The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 4 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Sep 2015
Same period 2014 Same period 2013
Second Line Support Engineer
Rank 437 462 438
Rank change year-on-year
+25 -24
Contract jobs requiring a 2nd Line Support Engineer 156 124 121
As % of all contract IT jobs located in England 0.29% 0.25% 0.25%
As % of the Job Titles category 0.32% 0.27% 0.27%
Number of daily rates quoted 82 52 36
Average daily rate
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of your Daily Rate
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£165 £175 £139
Average daily rate % change year-on-year
-5.71% +25.67%
90% offered a daily rate of more than £111 £135 £105
10% offered a daily rate of more than £230 £272 £225
UK excluding London average daily rate £173 £178 £135
% change year-on-year
-2.81% +31.48%
Number of hourly rates quoted 36 28 43
Average hourly rate £15.00 £14.50 £16.00
Average hourly rate % change year-on-year
+3.44% -9.37%
90% offered a hourly rate of more than £11.50 £11.78 £11.10
10% offered a hourly rate of more than £21.55 £19.00 £20.00
UK excluding London average hourly rate £16.00 £14.00 £15.50
% change year-on-year
+14.28% -9.67%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
49243 46583 44268
As % of all contract IT jobs located in England 92.84% 92.15% 92.92%
Number of daily rates quoted 32057 28819 26941
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1828 1854 1961
Average hourly rate £17.50 £17.00 £17.50
Average hourly rate % change year-on-year
+2.92% -2.85%
90% offered a hourly rate of more than £11.00 £10.53 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £41.00
UK excluding London average hourly rate £17.33 £17.00 £17.00
% change year-on-year
+1.94% -

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 4 September 2015.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 4 September 2015.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 4 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -12 45 £175 -24.73% 12
London +4 38 £165 -5.71% 12
North West -9 26 £205 - 6
South West +1 18 £155 -22.50% 1
North East -22 8 £195 -4.87% 1
Yorkshire -28 8 £125 -32.43% 1
East of England +1 6 £120 -25.00% 4
East Midlands -9 5 £110 -13.04% 3
West Midlands +1 2 - -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 4 September 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 260 (84.42%) Windows
2 192 (62.34%) Active Directory
3 152 (49.35%) Microsoft
4 149 (48.38%) Windows 7
5 92 (29.87%) MS Office
6 73 (23.70%) MS Exchange
6 73 (23.70%) VMware
7 72 (23.38%) Windows XP
8 69 (22.40%) ITIL
9 63 (20.45%) Windows Server 2008
10 62 (20.13%) Windows Server 2003
11 56 (18.18%) MS Excel
12 55 (17.86%) Citrix
13 44 (14.29%) Microsoft Certification
14 40 (12.99%) Security Cleared
15 39 (12.66%) SLA
16 36 (11.69%) Windows 8
17 34 (11.04%) Windows Server 2012
18 33 (10.71%) MCSE
19 30 (9.74%) DHCP
20 28 (9.09%) HP
21 27 (8.77%) DNS
22 26 (8.44%) VMware Infrastructure
23 25 (8.12%) Blackberry
24 23 (7.47%) Symantec
