The first table below looks at the demand for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the East of England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Services Delivery
Rank 52 74 57
Rank change year-on-year
+22 -17
Contract jobs citing Service Delivery 109 47 93
As % of all contract IT jobs located in the East of England 3.59% 1.97% 3.07%
As % of the Processes & Methodologies category 4.90% 2.83% 4.57%
Number of daily rates quoted 61 24 38
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £375 £394
Average daily rate % change year-on-year
- -4.76%
90% offered a daily rate of more than £213 £213 £139
10% offered a daily rate of more than £525 £425 £591
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 8 0 11
Average hourly rate £17.88 - £17.00
UK excluding London average hourly rate £14.75 £19.13 £19.00
% change year-on-year
-22.87% +0.65%
Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2224 1663 2034
As % of all contract IT jobs located in the East of England 73.28% 69.58% 67.20%
Number of daily rates quoted 1304 873 1005
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £250 £225 £225
10% offered a daily rate of more than £500 £500 £463
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 158 131 231
Average hourly rate £30.00 £33.00 £33.50
Average hourly rate % change year-on-year
-9.09% -1.49%
90% offered a hourly rate of more than £13.00 £17.75 £16.00
10% offered a hourly rate of more than £41.95 £42.50 £42.50
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Delivery
England

Service Delivery
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 28 July 2014.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 28 July 2014.

Service Delivery Hourly Rate Histogram in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 28 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bedfordshire -2 26 £475 +43.93% 14
Cambridgeshire +1 25 £300 -25.00% 5
Essex +5 24 £413 +3.12% 1
Hertfordshire +17 21 £384 -9.70% 5
Norfolk +1 13 £263 +22.09%
Suffolk - - - - 1
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 28 July 2014, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 85 (48.30%) ITIL
2 43 (24.43%) SLA
3 39 (22.16%) Finance
4 34 (19.32%) Windows
5 28 (15.91%) Incident Management
6 27 (15.34%) Active Directory
7 25 (14.20%) Microsoft
7 25 (14.20%) UNIX
8 24 (13.64%) E-Commerce
9 23 (13.07%) Service Management
9 23 (13.07%) Security Cleared
10 22 (12.50%) Retail
10 22 (12.50%) Oracle
11 20 (11.36%) HP
12 18 (10.23%) SQL
13 17 (9.66%) PRINCE2
13 17 (9.66%) Linux
14 15 (8.52%) Project Management
15 14 (7.95%) Citrix
15 14 (7.95%) CMS
15 14 (7.95%) SC Cleared
16 13 (7.39%) Management Information System
16 13 (7.39%) MS Office
17 12 (6.82%) DNS
17 12 (6.82%) HTTP
17 12 (6.82%) MS Exchange
17 12 (6.82%) DHCP
17 12 (6.82%) ITIL Certification
17 12 (6.82%) Change Management
17 12 (6.82%) Degree

Service Delivery
Top Related IT Skills in the East of England by Category

