The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 437 433 415
Rank change year-on-year
-4 -18
Contract jobs requiring a 2nd Line Support Engineer 142 129 121
As % of all contract IT jobs located in England 0.28% 0.26% 0.29%
As % of the Job Titles category 0.30% 0.28% 0.31%
Number of daily rates quoted 50 43 19
Average daily rate
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£160 £155 £131
Average daily rate % change year-on-year
+3.22% +18.23%
90% offered a daily rate of more than £113 £120 £116
10% offered a daily rate of more than £225 £244 £218
UK excluding London average daily rate £160 £135 £130
% change year-on-year
+18.51% +3.84%
Number of hourly rates quoted 37 35 54
Average hourly rate £16.00 £16.85 £17.50
Average hourly rate % change year-on-year
-5.04% -3.71%
90% offered a hourly rate of more than £12.00 £13.13 £11.70
10% offered a hourly rate of more than £21.55 £115.00 £22.50
UK excluding London average hourly rate £16.00 £15.00 £17.00
% change year-on-year
+6.66% -11.76%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46747 45310 39113
As % of all contract IT jobs located in England 92.35% 92.48% 92.75%
Number of daily rates quoted 29016 28316 22943
Average daily rate £400 £395 £400
Average daily rate % change year-on-year
+1.26% -1.25%
90% offered a daily rate of more than £250 £233 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1851 1851 2012
Average hourly rate £17.50 £17.50 £18.50
Average hourly rate % change year-on-year
- -5.40%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.75 £17.50 £17.50
% change year-on-year
-4.28% -

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 6 May 2015.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -7 46 £160 -13.51% 12
South East -6 33 £170 +28.30% 17
Yorkshire +7 18 £123 -30.00% 2
South West +20 15 £165 +26.92% 4
East of England +2 9 £105 -34.68% 3
West Midlands -13 9 £200 - 2
North West -20 9 £135 +12.50% 3
North East -8 3 £125 -43.63%
East Midlands -24 2 - -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 6 May 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 211 (80.23%) Windows
2 159 (60.46%) Active Directory
3 117 (44.49%) Microsoft
4 107 (40.68%) Windows 7
5 79 (30.04%) MS Office
6 76 (28.90%) MS Exchange
7 66 (25.10%) Windows XP
8 60 (22.81%) ITIL
8 60 (22.81%) Windows Server 2003
9 58 (22.05%) Windows Server 2008
10 53 (20.15%) VMware
11 51 (19.39%) Citrix
12 49 (18.63%) Exchange Server 2010
13 41 (15.59%) SLA
14 35 (13.31%) Windows Server 2012
15 34 (12.93%) MS Excel
16 33 (12.55%) Microsoft Certification
16 33 (12.55%) Security Cleared
17 28 (10.65%) HP
17 28 (10.65%) MCSE
18 25 (9.51%) VoIP
19 23 (8.75%) DHCP
19 23 (8.75%) SC Cleared
20 22 (8.37%) DNS
20 22 (8.37%) MCP
20 22 (8.37%) Blackberry
21 21 (7.98%) TCP/IP
22 20 (7.60%) Cisco
23 19 (7.22%) DV Cleared
24 18 (6.84%) Symantec

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 6 May 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 76 (28.90%) MS Exchange
2 49 (18.63%) Exchange Server 2010
3 16 (6.08%) Exchange Server 2007
4 13 (4.94%) IBM Notes
5 10 (3.80%) Lync
6 7 (2.66%) Exchange Server 2013
7 6 (2.28%) SharePoint
8 5 (1.90%) Exchange Server 2003
9 4 (1.52%) Blackberry Enterprise Server
10 3 (1.14%) IIS
11 2 (0.76%) SharePoint 2013
12 1 (0.38%) Office Communications Server
12 1 (0.38%) SharePoint 2010
Applications
1 79 (30.04%) MS Office
2 34 (12.93%) MS Excel
3 16 (6.08%) MS Visio
4 2 (0.76%) Acrobat
4 2 (0.76%) AutoCAD
4 2 (0.76%) MS PowerPoint
4 2 (0.76%) MS Project
5 1 (0.38%) Adobe Creative Suite
Business Applications
1 4 (1.52%) Eikon
Cloud Services
1 15 (5.70%) Office 365
2 2 (0.76%) Cloud Computing
3 1 (0.38%) Google Apps
3 1 (0.38%) Google Cloud Platform
Communications & Networking
1 25 (9.51%) VoIP
2 23 (8.75%) DHCP
3 22 (8.37%) DNS
4 21 (7.98%) TCP/IP
5 18 (6.84%) Firewall
6 17 (6.46%) LAN
7 15 (5.70%) SAN
8 12 (4.56%) VPN
9 11 (4.18%) WAN
10 7 (2.66%) 3G
11 6 (2.28%) UMTS
11 6 (2.28%) 2G
11 6 (2.28%) HSPA
11 6 (2.28%) LTE
11 6 (2.28%) NAS
11 6 (2.28%) GPRS
11 6 (2.28%) GSM
12 5 (1.90%) SMS
