The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 447 447 435
Rank change year-on-year
0 -12
Contract jobs requiring a 2nd Line Support Engineer 148 125 121
As % of all contract IT jobs located in England 0.29% 0.25% 0.26%
As % of the Job Titles category 0.31% 0.27% 0.28%
Number of daily rates quoted 66 41 29
Average daily rate
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£170 £165 £142
Average daily rate % change year-on-year
+3.03% +16.60%
90% offered a daily rate of more than £100 £128 £108
10% offered a daily rate of more than £258 £250 £190
UK excluding London average daily rate £175 £166 £138
% change year-on-year
+5.26% +20.25%
Number of hourly rates quoted 38 37 47
Average hourly rate £16.33 £14.50 £16.00
Average hourly rate % change year-on-year
+12.62% -9.37%
90% offered a hourly rate of more than £12.85 £11.15 £11.97
10% offered a hourly rate of more than £21.55 £19.40 £20.82
UK excluding London average hourly rate £17.50 £14.00 £16.25
% change year-on-year
+25.00% -13.84%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47663 45698 43174
As % of all contract IT jobs located in England 92.51% 92.58% 92.72%
Number of daily rates quoted 30861 28215 25922
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1778 1844 1984
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.78 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 31 July 2015.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 31 July 2015.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +9 51 £160 - 15
South East +1 42 £174 +24.10% 10
North West -9 21 £205 - 4
East of England -4 9 £275 +71.87% 3
North East - 7 £175 -
South West -13 6 £135 -36.47% 4
East Midlands +1 5 £110 -33.33% 1
Yorkshire -26 4 £120 -44.50% 2
West Midlands -9 3 - - 1
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 239 (81.57%) Windows
2 182 (62.12%) Active Directory
3 140 (47.78%) Microsoft
4 135 (46.08%) Windows 7
5 89 (30.38%) MS Office
6 75 (25.60%) Windows XP
7 73 (24.91%) MS Exchange
7 73 (24.91%) ITIL
8 68 (23.21%) VMware
9 56 (19.11%) Citrix
10 55 (18.77%) Windows Server 2003
11 53 (18.09%) Windows Server 2008
12 47 (16.04%) SLA
13 45 (15.36%) Microsoft Certification
13 45 (15.36%) Security Cleared
14 43 (14.68%) MS Excel
15 35 (11.95%) MCSE
16 34 (11.60%) Windows 8
16 34 (11.60%) Windows Server 2012
17 33 (11.26%) Exchange Server 2010
18 32 (10.92%) HP
19 27 (9.22%) DHCP
19 27 (9.22%) MCP
20 26 (8.87%) DNS
21 24 (8.19%) VMware Infrastructure
21 24 (8.19%) SC Cleared
22 22 (7.51%) SCCM
23 21 (7.17%) Symantec
23 21 (7.17%) Cisco
24 20 (6.83%) Cisco Certification

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (24.91%) MS Exchange
2 33 (11.26%) Exchange Server 2010
3 17 (5.80%) Exchange Server 2007
4 15 (5.12%) Lync
5 9 (3.07%) Exchange Server 2013
5 9 (3.07%) SharePoint
6 5 (1.71%) IBM Notes
7 4 (1.37%) Exchange Server 2003
