The table below looks at the statistics for the Desktop Support Analyst role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Desktop Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Desktop Support Analyst
Rank 466 445 438
Rank change year-on-year
-21 -7
Contract jobs requiring a Desktop Support Analyst 123 114 137
As % of all contract IT jobs located in England 0.24% 0.24% 0.26%
As % of the Job Titles category 0.26% 0.26% 0.28%
Number of daily rates quoted 68 44 46
Average daily rate
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£160 £175 £160
Average daily rate % change year-on-year
-8.57% +9.37%
90% offered a daily rate of more than £109 £134 £128
10% offered a daily rate of more than £221 £300 £225
UK excluding London average daily rate £140 £168 £170
% change year-on-year
-16.41% -1.47%
Number of hourly rates quoted 21 39 50
Average hourly rate £16.50 £16.50 £20.00
Average hourly rate % change year-on-year
- -17.50%
90% offered a hourly rate of more than £12.50 £12.00 £13.95
10% offered a hourly rate of more than £115.00 £24.20 £23.00
UK excluding London average hourly rate £15.00 £14.50 £15.00
% change year-on-year
+3.44% -3.33%
Desktop Support Analyst
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47502 44109 49177
As % of all contract IT jobs located in England 91.02% 92.81% 92.98%
Number of daily rates quoted 29572 26954 28107
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £237 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 1898 1931 2441
Average hourly rate £16.50 £17.00 £19.00
Average hourly rate % change year-on-year
-2.94% -10.52%
90% offered a hourly rate of more than £10.50 £11.00 £11.25
10% offered a hourly rate of more than £39.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Desktop Support Analyst
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Desktop Support Analyst in the job title across the England region as a proportion of the total demand within the Job Titles category.

Desktop Support Analyst Jobs Demand Trend in England

Desktop Support Analyst
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Desktop Support Analyst across the England region.

Desktop Support Analyst Daily Rate Trend in England

Desktop Support Analyst
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Desktop Support Analyst across the England region over the 3 months to 18 September 2014.

Desktop Support Analyst Daily Rate Histogram in England

Desktop Support Analyst
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Desktop Support Analyst across the England region.

Desktop Support Analyst Hourly Rate Trend in England

Desktop Support Analyst
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Desktop Support Analyst across the England region over the 3 months to 18 September 2014.

Desktop Support Analyst Hourly Rate Histogram in England

Desktop Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Desktop Support Analyst within the England region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -6 63 £160 -11.11% 8
South East -6 17 £145 -17.14% 2
East of England -26 9 £114 -33.08% 1
East Midlands +13 8 £115 - 2
Yorkshire +6 7 - - 2
West Midlands -13 7 £165 - 1
South West -33 7 £195 +25.80% 3
North West -4 5 £131 -
North East - - - -
Desktop Support Analyst
UK

Desktop Support Analyst
Top 30 Related IT Skills in England

For the 6 months to 18 September 2014, IT contractor jobs across the England region that cited Desktop Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title.

1 219 (83.27%) Windows
2 149 (56.65%) Windows 7
3 132 (50.19%) Active Directory
4 119 (45.25%) MS Office
5 105 (39.92%) Microsoft
6 100 (38.02%) Windows XP
7 71 (27.00%) ITIL
8 55 (20.91%) MS Excel
9 51 (19.39%) Blackberry
10 48 (18.25%) MS Exchange
11 46 (17.49%) Citrix
12 36 (13.69%) Finance
13 31 (11.79%) Windows Server 2008
14 28 (10.65%) SCCM
14 28 (10.65%) Microsoft Certification
15 26 (9.89%) VMware
16 25 (9.51%) Windows 8
17 23 (8.75%) Legal
18 21 (7.98%) Lotus
18 21 (7.98%) IBM Notes
19 20 (7.60%) LAN
19 20 (7.60%) MCP
19 20 (7.60%) Windows Server 2003
20 19 (7.22%) iPhone
21 18 (6.84%) Windows Vista
21 18 (6.84%) SLA
21 18 (6.84%) TCP/IP
22 17 (6.46%) Apple iOS
23 16 (6.08%) Apple
24 15 (5.70%) Blackberry Enterprise Server

