ITSM Contracts in the East of England

IT Service Management (ITSM)
England > East of England

The following table provides summary statistics for contract job vacancies advertised in the East of England with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 77 54 61
Rank change year-on-year -23 +7 -4
Contract jobs citing ITSM 30 75 93
As % of all contract jobs advertised in the East of England 1.58% 3.55% 3.56%
As % of the Processes & Methodologies category 1.82% 4.08% 4.04%
Number of daily rates quoted 17 40 62
10th Percentile £138 £179 £123
25th Percentile £425 £205 £180
Median daily rate (50th Percentile) £563 £324 £425
Median % change year-on-year +73.75% -23.82% +82.80%
75th Percentile £700 £450 £497
90th Percentile £731 £704 £609
England median daily rate £500 £450 £485
% change year-on-year +11.11% -7.22% +2.11%
Number of hourly rates quoted 10 16 11
10th Percentile £13.92 £12.00 £11.50
25th Percentile - £13.16 £12.00
Median hourly rate £14.00 £14.50 £13.50
Median % change year-on-year -3.45% +7.41% -27.03%
75th Percentile - £14.75 £15.27
90th Percentile - - £30.96
England median hourly rate £14.00 £14.50 £13.66
% change year-on-year -3.45% +6.15% -26.16%

All Process and Methodology Skills
East of England

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the East of England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 1,646 1,838 2,301
As % of all contract IT jobs advertised in the East of England 86.59% 87.03% 88.16%
Number of daily rates quoted 736 1,087 1,284
10th Percentile £225 £200 £185
25th Percentile £350 £313 £345
Median daily rate (50th Percentile) £475 £475 £465
Median % change year-on-year - +2.15% +9.41%
75th Percentile £575 £600 £550
90th Percentile £675 £700 £650
England median daily rate £525 £550 £533
% change year-on-year -4.55% +3.29% +9.23%
Number of hourly rates quoted 589 350 397
10th Percentile £14.16 £13.41 £12.50
25th Percentile £15.13 £14.25 £13.25
Median hourly rate £39.50 £25.00 £15.50
Median % change year-on-year +58.00% +61.29% -5.62%
75th Percentile £63.75 £65.00 £37.50
90th Percentile £75.25 £70.00 £58.75
England median hourly rate £35.00 £37.50 £24.00
% change year-on-year -6.67% +56.25% -

ITSM
Job Vacancy Trend in the East of England

Job postings citing ITSM as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for ITSM in the East of England

ITSM
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing ITSM in the East of England.

Daily rate trend for ITSM in the East of England

ITSM
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing ITSM in the East of England over the 6 months to 19 April 2024.

Daily rate histogram for ITSM in the East of England

ITSM
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing ITSM in the East of England.

Hourly rate trend for ITSM in the East of England

ITSM
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the East of England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire -2 17 £700 +233.33% 3
Bedfordshire -6 6 £475 +65.22% 2
Hertfordshire -12 6 £450 +16.88% 13
Suffolk +9 1 £450 +5.88% 1
ITSM
England

ITSM
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (30.00%) Microsoft Exchange
Applications
1 1 (3.33%) Microsoft Excel
Business Applications
1 1 (3.33%) SAP MM
Cloud Services
1 8 (26.67%) Microsoft 365
General
1 16 (53.33%) Social Skills
2 5 (16.67%) Presentation Skills
3 2 (6.67%) Analytical Skills
4 1 (3.33%) Influencing Skills
4 1 (3.33%) Organisational Skills
4 1 (3.33%) Public Sector
Job Titles
1 11 (36.67%) Analyst
1 11 (36.67%) Architect
2 10 (33.33%) Service Analyst
2 10 (33.33%) Technical Analyst
2 10 (33.33%) Technical Services Analyst
3 9 (30.00%) Service Desk Analyst
4 7 (23.33%) Service Architect
5 3 (10.00%) ServiceNow Architect
6 2 (6.67%) 1st Line Engineer
6 2 (6.67%) 1st Line Support
6 2 (6.67%) 1st Line Support Engineer
6 2 (6.67%) Desktop Engineer
6 2 (6.67%) Desktop Support
6 2 (6.67%) Desktop Support Engineer
6 2 (6.67%) IT Manager
6 2 (6.67%) Support Engineer
6 2 (6.67%) Windows Engineer
6 2 (6.67%) Windows Support Engineer
7 1 (3.33%) Developer
7 1 (3.33%) Technical Architect
Libraries, Frameworks & Software Standards
1 1 (3.33%) SAP PI
Miscellaneous
1 2 (6.67%) Management Information System
2 1 (3.33%) CMDB
2 1 (3.33%) Self-Motivation
Operating Systems
1 11 (36.67%) Windows
Processes & Methodologies
1 15 (50.00%) ITIL
1 15 (50.00%) Service Management
2 10 (33.33%) Customer Service
3 6 (20.00%) Agile
4 4 (13.33%) IT Asset Management
4 4 (13.33%) Scrum
5 3 (10.00%) Continuous Improvement
5 3 (10.00%) Problem-Solving
6 2 (6.67%) Change Advisory Board
6 2 (6.67%) Change Management
6 2 (6.67%) Customer Requirements
6 2 (6.67%) Problem Management
6 2 (6.67%) SDLC
7 1 (3.33%) Acceptance Criteria
7 1 (3.33%) Contract Management
7 1 (3.33%) Cross-Platform Development
7 1 (3.33%) Innovation Management
7 1 (3.33%) Privileged Access Management
7 1 (3.33%) Prototyping
7 1 (3.33%) Task Automation
Qualifications
1 10 (33.33%) Degree
2 9 (30.00%) CCNA
2 9 (30.00%) Cisco Certification
2 9 (30.00%) MCP
2 9 (30.00%) Security Cleared
3 7 (23.33%) DV Cleared
4 2 (6.67%) SC Cleared
5 1 (3.33%) BPSS Clearance
5 1 (3.33%) ITIL Certification
Quality Assurance & Compliance
1 1 (3.33%) Data Quality
1 1 (3.33%) QA
System Software
1 10 (33.33%) Active Directory
Systems Management
1 8 (26.67%) SCCM
Vendors
1 8 (26.67%) Citrix
2 4 (13.33%) ServiceNow
3 1 (3.33%) CyberArk
3 1 (3.33%) Microsoft
3 1 (3.33%) SAP