The statistics below represent IT contracts advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Help Desk Support
UK / England
Rank 474 489 430
Rank change year-on-year
+15 -59
Contract jobs requiring a Help Desk Support 91 106 163
As % of all contract IT jobs located in England 0.22% 0.23% 0.35%
As % of the Job Titles category 0.23% 0.24% 0.37%
Number of daily rates quoted 57 40 57
Median daily rate £170 £140 £140
Median daily rate % change year-on-year
+21.42% -
90% offered a daily rate of more than £107 £105 £106
10% offered a daily rate of more than £195 £221 £194
UK excluding London median daily rate £140 £115 £145
% change year-on-year
+21.73% -20.68%
Number of hourly rates quoted 15 52 67
Median hourly rate £13.70 £12.00 £11.50
Median hourly rate % change year-on-year
+14.16% +4.34%
90% offered a hourly rate of more than £9.25 £9.00 £8.61
10% offered a hourly rate of more than £16.50 £16.50 £15.69
UK excluding London median hourly rate £13.70 £12.00 £11.50
% change year-on-year
+14.16% +4.34%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
39269 44133 43974
As % of all contract IT jobs located in England 94.71% 94.89% 94.67%
Number of daily rates quoted 25773 28481 28114
Median daily rate £425 £423 £400
Median daily rate % change year-on-year
+0.59% +5.62%
90% offered a daily rate of more than £250 £260 £238
10% offered a daily rate of more than £600 £600 £575
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 1341 1605 1770
Median hourly rate £18.75 £17.50 £16.50
Median hourly rate % change year-on-year
+7.12% +6.06%
90% offered a hourly rate of more than £11.13 £10.50 £10.50
10% offered a hourly rate of more than £45.00 £47.50 £37.50
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Help Desk Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 20 January 2017.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +8 44 £175 +25.00% 2
South West +23 15 £161 - 5
South East +2 8 £151 +37.50% 12
West Midlands -1 8 £125 -47.36% 2
Yorkshire +12 6 £130 +8.33% 2
East of England -11 6 £203 +47.27% 4
North West +23 3 £115 -64.61% 3
East Midlands -3 1 - -
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 20 January 2017, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 150 (68.81%) Windows
2 134 (61.47%) Active Directory
3 106 (48.62%) MS Office
4 93 (42.66%) Microsoft
5 79 (36.24%) Windows 7
6 63 (28.90%) MS Excel
7 52 (23.85%) ITIL
8 38 (17.43%) Citrix
9 36 (16.51%) Incident Management
10 30 (13.76%) Windows 8
11 25 (11.47%) Windows 10
12 23 (10.55%) Law
13 20 (9.17%) Blackberry
14 19 (8.72%) Office 365
15 18 (8.26%) WAN
16 16 (7.34%) LAN
16 16 (7.34%) SLA
16 16 (7.34%) Service Delivery
17 15 (6.88%) Legal
17 15 (6.88%) Finance
17 15 (6.88%) Apple
17 15 (6.88%) Windows XP
18 13 (5.96%) HP
19 12 (5.50%) ITSM
19 12 (5.50%) Windows Server
20 10 (4.59%) Windows Server 2008
20 10 (4.59%) Android
20 10 (4.59%) Asset Management
20 10 (4.59%) MS Exchange
21 9 (4.13%) VPN

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 10 (4.59%) MS Exchange
2 4 (1.83%) Skype for Business
3 3 (1.38%) Exchange Server 2010
3 3 (1.38%) IBM Notes
4 2 (0.92%) Blackberry Enterprise Server
4 2 (0.92%) Exchange Server 2003
4 2 (0.92%) Exchange Server 2013
5 1 (0.46%) CMS
Applications
1 106 (48.62%) MS Office
2 63 (28.90%) MS Excel
3 3 (1.38%) Spreadsheet
4 1 (0.46%) Acrobat
4 1 (0.46%) MS PowerPoint
Business Applications
1 2 (0.92%) Dynamics CRM
1 2 (0.92%) SAP Oil and Gas
2 1 (0.46%) Dynamics NAV
2 1 (0.46%) Oracle Applications
2 1 (0.46%) Oracle EBS
Cloud Services
1 19 (8.72%) Office 365
2 3 (1.38%) Microsoft Azure
3 2 (0.92%) G Suite
Communications & Networking
1 18 (8.26%) WAN
2 16 (7.34%) LAN
3 9 (4.13%) VPN
4 8 (3.67%) DNS
