The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 20 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
20 Aug 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 452 439 418
Rank change year-on-year
-13 -21
Contract jobs requiring a 2nd Line Support Engineer 127 113 142
As % of all contract IT jobs located in England 0.25% 0.23% 0.26%
As % of the Job Titles category 0.27% 0.25% 0.28%
Number of daily rates quoted 51 28 28
Average daily rate
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£175 £139 £153
Average daily rate % change year-on-year
+25.67% -8.68%
90% offered a daily rate of more than £128 £97 £112
10% offered a daily rate of more than £250 £204 £216
UK excluding London average daily rate £178 £135 £144
% change year-on-year
+31.48% -6.08%
Number of hourly rates quoted 33 46 37
Average hourly rate £15.00 £16.00 £15.75
Average hourly rate % change year-on-year
-6.25% +1.58%
90% offered a hourly rate of more than £11.20 £11.50 £12.70
10% offered a hourly rate of more than £19.80 £20.50 £25.30
UK excluding London average hourly rate £14.75 £16.00 £15.75
% change year-on-year
-7.81% +1.58%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46312 45019 50103
As % of all contract IT jobs located in England 92.50% 92.74% 92.84%
Number of daily rates quoted 28584 27333 28780
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1836 1956 2521
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.80 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.68
% change year-on-year
-2.94% -8.98%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 20 August 2014.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 20 August 2014.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 20 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 42 £170 +17.24% 8
South East -4 31 £199 +20.45% 12
South West -20 15 £200 - 5
West Midlands -9 12 £238 - 3
East of England -14 12 £160 - 2
Yorkshire 0 6 £185 +60.86%
East Midlands +10 5 £165 +32.00% 1
North West -12 3 - - 3
North East -23 1 £205 -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 20 August 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 210 (82.68%) Windows
2 127 (50.00%) Active Directory
3 119 (46.85%) MS Office
4 118 (46.46%) Microsoft
5 114 (44.88%) Windows 7
6 99 (38.98%) Windows XP
7 62 (24.41%) Windows Server 2008
8 56 (22.05%) Windows Server 2003
9 52 (20.47%) ITIL
10 49 (19.29%) MS Exchange
11 48 (18.90%) Cisco
11 48 (18.90%) Blackberry
12 44 (17.32%) MS Excel
13 40 (15.75%) Citrix
14 33 (12.99%) VMware
15 30 (11.81%) LAN
16 28 (11.02%) TCP/IP
17 25 (9.84%) MCP
18 24 (9.45%) SLA
19 22 (8.66%) WAN
19 22 (8.66%) HP
20 21 (8.27%) Lotus
20 21 (8.27%) IBM Notes
21 20 (7.87%) SCCM
21 20 (7.87%) Exchange Server 2010
21 20 (7.87%) Firewall
21 20 (7.87%) Symantec
22 19 (7.48%) VPN
23 17 (6.69%) Linux
23 17 (6.69%) Security Cleared

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 20 August 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (19.29%) MS Exchange
2 21 (8.27%) IBM Notes
3 20 (7.87%) Exchange Server 2010
4 15 (5.91%) Exchange Server 2003
5 11 (4.33%) Exchange Server 2007
5 11 (4.33%) Blackberry Enterprise Server
6 7 (2.76%) SharePoint
7 4 (1.57%) Lync
7 4 (1.57%) SharePoint 2010
8 2 (0.79%) SharePoint 2013
9 1 (0.39%) Exchange Server 2013
9 1 (0.39%) Apache
9 1 (0.39%) WorkSite
9 1 (0.39%) Exchange Server 2000
Applications
1 119 (46.85%) MS Office
2 44 (17.32%) MS Excel
3 8 (3.15%) MS Visio
3 8 (3.15%) MS Project
3 8 (3.15%) Acrobat
4 7 (2.76%) MS PowerPoint
Business Applications
1 3 (1.18%) Eikon
1 3 (1.18%) Cerner Millennium
Cloud Services
1 9 (3.54%) Office 365
Communications & Networking
1 30 (11.81%) LAN
2 28 (11.02%) TCP/IP
3 22 (8.66%) WAN
4 20 (7.87%) Firewall
5 19 (7.48%) VPN
6 16 (6.30%) VoIP
7 15 (5.91%) Internet
7 15 (5.91%) DNS
8 8 (3.15%) Wireless
9 7 (2.76%) 3G
9 7 (2.76%) DHCP
9 7 (2.76%) Cisco IOS
10 6 (2.36%) SAN
11 5 (1.97%) Wi-Fi
12 4 (1.57%) BIG-IP
12 4 (1.57%) ADSL
12 4 (1.57%) NetScreen
12 4 (1.57%) Cisco Nexus
13 3 (1.18%) SMS
14 2 (0.79%) Broadband
Database & Business Intelligence
