The statistics below represent IT contracts advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 25 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
25 Jun 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 505 473 381
Rank change year-on-year
-32 -92
Contract jobs requiring a Help Desk Support 114 145 240
As % of all contract IT jobs located in England 0.23% 0.29% 0.49%
As % of the Job Titles category 0.25% 0.30% 0.52%
Number of daily rates quoted 38 49 86
Median daily rate £150 £135 £125
Median daily rate % change year-on-year
+11.11% +8.00%
90% offered a daily rate of more than £102 £100 £100
10% offered a daily rate of more than £260 £200 £215
UK excluding London median daily rate £150 £133 £125
% change year-on-year
+13.20% +6.00%
Number of hourly rates quoted 55 68 95
Median hourly rate £12.00 £13.75 £12.50
Median hourly rate % change year-on-year
-12.72% +10.00%
90% offered a hourly rate of more than £9.70 £9.45 £8.68
10% offered a hourly rate of more than £16.50 £21.55 £17.50
UK excluding London median hourly rate £12.00 £13.50 £12.00
% change year-on-year
-11.11% +12.50%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46192 48206 46494
As % of all contract IT jobs located in England 94.90% 94.81% 94.88%
Number of daily rates quoted 30537 30869 29074
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £399 £370 £350
% change year-on-year
+7.83% +5.71%
Number of hourly rates quoted 1353 1851 1907
Median hourly rate £17.50 £16.50 £16.50
Median hourly rate % change year-on-year
+6.06% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £44.00 £40.00 £39.50
UK excluding London median hourly rate £17.45 £16.14 £16.50
% change year-on-year
+8.11% -2.18%

Help Desk Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 25 June 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 25 June 2016.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 25 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -8 30 £175 +29.62% 8
East of England +32 27 £120 - 4
London -22 20 £123 -12.32% 11
South West +13 13 £150 - 5
West Midlands -17 10 £115 -6.12% 1
North West -12 8 £150 - 5
East Midlands +1 4 - -
Yorkshire +2 2 - - 3
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 25 June 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 152 (69.72%) Windows
2 123 (56.42%) Active Directory
3 93 (42.66%) Microsoft
4 91 (41.74%) MS Office
5 80 (36.70%) Windows 7
6 56 (25.69%) MS Excel
7 45 (20.64%) ITIL
8 42 (19.27%) Citrix
9 41 (18.81%) Windows 8
10 37 (16.97%) Windows XP
11 34 (15.60%) Incident Management
12 28 (12.84%) TCP/IP
13 22 (10.09%) Windows Server
13 22 (10.09%) MS Exchange
14 21 (9.63%) Windows Server 2008
15 18 (8.26%) Finance
16 17 (7.80%) DNS
17 16 (7.34%) Remedy
18 15 (6.88%) Blackberry
18 15 (6.88%) Cisco
18 15 (6.88%) LAN
19 14 (6.42%) WAN
19 14 (6.42%) SLA
19 14 (6.42%) IBM Notes
19 14 (6.42%) Lotus
19 14 (6.42%) Windows Server 2012
20 13 (5.96%) VPN
21 11 (5.05%) Microsoft Certification
21 11 (5.05%) ServiceNow
22 10 (4.59%) HP

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (10.09%) MS Exchange
2 14 (6.42%) IBM Notes
3 10 (4.59%) Exchange Server 2003
4 9 (4.13%) SharePoint
5 8 (3.67%) Blackberry Enterprise Server
6 7 (3.21%) Exchange Server 2010
7 5 (2.29%) IBM Domino
7 5 (2.29%) Skype for Business
8 4 (1.83%) SharePoint 2010
9 2 (0.92%) Exchange Server 2013
10 1 (0.46%) BizTalk Server
10 1 (0.46%) Exchange Server 2007
10 1 (0.46%) IIS
10 1 (0.46%) WordPress
Applications
1 91 (41.74%) MS Office
2 56 (25.69%) MS Excel
3 5 (2.29%) Spreadsheet
4 4 (1.83%) Acrobat
5 3 (1.38%) MS PowerPoint
6 1 (0.46%) MS Visio
Business Applications
1 1 (0.46%) Dynamics CRM
1 1 (0.46%) Dynamics GP
Cloud Services
1 9 (4.13%) Office 365
2 1 (0.46%) Google Apps
2 1 (0.46%) Microsoft Azure
2 1 (0.46%) Yammer
Communications & Networking
1 28 (12.84%) TCP/IP
2 17 (7.80%) DNS
3 15 (6.88%) LAN
4 14 (6.42%) WAN
5 13 (5.96%) VPN
6 10 (4.59%) Internet
7 6 (2.75%) DHCP
8 3 (1.38%) Ethernet
