The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 508 489 491
Rank change year-on-year
-19 +2
Contract jobs requiring a 1st Line Support Analyst 70 73 78
As % of all contract IT jobs located in England 0.14% 0.15% 0.15%
As % of the Job Titles category 0.15% 0.16% 0.16%
Number of daily rates quoted 25 24 25
Average daily rate
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£120 £128 £100
Average daily rate % change year-on-year
-5.88% +27.50%
90% offered a daily rate of more than £95 £93 £88
10% offered a daily rate of more than £166 £150 £186
UK excluding London average daily rate £75 £125 £99
% change year-on-year
-40.00% +26.26%
Number of hourly rates quoted 32 38 37
Average hourly rate £12.00 £13.00 £12.50
Average hourly rate % change year-on-year
-7.69% +4.00%
90% offered a hourly rate of more than £9.05 £8.50 £10.33
10% offered a hourly rate of more than £17.50 £20.00 £16.00
UK excluding London average hourly rate £11.00 £11.00 £12.48
% change year-on-year
- -11.82%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46480 44650 49322
As % of all contract IT jobs located in England 92.32% 92.83% 92.91%
Number of daily rates quoted 28690 27138 28354
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1959 2460
Average hourly rate £16.84 £17.50 £19.50
Average hourly rate % change year-on-year
-3.77% -10.25%
90% offered a hourly rate of more than £10.53 £11.00 £11.50
10% offered a hourly rate of more than £38.50 £40.00 £41.01
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 28 August 2014.

1st Line Support Analyst Hourly Rate Histogram in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 28 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -5 16 £145 +7.40% 2
South East -3 15 £120 -4.00% 2
West Midlands -3 13 - -
East Midlands +4 5 £75 -43.39% 2
North West -9 5 £70 -50.00% 3
East of England -24 5 £113 +32.35%
Yorkshire - 5 £123 - 2
South West -29 4 £95 -
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 112 (72.73%) Windows
2 81 (52.60%) Microsoft
3 76 (49.35%) Active Directory
4 70 (45.45%) MS Office
5 58 (37.66%) ITIL
6 53 (34.42%) Windows 7
7 38 (24.68%) MS Excel
8 37 (24.03%) Citrix
9 31 (20.13%) Windows XP
10 29 (18.83%) MS Exchange
10 29 (18.83%) SLA
11 22 (14.29%) Finance
12 21 (13.64%) IBM Notes
12 21 (13.64%) Lotus
13 18 (11.69%) Microsoft Certification
14 16 (10.39%) MCP
15 13 (8.44%) SC Cleared
15 13 (8.44%) Security Cleared
15 13 (8.44%) Windows Server 2008
16 11 (7.14%) Banking
16 11 (7.14%) Retail
17 10 (6.49%) Service Management
17 10 (6.49%) Blackberry
18 9 (5.84%) Reuters
18 9 (5.84%) UNIX
18 9 (5.84%) DV Cleared
19 7 (4.55%) Bloomberg
19 7 (4.55%) SQL
19 7 (4.55%) MCSE
19 7 (4.55%) Cisco

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 28 August 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 29 (18.83%) MS Exchange
2 21 (13.64%) IBM Notes
3 7 (4.55%) Exchange Server 2003
3 7 (4.55%) Exchange Server 2010
4 6 (3.90%) Blackberry Enterprise Server
5 4 (2.60%) Exchange Server 2007
6 3 (1.95%) Lync
6 3 (1.95%) SharePoint
7 1 (0.65%) Exchange Server 2000
Applications
1 70 (45.45%) MS Office
2 38 (24.68%) MS Excel
