The statistics below represent IT contracts advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 5 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
5 Dec 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 503 479 400
Rank change year-on-year
-24 -79
Contract jobs requiring a Help Desk Support 111 136 215
As % of all contract IT jobs located in England 0.24% 0.27% 0.41%
As % of the Job Titles category 0.25% 0.29% 0.44%
Number of daily rates quoted 71 43 80
Median daily rate £145 £140 £135
Median daily rate % change year-on-year
+3.57% +3.70%
90% offered a daily rate of more than £108 £103 £100
10% offered a daily rate of more than £195 £235 £191
UK excluding London median daily rate £135 £118 £128
% change year-on-year
+14.89% -7.84%
Number of hourly rates quoted 30 59 90
Median hourly rate £15.00 £12.11 £12.00
Median hourly rate % change year-on-year
+23.86% +0.91%
90% offered a hourly rate of more than £11.65 £8.66 £9.45
10% offered a hourly rate of more than £16.55 £16.50 £17.00
UK excluding London median hourly rate £15.00 £12.00 £12.00
% change year-on-year
+25.00% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
43899 47527 48849
As % of all contract IT jobs located in England 94.60% 94.94% 93.26%
Number of daily rates quoted 28945 30730 31404
Median daily rate £425 £420 £400
Median daily rate % change year-on-year
+1.19% +5.00%
90% offered a daily rate of more than £250 £263 £225
10% offered a daily rate of more than £600 £595 £575
UK excluding London median daily rate £398 £385 £375
% change year-on-year
+3.31% +2.66%
Number of hourly rates quoted 1518 1872 2042
Median hourly rate £16.50 £17.00 £16.00
Median hourly rate % change year-on-year
-2.94% +6.25%
90% offered a hourly rate of more than £11.00 £10.50 £10.50
10% offered a hourly rate of more than £43.50 £43.50 £37.50
UK excluding London median hourly rate £16.50 £17.00 £15.77
% change year-on-year
-2.94% +7.79%

Help Desk Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 5 December 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 5 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -14 44 £163 +8.33% 6
West Midlands -5 16 £133 -44.21% 1
South East -1 14 £145 +20.83% 9
East of England -7 10 £235 +80.76% 2
Yorkshire +16 7 £155 +55.00% 3
South West +11 7 £151 +34.44% 2
North West +6 7 £115 -17.85% 7
East Midlands -7 6 - -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 5 December 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 163 (67.92%) Windows
2 133 (55.42%) Active Directory
3 112 (46.67%) MS Office
4 103 (42.92%) Microsoft
5 88 (36.67%) Windows 7
6 73 (30.42%) MS Excel
7 47 (19.58%) Windows 8
8 44 (18.33%) ITIL
8 44 (18.33%) Citrix
9 37 (15.42%) Incident Management
10 23 (9.58%) Blackberry
11 21 (8.75%) Windows XP
12 20 (8.33%) Windows 10
12 20 (8.33%) Office 365
13 15 (6.25%) Law
14 14 (5.83%) LAN
15 13 (5.42%) SLA
15 13 (5.42%) Finance
16 12 (5.00%) Service Management
17 11 (4.58%) Service Delivery
17 11 (4.58%) MS Exchange
17 11 (4.58%) Windows Server 2008
17 11 (4.58%) Windows Server
18 10 (4.17%) Retail
18 10 (4.17%) Apple
19 9 (3.75%) WAN
19 9 (3.75%) SAP
19 9 (3.75%) Legal
20 8 (3.33%) SCCM
20 8 (3.33%) Asset Management

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (4.58%) MS Exchange
2 6 (2.50%) Skype for Business
3 3 (1.25%) Exchange Server 2010
3 3 (1.25%) IBM Notes
4 2 (0.83%) Blackberry Enterprise Server
4 2 (0.83%) Exchange Server 2003
4 2 (0.83%) Exchange Server 2013
5 1 (0.42%) BizTalk Server
5 1 (0.42%) CMS
5 1 (0.42%) SharePoint
Applications
1 112 (46.67%) MS Office
2 73 (30.42%) MS Excel
3 5 (2.08%) Spreadsheet
4 1 (0.42%) Acrobat
4 1 (0.42%) MS PowerPoint
Business Applications
1 4 (1.67%) Dynamics CRM
2 1 (0.42%) assyst
2 1 (0.42%) Dynamics NAV
2 1 (0.42%) Oracle Applications
2 1 (0.42%) Oracle EBS
