The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 21 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Oct 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 459 456 444
Rank change year-on-year
-3 -12
Contract jobs requiring a 2nd Line Support Engineer 141 115 123
As % of all contract IT jobs located in England 0.27% 0.24% 0.24%
As % of the Job Titles category 0.29% 0.26% 0.26%
Number of daily rates quoted 59 33 23
Average daily rate
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of your Daily Rate
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£175 £158 £153
Average daily rate % change year-on-year
+10.75% +3.60%
90% offered a daily rate of more than £134 £120 £101
10% offered a daily rate of more than £290 £225 £222
UK excluding London average daily rate £190 £158 £153
% change year-on-year
+20.25% +3.60%
Number of hourly rates quoted 33 35 38
Average hourly rate £14.00 £14.00 £13.00
Average hourly rate % change year-on-year
- +7.69%
90% offered a hourly rate of more than £12.50 £11.20 £11.00
10% offered a hourly rate of more than £16.80 £18.70 £18.50
UK excluding London average hourly rate £13.98 £14.00 £13.00
% change year-on-year
-0.17% +7.69%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48142 44567 47795
As % of all contract IT jobs located in England 90.64% 92.85% 93.23%
Number of daily rates quoted 30504 27547 27530
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £230 £235
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 1966 1930 2372
Average hourly rate £16.50 £17.00 £18.63
Average hourly rate % change year-on-year
-2.94% -8.72%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £42.00
UK excluding London average hourly rate £16.50 £16.50 £17.50
% change year-on-year
- -5.71%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 21 October 2014.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 21 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +7 57 £160 - 14
South East -20 35 £242 +71.02% 15
South West -29 12 £188 +56.25% 8
Yorkshire +1 11 £225 +57.89% 2
East of England -15 10 £160 -8.57%
West Midlands -15 7 - - 2
East Midlands +1 4 £88 - 4
North West -17 1 - - 4
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 21 October 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 219 (82.95%) Windows
2 135 (51.14%) Active Directory
3 113 (42.80%) Microsoft
4 108 (40.91%) MS Office
5 105 (39.77%) Windows 7
6 92 (34.85%) Windows XP
7 58 (21.97%) ITIL
7 58 (21.97%) Windows Server 2008
8 54 (20.45%) Blackberry
9 53 (20.08%) Windows Server 2003
10 47 (17.80%) MS Exchange
11 46 (17.42%) MS Excel
12 35 (13.26%) Cisco
13 32 (12.12%) VMware
14 31 (11.74%) Citrix
15 30 (11.36%) SLA
15 30 (11.36%) Security Cleared
16 28 (10.61%) IBM Notes
16 28 (10.61%) Linux
16 28 (10.61%) Lotus
17 26 (9.85%) MCP