8 3 (1.02%) SharePoint 2013
9 2 (0.68%) Office Communications Server
9 2 (0.68%) IIS
9 2 (0.68%) Blackberry Enterprise Server
10 1 (0.34%) SharePoint 2010
Applications
1 89 (30.38%) MS Office
2 43 (14.68%) MS Excel
3 15 (5.12%) MS Visio
4 2 (0.68%) AutoCAD
4 2 (0.68%) MS PowerPoint
5 1 (0.34%) Adobe Creative Suite
Business Applications
1 1 (0.34%) SAP Oil and Gas
1 1 (0.34%) SAP Business One
1 1 (0.34%) Remedy ITSM
1 1 (0.34%) Eikon
Cloud Services
1 20 (6.83%) Office 365
2 1 (0.34%) Google Cloud Platform
2 1 (0.34%) Azure Active Directory
2 1 (0.34%) Microsoft Azure
2 1 (0.34%) SaaS
2 1 (0.34%) Google Apps
Communications & Networking
1 27 (9.22%) DHCP
2 26 (8.87%) DNS
3 18 (6.14%) TCP/IP
4 17 (5.80%) LAN
5 16 (5.46%) Firewall
6 15 (5.12%) VoIP
7 14 (4.78%) SAN
8 12 (4.10%) VPN
9 9 (3.07%) 3G
10 8 (2.73%) Internet
11 7 (2.39%) WAN
12 6 (2.05%) GPRS
12 6 (2.05%) GSM
12 6 (2.05%) UMTS
12 6 (2.05%) 2G
12 6 (2.05%) HSPA
12 6 (2.05%) LTE
12 6 (2.05%) NAS
13 5 (1.71%) IP Telephony
13 5 (1.71%) Wi-Fi
Database & Business Intelligence
1 10 (3.41%) SQL Server
2 2 (0.68%) DTS
2 2 (0.68%) SQL Server 2005
2 2 (0.68%) SQL Server 2008
3 1 (0.34%) SQL Server Integration Services
3 1 (0.34%) SQL Server Reporting Services
3 1 (0.34%) MS Access
Development Applications
1 2 (0.68%) MSI
1 2 (0.68%) JIRA
General
1 14 (4.78%) Finance
2 9 (3.07%) Telecoms
3 8 (2.73%) French Language
4 7 (2.39%) Retail
5 6 (2.05%) Legal
6 5 (1.71%) Banking
6 5 (1.71%) Law
6 5 (1.71%) German Language
7 1 (0.34%) Japanese Language
7 1 (0.34%) Multimedia
7 1 (0.34%) Retail Banking
7 1 (0.34%) Marketing
7 1 (0.34%) Pharmaceutical
7 1 (0.34%) Back Office
7 1 (0.34%) Electronics
7 1 (0.34%) Manufacturing
Libraries, Frameworks & Software Standards
1 2 (0.68%) HTML
1 2 (0.68%) COM
2 1 (0.34%) Application Packaging
2 1 (0.34%) Software Packaging
2 1 (0.34%) .NET
Miscellaneous
1 19 (6.48%) Blackberry
2 17 (5.80%) Data Centre
3 13 (4.44%) iPad
4 12 (4.10%) iPhone
5 11 (3.75%) NHS
6 9 (3.07%) Clustering
6 9 (3.07%) Analytical Skills
7 8 (2.73%) Management Information System
8 6 (2.05%) Video Conferencing
9 5 (1.71%) Replication
10 4 (1.37%) Fat Client
10 4 (1.37%) Thin Client
11 3 (1.02%) EPoS
11 3 (1.02%) Handset
11 3 (1.02%) Computer Science
12 2 (0.68%) Freedom of Information
12 2 (0.68%) Client/Server
12 2 (0.68%) BYOD
13 1 (0.34%) EqualLogic
13 1 (0.34%) Smartcard
Operating Systems
1 239 (81.57%) Windows
2 135 (46.08%) Windows 7
3 75 (25.60%) Windows XP
4 55 (18.77%) Windows Server 2003
5 53 (18.09%) Windows Server 2008
6 34 (11.60%) Windows 8
6 34 (11.60%) Windows Server 2012
7 11 (3.75%) Linux
8 9 (3.07%) Android
9 8 (2.73%) UNIX
10 6 (2.05%) Windows 2000
10 6 (2.05%) Windows Vista
11 5 (1.71%) Windows 2000 Server
12 3 (1.02%) CentOS
12 3 (1.02%) Mac OS
12 3 (1.02%) Ubuntu
13 2 (0.68%) Apple iOS
14 1 (0.34%) Debian
14 1 (0.34%) Mac OS X
14 1 (0.34%) Windows Phone
