The first table below looks at the demand for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 23 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Apr 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 501 471 501
Rank change year-on-year
-30 +30
Contract jobs requiring a 1st Line Support Analyst 70 50 66
As % of all contract IT jobs located in England 0.14% 0.11% 0.12%
As % of the Job Titles category 0.15% 0.12% 0.13%
Number of daily rates quoted 31 9 15
Average daily rate £110 £110 £105
Average daily rate % change year-on-year
- +4.76%
90% offered a daily rate of more than £78 £98 £90
10% offered a daily rate of more than £193 £238 £157
UK excluding London average daily rate £78 £110 £102
% change year-on-year
-29.54% +7.84%
Number of hourly rates quoted 30 30 27
Average hourly rate £11.50 £12.00 £13.00
Average hourly rate % change year-on-year
-4.16% -7.69%
90% offered a hourly rate of more than £9.45 £10.45 £8.50
10% offered a hourly rate of more than £17.50 £14.05 £18.20
UK excluding London average hourly rate £11.50 £11.50 £12.00
% change year-on-year
- -4.16%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47289 40554 51511
As % of all contract IT jobs located in England 92.32% 92.75% 92.74%
Number of daily rates quoted 29337 23812 29012
Average daily rate £395 £400 £400
Average daily rate % change year-on-year
-1.25% -
90% offered a daily rate of more than £233 £240 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1917 2075 2421
Average hourly rate £17.50 £18.00 £19.00
Average hourly rate % change year-on-year
-2.77% -5.26%
90% offered a hourly rate of more than £11.00 £11.00 £11.27
10% offered a hourly rate of more than £42.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £17.50 £19.00
% change year-on-year
- -7.89%
1st Line Support Analyst
UK

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 23 April 2014.

1st Line Support Analyst Daily Rate Histogram in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 23 April 2014.

1st Line Support Analyst Hourly Rate Histogram in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 23 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -1 27 £110 -70.27% 1
South East -13 18 £135 +8.00% 6
North West -21 7 £78 - 1
East of England -32 6 - - 2
Yorkshire -26 3 £105 - 1
East Midlands -11 2 £58 - 2
West Midlands -25 2 - -
South West - 2 - -
North East - 1 - -
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 23 April 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 74 (61.16%) Windows
2 67 (55.37%) Microsoft
3 56 (46.28%) MS Office
4 51 (42.15%) ITIL
5 37 (30.58%) Active Directory
6 34 (28.10%) Citrix
7 33 (27.27%) MS Excel
7 33 (27.27%) Windows 7
8 25 (20.66%) Windows XP
9 19 (15.70%) IBM Notes
9 19 (15.70%) Lotus
10 17 (14.05%) Finance
11 15 (12.40%) Blackberry
11 15 (12.40%) MCP
12 13 (10.74%) DNS
13 11 (9.09%) Cisco
13 11 (9.09%) Service Delivery
13 11 (9.09%) Incident Management
14 10 (8.26%) Windows Server 2008
14 10 (8.26%) MS Exchange
14 10 (8.26%) Microsoft Certification
15 9 (7.44%) Internet
15 9 (7.44%) SLA
16 8 (6.61%) Adobe
16 8 (6.61%) Symantec
17 7 (5.79%) Service Management
17 7 (5.79%) Windows Vista
17 7 (5.79%) McAfee
17 7 (5.79%) Reuters
17 7 (5.79%) VPN

