Help Desk Support Contracts in England
 
Demand Trend Daily Rate Trend Daily Rate Histogram Hourly Rate Trend Hourly Rate Histogram Job Locations Related Skills

The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
 3 months to
23 May 2013		 Same period 2012 Same period 2011
Help Desk Support
Rank 399 388 406
Rank change year-on-year
-11 +18
Contract jobs requiring a Help Desk Support 119 178 172
As % of all contract IT jobs located in England 0.287% 0.333% 0.301%
As % of the Job Titles category 0.310% 0.360% 0.325%
Number of daily rates quoted 25 32 46
Average daily rate £100 £138 £125
Average daily rate % change year-on-year
-27.27% +10.00%
90% offered a daily rate of more than £90 £95 £85
10% offered a daily rate of more than £140 £167 £211
UK excluding London average daily rate £100 £138 £100
% change year-on-year
-27.27% +37.50%
Number of hourly rates quoted 43 83 88
Average hourly rate £12.50 £13.00 £11.50
Average hourly rate % change year-on-year
-3.84% +13.04%
90% offered a hourly rate of more than £10.00 £9.60 £9.50
10% offered a hourly rate of more than £18.00 £20.00 £17.00
UK excluding London average hourly rate £11.50 £11.50 £11.00
% change year-on-year
- +4.54%
All Job Titles
England
Contract IT job ads with a match in the
Job Titles category		 38380 49421 52947
As % of all contract IT jobs located in England 92.44% 92.55% 92.68%
Number of daily rates quoted 22598 27956 29382
Average daily rate £400 £400 £425
Average daily rate % change year-on-year
- -5.88%
90% offered a daily rate of more than £240 £246 £250
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1965 2419 2806
Average hourly rate £18.88 £18.50 £20.00
Average hourly rate % change year-on-year
+2.02% -7.50%
90% offered a hourly rate of more than £11.13 £11.13 £11.00
10% offered a hourly rate of more than £42.20 £40.00 £40.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
Help Desk Support
UK

Help Desk Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support across the England region as a proportion of the total demand within the Job Titles category.

England Help Desk Support Jobs Demand Trend

Help Desk Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

England Help Desk Support Daily Rate Trend

Help Desk Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 23 May 2013.

England Help Desk Support Daily Rate Histogram

Help Desk Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

England Help Desk Support Hourly Rate Trend

Help Desk Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 23 May 2013.

England Help Desk Support Hourly Rate Histogram

Help Desk Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)		 Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Average
Daily Rate
Last 3 Months		 Average Daily Rate
% Change
on Same Period
Last Year
London +3 34 £116 -13.56%
Yorkshire +16 21 - -
South East -12 18 £125 -9.09%
East of England +20 16 £100 -41.17%
West Midlands +6 10 £91 +1.38%
South West +24 8 - -
East Midlands +3 7 - -
North West -2 3 - -
North East +14 2 - -
Midlands - 1 - -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 189 (74.41%) Windows
2 136 (53.54%) Active Directory
3 100 (39.37%) Windows 7
4 99 (38.98%) MS Office
5 91 (35.83%) Microsoft
6 83 (32.68%) MS Excel
6 83 (32.68%) Windows XP
7 52 (20.47%) ITIL
8 49 (19.29%) Citrix
9 37 (14.57%) SLA
10 33 (12.99%) MS Exchange
11 30 (11.81%) VPN
11 30 (11.81%) Blackberry
12 25 (9.843%) Incident Management
13 24 (9.449%) VMware
14 23 (9.055%) VMware Infrastructure
15 21 (8.268%) Security Cleared
15 21 (8.268%) Apple
16 19 (7.480%) Finance
16 19 (7.480%) Cisco
17 18 (7.087%) LAN
18 17 (6.693%) Video Conferencing
18 17 (6.693%) SC Cleared
19 16 (6.299%) TCP/IP
19 16 (6.299%) Windows NT
20 15 (5.906%) SharePoint
20 15 (5.906%) WAN
20 15 (5.906%) Microsoft Certification
20 15 (5.906%) Legal
20 15 (5.906%) DV Cleared

