Contact Management Contracts in England

Contact Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Contact Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Contact Management over the 6 months to 19 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 524 - 774
Rank change year-on-year - - -176
Contract jobs citing Contact Management 19 0 5
As % of all contract jobs advertised in England 0.051% - 0.007%
As % of the Processes & Methodologies category 0.059% - 0.008%
Number of daily rates quoted 9 0 3
10th Percentile £333 - -
25th Percentile £525 - -
Median daily rate (50th Percentile) £675 - £550
Median % change year-on-year - - +478.95%
75th Percentile £700 - £594
90th Percentile £800 - £620
UK median daily rate £650 - £550
% change year-on-year - - +170.94%
Number of hourly rates quoted 1 0 0
Median hourly rate £16.86 - -
UK median hourly rate £16.86 £50.00 -
% change year-on-year -66.28% - -

All Process and Methodology Skills
England

Contact Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 32,221 46,232 65,229
As % of all contract IT jobs advertised in England 86.59% 90.24% 90.76%
Number of daily rates quoted 21,198 32,361 46,326
10th Percentile £300 £325 £329
25th Percentile £413 £444 £425
Median daily rate (50th Percentile) £525 £550 £533
Median % change year-on-year -4.55% +3.29% +9.23%
75th Percentile £650 £675 £649
90th Percentile £750 £775 £738
UK median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +9.38%
Number of hourly rates quoted 2,221 1,634 1,784
10th Percentile £12.86 £10.90 £12.50
25th Percentile £15.89 £16.54 £15.25
Median hourly rate £35.00 £37.50 £24.00
Median % change year-on-year -6.67% +56.25% -
75th Percentile £58.75 £65.00 £49.04
90th Percentile £72.33 £75.00 £63.09
UK median hourly rate £35.00 £36.31 £25.00
% change year-on-year -3.59% +45.22% -

Contact Management
Job Vacancy Trend in England

Job postings citing Contact Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Contact Management in England

Contact Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Contact Management in England.

Daily rate trend for Contact Management in England

Contact Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Contact Management in England over the 6 months to 19 April 2024.

Daily rate histogram for Contact Management in England

Contact Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Contact Management in England.

Hourly rate trend for Contact Management in England

Contact Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Contact Management within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London - 13 £700 - 1
South West - 3 - -
East of England - 2 £450 -
North of England - 1 £265 - 2
Yorkshire - 1 £265 - 1
Contact Management
UK

Contact Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (15.79%) Microsoft Exchange
Business Applications
1 9 (47.37%) Oracle Applications
2 3 (15.79%) Dynamics CRM
Cloud Services
1 9 (47.37%) OCI
1 9 (47.37%) Oracle CX
1 9 (47.37%) Salesforce Sales Cloud
2 6 (31.58%) Power Platform
3 3 (15.79%) Azure
3 3 (15.79%) Dynamics 365
3 3 (15.79%) Power Automate
Database & Business Intelligence
1 9 (47.37%) Oracle Reports
2 3 (15.79%) Power BI
3 1 (5.26%) Spatial Data
General
1 10 (52.63%) Social Skills
2 3 (15.79%) Banking
2 3 (15.79%) Investment Banking
2 3 (15.79%) Local Government
3 1 (5.26%) Back Office
3 1 (5.26%) Legal
3 1 (5.26%) Telecoms
Job Titles
1 3 (15.79%) Architect
1 3 (15.79%) Cloud Consultant
1 3 (15.79%) Consultant
1 3 (15.79%) Developer
1 3 (15.79%) Microsoft Developer
1 3 (15.79%) Oracle Consultant
1 3 (15.79%) Sales Consultant
1 3 (15.79%) Solutions Architect
2 2 (10.53%) Analyst
2 2 (10.53%) Business Analyst
2 2 (10.53%) Dynamics 365 Architect
2 2 (10.53%) Dynamics 365 Solution Architect
3 1 (5.26%) 1st Line Support
3 1 (5.26%) CRM Analyst
3 1 (5.26%) CRM Business Analyst
3 1 (5.26%) Lead
3 1 (5.26%) Senior
3 1 (5.26%) Senior Analyst
3 1 (5.26%) Senior Business Analyst
3 1 (5.26%) Voice Analyst
Miscellaneous
1 1 (5.26%) Self-Motivation
Processes & Methodologies
1 12 (63.16%) CRM
2 10 (52.63%) User Acceptance Testing
3 9 (47.37%) Data Conversion
3 9 (47.37%) Portfolio Management
3 9 (47.37%) Product Management
3 9 (47.37%) Prototyping
3 9 (47.37%) System Integration Testing
3 9 (47.37%) Test Strategy
4 7 (36.84%) ERP
5 5 (26.32%) Customer Service
6 4 (21.05%) Process Improvement
7 3 (15.79%) Analytics
7 3 (15.79%) Business Analytics
7 3 (15.79%) Business Intelligence
7 3 (15.79%) Case Management
7 3 (15.79%) Dashboard Development
7 3 (15.79%) Data Management
7 3 (15.79%) Problem-Solving
8 2 (10.53%) Business Analysis
8 2 (10.53%) Stakeholder Management
Qualifications
1 9 (47.37%) Degree
2 7 (36.84%) Master's Degree
Quality Assurance & Compliance
1 3 (15.79%) SLA
2 1 (5.26%) Data Quality
2 1 (5.26%) Transfer of Undertakings (Protection of Employment)
System Software
1 3 (15.79%) Active Directory
Vendors
1 9 (47.37%) Oracle
2 7 (36.84%) Microsoft
3 1 (5.26%) Workday