1st Line Support Engineer Contracts in England

First Line Support Engineer
UK > England

The median First Line Support Engineer daily rate in England is £133 according to job vacancies posted during the 6 months to 23 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 513 628 698
Rank change year-on-year +115 +70 -115
Contract jobs requiring a 1st Line Support Engineer 37 37 86
As % of all contract jobs advertised in England 0.099% 0.073% 0.12%
As % of the Job Titles category 0.11% 0.077% 0.13%
Number of daily rates quoted 26 33 69
10th Percentile £104 £126 £118
25th Percentile £111 £150 £126
Median daily rate (50th Percentile) £133 £175 £140
Median % change year-on-year -24.29% +25.00% -0.88%
75th Percentile £161 £188 £180
90th Percentile £180 £194 £189
UK median daily rate £130 £175 £140
% change year-on-year -25.71% +25.00% -
Number of hourly rates quoted 3 2 5
10th Percentile - £15.10 -
25th Percentile £16.25 £15.25 £15.50
Median hourly rate £17.50 £16.00 £22.00
Median % change year-on-year +9.38% -27.27% +62.96%
75th Percentile £18.88 £17.25 £35.00
90th Percentile £18.95 £17.70 £40.25
UK median hourly rate £17.50 £15.00 £22.00
% change year-on-year +16.67% -31.82% +62.96%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,508 48,174 68,262
% of contract IT jobs with a recognized job title 92.70% 94.56% 95.52%
Number of daily rates quoted 22,974 34,135 48,471
10th Percentile £275 £313 £313
25th Percentile £411 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £643 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,404 1,457 1,922
10th Percentile £12.92 £14.33 £12.50
25th Percentile £16.30 £20.00 £15.25
Median hourly rate £35.00 £45.00 £22.50
Median % change year-on-year -22.22% +100.00% +0.36%
75th Percentile £60.00 £65.75 £48.49
90th Percentile £72.50 £77.00 £62.15
UK median hourly rate £35.50 £45.00 £23.00
% change year-on-year -21.11% +95.65% +0.94%

1st Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 1st Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 1st Line Support Engineer in England.

Daily rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 1st Line Support Engineer in England over the 6 months to 23 April 2024.

Daily rate histogram for 1st Line Support Engineer in England

1st Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 1st Line Support Engineer in England.

Hourly rate trend for 1st Line Support Engineer in England

1st Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 1st Line Support Engineer within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +96 13 £138 -21.43% 1
North of England +34 7 £130 -25.71% 2
West Midlands +41 5 £180 -
Midlands +39 5 £180 +60.00% 4
South East +22 5 £190 +26.67% 8
East of England +19 5 £104 -62.12% 5
North West +18 4 £122 -30.29% 2
Yorkshire +22 2 £133 -11.67%
South West +14 2 £134 -23.57% 2
North East - 1 £180 -
1st Line Support Engineer
UK

1st Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 23 April 2024, 1st Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 1st Line Support Engineer in the job title.

1 22 (59.46%) Windows
2 19 (51.35%) Microsoft 365
3 17 (45.95%) Active Directory
3 17 (45.95%) Microsoft
4 16 (43.24%) Social Skills
5 10 (27.03%) Problem-Solving
5 10 (27.03%) Degree
6 9 (24.32%) Microsoft Office
6 9 (24.32%) Presentation Skills
6 9 (24.32%) Analytical Skills
6 9 (24.32%) Windows 7
7 8 (21.62%) WhatsApp
7 8 (21.62%) Customer Service
8 7 (18.92%) Decision-Making
8 7 (18.92%) ITIL
9 6 (16.22%) OneDrive
9 6 (16.22%) Time Management
9 6 (16.22%) Organisational Skills
10 5 (13.51%) Customer Requirements
10 5 (13.51%) SLA
11 4 (10.81%) DHCP
11 4 (10.81%) VPN
11 4 (10.81%) Proactive Monitoring
11 4 (10.81%) Proactive Maintenance
11 4 (10.81%) Public Sector
11 4 (10.81%) Inventory Management
11 4 (10.81%) SC Cleared
11 4 (10.81%) Security Cleared
11 4 (10.81%) ServiceNow
11 4 (10.81%) User Experience

