The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 462 437 444
Rank change year-on-year
-25 +7
Contract jobs requiring a 2nd Line Support Engineer 127 123 131
As % of all contract IT jobs located in England 0.24% 0.26% 0.25%
As % of the Job Titles category 0.27% 0.28% 0.27%
Number of daily rates quoted 51 41 21
Average daily rate
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£190 £137 £130
Average daily rate % change year-on-year
+38.68% +5.38%
90% offered a daily rate of more than £135 £100 £101
10% offered a daily rate of more than £300 £225 £200
UK excluding London average daily rate £200 £135 £145
% change year-on-year
+48.14% -6.89%
Number of hourly rates quoted 32 39 41
Average hourly rate £14.50 £16.00 £14.75
Average hourly rate % change year-on-year
-9.37% +8.47%
90% offered a hourly rate of more than £12.78 £12.25 £11.00
10% offered a hourly rate of more than £18.85 £20.00 £20.00
UK excluding London average hourly rate £15.13 £14.00 £14.75
% change year-on-year
+8.03% -5.08%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47502 44109 49177
As % of all contract IT jobs located in England 91.02% 92.81% 92.98%
Number of daily rates quoted 29572 26954 28107
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £237 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 1898 1931 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £39.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 18 September 2014.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 18 September 2014.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 47 £183 +18.89% 18
South East -13 33 £242 +53.16% 9
South West -26 13 £200 - 7
West Midlands -11 12 £238 +5.55% 1
East of England -29 10 £160 +8.47% 3
Yorkshire +5 6 £185 +64.44% 1
East Midlands +3 3 £88 -29.60% 4
North West -10 1 - -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 18 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 214 (83.59%) Windows
2 124 (48.44%) Active Directory
3 116 (45.31%) Microsoft
4 113 (44.14%) MS Office
5 112 (43.75%) Windows 7
6 93 (36.33%) Windows XP
7 62 (24.22%) Windows Server 2008
8 59 (23.05%) Windows Server 2003
9 55 (21.48%) Blackberry
10 54 (21.09%) ITIL
11 47 (18.36%) Cisco
12 42 (16.41%) MS Exchange
13 36 (14.06%) MS Excel
14 34 (13.28%) Citrix
15 32 (12.50%) VMware
16 28 (10.94%) SLA
17 27 (10.55%) IBM Notes
17 27 (10.55%) Lotus
18 26 (10.16%) LAN
18 26 (10.16%) HP
19 25 (9.77%) MCP
19 25 (9.77%) Firewall
20 24 (9.38%) TCP/IP
21 23 (8.98%) Security Cleared
22 22 (8.59%) Exchange Server 2010
22 22 (8.59%) WAN
23 21 (8.20%) Linux
23 21 (8.20%) Symantec
24 19 (7.42%) SCCM
24 19 (7.42%) Internet

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 18 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (16.41%) MS Exchange
2 27 (10.55%) IBM Notes
3 22 (8.59%) Exchange Server 2010
4 13 (5.08%) Exchange Server 2003
5 11 (4.30%) Exchange Server 2007
6 8 (3.13%) Blackberry Enterprise Server
7 7 (2.73%) SharePoint
8 4 (1.56%) Lync
9 3 (1.17%) SharePoint 2010
9 3 (1.17%) SharePoint 2013
9 3 (1.17%) Apache
10 1 (0.39%) Lotus Domino
10 1 (0.39%) Exchange Server 2000
10 1 (0.39%) WorkSite
10 1 (0.39%) Exchange Server 2013
Applications
1 113 (44.14%) MS Office
2 36 (14.06%) MS Excel
3 6 (2.34%) MS Visio
3 6 (2.34%) Acrobat
3 6 (2.34%) MS Project
4 5 (1.95%) MS PowerPoint
Business Applications
1 4 (1.56%) Eikon
2 3 (1.17%) Cerner Millennium
Cloud Services
1 8 (3.13%) Office 365
Communications & Networking
1 26 (10.16%) LAN
2 25 (9.77%) Firewall
3 24 (9.38%) TCP/IP
4 22 (8.59%) WAN
5 19 (7.42%) Internet
6 18 (7.03%) DNS
7 17 (6.64%) VPN
8 15 (5.86%) VoIP
9 12 (4.69%) DHCP
10 7 (2.73%) 3G
10 7 (2.73%) Cisco IOS
11 6 (2.34%) SAN
11 6 (2.34%) Wireless
12 5 (1.95%) BIG-IP
12 5 (1.95%) NetScreen
12 5 (1.95%) Cisco Nexus
13 4 (1.56%) Wi-Fi
13 4 (1.56%) ADSL
14 3 (1.17%) Broadband
15 2 (0.78%) SMS
Database & Business Intelligence
1 3 (1.17%) MySQL
2 1 (0.39%) SQL Server
