The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 495 496 473
Rank change year-on-year
+1 -23
Contract jobs requiring a 1st Line Support Analyst 84 55 61
As % of all contract IT jobs located in England 0.17% 0.12% 0.14%
As % of the Job Titles category 0.18% 0.13% 0.15%
Number of daily rates quoted 34 15 12
Average daily rate
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£128 £110 £113
Average daily rate % change year-on-year
+15.90% -2.22%
90% offered a daily rate of more than £110 £87 £100
10% offered a daily rate of more than £159 £135 £194
UK excluding London average daily rate £115 £105 £113
% change year-on-year
+9.52% -6.66%
Number of hourly rates quoted 31 26 34
Average hourly rate £12.50 £14.00 £11.00
Average hourly rate % change year-on-year
-10.71% +27.27%
90% offered a hourly rate of more than £11.00 £10.10 £10.00
10% offered a hourly rate of more than £17.00 £20.00 £15.70
UK excluding London average hourly rate £12.50 £13.00 £11.25
% change year-on-year
-3.84% +15.55%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45626 43383 41175
As % of all contract IT jobs located in England 92.03% 92.64% 93.01%
Number of daily rates quoted 29592 26643 23710
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £230 £229 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1873 1913 2427
Average hourly rate £16.16 £17.50 £19.00
Average hourly rate % change year-on-year
-7.65% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -7 32 £132 +20.00% 4
London +13 25 £128 +20.00% 1
East of England -8 8 - - 1
South West -22 8 £150 -
East Midlands +11 4 £110 - 1
Yorkshire -12 3 £110 - 1
West Midlands -4 2 - - 1
North West -13 2 - - 1
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 116 (73.42%) Windows
2 84 (53.16%) Microsoft
3 76 (48.10%) MS Office
4 69 (43.67%) ITIL
5 65 (41.14%) Windows 7
6 58 (36.71%) Active Directory
7 44 (27.85%) MS Excel
8 40 (25.32%) Citrix
9 34 (21.52%) Security Cleared
10 32 (20.25%) SC Cleared
11 31 (19.62%) MCP
12 27 (17.09%) Windows XP
12 27 (17.09%) Service Management
13 25 (15.82%) Microsoft Certification
14 23 (14.56%) SLA
14 23 (14.56%) Analytical Skills
15 22 (13.92%) MS Exchange
16 21 (13.29%) Windows Server 2008
17 20 (12.66%) Windows Vista
18 16 (10.13%) MCSE
19 15 (9.49%) Service Delivery
20 14 (8.86%) Management Information System
21 13 (8.23%) Finance
21 13 (8.23%) Backup Exec
21 13 (8.23%) IBM Notes
21 13 (8.23%) Lotus
21 13 (8.23%) Windows 8
22 12 (7.59%) Internet
22 12 (7.59%) Exchange Server 2003
23 11 (6.96%) ITSM

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 24 December 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (13.92%) MS Exchange
2 13 (8.23%) IBM Notes
3 12 (7.59%) Exchange Server 2003
4 8 (5.06%) SharePoint
5 2 (1.27%) Exchange Server 2007
5 2 (1.27%) Lync
6 1 (0.63%) Exchange Server 2010
6 1 (0.63%) Blackberry Enterprise Server
Applications
1 76 (48.10%) MS Office
2 44 (27.85%) MS Excel
3 3 (1.90%) MS PowerPoint
Cloud Services
1 1 (0.63%) Office 365
Communications & Networking
1 12 (7.59%) Internet
2 10 (6.33%) Wireless
2 10 (6.33%) DHCP
3 9 (5.70%) DNS
4 8 (5.06%) FTP
4 8 (5.06%) WAN
5 7 (4.43%) TCP/IP
6 6 (3.80%) LAN
7 5 (3.16%) VPN
8 4 (2.53%) VoIP
9 3 (1.90%) Intranet
10 1 (0.63%) MPLS
