The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 5 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Mar 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 450 406 364
Rank change year-on-year
-44 -42
Contract jobs requiring a Help Desk Support 106 140 142
As % of all contract IT jobs located in England 0.23% 0.31% 0.36%
As % of the Job Titles category 0.24% 0.33% 0.38%
Number of daily rates quoted 42 39 24
Average daily rate
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£133 £123 £108
Average daily rate % change year-on-year
+8.16% +13.95%
90% offered a daily rate of more than £88 £99 £81
10% offered a daily rate of more than £208 £157 £208
UK excluding London average daily rate £125 £123 £108
% change year-on-year
+2.04% +13.95%
Number of hourly rates quoted 39 49 60
Average hourly rate £13.00 £12.00 £12.00
Average hourly rate % change year-on-year
+8.33% -
90% offered a hourly rate of more than £10.50 £10.50 £9.50
10% offered a hourly rate of more than £17.50 £17.10 £14.81
UK excluding London average hourly rate £13.00 £11.50 £11.58
% change year-on-year
+13.04% -0.69%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43519 42217 37082
As % of all contract IT jobs located in England 92.41% 92.59% 92.76%
Number of daily rates quoted 27035 25524 21725
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £233 £239
10% offered a daily rate of more than £563 £563 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1679 1808 2037
Average hourly rate £17.50 £17.50 £17.88
Average hourly rate % change year-on-year
- -2.12%
90% offered a hourly rate of more than £11.00 £11.50 £10.50
10% offered a hourly rate of more than £41.50 £40.00 £40.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 5 March 2015.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 5 March 2015.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 5 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -31 36 £150 +20.00% 8
London -20 19 £158 +44.82% 8
West Midlands 0 15 £130 +18.18% 3
East of England +4 12 £130 +30.00% 6
South West -5 7 £150 +9.09% 3
East Midlands +5 6 £77 - 1
North West -21 6 £115 -5.73% 3
Yorkshire -21 5 £92 - 1
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 5 March 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 201 (76.43%) Windows
2 124 (47.15%) MS Office
3 119 (45.25%) Active Directory
4 109 (41.44%) Microsoft
5 95 (36.12%) Windows 7
6 72 (27.38%) MS Excel
7 68 (25.86%) ITIL
8 58 (22.05%) Citrix
9 49 (18.63%) Windows XP
10 31 (11.79%) Blackberry
11 27 (10.27%) Windows Server 2008
12 24 (9.13%) Finance
12 24 (9.13%) MCP
12 24 (9.13%) Windows Server 2003
13 23 (8.75%) Microsoft Certification
13 23 (8.75%) MS Exchange
14 21 (7.98%) SharePoint
14 21 (7.98%) Windows Vista
15 20 (7.60%) LAN
15 20 (7.60%) VMware
16 19 (7.22%) SLA
16 19 (7.22%) A+ Certification
16 19 (7.22%) Internet
17 18 (6.84%) WAN
18 17 (6.46%) Windows 8
19 16 (6.08%) Security Cleared
19 16 (6.08%) DHCP
20 14 (5.32%) DNS
20 14 (5.32%) MS PowerPoint
21 13 (4.94%) MCSE

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 5 March 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (8.75%) MS Exchange
2 21 (7.98%) SharePoint
3 7 (2.66%) IBM Notes
3 7 (2.66%) WorkSite
4 6 (2.28%) Exchange Server 2010
5 4 (1.52%) Exchange Server 2003
6 3 (1.14%) IIS
7 2 (0.76%) Blackberry Enterprise Server
Applications
1 124 (47.15%) MS Office
2 72 (27.38%) MS Excel
3 14 (5.32%) MS PowerPoint
4 4 (1.52%) Spreadsheet
5 2 (0.76%) Acrobat
5 2 (0.76%) MS Project
5 2 (0.76%) MS Visio
Business Applications
1 1 (0.38%) SAP Oil and Gas
1 1 (0.38%) SAP FI
1 1 (0.38%) Eikon
Cloud Services
1 5 (1.90%) Office 365
2 4 (1.52%) SaaS
3 1 (0.38%) Google Apps
Communications & Networking
1 20 (7.60%) LAN
2 19 (7.22%) Internet
3 18 (6.84%) WAN
4 16 (6.08%) DHCP
5 14 (5.32%) DNS