24 23 (7.47%) Office 365
24 23 (7.47%) Exchange Server 2010
25 22 (7.14%) MCP
25 22 (7.14%) SCCM
26 21 (6.82%) SC Cleared

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 4 September 2015, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (23.70%) MS Exchange
2 23 (7.47%) Exchange Server 2010
3 17 (5.52%) Exchange Server 2007
4 13 (4.22%) Lync
5 9 (2.92%) Exchange Server 2013
5 9 (2.92%) SharePoint
6 5 (1.62%) IBM Notes
6 5 (1.62%) Exchange Server 2003
7 3 (0.97%) SharePoint 2013
8 2 (0.65%) IIS
8 2 (0.65%) Office Communications Server
8 2 (0.65%) Blackberry Enterprise Server
9 1 (0.32%) SharePoint 2010
9 1 (0.32%) Lotus Domino
Applications
1 92 (29.87%) MS Office
2 56 (18.18%) MS Excel
3 15 (4.87%) MS Visio
4 3 (0.97%) MS PowerPoint
5 1 (0.32%) Adobe Creative Suite
5 1 (0.32%) MS Project
5 1 (0.32%) AutoCAD
Business Applications
1 1 (0.32%) SAP Oil and Gas
1 1 (0.32%) SAP Business One
1 1 (0.32%) Remedy ITSM
1 1 (0.32%) Eikon
Cloud Services
1 23 (7.47%) Office 365
2 1 (0.32%) Google Cloud Platform
2 1 (0.32%) Azure Active Directory
2 1 (0.32%) Microsoft Azure
2 1 (0.32%) SaaS
2 1 (0.32%) Google Apps
Communications & Networking
1 30 (9.74%) DHCP
2 27 (8.77%) DNS
3 18 (5.84%) LAN
4 16 (5.19%) TCP/IP
5 14 (4.55%) Firewall
6 13 (4.22%) SAN
7 12 (3.90%) VoIP
8 11 (3.57%) WAN
8 11 (3.57%) Internet
9 9 (2.92%) 3G
10 7 (2.27%) VPN
11 6 (1.95%) UMTS
11 6 (1.95%) GPRS
11 6 (1.95%) GSM
11 6 (1.95%) Wireless
11 6 (1.95%) 2G
11 6 (1.95%) HSPA
11 6 (1.95%) LTE
12 5 (1.62%) NAS
12 5 (1.62%) IP Telephony
Database & Business Intelligence
1 8 (2.60%) SQL Server
2 2 (0.65%) DTS
2 2 (0.65%) SQL Server 2005
2 2 (0.65%) SQL Server 2008
3 1 (0.32%) SQL Server Integration Services
3 1 (0.32%) SQL Server Reporting Services
3 1 (0.32%) MS Access
Development Applications
1 2 (0.65%) MSI
1 2 (0.65%) JIRA
General
1 16 (5.19%) Finance
2 9 (2.92%) Telecoms
2 9 (2.92%) French Language
3 7 (2.27%) Retail
4 6 (1.95%) Law
4 6 (1.95%) Legal
5 5 (1.62%) Banking
5 5 (1.62%) German Language
6 1 (0.32%) Japanese Language
6 1 (0.32%) Multimedia
6 1 (0.32%) Retail Banking
6 1 (0.32%) Marketing
6 1 (0.32%) Back Office
6 1 (0.32%) Electronics
6 1 (0.32%) Manufacturing
6 1 (0.32%) Games
Libraries, Frameworks & Software Standards
1 2 (0.65%) COM
2 1 (0.32%) Application Packaging
2 1 (0.32%) HTML
2 1 (0.32%) .NET
Miscellaneous
1 25 (8.12%) Blackberry
2 16 (5.19%) NHS
3 15 (4.87%) Data Centre
4 12 (3.90%) Analytical Skills
5 10 (3.25%) iPad
6 8 (2.60%) Video Conferencing
6 8 (2.60%) iPhone
6 8 (2.60%) Clustering
7 6 (1.95%) Client/Server
8 5 (1.62%) Replication
9 4 (1.30%) Fat Client
9 4 (1.30%) Thin Client
9 4 (1.30%) Management Information System
10 3 (0.97%) Handset
10 3 (0.97%) EPoS
11 2 (0.65%) PDA
11 2 (0.65%) Computer Science
11 2 (0.65%) BYOD
12 1 (0.32%) E-Learning
12 1 (0.32%) IVR
Operating Systems
1 260 (84.42%) Windows
2 149 (48.38%) Windows 7
3 72 (23.38%) Windows XP
4 63 (20.45%) Windows Server 2008
5 62 (20.13%) Windows Server 2003
6 36 (11.69%) Windows 8
7 34 (11.04%) Windows Server 2012
8 13 (4.22%) Linux
