The table below looks at the statistics for the Customer Service Representative role in IT contracts advertised for the Edinburgh region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Service Representative in their job title over the 3 months to 31 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Aug 2015
Same period 2014 Same period 2013
Customer Service Representative
Rank - - -
Contract jobs requiring a Customer Service Representative 0 0 0
As % of all contract IT jobs located in Edinburgh - - -
As % of the Job Titles category - - -
Number of daily rates quoted 0 0 0
Average daily rate
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- - -
UK excluding London average daily rate - - £100
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Customer Service Representative
Scotland

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Edinburgh region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Edinburgh
Contract IT job ads with a match in the
Job Titles category
1593 1105 1036
As % of all contract IT jobs located in Edinburgh 92.99% 93.72% 93.84%
Number of daily rates quoted 853 598 456
Average daily rate £388 £380 £375
Average daily rate % change year-on-year
+1.97% +1.33%
90% offered a daily rate of more than £280 £243 £250
10% offered a daily rate of more than £500 £525 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 10 15 33
Average hourly rate £22.50 £20.00 £14.00
Average hourly rate % change year-on-year
+12.50% +42.85%
90% offered a hourly rate of more than £11.00 £12.00 £10.00
10% offered a hourly rate of more than £31.08 £42.00 £27.25
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%