For the 6 months to 28 July 2014, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 14 (7.95%) CMS
2 12 (6.82%) MS Exchange
3 9 (5.11%) IIS
3 9 (5.11%) WebSphere
4 7 (3.98%) Exchange Server 2010
4 7 (3.98%) IBM Notes
5 6 (3.41%) Apache
5 6 (3.41%) Tomcat
5 6 (3.41%) MQSeries
5 6 (3.41%) WebSphere Application Server
5 6 (3.41%) IBM HTTP Server
6 5 (2.84%) SharePoint
7 4 (2.27%) WebLogic
7 4 (2.27%) SharePoint Server
8 3 (1.70%) BizTalk Server
8 3 (1.70%) Blackberry Enterprise Server
8 3 (1.70%) Exchange Server 2013
8 3 (1.70%) Exchange Server 2007
8 3 (1.70%) Lync
9 2 (1.14%) Exchange Server 2003
Applications
1 13 (7.39%) MS Office
2 5 (2.84%) MS Excel
3 3 (1.70%) MS Project
4 2 (1.14%) MS PowerPoint
Business Applications
1 3 (1.70%) Oracle EBS
2 2 (1.14%) assyst
3 1 (0.57%) Magento
3 1 (0.57%) Oracle CRM
Cloud Services
1 5 (2.84%) Amazon AWS
Communications & Networking
1 12 (6.82%) DHCP
1 12 (6.82%) HTTP
1 12 (6.82%) DNS
2 7 (3.98%) Internet
3 4 (2.27%) TCP/IP
4 2 (1.14%) VoIP
4 2 (1.14%) SAN
5 1 (0.57%) SSL
5 1 (0.57%) IPv6
5 1 (0.57%) VPN
5 1 (0.57%) FTP
5 1 (0.57%) MPLS
5 1 (0.57%) Firewall
5 1 (0.57%) IP Telephony
5 1 (0.57%) FirePass
5 1 (0.57%) iSCSI
5 1 (0.57%) Cisco ASA
5 1 (0.57%) NAS
5 1 (0.57%) Multicast
Database & Business Intelligence
1 11 (6.25%) Data Warehouse
2 8 (4.55%) Oracle Database
3 6 (3.41%) PostgreSQL
3 6 (3.41%) DB2
4 4 (2.27%) SQL Server
4 4 (2.27%) SAP Data Services
5 2 (1.14%) SQL Server 2008
5 2 (1.14%) Oracle Reports
6 1 (0.57%) MySQL
6 1 (0.57%) SQL Server 2005
6 1 (0.57%) Relational Database
Development Applications
1 2 (1.14%) Toad
2 1 (0.57%) Visual Studio
General
1 39 (22.16%) Finance
2 22 (12.50%) Retail
3 10 (5.68%) Local Government
4 8 (4.55%) Legal
5 6 (3.41%) Manufacturing
5 6 (3.41%) Banking
6 5 (2.84%) Telecoms
7 2 (1.14%) Law
7 2 (1.14%) Back Office
7 2 (1.14%) Marketing
7 2 (1.14%) Publishing
8 1 (0.57%) Games
8 1 (0.57%) Pharmaceutical
8 1 (0.57%) Automotive
8 1 (0.57%) Advertising
Job Titles
1 47 (26.70%) Service Manager
2 41 (23.30%) Delivery Manager
3 38 (21.59%) Services Delivery Manager
4 31 (17.61%) Analyst
5 29 (16.48%) Project Manager
6 17 (9.66%) Support Analyst
7 15 (8.52%) Service Analyst
7 15 (8.52%) Technical Manager
8 13 (7.39%) Technical Services Manager
9 11 (6.25%) Service Desk Analyst
10 10 (5.68%) 1st Line Support
10 10 (5.68%) Architect
11 9 (5.11%) Developer
11 9 (5.11%) Delivery Project Manager
11 9 (5.11%) Technical Delivery Manager
12 7 (3.98%) Infrastructure Manager
12 7 (3.98%) IT Services Manager
12 7 (3.98%) Administrator
12 7 (3.98%) Infrastructure Project Manager
12 7 (3.98%) Technical Project Manager
Libraries, Frameworks & Software Standards
1 7 (3.98%) .NET
1 7 (3.98%) Web Services
2 3 (1.70%) Flash
2 3 (1.70%) J2EE
2 3 (1.70%) Spring
3 1 (0.57%) Middleware
Miscellaneous
1 13 (7.39%) Management Information System
2 11 (6.25%) NHS
3 8 (4.55%) Computer Science
4 6 (3.41%) Blackberry
5 4 (2.27%) CMDB
5 4 (2.27%) Freedom of Information
6 3 (1.70%) iPhone
6 3 (1.70%) Mainframe
6 3 (1.70%) Kindle
7 2 (1.14%) AS400
7 2 (1.14%) EPoS