Help Desk Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (0.394%) Web Services
1 1 (0.394%) HTML
Application Platforms
1 33 (12.99%) MS Exchange
2 15 (5.906%) SharePoint
3 10 (3.937%) Blackberry Enterprise Server
4 9 (3.543%) Exchange Server 2003
5 7 (2.756%) Lotus Notes
6 6 (2.362%) Exchange Server 2007
7 3 (1.181%) WorkSite
7 3 (1.181%) SharePoint 2010
8 2 (0.787%) GroupWise
8 2 (0.787%) Exchange Server 2010
9 1 (0.394%) Amazon AWS
9 1 (0.394%) Lotus Domino
Applications
1 99 (38.98%) MS Office
2 83 (32.68%) MS Excel
3 7 (2.756%) Google Apps
4 5 (1.969%) MS PowerPoint
5 2 (0.787%) MS Visio
5 2 (0.787%) Acrobat
6 1 (0.394%) Photoshop
Communications & Networking
1 30 (11.81%) VPN
2 18 (7.087%) LAN
3 16 (6.299%) TCP/IP
4 15 (5.906%) WAN
5 12 (4.724%) DNS
5 12 (4.724%) Internet
6 9 (3.543%) DHCP
7 5 (1.969%) SAN
8 4 (1.575%) VoIP
8 4 (1.575%) Wireless
8 4 (1.575%) Cisco IOS
9 3 (1.181%) Intranet
9 3 (1.181%) Ethernet
9 3 (1.181%) HTTP
10 2 (0.787%) FTP
10 2 (0.787%) SSL
10 2 (0.787%) PBX
10 2 (0.787%) ADSL
10 2 (0.787%) Firewall
10 2 (0.787%) MPLS
Database & Business Intelligence
1 2 (0.787%) SQL Server
2 1 (0.394%) SQL Server 2008
2 1 (0.394%) SQL Server 2005
2 1 (0.394%) FileMaker
2 1 (0.394%) IDOL
General
1 19 (7.480%) Finance
2 15 (5.906%) Legal
3 12 (4.724%) Law
4 8 (3.150%) Telecoms
5 6 (2.362%) Local Government
6 4 (1.575%) Banking
7 3 (1.181%) Pharmaceutical
7 3 (1.181%) Manufacturing
8 2 (0.787%) French Language
8 2 (0.787%) German Language
8 2 (0.787%) Retail
9 1 (0.394%) Investment Banking
9 1 (0.394%) Marketing
9 1 (0.394%) Back Office
9 1 (0.394%) Publishing
Miscellaneous
1 30 (11.81%) Blackberry
2 17 (6.693%) Video Conferencing
3 14 (5.512%) Statistics
4 6 (2.362%) iPad
5 5 (1.969%) EPoS
6 4 (1.575%) Management Information System
7 3 (1.181%) SaaS
7 3 (1.181%) Smartphone
7 3 (1.181%) Computer Science
7 3 (1.181%) Handset
8 2 (0.787%) NHS
8 2 (0.787%) Thin Client
8 2 (0.787%) Fat Client
8 2 (0.787%) iPhone
9 1 (0.394%) Biology
9 1 (0.394%) AS400
9 1 (0.394%) Clustering
9 1 (0.394%) Client/Server
Operating Systems
1 189 (74.41%) Windows
2 100 (39.37%) Windows 7
3 83 (32.68%) Windows XP
4 16 (6.299%) Windows NT
5 14 (5.512%) Windows Vista
6 12 (4.724%) Windows Server 2008
7 11 (4.331%) Windows 2000
8 9 (3.543%) Windows Server 2003
9 3 (1.181%) Mac OS
9 3 (1.181%) UNIX
10 2 (0.787%) Linux
10 2 (0.787%) Mac OS X
10 2 (0.787%) Apple iOS
11 1 (0.394%) Android
11 1 (0.394%) Windows 2000 Server
11 1 (0.394%) Windows 8
Processes & Methodologies
1 52 (20.47%) ITIL
2 25 (9.843%) Incident Management
3 13 (5.118%) Service Management
4 10 (3.937%) Problem Management
5 6 (2.362%) Document Management
6 5 (1.969%) Asset Management
7 3 (1.181%) Root Cause Analysis
7 3 (1.181%) Validation
7 3 (1.181%) ITSM
7 3 (1.181%) Workflow
7 3 (1.181%) ERP
8 2 (0.787%) Information Security
8 2 (0.787%) Risk Management
8 2 (0.787%) Knowledge Management
8 2 (0.787%) Time Management
9 1 (0.394%) Data Protection
9 1 (0.394%) Fault Management
9 1 (0.394%) User Acceptance Testing
9 1 (0.394%) Release Management
9 1 (0.394%) Service Desk Management
Programming Languages
1 13 (5.118%) C
2 6 (2.362%) SQL
3 3 (1.181%) Java
4 1 (0.394%) JavaScript
4 1 (0.394%) VBA
4 1 (0.394%) C#
4 1 (0.394%) C++
Qualifications
1 21 (8.268%) Security Cleared
2 17 (6.693%) SC Cleared
3 15 (5.906%) Microsoft Certification
3 15 (5.906%) DV Cleared
4 8 (3.150%) MCP
4 8 (3.150%) Degree
5 4 (1.575%) MCSA
6 3 (1.181%) Cisco Certification
6 3 (1.181%) CCNA
6 3 (1.181%) ITIL Certification
7 2 (0.787%) A+ Certification
7 2 (0.787%) MCDST
7 2 (0.787%) CTC Cleared
8 1 (0.394%) ACSP
8 1 (0.394%) BC Cleared
8 1 (0.394%) ACTC
8 1 (0.394%) MCITP
8 1 (0.394%) MCSE
Quality Assurance & Compliance
1 37 (14.57%) SLA
2 13 (5.118%) ISO/IEC 27001
2 13 (5.118%) ISO 9000
3 2 (0.787%) Sarbanes-Oxley
4 1 (0.394%) PCI DSS
4 1 (0.394%) QA
4 1 (0.394%) ISO 9001
System Software
1 136 (53.54%) Active Directory
2 23 (9.055%) VMware Infrastructure
3 5 (1.969%) Hyper-V
4 3 (1.181%) Microsoft App-V
5 2 (0.787%) ISA Server
6 1 (0.394%) Forefront TMG
6 1 (0.394%) Terminal Services
Systems Management
