East of England Service Delivery Contracts

This section looks at the demand for Services Delivery skills within the East of England region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited Service Delivery over the 3 months to 4 July 2008 with a comparison to the same period last year.

Services Delivery
Location Aberdeen Abingdon Ascot Basingstoke Bath Bedfordshire Belfast Berkshire Birmingham Blackburn Blackpool Bournemouth Bracknell Brighton Bristol Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Cheltenham Cheshire Chester Chippenham City of London Corsham County Antrim Coventry Crawley Darlington Dartford Deeside Derbyshire Devon Docklands, London Dorking Dorset Dudley Durham East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Essex Exeter Flintshire Glasgow Gloucester Gloucestershire Guildford Hammersmith Hampshire Harrogate Hemel Hempstead Herefordshire Hertfordshire Hinckley Home Counties Horsham Ipswich Kent King's Lynn Lancashire Leeds Leicester Leicestershire Lewisham Lincolnshire Liverpool London Luton M4 Corridor Macclesfield Maidenhead Maidstone Manchester Melrose Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North Wales North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peacehaven Peterborough Poole Portsmouth Reading Redcar Redditch Salisbury Scotland Scottish Borders Sheffield Shropshire Somerset South Coast South East South Wales South West South Yorkshire Southampton Stafford Staffordshire Staines Stockton-on-Tees Suffolk Sunbury-on-Thames Surrey Swansea Swindon Teddington Telford Thames Valley Tonbridge Tyne and Wear UK Uxbridge Wales Warrington Warwick Warwickshire West Midlands West Sussex West Wales West Yorkshire Westminster Wilmslow Wiltshire Windsor Wolverhampton Worcestershire Yorkshire	3 months to 4 Jul 2008	Same period last year
Rank	111	117
Rank change on same period last year	+6
Matching contract IT job ads	40	27
As % of all UK contract IT job ads sampled	0.053 %	0.029 %
As % of the category below	1.799 %	1.247 %
Daily rates quoted	16	12
Average minimum daily rate	£263	£377
Average daily rate	£284	£407
% change on same period last year	-30.14 %
Average maximum daily rate	£306	£438
UK excluding London average daily rate	£349	£383
% change on same period last year	-8.87 %
Hourly rates quoted	1	3
Average minimum hourly rate	£14.00	£13.67
Average hourly rate	£16.00	£14.47
% change on same period last year	+10.59 %
Average maximum hourly rate	£18.00	£15.27
UK excluding London average hourly rate	£21.36	£31.10
% change on same period last year	-31.31 %
Processes & Methodologies East of England
Matching contract IT job ads	2224	2166
As % of all UK contract IT job ads sampled	2.933 %	2.298 %
Daily rates quoted	857	749
Average minimum daily rate	£375	£360
Average daily rate	£399	£381
% change on same period last year	+4.72 %
Average maximum daily rate	£424	£403
UK excluding London average daily rate	£384	£374
% change on same period last year	+2.50 %
Hourly rates quoted	189	213
Average minimum hourly rate	£30.65	£27.80
Average hourly rate	£31.80	£29.25
% change on same period last year	+8.73 %
Average maximum hourly rate	£32.95	£30.69
UK excluding London average hourly rate	£29.40	£30.19
% change on same period last year	-2.62 %
Service Delivery England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Delivery
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 4 July 2008.

Service Delivery
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Service Delivery within the East of England region over the 3 months to 4 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Norfolk	+19	14	£264	-41.38 %
Hertfordshire	-6	11	£269	-36.03 %
Cambridgeshire	-7	8	£433	+1.96 %
Bedfordshire	+7	4	£240	-
Essex	-2	2	£100	-67.21 %
Suffolk	+4	2	-	-

Service Delivery England

Service Delivery
Top 30 Related IT Skills

For the 6 months to 4 July 2008, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 48 (43.24 %) ITIL 2 25 (22.52 %) Finance 3 19 (17.12 %) Project Management 3 19 (17.12 %) Microsoft 4 17 (15.32 %) PRINCE2 4 17 (15.32 %) MS Office 5 15 (13.51 %) Windows 6 13 (11.71 %) Configuration Management 6 13 (11.71 %) Service Management 6 13 (11.71 %) Change Management 7 12 (10.81 %) MS Excel 7 12 (10.81 %) Cisco 7 12 (10.81 %) TCP/IP 8 11 (9.910 %) Firewall 8 11 (9.910 %) Windows Server 2003

