England Helpdesk Support Contracts

The table below looks at the demand for the Helpdesk Support role in IT contracts within the England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Helpdesk Support in their job title over the 3 months to 15 October 2008 with a comparison to the same period last year.

Help Desk Support
Location Aberdeen Abingdon Atherstone Basildon Basingstoke Bath Bellshill Berkshire Birmingham Blackburn Blackpool Bolton Bracknell Bradford Bridgend Brighton Bristol Bromsgrove Buckinghamshire Caerphilly Cambridge Cambridgeshire Canary Wharf Chelmsford Cheshire Chippenham City of London Colchester Coventry Crawley Crewe Derby Derbyshire Dorset Dover East Anglia East Midlands East of England East Sussex Eastleigh England Essex Farnham Feltham Fife Folkestone Gatwick Glasgow Guildford Halifax Hampshire Harrow Hastings Hertfordshire High Wycombe Highlands Hounslow Inverness Ipswich Kegworth Kent Lancashire Leeds Leicester Leicestershire Lincoln Lincolnshire Liverpool London Luton Lutterworth Maidenhead Manchester Merseyside Middlesex Milton Keynes Newbury Newcastle Newcastle Upon Tyne North East North Lanarkshire North West North Yorkshire Northampton Northamptonshire Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Reigate Rugby Sandwich Scotland Sheffield Shropshire Slough Somerset South East South Wales South West South Yorkshire Staffordshire Stockport Suffolk Sunderland Surrey Swindon Telford Tyne and Wear UK Uxbridge Wales Walsall Walton-on-Thames Warwick Warwickshire Watford West Midlands West Sussex West Yorkshire Wiltshire Winchester Windsor Witham Woking Worcestershire York Yorkshire	3 months to 15 Oct 2008	Same period last year
Rank	186	212
Rank change on same period last year	+26
Matching contract IT job ads	536	650
As % of all UK contract IT job ads sampled	0.764 %	0.672 %
As % of the category below	0.924 %	0.787 %
Daily rates quoted	49	50
Average minimum daily rate	£125	£126
Average daily rate	£132	£133
% change on same period last year	-0.66 %
Average maximum daily rate	£139	£140
UK excluding London average daily rate	£95	£113
% change on same period last year	-15.74 %
Hourly rates quoted	245	255
Average minimum hourly rate	£13.94	£12.75
Average hourly rate	£14.88	£13.52
% change on same period last year	+10.04 %
Average maximum hourly rate	£15.82	£14.28
UK excluding London average hourly rate	£12.16	£12.30
% change on same period last year	-1.18 %
Job Titles England
Matching contract IT job ads	58006	82591
As % of all UK contract IT job ads sampled	82.67 %	85.41 %
Daily rates quoted	19245	25437
Average minimum daily rate	£373	£390
Average daily rate	£399	£415
% change on same period last year	-3.90 %
Average maximum daily rate	£425	£440
UK excluding London average daily rate	£354	£353
% change on same period last year	+0.11 %
Hourly rates quoted	5389	7422
Average minimum hourly rate	£22.62	£23.81
Average hourly rate	£24.12	£25.38
% change on same period last year	-4.95 %
Average maximum hourly rate	£25.62	£26.94
UK excluding London average hourly rate	£23.64	£25.03
% change on same period last year	-5.56 %
Helpdesk Support UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Helpdesk Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Helpdesk Support across the England region as a proportion of the total demand within the Job Titles category.

Helpdesk Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Helpdesk Support across the England region.

Helpdesk Support
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Helpdesk Support across the England region over the 3 months to 15 October 2008.

Helpdesk Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Helpdesk Support across the England region.

Helpdesk Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Helpdesk Support across the England region over the 3 months to 15 October 2008.

Helpdesk Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Helpdesk Support within the England region over the 3 months to 15 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
London	+61	213	£167	+3.70 %
South East	-4	125	£75	-44.81 %
East of England	-4	43	£77	-24.03 %
West Midlands	+22	39	-	-
East Midlands	+17	37	£119	-12.01 %
North West	+5	32	-	-
South West	+22	19	£108	-2.27 %
Yorkshire	+12	18	£175	-
North East	-	10	-	-

Helpdesk Support UK

Helpdesk Support
Top 30 Related IT Skills

For the 6 months to 15 October 2008, IT contractor jobs across the England region that cited Helpdesk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title.

