The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 23 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Jul 2016
Same period 2015 Same period 2014
Services Delivery
Rank 89 70 56
Rank change year-on-year
-19 -14
Contract jobs citing Service Delivery 40 82 100
As % of all contract IT jobs located in the East of England 1.59% 2.64% 3.42%
As % of the Processes & Methodologies category 1.98% 3.34% 4.44%
Number of daily rates quoted 22 55 56
Median daily rate £230 £329 £375
Median daily rate % change year-on-year
-30.09% -12.26%
90% offered a daily rate of more than £130 £215 £219
10% offered a daily rate of more than £515 £450 £513
UK excluding London median daily rate £363 £400 £375
% change year-on-year
-9.37% +6.66%
Number of hourly rates quoted 5 11 7
Median hourly rate £23.50 £12.00 £20.75
Median hourly rate % change year-on-year
+95.83% -42.16%
90% offered a hourly rate of more than £16.13 £12.00 £11.80
10% offered a hourly rate of more than £27.61 £30.00 £78.00
UK excluding London median hourly rate £23.25 £16.75 £15.00
% change year-on-year
+38.80% +11.66%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2019 2456 2253
As % of all contract IT jobs located in the East of England 80.21% 79.00% 77.03%
Number of daily rates quoted 1182 1513 1311
Median daily rate £425 £395 £388
Median daily rate % change year-on-year
+7.59% +1.93%
90% offered a daily rate of more than £255 £260 £250
10% offered a daily rate of more than £550 £525 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 151 161 153
Median hourly rate £32.00 £32.50 £28.83
Median hourly rate % change year-on-year
-1.53% +12.74%
90% offered a hourly rate of more than £16.50 £12.00 £15.00
10% offered a hourly rate of more than £46.80 £50.00 £41.95
UK excluding London median hourly rate £28.50 £30.00 £27.50
% change year-on-year
-5.00% +9.09%

Service Delivery
Jobs Demand Trend in the East of England

The demand trend of contract jobs across the East of England region citing Service Delivery as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 23 July 2016.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 23 July 2016.

Service Delivery Hourly Rate Histogram in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 23 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire -1 15 £220 -21.14% 5
Norfolk +7 8 £166 -45.12%
Bedfordshire -11 7 £350 +7.69% 2
Cambridgeshire +9 6 £400 -3.03% 4
Suffolk -2 3 £250 -37.50% 1
Essex +4 2 £200 -56.52% 3
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 23 July 2016, IT contractor jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the East of England region with a requirement for Service Delivery.

1 45 (38.79%) ITIL
2 33 (28.45%) Microsoft
3 30 (25.86%) Windows
4 24 (20.69%) Service Management
5 19 (16.38%) Management Information System
5 19 (16.38%) Continuous Improvement
6 17 (14.66%) Finance
7 16 (13.79%) Problem Management
8 15 (12.93%) ITIL Certification
8 15 (12.93%) Analytical Skills
9 13 (11.21%) Stakeholder Management
9 13 (11.21%) Active Directory
10 12 (10.34%) NHS
10 12 (10.34%) VMware
10 12 (10.34%) Windows Server 2003
10 12 (10.34%) IaaS
11 11 (9.48%) Windows 7
11 11 (9.48%) SaaS
11 11 (9.48%) PaaS
11 11 (9.48%) Project Management
11 11 (9.48%) SharePoint
11 11 (9.48%) Security Cleared
12 10 (8.62%) Information Governance
13 9 (7.76%) Windows Server 2012
13 9 (7.76%) IIS
13 9 (7.76%) Microsoft Certification
14 8 (6.90%) MS Office
14 8 (6.90%) ITSM
14 8 (6.90%) Configuration Management
15 7 (6.03%) Capacity Management