8 11 (9.910 %) Cisco PIX 8 11 (9.910 %) Video Conferencing 9 10 (9.009 %) Network Design 9 10 (9.009 %) Programme Management 9 10 (9.009 %) Windows XP 9 10 (9.009 %) MS Exchange 9 10 (9.009 %) SLA 9 10 (9.009 %) ITIL Certification 9 10 (9.009 %) Novell 9 10 (9.009 %) Windows 2000 10 8 (7.207 %) Government 10 8 (7.207 %) Exchange Server 5.5 11 7 (6.306 %) Degree 11 7 (6.306 %) Performance Management 11 7 (6.306 %) CheckPoint

Service Delivery
Top Related IT Skills by Category

For the 6 months to 4 July 2008, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Development 1 3 (2.703 %) HTML 2 2 (1.802 %) .NET 2 2 (1.802 %) CSS 2 2 (1.802 %) XML 2 2 (1.802 %) XSL 3 1 (0.901 %) XHTML 3 1 (0.901 %) WAP 3 1 (0.901 %) Hibernate 3 1 (0.901 %) Spring 3 1 (0.901 %) Tapestry 3 1 (0.901 %) ISPF 3 1 (0.901 %) J2EE	Application Platforms 1 10 (9.009 %) MS Exchange 2 8 (7.207 %) Exchange Server 5.5 3 3 (2.703 %) TeamSite 4 2 (1.802 %) CICS 4 2 (1.802 %) CMS 5 1 (0.901 %) JBoss 5 1 (0.901 %) BizTalk Server
Applications 1 17 (15.32 %) MS Office 2 12 (10.81 %) MS Excel 3 5 (4.505 %) MS PowerPoint 4 1 (0.901 %) MS Visio	Communications & Networking 1 12 (10.81 %) TCP/IP 2 11 (9.910 %) Firewall 2 11 (9.910 %) Cisco PIX 3 3 (2.703 %) Intranet 4 2 (1.802 %) VPN 4 2 (1.802 %) DHCP 5 1 (0.901 %) SMS 5 1 (0.901 %) SAN 5 1 (0.901 %) Internet 5 1 (0.901 %) 2G 5 1 (0.901 %) VLAN
Database & Business Intelligence 1 7 (6.306 %) SQL Server 2 4 (3.604 %) SQL Server 2000 2 4 (3.604 %) SQL Server 2005 3 3 (2.703 %) Oracle 9i 3 3 (2.703 %) Oracle 10g 4 2 (1.802 %) DB2 5 1 (0.901 %) MySQL	Development Applications 1 1 (0.901 %) JUnit 1 1 (0.901 %) OpenDeploy 1 1 (0.901 %) Subversion
General 1 25 (22.52 %) Finance 2 8 (7.207 %) Government 3 6 (5.405 %) Retail 4 5 (4.505 %) Financial Institution 4 5 (4.505 %) Insurance 5 4 (3.604 %) Pensions 5 4 (3.604 %) Health 6 3 (2.703 %) Banking 6 3 (2.703 %) Telecoms 6 3 (2.703 %) Local Government 7 2 (1.802 %) Marketing 7 2 (1.802 %) Billing 8 1 (0.901 %) Construction	Job Titles 1 37 (33.33 %) Service Manager 2 36 (32.43 %) Delivery Manager 3 27 (24.32 %) Services Delivery Manager 4 14 (12.61 %) Analyst 5 10 (9.009 %) Implementation Manager 6 7 (6.306 %) Desktop Support 7 5 (4.505 %) Consultant 7 5 (4.505 %) Support Manager 7 5 (4.505 %) QA Analyst 7 5 (4.505 %) Quality Analyst 8 4 (3.604 %) Account Manager 8 4 (3.604 %) Project Manager 9 3 (2.703 %) Business Analyst 9 3 (2.703 %) Management Consultant 9 3 (2.703 %) IT Manager 9 3 (2.703 %) Developer 9 3 (2.703 %) Support Analyst 9 3 (2.703 %) 2nd Line Support 9 3 (2.703 %) Operations Manager 10 2 (1.802 %) Service Analyst