1 617 (56.76 %) Windows 2 436 (40.11 %) MS Office 3 352 (32.38 %) Windows XP 4 311 (28.61 %) Microsoft 5 306 (28.15 %) Active Directory 6 253 (23.28 %) MS Excel 7 199 (18.31 %) Windows 2000 8 128 (11.78 %) Windows Server 2003 9 107 (9.844 %) ITIL 10 102 (9.384 %) MS Exchange 11 100 (9.200 %) Finance 12 97 (8.924 %) Legal 13 88 (8.096 %) TCP/IP 14 80 (7.360 %) Microsoft Certification 15 72 (6.624 %) Citrix

16 67 (6.164 %) Law 17 55 (5.060 %) MCP 18 54 (4.968 %) Windows Vista 19 49 (4.508 %) Lotus Notes 19 49 (4.508 %) Lotus 20 48 (4.416 %) LAN 21 43 (3.956 %) SLA 21 43 (3.956 %) Blackberry 22 42 (3.864 %) Exchange Server 2003 23 41 (3.772 %) French Language 24 39 (3.588 %) MCSE 25 38 (3.496 %) Remedy 26 37 (3.404 %) WAN 27 34 (3.128 %) Internet 28 32 (2.944 %) Degree

Helpdesk Support
Top Related IT Skills by Category

For the 6 months to 15 October 2008, IT contractor jobs across the England region that cited Helpdesk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Helpdesk Support in their job title. Up to 20 skills are shown per category.