18 25 (9.47%) Firewall
19 24 (9.09%) Internet
19 24 (9.09%) HP
19 24 (9.09%) TCP/IP
19 24 (9.09%) Exchange Server 2010
20 23 (8.71%) SCCM
21 20 (7.58%) SC Cleared
21 20 (7.58%) WAN
21 20 (7.58%) DNS

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 21 October 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 47 (17.80%) MS Exchange
2 28 (10.61%) IBM Notes
3 24 (9.09%) Exchange Server 2010
4 14 (5.30%) Exchange Server 2003
5 11 (4.17%) Exchange Server 2007
6 7 (2.65%) Blackberry Enterprise Server
7 5 (1.89%) Apache
7 5 (1.89%) SharePoint
8 4 (1.52%) Lync
9 3 (1.14%) SharePoint 2013
10 2 (0.76%) Exchange Server 2013
11 1 (0.38%) IIS
11 1 (0.38%) SharePoint 2010
11 1 (0.38%) WorkSite
11 1 (0.38%) Lotus Domino
11 1 (0.38%) Live Communications Server
11 1 (0.38%) Exchange Server 2000
Applications
1 108 (40.91%) MS Office
2 46 (17.42%) MS Excel
3 5 (1.89%) MS PowerPoint
4 2 (0.76%) MS Visio
5 1 (0.38%) Acrobat
5 1 (0.38%) MS Project
Business Applications
1 3 (1.14%) Eikon
2 2 (0.76%) Cerner Millennium
Cloud Services
1 7 (2.65%) Office 365
Communications & Networking
1 25 (9.47%) Firewall
2 24 (9.09%) Internet
2 24 (9.09%) TCP/IP
3 20 (7.58%) WAN
3 20 (7.58%) DNS
4 19 (7.20%) LAN
5 16 (6.06%) VPN
5 16 (6.06%) VoIP
6 15 (5.68%) DHCP
7 7 (2.65%) 3G
7 7 (2.65%) Cisco IOS
8 6 (2.27%) SAN
9 5 (1.89%) NetScreen
9 5 (1.89%) BIG-IP
9 5 (1.89%) Cisco Nexus
10 4 (1.52%) Wi-Fi
10 4 (1.52%) Wireless
10 4 (1.52%) ADSL
10 4 (1.52%) Broadband
11 2 (0.76%) SMS
Database & Business Intelligence
1 5 (1.89%) MySQL
2 2 (0.76%) SQL Server
3 1 (0.38%) RDBMS
3 1 (0.38%) Big Data
3 1 (0.38%) Oracle Database
3 1 (0.38%) Relational Database
Development Applications
1 4 (1.52%) JIRA
2 2 (0.76%) Team Foundation Server
3 1 (0.38%) Trac
3 1 (0.38%) Subversion
General
1 14 (5.30%) Finance
2 6 (2.27%) Banking
3 5 (1.89%) Financial Institution
4 3 (1.14%) Retail
5 2 (0.76%) Publishing
6 1 (0.38%) Military
6 1 (0.38%) Investment Banking
6 1 (0.38%) Local Government
6 1 (0.38%) Retail Banking
6 1 (0.38%) Aerospace
6 1 (0.38%) Law
6 1 (0.38%) Advertising
Libraries, Frameworks & Software Standards
1 5 (1.89%) CSS
2 4 (1.52%) HTML
3 1 (0.38%) Android SDK
Miscellaneous
1 54 (20.45%) Blackberry
2 12 (4.55%) Analytical Skills
3 7 (2.65%) NHS
3 7 (2.65%) iPad
4 6 (2.27%) iPhone
5 5 (1.89%) Hedge funds
6 4 (1.52%) Interactive TV
6 4 (1.52%) Client/Server
7 2 (0.76%) Clustering
7 2 (0.76%) Video Conferencing
8 1 (0.38%) Thin Client
8 1 (0.38%) GIS
8 1 (0.38%) Management Information System
8 1 (0.38%) Handset
8 1 (0.38%) PDA
8 1 (0.38%) CMDB
8 1 (0.38%) Fat Client
8 1 (0.38%) EqualLogic
Operating Systems
1 219 (82.95%) Windows
2 105 (39.77%) Windows 7
3 92 (34.85%) Windows XP
4 58 (21.97%) Windows Server 2008
5 53 (20.08%) Windows Server 2003
6 28 (10.61%) Linux
7 17 (6.44%) Mac OS X
8 15 (5.68%) Windows 8
