The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 451 410 417
Rank change year-on-year
-41 +7
Contract jobs requiring a 2nd Line Support Engineer 118 131 102
As % of all contract IT jobs located in England 0.25% 0.28% 0.25%
As % of the Job Titles category 0.27% 0.30% 0.27%
Number of daily rates quoted 36 35 19
Average daily rate
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£150 £160 £150
Average daily rate % change year-on-year
-6.25% +6.66%
90% offered a daily rate of more than £105 £135 £118
10% offered a daily rate of more than £215 £196 £250
UK excluding London average daily rate £145 £155 £150
% change year-on-year
-6.45% +3.33%
Number of hourly rates quoted 31 43 45
Average hourly rate £14.85 £15.75 £16.88
Average hourly rate % change year-on-year
-5.71% -6.66%
90% offered a hourly rate of more than £11.74 £13.00 £12.00
10% offered a hourly rate of more than £20.00 £25.40 £20.00
UK excluding London average hourly rate £14.50 £15.50 £15.00
% change year-on-year
-6.45% +3.33%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44075 43066 37782
As % of all contract IT jobs located in England 92.39% 92.55% 92.81%
Number of daily rates quoted 27490 25926 22039
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £563 £565 £575
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 1726 1867 2114
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.50 £11.00
10% offered a hourly rate of more than £42.00 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.15 £17.50
% change year-on-year
-2.50% -2.00%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 2 March 2015.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 2 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -10 35 £142 +5.18% 7
London 0 30 £185 +10.44% 8
East of England +9 14 £105 -34.37% 5
South West -22 14 £125 -19.35% 5
West Midlands 0 10 £95 - 4
North West -13 5 - - 2
Yorkshire -4 4 £220 +25.71% 2
North East +5 3 - -
East Midlands -14 3 - -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 2 March 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 213 (80.68%) Windows
2 148 (56.06%) Active Directory
3 116 (43.94%) Microsoft
4 96 (36.36%) Windows 7
5 80 (30.30%) MS Office
6 74 (28.03%) Windows XP
7 71 (26.89%) MS Exchange
8 64 (24.24%) Windows Server 2008
9 60 (22.73%) ITIL
10 51 (19.32%) Windows Server 2003
11 50 (18.94%) Exchange Server 2010
12 47 (17.80%) MS Excel
13 43 (16.29%) VMware
14 41 (15.53%) Citrix
15 40 (15.15%) Blackberry
16 39 (14.77%) Security Cleared
17 32 (12.12%) SLA
18 30 (11.36%) Windows Server 2012
19 29 (10.98%) Linux
20 28 (10.61%) SC Cleared
21 27 (10.23%) Microsoft Certification
21 27 (10.23%) HP
22 26 (9.85%) SCCM
23 24 (9.09%) MCP
24 23 (8.71%) MCSE
24 23 (8.71%) Cisco
24 23 (8.71%) DNS
25 22 (8.33%) TCP/IP
25 22 (8.33%) Firewall
26 21 (7.95%) VoIP

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 2 March 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (26.89%) MS Exchange
2 50 (18.94%) Exchange Server 2010
3 19 (7.20%) IBM Notes
4 14 (5.30%) Exchange Server 2007
5 9 (3.41%) Exchange Server 2003
6 8 (3.03%) Exchange Server 2013
7 6 (2.27%) Lync
7 6 (2.27%) Apache
8 5 (1.89%) IIS
8 5 (1.89%) Blackberry Enterprise Server
9 3 (1.14%) SharePoint
10 2 (0.76%) SharePoint 2013
11 1 (0.38%) Lotus Domino
11 1 (0.38%) Live Communications Server
Applications
1 80 (30.30%) MS Office
2 47 (17.80%) MS Excel
3 12 (4.55%) MS Visio
4 2 (0.76%) Acrobat
4 2 (0.76%) AutoCAD
4 2 (0.76%) MS Project
Business Applications
1 4 (1.52%) Eikon
Cloud Services
1 11 (4.17%) Office 365
2 2 (0.76%) Cloud Computing
Communications & Networking
1 23 (8.71%) DNS
2 22 (8.33%) Firewall
2 22 (8.33%) TCP/IP
3 21 (7.95%) VoIP
4 20 (7.58%) DHCP
5 16 (6.06%) LAN
6 13 (4.92%) WAN
7 12 (4.55%) VPN
7 12 (4.55%) SAN
8 10 (3.79%) Internet
9 6 (2.27%) Broadband
9 6 (2.27%) VLAN
10 4 (1.52%) SMS
11 3 (1.14%) NAS
11 3 (1.14%) Wireless
12 2 (0.76%) SSL
12 2 (0.76%) PBX
12 2 (0.76%) ADSL
12 2 (0.76%) 3G
12 2 (0.76%) MPLS
