The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 503 419 401
Rank change year-on-year
-84 -18
Contract jobs requiring a Help Desk Support 99 173 168
As % of all contract IT jobs located in England 0.21% 0.37% 0.38%
As % of the Job Titles category 0.22% 0.39% 0.40%
Number of daily rates quoted 36 64 44
Average daily rate £140 £135 £128
Average daily rate % change year-on-year
+3.70% +5.88%
90% offered a daily rate of more than £113 £110 £100
10% offered a daily rate of more than £220 £196 £218
UK excluding London average daily rate £138 £135 £125
% change year-on-year
+1.85% +8.00%
Number of hourly rates quoted 49 71 62
Average hourly rate £12.00 £12.50 £12.50
Average hourly rate % change year-on-year
-4.00% -
90% offered a hourly rate of more than £8.66 £9.00 £10.50
10% offered a hourly rate of more than £16.50 £17.50 £20.00
UK excluding London average hourly rate £12.00 £12.25 £12.00
% change year-on-year
-2.04% +2.08%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44618 44325 41838
As % of all contract IT jobs located in England 94.55% 94.46% 94.37%
Number of daily rates quoted 29130 28067 25288
Average daily rate £420 £400 £400
Average daily rate % change year-on-year
+5.00% -
90% offered a daily rate of more than £263 £245 £225
10% offered a daily rate of more than £590 £575 £575
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 1611 1774 1871
Average hourly rate £17.50 £16.75 £17.50
Average hourly rate % change year-on-year
+4.47% -4.28%
90% offered a hourly rate of more than £11.00 £10.96 £11.35
10% offered a hourly rate of more than £49.50 £40.00 £40.00
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 8 February 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 8 February 2016.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 43 £130 -7.14% 10
South East -35 20 £138 -8.33% 12
East of England 0 14 £145 +7.40% 7
East Midlands -9 9 - - 1
Yorkshire -21 6 £245 +165.22% 4
North West -23 5 £238 +106.52% 2
South West -12 1 - - 1
West Midlands -26 1 - - 1
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 8 February 2016, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 142 (62.83%) Windows
2 118 (52.21%) Active Directory
3 98 (43.36%) Microsoft
4 95 (42.04%) MS Office
5 81 (35.84%) Windows 7
6 72 (31.86%) ITIL
7 58 (25.66%) MS Excel
8 42 (18.58%) Windows 8
9 41 (18.14%) Citrix
10 34 (15.04%) Windows XP
11 23 (10.18%) Blackberry
12 19 (8.41%) Microsoft Certification
13 17 (7.52%) Incident Management
13 17 (7.52%) Finance
14 16 (7.08%) MS Exchange
14 16 (7.08%) WAN
14 16 (7.08%) Office 365
15 15 (6.64%) Windows Server
16 14 (6.19%) LAN
16 14 (6.19%) HP
16 14 (6.19%) Security Cleared
17 13 (5.75%) SCCM
17 13 (5.75%) TCP/IP
18 12 (5.31%) MCP
18 12 (5.31%) SLA
18 12 (5.31%) Law
19 11 (4.87%) iPad
19 11 (4.87%) VPN
20 10 (4.42%) SQL
20 10 (4.42%) Cisco

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 8 February 2016, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (7.08%) MS Exchange
2 10 (4.42%) Exchange Server 2010
3 8 (3.54%) SharePoint
4 6 (2.65%) Skype for Business
5 4 (1.77%) Exchange Server 2013
6 3 (1.33%) Exchange Server 2007
7 2 (0.88%) Blackberry Enterprise Server
7 2 (0.88%) Exchange Server 2003
7 2 (0.88%) IBM Notes
7 2 (0.88%) SharePoint 2010
Applications
1 95 (42.04%) MS Office
2 58 (25.66%) MS Excel
3 4 (1.77%) MS PowerPoint
4 1 (0.44%) Adobe Creative Suite
4 1 (0.44%) Spreadsheet
Business Applications
1 1 (0.44%) Remedy ITSM
1 1 (0.44%) SAP Oil and Gas
1 1 (0.44%) Visualfiles
Cloud Services
1 16 (7.08%) Office 365
2 4 (1.77%) Google Apps
3 1 (0.44%) Mimecast
3 1 (0.44%) SaaS
Communications & Networking
1 16 (7.08%) WAN
2 14 (6.19%) LAN
3 13 (5.75%) TCP/IP
4 11 (4.87%) VPN
5 8 (3.54%) DHCP
6 6 (2.65%) DNS
7 5 (2.21%) VoIP
7 5 (2.21%) Wi-Fi
