The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 439 406 417
Rank change year-on-year
-33 +11
Contract jobs requiring a Help Desk Support 151 154 117
As % of all contract IT jobs located in England 0.30% 0.33% 0.26%
As % of the Job Titles category 0.33% 0.35% 0.28%
Number of daily rates quoted 59 46 28
Average daily rate
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£135 £141 £130
Average daily rate % change year-on-year
-4.42% +8.65%
90% offered a daily rate of more than £100 £100 £100
10% offered a daily rate of more than £170 £213 £203
UK excluding London average daily rate £125 £128 £110
% change year-on-year
-1.96% +15.90%
Number of hourly rates quoted 58 56 52
Average hourly rate £12.00 £12.00 £12.13
Average hourly rate % change year-on-year
- -1.03%
90% offered a hourly rate of more than £9.35 £10.00 £9.03
10% offered a hourly rate of more than £15.15 £16.70 £18.61
UK excluding London average hourly rate £12.00 £12.00 £12.00
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46272 43750 42038
As % of all contract IT jobs located in England 91.73% 92.64% 93.04%
Number of daily rates quoted 29935 26900 24214
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £230 £225 £225
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1900 1926 2472
Average hourly rate £16.00 £17.50 £19.00
Average hourly rate % change year-on-year
-8.57% -7.89%
90% offered a hourly rate of more than £10.50 £11.00 £11.00
10% offered a hourly rate of more than £37.50 £37.80 £41.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 19 December 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 19 December 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +16 45 £140 -6.66% 10
South East -32 38 £140 +3.70% 4
South West -15 21 £115 -30.30% 1
Yorkshire -4 18 £70 -41.87% 1
West Midlands -10 8 £125 +4.16% 2
North West -11 8 £115 -4.16% 5
East of England -24 7 £170 +70.00% 5
East Midlands +3 4 £190 -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 19 December 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 212 (71.38%) Windows
2 120 (40.40%) MS Office
3 118 (39.73%) Active Directory
4 106 (35.69%) Microsoft
5 104 (35.02%) Windows 7
6 74 (24.92%) MS Excel
7 66 (22.22%) Windows XP
8 62 (20.88%) Citrix
9 57 (19.19%) ITIL
10 37 (12.46%) Windows Server 2003
11 33 (11.11%) Windows Server 2008
12 31 (10.44%) Blackberry
13 26 (8.75%) Finance
14 24 (8.08%) SLA
15 23 (7.74%) MS Exchange
16 22 (7.41%) Microsoft Certification
17 21 (7.07%) Internet
17 21 (7.07%) Law
17 21 (7.07%) Security Cleared
17 21 (7.07%) Windows Vista
18 20 (6.73%) SharePoint
18 20 (6.73%) MCP
19 19 (6.40%) LAN
20 15 (5.05%) WAN
20 15 (5.05%) A+ Certification
21 14 (4.71%) WorkSite
21 14 (4.71%) SC Cleared
22 13 (4.38%) Wireless
22 13 (4.38%) Service Management
23 12 (4.04%) Reuters

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 19 December 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (7.74%) MS Exchange
2 20 (6.73%) SharePoint
3 14 (4.71%) WorkSite
4 9 (3.03%) Exchange Server 2010
5 6 (2.02%) IBM Notes
6 5 (1.68%) Blackberry Enterprise Server
7 4 (1.35%) Exchange Server 2003
8 1 (0.34%) Lync
8 1 (0.34%) IIS
Applications
1 120 (40.40%) MS Office
2 74 (24.92%) MS Excel
3 7 (2.36%) MS PowerPoint
4 4 (1.35%) MS Project
4 4 (1.35%) MS Visio
5 3 (1.01%) Spreadsheet
5 3 (1.01%) Acrobat
Business Applications
1 2 (0.67%) Oracle EBS R12
2 1 (0.34%) SAP Oil and Gas
2 1 (0.34%) Oracle iProcurement
2 1 (0.34%) Eikon
2 1 (0.34%) Oracle Financials
2 1 (0.34%) SAP FI
2 1 (0.34%) Agresso
2 1 (0.34%) Oracle Applications
2 1 (0.34%) Oracle EBS
Cloud Services
1 3 (1.01%) SaaS
1 3 (1.01%) Office 365
2 1 (0.34%) Google Apps
Communications & Networking
1 21 (7.07%) Internet
2 19 (6.40%) LAN
