The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Cisco Unified Intelligent Contact Management Enterprise
Rank 600 539 563
Rank change year-on-year
-61 +24
Contract jobs citing Cisco ICM 2 52 5
As % of all contract IT jobs located in England 0.004% 0.11% 0.011%
As % of the Communications & Networking category 0.029% 0.74% 0.083%
Number of daily rates quoted 1 13 1
Average daily rate £513 £375 £495
Average daily rate % change year-on-year
+36.66% -24.24%
UK excluding London average daily rate £513 £355 £495
% change year-on-year
+44.36% -28.28%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
UK

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the England region.

Communications & Networking Category
England
Contract IT job ads with a match in the
Communications & Networking category
6854 7032 6001
As % of all contract IT jobs located in England 14.52% 14.99% 13.54%
Number of daily rates quoted 4088 3973 3220
Average daily rate £388 £375 £375
Average daily rate % change year-on-year
+3.33% -
90% offered a daily rate of more than £240 £220 £220
10% offered a daily rate of more than £550 £500 £525
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 327 404 361
Average hourly rate £27.50 £23.00 £19.00
Average hourly rate % change year-on-year
+19.56% +21.05%
90% offered a hourly rate of more than £13.17 £12.81 £12.00
10% offered a hourly rate of more than £50.00 £40.75 £42.50
UK excluding London average hourly rate £29.00 £26.00 £21.00
% change year-on-year
+11.53% +23.80%

Cisco ICM
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the England region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in England

Cisco ICM
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the England region.

Cisco ICM Daily Rate Trend in England

Cisco ICM
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM across the England region.

Cisco ICM Hourly Rate Trend in England

Cisco ICM
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the England region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -8 1 £513 +36.66%
London -14 1 - -
Cisco ICM
UK

Cisco ICM
Top 30 Related IT Skills in England

For the 6 months to 8 February 2016, IT contractor jobs across the England region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 14 (100.00%) Cisco
2 12 (85.71%) Cisco UCCE
3 5 (35.71%) Cisco ICM Scripting
3 5 (35.71%) Cisco IPCC
3 5 (35.71%) IVR
4 4 (28.57%) Incident Management
4 4 (28.57%) Cisco CUCM
5 2 (14.29%) CCNP
5 2 (14.29%) Cisco Certification
5 2 (14.29%) Service Delivery
5 2 (14.29%) CCVP
5 2 (14.29%) Unified Communications
5 2 (14.29%) Data Centre
6 1 (7.14%) Data Engineering
6 1 (7.14%) Verint
6 1 (7.14%) Windows Server
6 1 (7.14%) Analytical Skills
6 1 (7.14%) Security Cleared
6 1 (7.14%) XMPP
6 1 (7.14%) VLAN
6 1 (7.14%) Cisco IPT
6 1 (7.14%) Problem Management
6 1 (7.14%) Banking
6 1 (7.14%) Change Management
6 1 (7.14%) Disaster Recovery
6 1 (7.14%) Firewall
6 1 (7.14%) Management Information System
6 1 (7.14%) Wireless
6 1 (7.14%) BT
6 1 (7.14%) Telecoms

Cisco ICM
Top Related IT Skills in England by Category

For the 6 months to 8 February 2016, IT contractor jobs across the England region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 1 (7.14%) MS Visio
Communications & Networking
1 2 (14.29%) Unified Communications
2 1 (7.14%) Cisco IPT
2 1 (7.14%) CTI
2 1 (7.14%) DHCP
2 1 (7.14%) EIGRP
2 1 (7.14%) Firewall
2 1 (7.14%) LAN
2 1 (7.14%) MPLS
2 1 (7.14%) PSTN
2 1 (7.14%) SNMP
2 1 (7.14%) TCP/IP
2 1 (7.14%) VLAN
2 1 (7.14%) VoIP
2 1 (7.14%) Wireless
Database & Business Intelligence
1 1 (7.14%) Informix
General
1 1 (7.14%) Banking
1 1 (7.14%) Finance
1 1 (7.14%) Telecoms
Job Titles
1 5 (35.71%) Cisco Engineer
2 4 (28.57%) Cisco Support
3 3 (21.43%) 1st/2nd Line Support
3 3 (21.43%) 1st/2nd Line Support Engineer
3 3 (21.43%) 2nd Line Engineer
3 3 (21.43%) 2nd Line Support
3 3 (21.43%) 2nd Line Support Engineer
3 3 (21.43%) Cisco Support Engineer
3 3 (21.43%) Consultant
3 3 (21.43%) Support Engineer
3 3 (21.43%) Voice Engineer
4 2 (14.29%) Cisco Voice Engineer
5 1 (7.14%) 1st Line Support
5 1 (7.14%) Cisco Specialist
5 1 (7.14%) Designer
5 1 (7.14%) Project Manager
5 1 (7.14%) Support Specialist
5 1 (7.14%) Unified Communications Engineer
5 1 (7.14%) Unified Communications Specialist
Libraries, Frameworks & Software Standards
1 1 (7.14%) XMPP
Miscellaneous
1 5 (35.71%) IVR
2 2 (14.29%) Data Centre
3 1 (7.14%) Analytical Skills
3 1 (7.14%) Management Information System
3 1 (7.14%) NHS
Operating Systems
1 1 (7.14%) Windows
1 1 (7.14%) Windows Server
Processes & Methodologies
1 5 (35.71%) Cisco ICM Scripting
2 4 (28.57%) Incident Management
3 2 (14.29%) Service Delivery
4 1 (7.14%) Change Management
4 1 (7.14%) Data Engineering
4 1 (7.14%) Disaster Recovery
4 1 (7.14%) PRINCE2
4 1 (7.14%) Problem Management
Programming Languages
1 1 (7.14%) SQL
Qualifications
1 2 (14.29%) CCNP
1 2 (14.29%) CCVP
1 2 (14.29%) Cisco Certification
2 1 (7.14%) CCIE
2 1 (7.14%) Security Cleared
Systems Management
1 12 (85.71%) Cisco UCCE
2 5 (35.71%) Cisco IPCC
3 4 (28.57%) Cisco CUCM
Vendors
1 14 (100.00%) Cisco
2 1 (7.14%) BT
2 1 (7.14%) Verint