The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Services Delivery
Rank 55 97 64
Rank change year-on-year
+42 -33
Contract jobs citing Service Delivery 78 31 60
As % of all contract IT jobs located in the East of England 3.05% 1.36% 2.50%
As % of the Processes & Methodologies category 4.08% 1.93% 3.70%
Number of daily rates quoted 38 12 23
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £275 £475
Average daily rate % change year-on-year
+36.36% -42.10%
90% offered a daily rate of more than £179 £255 £299
10% offered a daily rate of more than £503 £435 £725
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 11 4 11
Average hourly rate £12.00 £11.75 £13.00
Average hourly rate % change year-on-year
+2.12% -9.61%
UK excluding London average hourly rate £12.00 £13.67 £20.00
% change year-on-year
-12.18% -31.67%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
1912 1608 1621
As % of all contract IT jobs located in the East of England 74.75% 70.50% 67.46%
Number of daily rates quoted 1176 884 898
Average daily rate £413 £390 £375
Average daily rate % change year-on-year
+5.76% +4.00%
90% offered a daily rate of more than £250 £235 £250
10% offered a daily rate of more than £575 £500 £550
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 129 146 122
Average hourly rate £22.50 £32.50 £32.50
Average hourly rate % change year-on-year
-30.76% -
90% offered a hourly rate of more than £12.00 £12.00 £13.03
10% offered a hourly rate of more than £43.75 £41.50 £47.50
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Delivery
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 30 January 2015.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +17 26 £375 +36.36% 8
Cambridgeshire +2 20 £180 -65.71% 6
Bedfordshire -5 16 £375 +44.23% 12
Essex +16 12 £375 - 1
Norfolk +6 4 £208 -28.33%
Suffolk - 2 £425 -
East Anglia - - - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 30 January 2015, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 85 (58.22%) ITIL
2 52 (35.62%) Windows
3 28 (19.18%) Microsoft
4 24 (16.44%) Citrix
5 23 (15.75%) Active Directory
6 22 (15.07%) SLA
6 22 (15.07%) Incident Management
7 21 (14.38%) Finance
7 21 (14.38%) Project Management
7 21 (14.38%) Service Management
8 17 (11.64%) Configuration Management
8 17 (11.64%) MS Office
9 16 (10.96%) Oracle
9 16 (10.96%) E-Commerce
10 15 (10.27%) Cisco
10 15 (10.27%) Security Cleared
11 14 (9.59%) Lotus
11 14 (9.59%) IBM Notes
12 13 (8.90%) SharePoint
12 13 (8.90%) SQL
12 13 (8.90%) HP
12 13 (8.90%) McAfee
12 13 (8.90%) SC Cleared
13 12 (8.22%) Windows 7
13 12 (8.22%) ISEB
13 12 (8.22%) UNIX
13 12 (8.22%) VMware
14 11 (7.53%) Change Management
14 11 (7.53%) PRINCE2
14 11 (7.53%) SQL Server

Service Delivery
Top Related IT Skills in the East of England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 14 (9.59%) IBM Notes
2 13 (8.90%) SharePoint
3 5 (3.42%) Oracle Workflow
4 4 (2.74%) Apache
4 4 (2.74%) MS Exchange
4 4 (2.74%) IIS
