The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Services Delivery
Rank 64 57 90
Rank change year-on-year
-7 +33
Contract jobs citing Service Delivery 90 92 36
As % of all contract IT jobs located in the East of England 3.05% 3.13% 1.59%
As % of the Processes & Methodologies category 3.97% 4.21% 2.22%
Number of daily rates quoted 58 55 22
Average daily rate
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£350 £375 £350
Average daily rate % change year-on-year
-6.66% +7.14%
90% offered a daily rate of more than £215 £228 £210
10% offered a daily rate of more than £500 £500 £423
UK excluding London average daily rate £388 £355 £350
% change year-on-year
+9.15% +1.42%
Number of hourly rates quoted 11 4 1
Average hourly rate £12.00 £28.25 £15.00
Average hourly rate % change year-on-year
-57.52% +88.33%
UK excluding London average hourly rate £16.50 £14.75 £15.00
% change year-on-year
+11.86% -1.66%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2268 2183 1619
As % of all contract IT jobs located in the East of England 76.86% 74.33% 71.51%
Number of daily rates quoted 1378 1249 864
Average daily rate £400 £388 £375
Average daily rate % change year-on-year
+3.22% +3.33%
90% offered a daily rate of more than £273 £260 £225
10% offered a daily rate of more than £550 £500 £500
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 154 152 140
Average hourly rate £33.00 £30.00 £35.00
Average hourly rate % change year-on-year
+10.00% -14.28%
90% offered a hourly rate of more than £12.00 £15.00 £20.00
10% offered a hourly rate of more than £48.50 £42.50 £42.50
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Delivery
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 2 July 2015.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 2 July 2015.

Service Delivery Hourly Rate Histogram in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 2 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +5 33 £300 -17.24% 7
Bedfordshire +9 25 £325 -29.72% 7
Cambridgeshire -4 17 £413 +10.00% 2
Suffolk - 7 £400 -
Essex -27 6 £405 +1.25% 6
Norfolk -13 2 £303 +14.15%
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 2 July 2015, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 123 (67.96%) ITIL
2 58 (32.04%) Windows
3 43 (23.76%) Microsoft
4 34 (18.78%) Citrix
5 30 (16.57%) MS Office
6 27 (14.92%) SLA
6 27 (14.92%) ITIL Certification
7 26 (14.36%) Project Management
8 25 (13.81%) SQL Server
8 25 (13.81%) Incident Management
9 24 (13.26%) VMware
9 24 (13.26%) Service Management
10 23 (12.71%) Oracle
10 23 (12.71%) Active Directory
11 22 (12.15%) Cisco
11 22 (12.15%) McAfee
11 22 (12.15%) Symantec
11 22 (12.15%) Finance
12 21 (11.60%) Management Information System
13 19 (10.50%) E-Commerce
14 18 (9.94%) Change Management
14 18 (9.94%) Security Cleared
15 17 (9.39%) Adobe
15 17 (9.39%) MCP
16 16 (8.84%) PRINCE2
16 16 (8.84%) ITSM
16 16 (8.84%) VMware Infrastructure
16 16 (8.84%) Windows 7
17 15 (8.29%) Information Security
17 15 (8.29%) UNIX

Service Delivery
Top Related IT Skills in the East of England by Category

For the 6 months to 2 July 2015, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 14 (7.73%) IBM Notes
2 11 (6.08%) SharePoint
2 11 (6.08%) MS Exchange
3 6 (3.31%) Exchange Server 2007
4 5 (2.76%) Exchange Server 2003
