The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 490 418 451
Rank change year-on-year
-72 +33
Contract jobs requiring a 1st Line Support Analyst 90 163 120
As % of all contract IT jobs located in England 0.19% 0.35% 0.27%
As % of the Job Titles category 0.20% 0.37% 0.29%
Number of daily rates quoted 25 59 63
Average daily rate £125 £128 £80
Average daily rate % change year-on-year
-1.96% +59.37%
90% offered a daily rate of more than £94 £100 £70
10% offered a daily rate of more than £188 £165 £150
UK excluding London average daily rate £100 £125 £70
% change year-on-year
-20.00% +78.57%
Number of hourly rates quoted 42 62 27
Average hourly rate £12.00 £12.00 £12.00
90% offered a hourly rate of more than £10.14 £10.00 £10.06
10% offered a hourly rate of more than £22.00 £18.33 £20.00
UK excluding London average hourly rate £12.00 £12.00 £11.75
% change year-on-year
- +2.12%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44601 43533 41830
As % of all contract IT jobs located in England 94.51% 94.45% 94.35%
Number of daily rates quoted 29104 27575 25284
Average daily rate £418 £400 £400
Average daily rate % change year-on-year
+4.37% -
90% offered a daily rate of more than £260 £245 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1612 1743 1871
Average hourly rate £17.50 £16.72 £17.50
Average hourly rate % change year-on-year
+4.66% -4.45%
90% offered a hourly rate of more than £11.00 £10.77 £11.25
10% offered a hourly rate of more than £49.05 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 5 February 2016.

1st Line Support Analyst Daily Rate Histogram in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 5 February 2016.

1st Line Support Analyst Hourly Rate Histogram in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 37 £155 +21.56% 7
South East -15 25 £95 -26.07% 11
Yorkshire -9 10 £125 +39.08% 4
East of England -23 6 £100 -25.92% 4
West Midlands -22 5 £183 -
East Midlands -20 4 £135 +73.07% 2
South West -6 1 - - 4
North East -24 1 - - 1
North West -25 1 - - 5
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 5 February 2016, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 117 (58.79%) Windows
2 84 (42.21%) ITIL
3 83 (41.71%) Microsoft
3 83 (41.71%) Active Directory
4 70 (35.18%) Windows 7
5 69 (34.67%) MS Office
6 39 (19.60%) SLA
7 33 (16.58%) MS Excel
8 30 (15.08%) Service Management
9 29 (14.57%) Windows XP
10 27 (13.57%) Security Cleared
11 24 (12.06%) MCP
12 23 (11.56%) HP
13 22 (11.06%) MS Exchange
13 22 (11.06%) Incident Management
14 21 (10.55%) Citrix
14 21 (10.55%) Finance
15 18 (9.05%) Cisco
16 16 (8.04%) SC Cleared
16 16 (8.04%) Windows 8
17 13 (6.53%) Microsoft Certification
17 13 (6.53%) Analytical Skills
18 12 (6.03%) MS PowerPoint
19 10 (5.03%) ITIL Certification
19 10 (5.03%) MS Visio
19 10 (5.03%) MCSE
19 10 (5.03%) Blackberry
20 9 (4.52%) Configuration Management
20 9 (4.52%) LAN
20 9 (4.52%) Windows Server