Desktop Support Analyst
Top Related IT Skills in England by Category

For the 6 months to 18 September 2014, IT contractor jobs across the England region that cited Desktop Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Desktop Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 48 (18.25%) MS Exchange
2 21 (7.98%) IBM Notes
3 15 (5.70%) Blackberry Enterprise Server
3 15 (5.70%) Exchange Server 2010
4 10 (3.80%) Exchange Server 2007
5 6 (2.28%) Exchange Server 2003
6 4 (1.52%) WorkSite
6 4 (1.52%) Lotus Domino
7 3 (1.14%) SharePoint
7 3 (1.14%) Lync
8 1 (0.38%) Exchange Server 2013
8 1 (0.38%) IIS
Applications
1 119 (45.25%) MS Office
2 55 (20.91%) MS Excel
3 5 (1.90%) MS PowerPoint
4 1 (0.38%) Adobe Captivate
4 1 (0.38%) MS Project
4 1 (0.38%) MS Visio
4 1 (0.38%) AutoCAD
4 1 (0.38%) Pro/ENGINEER
Business Applications
1 5 (1.90%) Dynamics NAV
2 4 (1.52%) assyst
3 2 (0.76%) Cerner Millennium
4 1 (0.38%) ReMetrica
4 1 (0.38%) LatentZero
Cloud Services
1 8 (3.04%) Office 365
2 2 (0.76%) SaaS
3 1 (0.38%) Google Apps
3 1 (0.38%) Cloud Computing
Communications & Networking
1 20 (7.60%) LAN
2 18 (6.84%) TCP/IP
3 11 (4.18%) VPN
4 10 (3.80%) IP Telephony
5 9 (3.42%) WAN
5 9 (3.42%) Wireless
6 8 (3.04%) Internet
7 7 (2.66%) VoIP
7 7 (2.66%) DHCP
7 7 (2.66%) DNS
8 3 (1.14%) Ethernet
9 2 (0.76%) Firewall
9 2 (0.76%) Wi-Fi
9 2 (0.76%) BIG-IP
9 2 (0.76%) Nortel Meridian
9 2 (0.76%) NAS
9 2 (0.76%) Structured Cabling
10 1 (0.38%) Broadband
10 1 (0.38%) iSCSI
10 1 (0.38%) FTP
Database & Business Intelligence
1 3 (1.14%) SQL Server
2 1 (0.38%) SQL Server 2005
2 1 (0.38%) SQL Server 2008
2 1 (0.38%) Oracle Database
Development Applications
1 2 (0.76%) MSI
2 1 (0.38%) Toad
General
1 36 (13.69%) Finance
2 23 (8.75%) Legal
3 15 (5.70%) Law
4 11 (4.18%) Banking
5 6 (2.28%) Retail
5 6 (2.28%) Telecoms
6 5 (1.90%) Back Office
7 4 (1.52%) Manufacturing
7 4 (1.52%) Mandarin Language
7 4 (1.52%) Cantonese Language
8 3 (1.14%) Military
8 3 (1.14%) Financial Institution
9 1 (0.38%) Front Office
9 1 (0.38%) Pharmaceutical
9 1 (0.38%) Advertising
9 1 (0.38%) French Language
9 1 (0.38%) German Language
Libraries, Frameworks & Software Standards
1 1 (0.38%) Flash
1 1 (0.38%) WAP
1 1 (0.38%) Application Packaging
Miscellaneous
1 51 (19.39%) Blackberry
2 19 (7.22%) iPhone
3 12 (4.56%) Analytical Skills
4 11 (4.18%) Handset
5 10 (3.80%) iPad
6 9 (3.42%) Video Conferencing
7 7 (2.66%) PDA
8 5 (1.90%) Fat Client
8 5 (1.90%) Thin Client
9 4 (1.52%) NHS
9 4 (1.52%) Firmware
10 3 (1.14%) Smartphone
10 3 (1.14%) Management Information System
10 3 (1.14%) FMCG
11 2 (0.76%) CMDB
12 1 (0.38%) Statistics
12 1 (0.38%) Computer Science
12 1 (0.38%) Life Science
12 1 (0.38%) Smartcard
12 1 (0.38%) Hedge funds
Operating Systems
1 219 (83.27%) Windows
2 149 (56.65%) Windows 7
3 100 (38.02%) Windows XP
