The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 5 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Aug 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 505 423 437
Rank change year-on-year
-82 +14
Contract jobs requiring a Help Desk Support 97 180 132
As % of all contract IT jobs located in England 0.19% 0.36% 0.28%
As % of the Job Titles category 0.20% 0.39% 0.30%
Number of daily rates quoted 39 63 37
Average daily rate
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£150 £125 £118
Average daily rate % change year-on-year
+20.00% +6.38%
90% offered a daily rate of more than £99 £97 £90
10% offered a daily rate of more than £192 £188 £177
UK excluding London average daily rate £148 £119 £102
% change year-on-year
+24.63% +16.42%
Number of hourly rates quoted 43 75 55
Average hourly rate £13.23 £14.00 £14.50
Average hourly rate % change year-on-year
-5.53% -3.44%
90% offered a hourly rate of more than £9.60 £9.00 £10.50
10% offered a hourly rate of more than £16.50 £17.50 £20.90
UK excluding London average hourly rate £13.23 £14.00 £11.75
% change year-on-year
-5.53% +19.14%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48505 46468 43912
As % of all contract IT jobs located in England 92.52% 92.58% 92.68%
Number of daily rates quoted 31427 28658 26407
Average daily rate £400 £400 £400
90% offered a daily rate of more than £250 £228 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1807 1885 1992
Average hourly rate £16.95 £16.50 £18.00
Average hourly rate % change year-on-year
+2.72% -8.33%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £37.50 £40.00
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 5 August 2015.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 5 August 2015.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 5 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +18 42 £150 -6.97% 4
South East -69 22 £148 +23.33% 7
East of England +5 11 £140 -9.67% 3
East Midlands -9 6 - -
North West -29 6 £160 +48.83% 2
West Midlands -12 4 £210 +40.00%
South West -11 2 - - 3
North East -18 2 - -
Yorkshire -26 2 - - 2
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 5 August 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 115 (64.61%) Windows
2 98 (55.06%) Active Directory
3 84 (47.19%) MS Office
4 73 (41.01%) Microsoft
5 61 (34.27%) Windows 7
6 55 (30.90%) ITIL
7 54 (30.34%) MS Excel
8 50 (28.09%) Citrix
9 40 (22.47%) Windows XP
10 30 (16.85%) HP
10 30 (16.85%) Blackberry
11 28 (15.73%) Windows Server 2008
12 25 (14.04%) Windows Server 2012
13 23 (12.92%) TCP/IP
14 22 (12.36%) Windows Server 2003
14 22 (12.36%) VMware
15 21 (11.80%) Microsoft Certification
16 19 (10.67%) DNS
16 19 (10.67%) MS Exchange
17 18 (10.11%) DHCP
17 18 (10.11%) Apple
17 18 (10.11%) Finance
18 16 (8.99%) Dell
18 16 (8.99%) Windows 8
19 15 (8.43%) Windows 2000 Server
20 14 (7.87%) Android
20 14 (7.87%) XenApp
20 14 (7.87%) Cisco
20 14 (7.87%) Legal
21 13 (7.30%) MS PowerPoint

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 5 August 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (10.67%) MS Exchange
2 11 (6.18%) Blackberry Enterprise Server
3 9 (5.06%) SharePoint
3 9 (5.06%) Exchange Server 2010
4 3 (1.69%) Lync
5 2 (1.12%) Exchange Server 2013
5 2 (1.12%) Exchange Server 2007
6 1 (0.56%) IIS
6 1 (0.56%) IBM Notes
6 1 (0.56%) Lotus Domino
6 1 (0.56%) Exchange Server 2003
6 1 (0.56%) WorkSite
Applications
1 84 (47.19%) MS Office
2 54 (30.34%) MS Excel
3 13 (7.30%) MS PowerPoint
4 1 (0.56%) MS Visio
Business Applications
1 1 (0.56%) Oracle 11i
1 1 (0.56%) SAP Business One
1 1 (0.56%) Oracle EBS R12
1 1 (0.56%) Oracle iProcurement
Cloud Services
1 13 (7.30%) Office 365
2 1 (0.56%) SaaS
Communications & Networking
1 23 (12.92%) TCP/IP
