The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 514 497 497
Rank change year-on-year
-17 0
Contract jobs requiring a 1st Line Support Analyst 81 73 59
As % of all contract IT jobs located in England 0.16% 0.15% 0.13%
As % of the Job Titles category 0.17% 0.16% 0.14%
Number of daily rates quoted 25 23 24
Average daily rate
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£130 £123 £128
Average daily rate % change year-on-year
+6.12% -3.92%
90% offered a daily rate of more than £95 £95 £100
10% offered a daily rate of more than £182 £175 £234
UK excluding London average daily rate £100 £75 £125
% change year-on-year
+33.33% -40.00%
Number of hourly rates quoted 42 33 25
Average hourly rate £12.00 £12.50 £12.00
Average hourly rate % change year-on-year
-4.00% +4.16%
90% offered a hourly rate of more than £10.00 £9.50 £8.20
10% offered a hourly rate of more than £15.77 £18.70 £20.00
UK excluding London average hourly rate £12.00 £11.50 £10.00
% change year-on-year
+4.34% +15.00%
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47663 45698 43174
As % of all contract IT jobs located in England 92.51% 92.58% 92.72%
Number of daily rates quoted 30861 28215 25922
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1778 1844 1984
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.78 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 31 July 2015.

1st Line Support Analyst Daily Rate Histogram in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London 0 23 £135 -9.39% 2
South East -13 16 £100 -31.03% 4
East of England +11 14 - - 1
West Midlands +4 10 £100 - 1
Yorkshire -21 6 - -
North West -23 6 £88 +25.00% 1
East Midlands -4 2 - -
South West -11 2 - -
North East -27 2 £123 - 1
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 95 (61.29%) Windows
2 83 (53.55%) Microsoft
3 82 (52.90%) ITIL
4 66 (42.58%) MS Office
5 65 (41.94%) Active Directory
6 45 (29.03%) Windows 7
7 31 (20.00%) Service Management
8 29 (18.71%) Citrix
9 27 (17.42%) Windows XP
10 25 (16.13%) MS Excel
11 23 (14.84%) MS Exchange
12 22 (14.19%) SLA
13 21 (13.55%) Cisco
14 19 (12.26%) Incident Management
15 18 (11.61%) Security Cleared
16 15 (9.68%) Analytical Skills
17 14 (9.03%) Service Delivery
17 14 (9.03%) Lotus
17 14 (9.03%) IBM Notes
18 13 (8.39%) MCP
18 13 (8.39%) McAfee
19 12 (7.74%) Symantec
19 12 (7.74%) Adobe
19 12 (7.74%) Retail
20 11 (7.10%) SC Cleared
21 10 (6.45%) Blackberry
22 9 (5.81%) Internet
22 9 (5.81%) Google
22 9 (5.81%) Finance
22 9 (5.81%) Google Apps

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (14.84%) MS Exchange
2 14 (9.03%) IBM Notes
3 4 (2.58%) SharePoint
4 2 (1.29%) SharePoint 2013
5 1 (0.65%) Exchange Server 2013
5 1 (0.65%) Blackberry Enterprise Server
5 1 (0.65%) Exchange Server 2003
Applications
1 66 (42.58%) MS Office
2 25 (16.13%) MS Excel
3 2 (1.29%) MS Visio
3 2 (1.29%) MS PowerPoint
Business Applications
1 2 (1.29%) Dynamics CRM
Cloud Services
1 9 (5.81%) Google Apps
2 2 (1.29%) Cloud Computing
Communications & Networking
1 9 (5.81%) Internet
2 6 (3.87%) TCP/IP
3 5 (3.23%) DNS
3 5 (3.23%) DHCP
4 3 (1.94%) LAN
4 3 (1.94%) WAN
5 2 (1.29%) WebEx
5 2 (1.29%) Intranet
