The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 468 423 429
Rank change year-on-year
-45 +6
Contract jobs requiring a 2nd Line Support Engineer 160 178 165
As % of all contract IT jobs located in England 0.31% 0.35% 0.33%
As % of the Job Titles category 0.33% 0.37% 0.35%
Number of daily rates quoted 74 61 62
Average daily rate £170 £160 £150
Average daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £122 £115 £117
10% offered a daily rate of more than £250 £225 £225
UK excluding London average daily rate £150 £160 £135
% change year-on-year
-6.25% +18.51%
Number of hourly rates quoted 27 50 43
Average hourly rate £13.23 £16.00 £15.75
Average hourly rate % change year-on-year
-17.34% +1.58%
90% offered a hourly rate of more than £12.00 £12.00 £13.00
10% offered a hourly rate of more than £23.46 £21.55 £115.00
UK excluding London average hourly rate £13.00 £15.50 £15.35
% change year-on-year
-16.12% +0.97%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48697 48044 46983
As % of all contract IT jobs located in England 95.04% 94.77% 94.43%
Number of daily rates quoted 32114 29627 29164
Average daily rate £425 £400 £400
Average daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £555
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1383 1932 1948
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.10 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 30 April 2016.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 30 April 2016.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -16 44 £175 +2.18% 14
London -9 42 £175 +9.37% 16
South West +20 31 £130 -10.34% 2
East of England -3 14 £153 +17.30% 1
North West -6 9 - - 5
West Midlands -11 9 £148 -30.99% 1
North East -31 6 £250 +100.00% 2
Yorkshire -14 5 £125 +2.04% 2
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 30 April 2016, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 237 (77.45%) Windows
2 183 (59.80%) Active Directory
3 135 (44.12%) Windows 7
4 110 (35.95%) Microsoft
5 90 (29.41%) Windows Server
6 68 (22.22%) MS Office
7 62 (20.26%) ITIL
8 46 (15.03%) Windows XP
8 46 (15.03%) MS Exchange
9 43 (14.05%) Citrix
10 39 (12.75%) Cisco
11 38 (12.42%) MS Excel
11 38 (12.42%) VMware
12 36 (11.76%) Windows Server 2008
13 35 (11.44%) Security Cleared
13 35 (11.44%) Windows 8
13 35 (11.44%) Blackberry
14 29 (9.48%) Finance
14 29 (9.48%) SCCM
15 28 (9.15%) Office 365
16 26 (8.50%) Lotus
16 26 (8.50%) Windows Server 2003
16 26 (8.50%) IBM Notes
17 23 (7.52%) SC Cleared
18 22 (7.19%) WAN
18 22 (7.19%) TCP/IP
18 22 (7.19%) VMware Infrastructure
18 22 (7.19%) Windows Server 2012
19 21 (6.86%) Firewall
20 20 (6.54%) DNS

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 30 April 2016, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 46 (15.03%) MS Exchange
2 26 (8.50%) IBM Notes
3 19 (6.21%) Exchange Server 2010
4 18 (5.88%) SharePoint
5 14 (4.58%) Blackberry Enterprise Server
6 9 (2.94%) Exchange Server 2003
7 8 (2.61%) Exchange Server 2007
8 7 (2.29%) Skype for Business
9 6 (1.96%) Exchange Server 2013
9 6 (1.96%) SharePoint 2010
10 5 (1.63%) WordPress
11 2 (0.65%) WebLogic
12 1 (0.33%) Apache
12 1 (0.33%) CMS
12 1 (0.33%) Drupal
12 1 (0.33%) IBM Domino
12 1 (0.33%) IIS
12 1 (0.33%) Joomla!
