The table below looks at the statistics for the Help Desk Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Engineer in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Help Desk Engineer
Rank 564 528 521
Rank change year-on-year
-36 -7
Contract jobs requiring a Help Desk Engineer 31 42 35
As % of all contract IT jobs located in England 0.060% 0.085% 0.075%
As % of the Job Titles category 0.065% 0.092% 0.081%
Number of daily rates quoted 17 12 6
Average daily rate
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£180 £130 £125
Average daily rate % change year-on-year
+38.46% +4.00%
90% offered a daily rate of more than £95 £113 £110
10% offered a daily rate of more than £225 £158 £148
UK excluding London average daily rate £111 £130 £105
% change year-on-year
-14.42% +23.80%
Number of hourly rates quoted 8 20 21
Average hourly rate £14.00 £15.00 £12.75
Average hourly rate % change year-on-year
-6.66% +17.64%
90% offered a hourly rate of more than £11.30 £8.93 £10.50
10% offered a hourly rate of more than £15.69 £17.00 £15.00
UK excluding London average hourly rate £14.00 £14.50 £12.50
% change year-on-year
-3.44% +16.00%
Help Desk Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47663 45698 43174
As % of all contract IT jobs located in England 92.51% 92.58% 92.72%
Number of daily rates quoted 30861 28215 25922
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £230 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1778 1844 1984
Average hourly rate £17.00 £16.50 £18.00
Average hourly rate % change year-on-year
+3.03% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.78 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Help Desk Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Engineer Jobs Demand Trend in England

Help Desk Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Engineer across the England region.

Help Desk Engineer Daily Rate Trend in England

Help Desk Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Engineer across the England region over the 3 months to 31 July 2015.

Help Desk Engineer Daily Rate Histogram in England

Help Desk Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Engineer across the England region.

Help Desk Engineer Hourly Rate Trend in England

Help Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Engineer within the England region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +3 14 £225 +64.23%
South East -21 9 £91 -29.80% 5
South West -6 4 £111 -7.29% 2
East of England -1 3 - - 3
North West -26 1 - - 2
Help Desk Engineer
UK

Help Desk Engineer
Top 30 Related IT Skills in England

For the 6 months to 31 July 2015, IT contractor jobs across the England region that cited Help Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Engineer in their job title.

1 45 (67.16%) Windows
2 44 (65.67%) Active Directory
3 29 (43.28%) Microsoft
4 27 (40.30%) MS Office
5 19 (28.36%) Windows 7
6 17 (25.37%) MS Excel
7 16 (23.88%) Blackberry
8 14 (20.90%) Citrix
9 13 (19.40%) ITIL
10 12 (17.91%) MCP
10 12 (17.91%) MS Exchange
10 12 (17.91%) Microsoft Certification
11 11 (16.42%) Blackberry Enterprise Server
12 10 (14.93%) Windows XP
12 10 (14.93%) MCSE
12 10 (14.93%) XenApp
13 9 (13.43%) A+ Certification
14 8 (11.94%) SLA
14 8 (11.94%) Finance
14 8 (11.94%) Reuters
14 8 (11.94%) FactSet
14 8 (11.94%) MS PowerPoint
15 7 (10.45%) VMware
16 5 (7.46%) HP
16 5 (7.46%) Dell
16 5 (7.46%) VPN
16 5 (7.46%) WAN
16 5 (7.46%) LAN
16 5 (7.46%) SharePoint
16 5 (7.46%) iPhone

