The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 53 79 59
Rank change year-on-year
+26 -20
Contract jobs citing Service Delivery 107 45 93
As % of all contract IT jobs located in the East of England 3.54% 1.88% 3.06%
As % of the Processes & Methodologies category 4.82% 2.70% 4.59%
Number of daily rates quoted 59 22 38
Average daily rate
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of your Daily Rate
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£375 £368 £381
Average daily rate % change year-on-year
+2.04% -3.60%
90% offered a daily rate of more than £205 £213 £139
10% offered a daily rate of more than £540 £425 £579
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 8 1 11
Average hourly rate £17.88 £15.00 £17.00
Average hourly rate % change year-on-year
+19.16% -11.76%
UK excluding London average hourly rate £14.25 £17.50 £19.00
% change year-on-year
-18.57% -7.89%
Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2220 1667 2028
As % of all contract IT jobs located in the East of England 73.36% 69.69% 66.82%
Number of daily rates quoted 1299 869 999
Average daily rate £398 £375 £375
Average daily rate % change year-on-year
+6.00% -
90% offered a daily rate of more than £250 £225 £225
10% offered a daily rate of more than £500 £500 £463
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 156 132 233
Average hourly rate £28.83 £33.00 £33.50
Average hourly rate % change year-on-year
-12.65% -1.49%
90% offered a hourly rate of more than £13.00 £17.60 £16.00
10% offered a hourly rate of more than £41.95 £42.50 £42.50
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 24 July 2014.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 24 July 2014.

Service Delivery Hourly Rate Histogram in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +19 25 £300 -25.00% 3
Bedfordshire -2 25 £475 +43.93% 9
Essex +4 24 £413 +3.12% 1
Hertfordshire +13 20 £350 -17.64% 2
Norfolk -1 13 £263 +22.09%
Suffolk - - - - 2
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 24 July 2014, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 85 (49.13%) ITIL
2 43 (24.86%) SLA
3 39 (22.54%) Finance
4 34 (19.65%) Windows
5 28 (16.18%) Incident Management
6 27 (15.61%) Active Directory
7 25 (14.45%) UNIX
8 24 (13.87%) Microsoft
9 23 (13.29%) E-Commerce
9 23 (13.29%) Service Management
9 23 (13.29%) Security Cleared
10 22 (12.72%) Retail
10 22 (12.72%) Oracle
11 20 (11.56%) HP
12 18 (10.40%) SQL
13 17 (9.83%) Linux
14 14 (8.09%) CMS
14 14 (8.09%) PRINCE2
14 14 (8.09%) Project Management
14 14 (8.09%) Citrix
14 14 (8.09%) SC Cleared
15 13 (7.51%) MS Office
15 13 (7.51%) Management Information System
16 12 (6.94%) DNS
16 12 (6.94%) HTTP
16 12 (6.94%) MS Exchange
16 12 (6.94%) DHCP
16 12 (6.94%) ITIL Certification
16 12 (6.94%) Degree
17 11 (6.36%) NHS

Service Delivery
Top Related IT Skills in the East of England by Category

For the 6 months to 24 July 2014, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 14 (8.09%) CMS
