The table below looks at the statistics for the 2nd Line Support Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Engineer in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Second Line Support Engineer
Rank 457 444 436
Rank change year-on-year
-13 -8
Contract jobs requiring a 2nd Line Support Engineer 121 119 140
As % of all contract IT jobs located in England 0.24% 0.24% 0.26%
As % of the Job Titles category 0.26% 0.26% 0.28%
Number of daily rates quoted 51 34 26
Average daily rate
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£175 £137 £144
Average daily rate % change year-on-year
+27.73% -4.69%
90% offered a daily rate of more than £135 £103 £111
10% offered a daily rate of more than £275 £221 £219
UK excluding London average daily rate £180 £135 £144
% change year-on-year
+33.33% -6.08%
Number of hourly rates quoted 28 42 38
Average hourly rate £14.50 £16.00 £15.50
Average hourly rate % change year-on-year
-9.37% +3.22%
90% offered a hourly rate of more than £11.78 £11.58 £11.00
10% offered a hourly rate of more than £19.00 £20.00 £22.80
UK excluding London average hourly rate £14.00 £16.00 £15.50
% change year-on-year
-12.50% +3.22%
2nd Line Support Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47067 45362 49291
As % of all contract IT jobs located in England 92.11% 92.86% 92.95%
Number of daily rates quoted 29105 27599 28304
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1867 1980 2447
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £40.00 £40.00 £41.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

2nd Line Support Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

2nd Line Support Engineer Jobs Demand Trend in England

2nd Line Support Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Daily Rate Trend in England

2nd Line Support Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 2 September 2014.

2nd Line Support Engineer Daily Rate Histogram in England

2nd Line Support Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Engineer across the England region.

2nd Line Support Engineer Hourly Rate Trend in England

2nd Line Support Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 2nd Line Support Engineer across the England region over the 3 months to 2 September 2014.

2nd Line Support Engineer Hourly Rate Histogram in England

2nd Line Support Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support Engineer within the England region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +21 42 £170 +14.47% 11
South East -12 31 £230 +42.41% 10
South West -25 12 £200 - 12
West Midlands -16 11 £238 +5.55% 1
East of England -22 10 £160 - 2
Yorkshire +5 8 £185 +64.44%
East Midlands +3 4 £165 +32.00%
North West -11 2 - - 1
North East -19 1 £205 -
2nd Line Support Engineer
UK

2nd Line Support Engineer
Top 30 Related IT Skills in England

For the 6 months to 2 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title.

1 206 (83.40%) Windows
2 122 (49.39%) Active Directory
3 113 (45.75%) Microsoft
3 113 (45.75%) MS Office
4 108 (43.72%) Windows 7
5 92 (37.25%) Windows XP
6 60 (24.29%) Windows Server 2008
7 56 (22.67%) Windows Server 2003
8 51 (20.65%) ITIL
9 50 (20.24%) Blackberry
10 46 (18.62%) Cisco
11 44 (17.81%) MS Exchange
12 39 (15.79%) MS Excel
13 36 (14.57%) Citrix
14 32 (12.96%) VMware
15 27 (10.93%) LAN
16 26 (10.53%) TCP/IP
17 25 (10.12%) SLA
18 24 (9.72%) HP
18 24 (9.72%) Lotus
18 24 (9.72%) IBM Notes
18 24 (9.72%) MCP
19 23 (9.31%) Firewall
20 21 (8.50%) WAN
20 21 (8.50%) Exchange Server 2010
21 20 (8.10%) Symantec
22 18 (7.29%) Security Cleared
22 18 (7.29%) SCCM
23 17 (6.88%) Internet
23 17 (6.88%) Finance

