The statistics below represent IT contracts advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 30 September 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Sep 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 495 507 426
Rank change year-on-year
+12 -81
Contract jobs requiring a Help Desk Support 129 116 198
As % of all contract IT jobs located in England 0.26% 0.22% 0.37%
As % of the Job Titles category 0.28% 0.23% 0.40%
Number of daily rates quoted 52 43 86
Median daily rate £135 £150 £130
Median daily rate % change year-on-year
-10.00% +15.38%
90% offered a daily rate of more than £102 £101 £96
10% offered a daily rate of more than £260 £274 £193
UK excluding London median daily rate £139 £150 £114
% change year-on-year
-7.50% +31.86%
Number of hourly rates quoted 55 52 65
Median hourly rate £12.50 £12.50 £12.00
Median hourly rate % change year-on-year
- +4.16%
90% offered a hourly rate of more than £10.00 £9.00 £10.00
10% offered a hourly rate of more than £16.50 £17.00 £17.00
UK excluding London median hourly rate £13.68 £12.50 £12.00
% change year-on-year
+9.44% +4.16%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46856 50029 49209
As % of all contract IT jobs located in England 94.61% 95.03% 92.87%
Number of daily rates quoted 30915 32483 30579
Median daily rate £425 £413 £400
Median daily rate % change year-on-year
+3.03% +3.12%
90% offered a daily rate of more than £255 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £390 £380 £350
% change year-on-year
+2.63% +8.57%
Number of hourly rates quoted 1539 1928 1999
Median hourly rate £16.50 £17.50 £16.50
Median hourly rate % change year-on-year
-5.71% +6.06%
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £45.00 £42.00 £38.00
UK excluding London median hourly rate £16.50 £17.33 £16.50
% change year-on-year
-4.78% +5.03%

Help Desk Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 30 September 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 30 September 2016.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 30 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +12 39 £128 -15.00% 5
East of England +12 22 £159 +47.67% 5
South East +6 22 £150 -6.25% 10
Yorkshire +23 12 £100 -65.51% 1
North West +19 12 £129 -8.03% 7
West Midlands -28 9 £135 -28.94%
South West +20 7 £173 - 3
East Midlands -9 6 £388 -
North East -17 1 - -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 30 September 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 168 (68.02%) Windows
2 127 (51.42%) Active Directory
3 110 (44.53%) Microsoft
3 110 (44.53%) MS Office
4 94 (38.06%) Windows 7
5 71 (28.74%) MS Excel
6 58 (23.48%) ITIL
7 52 (21.05%) Citrix
8 50 (20.24%) Windows 8
9 45 (18.22%) Incident Management
10 38 (15.38%) Windows XP
11 21 (8.50%) MS Exchange
11 21 (8.50%) Office 365
12 19 (7.69%) Windows Server
12 19 (7.69%) SLA
12 19 (7.69%) TCP/IP
13 18 (7.29%) Windows Server 2008
14 16 (6.48%) Blackberry
14 16 (6.48%) Finance
15 13 (5.26%) Remedy
15 13 (5.26%) Service Management
16 12 (4.86%) Internet
16 12 (4.86%) DNS
16 12 (4.86%) LAN
17 10 (4.05%) WAN
17 10 (4.05%) Windows Server 2003
17 10 (4.05%) ServiceNow
18 9 (3.64%) Time Management
18 9 (3.64%) Degree
18 9 (3.64%) Service Delivery

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 21 (8.50%) MS Exchange
2 7 (2.83%) Blackberry Enterprise Server
2 7 (2.83%) Exchange Server 2003
2 7 (2.83%) IBM Notes
3 4 (1.62%) SharePoint
3 4 (1.62%) Skype for Business
4 3 (1.21%) Exchange Server 2010
5 2 (0.81%) Exchange Server 2013
5 2 (0.81%) IBM Domino
5 2 (0.81%) SharePoint 2010
6 1 (0.40%) BizTalk Server
Applications
1 110 (44.53%) MS Office
2 71 (28.74%) MS Excel
3 6 (2.43%) Spreadsheet
4 2 (0.81%) Acrobat
5 1 (0.40%) MS Visio
Business Applications
1 3 (1.21%) Dynamics CRM
2 1 (0.40%) assyst
2 1 (0.40%) Dynamics GP
Cloud Services
1 21 (8.50%) Office 365
2 1 (0.40%) Microsoft Azure
2 1 (0.40%) Yammer
Communications & Networking
