The first table below looks at the demand for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 10 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Jul 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 432 417 435
Rank change year-on-year
-15 +18
Contract jobs requiring a 2nd Line Support Engineer 127 125 121
As % of all contract IT jobs located in England 0.27% 0.27% 0.23%
As % of the Job Titles category 0.29% 0.30% 0.25%
Number of daily rates quoted 46 30 34
Average daily rate
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of your Daily Rate
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£161 £137 £155
Average daily rate % change year-on-year
+17.70% -11.61%
90% offered a daily rate of more than £120 £110 £116
10% offered a daily rate of more than £240 £210 £213
UK excluding London average daily rate £163 £135 £160
% change year-on-year
+20.37% -15.62%
Number of hourly rates quoted 32 49 34
Average hourly rate £14.75 £16.50 £15.64
Average hourly rate % change year-on-year
-10.60% +5.49%
90% offered a hourly rate of more than £11.33 £12.12 £11.30
10% offered a hourly rate of more than £20.11 £23.20 £22.20
UK excluding London average hourly rate £13.74 £17.25 £14.50
% change year-on-year
-20.36% +18.96%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44157 42180 48388
As % of all contract IT jobs located in England 92.60% 92.69% 92.63%
Number of daily rates quoted 27428 25178 27561
Average daily rate £400 £400 £400
90% offered a daily rate of more than £230 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1820 1998 2467
Average hourly rate £16.50 £18.68 £19.00
Average hourly rate % change year-on-year
-11.67% -1.68%
90% offered a hourly rate of more than £10.50 £11.00 £11.43
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.35 £18.00
% change year-on-year
-4.89% -3.61%
2nd Line Support Engineer
UK

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 10 July 2014.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 10 July 2014.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 10 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 46 £140 -3.44% 10
South East -9 32 £150 -9.77% 10
East of England -20 12 £160 -33.33% 7
West Midlands -12 8 - - 2
South West -26 8 £225 +104.54% 6
Yorkshire +3 7 £216 +88.04% 3
North West -10 7 £173 +27.77% 2
East Midlands +4 6 £110 -12.00%
North East - 1 £222 -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 10 July 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 203 (80.56%) Windows
2 128 (50.79%) Active Directory
3 126 (50.00%) Windows 7
4 116 (46.03%) Microsoft
5 115 (45.63%) MS Office
6 104 (41.27%) Windows XP
7 58 (23.02%) Windows Server 2008
8 57 (22.62%) Windows Server 2003
9 56 (22.22%) ITIL
10 52 (20.63%) MS Exchange
11 51 (20.24%) MS Excel
12 44 (17.46%) Blackberry
13 43 (17.06%) Citrix
