The statistics below represent IT contracts advertised across the England region that had 1st Line Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 26 July 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Jul 2016
Same period 2015 Same period 2014
First Line Support Analyst
Rank 534 465 454
Rank change year-on-year
-69 -11
Contract jobs requiring a 1st Line Support Analyst 94 151 139
As % of all contract IT jobs located in England 0.19% 0.29% 0.29%
As % of the Job Titles category 0.20% 0.31% 0.30%
Number of daily rates quoted 42 35 52
Median daily rate £120 £130 £125
Median daily rate % change year-on-year
-7.69% +4.00%
90% offered a daily rate of more than £95 £97 £95
10% offered a daily rate of more than £187 £182 £185
UK excluding London median daily rate £115 £125 £95
% change year-on-year
-8.00% +31.57%
Number of hourly rates quoted 36 82 60
Median hourly rate £12.50 £12.50 £12.50
90% offered a hourly rate of more than £9.32 £10.00 £9.50
10% offered a hourly rate of more than £15.00 £18.30 £17.50
UK excluding London median hourly rate £12.00 £12.00 £12.50
% change year-on-year
- -4.00%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47288 48921 46148
As % of all contract IT jobs located in England 94.81% 94.82% 94.86%
Number of daily rates quoted 31099 31589 28488
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £388 £375 £350
% change year-on-year
+3.33% +7.14%
Number of hourly rates quoted 1397 1847 1900
Median hourly rate £17.00 £16.61 £16.50
Median hourly rate % change year-on-year
+2.34% +0.66%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.46 £37.50
UK excluding London median hourly rate £16.50 £16.16 £16.10
% change year-on-year
+2.10% +0.37%

1st Line Support Analyst
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured 1st Line Support Analyst in the job title.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 26 July 2016.

1st Line Support Analyst Daily Rate Histogram in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 26 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -9 33 £130 -1.88% 8
South East +2 21 £160 +15.10% 12
North West +1 14 £104 -1.19% 2
South West 0 8 £150 +9.09% 1
East of England +8 7 £104 +3.75% 1
East Midlands -3 4 £145 - 2
Yorkshire -13 3 - - 1
West Midlands -44 3 - - 3
North East -41 1 £93 -24.48%
1st Line Support Analyst
UK

1st Line Support Analyst Skill Set
Top 30 Related IT Skills in England

For the 6 months to 26 July 2016, 1st Line Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring 1st Line Support Analyst in the job title.

1 124 (64.58%) Windows
2 101 (52.60%) Active Directory
3 76 (39.58%) Microsoft
4 74 (38.54%) MS Office
4 74 (38.54%) Windows 7
5 54 (28.13%) ITIL
6 31 (16.15%) SLA
7 29 (15.10%) Windows XP
8 26 (13.54%) MS Excel
8 26 (13.54%) Windows 8
9 25 (13.02%) Finance
10 23 (11.98%) Citrix
11 21 (10.94%) Service Management
12 17 (8.85%) Blackberry
13 16 (8.33%) MS Exchange
14 15 (7.81%) Cisco
14 15 (7.81%) Incident Management
15 12 (6.25%) LAN
15 12 (6.25%) WAN
16 11 (5.73%) Windows Server
16 11 (5.73%) Remedy
17 9 (4.69%) Service Delivery
17 9 (4.69%) Email Management
17 9 (4.69%) Bomgar
17 9 (4.69%) Office 365
18 8 (4.17%) Analytical Skills
19 7 (3.65%) Windows 10
19 7 (3.65%) Smartphone
19 7 (3.65%) Apple
20 6 (3.13%) HP