8 3 (1.38%) Extranet
8 3 (1.38%) Remote Desktop
8 3 (1.38%) Wi-Fi
9 2 (0.92%) VoIP
10 1 (0.46%) ADSL
10 1 (0.46%) Firewall
10 1 (0.46%) IP Telephony
10 1 (0.46%) ISDN
10 1 (0.46%) PSTN
10 1 (0.46%) SAN
10 1 (0.46%) SSL
10 1 (0.46%) Wireless
Database & Business Intelligence
1 1 (0.46%) Essbase
1 1 (0.46%) MS Access
1 1 (0.46%) SQL Server
General
1 18 (8.26%) Finance
2 5 (2.29%) Advertising
2 5 (2.29%) Local Government
2 5 (2.29%) Retail
3 3 (1.38%) Banking
3 3 (1.38%) Law
4 2 (0.92%) Automotive
4 2 (0.92%) German Language
4 2 (0.92%) Legal
4 2 (0.92%) Telecoms
5 1 (0.46%) French Language
5 1 (0.46%) Games
5 1 (0.46%) Italian Language
5 1 (0.46%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.46%) COM
1 1 (0.46%) J2EE
Miscellaneous
1 15 (6.88%) Blackberry
2 7 (3.21%) iPhone
2 7 (3.21%) Smartphone
3 5 (2.29%) Driving Licence
3 5 (2.29%) iPad
4 4 (1.83%) NHS
5 2 (0.92%) Computer Science
5 2 (0.92%) Data Centre
5 2 (0.92%) Enterprise Software
5 2 (0.92%) Mobile Computing
6 1 (0.46%) Analytical Skills
6 1 (0.46%) Client/Server
6 1 (0.46%) Clustering
6 1 (0.46%) CMDB
6 1 (0.46%) Data Protection Act
6 1 (0.46%) Mainframe
6 1 (0.46%) Replication
6 1 (0.46%) RIA
6 1 (0.46%) Statistics
Operating Systems
1 152 (69.72%) Windows
2 80 (36.70%) Windows 7
3 41 (18.81%) Windows 8
4 37 (16.97%) Windows XP
5 22 (10.09%) Windows Server
6 21 (9.63%) Windows Server 2008
7 14 (6.42%) Windows Server 2012
8 10 (4.59%) Android
8 10 (4.59%) Windows Server 2003
9 7 (3.21%) Apple iOS
10 4 (1.83%) Windows 2000
10 4 (1.83%) Windows NT
11 3 (1.38%) Windows 10
11 3 (1.38%) Windows 2000 Server
12 2 (0.92%) Unix
13 1 (0.46%) CentOS
13 1 (0.46%) Linux
13 1 (0.46%) Mac OS X
13 1 (0.46%) Ubuntu
13 1 (0.46%) Windows Phone
Processes & Methodologies
1 45 (20.64%) ITIL
2 34 (15.60%) Incident Management
3 10 (4.59%) Service Management
4 9 (4.13%) Time Management
5 6 (2.75%) ITSM
5 6 (2.75%) Service Delivery
6 5 (2.29%) Change Management
7 4 (1.83%) CRM
8 3 (1.38%) Coaching
8 3 (1.38%) Desktop Virtualisation
8 3 (1.38%) Network Management
8 3 (1.38%) Problem Management
8 3 (1.38%) Software Licensing
8 3 (1.38%) Ticket Management
9 2 (0.92%) Asset Management
9 2 (0.92%) Data Analysis
9 2 (0.92%) Document Management
9 2 (0.92%) ITIL V2
9 2 (0.92%) ITIL V3
9 2 (0.92%) Software Deployment
Programming Languages
1 2 (0.92%) C
1 2 (0.92%) SQL
2 1 (0.46%) C#
2 1 (0.46%) COBOL
2 1 (0.46%) PHP
2 1 (0.46%) PowerShell
2 1 (0.46%) VB
Qualifications
1 11 (5.05%) Microsoft Certification
2 6 (2.75%) Degree
3 5 (2.29%) CCNA
3 5 (2.29%) Cisco Certification
4 4 (1.83%) ITIL Certification
4 4 (1.83%) MCSE
5 3 (1.38%) MCP
6 2 (0.92%) MCITP
6 2 (0.92%) MCSA
6 2 (0.92%) MOS
7 1 (0.46%) A+ Certification
7 1 (0.46%) DBS Check
7 1 (0.46%) HND
7 1 (0.46%) MCTS
7 1 (0.46%) SC Cleared
7 1 (0.46%) Security Cleared
Quality Assurance & Compliance
1 14 (6.42%) SLA
System Software
1 123 (56.42%) Active Directory
2 4 (1.83%) Terminal Services
3 3 (1.38%) VMware Infrastructure
4 1 (0.46%) Citrix Presentation Server
4 1 (0.46%) iptables
4 1 (0.46%) Microsoft App-V
Systems Management
1 5 (2.29%) DameWare
1 5 (2.29%) SCCM
2 4 (1.83%) BMC Marimba
3 3 (1.38%) Backup Exec
3 3 (1.38%) WSUS
4 1 (0.46%) Casper Suite
4 1 (0.46%) Malwarebytes
4 1 (0.46%) McAfee ePO
4 1 (0.46%) Plesk
4 1 (0.46%) ServiceCenter
4 1 (0.46%) Symantec Endpoint Protection
4 1 (0.46%) Unicenter
Vendors
1 93 (42.66%) Microsoft
2 42 (19.27%) Citrix
3 16 (7.34%) Remedy
4 15 (6.88%) Cisco
5 14 (6.42%) Lotus
6 11 (5.05%) ServiceNow
7 10 (4.59%) HP
8 7 (3.21%) Apple
9 6 (2.75%) VMware
10 5 (2.29%) Intel Security
11 4 (1.83%) Adobe
11 4 (1.83%) BMC
11 4 (1.83%) PeopleSoft
11 4 (1.83%) SAP
11 4 (1.83%) ThinPrint
12 3 (1.38%) Avaya
12 3 (1.38%) Dell
12 3 (1.38%) Google
12 3 (1.38%) Sophos
13 2 (0.92%) Panasonic
Liverpool, Merseyside
Senitor Associates
Rate: £9 - £13 per hour
Posted: 2 days ago
Brentford, Middlesex
Vadis People
Rate: £130 - £160 per annum
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 5 days ago