The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 22 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Sep 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 438 412 404
Rank change year-on-year
-26 -8
Contract jobs requiring a Help Desk Support 144 133 176
As % of all contract IT jobs located in England 0.27% 0.28% 0.33%
As % of the Job Titles category 0.30% 0.30% 0.35%
Number of daily rates quoted 62 39 52
Average daily rate
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£130 £125 £140
Average daily rate % change year-on-year
+4.00% -10.71%
90% offered a daily rate of more than £95 £89 £100
10% offered a daily rate of more than £205 £172 £275
UK excluding London average daily rate £115 £104 £114
% change year-on-year
+11.11% -9.01%
Number of hourly rates quoted 50 63 68
Average hourly rate £12.25 £13.00 £13.00
Average hourly rate % change year-on-year
-5.76% -
90% offered a hourly rate of more than £9.87 £10.10 £9.02
10% offered a hourly rate of more than £17.05 £17.84 £20.20
UK excluding London average hourly rate £12.00 £12.50 £12.50
% change year-on-year
-4.00% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47622 44788 49883
As % of all contract IT jobs located in England 90.78% 92.82% 92.99%
Number of daily rates quoted 29593 27431 28526
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £235 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 1905 1938 2490
Average hourly rate £16.50 £17.00 £18.75
Average hourly rate % change year-on-year
-2.94% -9.33%
90% offered a hourly rate of more than £10.50 £11.00 £11.19
10% offered a hourly rate of more than £39.00 £40.00 £41.50
UK excluding London average hourly rate £16.50 £16.20 £17.50
% change year-on-year
+1.85% -7.42%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 22 September 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 22 September 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 22 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +10 56 £130 +7.21% 16
London +1 40 £160 +9.21% 5
West Midlands -3 14 £90 +28.57% 2
North West -5 14 £125 +25.62% 5
Yorkshire -3 8 £109 -3.33% 2
South West -36 7 £95 +18.75% 3
East Midlands - 3 - -
East of England -36 2 £155 +67.56% 4
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 22 September 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 208 (63.41%) Windows
2 125 (38.11%) MS Office
2 125 (38.11%) Active Directory
3 110 (33.54%) Microsoft
4 101 (30.79%) Windows XP
5 99 (30.18%) Windows 7
6 81 (24.70%) MS Excel
7 70 (21.34%) ITIL
8 54 (16.46%) Citrix
9 38 (11.59%) Windows Server 2008
10 36 (10.98%) Windows Server 2003
11 31 (9.45%) SLA
12 30 (9.15%) Finance
13 22 (6.71%) Windows 2000
13 22 (6.71%) LAN
14 21 (6.40%) MS Exchange
14 21 (6.40%) Blackberry
14 21 (6.40%) Security Cleared
15 19 (5.79%) Windows Vista
16 18 (5.49%) SC Cleared
16 18 (5.49%) Law
17 16 (4.88%) Microsoft Certification
18 15 (4.57%) HP
18 15 (4.57%) Internet
18 15 (4.57%) Service Management
19 14 (4.27%) Cisco
19 14 (4.27%) MCP
20 13 (3.96%) WAN
21 12 (3.66%) WorkSite
21 12 (3.66%) VMware

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 22 September 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (6.40%) MS Exchange
2 12 (3.66%) WorkSite
3 7 (2.13%) Exchange Server 2010
3 7 (2.13%) IBM Notes
4 5 (1.52%) Blackberry Enterprise Server
5 4 (1.22%) SharePoint
6 3 (0.91%) Lync
7 1 (0.30%) Exchange Server 2000
Applications
1 125 (38.11%) MS Office
2 81 (24.70%) MS Excel
3 10 (3.05%) MS PowerPoint
4 8 (2.44%) MS Project
4 8 (2.44%) MS Visio
5 7 (2.13%) Acrobat
6 2 (0.61%) Spreadsheet
Business Applications
1 2 (0.61%) Remedy ITSM
1 2 (0.61%) Oracle EBS R12
1 2 (0.61%) Eikon
2 1 (0.30%) Oracle iProcurement
2 1 (0.30%) Cerner Millennium
2 1 (0.30%) Oracle Financials
2 1 (0.30%) Agresso
2 1 (0.30%) SAP HR
2 1 (0.30%) Oracle EBS
2 1 (0.30%) Oracle Applications
2 1 (0.30%) SAP Payroll
Cloud Services
1 7 (2.13%) Office 365
2 1 (0.30%) SaaS
2 1 (0.30%) Google Apps
Communications & Networking
1 22 (6.71%) LAN
2 15 (4.57%) Internet
3 13 (3.96%) WAN
4 10 (3.05%) TCP/IP
5 9 (2.74%) VPN
6 6 (1.83%) Wireless
7 3 (0.91%) Intranet