8 4 (1.77%) Internet
8 4 (1.77%) Remote Desktop
9 2 (0.88%) 3G
9 2 (0.88%) Intranet
9 2 (0.88%) IP Telephony
9 2 (0.88%) PBX
9 2 (0.88%) Wireless
10 1 (0.44%) Asterisk PBX
10 1 (0.44%) DECT
10 1 (0.44%) Extranet
10 1 (0.44%) Firewall
10 1 (0.44%) Skype
Database & Business Intelligence
1 2 (0.88%) SQL Server
Development Applications
1 1 (0.44%) JIRA
General
1 17 (7.52%) Finance
2 12 (5.31%) Law
3 9 (3.98%) Banking
4 8 (3.54%) Legal
5 6 (2.65%) Investment Banking
6 5 (2.21%) Retail
6 5 (2.21%) Telecoms
7 3 (1.33%) Advertising
8 2 (0.88%) French Language
8 2 (0.88%) Local Government
9 1 (0.44%) Billing
9 1 (0.44%) Electronics
9 1 (0.44%) German Language
9 1 (0.44%) Manufacturing
9 1 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.44%) .NET
1 1 (0.44%) Web Services
1 1 (0.44%) X-Windows
Miscellaneous
1 23 (10.18%) Blackberry
2 11 (4.87%) iPad
3 8 (3.54%) iPhone
4 6 (2.65%) NHS
5 4 (1.77%) Analytical Skills
5 4 (1.77%) Statistics
6 3 (1.33%) Mobile Computing
6 3 (1.33%) Smartphone
6 3 (1.33%) Video Conferencing
7 2 (0.88%) Driving Licence
7 2 (0.88%) Handset
7 2 (0.88%) PMI
8 1 (0.44%) Client/Server
8 1 (0.44%) Computer Science
8 1 (0.44%) Contactless
8 1 (0.44%) Enterprise Software
8 1 (0.44%) EPoS
8 1 (0.44%) Management Information System
Operating Systems
1 142 (62.83%) Windows
2 81 (35.84%) Windows 7
3 42 (18.58%) Windows 8
4 34 (15.04%) Windows XP
5 15 (6.64%) Windows Server
6 9 (3.98%) Windows Server 2008
7 6 (2.65%) Android
7 6 (2.65%) Windows Server 2012
7 6 (2.65%) Windows Vista
8 3 (1.33%) Apple iOS
8 3 (1.33%) Linux
8 3 (1.33%) Windows Server 2003
9 2 (0.88%) Windows 10
10 1 (0.44%) Mac OS X
10 1 (0.44%) Unix
10 1 (0.44%) VMS
10 1 (0.44%) Windows 2000
Processes & Methodologies
1 72 (31.86%) ITIL
2 17 (7.52%) Incident Management
3 10 (4.42%) Service Management
4 9 (3.98%) ITSM
5 8 (3.54%) Problem Management
5 8 (3.54%) Service Delivery
6 7 (3.10%) Ticket Management
7 6 (2.65%) Change Management
7 6 (2.65%) ITIL V3
7 6 (2.65%) Time Management
8 4 (1.77%) Data Protection
8 4 (1.77%) Migration
9 3 (1.33%) Asset Management
9 3 (1.33%) Coaching
9 3 (1.33%) Continuous Improvement
9 3 (1.33%) Information Security
10 2 (0.88%) BPR
10 2 (0.88%) People Management
10 2 (0.88%) Software License Management
10 2 (0.88%) Workflow
Programming Languages
1 10 (4.42%) SQL
2 3 (1.33%) C
3 2 (0.88%) C#
4 1 (0.44%) PowerShell
Qualifications
1 19 (8.41%) Microsoft Certification
2 14 (6.19%) Security Cleared
3 12 (5.31%) MCP
4 7 (3.10%) ITIL Certification
5 6 (2.65%) A+ Certification
5 6 (2.65%) MOS
6 4 (1.77%) Degree
6 4 (1.77%) MCSE
7 3 (1.33%) CCNA
7 3 (1.33%) Cisco Certification
7 3 (1.33%) DV Cleared
7 3 (1.33%) MCDST
7 3 (1.33%) MCITP
7 3 (1.33%) SC Cleared
8 2 (0.88%) ITIL Foundation Certificate
8 2 (0.88%) MCSA
8 2 (0.88%) PMI Certification
9 1 (0.44%) DBS Check
9 1 (0.44%) HND
Quality Assurance & Compliance
1 12 (5.31%) SLA
2 1 (0.44%) Disclosure Scotland
2 1 (0.44%) QA
System Software
1 118 (52.21%) Active Directory
2 2 (0.88%) XenApp
3 1 (0.44%) Hyper-V
3 1 (0.44%) Samba
3 1 (0.44%) Terminal Services
3 1 (0.44%) VMware Infrastructure
Systems Management
1 13 (5.75%) SCCM
2 3 (1.33%) Backup Exec
3 2 (0.88%) OpenView
3 2 (0.88%) OVSD
4 1 (0.44%) AirWatch
4 1 (0.44%) Cisco CUCM
4 1 (0.44%) DameWare
4 1 (0.44%) NetBackup
4 1 (0.44%) Norton AntiVirus
4 1 (0.44%) SCVMM
Vendors
1 98 (43.36%) Microsoft
2 41 (18.14%) Citrix
3 14 (6.19%) HP
4 10 (4.42%) Cisco
4 10 (4.42%) Remedy
5 6 (2.65%) Apple
6 5 (2.21%) Sun
7 4 (1.77%) Google
8 3 (1.33%) Oracle
8 3 (1.33%) ServiceNow
8 3 (1.33%) VMware
9 2 (0.88%) Avaya
9 2 (0.88%) iManage
9 2 (0.88%) LANDesk
9 2 (0.88%) Lotus
9 2 (0.88%) Nokia
9 2 (0.88%) Sage
9 2 (0.88%) SAP
9 2 (0.88%) Siemens
9 2 (0.88%) Symantec
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