2nd Line Support Engineer Contracts in England

Second Line Support Engineer
UK > England

The median Second Line Support Engineer daily rate in England is £200 according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
19 Apr 2024		 Same period 2023 Same period 2022
Rank 410 485 538
Rank change year-on-year +75 +53 +1
Contract jobs requiring a 2nd Line Support Engineer 133 175 246
As % of all contract jobs advertised in England 0.36% 0.34% 0.34%
As % of the Job Titles category 0.39% 0.36% 0.36%
Number of daily rates quoted 93 131 178
10th Percentile £140 £160 £130
25th Percentile £170 £186 £163
Median daily rate (50th Percentile) £200 £225 £190
Median % change year-on-year -11.11% +18.42% +8.57%
75th Percentile £230 £284 £232
90th Percentile £288 £350 £263
UK median daily rate £200 £225 £193
% change year-on-year -11.11% +16.88% +10.00%
Number of hourly rates quoted 8 5 24
10th Percentile - £17.45 £14.10
25th Percentile £17.72 - £15.56
Median hourly rate £18.33 £20.00 £17.28
Median % change year-on-year -8.38% +15.77% +7.97%
75th Percentile £20.77 £25.00 £19.75
90th Percentile £23.29 £28.60 £22.43
UK median hourly rate £17.72 £20.00 £17.28
% change year-on-year -11.40% +15.77% +7.97%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,494 48,433 68,665
% of contract IT jobs with a recognized job title 92.70% 94.54% 95.55%
Number of daily rates quoted 22,968 34,321 48,831
10th Percentile £275 £310 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £644 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,386 1,460 1,923
10th Percentile £12.92 £14.25 £12.50
25th Percentile £16.25 £19.64 £15.25
Median hourly rate £35.00 £43.86 £22.40
Median % change year-on-year -20.20% +95.80% -0.09%
75th Percentile £60.00 £65.63 £48.20
90th Percentile £72.50 £77.00 £62.07
UK median hourly rate £35.00 £45.00 £23.00
% change year-on-year -22.22% +95.65% -

2nd Line Support Engineer
Job Vacancy Trend in England

Job postings that featured 2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing 2nd Line Support Engineer in England.

Daily rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Daily Rate Histogram in England

Daily rate distribution for jobs citing 2nd Line Support Engineer in England over the 6 months to 19 April 2024.

Daily rate histogram for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing 2nd Line Support Engineer in England.

Hourly rate trend for 2nd Line Support Engineer in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
London +85 36 £200 -16.67% 7
Midlands +37 26 £200 -31.03% 13
South East -8 26 £194 -13.89% 24
North of England +49 25 £195 +6.85% 13
West Midlands +34 18 £200 +14.29% 10
South West +22 13 £190 -8.43% 15
North West +27 12 £188 -1.45% 11
Yorkshire +28 11 £195 +8.33% 2
East Midlands +9 8 £205 -41.43% 3
East of England +11 7 £233 +16.25% 8
North East +23 2 £195 -
2nd Line Support Engineer
UK

2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 April 2024, 2nd Line Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring 2nd Line Support Engineer in the job title.

1 91 (68.42%) Windows
2 68 (51.13%) Microsoft 365
3 65 (48.87%) Active Directory
4 63 (47.37%) Microsoft
5 47 (35.34%) Social Skills
6 40 (30.08%) Windows 10
7 35 (26.32%) Microsoft Office
8 33 (24.81%) Customer Service
9 31 (23.31%) Security Cleared
10 28 (21.05%) SCCM
11 27 (20.30%) Azure
12 22 (16.54%) Problem-Solving
12 22 (16.54%) Microsoft Intune
13 21 (15.79%) ITIL
14 19 (14.29%) Microsoft Exchange
14 19 (14.29%) SC Cleared
15 18 (13.53%) WAN
15 18 (13.53%) VPN
15 18 (13.53%) Degree
16 17 (12.78%) Public Sector
16 17 (12.78%) Windows Server
17 16 (12.03%) VMware
18 15 (11.28%) SLA
19 14 (10.53%) Apple
19 14 (10.53%) ServiceNow
19 14 (10.53%) Analytical Skills
20 13 (9.77%) Mobile Device Management
21 12 (9.02%) Mac OS
21 12 (9.02%) Customer Requirements
21 12 (9.02%) DNS

