The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 453 406 392
Rank change year-on-year
-47 -14
Contract jobs requiring a Help Desk Support 137 159 159
As % of all contract IT jobs located in England 0.26% 0.33% 0.32%
As % of the Job Titles category 0.28% 0.36% 0.34%
Number of daily rates quoted 59 44 55
Average daily rate
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£140 £139 £130
Average daily rate % change year-on-year
+0.71% +6.92%
90% offered a daily rate of more than £106 £95 £100
10% offered a daily rate of more than £190 £179 £200
UK excluding London average daily rate £120 £120 £115
% change year-on-year
- +4.34%
Number of hourly rates quoted 49 75 60
Average hourly rate £12.00 £13.00 £13.00
Average hourly rate % change year-on-year
-7.69% -
90% offered a hourly rate of more than £9.90 £10.00 £9.68
10% offered a hourly rate of more than £16.87 £17.50 £20.00
UK excluding London average hourly rate £12.00 £12.50 £12.00
% change year-on-year
-4.00% +4.16%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48343 44497 46623
As % of all contract IT jobs located in England 90.69% 92.87% 93.28%
Number of daily rates quoted 30757 27460 26825
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £230 £230
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 1984 1944 2328
Average hourly rate £16.50 £17.00 £18.50
Average hourly rate % change year-on-year
-2.94% -8.10%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.16 £16.20 £17.50
% change year-on-year
-0.24% -7.42%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 24 October 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 24 October 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 52 £160 +6.66% 12
South East -29 39 £115 -22.03% 14
Yorkshire +3 14 £108 +8.86% 6
South West -40 12 £135 -18.18% 5
North West -15 8 £125 - 2
West Midlands -17 8 £100 +5.26% 1
East Midlands +4 2 - - 1
East of England -23 1 - - 3
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 24 October 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 218 (66.46%) Windows
2 129 (39.33%) MS Office
3 124 (37.80%) Active Directory
4 108 (32.93%) Windows 7
5 105 (32.01%) Microsoft
6 87 (26.52%) Windows XP
7 83 (25.30%) MS Excel
8 67 (20.43%) ITIL
9 60 (18.29%) Citrix
10 34 (10.37%) Windows Server 2008
11 33 (10.06%) Windows Server 2003
12 32 (9.76%) SLA
13 31 (9.45%) Finance
14 25 (7.62%) Law
15 24 (7.32%) Blackberry
16 22 (6.71%) Internet
16 22 (6.71%) MS Exchange
17 21 (6.40%) Security Cleared
18 18 (5.49%) Microsoft Certification
19 17 (5.18%) MCP
19 17 (5.18%) SC Cleared
20 16 (4.88%) Windows Vista
20 16 (4.88%) WorkSite
20 16 (4.88%) LAN
21 15 (4.57%) Windows 2000
21 15 (4.57%) HP
21 15 (4.57%) Service Management
22 13 (3.96%) Legal
22 13 (3.96%) TCP/IP
23 12 (3.66%) WAN

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 24 October 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (6.71%) MS Exchange
2 16 (4.88%) WorkSite
3 8 (2.44%) SharePoint
4 6 (1.83%) Blackberry Enterprise Server
4 6 (1.83%) Exchange Server 2010
5 5 (1.52%) IBM Notes
6 2 (0.61%) Lync
7 1 (0.30%) Exchange Server 2000
7 1 (0.30%) Exchange Server 2003
Applications
1 129 (39.33%) MS Office
2 83 (25.30%) MS Excel
3 8 (2.44%) MS PowerPoint
4 3 (0.91%) MS Project
4 3 (0.91%) MS Visio
5 2 (0.61%) Acrobat
5 2 (0.61%) Spreadsheet
Business Applications
1 2 (0.61%) Oracle EBS R12
2 1 (0.30%) Oracle iProcurement
2 1 (0.30%) Eikon
2 1 (0.30%) Oracle Financials
2 1 (0.30%) Agresso
2 1 (0.30%) Oracle EBS
2 1 (0.30%) Oracle Applications
2 1 (0.30%) Remedy ITSM
2 1 (0.30%) Cerner Millennium
Cloud Services
1 6 (1.83%) Office 365
2 2 (0.61%) SaaS
3 1 (0.30%) Google Apps
Communications & Networking
1 22 (6.71%) Internet
2 16 (4.88%) LAN
3 13 (3.96%) TCP/IP