2nd Line Support Engineer
Top Related IT Skills in England by Category

For the 6 months to 2 September 2014, IT contractor jobs across the England region that cited 2nd Line Support Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (17.81%) MS Exchange
2 24 (9.72%) IBM Notes
3 21 (8.50%) Exchange Server 2010
4 14 (5.67%) Exchange Server 2003
5 11 (4.45%) Exchange Server 2007
6 10 (4.05%) Blackberry Enterprise Server
7 8 (3.24%) SharePoint
8 4 (1.62%) SharePoint 2010
8 4 (1.62%) Lync
9 3 (1.21%) SharePoint 2013
10 1 (0.40%) Exchange Server 2013
10 1 (0.40%) WorkSite
10 1 (0.40%) Exchange Server 2000
10 1 (0.40%) Lotus Domino
10 1 (0.40%) Apache
Applications
1 113 (45.75%) MS Office
2 39 (15.79%) MS Excel
3 6 (2.43%) MS Visio
3 6 (2.43%) Acrobat
3 6 (2.43%) MS Project
4 5 (2.02%) MS PowerPoint
Business Applications
1 3 (1.21%) Cerner Millennium
1 3 (1.21%) Eikon
Cloud Services
1 8 (3.24%) Office 365
Communications & Networking
1 27 (10.93%) LAN
2 26 (10.53%) TCP/IP
3 23 (9.31%) Firewall
4 21 (8.50%) WAN
5 17 (6.88%) Internet
6 16 (6.48%) VPN
7 14 (5.67%) DNS
7 14 (5.67%) VoIP
8 9 (3.64%) DHCP
9 7 (2.83%) 3G
9 7 (2.83%) Cisco IOS
10 6 (2.43%) Wireless
10 6 (2.43%) SAN
11 5 (2.02%) BIG-IP
11 5 (2.02%) NetScreen
11 5 (2.02%) Cisco Nexus
12 4 (1.62%) Wi-Fi
12 4 (1.62%) ADSL
13 3 (1.21%) Broadband
13 3 (1.21%) SMS
Database & Business Intelligence
1 2 (0.81%) Oracle ODI
2 1 (0.40%) MySQL
2 1 (0.40%) SQL Server
2 1 (0.40%) Oracle Reports
Development Applications
1 4 (1.62%) Team Foundation Server
2 2 (0.81%) JIRA
General
1 17 (6.88%) Finance
2 6 (2.43%) Banking
2 6 (2.43%) Retail
3 5 (2.02%) Financial Institution
4 2 (0.81%) Publishing
4 2 (0.81%) Investment Banking
5 1 (0.40%) Local Government
5 1 (0.40%) Military
5 1 (0.40%) Back Office
5 1 (0.40%) Telecoms
5 1 (0.40%) Aerospace
5 1 (0.40%) Law
5 1 (0.40%) Advertising
Libraries, Frameworks & Software Standards
1 5 (2.02%) CSS
2 1 (0.40%) MSMQ
2 1 (0.40%) Android SDK
2 1 (0.40%) HTML
2 1 (0.40%) J2EE
Miscellaneous
1 50 (20.24%) Blackberry
2 9 (3.64%) iPhone
3 8 (3.24%) iPad
4 6 (2.43%) NHS
5 5 (2.02%) Hedge funds
6 4 (1.62%) Video Conferencing
7 3 (1.21%) Client/Server
8 2 (0.81%) EPoS
9 1 (0.40%) Thin Client
9 1 (0.40%) Handset
9 1 (0.40%) Interactive TV
9 1 (0.40%) PDA
9 1 (0.40%) CMDB
9 1 (0.40%) Fat Client
9 1 (0.40%) EqualLogic
Operating Systems
1 206 (83.40%) Windows
2 108 (43.72%) Windows 7
3 92 (37.25%) Windows XP
4 60 (24.29%) Windows Server 2008
5 56 (22.67%) Windows Server 2003
6 16 (6.48%) Linux
7 15 (6.07%) Windows Server 2012
8 14 (5.67%) Windows 8
8 14 (5.67%) Mac OS X
8 14 (5.67%) Windows Vista
9 13 (5.26%) Windows 2000