13 43 (17.06%) Cisco
14 32 (12.70%) VMware
14 32 (12.70%) LAN
15 30 (11.90%) TCP/IP
16 27 (10.71%) Exchange Server 2010
17 24 (9.52%) Lotus
17 24 (9.52%) IBM Notes
18 22 (8.73%) WAN
19 20 (7.94%) SLA
20 19 (7.54%) Security Cleared
21 18 (7.14%) HP
22 17 (6.75%) VPN
22 17 (6.75%) MCP
22 17 (6.75%) Incident Management
22 17 (6.75%) Exchange Server 2003
22 17 (6.75%) Windows Vista
22 17 (6.75%) VMware Infrastructure

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 10 July 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (20.63%) MS Exchange
2 27 (10.71%) Exchange Server 2010
3 24 (9.52%) IBM Notes
4 17 (6.75%) Exchange Server 2003
5 13 (5.16%) Blackberry Enterprise Server
6 12 (4.76%) Exchange Server 2007
7 5 (1.98%) Lync
8 4 (1.59%) SharePoint 2010
8 4 (1.59%) SharePoint
9 2 (0.79%) Live Communications Server
9 2 (0.79%) WorkSite
10 1 (0.40%) Exchange Server 2013
Applications
1 115 (45.63%) MS Office
2 51 (20.24%) MS Excel
3 9 (3.57%) MS Visio
3 9 (3.57%) MS Project
4 8 (3.17%) Acrobat
4 8 (3.17%) MS PowerPoint
Business Applications
1 3 (1.19%) Cerner Millennium
1 3 (1.19%) Eikon
Cloud Services
1 11 (4.37%) Office 365
Communications & Networking
1 32 (12.70%) LAN
2 30 (11.90%) TCP/IP
3 22 (8.73%) WAN
4 17 (6.75%) VPN
5 16 (6.35%) DNS
6 14 (5.56%) Firewall
7 13 (5.16%) VoIP
8 9 (3.57%) Wireless
9 8 (3.17%) Internet
10 7 (2.78%) SAN
11 6 (2.38%) DHCP
12 5 (1.98%) 3G
13 4 (1.59%) ADSL
13 4 (1.59%) Cisco IOS
14 3 (1.19%) Fibre Channel
14 3 (1.19%) SMS
14 3 (1.19%) Wi-Fi
15 2 (0.79%) Broadband
16 1 (0.40%) Intranet
16 1 (0.40%) VLAN
Database & Business Intelligence
1 3 (1.19%) SQL Server
2 2 (0.79%) Oracle ODI
3 1 (0.40%) Oracle Reports
3 1 (0.40%) SQL Server 2000
3 1 (0.40%) SQL Server 2005
3 1 (0.40%) SQL Server 2008
Development Applications
1 4 (1.59%) Team Foundation Server
2 1 (0.40%) JIRA
General
1 11 (4.37%) Finance
2 7 (2.78%) Retail
3 5 (1.98%) Banking
4 2 (0.79%) Publishing
4 2 (0.79%) Law
5 1 (0.40%) Legal
5 1 (0.40%) Aerospace
5 1 (0.40%) Pharmaceutical
5 1 (0.40%) Financial Institution
5 1 (0.40%) Back Office
5 1 (0.40%) Telecoms
5 1 (0.40%) Investment Banking
5 1 (0.40%) Local Government
Libraries, Frameworks & Software Standards
1 2 (0.79%) OLE
2 1 (0.40%) Android SDK
2 1 (0.40%) J2EE
2 1 (0.40%) MSMQ
Miscellaneous
1 44 (17.46%) Blackberry
2 9 (3.57%) iPhone
3 7 (2.78%) iPad
3 7 (2.78%) NHS
4 5 (1.98%) Thin Client
4 5 (1.98%) Client/Server
4 5 (1.98%) Fat Client
4 5 (1.98%) Video Conferencing
5 3 (1.19%) Clustering
6 2 (0.79%) Replication
6 2 (0.79%) CLARiiON
6 2 (0.79%) EPoS
6 2 (0.79%) CMDB
6 2 (0.79%) Mobile Computing
6 2 (0.79%) Enterprise Software
6 2 (0.79%) Symmetrix DMX
7 1 (0.40%) Celerra
7 1 (0.40%) IVR
Operating Systems
1 203 (80.56%) Windows
2 126 (50.00%) Windows 7
3 104 (41.27%) Windows XP
4 58 (23.02%) Windows Server 2008