4 31 (11.79%) Windows Server 2008
5 25 (9.51%) Windows 8
6 20 (7.60%) Windows Server 2003
7 18 (6.84%) Windows Vista
8 17 (6.46%) Apple iOS
9 12 (4.56%) Mac OS X
9 12 (4.56%) Android
10 5 (1.90%) Windows 2000
11 4 (1.52%) Windows Server 2012
12 2 (0.76%) Windows Phone
12 2 (0.76%) Mac OS
12 2 (0.76%) Linux
13 1 (0.38%) UNIX
13 1 (0.38%) Windows CE
13 1 (0.38%) NetWare
13 1 (0.38%) Mac OS X Server
Processes & Methodologies
1 71 (27.00%) ITIL
2 11 (4.18%) Service Management
3 8 (3.04%) ITSM
4 6 (2.28%) Asset Management
4 6 (2.28%) Service Delivery
4 6 (2.28%) Change Management
4 6 (2.28%) Incident Management
4 6 (2.28%) Project Management
5 5 (1.90%) Problem Management
5 5 (1.90%) User Acceptance Testing
5 5 (1.90%) Software Deployment
6 4 (1.52%) Software Distribution
6 4 (1.52%) Time Management
6 4 (1.52%) Mentoring
6 4 (1.52%) Document Management
6 4 (1.52%) Migration
6 4 (1.52%) Business Continuity
7 3 (1.14%) Configuration Management
7 3 (1.14%) Coaching
7 3 (1.14%) Mobile Device Management
Programming Languages
1 5 (1.90%) SQL
2 3 (1.14%) Java
3 2 (0.76%) PowerShell
4 1 (0.38%) C
4 1 (0.38%) C#
4 1 (0.38%) VBScript
4 1 (0.38%) VB
4 1 (0.38%) VBA
Qualifications
1 28 (10.65%) Microsoft Certification
2 20 (7.60%) MCP
3 13 (4.94%) Security Cleared
4 12 (4.56%) Degree
4 12 (4.56%) SC Cleared
5 6 (2.28%) MCSE
5 6 (2.28%) MCSA
6 5 (1.90%) MCDST
7 4 (1.52%) MCTS
7 4 (1.52%) ITIL Certification
7 4 (1.52%) Dell Certification
8 3 (1.14%) A+ Certification
9 2 (0.76%) MCITP
9 2 (0.76%) Network+ Certification
9 2 (0.76%) CCNP
9 2 (0.76%) CCNA
9 2 (0.76%) Cisco Certification
10 1 (0.38%) MOS
10 1 (0.38%) VMware Certified Professional (VCP)
10 1 (0.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 18 (6.84%) SLA
2 2 (0.76%) Sarbanes-Oxley
3 1 (0.38%) Dodd-Frank
System Software
1 132 (50.19%) Active Directory
2 14 (5.32%) VMware Infrastructure
3 9 (3.42%) Terminal Services
4 5 (1.90%) XenApp
5 4 (1.52%) Microsoft App-V
6 3 (1.14%) XenDesktop
6 3 (1.14%) VMware ESX
7 1 (0.38%) Terminal Server
7 1 (0.38%) vSphere
7 1 (0.38%) VMware ESXi
7 1 (0.38%) Citrix Presentation Server
Systems Management
1 28 (10.65%) SCCM
2 6 (2.28%) Norton AntiVirus
3 4 (1.52%) Systems Management Server (SMS)
4 2 (0.76%) WSUS
5 1 (0.38%) Symantec Enterprise Vault
5 1 (0.38%) Symantec Endpoint Protection
5 1 (0.38%) Tivoli
5 1 (0.38%) DameWare
Vendors
1 105 (39.92%) Microsoft
2 46 (17.49%) Citrix
3 26 (9.89%) VMware
4 21 (7.98%) Lotus
5 16 (6.08%) Apple
6 14 (5.32%) Cisco
7 12 (4.56%) Symantec
8 11 (4.18%) Remedy
9 10 (3.80%) Dell
10 9 (3.42%) HP
11 8 (3.04%) Bloomberg
12 5 (1.90%) Interwoven
12 5 (1.90%) Oracle
12 5 (1.90%) Altiris
13 4 (1.52%) PeopleSoft
13 4 (1.52%) SAP
13 4 (1.52%) Avaya
14 3 (1.14%) Nortel
14 3 (1.14%) CA
14 3 (1.14%) Reuters
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