Service Delivery
Top Related IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (9.48%) SharePoint
2 9 (7.76%) IIS
3 4 (3.45%) Exchange Server 2010
3 4 (3.45%) MS Exchange
4 2 (1.72%) BizTalk Server
5 1 (0.86%) Blackberry Enterprise Server
5 1 (0.86%) IBM Notes
5 1 (0.86%) WebLogic
Applications
1 8 (6.90%) MS Office
2 6 (5.17%) MS PowerPoint
3 4 (3.45%) MS Excel
Business Applications
1 2 (1.72%) Unit4 Business World
2 1 (0.86%) Oracle Applications
Cloud Services
1 12 (10.34%) IaaS
2 11 (9.48%) PaaS
2 11 (9.48%) SaaS
3 6 (5.17%) Office 365
4 5 (4.31%) OneDrive
5 1 (0.86%) Amazon AWS
Communications & Networking
1 6 (5.17%) HTTP
1 6 (5.17%) TCP/IP
2 4 (3.45%) DNS
2 4 (3.45%) LAN
3 3 (2.59%) Internet
3 3 (2.59%) WAN
4 2 (1.72%) Firewall
4 2 (1.72%) VPN
5 1 (0.86%) Cisco ASA
5 1 (0.86%) FTP
5 1 (0.86%) Network Security
5 1 (0.86%) Wireless
Database & Business Intelligence
1 2 (1.72%) Relational Database
2 1 (0.86%) Big Data
2 1 (0.86%) Data Warehouse
2 1 (0.86%) DB2
2 1 (0.86%) Enterprise Data Warehouse
2 1 (0.86%) MySQL
2 1 (0.86%) OLAP
2 1 (0.86%) RDBMS
2 1 (0.86%) SQL Server
Development Applications
1 1 (0.86%) PVCS
1 1 (0.86%) SoapUI
1 1 (0.86%) TestDirector
1 1 (0.86%) TestPartner
General
1 17 (14.66%) Finance
2 6 (5.17%) Local Government
3 3 (2.59%) Marketing
3 3 (2.59%) Retail
3 3 (2.59%) Telecoms
4 2 (1.72%) Pharmaceutical
Job Titles
1 20 (17.24%) Analyst
2 14 (12.07%) Architect
2 14 (12.07%) Support Engineer
3 11 (9.48%) Cloud Architect
3 11 (9.48%) Service Desk Team Leader
3 11 (9.48%) Service Manager
3 11 (9.48%) Solutions Architect
3 11 (9.48%) Team Leader
4 10 (8.62%) Cloud Solutions Architect
4 10 (8.62%) Desktop Support
4 10 (8.62%) Microsoft Solutions Architect
5 9 (7.76%) Applications Support
6 8 (6.90%) Delivery Manager
6 8 (6.90%) Desktop Engineer
6 8 (6.90%) Desktop Support Engineer
6 8 (6.90%) IT Analyst
6 8 (6.90%) IT Manager
6 8 (6.90%) Service Analyst
6 8 (6.90%) Services Delivery Manager
6 8 (6.90%) Support Analyst
Libraries, Frameworks & Software Standards
1 7 (6.03%) .NET
1 7 (6.03%) Classic ASP
2 6 (5.17%) WCF
3 2 (1.72%) Middleware
3 2 (1.72%) XML
4 1 (0.86%) Ajax
4 1 (0.86%) CSS
4 1 (0.86%) HTML
4 1 (0.86%) SOAP
Miscellaneous
1 19 (16.38%) Management Information System
2 15 (12.93%) Analytical Skills
3 12 (10.34%) NHS
4 4 (3.45%) Data Centre
5 3 (2.59%) Blackberry
5 3 (2.59%) Driving Licence
5 3 (2.59%) Visualisation
6 2 (1.72%) Client/Server
6 2 (1.72%) Smartphone
6 2 (1.72%) Statistics
7 1 (0.86%) Biology
7 1 (0.86%) Biometrics
7 1 (0.86%) Computer Science
7 1 (0.86%) EPoS
7 1 (0.86%) Fat Client
7 1 (0.86%) IBM Mainframe
7 1 (0.86%) iPad
7 1 (0.86%) Smart Meter
7 1 (0.86%) Thin Client
7 1 (0.86%) Video Conferencing
Operating Systems
1 30 (25.86%) Windows
2 12 (10.34%) Windows Server 2003
3 11 (9.48%) Windows 7
4 9 (7.76%) Windows Server 2012
5 5 (4.31%) Linux
5 5 (4.31%) Windows 8
6 4 (3.45%) Android
6 4 (3.45%) Unix
7 2 (1.72%) Windows Server
7 2 (1.72%) Windows Server 2008
8 1 (0.86%) Windows Phone
Processes & Methodologies
1 45 (38.79%) ITIL
2 24 (20.69%) Service Management
3 19 (16.38%) Continuous Improvement
4 16 (13.79%) Problem Management
5 13 (11.21%) Stakeholder Management
6 11 (9.48%) Project Management
7 10 (8.62%) Information Governance
8 8 (6.90%) Configuration Management
8 8 (6.90%) ITSM
9 7 (6.03%) Capacity Management
9 7 (6.03%) Information Management
9 7 (6.03%) Network Load Balancing
9 7 (6.03%) Performance Management
10 6 (5.17%) Change Management
10 6 (5.17%) ITIL V3
11 5 (4.31%) Incident Management
11 5 (4.31%) Line Management
11 5 (4.31%) Risk Management
11 5 (4.31%) Stakeholder Engagement
12 4 (3.45%) Dependency Management
Programming Languages
1 7 (6.03%) SQL
2 2 (1.72%) Python
3 1 (0.86%) C
3 1 (0.86%) C++
3 1 (0.86%) Java
3 1 (0.86%) JavaScript
3 1 (0.86%) PHP
Qualifications
1 15 (12.93%) ITIL Certification
2 11 (9.48%) Security Cleared
3 9 (7.76%) Microsoft Certification
4 6 (5.17%) MCP
4 6 (5.17%) MCSE
5 5 (4.31%) BPSS Clearance
6 4 (3.45%) Degree
7 3 (2.59%) CISM
8 2 (1.72%) CCNA
8 2 (1.72%) Cisco Certification
8 2 (1.72%) SC Cleared
9 1 (0.86%) DBS Check
9 1 (0.86%) Postgraduate
Quality Assurance & Compliance
1 4 (3.45%) Data Quality
2 3 (2.59%) Disclosure Scotland
2 3 (2.59%) ISO/IEC 27001
2 3 (2.59%) PCI DSS
2 3 (2.59%) QA
3 2 (1.72%) SLA
System Software
1 13 (11.21%) Active Directory
2 2 (1.72%) Virtual Desktop
2 2 (1.72%) VMware ESX
2 2 (1.72%) VMware Infrastructure
3 1 (0.86%) Forefront TMG
3 1 (0.86%) vSphere
Systems Management
1 5 (4.31%) SCCM
2 1 (0.86%) OpenView
2 1 (0.86%) OpenView Configuration Management
2 1 (0.86%) Unicenter
Vendors
1 33 (28.45%) Microsoft
2 12 (10.34%) VMware
3 7 (6.03%) Citrix
4 6 (5.17%) Cisco
4 6 (5.17%) Oracle
5 3 (2.59%) Tableau
6 2 (1.72%) Proofpoint
6 2 (1.72%) SAP
7 1 (0.86%) Adobe
7 1 (0.86%) Apple
7 1 (0.86%) Civica
7 1 (0.86%) EMC
7 1 (0.86%) IBM
7 1 (0.86%) Intel Security
7 1 (0.86%) Lotus
7 1 (0.86%) NetApp
7 1 (0.86%) Symantec
Ipswich, Suffolk
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