4 4 (2.74%) Exchange Server 2010
5 3 (2.05%) WebSphere
5 3 (2.05%) WebLogic
6 2 (1.37%) WorkSite
6 2 (1.37%) Exchange Server 2007
6 2 (1.37%) Exchange Server 2013
7 1 (0.68%) Lync
7 1 (0.68%) Exchange Server 2003
7 1 (0.68%) ColdFusion
7 1 (0.68%) SAS
7 1 (0.68%) BizTalk Server
Applications
1 17 (11.64%) MS Office
2 2 (1.37%) MS Excel
3 1 (0.68%) Spreadsheet
3 1 (0.68%) MS Project
3 1 (0.68%) MS Visio
3 1 (0.68%) AutoCAD
Business Applications
1 1 (0.68%) Oracle Internet Expenses
1 1 (0.68%) Oracle EBS R12
1 1 (0.68%) Remedy ITSM
1 1 (0.68%) Dynamics CRM
Cloud Services
1 5 (3.42%) SaaS
2 1 (0.68%) Microsoft Azure
Communications & Networking
1 6 (4.11%) LAN
1 6 (4.11%) WAN
1 6 (4.11%) Firewall
2 5 (3.42%) VoIP
3 3 (2.05%) LDAP
4 2 (1.37%) Intranet
4 2 (1.37%) MPLS
4 2 (1.37%) SAN
4 2 (1.37%) FTP
4 2 (1.37%) VPN
4 2 (1.37%) HTTPS
4 2 (1.37%) Wireless
4 2 (1.37%) Cisco Nexus
5 1 (0.68%) NAS
5 1 (0.68%) Ethereal
5 1 (0.68%) Wireshark
5 1 (0.68%) DNS
5 1 (0.68%) DHCP
5 1 (0.68%) Broadband
5 1 (0.68%) SDH
Database & Business Intelligence
1 11 (7.53%) SQL Server
2 5 (3.42%) DTS
3 3 (2.05%) Oracle Database
3 3 (2.05%) Relational Database
3 3 (2.05%) SQL Server Integration Services
4 2 (1.37%) SQL Server 2000
4 2 (1.37%) Big Data
4 2 (1.37%) Oracle Database 11g
4 2 (1.37%) SQL Server 2008
5 1 (0.68%) Oracle BI Publisher
5 1 (0.68%) PerformancePoint
5 1 (0.68%) SQL Server Analysis Services
5 1 (0.68%) CorVu
5 1 (0.68%) QlikView
5 1 (0.68%) SQL Server Reporting Services
5 1 (0.68%) MySQL
Development Applications
1 2 (1.37%) VSS/SourceSafe
1 2 (1.37%) Team Foundation Server
2 1 (0.68%) MSTest
2 1 (0.68%) NUnit
2 1 (0.68%) MSI
General
1 21 (14.38%) Finance
2 10 (6.85%) Telecoms
3 8 (5.48%) Legal
4 2 (1.37%) Retail
4 2 (1.37%) Marketing
4 2 (1.37%) Advertising
4 2 (1.37%) Military
5 1 (0.68%) Banking
5 1 (0.68%) Local Government
Job Titles
1 34 (23.29%) Analyst
2 31 (21.23%) Service Manager
3 16 (10.96%) Services Delivery Manager
3 16 (10.96%) Delivery Manager
4 15 (10.27%) Architect
4 15 (10.27%) Project Manager
4 15 (10.27%) Service Analyst
5 14 (9.59%) Service Desk Analyst
6 13 (8.90%) Support Analyst
7 11 (7.53%) 1st Line Support
8 10 (6.85%) 1st Line Support Analyst
9 8 (5.48%) Technical Manager
10 7 (4.79%) Technical Services Manager
11 6 (4.11%) Team Leader
12 5 (3.42%) Solutions Analyst
12 5 (3.42%) Infrastructure Manager
12 5 (3.42%) Infrastructure Project Manager
13 4 (2.74%) Consultant
13 4 (2.74%) Coordinator
13 4 (2.74%) SAP Manager
Libraries, Frameworks & Software Standards
1 10 (6.85%) Middleware
2 8 (5.48%) .NET
3 6 (4.11%) Web Services
3 6 (4.11%) XML
4 5 (3.42%) HTML
5 4 (2.74%) ASP.NET
6 3 (2.05%) jQuery
7 2 (1.37%) DHTML
7 2 (1.37%) CSS
7 2 (1.37%) ADO.NET
7 2 (1.37%) Ajax
7 2 (1.37%) .NET Framework
7 2 (1.37%) WinForms
7 2 (1.37%) Razor View Engine
8 1 (0.68%) SAP PI
8 1 (0.68%) RESTful
8 1 (0.68%) LINQ
8 1 (0.68%) WCF
8 1 (0.68%) WPF
8 1 (0.68%) WF
Miscellaneous
1 9 (6.16%) CMDB
2 8 (5.48%) Management Information System