Miscellaneous 1 11 (9.910 %) Video Conferencing 2 6 (5.405 %) NHS 3 3 (2.703 %) CMDB 4 2 (1.802 %) IBM Mainframe 4 2 (1.802 %) Mainframe 5 1 (0.901 %) NPfIT 5 1 (0.901 %) Clustering 5 1 (0.901 %) CCTV 5 1 (0.901 %) Computer Science 5 1 (0.901 %) Thin Client 5 1 (0.901 %) Client/Server 5 1 (0.901 %) PMI 5 1 (0.901 %) EFT 5 1 (0.901 %) Fat Client	Operating Systems 1 15 (13.51 %) Windows 2 11 (9.910 %) Windows Server 2003 3 10 (9.009 %) Windows 2000 3 10 (9.009 %) Windows XP 4 4 (3.604 %) Unix 5 2 (1.802 %) Linux 6 1 (0.901 %) HPUX 6 1 (0.901 %) Solaris 6 1 (0.901 %) zOS 6 1 (0.901 %) MVS
Processes & Methodologies 1 48 (43.24 %) ITIL 2 19 (17.12 %) Project Management 3 17 (15.32 %) PRINCE2 4 13 (11.71 %) Change Management 4 13 (11.71 %) Service Management 4 13 (11.71 %) Configuration Management 5 10 (9.009 %) Network Design 5 10 (9.009 %) Programme Management 6 7 (6.306 %) Performance Management 7 6 (5.405 %) Security Cleared 8 5 (4.505 %) Release Management 8 5 (4.505 %) Quality Management 9 4 (3.604 %) CTC Cleared 9 4 (3.604 %) Matrix Management 10 3 (2.703 %) E-Commerce 11 2 (1.802 %) Disaster Recovery 11 2 (1.802 %) Migration 11 2 (1.802 %) Data Management 11 2 (1.802 %) Time Management 11 2 (1.802 %) Problem Management	Programming Languages 1 3 (2.703 %) SQL 2 2 (1.802 %) C 2 2 (1.802 %) COBOL 3 1 (0.901 %) Java 3 1 (0.901 %) C# 3 1 (0.901 %) C++ 3 1 (0.901 %) VB 3 1 (0.901 %) VB.NET 3 1 (0.901 %) VB6
Qualifications 1 10 (9.009 %) ITIL Certification 2 7 (6.306 %) Degree 3 4 (3.604 %) PRINCE2 Certification 4 3 (2.703 %) Postgraduate 5 2 (1.802 %) MCSE 5 2 (1.802 %) MCP 5 2 (1.802 %) Microsoft Certification 6 1 (0.901 %) CCVP 6 1 (0.901 %) MCSA 6 1 (0.901 %) CCNA 6 1 (0.901 %) Cisco Certification	Quality Assurance & Compliance 1 10 (9.009 %) SLA 2 6 (5.405 %) QA
System Software 1 2 (1.802 %) Active Directory 2 1 (0.901 %) Citrix Presentation Server	Systems Management 1 6 (5.405 %) ZENworks 2 1 (0.901 %) OMEGAMON
Vendors 1 19 (17.12 %) Microsoft 2 12 (10.81 %) Cisco 3 10 (9.009 %) Novell 4 7 (6.306 %) CheckPoint 5 4 (3.604 %) IBM 5 4 (3.604 %) Oracle 6 3 (2.703 %) Sybase 6 3 (2.703 %) Interwoven 7 2 (1.802 %) Remedy 7 2 (1.802 %) McAfee Security 7 2 (1.802 %) Serena 7 2 (1.802 %) HP 7 2 (1.802 %) Dell 8 1 (0.901 %) EMC 8 1 (0.901 %) Citrix 8 1 (0.901 %) Ericsson 8 1 (0.901 %) NetApp 8 1 (0.901 %) Red Hat