4 12 (3.66%) WAN
5 10 (3.05%) Wireless
5 10 (3.05%) VPN
6 7 (2.13%) DHCP
7 5 (1.52%) FTP
7 5 (1.52%) DNS
8 3 (0.91%) Intranet
9 2 (0.61%) VoIP
10 1 (0.30%) WLAN
10 1 (0.30%) ADSL
10 1 (0.30%) Broadband
10 1 (0.30%) Ethernet
10 1 (0.30%) IP Telephony
10 1 (0.30%) Wireshark
Database & Business Intelligence
1 3 (0.91%) SQL Server
2 2 (0.61%) Oracle Database
3 1 (0.30%) Oracle Reports
General
1 31 (9.45%) Finance
2 25 (7.62%) Law
3 13 (3.96%) Legal
4 6 (1.83%) Banking
5 4 (1.22%) Telecoms
5 4 (1.22%) Military
6 3 (0.91%) Portuguese Language
6 3 (0.91%) Manufacturing
6 3 (0.91%) Investment Banking
7 2 (0.61%) Local Government
7 2 (0.61%) Retail
7 2 (0.61%) Mandarin Language
7 2 (0.61%) Cantonese Language
7 2 (0.61%) Dutch Language
7 2 (0.61%) French Language
7 2 (0.61%) Automotive
7 2 (0.61%) Norwegian Language
7 2 (0.61%) Swedish Language
8 1 (0.30%) Spanish Language
8 1 (0.30%) Back Office
Miscellaneous
1 24 (7.32%) Blackberry
2 10 (3.05%) Management Information System
3 8 (2.44%) Analytical Skills
4 7 (2.13%) Fat Client
4 7 (2.13%) Thin Client
5 5 (1.52%) Smartcard
5 5 (1.52%) Smartphone
5 5 (1.52%) NHS
6 4 (1.22%) iPad
7 2 (0.61%) iPhone
7 2 (0.61%) Handset
8 1 (0.30%) Statistics
8 1 (0.30%) Data Protection Act
8 1 (0.30%) Mathematics
8 1 (0.30%) Video Conferencing
8 1 (0.30%) User Experience
Operating Systems
1 218 (66.46%) Windows
2 108 (32.93%) Windows 7
3 87 (26.52%) Windows XP
4 34 (10.37%) Windows Server 2008
5 33 (10.06%) Windows Server 2003
6 16 (4.88%) Windows Vista
7 15 (4.57%) Windows 2000
8 9 (2.74%) Windows 8
9 4 (1.22%) Windows Server 2012
10 3 (0.91%) Windows 2000 Server
10 3 (0.91%) Android
11 2 (0.61%) Windows Mobile
11 2 (0.61%) AIX
11 2 (0.61%) Linux
12 1 (0.30%) Windows NT
12 1 (0.30%) Mac OS
Processes & Methodologies
1 67 (20.43%) ITIL
2 15 (4.57%) Service Management
3 11 (3.35%) Incident Management
4 10 (3.05%) Software Deployment
5 7 (2.13%) Problem Management
6 6 (1.83%) Mentoring
6 6 (1.83%) CAD
7 5 (1.52%) Service Desk Management
7 5 (1.52%) Network Monitoring
8 4 (1.22%) Coaching
8 4 (1.22%) CAE
8 4 (1.22%) PLM
8 4 (1.22%) Data Management
9 3 (0.91%) ERP
9 3 (0.91%) Migration
9 3 (0.91%) Service Delivery
9 3 (0.91%) Change Management
9 3 (0.91%) Disaster Recovery
9 3 (0.91%) ITSM
10 2 (0.61%) CRM
Programming Languages
1 3 (0.91%) C
2 2 (0.61%) SQL
3 1 (0.30%) VBA
3 1 (0.30%) PowerShell
Qualifications
1 21 (6.40%) Security Cleared
2 18 (5.49%) Microsoft Certification
3 17 (5.18%) MCP
3 17 (5.18%) SC Cleared
4 10 (3.05%) MCSE
4 10 (3.05%) A+ Certification
5 9 (2.74%) DV Cleared
6 7 (2.13%) Degree
6 7 (2.13%) MCDST
7 6 (1.83%) MCITP
7 6 (1.83%) CCNA
7 6 (1.83%) Cisco Certification
8 4 (1.22%) MOS
9 2 (0.61%) ITIL Certification
10 1 (0.30%) HND
10 1 (0.30%) BC Cleared
10 1 (0.30%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 32 (9.76%) SLA
2 2 (0.61%) ISO/IEC 20000
3 1 (0.30%) QA
System Software
1 124 (37.80%) Active Directory
2 6 (1.83%) VMware Infrastructure
3 2 (0.61%) VMware ESXi
3 2 (0.61%) Firmware
Systems Management
1 5 (1.52%) SCCM
1 5 (1.52%) OpenView
2 2 (0.61%) Tivoli
2 2 (0.61%) Systems Management Server (SMS)
3 1 (0.30%) Nagios
3 1 (0.30%) Norton AntiVirus
3 1 (0.30%) Cacti
3 1 (0.30%) Symantec Endpoint Protection
3 1 (0.30%) Cisco Prime
3 1 (0.30%) Opsview
3 1 (0.30%) Unicenter
Vendors
1 105 (32.01%) Microsoft
2 60 (18.29%) Citrix
3 15 (4.57%) HP
4 12 (3.66%) VMware
5 9 (2.74%) Remedy
5 9 (2.74%) Oracle
6 7 (2.13%) Cisco
6 7 (2.13%) Reuters
6 7 (2.13%) Bloomberg
7 5 (1.52%) CQG
7 5 (1.52%) Adobe
8 4 (1.22%) Interwoven
8 4 (1.22%) Lotus
8 4 (1.22%) Altiris
9 3 (0.91%) Avaya
9 3 (0.91%) CA
9 3 (0.91%) Nokia
10 2 (0.61%) SonicWALL
10 2 (0.61%) Draytek
10 2 (0.61%) Symantec
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