10 1 (0.63%) DSL
10 1 (0.63%) Firewall
10 1 (0.63%) ISDN
10 1 (0.63%) Ethernet
Database & Business Intelligence
1 2 (1.27%) SQL Server
2 1 (0.63%) MS Access
General
1 13 (8.23%) Finance
2 8 (5.06%) Retail
3 4 (2.53%) Military
3 4 (2.53%) French Language
4 3 (1.90%) German Language
4 3 (1.90%) Spanish Language
5 2 (1.27%) Investment Banking
5 2 (1.27%) Banking
5 2 (1.27%) Telecoms
6 1 (0.63%) Pharmaceutical
6 1 (0.63%) Legal
6 1 (0.63%) Multimedia
6 1 (0.63%) Billing
6 1 (0.63%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.63%) XMPP
Miscellaneous
1 23 (14.56%) Analytical Skills
2 14 (8.86%) Management Information System
3 11 (6.96%) Blackberry
4 8 (5.06%) Fat Client
4 8 (5.06%) Smartphone
4 8 (5.06%) Thin Client
4 8 (5.06%) Smartcard
5 3 (1.90%) iPad
6 2 (1.27%) iPhone
6 2 (1.27%) Computer Science
7 1 (0.63%) Life Science
7 1 (0.63%) Video Conferencing
7 1 (0.63%) Enterprise Software
7 1 (0.63%) Client/Server
7 1 (0.63%) NHS
7 1 (0.63%) Data Protection Act
7 1 (0.63%) Mathematics
7 1 (0.63%) Handset
Operating Systems
1 116 (73.42%) Windows
2 65 (41.14%) Windows 7
3 27 (17.09%) Windows XP
4 21 (13.29%) Windows Server 2008
5 20 (12.66%) Windows Vista
6 13 (8.23%) Windows 8
7 8 (5.06%) Windows Server 2003
8 7 (4.43%) UNIX
9 4 (2.53%) Mac OS
10 2 (1.27%) Windows 2000 Server
11 1 (0.63%) Red Hat Enterprise Linux
11 1 (0.63%) Mac OS X
11 1 (0.63%) Linux
11 1 (0.63%) Windows Server 2012
Processes & Methodologies
1 69 (43.67%) ITIL
2 27 (17.09%) Service Management
3 15 (9.49%) Service Delivery
4 11 (6.96%) ITSM
5 8 (5.06%) Incident Management
6 3 (1.90%) Problem Management
6 3 (1.90%) Time Management
6 3 (1.90%) CRM
7 1 (0.63%) E-Commerce
7 1 (0.63%) Security Management
7 1 (0.63%) Migration
7 1 (0.63%) Asset Management
7 1 (0.63%) Software Testing
7 1 (0.63%) Data Protection
7 1 (0.63%) Data Entry
7 1 (0.63%) Network Management
7 1 (0.63%) Root Cause Analysis
7 1 (0.63%) Software Deployment
7 1 (0.63%) Kalman Filter
Programming Languages
1 10 (6.33%) C
2 7 (4.43%) SQL
3 1 (0.63%) VBScript
3 1 (0.63%) VB
Qualifications
1 34 (21.52%) Security Cleared
2 32 (20.25%) SC Cleared
3 31 (19.62%) MCP
4 25 (15.82%) Microsoft Certification
5 16 (10.13%) MCSE
6 10 (6.33%) DV Cleared
6 10 (6.33%) ITIL Foundation Certificate
7 8 (5.06%) A+ Certification
7 8 (5.06%) MCDST
7 8 (5.06%) MCITP
8 2 (1.27%) Degree
8 2 (1.27%) ITIL Certification
9 1 (0.63%) CCNA
9 1 (0.63%) Cisco Certification
Quality Assurance & Compliance
1 23 (14.56%) SLA
2 1 (0.63%) QA
System Software
1 58 (36.71%) Active Directory
2 1 (0.63%) Terminal Services
2 1 (0.63%) VMware Workstation
2 1 (0.63%) VMware Infrastructure
2 1 (0.63%) VMware ESXi
Systems Management
1 13 (8.23%) Backup Exec
2 10 (6.33%) OVSD
3 3 (1.90%) SCSM
4 1 (0.63%) Systems Management Server (SMS)
4 1 (0.63%) SCCM
Vendors
1 84 (53.16%) Microsoft
2 40 (25.32%) Citrix
3 13 (8.23%) Lotus
4 11 (6.96%) Cisco
5 8 (5.06%) Reuters
5 8 (5.06%) Bloomberg
5 8 (5.06%) CQG
6 7 (4.43%) McAfee
6 7 (4.43%) Symantec
6 7 (4.43%) Adobe
6 7 (4.43%) Altiris
7 3 (1.90%) HP
7 3 (1.90%) Intel
7 3 (1.90%) Apple
8 2 (1.27%) VMware
8 2 (1.27%) SAP
9 1 (0.63%) Google
9 1 (0.63%) SonicWALL
9 1 (0.63%) Draytek
9 1 (0.63%) Polycom
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