7 2 (1.14%) Statistics
8 1 (0.57%) Data Protection Act
8 1 (0.57%) EqualLogic
8 1 (0.57%) iPad
8 1 (0.57%) Fat Client
8 1 (0.57%) Online Games
8 1 (0.57%) IBM Mainframe
8 1 (0.57%) PMI
8 1 (0.57%) Thin Client
Operating Systems
1 34 (19.32%) Windows
2 25 (14.20%) UNIX
3 17 (9.66%) Linux
4 10 (5.68%) Windows 7
5 7 (3.98%) Red Hat Enterprise Linux
5 7 (3.98%) Windows Server 2003
6 6 (3.41%) SUSE
6 6 (3.41%) AIX
6 6 (3.41%) Windows Server 2008
7 4 (2.27%) Solaris
7 4 (2.27%) Windows XP
8 3 (1.70%) Windows 2000 Server
8 3 (1.70%) Android
9 2 (1.14%) MVS
9 2 (1.14%) Windows Vista
9 2 (1.14%) Windows Server 2012
10 1 (0.57%) Windows 2000
10 1 (0.57%) Mac OS
10 1 (0.57%) Apple iOS
Processes & Methodologies
1 85 (48.30%) ITIL
2 28 (15.91%) Incident Management
3 24 (13.64%) E-Commerce
4 23 (13.07%) Service Management
5 17 (9.66%) PRINCE2
6 15 (8.52%) Project Management
7 12 (6.82%) Change Management
8 11 (6.25%) Stakeholder Management
9 10 (5.68%) Problem Management
9 10 (5.68%) ITIL V3
10 9 (5.11%) Technical Architecture
10 9 (5.11%) Migration
10 9 (5.11%) Data Modelling
11 8 (4.55%) Risk Management
12 7 (3.98%) Knowledge Management
12 7 (3.98%) Web Development
12 7 (3.98%) Enterprise Architecture
12 7 (3.98%) Waterfall
13 6 (3.41%) Matrix Management
13 6 (3.41%) ITSM
Programming Languages
1 18 (10.23%) SQL
2 11 (6.25%) Java
3 2 (1.14%) T-SQL
4 1 (0.57%) VB
4 1 (0.57%) Shell Script
4 1 (0.57%) JCL
4 1 (0.57%) PowerShell
4 1 (0.57%) PHP
4 1 (0.57%) C
4 1 (0.57%) C#
Qualifications
1 23 (13.07%) Security Cleared
2 14 (7.95%) SC Cleared
3 12 (6.82%) Degree
3 12 (6.82%) ITIL Certification
4 8 (4.55%) MCP
5 7 (3.98%) DV Cleared
6 3 (1.70%) PRINCE2 Practitioner
6 3 (1.70%) Microsoft Certification
6 3 (1.70%) MCSE
7 2 (1.14%) MCSA
7 2 (1.14%) CCNA
7 2 (1.14%) PRINCE2 Certification
7 2 (1.14%) Cisco Certification
7 2 (1.14%) IIBA
7 2 (1.14%) APMP
8 1 (0.57%) ITIL Foundation Certificate
8 1 (0.57%) CTC Cleared
8 1 (0.57%) ISEB
8 1 (0.57%) PMI Certification
8 1 (0.57%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 43 (24.43%) SLA
2 3 (1.70%) ISO 9001
2 3 (1.70%) QA
3 2 (1.14%) ISO 9000
3 2 (1.14%) ISO/IEC 27001
System Software
1 27 (15.34%) Active Directory
2 3 (1.70%) Terminal Services
2 3 (1.70%) VMware Infrastructure
3 2 (1.14%) XenApp
4 1 (0.57%) EMC RecoverPoint
4 1 (0.57%) Hyper-V
4 1 (0.57%) Microsoft App-V
Systems Management
1 2 (1.14%) SCCM
2 1 (0.57%) SCOM
2 1 (0.57%) HP SIM
2 1 (0.57%) Cisco CUCM
2 1 (0.57%) OpenView
2 1 (0.57%) OPNET
2 1 (0.57%) EMC NetWorker
Vendors
1 25 (14.20%) Microsoft
2 22 (12.50%) Oracle
3 20 (11.36%) HP
4 14 (7.95%) Citrix
5 9 (5.11%) Cisco
6 8 (4.55%) SAP
7 7 (3.98%) Lotus
7 7 (3.98%) Red Hat
7 7 (3.98%) IBM
7 7 (3.98%) Dell
7 7 (3.98%) Adobe
7 7 (3.98%) Symantec
8 6 (3.41%) McAfee
8 6 (3.41%) VMware
8 6 (3.41%) Sun
9 4 (2.27%) Altiris
10 3 (1.70%) Lagan
10 3 (1.70%) Apple
10 3 (1.70%) JD Edwards
11 2 (1.14%) NetApp
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
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