8 2 (0.61%) IP Telephony
8 2 (0.61%) ADSL
9 1 (0.30%) Broadband
9 1 (0.30%) DNS
9 1 (0.30%) DHCP
9 1 (0.30%) Ethernet
9 1 (0.30%) FTP
9 1 (0.30%) Wireshark
9 1 (0.30%) Firewall
Database & Business Intelligence
1 3 (0.91%) SQL Server
2 1 (0.30%) Oracle Reports
2 1 (0.30%) Oracle Database
General
1 30 (9.15%) Finance
2 18 (5.49%) Law
3 10 (3.05%) Legal
3 10 (3.05%) Banking
4 4 (1.22%) Military
5 3 (0.91%) Telecoms
5 3 (0.91%) Retail
5 3 (0.91%) Investment Banking
6 2 (0.61%) Local Government
6 2 (0.61%) Mandarin Language
6 2 (0.61%) Cantonese Language
6 2 (0.61%) Dutch Language
6 2 (0.61%) French Language
6 2 (0.61%) Norwegian Language
6 2 (0.61%) Portuguese Language
6 2 (0.61%) Automotive
6 2 (0.61%) Manufacturing
6 2 (0.61%) Swedish Language
7 1 (0.30%) Advertising
7 1 (0.30%) Publishing
Miscellaneous
1 21 (6.40%) Blackberry
2 10 (3.05%) Management Information System
3 9 (2.74%) Analytical Skills
4 6 (1.83%) NHS
5 3 (0.91%) iPad
5 3 (0.91%) Thin Client
5 3 (0.91%) Fat Client
6 2 (0.61%) iPhone
6 2 (0.61%) Firmware
6 2 (0.61%) Handset
7 1 (0.30%) Replication
7 1 (0.30%) Smartphone
7 1 (0.30%) Data Protection Act
7 1 (0.30%) Mathematics
7 1 (0.30%) EPoS
7 1 (0.30%) EFT
7 1 (0.30%) User Experience
7 1 (0.30%) Video Conferencing
7 1 (0.30%) Smartcard
Operating Systems
1 208 (63.41%) Windows
2 101 (30.79%) Windows XP
3 99 (30.18%) Windows 7
4 38 (11.59%) Windows Server 2008
5 36 (10.98%) Windows Server 2003
6 22 (6.71%) Windows 2000
7 19 (5.79%) Windows Vista
8 10 (3.05%) Windows 8
8 10 (3.05%) Windows Server 2012
9 4 (1.22%) Android
10 3 (0.91%) Windows 2000 Server
11 2 (0.61%) Linux
11 2 (0.61%) Windows NT
12 1 (0.30%) AIX
12 1 (0.30%) Windows Mobile
12 1 (0.30%) Mac OS
Processes & Methodologies
1 70 (21.34%) ITIL
2 15 (4.57%) Service Management
3 11 (3.35%) Incident Management
4 9 (2.74%) Software Deployment
5 6 (1.83%) Problem Management
6 5 (1.52%) ITIL V3
6 5 (1.52%) Network Monitoring
6 5 (1.52%) Mentoring
6 5 (1.52%) Service Delivery
6 5 (1.52%) CAD
6 5 (1.52%) ITSM
7 4 (1.22%) Data Management
7 4 (1.22%) CAE
7 4 (1.22%) Coaching
7 4 (1.22%) PLM
7 4 (1.22%) Service Desk Management
8 3 (0.91%) ITIL V2
8 3 (0.91%) Change Management
9 2 (0.61%) Disaster Recovery
9 2 (0.61%) CRM
Programming Languages
1 3 (0.91%) C
2 2 (0.61%) SQL
3 1 (0.30%) VBA
Qualifications
1 21 (6.40%) Security Cleared
2 18 (5.49%) SC Cleared
3 16 (4.88%) Microsoft Certification
4 14 (4.27%) MCP
5 11 (3.35%) MCSE
6 8 (2.44%) A+ Certification
6 8 (2.44%) DV Cleared
7 6 (1.83%) Degree
7 6 (1.83%) CCNA
7 6 (1.83%) Cisco Certification
8 3 (0.91%) ITIL Certification
8 3 (0.91%) MOS
8 3 (0.91%) MCDST
9 2 (0.61%) MCITP
10 1 (0.30%) HND
10 1 (0.30%) BC Cleared
Quality Assurance & Compliance
1 31 (9.45%) SLA
2 1 (0.30%) QA
2 1 (0.30%) ISO/IEC 20000
System Software
1 125 (38.11%) Active Directory
2 5 (1.52%) VMware Infrastructure
3 2 (0.61%) VMware ESXi
4 1 (0.30%) XenApp
Systems Management
1 5 (1.52%) OpenView
2 4 (1.22%) SCCM
3 2 (0.61%) Systems Management Server (SMS)
4 1 (0.30%) Nagios
4 1 (0.30%) Norton AntiVirus
4 1 (0.30%) Backup Exec
4 1 (0.30%) Cacti
4 1 (0.30%) Cisco Prime
4 1 (0.30%) Opsview
4 1 (0.30%) Unicenter
4 1 (0.30%) Tivoli
Vendors
1 110 (33.54%) Microsoft
2 54 (16.46%) Citrix
3 15 (4.57%) HP
4 14 (4.27%) Cisco
5 12 (3.66%) VMware
6 10 (3.05%) Adobe
7 9 (2.74%) Oracle
7 9 (2.74%) Remedy
8 7 (2.13%) Lotus
9 5 (1.52%) Altiris
10 4 (1.22%) Reuters
10 4 (1.22%) Bloomberg
11 3 (0.91%) CA
11 3 (0.91%) Interwoven
11 3 (0.91%) SAP
12 2 (0.61%) Fidessa
12 2 (0.61%) Avaya
12 2 (0.61%) SonicWALL
12 2 (0.61%) Draytek
12 2 (0.61%) Sophos
City, London
Artemis Recruitment Ltd
Rate: £13.20 per hour
Posted: 1 hour ago
Devon
Tank Recruitment
Posted: 4 hours ago
Reading, Berkshire
Global Technology Solutions Ltd
Rate: £110.00 - £120.00 per day
Posted: 3 days ago
Peterborough, Cambridgeshire
Cooper Lomaz Recruitment Ltd
Rate: £13 - 16 per hour
Posted: 4 days ago
Fareham, Hampshire
Executive Recruitment Services (ERS)
Rate: £10 - £14 per hour
Posted: 5 days ago
Maidenhead
Deerfoot IT
Rate: £25000 - £33000 per annum + normal employment bens
Posted: 24 days ago