The table below looks at the statistics for Service Management skills in IT contracts advertised for the Edinburgh region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 55 60 42
Rank change year-on-year
+5 -18
Contract jobs citing Service Management 30 12 22
As % of all contract IT jobs located in Edinburgh 2.06% 1.01% 2.51%
As % of the Processes & Methodologies category 2.76% 1.40% 3.75%
Number of daily rates quoted 15 2 8
Average daily rate
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£380 £350 £200
Average daily rate % change year-on-year
+8.57% +75.00%
90% offered a daily rate of more than £260 £270 £112
10% offered a daily rate of more than £555 £430 £258
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Edinburgh region.

Processes & Methodologies Category
Edinburgh
Contract IT job ads with a match in the
Processes & Methodologies category
1088 860 586
As % of all contract IT jobs located in Edinburgh 74.57% 72.39% 66.82%
Number of daily rates quoted 588 462 272
Average daily rate £400 £375 £368
Average daily rate % change year-on-year
+6.66% +2.04%
90% offered a daily rate of more than £300 £252 £225
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 6 15 11
Average hourly rate £24.00 £16.75 £17.50
Average hourly rate % change year-on-year
+43.28% -4.28%
90% offered a hourly rate of more than £13.21 £4.50 £12.00
10% offered a hourly rate of more than £65.40 £180.00 £27.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Edinburgh region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Edinburgh

Service Management
Daily Rate Trend in Edinburgh

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Edinburgh region.

Service Management Daily Rate Trend in Edinburgh

Service Management
Daily Rate Histogram in Edinburgh

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Edinburgh region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in Edinburgh

Service Management
Hourly Rate Trend in Edinburgh

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Edinburgh region.

Service Management Hourly Rate Trend in Edinburgh

Service Management
Top 30 Related IT Skills in Edinburgh

For the 6 months to 24 December 2014, IT contractor jobs across the Edinburgh region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 34 (73.91%) ITIL
2 13 (28.26%) Project Management
3 12 (26.09%) Finance
4 11 (23.91%) Service Delivery
4 11 (23.91%) ITSM
5 10 (21.74%) ITIL Certification
6 9 (19.57%) PRINCE2
7 7 (15.22%) Change Management
8 6 (13.04%) MS Visio
9 5 (10.87%) Disaster Recovery
9 5 (10.87%) Banking
9 5 (10.87%) Business Transformation
10 4 (8.70%) Capacity Planning
10 4 (8.70%) Continuous Improvement
10 4 (8.70%) Agile Software Development
10 4 (8.70%) Workflow
10 4 (8.70%) SLA
11 3 (6.52%) MS Office
11 3 (6.52%) Microsoft
11 3 (6.52%) Six Sigma
11 3 (6.52%) Business Process Improvement
11 3 (6.52%) ITIL V3
12 2 (4.35%) DevOps
12 2 (4.35%) User Experience
12 2 (4.35%) Analytical Skills
12 2 (4.35%) Process Improvement
12 2 (4.35%) Asset Management
12 2 (4.35%) Information Security
12 2 (4.35%) Incident Management
12 2 (4.35%) PRINCE2 Practitioner

Service Management
Top Related IT Skills in Edinburgh by Category

For the 6 months to 24 December 2014, IT contractor jobs across the Edinburgh region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.17%) IBM Notes
1 1 (2.17%) Blackberry Enterprise Server
Applications
1 6 (13.04%) MS Visio
2 3 (6.52%) MS Office
3 1 (2.17%) MS Project
3 1 (2.17%) MS PowerPoint
Business Applications
1 1 (2.17%) Oracle 11i
1 1 (2.17%) Oracle Applications
1 1 (2.17%) Remedy ITSM
1 1 (2.17%) Oracle EBS R12
Communications & Networking
1 1 (2.17%) VPN
1 1 (2.17%) Cisco IOS
1 1 (2.17%) Structured Cabling
Database & Business Intelligence
1 1 (2.17%) Data Warehouse
General
1 12 (26.09%) Finance
2 5 (10.87%) Banking
3 1 (2.17%) Retail
3 1 (2.17%) Multimedia
3 1 (2.17%) Retail Banking
3 1 (2.17%) Manufacturing
Job Titles
1 12 (26.09%) Service Manager
2 11 (23.91%) Analyst
3 8 (17.39%) Project Manager
4 7 (15.22%) Delivery Manager
5 5 (10.87%) Senior Analyst
5 5 (10.87%) Services Delivery Manager
6 4 (8.70%) Change Manager
6 4 (8.70%) Service Desk Manager
6 4 (8.70%) IT Services Manager
7 3 (6.52%) Operations Analyst
7 3 (6.52%) Business Analyst
7 3 (6.52%) Head of IT
7 3 (6.52%) Senior Operations Analyst
8 2 (4.35%) Consultant
8 2 (4.35%) Senior Manager
8 2 (4.35%) Support Analyst
8 2 (4.35%) Service Analyst
8 2 (4.35%) Senior Business Analyst
8 2 (4.35%) Incident Manager
8 2 (4.35%) IT Operations Analyst
Libraries, Frameworks & Software Standards
1 2 (4.35%) .NET
Miscellaneous
1 2 (4.35%) NHS
1 2 (4.35%) User Experience
1 2 (4.35%) Analytical Skills
2 1 (2.17%) Blackberry
2 1 (2.17%) Mainframe
2 1 (2.17%) E-Learning
2 1 (2.17%) SCADA
Operating Systems
1 2 (4.35%) Windows
2 1 (2.17%) Windows XP
2 1 (2.17%) Windows 7
2 1 (2.17%) Windows 8
Processes & Methodologies
1 34 (73.91%) ITIL
2 13 (28.26%) Project Management
3 11 (23.91%) Service Delivery
3 11 (23.91%) ITSM
4 9 (19.57%) PRINCE2
5 7 (15.22%) Change Management
6 5 (10.87%) Disaster Recovery
6 5 (10.87%) Business Transformation
7 4 (8.70%) Continuous Improvement
7 4 (8.70%) Capacity Planning
7 4 (8.70%) Workflow
7 4 (8.70%) Agile Software Development
8 3 (6.52%) Six Sigma
8 3 (6.52%) Business Process Improvement
8 3 (6.52%) ITIL V3
9 2 (4.35%) Incident Management
9 2 (4.35%) Process Improvement
9 2 (4.35%) DevOps
9 2 (4.35%) Configuration Management
9 2 (4.35%) Asset Management
Qualifications
1 10 (21.74%) ITIL Certification
2 2 (4.35%) PRINCE2 Practitioner
3 1 (2.17%) SC Cleared
3 1 (2.17%) Security Cleared
Quality Assurance & Compliance
1 4 (8.70%) SLA
2 1 (2.17%) COBIT
2 1 (2.17%) ISO 9000
System Software
1 1 (2.17%) Active Directory
1 1 (2.17%) RACF
Vendors
1 3 (6.52%) Microsoft
2 2 (4.35%) HP
3 1 (2.17%) CA
3 1 (2.17%) Lotus
3 1 (2.17%) Apple
3 1 (2.17%) Symantec
3 1 (2.17%) Remedy
3 1 (2.17%) Altiris
3 1 (2.17%) Oracle
3 1 (2.17%) SAP
3 1 (2.17%) Cisco
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