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 5 February 2016, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (11.06%) MS Exchange
2 9 (4.52%) Exchange Server 2010
3 8 (4.02%) IBM Notes
4 3 (1.51%) Exchange Server 2007
5 2 (1.01%) Exchange Server 2003
5 2 (1.01%) Lync
5 2 (1.01%) SharePoint
6 1 (0.50%) CMS
Applications
1 69 (34.67%) MS Office
2 33 (16.58%) MS Excel
3 12 (6.03%) MS PowerPoint
4 10 (5.03%) MS Visio
5 1 (0.50%) MS Project
Business Applications
1 2 (1.01%) Remedy ITSM
2 1 (0.50%) ION MarketView
2 1 (0.50%) Oracle Applications
Cloud Services
1 3 (1.51%) Office 365
2 1 (0.50%) Google Apps
2 1 (0.50%) MailChimp
2 1 (0.50%) Mimecast
Communications & Networking
1 9 (4.52%) LAN
2 8 (4.02%) Internet
2 8 (4.02%) TCP/IP
2 8 (4.02%) VPN
2 8 (4.02%) WAN
3 7 (3.52%) DNS
4 6 (3.02%) Remote Desktop
5 5 (2.51%) DHCP
6 4 (2.01%) ATM
6 4 (2.01%) Firewall
7 1 (0.50%) IP Telephony
7 1 (0.50%) SAN
7 1 (0.50%) VoIP
7 1 (0.50%) Wi-Fi
Database & Business Intelligence
1 3 (1.51%) SQL Server
2 2 (1.01%) SQL Server 2005
2 2 (1.01%) SQL Server 2008
Development Applications
1 1 (0.50%) JIRA
General
1 21 (10.55%) Finance
2 8 (4.02%) Law
3 6 (3.02%) Banking
3 6 (3.02%) Legal
4 4 (2.01%) Advertising
5 3 (1.51%) Investment Banking
5 3 (1.51%) Retail
6 2 (1.01%) Local Government
6 2 (1.01%) Telecoms
7 1 (0.50%) Back Office
7 1 (0.50%) Financial Institution
7 1 (0.50%) Front Office
7 1 (0.50%) International Banking
7 1 (0.50%) Private Banking
7 1 (0.50%) Retail Banking
Libraries, Frameworks & Software Standards
1 6 (3.02%) HTML
2 1 (0.50%) CSS
2 1 (0.50%) XHTML
2 1 (0.50%) XML
Miscellaneous
1 13 (6.53%) Analytical Skills
2 10 (5.03%) Blackberry
3 7 (3.52%) NHS
4 5 (2.51%) Device Driver
4 5 (2.51%) iPhone
5 3 (1.51%) Driving Licence
5 3 (1.51%) Mobile Computing
6 2 (1.01%) iPad
6 2 (1.01%) PMI
6 2 (1.01%) Private Cloud
6 2 (1.01%) SecurID
6 2 (1.01%) Video Conferencing
7 1 (0.50%) Client/Server
7 1 (0.50%) Computer Science
7 1 (0.50%) EPoS
7 1 (0.50%) Fixed Income
7 1 (0.50%) Hedge funds
7 1 (0.50%) Management Information System
7 1 (0.50%) PDA
7 1 (0.50%) Smartphone
Operating Systems
1 117 (58.79%) Windows
2 70 (35.18%) Windows 7
3 29 (14.57%) Windows XP
4 16 (8.04%) Windows 8
5 9 (4.52%) Windows Server
6 8 (4.02%) Windows Server 2003
7 7 (3.52%) Unix
7 7 (3.52%) Windows Server 2008
8 6 (3.02%) Android
9 5 (2.51%) Linux
9 5 (2.51%) Windows Server 2012
10 3 (1.51%) Windows Vista
11 2 (1.01%) Apple iOS
11 2 (1.01%) Mac OS
12 1 (0.50%) Mac OS X
12 1 (0.50%) Windows 10
12 1 (0.50%) Windows NT
Processes & Methodologies
1 84 (42.21%) ITIL
2 30 (15.08%) Service Management
3 22 (11.06%) Incident Management
4 9 (4.52%) Configuration Management
5 8 (4.02%) ITSM
6 7 (3.52%) Change Management
6 7 (3.52%) Service Delivery
7 4 (2.01%) Fault Management
8 3 (1.51%) Asset Management
8 3 (1.51%) Coaching
8 3 (1.51%) Document Management
8 3 (1.51%) ITIL V3
8 3 (1.51%) Root Cause Analysis
8 3 (1.51%) Time Management
9 2 (1.01%) Email Management
9 2 (1.01%) ITIL V2
9 2 (1.01%) Mentoring
9 2 (1.01%) Problem Management
9 2 (1.01%) Ticket Management
9 2 (1.01%) Trend Analysis
Programming Languages
1 4 (2.01%) SQL
2 1 (0.50%) C
2 1 (0.50%) JavaScript
2 1 (0.50%) Python
Qualifications
1 27 (13.57%) Security Cleared
2 24 (12.06%) MCP
3 16 (8.04%) SC Cleared
4 13 (6.53%) Microsoft Certification
5 10 (5.03%) ITIL Certification
5 10 (5.03%) MCSE
6 8 (4.02%) DV Cleared
7 6 (3.02%) Degree
8 5 (2.51%) ITIL Foundation Certificate
9 4 (2.01%) DBS Check
10 2 (1.01%) CCNA
10 2 (1.01%) Cisco Certification
10 2 (1.01%) PMI Certification
11 1 (0.50%) A+ Certification
11 1 (0.50%) MCITP
11 1 (0.50%) MCSA
11 1 (0.50%) MOS
Quality Assurance & Compliance
1 39 (19.60%) SLA
System Software
1 83 (41.71%) Active Directory
2 4 (2.01%) VMware Infrastructure
3 2 (1.01%) Hyper-V
3 2 (1.01%) Terminal Server
4 1 (0.50%) XenApp
Systems Management
1 5 (2.51%) SCCM
2 2 (1.01%) Backup Exec
2 2 (1.01%) OpenView
3 1 (0.50%) DameWare
3 1 (0.50%) ServiceCenter
Vendors
1 83 (41.71%) Microsoft
2 23 (11.56%) HP
3 21 (10.55%) Citrix
4 18 (9.05%) Cisco
5 8 (4.02%) Lotus
6 7 (3.52%) Remedy
7 5 (2.51%) Adobe
7 5 (2.51%) McAfee
7 5 (2.51%) Symantec
7 5 (2.51%) VMware
8 4 (2.01%) iManage
9 3 (1.51%) Sun
10 2 (1.01%) Apple
10 2 (1.01%) BMC
10 2 (1.01%) Bomgar
10 2 (1.01%) Hummingbird
10 2 (1.01%) Interwoven
10 2 (1.01%) Nokia
10 2 (1.01%) ServiceNow
11 1 (0.50%) Google
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