The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 506 481 489
Rank change year-on-year
-25 +8
Contract jobs requiring a 1st Line Support Analyst 72 88 85
As % of all contract IT jobs located in England 0.14% 0.18% 0.16%
As % of the Job Titles category 0.15% 0.20% 0.17%
Number of daily rates quoted 30 22 24
Average daily rate
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£120 £125 £111
Average daily rate % change year-on-year
-4.00% +12.35%
90% offered a daily rate of more than £95 £86 £86
10% offered a daily rate of more than £161 £150 £190
UK excluding London average daily rate £95 £125 £99
% change year-on-year
-24.00% +26.26%
Number of hourly rates quoted 32 52 41
Average hourly rate £11.75 £12.88 £12.50
Average hourly rate % change year-on-year
-8.73% +3.00%
90% offered a hourly rate of more than £8.54 £9.05 £10.50
10% offered a hourly rate of more than £17.50 £17.50 £18.00
UK excluding London average hourly rate £11.00 £12.48 £12.48
% change year-on-year
-11.82% -
1st Line Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47557 44759 49184
As % of all contract IT jobs located in England 91.01% 92.80% 92.98%
Number of daily rates quoted 29593 27372 28112
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1907 1958 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

1st Line Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in England

1st Line Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Daily Rate Trend in England

1st Line Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the England region.

1st Line Support Analyst Hourly Rate Trend in England

1st Line Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support Analyst across the England region over the 3 months to 19 September 2014.

1st Line Support Analyst Hourly Rate Histogram in England

1st Line Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the England region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +12 19 £120 -5.88% 8
London -3 17 £143 +14.00% 2
West Midlands -13 11 - -
North West -13 6 £70 -50.00% 8
East of England -22 5 £113 +32.35% 2
Yorkshire +4 4 £123 - 4
South West -47 4 £95 +18.75% 1
East Midlands +3 3 - -
1st Line Support Analyst
UK

1st Line Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 114 (73.08%) Windows
2 80 (51.28%) Microsoft
3 74 (47.44%) Active Directory
4 68 (43.59%) MS Office
5 57 (36.54%) Windows 7
6 56 (35.90%) ITIL
7 37 (23.72%) MS Excel
8 35 (22.44%) Citrix
9 30 (19.23%) Windows XP
9 30 (19.23%) MS Exchange
10 29 (18.59%) SLA
11 19 (12.18%) Finance
11 19 (12.18%) IBM Notes
11 19 (12.18%) Microsoft Certification
11 19 (12.18%) Lotus
12 17 (10.90%) SC Cleared
12 17 (10.90%) Security Cleared
13 16 (10.26%) Windows Server 2008
14 15 (9.62%) MCP
15 14 (8.97%) Service Management
16 12 (7.69%) Retail
16 12 (7.69%) Analytical Skills
17 11 (7.05%) DV Cleared
18 10 (6.41%) Banking
18 10 (6.41%) MCSE
18 10 (6.41%) UNIX
19 9 (5.77%) SQL
19 9 (5.77%) Windows 8
20 8 (5.13%) Backup Exec
20 8 (5.13%) Exchange Server 2003

