The table below looks at the statistics for Service Delivery skills in IT contracts advertised for the East of England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Delivery over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Services Delivery
Rank 59 83 79
Rank change year-on-year
+24 -4
Contract jobs citing Service Delivery 98 44 65
As % of all contract IT jobs located in the East of England 3.19% 1.85% 2.13%
As % of the Processes & Methodologies category 4.12% 2.58% 3.06%
Number of daily rates quoted 49 19 27
Average daily rate
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£440 £400 £350
Average daily rate % change year-on-year
+10.00% +14.28%
90% offered a daily rate of more than £205 £195 £193
10% offered a daily rate of more than £600 £650 £540
UK excluding London average daily rate £400 £350 £350
% change year-on-year
+14.28% -
Number of hourly rates quoted 11 1 7
Average hourly rate £15.00 £16.20 £16.50
Average hourly rate % change year-on-year
-7.40% -1.81%
90% offered a hourly rate of more than £11.50 £16.20 £16.30
10% offered a hourly rate of more than £30.00 £16.20 £17.80
UK excluding London average hourly rate £15.39 £17.36 £16.50
% change year-on-year
-11.35% +5.18%
Service Delivery
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the East of England region.

Processes & Methodologies Category
East of England
Contract IT job ads with a match in the
Processes & Methodologies category
2376 1708 2125
As % of all contract IT jobs located in the East of England 77.32% 71.98% 69.63%
Number of daily rates quoted 1457 850 1103
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £525 £515 £460
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 145 126 211
Average hourly rate £27.50 £36.00 £32.50
Average hourly rate % change year-on-year
-23.61% +10.76%
90% offered a hourly rate of more than £13.00 £12.53 £15.00
10% offered a hourly rate of more than £46.60 £50.00 £41.90
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Delivery
Jobs Demand Trend in the East of England

This chart provides a 3-month moving total of IT contractor jobs citing Service Delivery across the East of England region as a proportion of the total demand within the Processes & Methodologies category.

Service Delivery Jobs Demand Trend in the East of England

Service Delivery
Daily Rate Trend in the East of England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Delivery across the East of England region.

Service Delivery Daily Rate Trend in the East of England

Service Delivery
Daily Rate Histogram in the East of England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 19 September 2014.

Service Delivery Daily Rate Histogram in the East of England

Service Delivery
Hourly Rate Trend in the East of England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Delivery across the East of England region.

Service Delivery Hourly Rate Trend in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Delivery across the East of England region over the 3 months to 19 September 2014.

Service Delivery Hourly Rate Histogram in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridgeshire +17 28 £300 -25.00% 8
Bedfordshire +9 28 £500 +73.91% 5
Hertfordshire -6 25 £550 +29.41% 6
Essex -9 10 £363 -44.23% 6
Norfolk -4 7 £270 +139.99% 2
Suffolk - - - -
Service Delivery
England

Service Delivery
Top 30 Related IT Skills in the East of England

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery.

1 91 (54.17%) ITIL
2 37 (22.02%) SLA
3 35 (20.83%) Finance
4 28 (16.67%) Incident Management
5 27 (16.07%) Windows
6 25 (14.88%) Active Directory
7 23 (13.69%) Service Management
8 21 (12.50%) E-Commerce
9 19 (11.31%) Microsoft
10 18 (10.71%) Security Cleared
11 17 (10.12%) SQL
12 16 (9.52%) PRINCE2
12 16 (9.52%) ITIL Certification
12 16 (9.52%) Change Management
13 15 (8.93%) Citrix
13 15 (8.93%) Oracle
14 14 (8.33%) Degree
15 13 (7.74%) Problem Management
16 12 (7.14%) ITIL V3
16 12 (7.14%) Agile Software Development
16 12 (7.14%) Retail
16 12 (7.14%) UNIX
17 11 (6.55%) Linux
17 11 (6.55%) MS Office
17 11 (6.55%) SharePoint
17 11 (6.55%) NHS
17 11 (6.55%) Enterprise Architecture
17 11 (6.55%) Knowledge Management
17 11 (6.55%) Local Government
17 11 (6.55%) Migration

Service Delivery
Top Related IT Skills in the East of England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the East of England region citing Service Delivery also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Delivery. Up to 20 skills are shown per category.

