The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 29 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 445 433 407
Rank change year-on-year
-12 -26
Contract jobs requiring a Help Desk Support 142 136 174
As % of all contract IT jobs located in England 0.27% 0.28% 0.33%
As % of the Job Titles category 0.30% 0.30% 0.35%
Number of daily rates quoted 62 39 55
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£130 £130 £140
Average daily rate % change year-on-year
- -7.14%
90% offered a daily rate of more than £95 £89 £100
10% offered a daily rate of more than £200 £180 £275
UK excluding London average daily rate £115 £108 £114
% change year-on-year
+6.97% -5.49%
Number of hourly rates quoted 51 69 66
Average hourly rate £12.00 £13.00 £13.00
Average hourly rate % change year-on-year
-7.69% -
90% offered a hourly rate of more than £10.00 £10.00 £9.02
10% offered a hourly rate of more than £17.00 £18.09 £20.29
UK excluding London average hourly rate £12.00 £12.50 £12.50
% change year-on-year
-4.00% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47889 44752 49340
As % of all contract IT jobs located in England 90.52% 92.74% 92.99%
Number of daily rates quoted 29883 27494 28187
Average daily rate £400 £400 £400
90% offered a daily rate of more than £225 £233 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 1912 1923 2479
Average hourly rate £16.50 £17.00 £18.68
Average hourly rate % change year-on-year
-2.94% -8.99%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £40.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 29 September 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 29 September 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 29 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +4 53 £125 +3.09% 14
London +5 38 £160 +6.66% 9
North West -3 14 £120 +20.60% 7
Yorkshire -3 11 £109 +1.16% 7
West Midlands -4 11 £90 +28.57% 6
South West -31 9 £95 -43.28% 5
East of England -31 3 £155 +67.56% 3
East Midlands - 3 - -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 29 September 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 213 (64.94%) Windows
2 125 (38.11%) MS Office
3 124 (37.80%) Active Directory
4 106 (32.32%) Microsoft
5 102 (31.10%) Windows 7
6 95 (28.96%) Windows XP
7 79 (24.09%) MS Excel
8 71 (21.65%) ITIL
9 56 (17.07%) Citrix
10 37 (11.28%) Windows Server 2008
11 35 (10.67%) Windows Server 2003
12 31 (9.45%) SLA
12 31 (9.45%) Finance
13 21 (6.40%) Blackberry
13 21 (6.40%) LAN
13 21 (6.40%) MS Exchange
14 20 (6.10%) Windows 2000
14 20 (6.10%) Security Cleared
15 19 (5.79%) Law
16 17 (5.18%) SC Cleared
16 17 (5.18%) Windows Vista
17 16 (4.88%) Service Management
18 15 (4.57%) HP
18 15 (4.57%) Internet
19 14 (4.27%) Microsoft Certification
19 14 (4.27%) Cisco
20 13 (3.96%) WorkSite
21 12 (3.66%) MCP
21 12 (3.66%) WAN
21 12 (3.66%) VMware

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 29 September 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (6.40%) MS Exchange
2 13 (3.96%) WorkSite
3 7 (2.13%) Exchange Server 2010
4 5 (1.52%) IBM Notes
4 5 (1.52%) Blackberry Enterprise Server
5 4 (1.22%) SharePoint
6 3 (0.91%) Lync
7 1 (0.30%) Exchange Server 2000
Applications
1 125 (38.11%) MS Office
2 79 (24.09%) MS Excel
3 8 (2.44%) MS PowerPoint
3 8 (2.44%) MS Visio
3 8 (2.44%) MS Project
4 7 (2.13%) Acrobat
5 2 (0.61%) Spreadsheet
Business Applications
1 2 (0.61%) Oracle EBS R12
1 2 (0.61%) Eikon
2 1 (0.30%) Oracle Financials
2 1 (0.30%) Agresso
2 1 (0.30%) Oracle EBS
2 1 (0.30%) Oracle Applications
2 1 (0.30%) Remedy ITSM
2 1 (0.30%) Cerner Millennium
2 1 (0.30%) Oracle iProcurement
Cloud Services
1 7 (2.13%) Office 365
2 2 (0.61%) SaaS
3 1 (0.30%) Google Apps
Communications & Networking
1 21 (6.40%) LAN
2 15 (4.57%) Internet
3 12 (3.66%) WAN
4 9 (2.74%) TCP/IP
4 9 (2.74%) VPN
5 6 (1.83%) Wireless
6 3 (0.91%) Intranet
7 2 (0.61%) IP Telephony
7 2 (0.61%) ADSL
8 1 (0.30%) Broadband
8 1 (0.30%) DNS
8 1 (0.30%) DHCP
8 1 (0.30%) Ethernet
8 1 (0.30%) FTP
8 1 (0.30%) Firewall
8 1 (0.30%) Wireshark
Database & Business Intelligence
1 3 (0.91%) SQL Server
2 2 (0.61%) Oracle Database
3 1 (0.30%) Oracle Reports
General
