The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 423 434 417
Rank change year-on-year
+11 -17
Contract jobs requiring a Help Desk Support 161 124 161
As % of all contract IT jobs located in England 0.32% 0.25% 0.30%
As % of the Job Titles category 0.34% 0.27% 0.33%
Number of daily rates quoted 62 35 43
Average daily rate
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£125 £125 £150
Average daily rate % change year-on-year
- -16.66%
90% offered a daily rate of more than £96 £90 £100
10% offered a daily rate of more than £190 £178 £275
UK excluding London average daily rate £120 £108 £113
% change year-on-year
+11.62% -4.44%
Number of hourly rates quoted 61 54 62
Average hourly rate £12.50 £14.50 £13.00
Average hourly rate % change year-on-year
-13.79% +11.53%
90% offered a hourly rate of more than £8.90 £10.50 £9.08
10% offered a hourly rate of more than £17.00 £19.50 £21.45
UK excluding London average hourly rate £12.50 £11.00 £12.75
% change year-on-year
+13.63% -13.72%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47122 45147 49346
As % of all contract IT jobs located in England 92.47% 92.76% 92.92%
Number of daily rates quoted 29091 27426 28362
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1866 1971 2486
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.96 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 22 August 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 22 August 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +41 72 £123 +15.29% 10
London +4 31 £163 +20.37% 10
West Midlands -9 18 £150 +114.28%
North West 0 11 £114 +14.32% 2
South West -29 9 £95 - 1
Yorkshire -4 8 £109 -3.33% 1
East of England -32 6 £155 -6.06% 2
East Midlands +4 4 £106 - 1
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 212 (62.72%) Windows
2 136 (40.24%) MS Office
3 125 (36.98%) Active Directory
4 122 (36.09%) Microsoft
5 109 (32.25%) Windows XP
6 102 (30.18%) Windows 7
7 87 (25.74%) MS Excel
8 68 (20.12%) ITIL
9 51 (15.09%) Citrix
10 43 (12.72%) Windows Server 2008
11 39 (11.54%) Windows Server 2003
12 35 (10.36%) Finance
13 34 (10.06%) SLA
14 26 (7.69%) Windows 2000
15 25 (7.40%) Microsoft Certification
16 23 (6.80%) LAN
16 23 (6.80%) Blackberry
16 23 (6.80%) Windows Vista
17 21 (6.21%) MS Exchange
18 20 (5.92%) MCP
18 20 (5.92%) Law
18 20 (5.92%) Security Cleared
19 17 (5.03%) SC Cleared
19 17 (5.03%) Internet
20 16 (4.73%) Cisco
21 15 (4.44%) A+ Certification
21 15 (4.44%) HP
21 15 (4.44%) WAN
22 14 (4.14%) MCSE
23 13 (3.85%) MS PowerPoint

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (6.21%) MS Exchange
2 12 (3.55%) WorkSite
3 9 (2.66%) Exchange Server 2010
4 8 (2.37%) IBM Notes
4 8 (2.37%) SharePoint
5 6 (1.78%) Blackberry Enterprise Server
6 3 (0.89%) Lync
7 1 (0.30%) CMS
7 1 (0.30%) Exchange Server 2000
7 1 (0.30%) SharePoint 2010
Applications
1 136 (40.24%) MS Office
2 87 (25.74%) MS Excel
3 13 (3.85%) MS PowerPoint
4 9 (2.66%) MS Project
4 9 (2.66%) MS Visio
5 8 (2.37%) Acrobat
6 1 (0.30%) Spreadsheet
Business Applications
1 2 (0.59%) Oracle EBS R12
1 2 (0.59%) Eikon
1 2 (0.59%) Remedy ITSM
1 2 (0.59%) Agresso
2 1 (0.30%) SAP HR
2 1 (0.30%) Oracle Applications
2 1 (0.30%) SAP Payroll
2 1 (0.30%) Oracle EBS
2 1 (0.30%) Oracle Financials
2 1 (0.30%) Cerner Millennium
2 1 (0.30%) Oracle iProcurement
Cloud Services
1 8 (2.37%) Office 365
2 1 (0.30%) SaaS
Communications & Networking
1 23 (6.80%) LAN
2 17 (5.03%) Internet
3 15 (4.44%) WAN
4 11 (3.25%) TCP/IP
5 10 (2.96%) VPN
5 10 (2.96%) Wireless
6 4 (1.18%) DNS
6 4 (1.18%) DHCP
6 4 (1.18%) FTP
7 3 (0.89%) ADSL
7 3 (0.89%) IP Telephony
8 2 (0.59%) Firewall
