya
9 2 (1.72%) Cloudera
9 2 (1.72%) Hortonworks
10 1 (0.86%) Juniper
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