The statistics below represent IT contracts advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 498 478 366
Rank change year-on-year
-20 -112
Contract jobs requiring a Help Desk Support 127 134 231
As % of all contract IT jobs located in England 0.25% 0.27% 0.48%
As % of the Job Titles category 0.27% 0.28% 0.51%
Number of daily rates quoted 43 42 69
Median daily rate £150 £133 £120
Median daily rate % change year-on-year
+13.20% +10.41%
90% offered a daily rate of more than £100 £100 £100
10% offered a daily rate of more than £188 £200 £190
UK excluding London median daily rate £150 £130 £120
% change year-on-year
+15.38% +8.33%
Number of hourly rates quoted 53 62 98
Median hourly rate £12.50 £14.00 £12.50
Median hourly rate % change year-on-year
-10.71% +12.00%
90% offered a hourly rate of more than £10.10 £9.08 £8.61
10% offered a hourly rate of more than £16.90 £21.55 £17.50
UK excluding London median hourly rate £12.50 £13.50 £12.00
% change year-on-year
-7.40% +12.50%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47502 47488 45467
As % of all contract IT jobs located in England 94.92% 94.71% 94.59%
Number of daily rates quoted 31380 29845 28550
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1349 1884 1941
Median hourly rate £18.00 £17.00 £17.00
Median hourly rate % change year-on-year
+5.88% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £41.00 £40.00
UK excluding London median hourly rate £17.95 £16.16 £16.50
% change year-on-year
+11.04% -2.06%

Help Desk Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 28 May 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 28 May 2016.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +3 40 £150 +11.11% 11
London -40 25 £135 -10.00% 8
East of England +20 24 £120 - 4
South West +3 12 £120 - 3
North West +1 10 £125 - 3
West Midlands -5 10 £180 +46.93% 3
East Midlands +10 3 - - 2
Yorkshire +9 3 £100 +43.36%
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 May 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 144 (67.29%) Windows
2 123 (57.48%) Active Directory
3 96 (44.86%) Microsoft
4 88 (41.12%) MS Office
5 74 (34.58%) Windows 7
6 49 (22.90%) ITIL
7 46 (21.50%) MS Excel
8 42 (19.63%) Citrix
9 37 (17.29%) Windows XP
10 35 (16.36%) Windows 8
11 29 (13.55%) TCP/IP
12 28 (13.08%) Incident Management
13 21 (9.81%) Windows Server
14 20 (9.35%) Windows Server 2008
14 20 (9.35%) MS Exchange
15 19 (8.88%) LAN
16 18 (8.41%) WAN
16 18 (8.41%) DNS
16 18 (8.41%) Finance
17 17 (7.94%) Microsoft Certification
18 16 (7.48%) Blackberry
19 15 (7.01%) Cisco
20 14 (6.54%) HP
20 14 (6.54%) VPN
20 14 (6.54%) Windows Server 2012
21 13 (6.07%) IBM Notes
21 13 (6.07%) Lotus
22 12 (5.61%) Remedy
22 12 (5.61%) Service Management
22 12 (5.61%) Office 365

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 20 (9.35%) MS Exchange
2 13 (6.07%) IBM Notes
3 9 (4.21%) Exchange Server 2003
4 8 (3.74%) SharePoint
5 7 (3.27%) Blackberry Enterprise Server
5 7 (3.27%) Exchange Server 2010
6 5 (2.34%) IBM Domino
7 4 (1.87%) SharePoint 2010
7 4 (1.87%) Skype for Business
8 2 (0.93%) Exchange Server 2013
9 1 (0.47%) Exchange Server 2007
9 1 (0.47%) IIS
9 1 (0.47%) WordPress
Applications
1 88 (41.12%) MS Office
2 46 (21.50%) MS Excel
3 4 (1.87%) Acrobat
4 3 (1.40%) MS PowerPoint
5 1 (0.47%) MS Visio
Business Applications
1 1 (0.47%) Dynamics GP
Cloud Services
1 12 (5.61%) Office 365
2 1 (0.47%) Google Apps
Communications & Networking
1 29 (13.55%) TCP/IP
2 19 (8.88%) LAN
3 18 (8.41%) DNS
3 18 (8.41%) WAN
4 14 (6.54%) VPN
5 10 (4.67%) Internet
6 7 (3.27%) DHCP
7 3 (1.40%) Ethernet
7 3 (1.40%) Extranet
7 3 (1.40%) Remote Desktop
7 3 (1.40%) Wi-Fi
8 2 (0.93%) VoIP
9 1 (0.47%) ADSL
9 1 (0.47%) Firewall
9 1 (0.47%) IP Telephony
9 1 (0.47%) ISDN
9 1 (0.47%) PSTN
9 1 (0.47%) SAN
9 1 (0.47%) SSL
9 1 (0.47%) Wireless
General