3 15 (5.05%) WAN
4 13 (4.38%) Wireless
5 12 (4.04%) DHCP
6 11 (3.70%) TCP/IP
6 11 (3.70%) VPN
7 10 (3.37%) DNS
7 10 (3.37%) FTP
8 8 (2.69%) VoIP
9 5 (1.68%) Intranet
10 1 (0.34%) Wireshark
10 1 (0.34%) Network Security
10 1 (0.34%) Ethernet
10 1 (0.34%) WLAN
10 1 (0.34%) IP Telephony
Database & Business Intelligence
1 3 (1.01%) Oracle Database
2 1 (0.34%) Oracle Reports
General
1 26 (8.75%) Finance
2 21 (7.07%) Law
3 11 (3.70%) Legal
4 6 (2.02%) Telecoms
5 5 (1.68%) French Language
6 4 (1.35%) Manufacturing
6 4 (1.35%) Military
6 4 (1.35%) Spanish Language
7 3 (1.01%) Portuguese Language
7 3 (1.01%) German Language
7 3 (1.01%) Banking
8 2 (0.67%) Retail
8 2 (0.67%) Mandarin Language
8 2 (0.67%) Cantonese Language
8 2 (0.67%) Dutch Language
8 2 (0.67%) Norwegian Language
8 2 (0.67%) Swedish Language
8 2 (0.67%) Local Government
9 1 (0.34%) General Ledger
9 1 (0.34%) Marketing
Miscellaneous
1 31 (10.44%) Blackberry
2 11 (3.70%) Smartphone
3 10 (3.37%) Smartcard
3 10 (3.37%) Thin Client
3 10 (3.37%) Fat Client
4 7 (2.36%) Management Information System
5 6 (2.02%) iPad
5 6 (2.02%) PDA
6 5 (1.68%) Analytical Skills
7 4 (1.35%) NHS
7 4 (1.35%) iPhone
8 2 (0.67%) Handset
8 2 (0.67%) Statistics
9 1 (0.34%) Data Protection Act
9 1 (0.34%) Mathematics
9 1 (0.34%) Computer Science
9 1 (0.34%) Video Conferencing
9 1 (0.34%) Mobile Computing
Operating Systems
1 212 (71.38%) Windows
2 104 (35.02%) Windows 7
3 66 (22.22%) Windows XP
4 37 (12.46%) Windows Server 2003
5 33 (11.11%) Windows Server 2008
6 21 (7.07%) Windows Vista
7 11 (3.70%) Windows 2000
8 7 (2.36%) Windows 8
9 6 (2.02%) Windows Server 2012
9 6 (2.02%) Windows 2000 Server
10 4 (1.35%) Mac OS
11 3 (1.01%) Android
11 3 (1.01%) AIX
12 1 (0.34%) Windows Mobile
12 1 (0.34%) Linux
12 1 (0.34%) Windows NT
Processes & Methodologies
1 57 (19.19%) ITIL
2 13 (4.38%) Service Management
3 9 (3.03%) Problem Management
3 9 (3.03%) Incident Management
4 8 (2.69%) Service Delivery
5 6 (2.02%) Network Monitoring
6 5 (1.68%) Service Desk Management
6 5 (1.68%) Software Deployment
6 5 (1.68%) CAD
7 4 (1.35%) ITSM
7 4 (1.35%) Change Management
7 4 (1.35%) Migration
7 4 (1.35%) ERP
7 4 (1.35%) Mentoring
7 4 (1.35%) Asset Management
8 3 (1.01%) Disaster Recovery
9 2 (0.67%) CAE
9 2 (0.67%) PLM
9 2 (0.67%) Coaching
9 2 (0.67%) Line Management
Programming Languages
1 3 (1.01%) SQL
2 2 (0.67%) VBA
2 2 (0.67%) C
3 1 (0.34%) PowerShell
Qualifications
1 22 (7.41%) Microsoft Certification
2 21 (7.07%) Security Cleared
3 20 (6.73%) MCP
4 15 (5.05%) A+ Certification
5 14 (4.71%) SC Cleared
6 12 (4.04%) MCDST
7 10 (3.37%) MCSE
7 10 (3.37%) MCITP
8 9 (3.03%) DV Cleared
8 9 (3.03%) Degree
9 4 (1.35%) ITIL Certification
10 2 (0.67%) CCNA
10 2 (0.67%) Cisco Certification
10 2 (0.67%) MOS
11 1 (0.34%) BC Cleared
11 1 (0.34%) ITIL Foundation Certificate
11 1 (0.34%) HND
Quality Assurance & Compliance
1 24 (8.08%) SLA
2 3 (1.01%) ISO/IEC 20000
3 1 (0.34%) QA
System Software
1 118 (39.73%) Active Directory
2 5 (1.68%) VMware Infrastructure
2 5 (1.68%) Terminal Services
3 3 (1.01%) Firmware
4 1 (0.34%) VMware ESXi
Systems Management
1 6 (2.02%) SCCM
2 3 (1.01%) SCSM
2 3 (1.01%) Tivoli
3 1 (0.34%) Symantec Endpoint Protection
3 1 (0.34%) Cisco Prime
3 1 (0.34%) Unicenter
3 1 (0.34%) Norton AntiVirus
Vendors
1 106 (35.69%) Microsoft
2 62 (20.88%) Citrix
3 12 (4.04%) Reuters
3 12 (4.04%) Bloomberg
4 10 (3.37%) VMware
4 10 (3.37%) CQG
5 8 (2.69%) Oracle
5 8 (2.69%) Altiris
6 7 (2.36%) Cisco
6 7 (2.36%) HP
6 7 (2.36%) Remedy
7 6 (2.02%) Lotus
8 4 (1.35%) Apple
8 4 (1.35%) SAP
9 3 (1.01%) Interwoven
9 3 (1.01%) Avaya
9 3 (1.01%) Intel
9 3 (1.01%) Adobe
9 3 (1.01%) Mitel
10 2 (0.67%) Nokia
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