Application Platforms
1 11 (6.55%) SharePoint
2 8 (4.76%) MS Exchange
3 7 (4.17%) Exchange Server 2010
3 7 (4.17%) Apache
4 6 (3.57%) CMS
4 6 (3.57%) Oracle Workflow
5 5 (2.98%) IBM Notes
6 4 (2.38%) SharePoint Server
6 4 (2.38%) WebLogic
6 4 (2.38%) BizTalk Server
7 3 (1.79%) Exchange Server 2007
7 3 (1.79%) IIS
7 3 (1.79%) WebSphere
8 2 (1.19%) Exchange Server 2013
9 1 (0.60%) Lync
9 1 (0.60%) Blackberry Enterprise Server
9 1 (0.60%) Exchange Server 2003
Applications
1 11 (6.55%) MS Office
2 3 (1.79%) MS Project
2 3 (1.79%) MS Excel
3 2 (1.19%) MS PowerPoint
4 1 (0.60%) Spreadsheet
Business Applications
1 3 (1.79%) Oracle EBS
2 2 (1.19%) assyst
3 1 (0.60%) Dynamics CRM
Cloud Services
1 5 (2.98%) Amazon AWS
Communications & Networking
1 9 (5.36%) DHCP
1 9 (5.36%) DNS
2 8 (4.76%) Internet
3 6 (3.57%) HTTP
4 2 (1.19%) VoIP
5 1 (0.60%) FirePass
5 1 (0.60%) iSCSI
5 1 (0.60%) Cisco ASA
5 1 (0.60%) Multicast
5 1 (0.60%) MPLS
5 1 (0.60%) SAN
5 1 (0.60%) IPv6
5 1 (0.60%) SSL
5 1 (0.60%) TCP/IP
5 1 (0.60%) VPN
5 1 (0.60%) FTP
5 1 (0.60%) LDAP
5 1 (0.60%) IP Telephony
5 1 (0.60%) Firewall
Database & Business Intelligence
1 6 (3.57%) PostgreSQL
2 4 (2.38%) SQL Server
3 2 (1.19%) Oracle Reports
3 2 (1.19%) SQL Server 2008
4 1 (0.60%) Relational Database
4 1 (0.60%) MySQL
4 1 (0.60%) SQL Server 2005
Development Applications
1 1 (0.60%) MSTest
1 1 (0.60%) Visual Studio
1 1 (0.60%) NUnit
General
1 35 (20.83%) Finance
2 12 (7.14%) Retail
3 11 (6.55%) Local Government
4 5 (2.98%) Banking
4 5 (2.98%) Legal
4 5 (2.98%) Telecoms
5 3 (1.79%) Marketing
5 3 (1.79%) Advertising
6 2 (1.19%) Law
7 1 (0.60%) Military
7 1 (0.60%) Back Office
7 1 (0.60%) Automotive
7 1 (0.60%) Publishing
7 1 (0.60%) Games
Job Titles
1 56 (33.33%) Service Manager
2 41 (24.40%) Delivery Manager
3 39 (23.21%) Services Delivery Manager
4 18 (10.71%) Project Manager
4 18 (10.71%) Analyst
5 17 (10.12%) Architect
6 14 (8.33%) Technical Manager
7 12 (7.14%) Technical Services Manager
8 9 (5.36%) Support Analyst
8 9 (5.36%) IT Services Manager
9 8 (4.76%) Service Analyst
10 7 (4.17%) SAP Service Delivery Manager
10 7 (4.17%) SAP Manager
10 7 (4.17%) Administrator
11 6 (3.57%) Technical Support
11 6 (3.57%) Systems Administrator
12 5 (2.98%) SAP Architect
12 5 (2.98%) Technical Delivery Manager
12 5 (2.98%) Senior Manager
12 5 (2.98%) IT Services Delivery Manager
Libraries, Frameworks & Software Standards
1 8 (4.76%) Web Services
2 7 (4.17%) .NET
3 3 (1.79%) Spring
4 2 (1.19%) Middleware
5 1 (0.60%) WCF
5 1 (0.60%) WPF
5 1 (0.60%) WF
5 1 (0.60%) Silverlight
5 1 (0.60%) LINQ
5 1 (0.60%) jQuery
5 1 (0.60%) RESTful
5 1 (0.60%) XML
5 1 (0.60%) XSLT
5 1 (0.60%) ASP.NET
5 1 (0.60%) CSS
5 1 (0.60%) SOAP
5 1 (0.60%) HTML
5 1 (0.60%) J2EE
Miscellaneous
1 11 (6.55%) NHS
2 9 (5.36%) Management Information System
3 8 (4.76%) User Experience
3 8 (4.76%) Computer Science
4 6 (3.57%) CMDB
5 4 (2.38%) Freedom of Information
5 4 (2.38%) Mainframe