3 6 (4.11%) Analytical Skills
4 3 (2.05%) NHS
5 2 (1.37%) Blackberry
5 2 (1.37%) Statistics
5 2 (1.37%) Mathematics
5 2 (1.37%) Social Media
6 1 (0.68%) Enterprise Software
6 1 (0.68%) Performance Metrics
6 1 (0.68%) Data Extraction
6 1 (0.68%) Clustering
6 1 (0.68%) AS400
6 1 (0.68%) Data Protection Act
6 1 (0.68%) Freedom of Information
6 1 (0.68%) PMI
6 1 (0.68%) Mainframe
Operating Systems
1 52 (35.62%) Windows
2 12 (8.22%) Windows 7
2 12 (8.22%) UNIX
3 8 (5.48%) Linux
4 5 (3.42%) Windows Server 2008
4 5 (3.42%) Windows Server 2003
5 4 (2.74%) Windows XP
6 2 (1.37%) Solaris
7 1 (0.68%) Red Hat Enterprise Linux
7 1 (0.68%) Windows Vista
7 1 (0.68%) MVS
Processes & Methodologies
1 85 (58.22%) ITIL
2 22 (15.07%) Incident Management
3 21 (14.38%) Project Management
3 21 (14.38%) Service Management
4 17 (11.64%) Configuration Management
5 16 (10.96%) E-Commerce
6 11 (7.53%) Change Management
6 11 (7.53%) PRINCE2
6 11 (7.53%) Continuous Improvement
7 10 (6.85%) Workflow
7 10 (6.85%) Migration
7 10 (6.85%) Knowledge Management
7 10 (6.85%) Problem Management
8 9 (6.16%) Enterprise Architecture
8 9 (6.16%) Stakeholder Management
8 9 (6.16%) Agile Software Development
9 8 (5.48%) ITIL V3
9 8 (5.48%) CRM
9 8 (5.48%) TOGAF
10 7 (4.79%) Resource Management
Programming Languages
1 13 (8.90%) SQL
2 5 (3.42%) JavaScript
3 4 (2.74%) Java
4 3 (2.05%) Bash Shell
4 3 (2.05%) C
4 3 (2.05%) C#
4 3 (2.05%) T-SQL
5 2 (1.37%) VBScript
5 2 (1.37%) VB.NET
5 2 (1.37%) PL/SQL
6 1 (0.68%) Perl
6 1 (0.68%) C++
Qualifications
1 15 (10.27%) Security Cleared
2 13 (8.90%) SC Cleared
3 12 (8.22%) ISEB
4 10 (6.85%) MCP
5 9 (6.16%) ITIL Certification
6 8 (5.48%) Degree
7 4 (2.74%) PRINCE2 Practitioner
8 3 (2.05%) ITIL Foundation Certificate
8 3 (2.05%) Cisco Certification
8 3 (2.05%) PRINCE2 Certification
9 2 (1.37%) CCNP
9 2 (1.37%) DV Cleared
10 1 (0.68%) ISTQB Foundation Certification
10 1 (0.68%) ISEB Practitioner
10 1 (0.68%) HND
10 1 (0.68%) CCNA
10 1 (0.68%) Microsoft Certification
10 1 (0.68%) PMI Certification
Quality Assurance & Compliance
1 22 (15.07%) SLA
2 3 (2.05%) QA
3 1 (0.68%) ISO/IEC 27001
System Software
1 23 (15.75%) Active Directory
2 8 (5.48%) VMware Infrastructure
3 4 (2.74%) Terminal Services
4 2 (1.37%) vSphere
4 2 (1.37%) Hyper-V
4 2 (1.37%) XenServer
5 1 (0.68%) Microsoft App-V
Systems Management
1 9 (6.16%) SCCM
2 4 (2.74%) OpenView
3 2 (1.37%) Tivoli
3 2 (1.37%) BMC PATROL
3 2 (1.37%) HP SIM
4 1 (0.68%) EMC NetWorker
4 1 (0.68%) OpenView Configuration Management
Vendors
1 28 (19.18%) Microsoft
2 24 (16.44%) Citrix
3 16 (10.96%) Oracle
4 15 (10.27%) Cisco
5 14 (9.59%) Lotus
6 13 (8.90%) HP
6 13 (8.90%) McAfee
7 12 (8.22%) VMware
8 11 (7.53%) Adobe
8 11 (7.53%) Symantec
9 8 (5.48%) Autodesk
9 8 (5.48%) PTC
9 8 (5.48%) SolidWorks
10 6 (4.11%) SAP
11 4 (2.74%) JD Edwards
11 4 (2.74%) F5
12 3 (2.05%) EMC
12 3 (2.05%) BMC
13 2 (1.37%) CheckPoint
13 2 (1.37%) CommVault
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