The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 475 502 478
Rank change year-on-year
+27 -24
Contract jobs requiring a 1st Line Support Analyst 77 46 39
As % of all contract IT jobs located in England 0.16% 0.100% 0.094%
As % of the Job Titles category 0.17% 0.11% 0.10%
Number of daily rates quoted 29 18 10
Average daily rate
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£135 £130 £100
Average daily rate % change year-on-year
+3.84% +30.00%
90% offered a daily rate of more than £118 £94 £99
10% offered a daily rate of more than £165 £193 £142
UK excluding London average daily rate £135 £125 £101
% change year-on-year
+8.00% +23.45%
Number of hourly rates quoted 32 22 18
Average hourly rate £12.00 £12.93 £11.50
Average hourly rate % change year-on-year
-7.15% +12.39%
90% offered a hourly rate of more than £9.60 £10.55 £9.90
10% offered a hourly rate of more than £14.00 £20.00 £14.90
UK excluding London average hourly rate £12.00 £12.50 £11.50
% change year-on-year
-4.00% +8.69%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44070 42663 38287
As % of all contract IT jobs located in England 92.40% 92.51% 92.76%
Number of daily rates quoted 27462 25710 22381
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1715 1832 2129
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -12 24 £125 +8.69% 6
East of England +20 19 £135 -
London -19 9 £118 -12.96% 5
West Midlands -4 7 - - 4
East Midlands - 7 £120 - 1
Yorkshire -11 6 - - 4
North West -16 3 £175 - 1
South West -5 2 £150 - 1
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 4 March 2015, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 113 (68.90%) Windows
2 93 (56.71%) Microsoft
3 87 (53.05%) MS Office
4 78 (47.56%) ITIL
5 62 (37.80%) Active Directory
6 58 (35.37%) Windows 7
7 45 (27.44%) Citrix
7 45 (27.44%) MS Excel
8 35 (21.34%) MCP
8 35 (21.34%) Security Cleared
9 30 (18.29%) SLA
9 30 (18.29%) Service Management
9 30 (18.29%) SC Cleared
10 27 (16.46%) Windows Vista
11 26 (15.85%) MS Exchange
12 25 (15.24%) Windows XP
12 25 (15.24%) Microsoft Certification
13 24 (14.63%) Analytical Skills
14 19 (11.59%) Service Delivery
14 19 (11.59%) Finance
15 18 (10.98%) Cisco
15 18 (10.98%) Windows Server 2008
16 15 (9.15%) Windows 8
16 15 (9.15%) IBM Notes
16 15 (9.15%) MCSE
16 15 (9.15%) Lotus
16 15 (9.15%) Management Information System
16 15 (9.15%) Incident Management
17 14 (8.54%) McAfee
17 14 (8.54%) Blackberry

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 4 March 2015, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 26 (15.85%) MS Exchange
2 15 (9.15%) IBM Notes
3 10 (6.10%) Exchange Server 2003
4 9 (5.49%) SharePoint
5 1 (0.61%) Exchange Server 2007
5 1 (0.61%) Blackberry Enterprise Server
Applications
1 87 (53.05%) MS Office
2 45 (27.44%) MS Excel
3 2 (1.22%) MS PowerPoint
Cloud Services
1 4 (2.44%) Google Apps
2 2 (1.22%) Cloud Computing
3 1 (0.61%) Office 365
Communications & Networking
1 11 (6.71%) Internet
2 10 (6.10%) DHCP
2 10 (6.10%) Wireless
3 9 (5.49%) TCP/IP
3 9 (5.49%) DNS
3 9 (5.49%) WAN
4 8 (4.88%) LAN
4 8 (4.88%) FTP
5 5 (3.05%) VPN
5 5 (3.05%) VoIP