5 4 (2.21%) WorkSite
5 4 (2.21%) Exchange Server 2010
6 3 (1.66%) Apache Solr
7 2 (1.10%) IIS
8 1 (0.55%) WebSphere
8 1 (0.55%) Oracle Workflow
8 1 (0.55%) SharePoint 2013
Applications
1 30 (16.57%) MS Office
2 9 (4.97%) MS Excel
3 7 (3.87%) SOLIDWORKS
4 3 (1.66%) MS PowerPoint
5 2 (1.10%) PTC Creo
5 2 (1.10%) AutoCAD
6 1 (0.55%) MS Project
Business Applications
1 5 (2.76%) Oracle ERP
2 4 (2.21%) Maximo
3 2 (1.10%) Remedy ITSM
3 2 (1.10%) Oracle Financials
3 2 (1.10%) Oracle EBS R12
4 1 (0.55%) Oracle Internet Expenses
4 1 (0.55%) Oracle EBS
4 1 (0.55%) Oracle CRM
4 1 (0.55%) Oracle General Ledger
Cloud Services
1 8 (4.42%) Amazon AWS
2 5 (2.76%) SaaS
3 3 (1.66%) PaaS
3 3 (1.66%) Microsoft Azure
4 2 (1.10%) Office 365
5 1 (0.55%) IaaS
Communications & Networking
1 13 (7.18%) LAN
1 13 (7.18%) Firewall
2 10 (5.52%) WAN
2 10 (5.52%) TCP/IP
3 7 (3.87%) VPN
4 6 (3.31%) SAN
4 6 (3.31%) MPLS
5 5 (2.76%) Wireless
6 4 (2.21%) DNS
6 4 (2.21%) DHCP
7 3 (1.66%) FTP
7 3 (1.66%) IP Telephony
7 3 (1.66%) Internet
8 2 (1.10%) Wi-Fi
8 2 (1.10%) Intrusion Detection
8 2 (1.10%) Reverse Proxy
8 2 (1.10%) NAS
8 2 (1.10%) Cisco Nexus
8 2 (1.10%) IOS XR
8 2 (1.10%) NX-OS
Database & Business Intelligence
1 25 (13.81%) SQL Server
2 9 (4.97%) Big Data
3 5 (2.76%) Relational Database
4 4 (2.21%) SQL Server Reporting Services
5 3 (1.66%) SQL Server Integration Services
5 3 (1.66%) SQL Server Analysis Services
5 3 (1.66%) RDBMS
5 3 (1.66%) Amazon Redshift
5 3 (1.66%) Amazon RDS
5 3 (1.66%) Hadoop
5 3 (1.66%) MongoDB
6 1 (0.55%) Oracle BI Publisher
6 1 (0.55%) EDRMS
6 1 (0.55%) CorVu
6 1 (0.55%) Data Warehouse
6 1 (0.55%) PerformancePoint
6 1 (0.55%) QlikView
Development Applications
1 2 (1.10%) Rational DOORS
2 1 (0.55%) Jenkins
2 1 (0.55%) ClearCase
2 1 (0.55%) Subversion
2 1 (0.55%) Git (software)
General
1 22 (12.15%) Finance
2 5 (2.76%) Retail
2 5 (2.76%) Telecoms
3 4 (2.21%) Local Government
3 4 (2.21%) Publishing
4 2 (1.10%) Games
4 2 (1.10%) Back Office
5 1 (0.55%) Pharmaceutical
5 1 (0.55%) Legal
5 1 (0.55%) Billing
5 1 (0.55%) Marketing
Job Titles
1 56 (30.94%) Analyst
2 35 (19.34%) Service Analyst
3 25 (13.81%) Service Manager
4 21 (11.60%) Support Analyst
5 18 (9.94%) Architect
6 17 (9.39%) Service Desk Analyst
6 17 (9.39%) Delivery Manager
7 16 (8.84%) Services Delivery Manager
8 15 (8.29%) 1st Line Support
9 14 (7.73%) 1st Line Support Analyst
10 11 (6.08%) Support Engineer
10 11 (6.08%) Project Manager
11 10 (5.52%) Services Delivery Analyst
12 9 (4.97%) Service Transition Analyst
13 7 (3.87%) Technical Manager
13 7 (3.87%) Consultant
13 7 (3.87%) Solutions Architect
14 6 (3.31%) 2nd Line Support
14 6 (3.31%) Technical Project Manager
14 6 (3.31%) Infrastructure Architect
Libraries, Frameworks & Software Standards
1 6 (3.31%) Web Services
2 4 (2.21%) XML
2 4 (2.21%) .NET
2 4 (2.21%) REST
3 3 (1.66%) Middleware
3 3 (1.66%) SOAP
4 2 (1.10%) SAP PI
4 2 (1.10%) JSP
5 1 (0.55%) HTML
5 1 (0.55%) CSS
5 1 (0.55%) HTML5
5 1 (0.55%) CSS3
5 1 (0.55%) Play Framework
5 1 (0.55%) SAP Basis
5 1 (0.55%) Spring
5 1 (0.55%) Ajax
5 1 (0.55%) Ruby on Rails
5 1 (0.55%) JSON
5 1 (0.55%) Django
Miscellaneous
1 21 (11.60%) Management Information System
2 8 (4.42%) PKI
2 8 (4.42%) Statistics
2 8 (4.42%) Data Integration
2 8 (4.42%) Data Centre
3 7 (3.87%) Analytical Skills