1 31 (9.45%) Finance
2 19 (5.79%) Law
3 10 (3.05%) Banking
3 10 (3.05%) Legal
4 4 (1.22%) Telecoms
4 4 (1.22%) Military
5 3 (0.91%) Manufacturing
5 3 (0.91%) Retail
5 3 (0.91%) Investment Banking
6 2 (0.61%) Swedish Language
6 2 (0.61%) Mandarin Language
6 2 (0.61%) Cantonese Language
6 2 (0.61%) Dutch Language
6 2 (0.61%) French Language
6 2 (0.61%) Norwegian Language
6 2 (0.61%) Portuguese Language
6 2 (0.61%) Local Government
6 2 (0.61%) Automotive
7 1 (0.30%) Advertising
7 1 (0.30%) Publishing
Miscellaneous
1 21 (6.40%) Blackberry
2 11 (3.35%) Management Information System
3 9 (2.74%) Analytical Skills
4 5 (1.52%) NHS
5 3 (0.91%) Thin Client
5 3 (0.91%) Fat Client
5 3 (0.91%) iPad
6 2 (0.61%) iPhone
6 2 (0.61%) Handset
7 1 (0.30%) EPoS
7 1 (0.30%) EFT
7 1 (0.30%) Smartcard
7 1 (0.30%) Smartphone
7 1 (0.30%) Statistics
7 1 (0.30%) Data Protection Act
7 1 (0.30%) Mathematics
7 1 (0.30%) Video Conferencing
7 1 (0.30%) User Experience
Operating Systems
1 213 (64.94%) Windows
2 102 (31.10%) Windows 7
3 95 (28.96%) Windows XP
4 37 (11.28%) Windows Server 2008
5 35 (10.67%) Windows Server 2003
6 20 (6.10%) Windows 2000
7 17 (5.18%) Windows Vista
8 10 (3.05%) Windows 8
8 10 (3.05%) Windows Server 2012
9 4 (1.22%) Android
10 3 (0.91%) Windows 2000 Server
11 2 (0.61%) AIX
11 2 (0.61%) Linux
12 1 (0.30%) Windows NT
12 1 (0.30%) Windows Mobile
12 1 (0.30%) Mac OS
Processes & Methodologies
1 71 (21.65%) ITIL
2 16 (4.88%) Service Management
3 11 (3.35%) Incident Management
4 10 (3.05%) Software Deployment
5 7 (2.13%) Problem Management
6 6 (1.83%) Network Monitoring
7 5 (1.52%) Service Delivery
7 5 (1.52%) CAD
7 5 (1.52%) ITSM
7 5 (1.52%) Service Desk Management
7 5 (1.52%) Mentoring
7 5 (1.52%) ITIL V3
8 4 (1.22%) Coaching
8 4 (1.22%) Data Management
8 4 (1.22%) PLM
8 4 (1.22%) CAE
9 3 (0.91%) ERP
9 3 (0.91%) Change Management
9 3 (0.91%) Disaster Recovery
9 3 (0.91%) ITIL V2
Programming Languages
1 3 (0.91%) C
2 2 (0.61%) SQL
3 1 (0.30%) VBA
Qualifications
1 20 (6.10%) Security Cleared
2 17 (5.18%) SC Cleared
3 14 (4.27%) Microsoft Certification
4 12 (3.66%) MCP
5 9 (2.74%) MCSE
6 7 (2.13%) A+ Certification
6 7 (2.13%) DV Cleared
7 6 (1.83%) Degree
7 6 (1.83%) Cisco Certification
7 6 (1.83%) CCNA
8 3 (0.91%) ITIL Certification
8 3 (0.91%) MOS
8 3 (0.91%) MCDST
9 2 (0.61%) MCITP
10 1 (0.30%) HND
10 1 (0.30%) BC Cleared
Quality Assurance & Compliance
1 31 (9.45%) SLA
2 2 (0.61%) ISO/IEC 20000
3 1 (0.30%) QA
System Software
1 124 (37.80%) Active Directory
2 5 (1.52%) VMware Infrastructure
3 2 (0.61%) VMware ESXi
3 2 (0.61%) Firmware
4 1 (0.30%) XenApp
Systems Management
1 5 (1.52%) OpenView
2 4 (1.22%) SCCM
3 2 (0.61%) Tivoli
3 2 (0.61%) Systems Management Server (SMS)
4 1 (0.30%) Nagios
4 1 (0.30%) Unicenter
4 1 (0.30%) Norton AntiVirus
4 1 (0.30%) Backup Exec
4 1 (0.30%) Cisco Prime
4 1 (0.30%) Opsview
4 1 (0.30%) Cacti
Vendors
1 106 (32.32%) Microsoft
2 56 (17.07%) Citrix
3 15 (4.57%) HP
4 14 (4.27%) Cisco
5 12 (3.66%) VMware
6 10 (3.05%) Oracle
6 10 (3.05%) Adobe
7 9 (2.74%) Remedy
8 5 (1.52%) Lotus
9 4 (1.22%) Altiris
9 4 (1.22%) Reuters
9 4 (1.22%) Bloomberg
10 3 (0.91%) CA
10 3 (0.91%) Interwoven
11 2 (0.61%) SonicWALL
11 2 (0.61%) Draytek
11 2 (0.61%) Sophos
11 2 (0.61%) Avaya
11 2 (0.61%) Fidessa
11 2 (0.61%) SAP
Leeds, West Yorkshire
Mortimer Spinks
Posted: 10 hours ago
Guildford, Surrey
Information Technology Services
Rate: £27k - 32k per year + Benefits, Bonus & Training
Posted: 3 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 4 days ago
Sunderland
Interquest - Korus Group - Brighton
Rate: £10 - £17 per hour
Posted: 4 days ago
Exeter, Devon
G2 Recruitment Solutions Ltd.
Rate: Market rate paid weekly
Posted: 5 days ago
Cheshire
Nigel Frank International Limited - Newcastle
Rate: £100 - £130 per day
Posted: 5 days ago
London
Information Technology Services
Rate: £170 - 200 per day
Posted: 5 days ago
Kingston Upon Hull
Interquest - Korus Group - Brighton
Rate: £10 - £15 per hour
Posted: 5 days ago
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £15 per hour
Posted: 5 days ago
City of London
Artemis IT Recruitment
Rate: £13.20 per hour
Posted: 7 days ago