The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 9 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
9 Feb 2016
Same period 2015 Same period 2014
Second Line Support Engineer
Rank 463 420 387
Rank change year-on-year
-43 -33
Contract jobs requiring a 2nd Line Support Engineer 145 158 190
As % of all contract IT jobs located in England 0.31% 0.34% 0.42%
As % of the Job Titles category 0.32% 0.36% 0.45%
Number of daily rates quoted 66 54 71
Average daily rate £160 £160 £145
Average daily rate % change year-on-year
- +10.34%
90% offered a daily rate of more than £121 £115 £110
10% offered a daily rate of more than £243 £250 £200
UK excluding London average daily rate £160 £145 £135
% change year-on-year
+10.34% +7.40%
Number of hourly rates quoted 46 45 55
Average hourly rate £16.75 £15.00 £15.50
Average hourly rate % change year-on-year
+11.66% -3.22%
90% offered a hourly rate of more than £12.00 £12.24 £11.90
10% offered a hourly rate of more than £22.50 £20.00 £21.30
UK excluding London average hourly rate £16.00 £15.00 £15.50
% change year-on-year
+6.66% -3.22%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44644 44373 42617
As % of all contract IT jobs located in England 94.55% 94.47% 94.37%
Number of daily rates quoted 29144 28029 25758
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £240 £225
10% offered a daily rate of more than £588 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1596 1785 1902
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.96 £11.38
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 9 February 2016.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 9 February 2016.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 9 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +1 47 £160 -17.94% 11
South East -13 40 £160 +12.67% 6
South West +3 20 £193 +57.14% 5
East of England 0 12 £190 +43.93% 6
North West -7 8 £160 - 7
East Midlands -3 6 £135 - 2
West Midlands -16 6 £188 +97.36% 3
Yorkshire -16 5 £160 -27.15% 7
North East -27 1 £160 +14.28%
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 9 February 2016, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 279 (81.82%) Windows
2 205 (60.12%) Active Directory
3 166 (48.68%) Windows 7
4 132 (38.71%) Microsoft
5 96 (28.15%) Windows Server
6 84 (24.63%) MS Office
7 71 (20.82%) MS Exchange
8 66 (19.35%) ITIL
9 63 (18.48%) Windows XP
10 56 (16.42%) Citrix
11 55 (16.13%) MS Excel
12 53 (15.54%) Windows Server 2008
13 50 (14.66%) Blackberry
14 48 (14.08%) Windows Server 2003
15 41 (12.02%) VMware
16 35 (10.26%) Windows 8
16 35 (10.26%) Cisco
17 34 (9.97%) Security Cleared
17 34 (9.97%) Windows Server 2012
18 32 (9.38%) Exchange Server 2010
18 32 (9.38%) SCCM
18 32 (9.38%) Finance
19 30 (8.80%) Apple
20 27 (7.92%) TCP/IP
20 27 (7.92%) Office 365