6 2 (1.22%) Intranet
7 1 (0.61%) Wi-Fi
7 1 (0.61%) Firewall
7 1 (0.61%) MPLS
7 1 (0.61%) DSL
7 1 (0.61%) SMTP
7 1 (0.61%) ISDN
Database & Business Intelligence
1 3 (1.83%) SQL Server
2 1 (0.61%) MS Access
General
1 19 (11.59%) Finance
2 8 (4.88%) French Language
3 5 (3.05%) Retail
4 4 (2.44%) Legal
5 3 (1.83%) German Language
5 3 (1.83%) Spanish Language
5 3 (1.83%) Advertising
5 3 (1.83%) Pharmaceutical
6 2 (1.22%) Telecoms
7 1 (0.61%) Investment Banking
7 1 (0.61%) Marketing
7 1 (0.61%) Banking
7 1 (0.61%) Multimedia
7 1 (0.61%) Billing
Libraries, Frameworks & Software Standards
1 2 (1.22%) XMPP
Miscellaneous
1 24 (14.63%) Analytical Skills
2 15 (9.15%) Management Information System
3 14 (8.54%) Blackberry
4 8 (4.88%) Smartcard
4 8 (4.88%) Thin Client
4 8 (4.88%) Smartphone
4 8 (4.88%) Fat Client
5 7 (4.27%) iPad
6 5 (3.05%) Mobile Computing
7 4 (2.44%) Mathematics
8 3 (1.83%) Computer Science
8 3 (1.83%) NHS
8 3 (1.83%) iPhone
8 3 (1.83%) Enterprise Software
9 1 (0.61%) Data Protection Act
9 1 (0.61%) Life Science
9 1 (0.61%) Video Conferencing
9 1 (0.61%) Handset
9 1 (0.61%) EPoS
9 1 (0.61%) Client/Server
Operating Systems
1 113 (68.90%) Windows
2 58 (35.37%) Windows 7
3 27 (16.46%) Windows Vista
4 25 (15.24%) Windows XP
5 18 (10.98%) Windows Server 2008
6 15 (9.15%) Windows 8
7 5 (3.05%) Windows Server 2003
7 5 (3.05%) UNIX
8 3 (1.83%) Mac OS
9 2 (1.22%) Windows 2000 Server
9 2 (1.22%) Linux
9 2 (1.22%) Mac OS X
10 1 (0.61%) Windows 2000
Processes & Methodologies
1 78 (47.56%) ITIL
2 30 (18.29%) Service Management
3 19 (11.59%) Service Delivery
4 15 (9.15%) Incident Management
5 12 (7.32%) ITSM
6 5 (3.05%) Time Management
7 4 (2.44%) CRM
8 3 (1.83%) Problem Management
9 1 (0.61%) Software Testing
9 1 (0.61%) Data Protection
9 1 (0.61%) Migration
9 1 (0.61%) Software Deployment
9 1 (0.61%) Kalman Filter
9 1 (0.61%) Line Management
9 1 (0.61%) Service Desk Management
Programming Languages
1 11 (6.71%) C
2 5 (3.05%) SQL
3 1 (0.61%) VBScript
3 1 (0.61%) VB
Qualifications
1 35 (21.34%) MCP
1 35 (21.34%) Security Cleared
2 30 (18.29%) SC Cleared
3 25 (15.24%) Microsoft Certification
4 15 (9.15%) MCSE
5 11 (6.71%) ITIL Foundation Certificate
6 8 (4.88%) A+ Certification
6 8 (4.88%) MCDST
6 8 (4.88%) MCITP
7 6 (3.66%) DV Cleared
8 4 (2.44%) Cisco Certification
8 4 (2.44%) CCNA
9 3 (1.83%) Degree
10 2 (1.22%) ITIL Certification
11 1 (0.61%) VCP4
Quality Assurance & Compliance
1 30 (18.29%) SLA
2 1 (0.61%) QA
System Software
1 62 (37.80%) Active Directory
2 2 (1.22%) XenApp
Systems Management
1 13 (7.93%) Backup Exec
2 9 (5.49%) OVSD
3 3 (1.83%) SCSM
4 1 (0.61%) SCCM
4 1 (0.61%) Systems Management Server (SMS)
Vendors
1 93 (56.71%) Microsoft
2 45 (27.44%) Citrix
3 18 (10.98%) Cisco
4 15 (9.15%) Lotus
5 14 (8.54%) McAfee
6 13 (7.93%) Symantec
6 13 (7.93%) Adobe
7 8 (4.88%) Reuters
7 8 (4.88%) Bloomberg
7 8 (4.88%) CQG
8 5 (3.05%) Google
8 5 (3.05%) Altiris
9 4 (2.44%) Apple
10 3 (1.83%) Remedy
10 3 (1.83%) Intel
11 2 (1.22%) SAP
11 2 (1.22%) HP
12 1 (0.61%) Polycom
12 1 (0.61%) Tandberg
12 1 (0.61%) WatchGuard
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