9 8 (2.60%) Android
10 7 (2.27%) Windows Vista
10 7 (2.27%) Windows 2000
10 7 (2.27%) UNIX
11 3 (0.97%) Ubuntu
11 3 (0.97%) Windows 2000 Server
11 3 (0.97%) Mac OS
12 2 (0.65%) CentOS
12 2 (0.65%) Apple iOS
13 1 (0.32%) Windows Phone
13 1 (0.32%) Debian
13 1 (0.32%) Mac OS X
Processes & Methodologies
1 69 (22.40%) ITIL
2 16 (5.19%) Incident Management
3 15 (4.87%) Configuration Management
4 12 (3.90%) Service Delivery
5 10 (3.25%) Change Management
6 9 (2.92%) Problem Management
7 7 (2.27%) Migration
7 7 (2.27%) Software Delivery
8 6 (1.95%) Fault Management
8 6 (1.95%) Network Architecture
8 6 (1.95%) Software Distribution
9 5 (1.62%) Security Management
9 5 (1.62%) Asset Management
10 4 (1.30%) CRM
10 4 (1.30%) Service Management
10 4 (1.30%) Root Cause Analysis
10 4 (1.30%) Software Deployment
11 3 (0.97%) Patch Management
11 3 (0.97%) Infrastructure Management
11 3 (0.97%) Time Management
Programming Languages
1 20 (6.49%) SQL
2 4 (1.30%) PowerShell
3 2 (0.65%) Python
4 1 (0.32%) Shell Script
4 1 (0.32%) VBA
4 1 (0.32%) C#
Qualifications
1 44 (14.29%) Microsoft Certification
2 40 (12.99%) Security Cleared
3 33 (10.71%) MCSE
4 22 (7.14%) MCP
5 21 (6.82%) SC Cleared
6 18 (5.84%) Cisco Certification
6 18 (5.84%) DV Cleared
7 16 (5.19%) CCNA
8 10 (3.25%) ITIL Certification
9 9 (2.92%) Degree
10 8 (2.60%) MCITP
11 4 (1.30%) MCSA
12 3 (0.97%) CCNP
12 3 (0.97%) MCDST
13 2 (0.65%) MCTS
13 2 (0.65%) Network+ Certification
13 2 (0.65%) VMware Certified Professional (VCP)
13 2 (0.65%) A+ Certification
13 2 (0.65%) ITIL Foundation Certificate
14 1 (0.32%) HND
Quality Assurance & Compliance
1 39 (12.66%) SLA
2 1 (0.32%) ISO/IEC 27001
2 1 (0.32%) QA
2 1 (0.32%) Data Quality
2 1 (0.32%) ISO 9000
System Software
1 192 (62.34%) Active Directory
2 26 (8.44%) VMware Infrastructure
3 10 (3.25%) vSphere
4 9 (2.92%) XenApp
5 7 (2.27%) Hyper-V
6 5 (1.62%) Terminal Services
6 5 (1.62%) VMware ESX
7 2 (0.65%) Microsoft App-V
7 2 (0.65%) Citrix Presentation Server
7 2 (0.65%) VMware Server
8 1 (0.32%) Samba
8 1 (0.32%) XenDesktop
8 1 (0.32%) DFS Replication
8 1 (0.32%) Forefront TMG
8 1 (0.32%) VMware ESXi
8 1 (0.32%) NFS
Systems Management
1 22 (7.14%) SCCM
2 10 (3.25%) Backup Exec
3 6 (1.95%) Norton AntiVirus
4 4 (1.30%) Systems Management Server (SMS)
4 4 (1.30%) OpenView Configuration Management
4 4 (1.30%) McAfee ePO
5 3 (0.97%) Cisco UCCE
5 3 (0.97%) DameWare
5 3 (0.97%) Cisco IPCC
6 2 (0.65%) WSUS
6 2 (0.65%) Unicenter
6 2 (0.65%) AirWatch
7 1 (0.32%) Cisco CUCM
7 1 (0.32%) Forefront Identity Manager
7 1 (0.32%) Casper Suite
7 1 (0.32%) SCOM
7 1 (0.32%) SolarWinds Orion
Vendors
1 152 (49.35%) Microsoft
2 73 (23.70%) VMware
3 55 (17.86%) Citrix
4 28 (9.09%) HP
5 23 (7.47%) Symantec
6 18 (5.84%) Cisco
7 15 (4.87%) Apple
8 9 (2.92%) Remedy
8 9 (2.92%) McAfee
9 7 (2.27%) Dell
10 6 (1.95%) Amdocs
11 5 (1.62%) CheckPoint
11 5 (1.62%) Oracle
11 5 (1.62%) Lotus
12 4 (1.30%) Avaya
13 3 (0.97%) SAP
13 3 (0.97%) IBM
13 3 (0.97%) Sophos
13 3 (0.97%) LANDesk
13 3 (0.97%) Polycom
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