1 14 (5.512%) SCCM
2 5 (1.969%) Norton AntiVirus
3 4 (1.575%) Backup Exec
4 3 (1.181%) Unicenter
4 3 (1.181%) Systems Management Server (SMS)
5 1 (0.394%) HP Data Protector
5 1 (0.394%) DameWare
Vendors
1 91 (35.83%) Microsoft
2 49 (19.29%) Citrix
3 24 (9.449%) VMware
4 21 (8.268%) Apple
5 19 (7.480%) Cisco
6 13 (5.118%) Kaspersky
7 11 (4.331%) HP
8 7 (2.756%) Google
9 6 (2.362%) Lotus
10 5 (1.969%) Altiris
10 5 (1.969%) Symantec
10 5 (1.969%) Adobe
11 4 (1.575%) Dell
11 4 (1.575%) Remedy
11 4 (1.575%) Bloomberg
11 4 (1.575%) Avaya
12 3 (1.181%) FrontRange
12 3 (1.181%) Reuters
12 3 (1.181%) Royalblue
12 3 (1.181%) CA
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Liverpool, North West
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Rate: £8.00 - £10.00 per hour
Posted: 26 April 2013
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You will have a minimum of 2 years experience of working in an IT end user environment, have hardware troubleshooting skills and have experience in a MS Windows...
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Posted: 15 May 2013
Helpdesk Support Engineer
London
My client is currently seeking a Helpdesk Support Engineer for a City of London based media company for a 6 month contract. The successful Helpdesk Support Engineer should...
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Rate: £12.00 - £15.00 per hour
Posted: 21 May 2013
Service Desk Analyst / Helpdesk Analyst / Support Analyst
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DGH Recruitment Ltd
Rate: £160 - £204 per day
Posted: 22 May 2013
Service desk Analyst / Helpdesk / 1st Line Support.
City, London
Central London - circa £100 - £125 per day. Redrock are currently recruiting for at least three Support candidates with 1st and 2nd line service desk experience in Central London...
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Rate: £100 - £125 per day
Posted: 21 May 2013
I.T Helpdesk / Support Technician - Salford - 6 month contract
Salford, Lancashire
I am looking for a 1st / 2nd Line Helpdesk /Support Technician to work for in Salford. The role involves both rollout work and f. ielding incoming IT Support...
The SLR Group
Rate: From £7 to £11 per hour
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IT Helpdesk / Admin Support
Esh Winning, North East
Demonstrating a good knowledge of Microsoft operating systems and desktop packages you will use your analytical approach to problem solving and develop your skills further whist supporting those...
Networx Recruitment
Rate: £0 - £15,000 per year
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Oxford, Oxfordshire
Line Support, Network Engineer, CCNA... A strong understanding of LAN/WAN connectivity troubleshooting would also be highly beneficial as would previous service desk experience... Skills:- * Ability to troubleshoot...
Haybrook IT Resourcing Ltd
Rate: Up to £15 per hour
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Helpdesk Support Analyst : ITIL : World Leading Oil and Gas Co
Manchester, Lancashire
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Eaglecliff
Rate: From £15 to £20 per hour
Posted: 17 May 2013
Second Line/Helpdesk Support/ Remote support engineer
City, London
Occasional Reactive and scheduled site visits may be required As a Second Line/ Remote Support/ Helpdesk Support engineer you will have : A min 2+ years experience of support *...
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Rate: £11 - £12 per hour + / may have perm opportunity
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Rate: £12.00 - £12.20 per hour
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Peterborough, East Anglia
This role will include maintaining network accounts for over 5000 customers, providing network access to customers, installing packaged applications, performing routine security checks and tracking support calls to...
Rate: Negotiable
Posted: 14 May 2013
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Last Updated Thursday 23 May 2013
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