Application Development 1 4 (0.368 %) .NET 2 3 (0.276 %) HTML 3 2 (0.184 %) Application Packaging 3 2 (0.184 %) XML 4 1 (0.092 %) SAP Basis 4 1 (0.092 %) CSS 4 1 (0.092 %) WebServices	Application Platforms 1 102 (9.384 %) MS Exchange 2 49 (4.508 %) Lotus Notes 3 42 (3.864 %) Exchange Server 2003 4 8 (0.736 %) Exchange Server 2000 5 7 (0.644 %) WorkSite 5 7 (0.644 %) Exchange Server 5.5 6 6 (0.552 %) Exchange Server 2007 6 6 (0.552 %) SharePoint 7 4 (0.368 %) IIS 7 4 (0.368 %) CMS 8 3 (0.276 %) GroupWise 9 2 (0.184 %) Documentum 10 1 (0.092 %) Blackberry Enterprise Server 10 1 (0.092 %) Tomcat
Applications 1 436 (40.11 %) MS Office 2 253 (23.28 %) MS Excel 3 26 (2.392 %) MS PowerPoint 4 4 (0.368 %) MS Visio 5 3 (0.276 %) DeltaView 6 2 (0.184 %) AutoCAD 7 1 (0.092 %) MS Project	Business Applications 1 12 (1.104 %) assyst 2 5 (0.460 %) Summit 3 3 (0.276 %) GoldMine 4 2 (0.184 %) Hyperion Planning 4 2 (0.184 %) SAP R/3 4 2 (0.184 %) SAP MM 5 1 (0.092 %) SAP FI 5 1 (0.092 %) Temenos Globus 5 1 (0.092 %) SAP Oil and Gas 5 1 (0.092 %) Academy Housing
Communications & Networking 1 88 (8.096 %) TCP/IP 2 48 (4.416 %) LAN 3 37 (3.404 %) WAN 4 34 (3.128 %) Internet 5 25 (2.300 %) DNS 6 17 (1.564 %) VPN 7 10 (0.920 %) Ethernet 8 9 (0.828 %) SMS 9 8 (0.736 %) ADSL 9 8 (0.736 %) DHCP 10 6 (0.552 %) Intranet 11 5 (0.460 %) Wireless 12 3 (0.276 %) HTTP 12 3 (0.276 %) ATM 12 3 (0.276 %) Broadband 12 3 (0.276 %) PBX 12 3 (0.276 %) VoIP 13 1 (0.092 %) POP3 13 1 (0.092 %) SMTP 13 1 (0.092 %) HTTPS	Database & Business Intelligence 1 17 (1.564 %) SQL Server 2 3 (0.276 %) Crystal Reports 3 2 (0.184 %) Oracle Reports 3 2 (0.184 %) SQL Server 2000 4 1 (0.092 %) SQL Server 2005 4 1 (0.092 %) MS Access 4 1 (0.092 %) BusinessObjects 4 1 (0.092 %) SAP BW 4 1 (0.092 %) SQL Server 7
General 1 100 (9.200 %) Finance 2 97 (8.924 %) Legal 3 67 (6.164 %) Law 4 29 (2.668 %) Banking 5 26 (2.392 %) Telecoms 6 21 (1.932 %) Government 7 15 (1.380 %) Back Office 8 14 (1.288 %) Retail 9 13 (1.196 %) Investment Banking 10 9 (0.828 %) Insurance 11 8 (0.736 %) Pharmaceutical 12 7 (0.644 %) Education 13 6 (0.552 %) Front Office 14 4 (0.368 %) Automotive 14 4 (0.368 %) Electronics 14 4 (0.368 %) Health 14 4 (0.368 %) Retail Banking 15 3 (0.276 %) Marketing 15 3 (0.276 %) Music 16 2 (0.184 %) Manufacturing	Miscellaneous 1 43 (3.956 %) Blackberry 2 41 (3.772 %) French Language 3 30 (2.760 %) German Language 4 28 (2.576 %) NHS 5 25 (2.300 %) Dutch Language 6 23 (2.116 %) Spanish Language 7 21 (1.932 %) Italian Language 8 13 (1.196 %) PDA 9 11 (1.012 %) Japanese Language 10 9 (0.828 %) Statistics 11 7 (0.644 %) AS400 12 6 (0.552 %) EPoS 12 6 (0.552 %) Mathematics 12 6 (0.552 %) Smartphone 12 6 (0.552 %) Swedish Language 13 5 (0.460 %) Norwegian Language 14 4 (0.368 %) Computer Science 14 4 (0.368 %) Video Conferencing 14 4 (0.368 %) Mainframe 15 3 (0.276 %) Physics
Operating Systems 1 617 (56.76 %) Windows 2 352 (32.38 %) Windows XP 3 199 (18.31 %) Windows 2000 4 128 (11.78 %) Windows Server 2003 5 54 (4.968 %) Windows Vista 6 22 (2.024 %) Windows 2000 Server 7 20 (1.840 %) Windows NT 8 19 (1.748 %) UNIX 9 16 (1.472 %) Mac OS X 10 5 (0.460 %) Linux 11 4 (0.368 %) Windows Mobile 12 2 (0.184 %) NetWare 13 1 (0.092 %) VME 13 1 (0.092 %) Windows Server 2008 13 1 (0.092 %) AIX 13 1 (0.092 %) HPUX 13 1 (0.092 %) Solaris	Processes & Methodologies 1 107 (9.844 %) ITIL 2 30 (2.760 %) Security Cleared 3 26 (2.392 %) SC Cleared 4 20 (1.840 %) Incident Management 5 19 (1.748 %) Document Management 6 16 (1.472 %) Business Intelligence 7 14 (1.288 %) Service Delivery 8 12 (1.104 %) Asset Management 9 5 (0.460 %) Service Management 9 5 (0.460 %) Knowledge Management 9 5 (0.460 %) Problem Management 10 4 (0.368 %) Content Management 10 4 (0.368 %) Migration 10 4 (0.368 %) CRM 11 3 (0.276 %) Workflow 11 3 (0.276 %) Fund Management 11 3 (0.276 %) Data Protection 12 2 (0.184 %) DV Cleared 12 2 (0.184 %) Time Management 12 2 (0.184 %) PRINCE2
Programming Languages 1 18 (1.656 %) SQL 2 7 (0.644 %) C 3 5 (0.460 %) VB 4 3 (0.276 %) Shell Script 5 1 (0.092 %) VB.NET 5 1 (0.092 %) Java	Qualifications 1 80 (7.360 %) Microsoft Certification 2 55 (5.060 %) MCP 3 39 (3.588 %) MCSE 4 32 (2.944 %) Degree 5 6 (0.552 %) ECDL 5 6 (0.552 %) MOS 5 6 (0.552 %) HNC 6 5 (0.460 %) A+ Certification 6 5 (0.460 %) ITIL Certification 6 5 (0.460 %) MCSA 7 3 (0.276 %) CCNA 7 3 (0.276 %) HND 7 3 (0.276 %) Cisco Certification 8 2 (0.184 %) MCDST 9 1 (0.092 %) VMware Certified Professional (VCP) 9 1 (0.092 %) CCA 9 1 (0.092 %) Citrix Certification
Quality Assurance & Compliance 1 43 (3.956 %) SLA 2 4 (0.368 %) Sarbanes-Oxley 3 3 (0.276 %) ISO9001	System Software 1 306 (28.15 %) Active Directory 2 11 (1.012 %) Backup Exec 3 4 (0.368 %) Terminal Services 4 1 (0.092 %) NetMail 4 1 (0.092 %) Citrix Presentation Server 4 1 (0.092 %) NDS
Systems Management 1 10 (0.920 %) Systems Management Server (SMS) 2 3 (0.276 %) ARCserve 2 3 (0.276 %) Norton AntiVirus 2 3 (0.276 %) OpenView 3 1 (0.092 %) MAILsweeper 3 1 (0.092 %) DameWare	Vendors 1 311 (28.61 %) Microsoft 2 72 (6.624 %) Citrix 3 49 (4.508 %) Lotus 4 38 (3.496 %) Remedy 5 24 (2.208 %) Novell 6 23 (2.116 %) HP 7 19 (1.748 %) Cisco 8 16 (1.472 %) Interwoven 9 14 (1.288 %) Oracle 10 12 (1.104 %) Apple 11 11 (1.012 %) Compaq 12 10 (0.920 %) SAP 12 10 (0.920 %) Hummingbird 13 8 (0.736 %) Reuters 13 8 (0.736 %) VERITAS 14 7 (0.644 %) Bloomberg 14 7 (0.644 %) Dell 15 6 (0.552 %) JD Edwards 16 5 (0.460 %) Avaya 17 4 (0.368 %) Intel