2 1 (0.39%) RDBMS
2 1 (0.39%) Big Data
2 1 (0.39%) Oracle Database
2 1 (0.39%) Relational Database
Development Applications
1 3 (1.17%) JIRA
2 2 (0.78%) Team Foundation Server
3 1 (0.39%) Trac
3 1 (0.39%) Subversion
General
1 19 (7.42%) Finance
2 7 (2.73%) Banking
3 5 (1.95%) Financial Institution
4 3 (1.17%) Retail
5 2 (0.78%) Publishing
6 1 (0.39%) Military
6 1 (0.39%) Telecoms
6 1 (0.39%) Aerospace
6 1 (0.39%) Law
6 1 (0.39%) Advertising
6 1 (0.39%) Investment Banking
6 1 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 5 (1.95%) CSS
2 3 (1.17%) HTML
3 1 (0.39%) Android SDK
Miscellaneous
1 55 (21.48%) Blackberry
2 11 (4.30%) Analytical Skills
3 9 (3.52%) iPad
3 9 (3.52%) iPhone
4 6 (2.34%) NHS
5 5 (1.95%) Hedge funds
6 4 (1.56%) Client/Server
7 3 (1.17%) Video Conferencing
7 3 (1.17%) Interactive TV
8 1 (0.39%) PDA
8 1 (0.39%) CMDB
8 1 (0.39%) Fat Client
8 1 (0.39%) Thin Client
8 1 (0.39%) Handset
8 1 (0.39%) EqualLogic
Operating Systems
1 214 (83.59%) Windows
2 112 (43.75%) Windows 7
3 93 (36.33%) Windows XP
4 62 (24.22%) Windows Server 2008
5 59 (23.05%) Windows Server 2003
6 21 (8.20%) Linux
7 16 (6.25%) Mac OS X
7 16 (6.25%) Windows Server 2012
8 14 (5.47%) Windows Vista
9 13 (5.08%) Windows 8
10 12 (4.69%) Mac OS
10 12 (4.69%) Windows 2000
11 9 (3.52%) Android
12 5 (1.95%) UNIX
13 3 (1.17%) Windows 2000 Server
13 3 (1.17%) CentOS
13 3 (1.17%) Apple iOS
13 3 (1.17%) Ubuntu
Processes & Methodologies
1 54 (21.09%) ITIL
2 15 (5.86%) Incident Management
3 8 (3.13%) Migration
3 8 (3.13%) Service Management
4 7 (2.73%) Asset Management
4 7 (2.73%) Software Deployment
5 5 (1.95%) Network Management
5 5 (1.95%) ITIL V3
5 5 (1.95%) Service Delivery
6 4 (1.56%) Change Management
6 4 (1.56%) Problem Management
7 3 (1.17%) Release Management
7 3 (1.17%) Security Management
7 3 (1.17%) BCP
7 3 (1.17%) Software Distribution
7 3 (1.17%) Coaching
8 2 (0.78%) Line Management
8 2 (0.78%) Workflow
8 2 (0.78%) Time Management
8 2 (0.78%) Configuration Management
Programming Languages
1 16 (6.25%) C
2 7 (2.73%) SQL
3 4 (1.56%) Perl
4 3 (1.17%) PHP
4 3 (1.17%) Python
5 2 (0.78%) Java
6 1 (0.39%) PL/SQL
6 1 (0.39%) C++
Qualifications
1 25 (9.77%) MCP
2 23 (8.98%) Security Cleared
3 15 (5.86%) SC Cleared
4 10 (3.91%) Microsoft Certification
5 9 (3.52%) Cisco Certification
5 9 (3.52%) DV Cleared
6 8 (3.13%) MCSE
7 6 (2.34%) MCSA
8 5 (1.95%) A+ Certification
9 4 (1.56%) CCNA
9 4 (1.56%) MCITP
10 3 (1.17%) ITIL Certification
10 3 (1.17%) MOS
10 3 (1.17%) ITIL Foundation Certificate
10 3 (1.17%) MCTS
11 2 (0.78%) Network+ Certification
11 2 (0.78%) MCDST
11 2 (0.78%) Check Point Certification
12 1 (0.39%) HNC
12 1 (0.39%) CCA
Quality Assurance & Compliance
1 28 (10.94%) SLA
2 2 (0.78%) QA
System Software
1 124 (48.44%) Active Directory
2 16 (6.25%) VMware Infrastructure
3 6 (2.34%) XenApp
4 3 (1.17%) VMware ESXi
4 3 (1.17%) Hyper-V
5 2 (0.78%) Terminal Services
5 2 (0.78%) VMware Server
5 2 (0.78%) vSphere
6 1 (0.39%) VMware ESX
6 1 (0.39%) VMware Workstation
6 1 (0.39%) Microsoft App-V
6 1 (0.39%) MetaFrame
Systems Management
1 19 (7.42%) SCCM
2 6 (2.34%) Norton AntiVirus
2 6 (2.34%) Backup Exec
3 4 (1.56%) OpenView Configuration Management
3 4 (1.56%) Nagios
4 3 (1.17%) MIMEsweeper
4 3 (1.17%) Zenoss
4 3 (1.17%) HP SIM
4 3 (1.17%) Symantec Enterprise Vault
5 2 (0.78%) Systems Management Server (SMS)
6 1 (0.39%) Netcool
6 1 (0.39%) NetBackup
6 1 (0.39%) SCOM
6 1 (0.39%) Cacti
6 1 (0.39%) Opsview
6 1 (0.39%) Cisco CUCM
Vendors
1 116 (45.31%) Microsoft
2 47 (18.36%) Cisco
3 34 (13.28%) Citrix
4 32 (12.50%) VMware
5 27 (10.55%) Lotus
6 26 (10.16%) HP
7 21 (8.20%) Symantec
8 9 (3.52%) Altiris
9 8 (3.13%) CheckPoint
10 7 (2.73%) Apple
10 7 (2.73%) Dell
10 7 (2.73%) Adobe
10 7 (2.73%) Remedy
11 6 (2.34%) Bloomberg
11 6 (2.34%) Sophos
11 6 (2.34%) Avaya
12 5 (1.95%) Fidessa
12 5 (1.95%) Reuters
12 5 (1.95%) BMC
12 5 (1.95%) F5
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