12 1 (0.33%) Live Communications Server
12 1 (0.33%) Office Communications Server
Applications
1 68 (22.22%) MS Office
2 38 (12.42%) MS Excel
3 4 (1.31%) Acrobat
3 4 (1.31%) MS PowerPoint
4 2 (0.65%) MS Visio
5 1 (0.33%) MS Project
5 1 (0.33%) Photoshop
Business Applications
1 8 (2.61%) Eikon
2 4 (1.31%) Remedy ITSM
3 2 (0.65%) SAP Oil and Gas
4 1 (0.33%) Dynamics AX
4 1 (0.33%) Sage 50
4 1 (0.33%) SAP CRM
Cloud Services
1 28 (9.15%) Office 365
2 6 (1.96%) OneDrive
3 4 (1.31%) Microsoft Azure
4 3 (0.98%) Yammer
5 2 (0.65%) Google Apps
6 1 (0.33%) Mimecast
6 1 (0.33%) SaaS
Communications & Networking
1 22 (7.19%) TCP/IP
1 22 (7.19%) WAN
2 21 (6.86%) Firewall
3 20 (6.54%) DNS
4 19 (6.21%) LAN
5 17 (5.56%) DHCP
6 16 (5.23%) VPN
7 13 (4.25%) Internet
7 13 (4.25%) Remote Desktop
8 11 (3.59%) Intranet
8 11 (3.59%) Wireless
9 10 (3.27%) VoIP
9 10 (3.27%) Wi-Fi
10 9 (2.94%) Broadband
11 6 (1.96%) Skype
12 5 (1.63%) Cisco ASA
12 5 (1.63%) IP Telephony
12 5 (1.63%) SAN
13 4 (1.31%) 3G
13 4 (1.31%) VLAN
Database & Business Intelligence
1 7 (2.29%) SQL Server
2 1 (0.33%) Data Mining
2 1 (0.33%) MS Access
2 1 (0.33%) SQL Server 2005
2 1 (0.33%) SQL Server 2012
Development Applications
1 1 (0.33%) Dreamweaver
1 1 (0.33%) MSI
1 1 (0.33%) StarTeam
General
1 29 (9.48%) Finance
2 14 (4.58%) Retail
3 10 (3.27%) Banking
4 8 (2.61%) Retail Banking
5 6 (1.96%) Legal
6 5 (1.63%) Marketing
6 5 (1.63%) Telecoms
7 4 (1.31%) Law
8 3 (0.98%) Advertising
8 3 (0.98%) Manufacturing
9 2 (0.65%) Back Office
9 2 (0.65%) Electronics
9 2 (0.65%) French Language
10 1 (0.33%) Aerospace
10 1 (0.33%) Front Office
10 1 (0.33%) Games
10 1 (0.33%) German Language
10 1 (0.33%) Indonesian Language
10 1 (0.33%) Publishing
10 1 (0.33%) Spanish Language
Libraries, Frameworks & Software Standards
1 2 (0.65%) HTML
2 1 (0.33%) .NET
2 1 (0.33%) 802.1X
2 1 (0.33%) Classic ASP
2 1 (0.33%) CSS
2 1 (0.33%) Middleware
Miscellaneous
1 35 (11.44%) Blackberry
2 18 (5.88%) Driving Licence
3 16 (5.23%) iPhone
4 14 (4.58%) Data Centre
5 12 (3.92%) iPad
6 8 (2.61%) Analytical Skills
7 7 (2.29%) NHS
8 5 (1.63%) Video Conferencing
9 4 (1.31%) Fat Client
9 4 (1.31%) Thin Client
10 3 (0.98%) Computer Science
10 3 (0.98%) FlexPod
10 3 (0.98%) Health Informatics
10 3 (0.98%) Informatics
10 3 (0.98%) Management Information System
11 2 (0.65%) BYOD
11 2 (0.65%) Clustering
11 2 (0.65%) e-Health
12 1 (0.33%) BBC
12 1 (0.33%) RSA SecurID
Operating Systems
1 237 (77.45%) Windows
2 135 (44.12%) Windows 7
3 90 (29.41%) Windows Server
4 46 (15.03%) Windows XP
5 36 (11.76%) Windows Server 2008
6 35 (11.44%) Windows 8
7 26 (8.50%) Windows Server 2003
8 22 (7.19%) Windows Server 2012
9 18 (5.88%) Windows 10
10 14 (4.58%) Android
11 13 (4.25%) Linux
12 8 (2.61%) Mac OS X
13 5 (1.63%) Apple iOS
14 4 (1.31%) Unix