1 18 (8.41%) Finance
2 6 (2.80%) Banking
2 6 (2.80%) Local Government
3 5 (2.34%) Advertising
4 3 (1.40%) Law
4 3 (1.40%) Retail
5 2 (0.93%) Automotive
5 2 (0.93%) German Language
5 2 (0.93%) Investment Banking
5 2 (0.93%) Legal
5 2 (0.93%) Telecoms
6 1 (0.47%) French Language
6 1 (0.47%) Games
6 1 (0.47%) Italian Language
Miscellaneous
1 16 (7.48%) Blackberry
2 8 (3.74%) iPhone
3 7 (3.27%) Smartphone
4 6 (2.80%) iPad
5 5 (2.34%) Driving Licence
6 4 (1.87%) NHS
7 3 (1.40%) Mobile Computing
8 2 (0.93%) Analytical Skills
8 2 (0.93%) Computer Science
9 1 (0.47%) Clustering
9 1 (0.47%) Contactless
9 1 (0.47%) Data Centre
9 1 (0.47%) Data Protection Act
9 1 (0.47%) Enterprise Software
9 1 (0.47%) Replication
9 1 (0.47%) Statistics
Operating Systems
1 144 (67.29%) Windows
2 74 (34.58%) Windows 7
3 37 (17.29%) Windows XP
4 35 (16.36%) Windows 8
5 21 (9.81%) Windows Server
6 20 (9.35%) Windows Server 2008
7 14 (6.54%) Windows Server 2012
8 11 (5.14%) Android
9 10 (4.67%) Windows Server 2003
10 4 (1.87%) Windows 10
10 4 (1.87%) Windows 2000
10 4 (1.87%) Windows NT
11 3 (1.40%) Apple iOS
11 3 (1.40%) Windows 2000 Server
12 2 (0.93%) Unix
13 1 (0.47%) CentOS
13 1 (0.47%) Linux
13 1 (0.47%) Mac OS X
13 1 (0.47%) Ubuntu
13 1 (0.47%) Windows Phone
Processes & Methodologies
1 49 (22.90%) ITIL
2 28 (13.08%) Incident Management
3 12 (5.61%) Service Management
4 8 (3.74%) ITSM
5 6 (2.80%) Change Management
6 5 (2.34%) Time Management
7 4 (1.87%) Service Delivery
8 3 (1.40%) Coaching
8 3 (1.40%) CRM
8 3 (1.40%) Desktop Virtualisation
8 3 (1.40%) Software Licensing
9 2 (0.93%) Asset Management
9 2 (0.93%) ITIL V2
9 2 (0.93%) ITIL V3
9 2 (0.93%) Problem Management
9 2 (0.93%) Project Management
9 2 (0.93%) Software Deployment
9 2 (0.93%) Ticket Management
10 1 (0.47%) Mobile Device Management
10 1 (0.47%) Service Desk Management
Programming Languages
1 3 (1.40%) SQL
2 2 (0.93%) C
3 1 (0.47%) C#
3 1 (0.47%) PHP
3 1 (0.47%) PowerShell
Qualifications
1 17 (7.94%) Microsoft Certification
2 6 (2.80%) Degree
3 5 (2.34%) CCNA
3 5 (2.34%) Cisco Certification
3 5 (2.34%) ITIL Certification
3 5 (2.34%) MCP
3 5 (2.34%) MCSE
4 4 (1.87%) MCITP
5 3 (1.40%) A+ Certification
6 2 (0.93%) MCSA
6 2 (0.93%) MOS
6 2 (0.93%) SC Cleared
6 2 (0.93%) Security Cleared
7 1 (0.47%) DBS Check
7 1 (0.47%) DV Cleared
7 1 (0.47%) HND
7 1 (0.47%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (5.14%) SLA
System Software
1 123 (57.48%) Active Directory
2 4 (1.87%) Terminal Services
3 2 (0.93%) VMware Infrastructure
4 1 (0.47%) Citrix Presentation Server
4 1 (0.47%) iptables
4 1 (0.47%) Microsoft App-V
Systems Management
1 7 (3.27%) SCCM
2 5 (2.34%) DameWare
3 4 (1.87%) Backup Exec
3 4 (1.87%) BMC Marimba
4 2 (0.93%) WSUS
5 1 (0.47%) Casper Suite
5 1 (0.47%) Malwarebytes
5 1 (0.47%) McAfee ePO
5 1 (0.47%) OVSD
5 1 (0.47%) Plesk
5 1 (0.47%) ServiceCenter
5 1 (0.47%) Symantec Endpoint Protection
5 1 (0.47%) Unicenter
Vendors
1 96 (44.86%) Microsoft
2 42 (19.63%) Citrix
3 15 (7.01%) Cisco
4 14 (6.54%) HP
5 13 (6.07%) Lotus
6 12 (5.61%) Remedy
7 11 (5.14%) ServiceNow
8 5 (2.34%) Apple
8 5 (2.34%) VMware
9 4 (1.87%) Adobe
9 4 (1.87%) BMC
9 4 (1.87%) PeopleSoft
9 4 (1.87%) ThinPrint
10 3 (1.40%) Dell
10 3 (1.40%) Intel Security
10 3 (1.40%) SAP
10 3 (1.40%) Sophos
11 2 (0.93%) Avaya
11 2 (0.93%) EMC
11 2 (0.93%) Panasonic
Nuneaton, Warwickshire
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Rate: £8 - £12 per hour
Posted: 3 days ago
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Rate: £8 - £12 per hour
Posted: 4 days ago
Bournemouth
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Rate: Competitive Daily Rate
Posted: 15 days ago
Milton Keynes
Computacenter
Rate: Competitive
Posted: 19 days ago
Newcastle upon Tyne, Tyne and Wear, North East...
AWD online
Rate: up to £9.48 per hour
Posted: 22 days ago