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 23 April 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (15.70%) IBM Notes
2 10 (8.26%) MS Exchange
3 4 (3.31%) SharePoint
4 3 (2.48%) Exchange Server 2003
4 3 (2.48%) Exchange Server 2010
4 3 (2.48%) Blackberry Enterprise Server
5 1 (0.83%) Exchange Server 2007
Applications
1 56 (46.28%) MS Office
2 33 (27.27%) MS Excel
3 1 (0.83%) MS PowerPoint
3 1 (0.83%) Acrobat
Cloud Services
1 1 (0.83%) Office 365
Communications & Networking
1 13 (10.74%) DNS
2 9 (7.44%) Internet
3 7 (5.79%) VPN
4 6 (4.96%) DHCP
4 6 (4.96%) TCP/IP
5 5 (4.13%) Wireless
6 4 (3.31%) WAN
6 4 (3.31%) FTP
7 3 (2.48%) LAN
7 3 (2.48%) SAN
7 3 (2.48%) Intranet
8 2 (1.65%) VoIP
8 2 (1.65%) ADSL
9 1 (0.83%) Firewall
9 1 (0.83%) Wi-Fi
9 1 (0.83%) ATM
General
1 17 (14.05%) Finance
2 6 (4.96%) Law
2 6 (4.96%) Retail
3 5 (4.13%) Banking
4 3 (2.48%) Telecoms
4 3 (2.48%) Legal
5 2 (1.65%) Local Government
5 2 (1.65%) Manufacturing
6 1 (0.83%) Investment Banking
6 1 (0.83%) Danish Language
6 1 (0.83%) Norwegian Language
6 1 (0.83%) Swedish Language
Libraries, Frameworks & Software Standards
1 1 (0.83%) CSS
Miscellaneous
1 15 (12.40%) Blackberry
2 6 (4.96%) NHS
3 5 (4.13%) Fat Client
3 5 (4.13%) Thin Client
4 4 (3.31%) Smartcard
4 4 (3.31%) Smartphone
5 2 (1.65%) Mainframe
5 2 (1.65%) EPoS
5 2 (1.65%) EFT
5 2 (1.65%) Client/Server
5 2 (1.65%) Digital Media
6 1 (0.83%) Management Information System
6 1 (0.83%) iSeries
Operating Systems
1 74 (61.16%) Windows
2 33 (27.27%) Windows 7
3 25 (20.66%) Windows XP
4 10 (8.26%) Windows Server 2008
5 7 (5.79%) Windows Vista
6 4 (3.31%) Mac OS X
6 4 (3.31%) UNIX
6 4 (3.31%) Windows 8
7 3 (2.48%) Windows Server 2003
8 2 (1.65%) Apple iOS
8 2 (1.65%) VME
9 1 (0.83%) Windows Mobile
9 1 (0.83%) Mac OS
9 1 (0.83%) Android
Processes & Methodologies
1 51 (42.15%) ITIL
2 11 (9.09%) Service Delivery
2 11 (9.09%) Incident Management
3 7 (5.79%) Service Management
4 2 (1.65%) Knowledge Management
5 1 (0.83%) Migration
5 1 (0.83%) Problem Management
5 1 (0.83%) Root Cause Analysis
5 1 (0.83%) Continuous Improvement
5 1 (0.83%) Configuration Management
Programming Languages
1 3 (2.48%) SQL
Qualifications
1 15 (12.40%) MCP
2 10 (8.26%) Microsoft Certification
3 6 (4.96%) SC Cleared
3 6 (4.96%) Security Cleared
4 5 (4.13%) DV Cleared
5 4 (3.31%) A+ Certification
5 4 (3.31%) ITIL Certification
5 4 (3.31%) MCDST
5 4 (3.31%) MCITP
6 3 (2.48%) Degree
6 3 (2.48%) MCSE
7 1 (0.83%) MOS
7 1 (0.83%) CCNA
7 1 (0.83%) Cisco Certification
Quality Assurance & Compliance
1 9 (7.44%) SLA
System Software
1 37 (30.58%) Active Directory
2 3 (2.48%) VMware Infrastructure
3 2 (1.65%) vSphere
4 1 (0.83%) XenApp
4 1 (0.83%) Terminal Services
Systems Management
1 4 (3.31%) Backup Exec
2 3 (2.48%) SCCM
3 1 (0.83%) OVSD
3 1 (0.83%) Norton AntiVirus
Vendors
1 67 (55.37%) Microsoft
2 34 (28.10%) Citrix
3 19 (15.70%) Lotus
4 11 (9.09%) Cisco
5 8 (6.61%) Adobe
5 8 (6.61%) Symantec
6 7 (5.79%) McAfee
6 7 (5.79%) Reuters
7 6 (4.96%) CQG
8 5 (4.13%) Bloomberg
9 3 (2.48%) Altiris
9 3 (2.48%) VMware
10 2 (1.65%) Novell
10 2 (1.65%) Sun
11 1 (0.83%) Veeam
11 1 (0.83%) HP
11 1 (0.83%) Dell
11 1 (0.83%) Oracle
11 1 (0.83%) Remedy
11 1 (0.83%) ServiceNow
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