1st Line Support Analyst Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (8.33%) MS Exchange
2 6 (3.13%) Blackberry Enterprise Server
3 3 (1.56%) BizTalk Server
3 3 (1.56%) Exchange Server 2007
3 3 (1.56%) Exchange Server 2010
3 3 (1.56%) SharePoint
4 2 (1.04%) Exchange Server 2003
4 2 (1.04%) IBM Notes
5 1 (0.52%) Exchange Server 2013
Applications
1 74 (38.54%) MS Office
2 26 (13.54%) MS Excel
3 3 (1.56%) Spreadsheet
4 1 (0.52%) MS PowerPoint
4 1 (0.52%) MS Visio
Business Applications
1 1 (0.52%) Dynamics GP
Cloud Services
1 9 (4.69%) Office 365
2 2 (1.04%) Google Apps
Communications & Networking
1 12 (6.25%) LAN
1 12 (6.25%) WAN
2 6 (3.13%) ATM
3 5 (2.60%) TCP/IP
3 5 (2.60%) VPN
4 4 (2.08%) Internet
5 3 (1.56%) VoIP
6 2 (1.04%) DNS
6 2 (1.04%) Remote Desktop
6 2 (1.04%) Wireless
7 1 (0.52%) DHCP
7 1 (0.52%) Extranet
7 1 (0.52%) Intranet
7 1 (0.52%) Multicast
7 1 (0.52%) Skype
7 1 (0.52%) Wi-Fi
Database & Business Intelligence
1 1 (0.52%) SQL Server
1 1 (0.52%) SQL Server 2005
1 1 (0.52%) SQL Server 2008
General
1 25 (13.02%) Finance
2 6 (3.13%) Law
2 6 (3.13%) Legal
3 4 (2.08%) Banking
3 4 (2.08%) Local Government
4 3 (1.56%) International Banking
4 3 (1.56%) Telecoms
5 2 (1.04%) Advertising
5 2 (1.04%) French Language
6 1 (0.52%) Investment Banking
6 1 (0.52%) Italian Language
6 1 (0.52%) Manufacturing
6 1 (0.52%) Military
6 1 (0.52%) Retail
Libraries, Frameworks & Software Standards
1 1 (0.52%) Doctrine
Miscellaneous
1 17 (8.85%) Blackberry
2 8 (4.17%) Analytical Skills
3 7 (3.65%) Smartphone
4 4 (2.08%) Enterprise Software
4 4 (2.08%) iPad
5 2 (1.04%) BYOD
5 2 (1.04%) CMDB
5 2 (1.04%) Data Centre
5 2 (1.04%) iPhone
6 1 (0.52%) Biometrics
6 1 (0.52%) Data Protection Act
6 1 (0.52%) Driving Licence
6 1 (0.52%) EPoS
6 1 (0.52%) Fat Client
6 1 (0.52%) Foreign Exchange (FX)
6 1 (0.52%) Life Science
6 1 (0.52%) NHS
6 1 (0.52%) Private Cloud
6 1 (0.52%) Statistics
6 1 (0.52%) Thin Client
Operating Systems
1 124 (64.58%) Windows
2 74 (38.54%) Windows 7
3 29 (15.10%) Windows XP
4 26 (13.54%) Windows 8
5 11 (5.73%) Windows Server
6 7 (3.65%) Windows 10
7 5 (2.60%) Android
7 5 (2.60%) Apple iOS
7 5 (2.60%) Linux
8 4 (2.08%) Windows Server 2008
9 3 (1.56%) Mac OS X
9 3 (1.56%) Windows Server 2012
10 2 (1.04%) Unix
10 2 (1.04%) Windows 2000
10 2 (1.04%) Windows Server 2003
11 1 (0.52%) Ubuntu
11 1 (0.52%) Windows NT
11 1 (0.52%) Windows Vista
Processes & Methodologies
1 54 (28.13%) ITIL
2 21 (10.94%) Service Management
3 15 (7.81%) Incident Management
4 9 (4.69%) Email Management
4 9 (4.69%) Service Delivery
5 6 (3.13%) Fault Management
6 5 (2.60%) Knowledge Management
6 5 (2.60%) Problem Management
7 4 (2.08%) ITIL V3
8 3 (1.56%) ITSM
8 3 (1.56%) Ticket Management
9 2 (1.04%) Coaching
9 2 (1.04%) Continuous Improvement
9 2 (1.04%) Data Protection
9 2 (1.04%) Line Management
9 2 (1.04%) Network Management
9 2 (1.04%) Time Management
9 2 (1.04%) Trend Analysis
10 1 (0.52%) Root Cause Analysis
10 1 (0.52%) Software Deployment
Programming Languages
1 2 (1.04%) C
1 2 (1.04%) SQL
Qualifications
1 6 (3.13%) Security Cleared
2 5 (2.60%) SC Cleared
3 4 (2.08%) CCNA
3 4 (2.08%) Cisco Certification
3 4 (2.08%) MCP
3 4 (2.08%) Microsoft Certification
4 3 (1.56%) A+ Certification
4 3 (1.56%) ITIL Foundation Certificate
5 2 (1.04%) MCITP
5 2 (1.04%) MCSA
5 2 (1.04%) MCSE
6 1 (0.52%) Degree
6 1 (0.52%) ITIL Certification
6 1 (0.52%) MCTS
Quality Assurance & Compliance
1 31 (16.15%) SLA
2 1 (0.52%) HL7
System Software
1 101 (52.60%) Active Directory
2 2 (1.04%) VMware Infrastructure
3 1 (0.52%) Hyper-V
3 1 (0.52%) Terminal Server
3 1 (0.52%) Terminal Services
Systems Management
1 2 (1.04%) DameWare
1 2 (1.04%) SCCM
2 1 (0.52%) Backup Exec
2 1 (0.52%) Malwarebytes
2 1 (0.52%) McAfee ePO
2 1 (0.52%) OVSD
2 1 (0.52%) ServiceCenter
2 1 (0.52%) Unicenter
2 1 (0.52%) WSUS
Vendors
1 76 (39.58%) Microsoft
2 23 (11.98%) Citrix
3 15 (7.81%) Cisco
4 11 (5.73%) Remedy
5 9 (4.69%) Bomgar
6 7 (3.65%) Apple
7 6 (3.13%) HP
8 5 (2.60%) LANDesk
8 5 (2.60%) SAP
9 4 (2.08%) ServiceNow
9 4 (2.08%) VMware
10 3 (1.56%) Avaya
10 3 (1.56%) Mitel
10 3 (1.56%) Sitecore
10 3 (1.56%) SolarWinds
11 2 (1.04%) Dell
11 2 (1.04%) Google
11 2 (1.04%) Intel Security
11 2 (1.04%) Lotus
11 2 (1.04%) WorldPay
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