2 1 (0.42%) SAP Oil and Gas
Cloud Services
1 20 (8.33%) Office 365
2 3 (1.25%) Microsoft Azure
3 2 (0.83%) G Suite
4 1 (0.42%) Yammer
Communications & Networking
1 14 (5.83%) LAN
2 9 (3.75%) WAN
3 7 (2.92%) DNS
3 7 (2.92%) TCP/IP
4 6 (2.50%) Internet
5 4 (1.67%) DHCP
6 3 (1.25%) Firewall
7 2 (0.83%) Remote Desktop
7 2 (0.83%) Skype
7 2 (0.83%) VPN
8 1 (0.42%) Ethernet
8 1 (0.42%) HTTPS
8 1 (0.42%) LDAP
Database & Business Intelligence
1 3 (1.25%) SQL Server
2 2 (0.83%) Essbase
2 2 (0.83%) MS Access
3 1 (0.42%) BusinessObjects
3 1 (0.42%) BusinessObjects Business Intelligence
3 1 (0.42%) DB2
3 1 (0.42%) Oracle BI EE
General
1 15 (6.25%) Law
2 13 (5.42%) Finance
3 10 (4.17%) Retail
4 9 (3.75%) Legal
5 7 (2.92%) Advertising
6 6 (2.50%) Telecoms
7 4 (1.67%) Cantonese Language
7 4 (1.67%) Mandarin Language
8 3 (1.25%) Banking
8 3 (1.25%) Marketing
9 2 (0.83%) Investment Banking
10 1 (0.42%) Aerospace
10 1 (0.42%) Dutch Language
10 1 (0.42%) Electronics
10 1 (0.42%) French Language
10 1 (0.42%) German Language
10 1 (0.42%) Manufacturing
10 1 (0.42%) Military
10 1 (0.42%) Spanish Language
Libraries, Frameworks & Software Standards
1 3 (1.25%) J2EE
2 2 (0.83%) COM
Miscellaneous
1 23 (9.58%) Blackberry
2 7 (2.92%) EPoS
2 7 (2.92%) NHS
3 4 (1.67%) Computer Science
3 4 (1.67%) iPhone
3 4 (1.67%) Mainframe
4 3 (1.25%) Client/Server
4 3 (1.25%) iPad
4 3 (1.25%) Smartphone
5 2 (0.83%) Data Centre
5 2 (0.83%) Enterprise Software
5 2 (0.83%) Video Conferencing
6 1 (0.42%) Fat Client
6 1 (0.42%) Management Information System
6 1 (0.42%) RIA
6 1 (0.42%) Thin Client
Operating Systems
1 163 (67.92%) Windows
2 88 (36.67%) Windows 7
3 47 (19.58%) Windows 8
4 21 (8.75%) Windows XP
5 20 (8.33%) Windows 10
6 11 (4.58%) Windows Server
6 11 (4.58%) Windows Server 2008
7 6 (2.50%) Android
7 6 (2.50%) Apple iOS
7 6 (2.50%) Windows 2000
7 6 (2.50%) Windows Server 2003
7 6 (2.50%) Windows Server 2012
8 4 (1.67%) Unix
8 4 (1.67%) Windows Vista
9 3 (1.25%) Linux
9 3 (1.25%) Mac OS X
10 1 (0.42%) Windows NT
Processes & Methodologies
1 44 (18.33%) ITIL
2 37 (15.42%) Incident Management
3 12 (5.00%) Service Management
4 11 (4.58%) Service Delivery
5 8 (3.33%) Asset Management
5 8 (3.33%) ITSM
6 4 (1.67%) CRM
6 4 (1.67%) Time Management
7 3 (1.25%) Business Analysis
7 3 (1.25%) Change Management
7 3 (1.25%) Data Analysis
7 3 (1.25%) Email Management
7 3 (1.25%) High Availability
7 3 (1.25%) ITIL V2
7 3 (1.25%) Release Management
7 3 (1.25%) Wealth Management
8 2 (0.83%) ITIL V3
8 2 (0.83%) Network Monitoring
8 2 (0.83%) Process Improvement
8 2 (0.83%) Software Licensing
Programming Languages
1 2 (0.83%) COBOL
1 2 (0.83%) VB
2 1 (0.42%) PowerShell
2 1 (0.42%) SQL
Qualifications
1 8 (3.33%) ITIL Certification
2 7 (2.92%) MOS
3 6 (2.50%) Degree
3 6 (2.50%) MCP
4 4 (1.67%) ITIL Foundation Certificate
5 3 (1.25%) SC Cleared
5 3 (1.25%) Security Cleared
6 2 (0.83%) CCNA
6 2 (0.83%) Cisco Certification
6 2 (0.83%) Microsoft Certification
7 1 (0.42%) A+ Certification
7 1 (0.42%) BPSS Clearance
7 1 (0.42%) MCITP
7 1 (0.42%) MCTS
Quality Assurance & Compliance
1 13 (5.42%) SLA
System Software
1 133 (55.42%) Active Directory
2 3 (1.25%) VMware Infrastructure
3 1 (0.42%) Samba
3 1 (0.42%) XenApp
Systems Management
1 8 (3.33%) SCCM
2 2 (0.83%) Symantec Endpoint Protection
3 1 (0.42%) Backup Exec
3 1 (0.42%) BMC Marimba
3 1 (0.42%) DameWare
3 1 (0.42%) Norton AntiVirus
Vendors
1 103 (42.92%) Microsoft
2 44 (18.33%) Citrix
3 10 (4.17%) Apple
4 9 (3.75%) SAP
5 8 (3.33%) Remedy
6 7 (2.92%) HP
7 6 (2.50%) Cisco
7 6 (2.50%) ServiceNow
8 3 (1.25%) Google
8 3 (1.25%) Lotus
8 3 (1.25%) Symantec
8 3 (1.25%) VMware
9 2 (0.83%) Avaya
9 2 (0.83%) Dell
9 2 (0.83%) IBM
9 2 (0.83%) LANDesk
9 2 (0.83%) Mitel
9 2 (0.83%) Oracle
9 2 (0.83%) Sophos
10 1 (0.42%) NETGEAR
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