4 8 (3.67%) TCP/IP
5 6 (2.75%) Wireless
6 5 (2.29%) DHCP
6 5 (2.29%) Internet
7 3 (1.38%) Firewall
8 2 (0.92%) LDAP
8 2 (0.92%) Remote Desktop
8 2 (0.92%) Skype
9 1 (0.46%) Ethernet
9 1 (0.46%) HTTPS
9 1 (0.46%) VoIP
Database & Business Intelligence
1 2 (0.92%) SQL Server
2 1 (0.46%) BusinessObjects
2 1 (0.46%) BusinessObjects Business Intelligence
2 1 (0.46%) Essbase
2 1 (0.46%) MS Access
2 1 (0.46%) Oracle BI EE
Development Applications
1 1 (0.46%) JIRA
General
1 23 (10.55%) Law
2 15 (6.88%) Finance
2 15 (6.88%) Legal
3 8 (3.67%) Telecoms
4 6 (2.75%) Retail
5 3 (1.38%) Advertising
5 3 (1.38%) Cantonese Language
5 3 (1.38%) German Language
5 3 (1.38%) Mandarin Language
5 3 (1.38%) Marketing
6 2 (0.92%) Banking
6 2 (0.92%) Electronics
6 2 (0.92%) Manufacturing
7 1 (0.46%) Aerospace
7 1 (0.46%) Dutch Language
7 1 (0.46%) French Language
7 1 (0.46%) Games
7 1 (0.46%) Investment Banking
7 1 (0.46%) Military
7 1 (0.46%) Spanish Language
Libraries, Frameworks & Software Standards
1 1 (0.46%) J2EE
Miscellaneous
1 20 (9.17%) Blackberry
2 8 (3.67%) NHS
2 8 (3.67%) Smartphone
3 6 (2.75%) CMDB
3 6 (2.75%) Data Centre
3 6 (2.75%) EPoS
3 6 (2.75%) iPhone
3 6 (2.75%) RSA SecurID
4 4 (1.83%) Computer Science
5 2 (0.92%) Mainframe
5 2 (0.92%) Video Conferencing
6 1 (0.46%) Client/Server
6 1 (0.46%) Fat Client
6 1 (0.46%) iPad
6 1 (0.46%) Management Information System
6 1 (0.46%) Thin Client
Operating Systems
1 150 (68.81%) Windows
2 79 (36.24%) Windows 7
3 30 (13.76%) Windows 8
4 25 (11.47%) Windows 10
5 15 (6.88%) Windows XP
6 12 (5.50%) Windows Server
7 10 (4.59%) Android
7 10 (4.59%) Windows Server 2008
8 7 (3.21%) Windows 2000
8 7 (3.21%) Windows Server 2003
9 6 (2.75%) Windows Server 2012
10 4 (1.83%) Apple iOS
10 4 (1.83%) Windows Vista
11 3 (1.38%) Unix
12 2 (0.92%) Linux
12 2 (0.92%) Mac OS X
13 1 (0.46%) Windows NT
Processes & Methodologies
1 52 (23.85%) ITIL
2 36 (16.51%) Incident Management
3 16 (7.34%) Service Delivery
4 12 (5.50%) ITSM
5 10 (4.59%) Asset Management
6 9 (4.13%) Change Management
6 9 (4.13%) Service Management
7 7 (3.21%) ITIL V3
8 5 (2.29%) Time Management
9 3 (1.38%) Email Management
9 3 (1.38%) High Availability
9 3 (1.38%) ITIL V2
10 2 (0.92%) CRM
10 2 (0.92%) Digital Marketing
10 2 (0.92%) Mobile Device Management
10 2 (0.92%) Network Monitoring
10 2 (0.92%) Programme Management
10 2 (0.92%) Software Deployment
10 2 (0.92%) Software Licensing
10 2 (0.92%) Wealth Management
Programming Languages
1 1 (0.46%) COBOL
1 1 (0.46%) PowerShell
1 1 (0.46%) SQL
1 1 (0.46%) VB
Qualifications
1 7 (3.21%) ITIL Certification
1 7 (3.21%) MOS
2 5 (2.29%) Degree
2 5 (2.29%) ITIL Foundation Certificate
2 5 (2.29%) MCP
3 3 (1.38%) Microsoft Certification
3 3 (1.38%) SC Cleared
3 3 (1.38%) Security Cleared
4 2 (0.92%) CCNA
4 2 (0.92%) Cisco Certification
4 2 (0.92%) MCITP
4 2 (0.92%) MCSE
5 1 (0.46%) A+ Certification
5 1 (0.46%) DBS Check
5 1 (0.46%) MCSA
Quality Assurance & Compliance
1 16 (7.34%) SLA
System Software
1 134 (61.47%) Active Directory
2 4 (1.83%) VMware Infrastructure
3 1 (0.46%) Terminal Services
3 1 (0.46%) XenApp
Systems Management
1 6 (2.75%) SCCM
2 1 (0.46%) Backup Exec
2 1 (0.46%) BMC Marimba
2 1 (0.46%) DameWare
2 1 (0.46%) Norton AntiVirus
2 1 (0.46%) Symantec Endpoint Protection
Vendors
1 93 (42.66%) Microsoft
2 38 (17.43%) Citrix
3 15 (6.88%) Apple
4 13 (5.96%) HP
5 8 (3.67%) Dell
5 8 (3.67%) SAP
6 6 (2.75%) Cisco
6 6 (2.75%) ServiceNow
6 6 (2.75%) Toshiba
7 5 (2.29%) VMware
8 4 (1.83%) Remedy
8 4 (1.83%) Sophos
9 3 (1.38%) Google
9 3 (1.38%) Lotus
10 2 (0.92%) Adobe
10 2 (0.92%) IBM
10 2 (0.92%) LANDesk
10 2 (0.92%) Symantec
11 1 (0.46%) Compaq
11 1 (0.46%) Intel
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