Database & Business Intelligence
1 6 (2.27%) MySQL
1 6 (2.27%) SQL Server
2 1 (0.38%) RDBMS
2 1 (0.38%) SQL Server 2008
2 1 (0.38%) Big Data
2 1 (0.38%) SQL Server 2012
2 1 (0.38%) Oracle Database
2 1 (0.38%) Relational Database
Development Applications
1 3 (1.14%) JIRA
2 1 (0.38%) Trac
2 1 (0.38%) Subversion
General
1 11 (4.17%) Retail
2 10 (3.79%) Banking
3 8 (3.03%) Finance
3 8 (3.03%) Retail Banking
4 2 (0.76%) Legal
5 1 (0.38%) Publishing
5 1 (0.38%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 5 (1.89%) HTML
2 1 (0.38%) .NET
2 1 (0.38%) ASP.NET
2 1 (0.38%) JSP
2 1 (0.38%) EDI
Miscellaneous
1 40 (15.15%) Blackberry
2 13 (4.92%) NHS
3 12 (4.55%) Analytical Skills
4 7 (2.65%) iPad
4 7 (2.65%) iPhone
5 5 (1.89%) Management Information System
6 3 (1.14%) Clustering
6 3 (1.14%) Interactive TV
7 2 (0.76%) Computer Science
7 2 (0.76%) Client/Server
8 1 (0.38%) Video Conferencing
8 1 (0.38%) EqualLogic
8 1 (0.38%) Freedom of Information
8 1 (0.38%) Animation
8 1 (0.38%) PACS
8 1 (0.38%) Smartcard
8 1 (0.38%) GIS
Operating Systems
1 213 (80.68%) Windows
2 96 (36.36%) Windows 7
3 74 (28.03%) Windows XP
4 64 (24.24%) Windows Server 2008
5 51 (19.32%) Windows Server 2003
6 30 (11.36%) Windows Server 2012
7 29 (10.98%) Linux
8 17 (6.44%) Windows 8
9 9 (3.41%) UNIX
10 7 (2.65%) Windows Vista
10 7 (2.65%) Windows 2000
10 7 (2.65%) Mac OS X
11 6 (2.27%) Mac OS
12 5 (1.89%) Android
12 5 (1.89%) Ubuntu
13 4 (1.52%) CentOS
14 3 (1.14%) Windows 2000 Server
14 3 (1.14%) Apple iOS
15 2 (0.76%) Red Hat Enterprise Linux
16 1 (0.38%) Solaris
Processes & Methodologies
1 60 (22.73%) ITIL
2 15 (5.68%) Incident Management
3 13 (4.92%) Migration
4 12 (4.55%) Configuration Management
5 7 (2.65%) Service Management
6 6 (2.27%) Service Delivery
6 6 (2.27%) Project Management
6 6 (2.27%) CRM
6 6 (2.27%) Problem Management
7 5 (1.89%) Change Management
8 4 (1.52%) Time Management
8 4 (1.52%) Asset Management
9 3 (1.14%) ITIL V3
9 3 (1.14%) Workflow
9 3 (1.14%) CAD
10 2 (0.76%) PRINCE
10 2 (0.76%) Security Management
10 2 (0.76%) Business Continuity
10 2 (0.76%) High Availability
10 2 (0.76%) Server Monitoring
Programming Languages
1 15 (5.68%) SQL
2 5 (1.89%) C
2 5 (1.89%) PowerShell
3 4 (1.52%) Perl
4 3 (1.14%) PHP
5 2 (0.76%) Python
6 1 (0.38%) Shell Script
6 1 (0.38%) PL/SQL
6 1 (0.38%) C++
6 1 (0.38%) Java
6 1 (0.38%) JavaScript
6 1 (0.38%) Bash Shell
Qualifications
1 39 (14.77%) Security Cleared
2 28 (10.61%) SC Cleared
3 27 (10.23%) Microsoft Certification
4 24 (9.09%) MCP
5 23 (8.71%) MCSE
6 19 (7.20%) DV Cleared
7 13 (4.92%) Cisco Certification
8 12 (4.55%) CCNA
9 8 (3.03%) MCSA
10 5 (1.89%) VCP4
10 5 (1.89%) Degree
11 4 (1.52%) MCDST
12 3 (1.14%) MOS
12 3 (1.14%) VMware Certified Professional (VCP)
12 3 (1.14%) Citrix Certification
13 2 (0.76%) MCITP
13 2 (0.76%) ITIL Foundation Certificate
14 1 (0.38%) NCDA
14 1 (0.38%) MCTS
14 1 (0.38%) A+ Certification
Quality Assurance & Compliance
1 32 (12.12%) SLA
System Software
1 148 (56.06%) Active Directory
2 19 (7.20%) VMware Infrastructure
3 11 (4.17%) Terminal Services
4 8 (3.03%) XenApp
5 5 (1.89%) XenDesktop
5 5 (1.89%) VMware ESXi
6 3 (1.14%) Terminal Server
7 2 (0.76%) Hyper-V
7 2 (0.76%) VMware ESX
7 2 (0.76%) VMware Server
7 2 (0.76%) vSphere
8 1 (0.38%) XenServer
8 1 (0.38%) KVM
8 1 (0.38%) Microsoft App-V
8 1 (0.38%) Xen
Systems Management
1 26 (9.85%) SCCM
2 4 (1.52%) WSUS
3 3 (1.14%) Zenoss
3 3 (1.14%) OpenView Configuration Management
3 3 (1.14%) Nagios
4 2 (0.76%) Backup Exec
4 2 (0.76%) SCOM
5 1 (0.38%) McAfee ePO
Vendors
1 116 (43.94%) Microsoft
2 43 (16.29%) VMware
3 41 (15.53%) Citrix
4 27 (10.23%) HP
5 23 (8.71%) Cisco
6 19 (7.20%) Lotus
7 15 (5.68%) Symantec
8 13 (4.92%) Apple
9 7 (2.65%) Adobe
9 7 (2.65%) Remedy
10 6 (2.27%) Oracle
11 5 (1.89%) Avaya
11 5 (1.89%) Google
12 4 (1.52%) Reuters
12 4 (1.52%) Bloomberg
12 4 (1.52%) Sophos
12 4 (1.52%) Altiris
13 3 (1.14%) Wyse
13 3 (1.14%) Splunk
13 3 (1.14%) MobileIron
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