The first table below looks at the demand for Cisco ICM skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 22 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Communications & Networking category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2013
Same period 2012 Same period 2011
Cisco Intelligent Contact Management (ICM)
Rank 506 543 553
Rank change year-on-year
+37 +10
Contract jobs citing Cisco ICM 8 27 11
As % of all contract IT jobs located in England 0.019% 0.050% 0.020%
As % of the Communications & Networking category 0.129% 0.317% 0.152%
Number of daily rates quoted 2 10 3
Average daily rate £264 £160 £300
Average daily rate % change year-on-year
+64.84% -46.66%
UK excluding London average daily rate £140 £425 £300
% change year-on-year
-67.05% +41.66%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
All Communications & Networking
England
Contract IT job ads with a match in the
Communications & Networking category
6186 8529 7249
As % of all contract IT jobs located in England 14.65% 15.72% 13.09%
Number of daily rates quoted 3095 3986 3361
Average daily rate £350 £366 £350
Average daily rate % change year-on-year
-4.29% +4.49%
90% offered a daily rate of more than £200 £215 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £315 £335 £325
% change year-on-year
-5.97% +3.07%
Number of hourly rates quoted 518 577 738
Average hourly rate £22.25 £25.00 £25.00
Average hourly rate % change year-on-year
-11.00% -
90% offered a hourly rate of more than £13.00 £13.00 £12.15
10% offered a hourly rate of more than £45.00 £45.00 £41.00
UK excluding London average hourly rate £20.75 £25.38 £27.50
% change year-on-year
-18.22% -7.72%
Cisco ICM
UK

Cisco ICM
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the England region as a proportion of the total demand within the Communications & Networking category.

England Cisco ICM Jobs Demand Trend

Cisco ICM
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the England region.

England Cisco ICM Daily Rate Trend

Cisco ICM
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Cisco ICM across the England region over the 3 months to 22 May 2013.

England Cisco ICM Daily Rate Histogram

Cisco ICM
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Cisco ICM across the England region.

England Cisco ICM Hourly Rate Trend

Cisco ICM
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the England region over the 3 months to 22 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
London +9 3 £388 +158.33%
South East - 3 - -
East Midlands - 1 £140 -
North West - 1 - -
Cisco ICM
UK

Cisco ICM
Top 30 Related IT Skills

For the 6 months to 22 May 2013, IT contractor jobs across the England region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 12 (100.00%) Cisco
2 9 (75.00%) Cisco UCCE
3 6 (50.00%) Cisco Certification
3 6 (50.00%) Telecoms
4 5 (41.67%) IVR
5 4 (33.33%) Cisco UCCX
5 4 (33.33%) Incident Management
5 4 (33.33%) VXML
6 3 (25.00%) Cisco CUCM
7 2 (16.67%) Test Strategy
7 2 (16.67%) IP Telephony
8 1 (8.333%) SQL Server 2005
8 1 (8.333%) ISTQB
8 1 (8.333%) Cisco IPT
8 1 (8.333%) FIX Protocol
8 1 (8.333%) SIGTRAN
8 1 (8.333%) VMware Infrastructure
8 1 (8.333%) Windows Server 2008
8 1 (8.333%) Avaya
8 1 (8.333%) SCCP
8 1 (8.333%) GAP Analysis
8 1 (8.333%) Convergys
8 1 (8.333%) Validation
8 1 (8.333%) Migration
8 1 (8.333%) AVVID
8 1 (8.333%) Cisco IPCC
8 1 (8.333%) VMware
8 1 (8.333%) CCVP
8 1 (8.333%) CCIE
8 1 (8.333%) CCNP

Cisco ICM
Top Related IT Skills by Category

For the 6 months to 22 May 2013, IT contractor jobs across the England region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Application Development
1 4 (33.33%) VXML
2 1 (8.333%) FIX Protocol
Communications & Networking
1 2 (16.67%) IP Telephony
2 1 (8.333%) Cisco IPT
2 1 (8.333%) SIGTRAN
2 1 (8.333%) SCCP
Database & Business Intelligence
1 1 (8.333%) SQL Server 2005
1 1 (8.333%) SQL Server
General
1 6 (50.00%) Telecoms
Job Titles
1 6 (50.00%) Voice Engineer
1 6 (50.00%) Cisco Engineer
2 5 (41.67%) Cisco Voice Engineer
3 1 (8.333%) Cisco Support
3 1 (8.333%) Cisco Consultant
3 1 (8.333%) Analyst
3 1 (8.333%) Test Manager
3 1 (8.333%) Test Analyst
3 1 (8.333%) Consultant
Miscellaneous
1 5 (41.67%) IVR
2 1 (8.333%) AVVID
Operating Systems
1 1 (8.333%) Windows Server 2008
1 1 (8.333%) Windows
Processes & Methodologies
1 4 (33.33%) Incident Management
2 2 (16.67%) Test Strategy
3 1 (8.333%) GAP Analysis
3 1 (8.333%) Validation
3 1 (8.333%) Migration
Qualifications
1 6 (50.00%) Cisco Certification
2 1 (8.333%) ISTQB
2 1 (8.333%) CCVP
2 1 (8.333%) CCIE
2 1 (8.333%) CCNP
System Software
1 1 (8.333%) VMware Infrastructure
Systems Management
1 9 (75.00%) Cisco UCCE
2 4 (33.33%) Cisco UCCX
3 3 (25.00%) Cisco CUCM
4 1 (8.333%) Cisco IPCC
Vendors
1 12 (100.00%) Cisco
2 1 (8.333%) Avaya
2 1 (8.333%) Convergys
2 1 (8.333%) VMware