The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 29 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 391 424 409
Rank change year-on-year
+33 -15
Contract jobs requiring a Help Desk Support 180 132 156
As % of all contract IT jobs located in England 0.36% 0.28% 0.29%
As % of the Job Titles category 0.39% 0.31% 0.32%
Number of daily rates quoted 63 38 32
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£125 £119 £140
Average daily rate % change year-on-year
+5.26% -15.17%
90% offered a daily rate of more than £97 £90 £91
10% offered a daily rate of more than £188 £177 £275
UK excluding London average daily rate £120 £104 £110
% change year-on-year
+15.94% -5.90%
Number of hourly rates quoted 76 53 68
Average hourly rate £14.00 £14.00 £13.25
Average hourly rate % change year-on-year
- +5.66%
90% offered a hourly rate of more than £10.00 £10.50 £9.50
10% offered a hourly rate of more than £17.50 £21.20 £21.00
UK excluding London average hourly rate £14.00 £11.50 £12.50
% change year-on-year
+21.73% -8.00%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45617 43185 49090
As % of all contract IT jobs located in England 92.47% 92.64% 92.56%
Number of daily rates quoted 28196 25932 28031
Average daily rate £400 £400 £395
Average daily rate % change year-on-year
- +1.26%
90% offered a daily rate of more than £225 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1837 1975 2545
Average hourly rate £16.50 £18.00 £19.50
Average hourly rate % change year-on-year
-8.33% -7.69%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.50 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%
Help Desk Support
UK

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 29 July 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 29 July 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 29 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +41 80 £120 +6.66% 8
London -19 31 £160 +14.28% 10
North West +9 20 £108 +8.04% 1
West Midlands +2 19 £150 +114.28% 5
East of England -29 10 £155 +55.00% 1
South West -31 8 £95 - 4
Yorkshire -5 5 £110 -2.22%
East Midlands -7 5 £106 - 1
Midlands - - - -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 29 July 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 228 (62.64%) Windows
2 154 (42.31%) MS Office
3 136 (37.36%) Microsoft
3 136 (37.36%) Active Directory
4 121 (33.24%) Windows XP
5 113 (31.04%) Windows 7
6 102 (28.02%) MS Excel
7 79 (21.70%) ITIL
8 55 (15.11%) Citrix
9 49 (13.46%) Windows Server 2008
10 40 (10.99%) Windows Server 2003
11 38 (10.44%) SLA
12 37 (10.16%) Finance
13 33 (9.07%) Microsoft Certification
14 28 (7.69%) Windows 2000
15 27 (7.42%) Blackberry
15 27 (7.42%) Windows Vista
16 26 (7.14%) MCP
17 24 (6.59%) LAN
18 21 (5.77%) Security Cleared
18 21 (5.77%) MS PowerPoint
18 21 (5.77%) MS Exchange
19 20 (5.49%) A+ Certification
20 19 (5.22%) MCSE
20 19 (5.22%) SC Cleared
21 18 (4.95%) HP
21 18 (4.95%) Law
22 17 (4.67%) Internet
23 16 (4.40%) Cisco
24 15 (4.12%) WAN

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 29 July 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 21 (5.77%) MS Exchange
2 11 (3.02%) SharePoint
3 10 (2.75%) WorkSite
3 10 (2.75%) Exchange Server 2010
4 9 (2.47%) Blackberry Enterprise Server
5 8 (2.20%) IBM Notes
6 3 (0.82%) Lync
7 2 (0.55%) SharePoint 2010
8 1 (0.27%) CMS
8 1 (0.27%) Exchange Server 2000
Applications
1 154 (42.31%) MS Office
2 102 (28.02%) MS Excel
3 21 (5.77%) MS PowerPoint
4 10 (2.75%) MS Project
4 10 (2.75%) MS Visio
5 9 (2.47%) Acrobat
Business Applications
1 2 (0.55%) Agresso
1 2 (0.55%) Remedy ITSM
1 2 (0.55%) Oracle EBS R12
1 2 (0.55%) Eikon
2 1 (0.27%) Oracle Financials
2 1 (0.27%) Oracle iProcurement
2 1 (0.27%) Cerner Millennium
2 1 (0.27%) SAP HR
2 1 (0.27%) Oracle EBS
2 1 (0.27%) Oracle Applications
2 1 (0.27%) SAP Payroll
Cloud Services
1 8 (2.20%) Office 365
Communications & Networking
1 24 (6.59%) LAN
2 17 (4.67%) Internet
3 15 (4.12%) WAN
4 14 (3.85%) TCP/IP
4 14 (3.85%) VPN
5 10 (2.75%) Wireless
6 4 (1.10%) IP Telephony
6 4 (1.10%) DNS
6 4 (1.10%) DHCP
6 4 (1.10%) FTP
7 3 (0.82%) ADSL