21 26 (7.62%) DNS
22 24 (7.04%) DHCP
22 24 (7.04%) iPhone
23 22 (6.45%) SC Cleared
24 20 (5.87%) VMware Infrastructure

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 9 February 2016, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (20.82%) MS Exchange
2 32 (9.38%) Exchange Server 2010
3 15 (4.40%) IBM Notes
4 10 (2.93%) Blackberry Enterprise Server
4 10 (2.93%) Exchange Server 2007
4 10 (2.93%) Exchange Server 2013
5 8 (2.35%) SharePoint
6 7 (2.05%) Exchange Server 2003
7 5 (1.47%) Skype for Business
8 2 (0.59%) SharePoint 2010
9 1 (0.29%) Live Communications Server
9 1 (0.29%) WebLogic
Applications
1 84 (24.63%) MS Office
2 55 (16.13%) MS Excel
3 2 (0.59%) MS PowerPoint
3 2 (0.59%) MS Visio
Business Applications
1 13 (3.81%) Eikon
2 5 (1.47%) Remedy ITSM
3 2 (0.59%) SAP Oil and Gas
4 1 (0.29%) assyst
4 1 (0.29%) Dynamics AX
4 1 (0.29%) Dynamics CRM
4 1 (0.29%) SAP CRM
Cloud Services
1 27 (7.92%) Office 365
2 3 (0.88%) Microsoft Azure
3 1 (0.29%) Google Apps
Communications & Networking
1 27 (7.92%) TCP/IP
2 26 (7.62%) DNS
3 24 (7.04%) DHCP
4 20 (5.87%) Firewall
5 18 (5.28%) WAN
6 16 (4.69%) LAN
7 13 (3.81%) VoIP
8 11 (3.23%) Broadband
8 11 (3.23%) Internet
8 11 (3.23%) VPN
8 11 (3.23%) Wireless
9 9 (2.64%) Remote Desktop
10 7 (2.05%) IP Telephony
11 6 (1.76%) Wi-Fi
12 5 (1.47%) ADSL
12 5 (1.47%) Intranet
12 5 (1.47%) VLAN
13 4 (1.17%) Cisco IPT
13 4 (1.17%) SAN
14 3 (0.88%) Cisco ASA
Database & Business Intelligence
1 7 (2.05%) SQL Server
2 1 (0.29%) Data Mining
2 1 (0.29%) SQL Server 2005
2 1 (0.29%) SQL Server 2012
Development Applications
1 1 (0.29%) JIRA
General
1 32 (9.38%) Finance
2 20 (5.87%) Retail
3 15 (4.40%) Banking
4 13 (3.81%) Retail Banking
5 7 (2.05%) Law
5 7 (2.05%) Telecoms
6 6 (1.76%) Legal
7 4 (1.17%) Games
7 4 (1.17%) Manufacturing
8 3 (0.88%) French Language
9 2 (0.59%) Advertising
9 2 (0.59%) Electronics
9 2 (0.59%) German Language
9 2 (0.59%) Marketing
10 1 (0.29%) Aerospace
10 1 (0.29%) Back Office
10 1 (0.29%) Local Government
10 1 (0.29%) Publishing
10 1 (0.29%) Spanish Language
Miscellaneous
1 50 (14.66%) Blackberry
2 24 (7.04%) iPhone
3 20 (5.87%) Driving Licence
4 16 (4.69%) iPad
4 16 (4.69%) NHS
5 12 (3.52%) Analytical Skills
6 8 (2.35%) Data Centre
7 7 (2.05%) Video Conferencing
8 4 (1.17%) Client/Server
9 3 (0.88%) Management Information System
10 2 (0.59%) CCTV
10 2 (0.59%) Learning Management System
10 2 (0.59%) User Experience
11 1 (0.29%) BYOD
11 1 (0.29%) Computer Science
11 1 (0.29%) Fat Client
11 1 (0.29%) HP Storage
11 1 (0.29%) Mathematics
11 1 (0.29%) Mobile App
11 1 (0.29%) Mobile Computing
Operating Systems
1 279 (81.82%) Windows
2 166 (48.68%) Windows 7
3 96 (28.15%) Windows Server
4 63 (18.48%) Windows XP
5 53 (15.54%) Windows Server 2008
6 48 (14.08%) Windows Server 2003
7 35 (10.26%) Windows 8