6 1 (0.65%) SMTP
6 1 (0.65%) VoIP
6 1 (0.65%) Firewall
6 1 (0.65%) Wi-Fi
6 1 (0.65%) IP Telephony
Database & Business Intelligence
1 2 (1.29%) SQL Server
Development Applications
1 7 (4.52%) Visual Studio
1 7 (4.52%) Subversion
General
1 12 (7.74%) Retail
2 9 (5.81%) Finance
3 8 (5.16%) German Language
4 6 (3.87%) Legal
5 4 (2.58%) French Language
6 2 (1.29%) Telecoms
6 2 (1.29%) Advertising
6 2 (1.29%) Pharmaceutical
7 1 (0.65%) Back Office
7 1 (0.65%) Local Government
7 1 (0.65%) Spanish Language
Libraries, Frameworks & Software Standards
1 7 (4.52%) XML
2 6 (3.87%) .NET
2 6 (3.87%) ASP.NET
3 1 (0.65%) XMPP
Miscellaneous
1 15 (9.68%) Analytical Skills
2 10 (6.45%) Blackberry
3 7 (4.52%) EPoS
4 6 (3.87%) Mathematics
5 5 (3.23%) NHS
6 4 (2.58%) Thin Client
6 4 (2.58%) Computer Science
6 4 (2.58%) Fat Client
7 3 (1.94%) Enterprise Software
8 1 (0.65%) FMCG
8 1 (0.65%) iPhone
8 1 (0.65%) iPad
8 1 (0.65%) Mobile Computing
8 1 (0.65%) Smartphone
Operating Systems
1 95 (61.29%) Windows
2 45 (29.03%) Windows 7
3 27 (17.42%) Windows XP
4 7 (4.52%) Windows 8
5 5 (3.23%) Windows Vista
6 4 (2.58%) Windows Server 2008
6 4 (2.58%) Linux
7 3 (1.94%) Windows Server 2003
7 3 (1.94%) Android
7 3 (1.94%) UNIX
8 2 (1.29%) Windows Server 2012
8 2 (1.29%) Apple iOS
8 2 (1.29%) BlackBerry OS
8 2 (1.29%) Windows 2000 Server
9 1 (0.65%) Windows Mobile
Processes & Methodologies
1 82 (52.90%) ITIL
2 31 (20.00%) Service Management
3 19 (12.26%) Incident Management
4 14 (9.03%) Service Delivery
5 7 (4.52%) Agile Software Development
5 7 (4.52%) Waterfall
6 6 (3.87%) Configuration Management
7 4 (2.58%) ITSM
8 3 (1.94%) Time Management
9 2 (1.29%) CRM
9 2 (1.29%) E-Commerce
9 2 (1.29%) Business Intelligence
9 2 (1.29%) ITIL V3
10 1 (0.65%) Information Security
10 1 (0.65%) Project Management
10 1 (0.65%) Document Management
10 1 (0.65%) Logistics
10 1 (0.65%) Knowledge Management
Programming Languages
1 8 (5.16%) SQL
2 7 (4.52%) T-SQL
3 6 (3.87%) C#
Qualifications
1 18 (11.61%) Security Cleared
2 13 (8.39%) MCP
3 11 (7.10%) SC Cleared
4 9 (5.81%) ITIL Foundation Certificate
5 8 (5.16%) ITIL Certification
6 6 (3.87%) Degree
7 5 (3.23%) Microsoft Certification
8 3 (1.94%) DV Cleared
9 2 (1.29%) MCSE
9 2 (1.29%) CCNA
9 2 (1.29%) Cisco Certification
10 1 (0.65%) MCSA
10 1 (0.65%) MCITP
Quality Assurance & Compliance
1 22 (14.19%) SLA
System Software
1 65 (41.94%) Active Directory
2 1 (0.65%) VMware Infrastructure
2 1 (0.65%) Hyper-V
Systems Management
1 3 (1.94%) Backup Exec
2 2 (1.29%) OVSD
2 2 (1.29%) SCCM
2 2 (1.29%) DameWare
3 1 (0.65%) NetVault Backup
Vendors
1 83 (53.55%) Microsoft
2 29 (18.71%) Citrix
3 21 (13.55%) Cisco
4 14 (9.03%) Lotus
5 13 (8.39%) McAfee
6 12 (7.74%) Symantec
6 12 (7.74%) Adobe
7 9 (5.81%) Google
8 3 (1.94%) LANDesk
8 3 (1.94%) Remedy
8 3 (1.94%) HP
9 2 (1.29%) BMC
9 2 (1.29%) Sun
9 2 (1.29%) ServiceNow
10 1 (0.65%) Anite
10 1 (0.65%) VMware
10 1 (0.65%) SAP
10 1 (0.65%) Avaya
10 1 (0.65%) Apple
10 1 (0.65%) Salesforce.com
Newcastle Upon Tyne, Tyne and Wear
Connectus
Rate: £8 - £10.72 per day
Posted: 2 days ago
Peterborough, Cambridgeshire
Global Technology Solutions Ltd
Rate: £11 - £13 per hour
Posted: 4 days ago