12 5 (1.90%) VLAN
13 4 (1.52%) Broadband
Database & Business Intelligence
1 7 (2.66%) SQL Server
2 2 (0.76%) SQL Server 2008
3 1 (0.38%) SQL Server 2012
3 1 (0.38%) SQL Server 2005
Development Applications
1 1 (0.38%) JIRA
General
1 12 (4.56%) Finance
1 12 (4.56%) Retail
2 11 (4.18%) Banking
3 7 (2.66%) Retail Banking
4 6 (2.28%) Telecoms
5 4 (1.52%) Legal
6 2 (0.76%) Law
7 1 (0.38%) Pharmaceutical
7 1 (0.38%) Publishing
7 1 (0.38%) Japanese Language
Libraries, Frameworks & Software Standards
1 2 (0.76%) HTML
1 2 (0.76%) .NET
2 1 (0.38%) ASP.NET
2 1 (0.38%) JSP
2 1 (0.38%) EDI
2 1 (0.38%) Application Packaging
2 1 (0.38%) Software Packaging
Miscellaneous
1 22 (8.37%) Blackberry
2 13 (4.94%) NHS
3 10 (3.80%) iPhone
4 9 (3.42%) iPad
5 8 (3.04%) Analytical Skills
6 7 (2.66%) Management Information System
7 5 (1.90%) Clustering
8 3 (1.14%) Video Conferencing
9 2 (0.76%) Computer Science
9 2 (0.76%) Freedom of Information
9 2 (0.76%) Replication
10 1 (0.38%) Smartcard
10 1 (0.38%) PDA
10 1 (0.38%) Animation
10 1 (0.38%) E-Learning
10 1 (0.38%) PACS
10 1 (0.38%) EPoS
10 1 (0.38%) EqualLogic
Operating Systems
1 211 (80.23%) Windows
2 107 (40.68%) Windows 7
3 66 (25.10%) Windows XP
4 60 (22.81%) Windows Server 2003
5 58 (22.05%) Windows Server 2008
6 35 (13.31%) Windows Server 2012
7 17 (6.46%) Windows 8
8 15 (5.70%) Linux
9 10 (3.80%) Windows 2000
10 7 (2.66%) Android
11 6 (2.28%) Windows Vista
12 5 (1.90%) Windows 2000 Server
12 5 (1.90%) UNIX
13 4 (1.52%) Ubuntu
13 4 (1.52%) CentOS
13 4 (1.52%) Apple iOS
14 2 (0.76%) Mac OS X
14 2 (0.76%) Mac OS
15 1 (0.38%) Debian
15 1 (0.38%) Red Hat Enterprise Linux
Processes & Methodologies
1 60 (22.81%) ITIL
2 14 (5.32%) Configuration Management
3 12 (4.56%) Incident Management
4 10 (3.80%) Service Delivery
5 9 (3.42%) Change Management
6 8 (3.04%) Problem Management
7 7 (2.66%) Migration
8 6 (2.28%) Asset Management
8 6 (2.28%) CRM
8 6 (2.28%) Network Architecture
8 6 (2.28%) Fault Management
9 5 (1.90%) Project Management
10 4 (1.52%) Service Management
11 3 (1.14%) CAD
11 3 (1.14%) Release Management
11 3 (1.14%) Time Management
11 3 (1.14%) Workflow
11 3 (1.14%) Software Delivery
11 3 (1.14%) ITIL V3
11 3 (1.14%) Software Deployment
Programming Languages
1 9 (3.42%) SQL
2 7 (2.66%) PowerShell
3 3 (1.14%) Python
4 1 (0.38%) C#
4 1 (0.38%) JavaScript
4 1 (0.38%) Bash Shell
Qualifications
1 33 (12.55%) Microsoft Certification
1 33 (12.55%) Security Cleared
2 28 (10.65%) MCSE
3 23 (8.75%) SC Cleared
4 22 (8.37%) MCP
5 19 (7.22%) DV Cleared
6 17 (6.46%) Cisco Certification
7 15 (5.70%) CCNA
8 8 (3.04%) Degree
9 7 (2.66%) MCSA
10 5 (1.90%) MCITP
10 5 (1.90%) ITIL Certification
10 5 (1.90%) VMware Certified Professional (VCP)
11 3 (1.14%) CCNP
11 3 (1.14%) Citrix Certification
11 3 (1.14%) ITIL Foundation Certificate
12 2 (0.76%) A+ Certification
12 2 (0.76%) MCDST
12 2 (0.76%) Network+ Certification
12 2 (0.76%) MOS
Quality Assurance & Compliance
1 41 (15.59%) SLA
2 1 (0.38%) QA
System Software
1 159 (60.46%) Active Directory
2 14 (5.32%) VMware Infrastructure
3 12 (4.56%) Terminal Services
4 9 (3.42%) XenApp
5 5 (1.90%) XenDesktop
6 4 (1.52%) vSphere
6 4 (1.52%) VMware ESXi
7 3 (1.14%) VMware ESX
7 3 (1.14%) Hyper-V
7 3 (1.14%) Terminal Server
8 2 (0.76%) VMware Server
9 1 (0.38%) XenServer
9 1 (0.38%) KVM
9 1 (0.38%) Microsoft App-V
9 1 (0.38%) Xen
9 1 (0.38%) Citrix Presentation Server
Systems Management
1 15 (5.70%) SCCM
2 4 (1.52%) Backup Exec
3 3 (1.14%) OpenView Configuration Management
3 3 (1.14%) DameWare
4 2 (0.76%) WSUS
4 2 (0.76%) SCOM
4 2 (0.76%) AirWatch
5 1 (0.38%) Casper Suite
Vendors
1 117 (44.49%) Microsoft
2 53 (20.15%) VMware
3 51 (19.39%) Citrix
4 28 (10.65%) HP
5 20 (7.60%) Cisco
6 18 (6.84%) Symantec
7 14 (5.32%) Apple
8 13 (4.94%) Lotus
9 7 (2.66%) Adobe
9 7 (2.66%) Avaya
10 6 (2.28%) Dell
10 6 (2.28%) Amdocs
11 5 (1.90%) Google
12 4 (1.52%) Splunk
12 4 (1.52%) Oracle
12 4 (1.52%) Remedy
12 4 (1.52%) McAfee
12 4 (1.52%) Reuters
12 4 (1.52%) Bloomberg
12 4 (1.52%) Wyse
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