The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 562 556 560
Rank change year-on-year
-6 +4
Contract jobs citing Cisco ICM 13 5 15
As % of all contract IT jobs located in England 0.025% 0.010% 0.028%
As % of the Communications & Networking category 0.17% 0.075% 0.18%
Number of daily rates quoted 8 1 8
Average daily rate
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of your Daily Rate
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£333 £300 £213
Average daily rate % change year-on-year
+10.83% +41.17%
90% offered a daily rate of more than £274 £300 £200
10% offered a daily rate of more than £473 £300 £458
UK excluding London average daily rate £333 £300 £225
% change year-on-year
+10.83% +33.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
UK

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the England region.

Communications & Networking Category
England
Contract IT job ads with a match in the
Communications & Networking category
7542 6630 8254
As % of all contract IT jobs located in England 14.74% 13.59% 15.53%
Number of daily rates quoted 4172 3684 3826
Average daily rate £363 £350 £350
Average daily rate % change year-on-year
+3.57% -
90% offered a daily rate of more than £220 £200 £205
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £338 £325 £330
% change year-on-year
+3.84% -1.51%
Number of hourly rates quoted 416 386 641
Average hourly rate £22.00 £22.50 £22.50
Average hourly rate % change year-on-year
-2.22% -
90% offered a hourly rate of more than £12.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £40.57 £45.00
UK excluding London average hourly rate £23.00 £23.21 £25.00
% change year-on-year
-0.90% -7.16%

Cisco ICM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the England region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in England

Cisco ICM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the England region.

Cisco ICM Daily Rate Trend in England

Cisco ICM
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM across the England region over the 3 months to 1 September 2014.

Cisco ICM Daily Rate Histogram in England

Cisco ICM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM across the England region.

Cisco ICM Hourly Rate Trend in England

Cisco ICM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the England region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London - 5 £329 -
Yorkshire - - - -
West Midlands - - - -
Cisco ICM
UK

Cisco ICM
Top 30 Related IT Skills in England

For the 6 months to 1 September 2014, IT contractor jobs across the England region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 21 (100.00%) Cisco
2 10 (47.62%) Cisco ICM Scripting
3 9 (42.86%) Cisco CUCM
3 9 (42.86%) VXML
4 8 (38.10%) IVR
4 8 (38.10%) Contact Management
5 7 (33.33%) Avaya
6 6 (28.57%) Citrix
6 6 (28.57%) Change Management
6 6 (28.57%) Firewall
7 5 (23.81%) Cisco UCCE
8 4 (19.05%) Service Management
8 4 (19.05%) ITIL
8 4 (19.05%) Windows
9 3 (14.29%) Microsoft
9 3 (14.29%) Active Directory
9 3 (14.29%) HP
9 3 (14.29%) Broadband
9 3 (14.29%) ISDN
9 3 (14.29%) VoIP
9 3 (14.29%) Disaster Recovery
9 3 (14.29%) Cisco Certification
9 3 (14.29%) DHCP
9 3 (14.29%) DNS
9 3 (14.29%) CA
9 3 (14.29%) Project Management
9 3 (14.29%) Stakeholder Management
9 3 (14.29%) CMS
9 3 (14.29%) Wi-Fi
9 3 (14.29%) Finance

Cisco ICM
Top Related IT Skills in England by Category

For the 6 months to 1 September 2014, IT contractor jobs across the England region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) CMS
Communications & Networking
1 6 (28.57%) Firewall
2 3 (14.29%) Wi-Fi
2 3 (14.29%) NetScaler
2 3 (14.29%) Broadband
2 3 (14.29%) ISDN
2 3 (14.29%) VoIP
2 3 (14.29%) DHCP
2 3 (14.29%) DNS
3 2 (9.52%) WAN
3 2 (9.52%) LAN
4 1 (4.76%) MGCP
4 1 (4.76%) H.323
4 1 (4.76%) IP Telephony
General
1 3 (14.29%) Telecoms
1 3 (14.29%) Finance
2 2 (9.52%) Banking
3 1 (4.76%) Retail
Job Titles
1 10 (47.62%) Cisco Engineer
2 8 (38.10%) Voice Engineer
3 2 (9.52%) Cisco Support Engineer
3 2 (9.52%) Cisco Voice Engineer
3 2 (9.52%) Cisco Support
3 2 (9.52%) Support Engineer
3 2 (9.52%) Network Analyst
3 2 (9.52%) Analyst
3 2 (9.52%) Network Engineer
4 1 (4.76%) Support Analyst
4 1 (4.76%) Network Support Analyst
4 1 (4.76%) Consultant
4 1 (4.76%) Network Support
4 1 (4.76%) Cisco Consultant
Libraries, Frameworks & Software Standards
1 9 (42.86%) VXML
Miscellaneous
1 8 (38.10%) IVR
Operating Systems
1 4 (19.05%) Windows
2 2 (9.52%) Linux
3 1 (4.76%) Windows 2000
3 1 (4.76%) Windows NT
3 1 (4.76%) Solaris
3 1 (4.76%) UNIX
Processes & Methodologies
1 10 (47.62%) Cisco ICM Scripting
2 8 (38.10%) Contact Management
3 6 (28.57%) Change Management
4 4 (19.05%) ITIL
4 4 (19.05%) Service Management
5 3 (14.29%) Project Management
5 3 (14.29%) Disaster Recovery
5 3 (14.29%) Change Control
5 3 (14.29%) Stakeholder Management
6 1 (4.76%) Incident Management
6 1 (4.76%) Release Management
6 1 (4.76%) Test Scripting
6 1 (4.76%) Performance Tuning
6 1 (4.76%) Migration
6 1 (4.76%) Data Modelling
Programming Languages
1 1 (4.76%) SQL
Qualifications
1 3 (14.29%) Cisco Certification
2 1 (4.76%) Degree
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 3 (14.29%) Active Directory
2 1 (4.76%) XenApp
2 1 (4.76%) XenDesktop
Systems Management
1 9 (42.86%) Cisco CUCM
2 5 (23.81%) Cisco UCCE
3 3 (14.29%) Cisco UCCX
3 3 (14.29%) CA Spectrum
Vendors
1 21 (100.00%) Cisco
2 7 (33.33%) Avaya
3 6 (28.57%) Citrix
4 3 (14.29%) CA
4 3 (14.29%) Microsoft
4 3 (14.29%) HP
4 3 (14.29%) Wyse
4 3 (14.29%) Verint
5 1 (4.76%) Convergys
5 1 (4.76%) BT