3 7 (3.87%) Data Protection Act
4 5 (2.76%) GIS
4 5 (2.76%) NHS
4 5 (2.76%) CMDB
5 4 (2.21%) Enterprise Software
6 3 (1.66%) iPhone
6 3 (1.66%) iPad
7 2 (1.10%) Mobile App
7 2 (1.10%) PMI
7 2 (1.10%) Clustering
7 2 (1.10%) Freedom of Information
8 1 (0.55%) Thin Client
8 1 (0.55%) Smartcard
8 1 (0.55%) Blackberry
Operating Systems
1 58 (32.04%) Windows
2 16 (8.84%) Windows 7
3 15 (8.29%) UNIX
4 12 (6.63%) Windows Server 2008
5 11 (6.08%) Windows Server 2003
6 9 (4.97%) Linux
7 6 (3.31%) Windows XP
7 6 (3.31%) Windows Server 2012
8 5 (2.76%) Red Hat Enterprise Linux
9 3 (1.66%) Windows 8
10 2 (1.10%) Windows 2000 Server
10 2 (1.10%) Android
11 1 (0.55%) Windows Vista
11 1 (0.55%) Mac OS X
11 1 (0.55%) Solaris
Processes & Methodologies
1 123 (67.96%) ITIL
2 26 (14.36%) Project Management
3 25 (13.81%) Incident Management
4 24 (13.26%) Service Management
5 19 (10.50%) E-Commerce
6 18 (9.94%) Change Management
7 16 (8.84%) PRINCE2
7 16 (8.84%) ITSM
8 15 (8.29%) Information Security
9 12 (6.63%) Stakeholder Management
10 10 (5.52%) Configuration Management
10 10 (5.52%) Problem Management
11 9 (4.97%) Data Protection
11 9 (4.97%) ERP
11 9 (4.97%) Migration
11 9 (4.97%) Change Control
12 8 (4.42%) ETL
13 7 (3.87%) Business Intelligence
13 7 (3.87%) SOA
13 7 (3.87%) Agile Software Development
Programming Languages
1 14 (7.73%) SQL
2 3 (1.66%) Java
2 3 (1.66%) PowerShell
3 2 (1.10%) VBA
4 1 (0.55%) Ruby
4 1 (0.55%) VBScript
4 1 (0.55%) VB
4 1 (0.55%) PL/SQL
4 1 (0.55%) C
4 1 (0.55%) C#
4 1 (0.55%) Scala
Qualifications
1 27 (14.92%) ITIL Certification
2 18 (9.94%) Security Cleared
3 17 (9.39%) MCP
4 13 (7.18%) SC Cleared
5 9 (4.97%) Degree
6 8 (4.42%) Cisco Certification
7 6 (3.31%) CCNA
8 5 (2.76%) MCSE
8 5 (2.76%) Microsoft Certification
8 5 (2.76%) PRINCE2 Certification
8 5 (2.76%) VMware Certified Professional (VCP)
9 4 (2.21%) PRINCE2 Practitioner
9 4 (2.21%) DV Cleared
10 3 (1.66%) CCNP
10 3 (1.66%) Citrix Certification
11 2 (1.10%) PMI Certification
11 2 (1.10%) CCIE
12 1 (0.55%) ISEB
12 1 (0.55%) A+ Certification
12 1 (0.55%) ISTQB Foundation Certification
Quality Assurance & Compliance
1 27 (14.92%) SLA
2 3 (1.66%) ISO/IEC 27001
2 3 (1.66%) QA
3 2 (1.10%) PCI DSS
3 2 (1.10%) COBIT
4 1 (0.55%) Sarbanes-Oxley
4 1 (0.55%) P3O
4 1 (0.55%) ISO/IEC 20000
System Software
1 23 (12.71%) Active Directory
2 16 (8.84%) VMware Infrastructure
3 8 (4.42%) UAG
4 7 (3.87%) XenApp
5 6 (3.31%) vSphere
6 4 (2.21%) XenServer
6 4 (2.21%) Hyper-V
7 3 (1.66%) XenDesktop
7 3 (1.66%) Terminal Server
8 2 (1.10%) VMware ESX
8 2 (1.10%) Microsoft App-V
Systems Management
1 10 (5.52%) SCCM
2 6 (3.31%) Norton AntiVirus
2 6 (3.31%) McAfee ePO
3 2 (1.10%) Cisco IPCC
4 1 (0.55%) SCOM
4 1 (0.55%) WhatsUp Gold
4 1 (0.55%) Puppet
4 1 (0.55%) Opscode Chef
4 1 (0.55%) SCOrch
4 1 (0.55%) SCSM
4 1 (0.55%) Cisco Prime
4 1 (0.55%) Nagios
Vendors
1 43 (23.76%) Microsoft
2 34 (18.78%) Citrix
3 24 (13.26%) VMware
4 23 (12.71%) Oracle
5 22 (12.15%) Cisco
5 22 (12.15%) Symantec
5 22 (12.15%) McAfee
6 17 (9.39%) Adobe
7 14 (7.73%) Lotus
8 10 (5.52%) SAP
9 8 (4.42%) HP
10 7 (3.87%) Autodesk
10 7 (3.87%) PTC
11 6 (3.31%) Remedy
12 5 (2.76%) Trend Micro
13 4 (2.21%) Red Hat
14 3 (1.66%) IBM
14 3 (1.66%) Sophos
14 3 (1.66%) ESRI
14 3 (1.66%) Wyse
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