8 34 (9.97%) Windows Server 2012
9 16 (4.69%) Android
10 13 (3.81%) Linux
11 6 (1.76%) Apple iOS
11 6 (1.76%) Windows Vista
12 5 (1.47%) Mac OS X
12 5 (1.47%) Windows 10
13 3 (0.88%) Mac OS
14 2 (0.59%) Unix
14 2 (0.59%) Windows 2000
14 2 (0.59%) Windows Phone
15 1 (0.29%) Debian
15 1 (0.29%) Windows NT
Processes & Methodologies
1 66 (19.35%) ITIL
2 13 (3.81%) Service Management
3 10 (2.93%) Problem Management
4 9 (2.64%) Migration
4 9 (2.64%) Service Delivery
5 7 (2.05%) ITIL V3
5 7 (2.05%) Root Cause Analysis
6 6 (1.76%) Incident Management
7 5 (1.47%) Continuous Improvement
7 5 (1.47%) Disaster Recovery
7 5 (1.47%) Mobile Device Management
7 5 (1.47%) Time Management
8 4 (1.17%) Capacity Management
8 4 (1.17%) Change Control
8 4 (1.17%) ITSM
9 3 (0.88%) Asset Management
9 3 (0.88%) Change Management
9 3 (0.88%) CRM
9 3 (0.88%) Patch Management
9 3 (0.88%) Release Management
Programming Languages
1 12 (3.52%) SQL
2 10 (2.93%) PowerShell
3 1 (0.29%) C#
3 1 (0.29%) Java
3 1 (0.29%) PL/SQL
Qualifications
1 34 (9.97%) Security Cleared
2 22 (6.45%) SC Cleared
3 16 (4.69%) Microsoft Certification
4 13 (3.81%) Cisco Certification
5 12 (3.52%) DBS Check
6 10 (2.93%) CCNA
7 7 (2.05%) CCNP
7 7 (2.05%) ITIL Certification
7 7 (2.05%) MCSE
8 5 (1.47%) DV Cleared
8 5 (1.47%) MCP
9 4 (1.17%) MCDST
9 4 (1.17%) MCITP
10 3 (0.88%) ACMT
11 2 (0.59%) CCVP
11 2 (0.59%) Citrix Certification
11 2 (0.59%) MCSA
12 1 (0.29%) CCA
12 1 (0.29%) CNE
12 1 (0.29%) Novell Certification
Quality Assurance & Compliance
1 17 (4.99%) SLA
2 3 (0.88%) Disclosure Scotland
3 1 (0.29%) Sarbanes-Oxley
System Software
1 205 (60.12%) Active Directory
2 20 (5.87%) VMware Infrastructure
3 13 (3.81%) XenApp
4 11 (3.23%) Hyper-V
5 5 (1.47%) Terminal Services
6 2 (0.59%) XenDesktop
7 1 (0.29%) Forefront TMG
7 1 (0.29%) Microsoft App-V
7 1 (0.29%) VMware ESXi
7 1 (0.29%) vSphere
Systems Management
1 32 (9.38%) SCCM
2 7 (2.05%) Backup Exec
3 5 (1.47%) SCOM
4 4 (1.17%) Cisco UCCE
4 4 (1.17%) Norton AntiVirus
5 3 (0.88%) NetBackup
6 2 (0.59%) Cisco IPCC
6 2 (0.59%) Cisco UCCX
6 2 (0.59%) OpenView Configuration Management
6 2 (0.59%) SCSM
6 2 (0.59%) SCVMM
6 2 (0.59%) XenMobile
7 1 (0.29%) FortiGate
7 1 (0.29%) Systems Management Server (SMS)
7 1 (0.29%) Tivoli
Vendors
1 132 (38.71%) Microsoft
2 56 (16.42%) Citrix
3 41 (12.02%) VMware
4 35 (10.26%) Cisco
5 30 (8.80%) Apple
6 15 (4.40%) Lotus
7 13 (3.81%) Bloomberg
7 13 (3.81%) Reuters
8 12 (3.52%) Symantec
9 11 (3.23%) HP
10 10 (2.93%) Remedy
11 6 (1.76%) SonicWALL
12 5 (1.47%) Dell
12 5 (1.47%) Google
12 5 (1.47%) iManage
13 4 (1.17%) LANDesk
13 4 (1.17%) Mitel
13 4 (1.17%) Oracle
13 4 (1.17%) SAP
14 3 (0.88%) Avaya
Sheffield
Real Staffing
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Experis Ltd
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