10 10 (4.05%) Mac OS
11 7 (2.83%) Android
12 3 (1.21%) Ubuntu
12 3 (1.21%) UNIX
12 3 (1.21%) Windows 2000 Server
12 3 (1.21%) CentOS
13 2 (0.81%) Apple iOS
Processes & Methodologies
1 51 (20.65%) ITIL
2 13 (5.26%) Incident Management
3 8 (3.24%) Service Management
3 8 (3.24%) Software Deployment
4 7 (2.83%) Asset Management
5 6 (2.43%) Network Management
6 5 (2.02%) Service Delivery
6 5 (2.02%) Change Management
6 5 (2.02%) Migration
7 4 (1.62%) Problem Management
7 4 (1.62%) Release Management
7 4 (1.62%) BCP
7 4 (1.62%) ITIL V3
8 3 (1.21%) Software Distribution
8 3 (1.21%) Line Management
8 3 (1.21%) Coaching
8 3 (1.21%) Security Management
9 2 (0.81%) Workflow
9 2 (0.81%) CRM
9 2 (0.81%) Time Management
Programming Languages
1 14 (5.67%) C
2 5 (2.02%) SQL
3 3 (1.21%) Python
4 2 (0.81%) Java
5 1 (0.40%) Perl
5 1 (0.40%) PHP
Qualifications
1 24 (9.72%) MCP
2 18 (7.29%) Security Cleared
3 13 (5.26%) SC Cleared
4 11 (4.45%) Microsoft Certification
5 8 (3.24%) MCSE
5 8 (3.24%) Cisco Certification
6 6 (2.43%) MCSA
7 5 (2.02%) A+ Certification
7 5 (2.02%) MCITP
7 5 (2.02%) ITIL Certification
7 5 (2.02%) DV Cleared
8 4 (1.62%) MCTS
9 3 (1.21%) ITIL Foundation Certificate
9 3 (1.21%) CCNA
10 2 (0.81%) Check Point Certification
10 2 (0.81%) Network+ Certification
10 2 (0.81%) MOS
10 2 (0.81%) Degree
10 2 (0.81%) MCDST
11 1 (0.40%) CCENT
Quality Assurance & Compliance
1 25 (10.12%) SLA
2 2 (0.81%) QA
System Software
1 122 (49.39%) Active Directory
2 16 (6.48%) VMware Infrastructure
3 6 (2.43%) XenApp
4 3 (1.21%) Hyper-V
4 3 (1.21%) Terminal Services
5 2 (0.81%) vSphere
5 2 (0.81%) VMware ESXi
5 2 (0.81%) VMware Server
6 1 (0.40%) VMware ESX
6 1 (0.40%) VMware Workstation
6 1 (0.40%) Microsoft App-V
6 1 (0.40%) MetaFrame
Systems Management
1 18 (7.29%) SCCM
2 6 (2.43%) Norton AntiVirus
2 6 (2.43%) Backup Exec
3 5 (2.02%) OpenView Configuration Management
4 3 (1.21%) Symantec Enterprise Vault
4 3 (1.21%) MIMEsweeper
4 3 (1.21%) HP SIM
5 2 (0.81%) Nagios
5 2 (0.81%) Systems Management Server (SMS)
6 1 (0.40%) Netcool
6 1 (0.40%) SCOM
6 1 (0.40%) Cacti
6 1 (0.40%) Zenoss
6 1 (0.40%) Cisco CUCM
6 1 (0.40%) NetBackup
6 1 (0.40%) Opsview
Vendors
1 113 (45.75%) Microsoft
2 46 (18.62%) Cisco
3 36 (14.57%) Citrix
4 32 (12.96%) VMware
5 24 (9.72%) HP
5 24 (9.72%) Lotus
6 20 (8.10%) Symantec
7 8 (3.24%) Altiris
7 8 (3.24%) CheckPoint
7 8 (3.24%) Dell
8 6 (2.43%) Avaya
8 6 (2.43%) Adobe
8 6 (2.43%) Apple
8 6 (2.43%) Sophos
9 5 (2.02%) Remedy
9 5 (2.02%) McAfee
9 5 (2.02%) Bloomberg
9 5 (2.02%) BMC
9 5 (2.02%) F5
10 4 (1.62%) Reuters
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