8 2 (0.59%) Intranet
9 1 (0.30%) 3G
9 1 (0.30%) Bluetooth
9 1 (0.30%) Broadband
9 1 (0.30%) Wireshark
Database & Business Intelligence
1 4 (1.18%) SQL Server
2 1 (0.30%) MS Access
2 1 (0.30%) Oracle Reports
2 1 (0.30%) Oracle Database
General
1 35 (10.36%) Finance
2 20 (5.92%) Law
3 11 (3.25%) Legal
3 11 (3.25%) Banking
4 5 (1.48%) Retail
5 4 (1.18%) Military
6 3 (0.89%) Automotive
6 3 (0.89%) Telecoms
6 3 (0.89%) Investment Banking
7 2 (0.59%) Local Government
7 2 (0.59%) Mandarin Language
7 2 (0.59%) Cantonese Language
7 2 (0.59%) Dutch Language
7 2 (0.59%) French Language
7 2 (0.59%) Norwegian Language
7 2 (0.59%) Portuguese Language
7 2 (0.59%) Swedish Language
7 2 (0.59%) Manufacturing
8 1 (0.30%) Publishing
8 1 (0.30%) Marketing
Miscellaneous
1 23 (6.80%) Blackberry
2 11 (3.25%) Management Information System
3 7 (2.07%) NHS
4 6 (1.78%) Fat Client
4 6 (1.78%) Thin Client
5 4 (1.18%) Smartphone
5 4 (1.18%) Smartcard
6 2 (0.59%) iPad
6 2 (0.59%) Firmware
6 2 (0.59%) EPoS
6 2 (0.59%) EFT
6 2 (0.59%) Handset
7 1 (0.30%) Mainframe
7 1 (0.30%) Replication
7 1 (0.30%) Client/Server
7 1 (0.30%) Data Protection Act
7 1 (0.30%) Video Conferencing
7 1 (0.30%) iPhone
Operating Systems
1 212 (62.72%) Windows
2 109 (32.25%) Windows XP
3 102 (30.18%) Windows 7
4 43 (12.72%) Windows Server 2008
5 39 (11.54%) Windows Server 2003
6 26 (7.69%) Windows 2000
7 23 (6.80%) Windows Vista
8 11 (3.25%) Windows Server 2012
9 8 (2.37%) Windows 8
10 3 (0.89%) Windows 2000 Server
10 3 (0.89%) Android
11 2 (0.59%) Linux
11 2 (0.59%) Windows NT
12 1 (0.30%) AIX
12 1 (0.30%) Mac OS X
12 1 (0.30%) Windows Mobile
Processes & Methodologies
1 68 (20.12%) ITIL
2 12 (3.55%) Service Management
3 9 (2.66%) Software Deployment
4 8 (2.37%) Problem Management
4 8 (2.37%) Incident Management
5 5 (1.48%) CAD
5 5 (1.48%) Service Delivery
5 5 (1.48%) ITSM
5 5 (1.48%) ITIL V3
5 5 (1.48%) Network Monitoring
6 4 (1.18%) Service Desk Management
6 4 (1.18%) Data Management
6 4 (1.18%) PLM
6 4 (1.18%) CAE
7 3 (0.89%) Document Management
7 3 (0.89%) ITIL V2
7 3 (0.89%) Release Management
8 2 (0.59%) Data Protection
8 2 (0.59%) Time Management
8 2 (0.59%) Data Entry
Programming Languages
1 4 (1.18%) SQL
2 1 (0.30%) C
2 1 (0.30%) VBA
Qualifications
1 25 (7.40%) Microsoft Certification
2 20 (5.92%) MCP
2 20 (5.92%) Security Cleared
3 17 (5.03%) SC Cleared
4 15 (4.44%) A+ Certification
5 14 (4.14%) MCSE
6 7 (2.07%) DV Cleared
7 6 (1.78%) Degree
7 6 (1.78%) MCDST
7 6 (1.78%) Cisco Certification
7 6 (1.78%) CCNA
8 5 (1.48%) MCITP
9 3 (0.89%) ITIL Certification
9 3 (0.89%) MOS
10 2 (0.59%) MCTS
11 1 (0.30%) ITIL Foundation Certificate
11 1 (0.30%) BC Cleared
Quality Assurance & Compliance
1 34 (10.06%) SLA
2 1 (0.30%) ISO/IEC 27001
2 1 (0.30%) ISO/IEC 20000
System Software
1 125 (36.98%) Active Directory
2 2 (0.59%) VMware Infrastructure
2 2 (0.59%) VMware ESXi
3 1 (0.30%) Hyper-V
3 1 (0.30%) XenApp
Systems Management
1 5 (1.48%) OpenView
2 4 (1.18%) SCCM
3 2 (0.59%) Systems Management Server (SMS)
4 1 (0.30%) Nagios
4 1 (0.30%) Tivoli
4 1 (0.30%) Norton AntiVirus
4 1 (0.30%) Backup Exec
4 1 (0.30%) Cisco Prime
4 1 (0.30%) Opsview
4 1 (0.30%) Cacti
Vendors
1 122 (36.09%) Microsoft
2 51 (15.09%) Citrix
3 16 (4.73%) Cisco
4 15 (4.44%) HP
5 11 (3.25%) Adobe
6 10 (2.96%) Oracle
7 9 (2.66%) Remedy
8 8 (2.37%) Lotus
8 8 (2.37%) Reuters
8 8 (2.37%) VMware
9 6 (1.78%) Bloomberg
9 6 (1.78%) CQG
10 4 (1.18%) Altiris
11 3 (0.89%) SAP
11 3 (0.89%) Interwoven
12 2 (0.59%) SonicWALL
12 2 (0.59%) Draytek
12 2 (0.59%) Fidessa
12 2 (0.59%) Sage
12 2 (0.59%) CA
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