2 19 (10.67%) DNS
3 18 (10.11%) DHCP
4 11 (6.18%) LAN
5 10 (5.62%) WAN
6 5 (2.81%) VPN
7 4 (2.25%) VoIP
7 4 (2.25%) Firewall
8 3 (1.69%) PBX
8 3 (1.69%) Internet
8 3 (1.69%) Wireless
9 2 (1.12%) Network Security
9 2 (1.12%) Broadband
9 2 (1.12%) Wi-Fi
10 1 (0.56%) ADSL
10 1 (0.56%) Asterisk PBX
10 1 (0.56%) ADSL2+
10 1 (0.56%) DSL
10 1 (0.56%) SAN
Database & Business Intelligence
1 3 (1.69%) SQL Server
2 2 (1.12%) SQL Server 2005
2 2 (1.12%) SQL Server 2008
3 1 (0.56%) Oracle Database
General
1 18 (10.11%) Finance
2 14 (7.87%) Legal
3 12 (6.74%) Banking
4 10 (5.62%) Investment Banking
5 9 (5.06%) Law
6 4 (2.25%) Telecoms
6 4 (2.25%) Retail
7 3 (1.69%) Portuguese Language
8 2 (1.12%) Advertising
9 1 (0.56%) Military
9 1 (0.56%) Manufacturing
9 1 (0.56%) Back Office
9 1 (0.56%) French Language
Libraries, Frameworks & Software Standards
1 1 (0.56%) HTML
1 1 (0.56%) CSS
Miscellaneous
1 30 (16.85%) Blackberry
2 8 (4.49%) iPad
3 7 (3.93%) iPhone
4 4 (2.25%) NHS
4 4 (2.25%) Handset
5 3 (1.69%) PDA
5 3 (1.69%) Thin Client
5 3 (1.69%) Fat Client
6 2 (1.12%) Video Conferencing
6 2 (1.12%) Data Integration
6 2 (1.12%) Analytical Skills
6 2 (1.12%) Private Cloud
6 2 (1.12%) Smartphone
7 1 (0.56%) Statistics
7 1 (0.56%) Mathematics
7 1 (0.56%) Management Information System
7 1 (0.56%) Device Driver
7 1 (0.56%) Hedge funds
7 1 (0.56%) Client/Server
Operating Systems
1 115 (64.61%) Windows
2 61 (34.27%) Windows 7
3 40 (22.47%) Windows XP
4 28 (15.73%) Windows Server 2008
5 25 (14.04%) Windows Server 2012
6 22 (12.36%) Windows Server 2003
7 16 (8.99%) Windows 8
8 15 (8.43%) Windows 2000 Server
9 14 (7.87%) Android
10 3 (1.69%) Mac OS X
11 2 (1.12%) Windows 2000
12 1 (0.56%) UNIX
12 1 (0.56%) AIX
12 1 (0.56%) Linux
12 1 (0.56%) Windows Mobile
12 1 (0.56%) Windows Vista
Processes & Methodologies
1 55 (30.90%) ITIL
2 13 (7.30%) Project Management
3 9 (5.06%) Incident Management
4 6 (3.37%) Service Management
5 4 (2.25%) ITSM
6 3 (1.69%) Workflow
6 3 (1.69%) Migration
6 3 (1.69%) Asset Management
6 3 (1.69%) Service Desk Management
7 2 (1.12%) Network Monitoring
7 2 (1.12%) Problem Management
7 2 (1.12%) Time Management
7 2 (1.12%) Network Management
7 2 (1.12%) ITIL V3
7 2 (1.12%) Document Management
7 2 (1.12%) Software Deployment
8 1 (0.56%) Web Development
8 1 (0.56%) WFM
8 1 (0.56%) CRM
8 1 (0.56%) ERP
Programming Languages
1 5 (2.81%) SQL
2 1 (0.56%) VB
2 1 (0.56%) LotusScript
2 1 (0.56%) JavaScript
Qualifications
1 21 (11.80%) Microsoft Certification
2 13 (7.30%) MCP
2 13 (7.30%) CCNA
2 13 (7.30%) Cisco Certification
3 9 (5.06%) MCSE
3 9 (5.06%) A+ Certification
4 8 (4.49%) ITIL Certification
5 4 (2.25%) Security Cleared
6 2 (1.12%) ITIL Foundation Certificate
6 2 (1.12%) Degree
6 2 (1.12%) SC Cleared
6 2 (1.12%) DV Cleared
6 2 (1.12%) MCSA
7 1 (0.56%) Network+ Certification
7 1 (0.56%) MCDST
7 1 (0.56%) MCITP
Quality Assurance & Compliance
1 7 (3.93%) SLA
2 1 (0.56%) QA
2 1 (0.56%) ISO/IEC 20000
System Software
1 98 (55.06%) Active Directory
2 14 (7.87%) XenApp
3 2 (1.12%) Terminal Server
3 2 (1.12%) VMware Infrastructure
4 1 (0.56%) Samba
4 1 (0.56%) vSphere
Systems Management
1 11 (6.18%) SCCM
2 3 (1.69%) OVSD
3 2 (1.12%) Backup Exec
3 2 (1.12%) SCOM
4 1 (0.56%) Cisco CUCM
4 1 (0.56%) NetVault Backup
4 1 (0.56%) Tivoli
Vendors
1 73 (41.01%) Microsoft
2 50 (28.09%) Citrix
3 30 (16.85%) HP
4 22 (12.36%) VMware
5 18 (10.11%) Apple
6 16 (8.99%) Dell
7 14 (7.87%) Cisco
8 6 (3.37%) Remedy
9 5 (2.81%) LANDesk
9 5 (2.81%) Oracle
10 3 (1.69%) Salesforce.com
10 3 (1.69%) Reuters
10 3 (1.69%) Bloomberg
11 2 (1.12%) SAP
12 1 (0.56%) IBM
12 1 (0.56%) Adobe
12 1 (0.56%) Symantec
12 1 (0.56%) CheckPoint
12 1 (0.56%) Lotus
12 1 (0.56%) ProCurve
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