2 12 (6.94%) MS Exchange
3 9 (5.20%) IIS
3 9 (5.20%) WebSphere
4 7 (4.05%) Exchange Server 2010
4 7 (4.05%) IBM Notes
5 6 (3.47%) IBM HTTP Server
5 6 (3.47%) MQSeries
5 6 (3.47%) WebSphere Application Server
5 6 (3.47%) Apache
5 6 (3.47%) Tomcat
6 5 (2.89%) SharePoint
7 4 (2.31%) SharePoint Server
7 4 (2.31%) WebLogic
8 3 (1.73%) Exchange Server 2007
8 3 (1.73%) Lync
8 3 (1.73%) Exchange Server 2013
8 3 (1.73%) Blackberry Enterprise Server
8 3 (1.73%) BizTalk Server
9 2 (1.16%) Exchange Server 2003
Applications
1 13 (7.51%) MS Office
2 5 (2.89%) MS Excel
3 2 (1.16%) MS Project
4 1 (0.58%) MS PowerPoint
Business Applications
1 3 (1.73%) Oracle EBS
2 2 (1.16%) assyst
3 1 (0.58%) Magento
3 1 (0.58%) Oracle CRM
Cloud Services
1 5 (2.89%) Amazon AWS
Communications & Networking
1 12 (6.94%) DNS
1 12 (6.94%) HTTP
1 12 (6.94%) DHCP
2 7 (4.05%) Internet
3 4 (2.31%) TCP/IP
4 2 (1.16%) SAN
4 2 (1.16%) VoIP
5 1 (0.58%) iSCSI
5 1 (0.58%) FirePass
5 1 (0.58%) Cisco ASA
5 1 (0.58%) NAS
5 1 (0.58%) Multicast
5 1 (0.58%) IPv6
5 1 (0.58%) VPN
5 1 (0.58%) SSL
5 1 (0.58%) FTP
5 1 (0.58%) MPLS
5 1 (0.58%) Firewall
5 1 (0.58%) IP Telephony
Database & Business Intelligence
1 11 (6.36%) Data Warehouse
2 8 (4.62%) Oracle Database
3 6 (3.47%) PostgreSQL
3 6 (3.47%) DB2
4 4 (2.31%) SQL Server
4 4 (2.31%) SAP Data Services
5 2 (1.16%) Oracle Reports
5 2 (1.16%) SQL Server 2008
6 1 (0.58%) Relational Database
6 1 (0.58%) MySQL
6 1 (0.58%) SQL Server 2005
Development Applications
1 2 (1.16%) Toad
2 1 (0.58%) Visual Studio
General
1 39 (22.54%) Finance
2 22 (12.72%) Retail
3 10 (5.78%) Local Government
4 7 (4.05%) Legal
5 6 (3.47%) Banking
5 6 (3.47%) Manufacturing
6 5 (2.89%) Telecoms
7 2 (1.16%) Marketing
7 2 (1.16%) Back Office
7 2 (1.16%) Law
7 2 (1.16%) Publishing
8 1 (0.58%) Pharmaceutical
8 1 (0.58%) Games
8 1 (0.58%) Advertising
8 1 (0.58%) Automotive
Job Titles
1 47 (27.17%) Service Manager
2 41 (23.70%) Delivery Manager
3 38 (21.97%) Services Delivery Manager
4 31 (17.92%) Analyst
5 26 (15.03%) Project Manager
6 17 (9.83%) Support Analyst
7 15 (8.67%) Service Analyst
8 14 (8.09%) Technical Manager
9 13 (7.51%) Technical Services Manager
10 11 (6.36%) Service Desk Analyst
11 10 (5.78%) Architect
11 10 (5.78%) 1st Line Support
12 9 (5.20%) Technical Delivery Manager
12 9 (5.20%) Delivery Project Manager
12 9 (5.20%) Developer
13 7 (4.05%) Infrastructure Project Manager
13 7 (4.05%) Administrator
13 7 (4.05%) IT Services Manager
13 7 (4.05%) Infrastructure Manager
14 6 (3.47%) Technical Support
Libraries, Frameworks & Software Standards
1 7 (4.05%) Web Services
1 7 (4.05%) .NET
2 3 (1.73%) J2EE
2 3 (1.73%) Flash
2 3 (1.73%) Spring
3 1 (0.58%) Middleware
Miscellaneous
1 13 (7.51%) Management Information System
2 11 (6.36%) NHS
3 8 (4.62%) Computer Science
4 6 (3.47%) Blackberry
5 4 (2.31%) Freedom of Information
5 4 (2.31%) CMDB
6 3 (1.73%) iPhone
6 3 (1.73%) Kindle
6 3 (1.73%) Mainframe