Processes & Methodologies
1 73 (24.91%) ITIL
2 18 (6.14%) Incident Management
3 16 (5.46%) Configuration Management
4 13 (4.44%) Change Management
5 12 (4.10%) Service Delivery
6 11 (3.75%) Problem Management
7 9 (3.07%) Migration
8 7 (2.39%) Asset Management
8 7 (2.39%) Software Delivery
9 6 (2.05%) CRM
9 6 (2.05%) Fault Management
9 6 (2.05%) Network Architecture
9 6 (2.05%) Software Distribution
10 5 (1.71%) Project Management
10 5 (1.71%) Security Management
11 4 (1.37%) Service Management
12 3 (1.02%) CAD
12 3 (1.02%) Infrastructure Management
12 3 (1.02%) Change Control
12 3 (1.02%) Software Deployment
Programming Languages
1 19 (6.48%) SQL
2 7 (2.39%) PowerShell
3 2 (0.68%) Python
4 1 (0.34%) Shell Script
4 1 (0.34%) VBA
4 1 (0.34%) C#
Qualifications
1 45 (15.36%) Microsoft Certification
1 45 (15.36%) Security Cleared
2 35 (11.95%) MCSE
3 27 (9.22%) MCP
4 24 (8.19%) SC Cleared
5 20 (6.83%) Cisco Certification
6 19 (6.48%) DV Cleared
7 18 (6.14%) CCNA
8 11 (3.75%) Degree
9 7 (2.39%) MCITP
9 7 (2.39%) ITIL Certification
10 5 (1.71%) VMware Certified Professional (VCP)
11 4 (1.37%) MCSA
11 4 (1.37%) CCNP
12 3 (1.02%) Citrix Certification
12 3 (1.02%) A+ Certification
12 3 (1.02%) MCDST
12 3 (1.02%) Network+ Certification
13 2 (0.68%) MCTS
13 2 (0.68%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 47 (16.04%) SLA
2 1 (0.34%) ISO/IEC 27001
2 1 (0.34%) QA
2 1 (0.34%) Data Quality
2 1 (0.34%) ISO 9000
System Software
1 182 (62.12%) Active Directory
2 24 (8.19%) VMware Infrastructure
3 13 (4.44%) XenApp
4 11 (3.75%) vSphere
5 9 (3.07%) Hyper-V
6 6 (2.05%) XenDesktop
6 6 (2.05%) Terminal Services
7 4 (1.37%) VMware ESX
8 3 (1.02%) Microsoft App-V
8 3 (1.02%) Terminal Server
9 2 (0.68%) Citrix Presentation Server
9 2 (0.68%) VMware Server
9 2 (0.68%) VMware ESXi
10 1 (0.34%) KVM
10 1 (0.34%) NFS
10 1 (0.34%) Xen
10 1 (0.34%) Samba
10 1 (0.34%) DFS Replication
10 1 (0.34%) Forefront TMG
10 1 (0.34%) XenServer
Systems Management
1 22 (7.51%) SCCM
2 6 (2.05%) Backup Exec
3 4 (1.37%) OpenView Configuration Management
3 4 (1.37%) McAfee ePO
4 3 (1.02%) Systems Management Server (SMS)
4 3 (1.02%) DameWare
5 2 (0.68%) WSUS
5 2 (0.68%) Unicenter
5 2 (0.68%) Norton AntiVirus
5 2 (0.68%) SCOM
5 2 (0.68%) AirWatch
6 1 (0.34%) SolarWinds Orion
6 1 (0.34%) Cisco UCCE
6 1 (0.34%) Cisco CUCM
6 1 (0.34%) Forefront Identity Manager
6 1 (0.34%) Casper Suite
6 1 (0.34%) Cisco IPCC
Vendors
1 140 (47.78%) Microsoft
2 68 (23.21%) VMware
3 56 (19.11%) Citrix
4 32 (10.92%) HP
5 21 (7.17%) Cisco
5 21 (7.17%) Symantec
6 11 (3.75%) Remedy
6 11 (3.75%) Apple
7 9 (3.07%) McAfee
8 7 (2.39%) Dell
9 6 (2.05%) Sophos
9 6 (2.05%) Google
9 6 (2.05%) Amdocs
10 5 (1.71%) CheckPoint
10 5 (1.71%) Adobe
10 5 (1.71%) Avaya
10 5 (1.71%) Lotus
11 4 (1.37%) Oracle
11 4 (1.37%) MobileIron
11 4 (1.37%) Wyse
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