9 14 (5.30%) Mac OS
10 12 (4.55%) Windows Server 2012
11 8 (3.03%) Windows Vista
11 8 (3.03%) Android
12 7 (2.65%) UNIX
13 6 (2.27%) Windows 2000
14 5 (1.89%) Ubuntu
15 4 (1.52%) CentOS
16 3 (1.14%) Apple iOS
17 2 (0.76%) Windows 2000 Server
18 1 (0.38%) Red Hat Enterprise Linux
18 1 (0.38%) Solaris
Processes & Methodologies
1 58 (21.97%) ITIL
2 19 (7.20%) Incident Management
3 11 (4.17%) Migration
4 10 (3.79%) Service Management
5 6 (2.27%) Change Management
5 6 (2.27%) Software Deployment
6 5 (1.89%) Network Management
6 5 (1.89%) ITIL V3
6 5 (1.89%) Service Delivery
6 5 (1.89%) Asset Management
6 5 (1.89%) Configuration Management
7 4 (1.52%) Project Management
7 4 (1.52%) Problem Management
8 3 (1.14%) Release Management
8 3 (1.14%) Time Management
8 3 (1.14%) Security Management
9 2 (0.76%) Workflow
9 2 (0.76%) BCP
9 2 (0.76%) High Availability
9 2 (0.76%) Software Distribution
Programming Languages
1 16 (6.06%) C
2 12 (4.55%) SQL
3 5 (1.89%) Perl
4 4 (1.52%) PHP
5 3 (1.14%) Python
6 2 (0.76%) Java
7 1 (0.38%) Shell Script
7 1 (0.38%) PL/SQL
7 1 (0.38%) C++
Qualifications
1 30 (11.36%) Security Cleared
2 26 (9.85%) MCP
3 20 (7.58%) SC Cleared
4 10 (3.79%) DV Cleared
4 10 (3.79%) Microsoft Certification
5 8 (3.03%) MCSE
5 8 (3.03%) Cisco Certification
6 6 (2.27%) MCSA
7 3 (1.14%) CCNA
7 3 (1.14%) A+ Certification
7 3 (1.14%) ITIL Certification
7 3 (1.14%) MOS
7 3 (1.14%) ITIL Foundation Certificate
8 2 (0.76%) MCITP
8 2 (0.76%) MCDST
9 1 (0.38%) MCTS
9 1 (0.38%) CCA
9 1 (0.38%) Citrix Certification
9 1 (0.38%) HNC
Quality Assurance & Compliance
1 30 (11.36%) SLA
2 2 (0.76%) QA
System Software
1 135 (51.14%) Active Directory
2 16 (6.06%) VMware Infrastructure
3 6 (2.27%) XenApp
4 4 (1.52%) Terminal Services
5 3 (1.14%) VMware ESXi
6 2 (0.76%) VMware Server
7 1 (0.38%) VMware ESX
7 1 (0.38%) Microsoft App-V
7 1 (0.38%) MetaFrame
7 1 (0.38%) vSphere
7 1 (0.38%) Hyper-V
Systems Management
1 23 (8.71%) SCCM
2 5 (1.89%) OpenView Configuration Management
2 5 (1.89%) Nagios
2 5 (1.89%) Backup Exec
3 4 (1.52%) Zenoss
4 3 (1.14%) Symantec Enterprise Vault
4 3 (1.14%) Norton AntiVirus
5 2 (0.76%) Systems Management Server (SMS)
6 1 (0.38%) Netcool
6 1 (0.38%) WSUS
6 1 (0.38%) MIMEsweeper
6 1 (0.38%) NetBackup
6 1 (0.38%) Opsview
6 1 (0.38%) McAfee ePO
6 1 (0.38%) HP SIM
6 1 (0.38%) SCOM
6 1 (0.38%) Cacti
Vendors
1 113 (42.80%) Microsoft
2 35 (13.26%) Cisco
3 32 (12.12%) VMware
4 31 (11.74%) Citrix
5 28 (10.61%) Lotus
6 24 (9.09%) HP
7 19 (7.20%) Symantec
8 9 (3.41%) Altiris
9 8 (3.03%) Remedy
10 7 (2.65%) Dell
11 6 (2.27%) Oracle
11 6 (2.27%) Apple
11 6 (2.27%) CheckPoint
12 5 (1.89%) McAfee
12 5 (1.89%) Bloomberg
12 5 (1.89%) BMC
12 5 (1.89%) F5
13 4 (1.52%) Avaya
13 4 (1.52%) Fidessa
13 4 (1.52%) Sophos
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