7 2 (1.16%) Statistics
7 2 (1.16%) AS400
7 2 (1.16%) EPoS
8 1 (0.58%) Fat Client
8 1 (0.58%) Online Games
8 1 (0.58%) Data Protection Act
8 1 (0.58%) IBM Mainframe
8 1 (0.58%) EqualLogic
8 1 (0.58%) iPad
8 1 (0.58%) Enterprise Software
8 1 (0.58%) Thin Client
Operating Systems
1 34 (19.65%) Windows
2 25 (14.45%) UNIX
3 17 (9.83%) Linux
4 10 (5.78%) Windows 7
5 7 (4.05%) Red Hat Enterprise Linux
5 7 (4.05%) Windows Server 2003
6 6 (3.47%) SUSE
6 6 (3.47%) AIX
6 6 (3.47%) Windows Server 2008
7 4 (2.31%) Windows XP
7 4 (2.31%) Solaris
8 3 (1.73%) Android
8 3 (1.73%) Windows 2000 Server
9 2 (1.16%) MVS
9 2 (1.16%) Windows Server 2012
9 2 (1.16%) Windows Vista
10 1 (0.58%) Mac OS
10 1 (0.58%) Apple iOS
10 1 (0.58%) Windows 2000
Processes & Methodologies
1 85 (49.13%) ITIL
2 28 (16.18%) Incident Management
3 23 (13.29%) E-Commerce
3 23 (13.29%) Service Management
4 14 (8.09%) PRINCE2
4 14 (8.09%) Project Management
5 11 (6.36%) Change Management
6 10 (5.78%) Stakeholder Management
6 10 (5.78%) Problem Management
6 10 (5.78%) ITIL V3
7 9 (5.20%) Data Modelling
7 9 (5.20%) Technical Architecture
7 9 (5.20%) Migration
8 7 (4.05%) Knowledge Management
8 7 (4.05%) Waterfall
8 7 (4.05%) Risk Management
8 7 (4.05%) Web Development
8 7 (4.05%) Enterprise Architecture
9 6 (3.47%) ITSM
9 6 (3.47%) ETL
Programming Languages
1 18 (10.40%) SQL
2 11 (6.36%) Java
3 2 (1.16%) T-SQL
4 1 (0.58%) PowerShell
4 1 (0.58%) VB
4 1 (0.58%) PHP
4 1 (0.58%) C
4 1 (0.58%) C#
4 1 (0.58%) Shell Script
4 1 (0.58%) JCL
Qualifications
1 23 (13.29%) Security Cleared
2 14 (8.09%) SC Cleared
3 12 (6.94%) ITIL Certification
3 12 (6.94%) Degree
4 8 (4.62%) MCP
5 7 (4.05%) DV Cleared
6 3 (1.73%) PRINCE2 Practitioner
6 3 (1.73%) MCSE
6 3 (1.73%) Microsoft Certification
7 2 (1.16%) PRINCE2 Certification
7 2 (1.16%) Cisco Certification
7 2 (1.16%) CCNA
7 2 (1.16%) MCSA
7 2 (1.16%) IIBA
8 1 (0.58%) CTC Cleared
8 1 (0.58%) APMP
8 1 (0.58%) ITIL Foundation Certificate
8 1 (0.58%) ISEB
8 1 (0.58%) PMI Certification
8 1 (0.58%) MCTS
Quality Assurance & Compliance
1 43 (24.86%) SLA
2 3 (1.73%) QA
2 3 (1.73%) ISO 9001
3 2 (1.16%) ISO/IEC 27001
3 2 (1.16%) ISO 9000
System Software
1 27 (15.61%) Active Directory
2 3 (1.73%) VMware Infrastructure
2 3 (1.73%) Terminal Services
3 2 (1.16%) XenApp
4 1 (0.58%) EMC RecoverPoint
4 1 (0.58%) Hyper-V
4 1 (0.58%) Microsoft App-V
Systems Management
1 2 (1.16%) SCCM
2 1 (0.58%) EMC NetWorker
2 1 (0.58%) SCOM
2 1 (0.58%) HP SIM
2 1 (0.58%) Cisco CUCM
2 1 (0.58%) OpenView
2 1 (0.58%) OPNET
Vendors
1 24 (13.87%) Microsoft
2 22 (12.72%) Oracle
3 20 (11.56%) HP
4 14 (8.09%) Citrix
5 9 (5.20%) Cisco
6 8 (4.62%) SAP
7 7 (4.05%) IBM
7 7 (4.05%) Dell
7 7 (4.05%) Adobe
7 7 (4.05%) Symantec
7 7 (4.05%) Lotus
7 7 (4.05%) Red Hat
8 6 (3.47%) VMware
8 6 (3.47%) McAfee
8 6 (3.47%) Sun
9 4 (2.31%) Altiris
10 3 (1.73%) Apple
10 3 (1.73%) JD Edwards
10 3 (1.73%) Lagan
11 2 (1.16%) NetApp
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