6 3 (1.79%) Kindle
6 3 (1.79%) Analytical Skills
6 3 (1.79%) AS400
7 2 (1.19%) Statistics
7 2 (1.19%) Enterprise Software
8 1 (0.60%) Mathematics
8 1 (0.60%) Data Protection Act
8 1 (0.60%) Fat Client
8 1 (0.60%) Online Games
8 1 (0.60%) IBM Mainframe
8 1 (0.60%) EqualLogic
8 1 (0.60%) Blackberry
8 1 (0.60%) EPoS
Operating Systems
1 27 (16.07%) Windows
2 12 (7.14%) UNIX
3 11 (6.55%) Linux
4 8 (4.76%) Windows 7
5 5 (2.98%) Windows Server 2008
6 4 (2.38%) Windows XP
6 4 (2.38%) Solaris
7 3 (1.79%) Windows Server 2003
7 3 (1.79%) MVS
8 2 (1.19%) Windows Vista
9 1 (0.60%) Android
9 1 (0.60%) Mac OS
9 1 (0.60%) Windows Server 2012
9 1 (0.60%) Windows 2000
Processes & Methodologies
1 91 (54.17%) ITIL
2 28 (16.67%) Incident Management
3 23 (13.69%) Service Management
4 21 (12.50%) E-Commerce
5 16 (9.52%) PRINCE2
5 16 (9.52%) Change Management
6 13 (7.74%) Problem Management
7 12 (7.14%) ITIL V3
7 12 (7.14%) Agile Software Development
8 11 (6.55%) Enterprise Architecture
8 11 (6.55%) Knowledge Management
8 11 (6.55%) Migration
9 10 (5.95%) Stakeholder Management
9 10 (5.95%) Technical Architecture
9 10 (5.95%) Configuration Management
10 9 (5.36%) Project Management
10 9 (5.36%) Workflow
10 9 (5.36%) Risk Management
11 8 (4.76%) Cost-Benefit Analysis
11 8 (4.76%) CRM
Programming Languages
1 17 (10.12%) SQL
2 8 (4.76%) Java
3 2 (1.19%) T-SQL
3 2 (1.19%) C
3 2 (1.19%) C#
4 1 (0.60%) PowerShell
4 1 (0.60%) Shell Script
4 1 (0.60%) JCL
4 1 (0.60%) C++
4 1 (0.60%) VB
4 1 (0.60%) JavaScript
4 1 (0.60%) PL/SQL
Qualifications
1 18 (10.71%) Security Cleared
2 16 (9.52%) ITIL Certification
3 14 (8.33%) Degree
4 8 (4.76%) SC Cleared
4 8 (4.76%) DV Cleared
5 5 (2.98%) ISEB
6 4 (2.38%) MCP
7 3 (1.79%) PRINCE2 Practitioner
8 2 (1.19%) MCSE
8 2 (1.19%) CCNA
8 2 (1.19%) Cisco Certification
8 2 (1.19%) Microsoft Certification
8 2 (1.19%) PRINCE2 Certification
8 2 (1.19%) APMP
8 2 (1.19%) IIBA
9 1 (0.60%) CTC Cleared
9 1 (0.60%) ITIL Foundation Certificate
9 1 (0.60%) PMI Certification
9 1 (0.60%) HND
9 1 (0.60%) MCSA
Quality Assurance & Compliance
1 37 (22.02%) SLA
2 3 (1.79%) QA
2 3 (1.79%) ISO 9001
3 2 (1.19%) ISO/IEC 27001
3 2 (1.19%) ISO 9000
System Software
1 25 (14.88%) Active Directory
2 4 (2.38%) VMware Infrastructure
3 2 (1.19%) XenApp
4 1 (0.60%) EMC RecoverPoint
4 1 (0.60%) Terminal Services
Systems Management
1 5 (2.98%) SCCM
2 2 (1.19%) OpenView
2 2 (1.19%) HP SIM
2 2 (1.19%) EMC NetWorker
3 1 (0.60%) SCOM
3 1 (0.60%) Cisco CUCM
3 1 (0.60%) OPNET
Vendors
1 19 (11.31%) Microsoft
2 15 (8.93%) Citrix
2 15 (8.93%) Oracle
3 8 (4.76%) HP
4 7 (4.17%) SAP
4 7 (4.17%) VMware
5 6 (3.57%) Cisco
5 6 (3.57%) JD Edwards
6 5 (2.98%) Lotus
7 4 (2.38%) Adobe
7 4 (2.38%) NetApp
7 4 (2.38%) Symantec
8 3 (1.79%) McAfee
8 3 (1.79%) EMC
8 3 (1.79%) Lagan
9 2 (1.19%) Altiris
9 2 (1.19%) CommVault
10 1 (0.60%) Barracuda Networks
10 1 (0.60%) Veeam
10 1 (0.60%) Zeacom
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