8 2 (0.55%) Firewall
8 2 (0.55%) Intranet
9 1 (0.27%) Wi-Fi
9 1 (0.27%) Wireshark
9 1 (0.27%) Bluetooth
9 1 (0.27%) Broadband
9 1 (0.27%) 3G
Database & Business Intelligence
1 6 (1.65%) SQL Server
2 1 (0.27%) Oracle Reports
2 1 (0.27%) MS Access
General
1 37 (10.16%) Finance
2 18 (4.95%) Law
3 11 (3.02%) Banking
4 9 (2.47%) Legal
5 5 (1.37%) Retail
6 4 (1.10%) Telecoms
6 4 (1.10%) Military
7 3 (0.82%) Investment Banking
7 3 (0.82%) Automotive
8 2 (0.55%) Local Government
8 2 (0.55%) Dutch Language
8 2 (0.55%) French Language
8 2 (0.55%) Norwegian Language
8 2 (0.55%) Portuguese Language
8 2 (0.55%) Swedish Language
9 1 (0.27%) Marketing
9 1 (0.27%) Mandarin Language
9 1 (0.27%) Cantonese Language
9 1 (0.27%) Publishing
9 1 (0.27%) General Ledger
Miscellaneous
1 27 (7.42%) Blackberry
2 10 (2.75%) Management Information System
3 7 (1.92%) Fat Client
3 7 (1.92%) Thin Client
3 7 (1.92%) NHS
4 4 (1.10%) Smartcard
4 4 (1.10%) Smartphone
5 2 (0.55%) Handset
5 2 (0.55%) EPoS
5 2 (0.55%) EFT
5 2 (0.55%) iPad
6 1 (0.27%) Client/Server
6 1 (0.27%) Firmware
6 1 (0.27%) Mainframe
6 1 (0.27%) Replication
6 1 (0.27%) Data Protection Act
6 1 (0.27%) Computer Science
6 1 (0.27%) Video Conferencing
6 1 (0.27%) Data Extraction
6 1 (0.27%) iPhone
Operating Systems
1 228 (62.64%) Windows
2 121 (33.24%) Windows XP
3 113 (31.04%) Windows 7
4 49 (13.46%) Windows Server 2008
5 40 (10.99%) Windows Server 2003
6 28 (7.69%) Windows 2000
7 27 (7.42%) Windows Vista
8 12 (3.30%) Windows Server 2012
9 9 (2.47%) Windows 8
10 3 (0.82%) Android
10 3 (0.82%) Windows 2000 Server
11 2 (0.55%) Windows NT
11 2 (0.55%) Linux
11 2 (0.55%) Mac OS X
12 1 (0.27%) Windows Mobile
Processes & Methodologies
1 79 (21.70%) ITIL
2 13 (3.57%) Problem Management
3 12 (3.30%) Service Management
4 9 (2.47%) Software Deployment
5 7 (1.92%) Incident Management
6 6 (1.65%) ITIL V3
6 6 (1.65%) Document Management
6 6 (1.65%) ITSM
6 6 (1.65%) Data Management
7 5 (1.37%) CAD
7 5 (1.37%) Service Delivery
7 5 (1.37%) Network Monitoring
8 4 (1.10%) CAE
8 4 (1.10%) PLM
8 4 (1.10%) Service Desk Management
9 3 (0.82%) Data Entry
9 3 (0.82%) ITIL V2
9 3 (0.82%) Release Management
9 3 (0.82%) Fault Management
9 3 (0.82%) Time Management
Programming Languages
1 4 (1.10%) SQL
2 1 (0.27%) VBA
2 1 (0.27%) C
Qualifications
1 33 (9.07%) Microsoft Certification
2 26 (7.14%) MCP
3 21 (5.77%) Security Cleared
4 20 (5.49%) A+ Certification
5 19 (5.22%) MCSE
5 19 (5.22%) SC Cleared
6 9 (2.47%) Degree
7 8 (2.20%) DV Cleared
8 7 (1.92%) MCDST
9 6 (1.65%) CCNA
9 6 (1.65%) Cisco Certification
10 5 (1.37%) MCITP
11 4 (1.10%) MCTS
11 4 (1.10%) ITIL Certification
12 3 (0.82%) MOS
13 2 (0.55%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 38 (10.44%) SLA
2 2 (0.55%) QA
3 1 (0.27%) Data Quality
3 1 (0.27%) ISO/IEC 27001
System Software
1 136 (37.36%) Active Directory
2 4 (1.10%) VMware Infrastructure
3 2 (0.55%) VMware ESXi
4 1 (0.27%) Hyper-V
4 1 (0.27%) XenApp
Systems Management
1 5 (1.37%) OpenView
2 4 (1.10%) SCCM
3 2 (0.55%) Systems Management Server (SMS)
4 1 (0.27%) Nagios
4 1 (0.27%) Norton AntiVirus
4 1 (0.27%) Backup Exec
4 1 (0.27%) Cacti
4 1 (0.27%) Cisco Prime
4 1 (0.27%) Opsview
Vendors
1 136 (37.36%) Microsoft
2 55 (15.11%) Citrix
3 18 (4.95%) HP
4 16 (4.40%) Cisco
5 13 (3.57%) VMware
5 13 (3.57%) Adobe
6 9 (2.47%) Oracle
6 9 (2.47%) Remedy
7 8 (2.20%) Lotus
7 8 (2.20%) Reuters
8 6 (1.65%) Bloomberg
8 6 (1.65%) CQG
9 3 (0.82%) Altiris
9 3 (0.82%) SAP
10 2 (0.55%) Cognos
10 2 (0.55%) Sun
10 2 (0.55%) Fidessa
10 2 (0.55%) Interwoven
10 2 (0.55%) CA
10 2 (0.55%) Kofax
South East
ARC IT Recruitment Ltd
Rate: £110 Per Annum
Posted: 3 days ago
Bromley
Hays IT - Uk Posting account
Rate: £12.00 - £16.00 per annum
Posted: 4 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 5 days ago
London
Information Technology Services
Rate: £180 - 200 per day
Posted: 6 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 6 days ago
Kent
Interquest - Sand Resources
Rate: £8 - £8.50 per hour
Posted: 13 days ago
Spalding
Quantica Technology - London
Rate: £8 - £9 per hour
Posted: 22 days ago