6 11 (4.18%) Wireless
7 10 (3.80%) FTP
8 9 (3.42%) TCP/IP
8 9 (3.42%) VoIP
9 8 (3.04%) VPN
10 2 (0.76%) Intranet
11 1 (0.38%) Firewall
11 1 (0.38%) Ethernet
11 1 (0.38%) WLAN
11 1 (0.38%) SAN
11 1 (0.38%) Network Security
11 1 (0.38%) Cisco IOS
Database & Business Intelligence
1 4 (1.52%) Oracle Database
General
1 24 (9.13%) Finance
2 12 (4.56%) Law
3 8 (3.04%) Telecoms
4 6 (2.28%) Legal
5 5 (1.90%) Advertising
6 4 (1.52%) Banking
6 4 (1.52%) Spanish Language
6 4 (1.52%) Manufacturing
7 3 (1.14%) French Language
7 3 (1.14%) German Language
8 1 (0.38%) Back Office
8 1 (0.38%) General Ledger
8 1 (0.38%) Italian Language
8 1 (0.38%) Portuguese Language
8 1 (0.38%) Marketing
8 1 (0.38%) Retail
Miscellaneous
1 31 (11.79%) Blackberry
2 11 (4.18%) Smartphone
3 10 (3.80%) Fat Client
3 10 (3.80%) Smartcard
3 10 (3.80%) Thin Client
4 9 (3.42%) PDA
4 9 (3.42%) iPad
5 8 (3.04%) iPhone
6 7 (2.66%) Mobile Computing
7 4 (1.52%) Analytical Skills
7 4 (1.52%) NHS
8 2 (0.76%) Statistics
8 2 (0.76%) Handset
8 2 (0.76%) Management Information System
9 1 (0.38%) Client/Server
9 1 (0.38%) Hedge funds
9 1 (0.38%) Data Protection Act
9 1 (0.38%) Mathematics
9 1 (0.38%) Computer Science
9 1 (0.38%) Video Conferencing
Operating Systems
1 201 (76.43%) Windows
2 95 (36.12%) Windows 7
3 49 (18.63%) Windows XP
4 27 (10.27%) Windows Server 2008
5 24 (9.13%) Windows Server 2003
6 21 (7.98%) Windows Vista
7 17 (6.46%) Windows 8
8 10 (3.80%) Windows 2000 Server
9 5 (1.90%) Windows Server 2012
9 5 (1.90%) Mac OS
10 4 (1.52%) Android
10 4 (1.52%) AIX
10 4 (1.52%) Windows 2000
11 3 (1.14%) Windows Mobile
12 1 (0.38%) Windows NT
Processes & Methodologies
1 68 (25.86%) ITIL
2 8 (3.04%) Service Management
3 7 (2.66%) Problem Management
4 6 (2.28%) Service Delivery
5 5 (1.90%) Workflow
5 5 (1.90%) Software Deployment
5 5 (1.90%) Asset Management
6 4 (1.52%) Service Desk Management
6 4 (1.52%) Network Monitoring
6 4 (1.52%) ERP
6 4 (1.52%) CAD
7 3 (1.14%) ITSM
7 3 (1.14%) Migration
7 3 (1.14%) Incident Management
8 2 (0.76%) Line Management
8 2 (0.76%) Mentoring
8 2 (0.76%) Change Management
8 2 (0.76%) Disaster Recovery
9 1 (0.38%) Configuration Management
9 1 (0.38%) Project Management
Programming Languages
1 3 (1.14%) SQL
2 2 (0.76%) C
3 1 (0.38%) VBA
3 1 (0.38%) PowerShell
Qualifications
1 24 (9.13%) MCP
2 23 (8.75%) Microsoft Certification
3 19 (7.22%) A+ Certification
4 16 (6.08%) Security Cleared
5 13 (4.94%) MCSE
6 10 (3.80%) MCDST
6 10 (3.80%) MCITP
7 9 (3.42%) SC Cleared
8 7 (2.66%) Degree
9 6 (2.28%) ITIL Certification
10 5 (1.90%) DV Cleared
11 3 (1.14%) MOS
11 3 (1.14%) VCP4
12 1 (0.38%) HND
12 1 (0.38%) Cisco Certification
12 1 (0.38%) CCNA
12 1 (0.38%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (7.22%) SLA
2 4 (1.52%) ISO/IEC 20000
System Software
1 119 (45.25%) Active Directory
2 10 (3.80%) VMware Infrastructure
3 5 (1.90%) Terminal Services
4 4 (1.52%) XenApp
4 4 (1.52%) vSphere
5 1 (0.38%) Firmware
5 1 (0.38%) Hyper-V
Systems Management
1 5 (1.90%) SCCM
2 4 (1.52%) Tivoli
3 3 (1.14%) SCSM
4 1 (0.38%) Unicenter
4 1 (0.38%) Symantec Endpoint Protection
Vendors
1 109 (41.44%) Microsoft
2 58 (22.05%) Citrix
3 20 (7.60%) VMware
4 12 (4.56%) Reuters
4 12 (4.56%) Bloomberg
5 10 (3.80%) CQG
6 9 (3.42%) Remedy
7 7 (2.66%) Cisco
7 7 (2.66%) Lotus
7 7 (2.66%) Adobe
8 6 (2.28%) HP
8 6 (2.28%) Oracle
8 6 (2.28%) Symantec
9 5 (1.90%) Apple
9 5 (1.90%) Altiris
10 4 (1.52%) Veeam
11 3 (1.14%) SAP
11 3 (1.14%) Avaya
11 3 (1.14%) Intel
11 3 (1.14%) Mitel
Hayes, Middlesex
@ITS
Rate: £200 per day
Posted: 12 hours ago
West Bromwich, West Midlands (County)
Experis Ltd
Rate: £14 per hour
Posted: 17 hours ago
Central London / West End
@ITS
Rate: From £160 to £180 per day
Posted: Yesterday
London
King & Wood Mallesons
Rate: Competitive
Posted: 8 days ago