The statistics below represent IT contracts advertised across the England region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 556 504 477
Rank change year-on-year
-52 -27
Contract jobs requiring a 1st Line Support Analyst 77 134 139
As % of all contract IT jobs located in England 0.15% 0.26% 0.28%
As % of the Job Titles category 0.16% 0.27% 0.29%
Number of daily rates quoted 36 32 62
Median daily rate £120 £133 £125
Median daily rate % change year-on-year
-9.43% +6.00%
90% offered a daily rate of more than £95 £100 £95
10% offered a daily rate of more than £186 £190 £185
UK excluding London median daily rate £110 £120 £95
% change year-on-year
-8.33% +26.31%
Number of hourly rates quoted 31 75 48
Median hourly rate £12.00 £13.94 £12.50
Median hourly rate % change year-on-year
-13.88% +11.48%
90% offered a hourly rate of more than £8.80 £10.00 £9.35
10% offered a hourly rate of more than £15.00 £20.00 £17.50
UK excluding London median hourly rate £12.00 £13.23 £12.00
% change year-on-year
-9.26% +10.20%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47525 49547 47656
As % of all contract IT jobs located in England 94.69% 95.00% 94.66%
Number of daily rates quoted 31298 32087 29344
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £261 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1474 1872 1909
Median hourly rate £17.17 £17.06 £16.72
Median hourly rate % change year-on-year
+0.61% +2.03%
90% offered a hourly rate of more than £11.00 £11.00 £10.90
10% offered a hourly rate of more than £45.00 £42.00 £38.00
UK excluding London median hourly rate £16.50 £17.00 £16.72
% change year-on-year
-2.94% +1.67%

1st Line Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 30 August 2016.

1st Line Support Analyst Daily Rate Histogram in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 30 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -27 25 £154 +9.82% 1
South East +2 18 £120 -15.49% 10
North West +10 12 £103 -10.86%
East of England +4 5 - - 2
West Midlands -40 5 - -
South West +14 4 £150 -
Yorkshire -11 4 - - 1
East Midlands -7 2 £145 -
North East -18 2 £93 -2.63%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 August 2016, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support Analyst in the job title.

1 105 (60.00%) Windows
2 77 (44.00%) Active Directory
3 68 (38.86%) Microsoft
4 66 (37.71%) MS Office
5 62 (35.43%) Windows 7
6 48 (27.43%) ITIL
7 28 (16.00%) Windows XP
8 23 (13.14%) SLA
8 23 (13.14%) Windows 8
9 20 (11.43%) Citrix
9 20 (11.43%) MS Excel
9 20 (11.43%) Finance
10 19 (10.86%) Service Management
11 15 (8.57%) Blackberry
12 13 (7.43%) Incident Management
13 12 (6.86%) Remedy
14 10 (5.71%) Analytical Skills
14 10 (5.71%) Cisco
14 10 (5.71%) LAN
15 9 (5.14%) MS Exchange
15 9 (5.14%) WAN
15 9 (5.14%) Office 365
16 8 (4.57%) ServiceNow
16 8 (4.57%) Windows Server
16 8 (4.57%) Service Delivery
17 7 (4.00%) Smartphone
17 7 (4.00%) Apple
17 7 (4.00%) Windows 10
18 6 (3.43%) Email Management
18 6 (3.43%) Bomgar