1st Line Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 19 September 2014, IT contractor jobs across the England region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 30 (19.23%) MS Exchange
2 19 (12.18%) IBM Notes
3 8 (5.13%) Exchange Server 2003
4 7 (4.49%) Exchange Server 2010
5 6 (3.85%) Blackberry Enterprise Server
6 4 (2.56%) Exchange Server 2007
7 3 (1.92%) Lync
8 1 (0.64%) SharePoint
8 1 (0.64%) Exchange Server 2000
Applications
1 68 (43.59%) MS Office
2 37 (23.72%) MS Excel
3 4 (2.56%) MS PowerPoint
Communications & Networking
1 6 (3.85%) TCP/IP
1 6 (3.85%) VPN
2 5 (3.21%) WAN
3 4 (2.56%) Internet
3 4 (2.56%) LAN
4 3 (1.92%) DHCP
4 3 (1.92%) DNS
4 3 (1.92%) Intranet
4 3 (1.92%) Wireless
5 2 (1.28%) Firewall
6 1 (0.64%) Ethernet
6 1 (0.64%) FTP
6 1 (0.64%) VoIP
6 1 (0.64%) ADSL
6 1 (0.64%) SAN
Database & Business Intelligence
1 1 (0.64%) MS Access
General
1 19 (12.18%) Finance
2 12 (7.69%) Retail
3 10 (6.41%) Banking
4 4 (2.56%) Military
5 2 (1.28%) Investment Banking
5 2 (1.28%) Law
5 2 (1.28%) Legal
6 1 (0.64%) Pharmaceutical
6 1 (0.64%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.64%) Application Packaging
Miscellaneous
1 12 (7.69%) Analytical Skills
2 8 (5.13%) Blackberry
3 5 (3.21%) NHS
4 4 (2.56%) Fat Client
4 4 (2.56%) Thin Client
5 3 (1.92%) Management Information System
6 2 (1.28%) Client/Server
7 1 (0.64%) iPad
7 1 (0.64%) iPhone
7 1 (0.64%) EPoS
7 1 (0.64%) EFT
7 1 (0.64%) Smartcard
7 1 (0.64%) Mathematics
7 1 (0.64%) Computer Science
7 1 (0.64%) Life Science
7 1 (0.64%) Smartphone
Operating Systems
1 114 (73.08%) Windows
2 57 (36.54%) Windows 7
3 30 (19.23%) Windows XP
4 16 (10.26%) Windows Server 2008
5 10 (6.41%) UNIX
6 9 (5.77%) Windows 8
7 6 (3.85%) Mac OS X
7 6 (3.85%) Windows Server 2003
8 5 (3.21%) Windows Vista
9 4 (2.56%) Mac OS
10 3 (1.92%) Solaris
11 2 (1.28%) Linux
11 2 (1.28%) Windows 2000 Server
12 1 (0.64%) Apple iOS
12 1 (0.64%) Red Hat Enterprise Linux
12 1 (0.64%) Android
12 1 (0.64%) Windows Server 2012
Processes & Methodologies
1 56 (35.90%) ITIL
2 14 (8.97%) Service Management
3 6 (3.85%) Service Delivery
4 4 (2.56%) ITSM
5 3 (1.92%) ITIL V3
5 3 (1.92%) Incident Management
6 2 (1.28%) Time Management
6 2 (1.28%) Problem Management
6 2 (1.28%) Security Management
6 2 (1.28%) Root Cause Analysis
6 2 (1.28%) Software Deployment
6 2 (1.28%) Kalman Filter
6 2 (1.28%) Network Management
7 1 (0.64%) Data Entry
7 1 (0.64%) Change Control
7 1 (0.64%) E-Commerce
7 1 (0.64%) Information Security
7 1 (0.64%) Information Security Management
7 1 (0.64%) ISMS
7 1 (0.64%) System Testing
Programming Languages
1 9 (5.77%) SQL
2 3 (1.92%) PowerShell
3 1 (0.64%) C
Qualifications
1 19 (12.18%) Microsoft Certification
2 17 (10.90%) SC Cleared
2 17 (10.90%) Security Cleared
3 15 (9.62%) MCP
4 11 (7.05%) DV Cleared
5 10 (6.41%) MCSE
6 7 (4.49%) Degree
7 4 (2.56%) ITIL Certification
8 3 (1.92%) CCNA
8 3 (1.92%) MCSA
8 3 (1.92%) Cisco Certification
8 3 (1.92%) MOS
8 3 (1.92%) MCITP
9 2 (1.28%) ITIL Foundation Certificate
10 1 (0.64%) A+ Certification
10 1 (0.64%) MCDST
Quality Assurance & Compliance
1 29 (18.59%) SLA
2 1 (0.64%) ISO/IEC 27001
System Software
1 74 (47.44%) Active Directory
2 4 (2.56%) XenApp
3 2 (1.28%) VMware Infrastructure
3 2 (1.28%) Terminal Services
4 1 (0.64%) VMware ESXi
4 1 (0.64%) VMware Workstation
Systems Management
1 8 (5.13%) Backup Exec
2 3 (1.92%) SCCM
2 3 (1.92%) OVSD
3 2 (1.28%) OpenView
4 1 (0.64%) Systems Management Server (SMS)
4 1 (0.64%) Norton AntiVirus
Vendors
1 80 (51.28%) Microsoft
2 35 (22.44%) Citrix
3 19 (12.18%) Lotus
4 7 (4.49%) Altiris
5 6 (3.85%) Remedy
6 5 (3.21%) Cisco
6 5 (3.21%) Apple
6 5 (3.21%) Reuters
7 4 (2.56%) Bloomberg
7 4 (2.56%) HP
7 4 (2.56%) Symantec
7 4 (2.56%) Sophos
7 4 (2.56%) Veeam
8 3 (1.92%) F5
8 3 (1.92%) Adobe
8 3 (1.92%) McAfee
8 3 (1.92%) VMware
9 2 (1.28%) CQG
10 1 (0.64%) Meru Networks
10 1 (0.64%) IBM
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Rate: £110.00 - £120.00 per day
Posted: Yesterday
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Rate: £15.00 per hour
Posted: Yesterday
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Posted: 9 days ago
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Rate: £18000 - £20000 per annum + pro rata
Posted: 17 days ago
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Rate: £8.00 - £9.74 per hour
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