14 4 (1.31%) Windows 2000
15 3 (0.98%) Data ONTAP
16 2 (0.65%) Windows Phone
16 2 (0.65%) Windows Vista
17 1 (0.33%) Debian
17 1 (0.33%) Red Hat Enterprise Linux
Processes & Methodologies
1 62 (20.26%) ITIL
2 14 (4.58%) Service Management
3 12 (3.92%) Incident Management
3 12 (3.92%) Migration
4 11 (3.59%) Problem Management
5 9 (2.94%) Change Management
6 8 (2.61%) ITIL V3
7 5 (1.63%) Disaster Recovery
7 5 (1.63%) Root Cause Analysis
7 5 (1.63%) Service Delivery
8 4 (1.31%) Patch Management
8 4 (1.31%) Software Delivery
8 4 (1.31%) Time Management
9 3 (0.98%) Capacity Management
9 3 (0.98%) Change Control
9 3 (0.98%) Coaching
9 3 (0.98%) Continuous Improvement
9 3 (0.98%) Fault Analysis
9 3 (0.98%) High Availability
9 3 (0.98%) Mobile Device Management
Programming Languages
1 13 (4.25%) SQL
2 5 (1.63%) PowerShell
3 3 (0.98%) C
3 3 (0.98%) Java
4 2 (0.65%) JavaScript
4 2 (0.65%) PHP
4 2 (0.65%) PL/SQL
5 1 (0.33%) C#
5 1 (0.33%) VB
5 1 (0.33%) VBScript
Qualifications
1 35 (11.44%) Security Cleared
2 23 (7.52%) SC Cleared
3 19 (6.21%) Microsoft Certification
4 14 (4.58%) Cisco Certification
5 10 (3.27%) CCNP
5 10 (3.27%) DBS Check
6 8 (2.61%) CCNA
6 8 (2.61%) MCP
7 7 (2.29%) DV Cleared
8 6 (1.96%) ITIL Certification
8 6 (1.96%) MCSE
9 5 (1.63%) MCDST
9 5 (1.63%) MCSA
10 4 (1.31%) MCITP
11 3 (0.98%) ACMT
11 3 (0.98%) Citrix Certification
12 2 (0.65%) CCA
12 2 (0.65%) Degree
12 2 (0.65%) ITIL Foundation Certificate
12 2 (0.65%) NCDA
Quality Assurance & Compliance
1 18 (5.88%) SLA
2 2 (0.65%) PCI DSS
3 1 (0.33%) Disclosure Scotland
3 1 (0.33%) Sarbanes-Oxley
System Software
1 183 (59.80%) Active Directory
2 22 (7.19%) VMware Infrastructure
3 16 (5.23%) Hyper-V
4 14 (4.58%) XenApp
5 6 (1.96%) Terminal Services
6 5 (1.63%) Microsoft App-V
7 4 (1.31%) vSphere
7 4 (1.31%) XenDesktop
8 3 (0.98%) XenServer
9 2 (0.65%) VMware ESXi
10 1 (0.33%) VMware ESX
Systems Management
1 29 (9.48%) SCCM
2 5 (1.63%) DameWare
3 4 (1.31%) BMC Marimba
4 3 (0.98%) NetBackup
4 3 (0.98%) SCOM
5 2 (0.65%) Backup Exec
5 2 (0.65%) OpenView
5 2 (0.65%) OpenView Configuration Management
5 2 (0.65%) SCVMM
5 2 (0.65%) XenMobile
6 1 (0.33%) Cisco CUCM
6 1 (0.33%) Cisco UCCE
6 1 (0.33%) Cisco UCCX
6 1 (0.33%) FortiGate
6 1 (0.33%) HP SIM
6 1 (0.33%) OVSD
6 1 (0.33%) Perfmon
6 1 (0.33%) Systems Management Server (SMS)
Vendors
1 110 (35.95%) Microsoft
2 43 (14.05%) Citrix
3 39 (12.75%) Cisco
4 38 (12.42%) VMware
5 26 (8.50%) Lotus
6 18 (5.88%) Apple
7 15 (4.90%) HP
8 10 (3.27%) Symantec
9 9 (2.94%) Oracle
9 9 (2.94%) Remedy
10 8 (2.61%) Bloomberg
10 8 (2.61%) Reuters
10 8 (2.61%) ThinPrint
11 7 (2.29%) BMC
12 6 (1.96%) Avaya
12 6 (1.96%) LANDesk
13 5 (1.63%) PeopleSoft
13 5 (1.63%) SonicWALL
14 4 (1.31%) Dell
14 4 (1.31%) SAP
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