The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 494 377 402
Rank change year-on-year
-117 +25
Contract jobs requiring a Help Desk Support 85 180 123
As % of all contract IT jobs located in England 0.17% 0.38% 0.29%
As % of the Job Titles category 0.19% 0.41% 0.31%
Number of daily rates quoted 28 42 25
Average daily rate
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£150 £120 £100
Average daily rate % change year-on-year
+25.00% +20.00%
90% offered a daily rate of more than £107 £100 £90
10% offered a daily rate of more than £172 £185 £140
UK excluding London average daily rate £123 £120 £100
% change year-on-year
+2.08% +20.00%
Number of hourly rates quoted 37 78 44
Average hourly rate £14.00 £12.50 £12.50
Average hourly rate % change year-on-year
+12.00% -
90% offered a hourly rate of more than £9.00 £9.60 £9.65
10% offered a hourly rate of more than £17.90 £17.50 £18.00
UK excluding London average hourly rate £11.00 £12.50 £11.50
% change year-on-year
-12.00% +8.69%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45428 44376 39335
As % of all contract IT jobs located in England 92.34% 92.50% 92.67%
Number of daily rates quoted 28584 27952 23212
Average daily rate £400 £400 £400
Average daily rate % change year-on-year
+0.12% -0.12%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1800 1857 2029
Average hourly rate £16.54 £17.00 £19.00
Average hourly rate % change year-on-year
-2.70% -10.52%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £41.00 £40.50 £41.77
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 22 May 2015.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 22 May 2015.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -19 37 £150 - 6
South East -56 18 £133 +10.41% 6
East of England +2 11 - - 2
East Midlands -12 5 - - 3
West Midlands -21 5 £115 +6.97% 2
North West -35 3 - -
North East - 3 - - 1
Yorkshire -21 2 £70 - 1
South West +7 1 £150 +34.83% 1
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 140 (71.07%) Windows
2 109 (55.33%) Active Directory
3 93 (47.21%) MS Office
4 91 (46.19%) Microsoft
5 71 (36.04%) Windows 7
6 58 (29.44%) MS Excel
7 56 (28.43%) ITIL
8 50 (25.38%) Windows XP
9 48 (24.37%) Citrix
10 30 (15.23%) Windows Server 2008
11 27 (13.71%) VMware
12 22 (11.17%) Blackberry
13 20 (10.15%) Windows Server 2003
13 20 (10.15%) MS Exchange
14 19 (9.64%) LAN
14 19 (9.64%) Windows 8
15 17 (8.63%) TCP/IP
15 17 (8.63%) Finance
16 16 (8.12%) WAN
17 15 (7.61%) Cisco
17 15 (7.61%) HP
17 15 (7.61%) Windows Server 2012
18 14 (7.11%) Windows 2000 Server
18 14 (7.11%) MCP
19 13 (6.60%) DNS
19 13 (6.60%) Microsoft Certification
19 13 (6.60%) MS PowerPoint
20 12 (6.09%) XenApp
20 12 (6.09%) SLA
20 12 (6.09%) Apple

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (10.15%) MS Exchange
2 11 (5.58%) SharePoint
3 6 (3.05%) Exchange Server 2010
4 5 (2.54%) Blackberry Enterprise Server
5 4 (2.03%) IBM Notes
6 3 (1.52%) WorkSite
6 3 (1.52%) IIS
7 2 (1.02%) Lync
8 1 (0.51%) Exchange Server 2007
8 1 (0.51%) Exchange Server 2003
8 1 (0.51%) Exchange Server 2013
Applications
1 93 (47.21%) MS Office
2 58 (29.44%) MS Excel
3 13 (6.60%) MS PowerPoint
4 3 (1.52%) Spreadsheet
5 2 (1.02%) Acrobat
5 2 (1.02%) MS Visio
5 2 (1.02%) MS Project
Business Applications
1 1 (0.51%) SAP Oil and Gas
1 1 (0.51%) SAP FI
Cloud Services
1 9 (4.57%) Office 365
2 3 (1.52%) SaaS
Communications & Networking
1 19 (9.64%) LAN
2 17 (8.63%) TCP/IP
3 16 (8.12%) WAN
4 13 (6.60%) DNS