1st Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (5.14%) MS Exchange
2 6 (3.43%) Blackberry Enterprise Server
3 3 (1.71%) BizTalk Server
3 3 (1.71%) Exchange Server 2007
4 2 (1.14%) IBM Notes
4 2 (1.14%) SharePoint
5 1 (0.57%) Exchange Server 2003
5 1 (0.57%) Exchange Server 2013
Applications
1 66 (37.71%) MS Office
2 20 (11.43%) MS Excel
3 3 (1.71%) Spreadsheet
4 2 (1.14%) MS Visio
Business Applications
1 1 (0.57%) Dynamics GP
1 1 (0.57%) Remedy ITSM
Cloud Services
1 9 (5.14%) Office 365
2 3 (1.71%) Google Apps
3 1 (0.57%) Google Play
Communications & Networking
1 10 (5.71%) LAN
2 9 (5.14%) WAN
3 5 (2.86%) Internet
4 4 (2.29%) TCP/IP
5 3 (1.71%) VoIP
6 2 (1.14%) ATM
6 2 (1.14%) Skype
6 2 (1.14%) VPN
6 2 (1.14%) Wireless
7 1 (0.57%) DNS
7 1 (0.57%) Intranet
7 1 (0.57%) Multicast
7 1 (0.57%) Remote Desktop
7 1 (0.57%) Wi-Fi
General
1 20 (11.43%) Finance
2 5 (2.86%) Law
3 4 (2.29%) Banking
3 4 (2.29%) Legal
4 3 (1.71%) International Banking
4 3 (1.71%) Retail
5 2 (1.14%) Advertising
5 2 (1.14%) French Language
5 2 (1.14%) Local Government
5 2 (1.14%) Telecoms
6 1 (0.57%) Investment Banking
6 1 (0.57%) Italian Language
6 1 (0.57%) Manufacturing
6 1 (0.57%) Military
Libraries, Frameworks & Software Standards
1 1 (0.57%) Doctrine
Miscellaneous
1 15 (8.57%) Blackberry
2 10 (5.71%) Analytical Skills
3 7 (4.00%) Smartphone
4 4 (2.29%) iPad
5 3 (1.71%) Enterprise Software
6 2 (1.14%) BYOD
6 2 (1.14%) CMDB
6 2 (1.14%) Computer Science
6 2 (1.14%) Data Centre
6 2 (1.14%) EPoS
7 1 (0.57%) Biometrics
7 1 (0.57%) Data Protection Act
7 1 (0.57%) Driving Licence
7 1 (0.57%) Economics
7 1 (0.57%) Fat Client
7 1 (0.57%) Foreign Exchange (FX)
7 1 (0.57%) Life Science
7 1 (0.57%) Mainframe
7 1 (0.57%) Management Information System
7 1 (0.57%) Thin Client
Operating Systems
1 105 (60.00%) Windows
2 62 (35.43%) Windows 7
3 28 (16.00%) Windows XP
4 23 (13.14%) Windows 8
5 8 (4.57%) Windows Server
6 7 (4.00%) Windows 10
7 4 (2.29%) Apple iOS
8 3 (1.71%) Linux
8 3 (1.71%) Mac OS X
8 3 (1.71%) Windows Server 2008
9 2 (1.14%) Android
9 2 (1.14%) Unix
9 2 (1.14%) Windows 2000
10 1 (0.57%) Ubuntu
10 1 (0.57%) Windows NT
10 1 (0.57%) Windows Server 2003
10 1 (0.57%) Windows Server 2012
Processes & Methodologies
1 48 (27.43%) ITIL
2 19 (10.86%) Service Management
3 13 (7.43%) Incident Management
4 8 (4.57%) Service Delivery
5 6 (3.43%) Email Management
6 5 (2.86%) Knowledge Management
6 5 (2.86%) Problem Management
7 4 (2.29%) ITIL V3
8 3 (1.71%) ITSM
8 3 (1.71%) Service Desk Management
9 2 (1.14%) Data Protection
9 2 (1.14%) Fault Management
9 2 (1.14%) Network Management
9 2 (1.14%) Ticket Management
9 2 (1.14%) Time Management
10 1 (0.57%) Conflict Management
10 1 (0.57%) Defect Management
10 1 (0.57%) Kalman Filter
10 1 (0.57%) Line Management
10 1 (0.57%) Mentoring
Programming Languages
1 2 (1.14%) C
1 2 (1.14%) SQL
Qualifications
1 5 (2.86%) Security Cleared
2 4 (2.29%) SC Cleared
3 3 (1.71%) CCNA
3 3 (1.71%) Cisco Certification
3 3 (1.71%) Degree
4 2 (1.14%) A+ Certification
4 2 (1.14%) ITIL Foundation Certificate
4 2 (1.14%) Microsoft Certification
5 1 (0.57%) ITIL Certification
5 1 (0.57%) MCP
5 1 (0.57%) MCTS
Quality Assurance & Compliance
1 23 (13.14%) SLA
2 1 (0.57%) HL7
System Software
1 77 (44.00%) Active Directory
2 1 (0.57%) Terminal Services
2 1 (0.57%) VMware Infrastructure
Systems Management
1 2 (1.14%) SCCM
2 1 (0.57%) Malwarebytes
2 1 (0.57%) McAfee ePO
2 1 (0.57%) OVSD
2 1 (0.57%) Unicenter
2 1 (0.57%) WSUS
Vendors
1 68 (38.86%) Microsoft
2 20 (11.43%) Citrix
3 12 (6.86%) Remedy
4 10 (5.71%) Cisco
5 8 (4.57%) ServiceNow
6 7 (4.00%) Apple
7 6 (3.43%) Bomgar
8 5 (2.86%) HP
8 5 (2.86%) LANDesk
9 4 (2.29%) Mitel
10 3 (1.71%) Avaya
10 3 (1.71%) Google
10 3 (1.71%) Sitecore
10 3 (1.71%) SolarWinds
10 3 (1.71%) VMware
11 2 (1.14%) Dell
11 2 (1.14%) Intel Security
11 2 (1.14%) Lotus
11 2 (1.14%) SAP
11 2 (1.14%) WorldPay
Bradford, West Yorkshire
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