1 2 (0.79%) SQL Server
1 2 (0.79%) Oracle ODI
2 1 (0.39%) Oracle Reports
2 1 (0.39%) MySQL
Development Applications
1 4 (1.57%) Team Foundation Server
2 2 (0.79%) JIRA
General
1 16 (6.30%) Finance
2 8 (3.15%) Retail
3 6 (2.36%) Banking
4 4 (1.57%) Financial Institution
5 2 (0.79%) Publishing
5 2 (0.79%) Investment Banking
6 1 (0.39%) Military
6 1 (0.39%) Telecoms
6 1 (0.39%) Back Office
6 1 (0.39%) Aerospace
6 1 (0.39%) Law
6 1 (0.39%) Advertising
6 1 (0.39%) Local Government
Libraries, Frameworks & Software Standards
1 4 (1.57%) CSS
2 1 (0.39%) Android SDK
2 1 (0.39%) MSMQ
2 1 (0.39%) HTML
2 1 (0.39%) J2EE
Miscellaneous
1 48 (18.90%) Blackberry
2 9 (3.54%) iPhone
3 8 (3.15%) iPad
4 6 (2.36%) NHS
5 5 (1.97%) Video Conferencing
6 4 (1.57%) Hedge funds
6 4 (1.57%) Client/Server
7 2 (0.79%) EPoS
8 1 (0.39%) Handset
8 1 (0.39%) Thin Client
8 1 (0.39%) Interactive TV
8 1 (0.39%) CMDB
8 1 (0.39%) PDA
8 1 (0.39%) EqualLogic
8 1 (0.39%) Fat Client
Operating Systems
1 210 (82.68%) Windows
2 114 (44.88%) Windows 7
3 99 (38.98%) Windows XP
4 62 (24.41%) Windows Server 2008
5 56 (22.05%) Windows Server 2003
6 17 (6.69%) Linux
6 17 (6.69%) Windows Vista
6 17 (6.69%) Windows Server 2012
7 15 (5.91%) Windows 2000
7 15 (5.91%) Windows 8
8 12 (4.72%) Mac OS X
9 8 (3.15%) Mac OS
10 7 (2.76%) Android
11 5 (1.97%) UNIX
12 4 (1.57%) Windows 2000 Server
13 3 (1.18%) Ubuntu
13 3 (1.18%) CentOS
14 2 (0.79%) Red Hat Enterprise Linux
14 2 (0.79%) HPUX
15 1 (0.39%) Apple iOS
Processes & Methodologies
1 52 (20.47%) ITIL
2 12 (4.72%) Incident Management
3 9 (3.54%) Software Deployment
4 8 (3.15%) Service Management
5 7 (2.76%) Migration
5 7 (2.76%) Asset Management
6 5 (1.97%) Service Delivery
6 5 (1.97%) Change Management
6 5 (1.97%) Network Management
6 5 (1.97%) ITIL V3
7 4 (1.57%) Release Management
7 4 (1.57%) Time Management
7 4 (1.57%) BCP
8 3 (1.18%) Software Distribution
8 3 (1.18%) Problem Management
9 2 (0.79%) Agile Software Development
9 2 (0.79%) Workflow
9 2 (0.79%) Knowledge Management
9 2 (0.79%) Configuration Management
9 2 (0.79%) Project Management
Programming Languages
1 12 (4.72%) C
2 6 (2.36%) SQL
3 3 (1.18%) Python
4 2 (0.79%) Java
5 1 (0.39%) Perl
5 1 (0.39%) PHP
Qualifications
1 25 (9.84%) MCP
2 17 (6.69%) Security Cleared
3 14 (5.51%) Microsoft Certification
4 12 (4.72%) SC Cleared
5 10 (3.94%) MCSE
6 8 (3.15%) MCITP
7 7 (2.76%) Cisco Certification
7 7 (2.76%) MCSA
8 6 (2.36%) MCTS
8 6 (2.36%) ITIL Certification
9 5 (1.97%) A+ Certification
9 5 (1.97%) DV Cleared
10 3 (1.18%) ITIL Foundation Certificate
10 3 (1.18%) CCNA
10 3 (1.18%) MCDST
11 2 (0.79%) Degree
11 2 (0.79%) MOS
11 2 (0.79%) Check Point Certification
11 2 (0.79%) Network+ Certification
12 1 (0.39%) CCA
Quality Assurance & Compliance
1 24 (9.45%) SLA
2 2 (0.79%) QA
System Software
1 127 (50.00%) Active Directory
2 16 (6.30%) VMware Infrastructure
3 6 (2.36%) XenApp
4 3 (1.18%) Terminal Services
4 3 (1.18%) Hyper-V
5 2 (0.79%) VMware Server
5 2 (0.79%) VMware ESXi
5 2 (0.79%) vSphere
6 1 (0.39%) VMware ESX
6 1 (0.39%) VMware Workstation
6 1 (0.39%) Terminal Server
6 1 (0.39%) MetaFrame
6 1 (0.39%) Microsoft App-V
Systems Management
1 20 (7.87%) SCCM
2 7 (2.76%) Backup Exec
3 6 (2.36%) Norton AntiVirus
4 5 (1.97%) OpenView Configuration Management
5 3 (1.18%) Symantec Enterprise Vault
5 3 (1.18%) Systems Management Server (SMS)
5 3 (1.18%) MIMEsweeper
5 3 (1.18%) HP SIM
6 2 (0.79%) Nagios
7 1 (0.39%) Cisco CUCM
7 1 (0.39%) Opsview
7 1 (0.39%) Netcool
7 1 (0.39%) NetBackup
7 1 (0.39%) SCOM
7 1 (0.39%) Cacti
7 1 (0.39%) Zenoss
Vendors
1 118 (46.46%) Microsoft
2 48 (18.90%) Cisco
3 40 (15.75%) Citrix
4 33 (12.99%) VMware
5 22 (8.66%) HP
6 21 (8.27%) Lotus
7 20 (7.87%) Symantec
8 8 (3.15%) Altiris
8 8 (3.15%) Dell
8 8 (3.15%) Adobe
9 7 (2.76%) CheckPoint
9 7 (2.76%) Sophos
10 6 (2.36%) Apple
10 6 (2.36%) Avaya
11 5 (1.97%) Bloomberg
11 5 (1.97%) Remedy
11 5 (1.97%) McAfee
12 4 (1.57%) F5
12 4 (1.57%) BMC
12 4 (1.57%) Fidessa
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Rate: Up to £150 per day
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