1 19 (7.69%) TCP/IP
2 12 (4.86%) DNS
2 12 (4.86%) Internet
2 12 (4.86%) LAN
3 10 (4.05%) WAN
4 4 (1.62%) DHCP
4 4 (1.62%) Ethernet
4 4 (1.62%) VPN
5 2 (0.81%) Firewall
6 1 (0.40%) ADSL
6 1 (0.40%) HTTPS
6 1 (0.40%) IP Telephony
6 1 (0.40%) ISDN
6 1 (0.40%) PSTN
6 1 (0.40%) SAN
6 1 (0.40%) VoIP
Database & Business Intelligence
1 2 (0.81%) Essbase
1 2 (0.81%) MS Access
2 1 (0.40%) DB2
2 1 (0.40%) SQL Server
General
1 16 (6.48%) Finance
2 7 (2.83%) Retail
3 6 (2.43%) Advertising
4 4 (1.62%) Cantonese Language
4 4 (1.62%) Mandarin Language
4 4 (1.62%) Telecoms
5 2 (0.81%) Automotive
5 2 (0.81%) Banking
5 2 (0.81%) Marketing
6 1 (0.40%) Aerospace
6 1 (0.40%) French Language
6 1 (0.40%) Investment Banking
6 1 (0.40%) Italian Language
6 1 (0.40%) Law
6 1 (0.40%) Local Government
Libraries, Frameworks & Software Standards
1 3 (1.21%) J2EE
2 2 (0.81%) COM
Miscellaneous
1 16 (6.48%) Blackberry
2 5 (2.02%) Computer Science
3 4 (1.62%) Mainframe
3 4 (1.62%) NHS
4 3 (1.21%) Client/Server
4 3 (1.21%) iPad
4 3 (1.21%) Smartphone
5 2 (0.81%) Data Centre
5 2 (0.81%) Driving Licence
5 2 (0.81%) Enterprise Software
5 2 (0.81%) EPoS
6 1 (0.40%) Clustering
6 1 (0.40%) CMDB
6 1 (0.40%) Data Protection Act
6 1 (0.40%) iPhone
6 1 (0.40%) Replication
6 1 (0.40%) RIA
6 1 (0.40%) Video Conferencing
Operating Systems
1 168 (68.02%) Windows
2 94 (38.06%) Windows 7
3 50 (20.24%) Windows 8
4 38 (15.38%) Windows XP
5 19 (7.69%) Windows Server
6 18 (7.29%) Windows Server 2008
7 10 (4.05%) Windows Server 2003
8 8 (3.24%) Windows 10
8 8 (3.24%) Windows Server 2012
9 5 (2.02%) Apple iOS
9 5 (2.02%) Windows 2000
9 5 (2.02%) Windows NT
10 4 (1.62%) Android
10 4 (1.62%) Unix
11 3 (1.21%) Windows Vista
12 2 (0.81%) Linux
13 1 (0.40%) Mac OS X
13 1 (0.40%) Windows 2000 Server
Processes & Methodologies
1 58 (23.48%) ITIL
2 45 (18.22%) Incident Management
3 13 (5.26%) Service Management
4 9 (3.64%) Service Delivery
4 9 (3.64%) Time Management
5 8 (3.24%) ITSM
6 7 (2.83%) Asset Management
7 5 (2.02%) CRM
8 4 (1.62%) High Availability
8 4 (1.62%) Software Licensing
9 3 (1.21%) Business Analysis
9 3 (1.21%) Change Management
9 3 (1.21%) Data Analysis
9 3 (1.21%) ITIL V2
9 3 (1.21%) Network Management
9 3 (1.21%) Release Management
9 3 (1.21%) Wealth Management
10 2 (0.81%) BCP
10 2 (0.81%) Mentoring
10 2 (0.81%) Problem Management
Programming Languages
1 2 (0.81%) COBOL
1 2 (0.81%) VB
2 1 (0.40%) C
2 1 (0.40%) PowerShell
Qualifications
1 9 (3.64%) Degree
2 8 (3.24%) Microsoft Certification
3 6 (2.43%) ITIL Certification
4 4 (1.62%) MOS
5 3 (1.21%) ITIL Foundation Certificate
6 2 (0.81%) MCITP
6 2 (0.81%) MCP
6 2 (0.81%) MCSE
6 2 (0.81%) SC Cleared
6 2 (0.81%) Security Cleared
7 1 (0.40%) A+ Certification
7 1 (0.40%) BPSS Clearance
7 1 (0.40%) CCNA
7 1 (0.40%) Cisco Certification
7 1 (0.40%) MCTS
Quality Assurance & Compliance
1 19 (7.69%) SLA
System Software
1 127 (51.42%) Active Directory
2 4 (1.62%) VMware Infrastructure
3 2 (0.81%) Terminal Services
4 1 (0.40%) Microsoft App-V
4 1 (0.40%) Samba
Systems Management
1 6 (2.43%) SCCM
2 3 (1.21%) WSUS
3 2 (0.81%) BMC Marimba
3 2 (0.81%) DameWare
3 2 (0.81%) Symantec Endpoint Protection
4 1 (0.40%) Backup Exec
4 1 (0.40%) Casper Suite
4 1 (0.40%) Malwarebytes
4 1 (0.40%) McAfee ePO
4 1 (0.40%) Norton AntiVirus
4 1 (0.40%) Unicenter
Vendors
1 110 (44.53%) Microsoft
2 52 (21.05%) Citrix
3 13 (5.26%) Remedy
4 10 (4.05%) ServiceNow
5 9 (3.64%) Cisco
5 9 (3.64%) HP
6 7 (2.83%) Lotus
6 7 (2.83%) SAP
7 6 (2.43%) Apple
8 5 (2.02%) Intel Security
8 5 (2.02%) VMware
9 3 (1.21%) Avaya
9 3 (1.21%) LANDesk
9 3 (1.21%) Mitel
9 3 (1.21%) Symantec
10 2 (0.81%) Adobe
10 2 (0.81%) EMC
10 2 (0.81%) Kaseya
10 2 (0.81%) Panasonic
10 2 (0.81%) ThinPrint
London
Marcus Donald People
Rate: £190 - £200 per day
Posted: Yesterday
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 4 days ago
Gloucestershire
CPS Group Limited
Rate: £9 - £15 per hour
Posted: 22 days ago