3 4 (2.60%) MS PowerPoint
Communications & Networking
1 6 (3.90%) DHCP
1 6 (3.90%) DNS
2 5 (3.25%) TCP/IP
2 5 (3.25%) VPN
3 4 (2.60%) Internet
3 4 (2.60%) Wireless
4 3 (1.95%) FTP
4 3 (1.95%) LAN
4 3 (1.95%) WAN
5 2 (1.30%) ADSL
5 2 (1.30%) Firewall
6 1 (0.65%) SAN
6 1 (0.65%) Intranet
6 1 (0.65%) Ethernet
General
1 22 (14.29%) Finance
2 11 (7.14%) Banking
2 11 (7.14%) Retail
3 4 (2.60%) Military
4 3 (1.95%) Law
4 3 (1.95%) Legal
5 2 (1.30%) Investment Banking
6 1 (0.65%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (0.65%) Application Packaging
Miscellaneous
1 10 (6.49%) Blackberry
2 6 (3.90%) NHS
2 6 (3.90%) Thin Client
2 6 (3.90%) Fat Client
3 3 (1.95%) Smartcard
3 3 (1.95%) Smartphone
4 2 (1.30%) Management Information System
4 2 (1.30%) EPoS
4 2 (1.30%) EFT
5 1 (0.65%) Client/Server
5 1 (0.65%) iPhone
Operating Systems
1 112 (72.73%) Windows
2 53 (34.42%) Windows 7
3 31 (20.13%) Windows XP
4 13 (8.44%) Windows Server 2008
5 9 (5.84%) UNIX
6 6 (3.90%) Windows 8
6 6 (3.90%) Windows Vista
7 5 (3.25%) Mac OS X
7 5 (3.25%) Windows Server 2003
8 4 (2.60%) Mac OS
9 3 (1.95%) Solaris
10 2 (1.30%) Linux
10 2 (1.30%) Windows 2000 Server
11 1 (0.65%) Red Hat Enterprise Linux
11 1 (0.65%) Android
11 1 (0.65%) Apple iOS
11 1 (0.65%) Windows Server 2012
Processes & Methodologies
1 58 (37.66%) ITIL
2 10 (6.49%) Service Management
3 7 (4.55%) Service Delivery
3 7 (4.55%) Incident Management
4 3 (1.95%) ITIL V3
5 2 (1.30%) Problem Management
5 2 (1.30%) ITSM
5 2 (1.30%) Security Management
5 2 (1.30%) Root Cause Analysis
5 2 (1.30%) Network Management
6 1 (0.65%) Software Deployment
6 1 (0.65%) Kalman Filter
6 1 (0.65%) Information Security
6 1 (0.65%) Asset Management
6 1 (0.65%) E-Commerce
6 1 (0.65%) Information Security Management
6 1 (0.65%) System Testing
6 1 (0.65%) ISMS
6 1 (0.65%) Data Entry
6 1 (0.65%) Change Control
Programming Languages
1 7 (4.55%) SQL
2 3 (1.95%) PowerShell
Qualifications
1 18 (11.69%) Microsoft Certification
2 16 (10.39%) MCP
3 13 (8.44%) SC Cleared
3 13 (8.44%) Security Cleared
4 9 (5.84%) DV Cleared
5 7 (4.55%) MCSE
6 6 (3.90%) Degree
7 5 (3.25%) MCITP
8 3 (1.95%) MCSA
8 3 (1.95%) CCNA
8 3 (1.95%) Cisco Certification
8 3 (1.95%) A+ Certification
8 3 (1.95%) ITIL Certification
8 3 (1.95%) MOS
8 3 (1.95%) MCDST
9 1 (0.65%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 29 (18.83%) SLA
2 1 (0.65%) ISO/IEC 27001
System Software
1 76 (49.35%) Active Directory
2 4 (2.60%) XenApp
3 2 (1.30%) Terminal Services
3 2 (1.30%) VMware Infrastructure
4 1 (0.65%) VMware Workstation
4 1 (0.65%) VMware ESXi
Systems Management
1 7 (4.55%) Backup Exec
2 3 (1.95%) SCCM
3 2 (1.30%) OVSD
3 2 (1.30%) OpenView
4 1 (0.65%) Norton AntiVirus
Vendors
1 81 (52.60%) Microsoft
2 37 (24.03%) Citrix
3 21 (13.64%) Lotus
4 9 (5.84%) Reuters
5 7 (4.55%) Bloomberg
5 7 (4.55%) Altiris
5 7 (4.55%) Cisco
6 6 (3.90%) Symantec
6 6 (3.90%) Remedy
7 5 (3.25%) McAfee
7 5 (3.25%) Adobe
7 5 (3.25%) Apple
7 5 (3.25%) CQG
8 4 (2.60%) Veeam
8 4 (2.60%) Sophos
9 3 (1.95%) HP
9 3 (1.95%) F5
9 3 (1.95%) VMware
10 1 (0.65%) SonicWALL
10 1 (0.65%) Draytek
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