5 57 (22.62%) Windows Server 2003
6 17 (6.75%) Windows Vista
7 16 (6.35%) Windows 2000
7 16 (6.35%) Windows 8
7 16 (6.35%) Windows Server 2012
8 10 (3.97%) Mac OS X
9 8 (3.17%) Android
10 7 (2.78%) Linux
10 7 (2.78%) Mac OS
11 5 (1.98%) UNIX
11 5 (1.98%) Windows 2000 Server
12 2 (0.79%) CentOS
12 2 (0.79%) Red Hat Enterprise Linux
12 2 (0.79%) Ubuntu
12 2 (0.79%) HPUX
12 2 (0.79%) NetWare
Processes & Methodologies
1 56 (22.22%) ITIL
2 17 (6.75%) Incident Management
3 13 (5.16%) Service Management
4 9 (3.57%) Change Management
4 9 (3.57%) Software Deployment
5 7 (2.78%) Asset Management
6 6 (2.38%) Migration
6 6 (2.38%) Configuration Management
6 6 (2.38%) Project Management
7 5 (1.98%) Service Delivery
7 5 (1.98%) ITIL V3
8 4 (1.59%) Release Management
8 4 (1.59%) BCP
9 3 (1.19%) Software Distribution
10 2 (0.79%) Time Management
10 2 (0.79%) High Availability
10 2 (0.79%) Capacity Management
10 2 (0.79%) Knowledge Management
10 2 (0.79%) Agile Software Development
10 2 (0.79%) Workflow
Programming Languages
1 10 (3.97%) C
2 6 (2.38%) SQL
3 2 (0.79%) Python
3 2 (0.79%) Java
Qualifications
1 19 (7.54%) Security Cleared
2 17 (6.75%) MCP
3 15 (5.95%) Microsoft Certification
4 14 (5.56%) SC Cleared
5 9 (3.57%) MCSE
6 8 (3.17%) MCITP
7 7 (2.78%) A+ Certification
7 7 (2.78%) MCTS
7 7 (2.78%) MCSA
7 7 (2.78%) ITIL Certification
8 6 (2.38%) CCNA
8 6 (2.38%) Cisco Certification
9 5 (1.98%) Network+ Certification
9 5 (1.98%) MCDST
10 4 (1.59%) DV Cleared
11 2 (0.79%) Degree
11 2 (0.79%) Check Point Certification
12 1 (0.40%) CCENT
12 1 (0.40%) CCSA
12 1 (0.40%) MOS
Quality Assurance & Compliance
1 20 (7.94%) SLA
2 2 (0.79%) QA
System Software
1 128 (50.79%) Active Directory
2 17 (6.75%) VMware Infrastructure
3 5 (1.98%) XenApp
4 3 (1.19%) Hyper-V
5 2 (0.79%) VMware Server
5 2 (0.79%) vSphere
6 1 (0.40%) XenServer
6 1 (0.40%) Terminal Server
6 1 (0.40%) Terminal Services
6 1 (0.40%) VMware ESX
6 1 (0.40%) VMware Workstation
6 1 (0.40%) Microsoft App-V
Systems Management
1 16 (6.35%) SCCM
2 6 (2.38%) Backup Exec
3 4 (1.59%) Systems Management Server (SMS)
3 4 (1.59%) OpenView Configuration Management
3 4 (1.59%) Norton AntiVirus
4 3 (1.19%) MIMEsweeper
4 3 (1.19%) HP SIM
5 1 (0.40%) Cisco CUCM
5 1 (0.40%) Symantec Enterprise Vault
5 1 (0.40%) Opsview
5 1 (0.40%) Nagios
5 1 (0.40%) Veritas Storage Foundation
5 1 (0.40%) SCOM
5 1 (0.40%) Cacti
Vendors
1 116 (46.03%) Microsoft
2 43 (17.06%) Cisco
2 43 (17.06%) Citrix
3 32 (12.70%) VMware
4 24 (9.52%) Lotus
5 18 (7.14%) HP
6 16 (6.35%) Symantec
7 9 (3.57%) Sophos
7 9 (3.57%) Dell
8 8 (3.17%) Adobe
9 5 (1.98%) Avaya
9 5 (1.98%) Apple
9 5 (1.98%) Wyse
9 5 (1.98%) Altiris
10 4 (1.59%) Remedy
10 4 (1.59%) McAfee
10 4 (1.59%) Oracle
11 3 (1.19%) Cerner
11 3 (1.19%) CheckPoint
11 3 (1.19%) Reuters
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