Help Desk Engineer
Top Related IT Skills in England by Category

For the 6 months to 31 July 2015, IT contractor jobs across the England region that cited Help Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (17.91%) MS Exchange
2 11 (16.42%) Blackberry Enterprise Server
3 5 (7.46%) SharePoint
4 4 (5.97%) Exchange Server 2010
5 2 (2.99%) Exchange Server 2007
5 2 (2.99%) SharePoint 2010
6 1 (1.49%) Lync
6 1 (1.49%) Exchange Server 2013
6 1 (1.49%) IBM Notes
Applications
1 27 (40.30%) MS Office
2 17 (25.37%) MS Excel
3 8 (11.94%) MS PowerPoint
4 2 (2.99%) AutoCAD
Cloud Services
1 4 (5.97%) Office 365
Communications & Networking
1 5 (7.46%) LAN
1 5 (7.46%) WAN
1 5 (7.46%) VPN
2 3 (4.48%) DNS
2 3 (4.48%) TCP/IP
3 2 (2.99%) VoIP
3 2 (2.99%) DHCP
3 2 (2.99%) Firewall
3 2 (2.99%) Network Security
3 2 (2.99%) NetScaler
4 1 (1.49%) Asterisk PBX
4 1 (1.49%) Wi-Fi
4 1 (1.49%) Wireless
4 1 (1.49%) VLAN
4 1 (1.49%) SAN
4 1 (1.49%) Internet
4 1 (1.49%) Ethernet
4 1 (1.49%) SMTP
4 1 (1.49%) PBX
General
1 8 (11.94%) Finance
2 4 (5.97%) Legal
3 3 (4.48%) Retail
4 2 (2.99%) Law
5 1 (1.49%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.49%) X-Windows
Miscellaneous
1 16 (23.88%) Blackberry
2 5 (7.46%) iPhone
3 3 (4.48%) Thin Client
3 3 (4.48%) Fat Client
4 2 (2.99%) NHS
4 2 (2.99%) iPad
5 1 (1.49%) Analytical Skills
5 1 (1.49%) Video Conferencing
5 1 (1.49%) Data Integration
Operating Systems
1 45 (67.16%) Windows
2 19 (28.36%) Windows 7
3 10 (14.93%) Windows XP
4 3 (4.48%) Windows Server 2008
4 3 (4.48%) Windows Server 2012
5 2 (2.99%) Windows 2000
5 2 (2.99%) Windows Server 2003
5 2 (2.99%) Android
6 1 (1.49%) Apple iOS
6 1 (1.49%) Windows 8
6 1 (1.49%) Mac OS X
Processes & Methodologies
1 13 (19.40%) ITIL
2 2 (2.99%) Kalman Filter
2 2 (2.99%) Service Management
3 1 (1.49%) Asset Management
3 1 (1.49%) Incident Management
3 1 (1.49%) WFM
3 1 (1.49%) Matrix Management
3 1 (1.49%) Time Management
3 1 (1.49%) Software Deployment
3 1 (1.49%) Network Monitoring
3 1 (1.49%) CRM
Programming Languages
1 2 (2.99%) SQL
Qualifications
1 12 (17.91%) Microsoft Certification
1 12 (17.91%) MCP
2 10 (14.93%) MCSE
3 9 (13.43%) A+ Certification
4 2 (2.99%) MCSA
5 1 (1.49%) ITIL Certification
5 1 (1.49%) Network+ Certification
5 1 (1.49%) MCDST
5 1 (1.49%) MCITP
Quality Assurance & Compliance
1 8 (11.94%) SLA
System Software
1 44 (65.67%) Active Directory
2 10 (14.93%) XenApp
3 3 (4.48%) VMware Infrastructure
4 2 (2.99%) Microsoft App-V
4 2 (2.99%) Terminal Server
5 1 (1.49%) Terminal Services
5 1 (1.49%) Samba
5 1 (1.49%) Hyper-V
Systems Management
1 5 (7.46%) SCCM
2 2 (2.99%) Forefront Identity Manager
3 1 (1.49%) Cisco CUCM
Vendors
1 29 (43.28%) Microsoft
2 14 (20.90%) Citrix
3 8 (11.94%) Reuters
3 8 (11.94%) FactSet
4 7 (10.45%) VMware
5 5 (7.46%) HP
5 5 (7.46%) Dell
6 3 (4.48%) Cisco
7 1 (1.49%) SAP
7 1 (1.49%) Lotus
7 1 (1.49%) Apple
7 1 (1.49%) Sage
7 1 (1.49%) Salesforce.com
7 1 (1.49%) LANDesk
7 1 (1.49%) SonicWALL
7 1 (1.49%) ProCurve
7 1 (1.49%) Sophos
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