2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (14.29%) Microsoft Exchange
2 5 (3.76%) SharePoint
3 2 (1.50%) Exchange Server 2007
3 2 (1.50%) Exchange Server 2013
Applications
1 35 (26.32%) Microsoft Office
2 4 (3.01%) Microsoft Excel
3 2 (1.50%) AutoCAD
3 2 (1.50%) Microsoft PowerPoint
Cloud Services
1 68 (51.13%) Microsoft 365
2 27 (20.30%) Azure
3 6 (4.51%) OneDrive
3 6 (4.51%) WhatsApp
4 5 (3.76%) Entra ID
5 3 (2.26%) Asana
5 3 (2.26%) Dynamics 365
5 3 (2.26%) Slack
6 2 (1.50%) Google Workspace
6 2 (1.50%) Power Platform
Communications & Networking
1 18 (13.53%) VPN
1 18 (13.53%) WAN
2 12 (9.02%) DNS
3 11 (8.27%) Wi-Fi
4 10 (7.52%) Firewall
5 9 (6.77%) LAN
5 9 (6.77%) TCP/IP
5 9 (6.77%) VoIP
6 8 (6.02%) VLAN
7 7 (5.26%) SD-WAN
8 6 (4.51%) BGP
8 6 (4.51%) IPsec
8 6 (4.51%) MPLS
9 3 (2.26%) DHCP
9 3 (2.26%) Ethernet
9 3 (2.26%) Internet
9 3 (2.26%) Wireless
10 2 (1.50%) Cisco IOS
10 2 (1.50%) FTP
10 2 (1.50%) Intranet
Database & Business Intelligence
1 2 (1.50%) Power BI
Development Applications
1 8 (6.02%) JIRA
2 3 (2.26%) Hudson
General
1 47 (35.34%) Social Skills
2 17 (12.78%) Public Sector
3 14 (10.53%) Analytical Skills
4 12 (9.02%) Finance
5 11 (8.27%) Manufacturing
6 10 (7.52%) Marketing
7 9 (6.77%) Documentation Skills
7 9 (6.77%) Telecoms
8 7 (5.26%) Legal
9 6 (4.51%) Electronics
9 6 (4.51%) Presentation Skills
10 4 (3.01%) Organisational Skills
10 4 (3.01%) Pharmaceutical
11 3 (2.26%) Banking
11 3 (2.26%) Law
12 2 (1.50%) Automotive
12 2 (1.50%) Multimedia
13 1 (0.75%) Aerospace
13 1 (0.75%) Local Government
Libraries, Frameworks & Software Standards
1 3 (2.26%) Middleware
2 1 (0.75%) Rendezvous
2 1 (0.75%) TIBCO EMS
Miscellaneous
1 11 (8.27%) Driving Licence
2 8 (6.02%) Clustering
2 8 (6.02%) Smartphone
3 6 (4.51%) PKI
4 5 (3.76%) iPad
4 5 (3.76%) Legacy Systems
4 5 (3.76%) Onboarding
4 5 (3.76%) Self-Motivation
4 5 (3.76%) Video Conferencing
5 4 (3.01%) Management Information System
6 3 (2.26%) NHS
7 2 (1.50%) Blackberry
7 2 (1.50%) CMDB
7 2 (1.50%) Enterprise Software
8 1 (0.75%) BYOD
8 1 (0.75%) Foreign Exchange (FX)
8 1 (0.75%) Public Cloud
8 1 (0.75%) Social Media
8 1 (0.75%) Virtual Team
Operating Systems
1 91 (68.42%) Windows
2 40 (30.08%) Windows 10
3 17 (12.78%) Windows Server
4 12 (9.02%) Mac OS
5 9 (6.77%) Windows Server 2012
6 8 (6.02%) Windows Server 2019
7 7 (5.26%) Windows 7
8 5 (3.76%) Android
8 5 (3.76%) Apple iOS
8 5 (3.76%) Linux
9 2 (1.50%) Mac OS X
10 1 (0.75%) Unix
10 1 (0.75%) Windows Server 2008
Processes & Methodologies
1 33 (24.81%) Customer Service
2 22 (16.54%) Problem-Solving
3 21 (15.79%) ITIL
4 13 (9.77%) Mobile Device Management
5 12 (9.02%) Customer Requirements
6 11 (8.27%) Asset Management
7 10 (7.52%) Service Management
8 8 (6.02%) Business Intelligence
8 8 (6.02%) Decision-Making
8 8 (6.02%) Proactive Monitoring
8 8 (6.02%) Service Delivery
9 6 (4.51%) Digital Marketing
9 6 (4.51%) PRINCE2
9 6 (4.51%) Proactive Maintenance
9 6 (4.51%) Programme Management
9 6 (4.51%) Quality Management
10 5 (3.76%) Break/Fix
10 5 (3.76%) Cybersecurity
10 5 (3.76%) Migration
10 5 (3.76%) Network Monitoring
Programming Languages
1 9 (6.77%) PowerShell
2 3 (2.26%) JavaScript
2 3 (2.26%) Python
Qualifications
1 31 (23.31%) Security Cleared
2 19 (14.29%) SC Cleared
3 18 (13.53%) Degree
4 7 (5.26%) Microsoft Certification
5 5 (3.76%) CCNA
5 5 (3.76%) Cisco Certification
5 5 (3.76%) MCSA
5 5 (3.76%) MCSE
6 3 (2.26%) A+ Certification
6 3 (2.26%) ITIL Certification
6 3 (2.26%) MCP
7 2 (1.50%) DBS Check
Quality Assurance & Compliance
1 15 (11.28%) SLA
2 5 (3.76%) ISO 9000
System Software
1 65 (48.87%) Active Directory
2 11 (8.27%) VMware Infrastructure
3 10 (7.52%) Hyper-V
4 2 (1.50%) BitLocker
4 2 (1.50%) VMware Workstation
5 1 (0.75%) Virtual Desktop
Systems Management
1 28 (21.05%) SCCM
2 22 (16.54%) Microsoft Intune
3 9 (6.77%) Autotask
3 9 (6.77%) Jamf Pro
4 8 (6.02%) Failover Clustering
5 4 (3.01%) Systems Management Server (SMS)
6 2 (1.50%) AirWatch
7 1 (0.75%) PaperCut
7 1 (0.75%) Single Sign-On
7 1 (0.75%) WSUS
Vendors
1 63 (47.37%) Microsoft
2 16 (12.03%) VMware
3 14 (10.53%) Apple
3 14 (10.53%) ServiceNow
4 11 (8.27%) Cisco
4 11 (8.27%) Remedy
5 7 (5.26%) HP
6 6 (4.51%) Datto
6 6 (4.51%) Juniper
6 6 (4.51%) SAP
7 5 (3.76%) Citrix
8 4 (3.01%) Fujitsu
9 3 (2.26%) Palo Alto
9 3 (2.26%) Zscaler
10 2 (1.50%) Computacenter
10 2 (1.50%) Google
10 2 (1.50%) Mitel
10 2 (1.50%) Veeam
11 1 (0.75%) NetApp
11 1 (0.75%) Wyse
89 2nd Line Support Engineer jobs Nationwide