5 12 (6.09%) DHCP
6 6 (3.05%) Internet
6 6 (3.05%) VPN
6 6 (3.05%) VoIP
7 3 (1.52%) Network Security
7 3 (1.52%) Wireless
7 3 (1.52%) Firewall
7 3 (1.52%) PBX
8 2 (1.02%) Intranet
8 2 (1.02%) Broadband
9 1 (0.51%) Cisco IOS
9 1 (0.51%) ADSL2+
9 1 (0.51%) Asterisk PBX
9 1 (0.51%) DSL
9 1 (0.51%) Wi-Fi
9 1 (0.51%) ADSL
Database & Business Intelligence
1 3 (1.52%) Oracle Database
General
1 17 (8.63%) Finance
2 8 (4.06%) Telecoms
3 7 (3.55%) Law
3 7 (3.55%) Legal
4 5 (2.54%) Banking
5 4 (2.03%) Advertising
6 3 (1.52%) Investment Banking
6 3 (1.52%) Manufacturing
6 3 (1.52%) Retail
7 2 (1.02%) Portuguese Language
8 1 (0.51%) General Ledger
8 1 (0.51%) Back Office
Miscellaneous
1 22 (11.17%) Blackberry
2 9 (4.57%) iPhone
2 9 (4.57%) iPad
3 8 (4.06%) PDA
4 7 (3.55%) Mobile Computing
5 4 (2.03%) Handset
6 3 (1.52%) Analytical Skills
7 2 (1.02%) NHS
7 2 (1.02%) Management Information System
7 2 (1.02%) Data Integration
7 2 (1.02%) Statistics
8 1 (0.51%) Computer Science
8 1 (0.51%) Video Conferencing
8 1 (0.51%) Fat Client
8 1 (0.51%) Smartphone
8 1 (0.51%) Hedge funds
8 1 (0.51%) Device Driver
8 1 (0.51%) Client/Server
8 1 (0.51%) Thin Client
Operating Systems
1 140 (71.07%) Windows
2 71 (36.04%) Windows 7
3 50 (25.38%) Windows XP
4 30 (15.23%) Windows Server 2008
5 20 (10.15%) Windows Server 2003
6 19 (9.64%) Windows 8
7 15 (7.61%) Windows Server 2012
8 14 (7.11%) Windows 2000 Server
9 10 (5.08%) Android
10 8 (4.06%) Windows Vista
11 4 (2.03%) Windows 2000
12 3 (1.52%) Windows Mobile
12 3 (1.52%) AIX
13 2 (1.02%) Mac OS X
14 1 (0.51%) Mac OS
14 1 (0.51%) UNIX
14 1 (0.51%) Linux
Processes & Methodologies
1 56 (28.43%) ITIL
2 8 (4.06%) Project Management
3 7 (3.55%) Service Management
4 6 (3.05%) Asset Management
4 6 (3.05%) Software Deployment
4 6 (3.05%) Incident Management
5 5 (2.54%) Workflow
6 4 (2.03%) Problem Management
7 3 (1.52%) CAD
7 3 (1.52%) ITSM
7 3 (1.52%) ERP
8 2 (1.02%) Migration
8 2 (1.02%) Service Delivery
8 2 (1.02%) Change Management
8 2 (1.02%) Network Monitoring
8 2 (1.02%) ITIL V3
8 2 (1.02%) Service Desk Management
9 1 (0.51%) Data Migration
9 1 (0.51%) WFM
9 1 (0.51%) Knowledge Management
Programming Languages
1 4 (2.03%) SQL
2 1 (0.51%) VBA
2 1 (0.51%) C
Qualifications
1 14 (7.11%) MCP
2 13 (6.60%) Microsoft Certification
3 10 (5.08%) MCSE
3 10 (5.08%) CCNA
3 10 (5.08%) Cisco Certification
4 9 (4.57%) A+ Certification
5 8 (4.06%) ITIL Certification
6 6 (3.05%) Security Cleared
7 3 (1.52%) Degree
8 2 (1.02%) MOS
8 2 (1.02%) SC Cleared
9 1 (0.51%) MCITP
9 1 (0.51%) DV Cleared
9 1 (0.51%) ITIL Foundation Certificate
9 1 (0.51%) MCSA
Quality Assurance & Compliance
1 12 (6.09%) SLA
2 3 (1.52%) ISO/IEC 20000
3 1 (0.51%) QA
System Software
1 109 (55.33%) Active Directory
2 12 (6.09%) XenApp
3 6 (3.05%) VMware Infrastructure
4 4 (2.03%) vSphere
5 2 (1.02%) Terminal Services
6 1 (0.51%) Hyper-V
6 1 (0.51%) Samba
Systems Management
1 9 (4.57%) SCCM
2 3 (1.52%) Tivoli
3 1 (0.51%) Cisco CUCM
3 1 (0.51%) Backup Exec
3 1 (0.51%) OVSD
Vendors
1 91 (46.19%) Microsoft
2 48 (24.37%) Citrix
3 27 (13.71%) VMware
4 15 (7.61%) Cisco
4 15 (7.61%) HP
5 12 (6.09%) Apple
6 9 (4.57%) Dell
6 9 (4.57%) Remedy
7 7 (3.55%) Adobe
8 6 (3.05%) Oracle
9 5 (2.54%) Symantec
9 5 (2.54%) Lotus
10 4 (2.03%) Veeam
11 3 (1.52%) LANDesk
11 3 (1.52%) SAP
12 2 (1.02%) Reuters
12 2 (1.02%) Bloomberg
13 1 (0.51%) Panasonic
13 1 (0.51%) ProCurve
13 1 (0.51%) Spiceworks
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