1st Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (8.11%) Microsoft Exchange
2 2 (5.41%) SharePoint
3 1 (2.70%) Site Server
Applications
1 9 (24.32%) Microsoft Office
2 2 (5.41%) Microsoft Excel
3 1 (2.70%) Microsoft PowerPoint
Cloud Services
1 19 (51.35%) Microsoft 365
2 8 (21.62%) WhatsApp
3 6 (16.22%) OneDrive
4 3 (8.11%) Azure
5 1 (2.70%) Cloud Computing
Communications & Networking
1 4 (10.81%) DHCP
1 4 (10.81%) VPN
2 3 (8.11%) DNS
2 3 (8.11%) Wi-Fi
3 2 (5.41%) Network Security
4 1 (2.70%) Firewall
4 1 (2.70%) LAN
4 1 (2.70%) NAS
4 1 (2.70%) Remote Desktop
4 1 (2.70%) SAN
4 1 (2.70%) WAN
Development Applications
1 1 (2.70%) Hudson
General
1 16 (43.24%) Social Skills
2 9 (24.32%) Analytical Skills
2 9 (24.32%) Presentation Skills
3 6 (16.22%) Organisational Skills
4 4 (10.81%) Public Sector
5 3 (8.11%) Finance
5 3 (8.11%) Legal
5 3 (8.11%) Retail
6 2 (5.41%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.70%) .NET
1 1 (2.70%) Middleware
1 1 (2.70%) XMPP
Miscellaneous
1 3 (8.11%) Self-Motivation
2 1 (2.70%) BYOD
2 1 (2.70%) Client/Server
2 1 (2.70%) Data Centre
2 1 (2.70%) Driving Licence
2 1 (2.70%) Management Information System
2 1 (2.70%) Onboarding
2 1 (2.70%) PKI
2 1 (2.70%) SCADA
2 1 (2.70%) Virtual Team
Operating Systems
1 22 (59.46%) Windows
2 9 (24.32%) Windows 7
3 4 (10.81%) Windows 10
4 3 (8.11%) Windows Server 2008
5 2 (5.41%) Apple iOS
5 2 (5.41%) Mac OS
6 1 (2.70%) Unix
6 1 (2.70%) Windows Server 2016
6 1 (2.70%) Windows Server 2019
Processes & Methodologies
1 10 (27.03%) Problem-Solving
2 8 (21.62%) Customer Service
3 7 (18.92%) Decision-Making
3 7 (18.92%) ITIL
4 6 (16.22%) Time Management
5 5 (13.51%) Customer Requirements
6 4 (10.81%) Inventory Management
6 4 (10.81%) Proactive Maintenance
6 4 (10.81%) Proactive Monitoring
6 4 (10.81%) User Experience
7 3 (8.11%) Asset Management
7 3 (8.11%) Customer Experience
7 3 (8.11%) Service Management
8 2 (5.41%) Computer Science
8 2 (5.41%) Continuous Improvement
8 2 (5.41%) Data Protection
8 2 (5.41%) Information Security
8 2 (5.41%) Service Delivery
8 2 (5.41%) Software Deployment
8 2 (5.41%) Technical Leadership
Programming Languages
1 1 (2.70%) C#
1 1 (2.70%) Java
1 1 (2.70%) SQL
1 1 (2.70%) VB
Qualifications
1 10 (27.03%) Degree
2 4 (10.81%) SC Cleared
2 4 (10.81%) Security Cleared
3 3 (8.11%) A+ Certification
3 3 (8.11%) CCNA
3 3 (8.11%) Cisco Certification
3 3 (8.11%) DBS Check
3 3 (8.11%) Microsoft Certification
4 1 (2.70%) ITIL Certification
4 1 (2.70%) MCITP
Quality Assurance & Compliance
1 5 (13.51%) SLA
System Software
1 17 (45.95%) Active Directory
2 1 (2.70%) VMware Infrastructure
2 1 (2.70%) vSphere
Systems Management
1 3 (8.11%) SCCM
2 2 (5.41%) Microsoft Intune
2 2 (5.41%) Systems Management Server (SMS)
3 1 (2.70%) WSUS
Vendors
1 17 (45.95%) Microsoft
2 4 (10.81%) ServiceNow
3 3 (8.11%) Cisco
3 3 (8.11%) Citrix
3 3 (8.11%) Juniper
4 2 (5.41%) Apple
5 1 (2.70%) BMC
5 1 (2.70%) CA
5 1 (2.70%) Veeam
5 1 (2.70%) VMware