The statistics below represent IT contracts advertised across the England region that had Help Desk Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 27 August 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Aug 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 500 508 385
Rank change year-on-year
+8 -123
Contract jobs requiring a Help Desk Support 129 138 222
As % of all contract IT jobs located in England 0.26% 0.26% 0.44%
As % of the Job Titles category 0.28% 0.27% 0.46%
Number of daily rates quoted 49 56 86
Median daily rate £145 £150 £130
Median daily rate % change year-on-year
-3.33% +15.38%
90% offered a daily rate of more than £95 £103 £98
10% offered a daily rate of more than £260 £201 £213
UK excluding London median daily rate £175 £155 £115
% change year-on-year
+12.90% +34.78%
Number of hourly rates quoted 60 62 82
Median hourly rate £12.38 £12.86 £12.50
Median hourly rate % change year-on-year
-3.79% +2.90%
90% offered a hourly rate of more than £10.00 £9.50 £8.68
10% offered a hourly rate of more than £16.50 £21.55 £17.00
UK excluding London median hourly rate £12.38 £12.50 £12.50
% change year-on-year
-1.00% -
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46883 50243 48342
As % of all contract IT jobs located in England 94.74% 94.97% 94.78%
Number of daily rates quoted 30886 32538 29753
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £260 £250 £225
10% offered a daily rate of more than £588 £575 £550
UK excluding London median daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1439 1894 1939
Median hourly rate £17.00 £17.00 £16.70
Median hourly rate % change year-on-year
- +1.82%
90% offered a hourly rate of more than £11.00 £11.00 £10.57
10% offered a hourly rate of more than £45.00 £42.00 £37.80
UK excluding London median hourly rate £16.50 £17.00 £16.50
% change year-on-year
-2.94% +3.03%

Help Desk Support
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Help Desk Support in the job title.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 27 August 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 27 August 2016.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 27 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +2 44 £128 -15.00% 6
East of England +36 26 £171 +38.38% 1
South East -10 18 £260 +68.83% 11
North West +17 11 £143 -5.00% 1
Yorkshire +7 11 £100 -65.51% 1
South West +13 9 £185 - 1
West Midlands -32 8 £105 -44.73%
East Midlands -8 3 £388 - 2
Help Desk Support
UK

Help Desk Support Skill Set
Top 30 Related IT Skills in England

For the 6 months to 27 August 2016, Help Desk Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Help Desk Support in the job title.

1 175 (68.09%) Windows
2 132 (51.36%) Active Directory
3 114 (44.36%) Microsoft
4 109 (42.41%) MS Office
5 100 (38.91%) Windows 7
6 70 (27.24%) MS Excel
7 56 (21.79%) ITIL
8 54 (21.01%) Windows 8
9 53 (20.62%) Citrix
10 45 (17.51%) Incident Management
11 38 (14.79%) Windows XP
12 27 (10.51%) TCP/IP
13 23 (8.95%) MS Exchange
14 22 (8.56%) Windows Server
14 22 (8.56%) Office 365
15 21 (8.17%) Windows Server 2008
15 21 (8.17%) SLA
16 18 (7.00%) DNS
16 18 (7.00%) Remedy
16 18 (7.00%) Blackberry
17 17 (6.61%) Finance
17 17 (6.61%) Cisco
18 13 (5.06%) LAN
18 13 (5.06%) Internet
18 13 (5.06%) ServiceNow
19 12 (4.67%) Windows Server 2012
19 12 (4.67%) Service Management
19 12 (4.67%) IBM Notes
19 12 (4.67%) Lotus
20 11 (4.28%) WAN

Help Desk Support Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 23 (8.95%) MS Exchange
2 12 (4.67%) IBM Notes
3 9 (3.50%) Exchange Server 2003
4 7 (2.72%) Blackberry Enterprise Server
5 5 (1.95%) SharePoint
6 4 (1.56%) Exchange Server 2010
6 4 (1.56%) IBM Domino
6 4 (1.56%) Skype for Business
7 3 (1.17%) Exchange Server 2013
7 3 (1.17%) SharePoint 2010
8 1 (0.39%) BizTalk Server
8 1 (0.39%) Exchange Server 2007
Applications
1 109 (42.41%) MS Office
2 70 (27.24%) MS Excel
3 6 (2.33%) Spreadsheet
4 4 (1.56%) Acrobat
5 1 (0.39%) MS PowerPoint
5 1 (0.39%) MS Visio
Business Applications
1 3 (1.17%) Dynamics CRM
2 1 (0.39%) assyst
2 1 (0.39%) Dynamics GP
Cloud Services
1 22 (8.56%) Office 365
2 1 (0.39%) Google Apps
2 1 (0.39%) Microsoft Azure
2 1 (0.39%) Yammer
Communications & Networking
1 27 (10.51%) TCP/IP
2 18 (7.00%) DNS
3 13 (5.06%) Internet
3 13 (5.06%) LAN
4 11 (4.28%) WAN
5 8 (3.11%) VPN
6 6 (2.33%) DHCP
7 3 (1.17%) Ethernet
8 1 (0.39%) ADSL
8 1 (0.39%) Firewall
8 1 (0.39%) IP Telephony
8 1 (0.39%) ISDN
8 1 (0.39%) PSTN
8 1 (0.39%) SAN
8 1 (0.39%) VoIP
8 1 (0.39%) Wireless
Database & Business Intelligence
1 1 (0.39%) DB2
1 1 (0.39%) Essbase
1 1 (0.39%) MS Access
1 1 (0.39%) SQL Server
General
1 17 (6.61%) Finance
2 9 (3.50%) Advertising
3 7 (2.72%) Retail
4 5 (1.95%) Telecoms
5 4 (1.56%) Cantonese Language
5 4 (1.56%) Mandarin Language
6 3 (1.17%) Banking
7 2 (0.78%) Automotive
7 2 (0.78%) German Language
7 2 (0.78%) Local Government
8 1 (0.39%) Aerospace
8 1 (0.39%) French Language
8 1 (0.39%) Games
8 1 (0.39%) Investment Banking
8 1 (0.39%) Italian Language
8 1 (0.39%) Law
8 1 (0.39%) Legal
8 1 (0.39%) Marketing
Libraries, Frameworks & Software Standards
1 2 (0.78%) COM
1 2 (0.78%) J2EE
Miscellaneous
1 18 (7.00%) Blackberry
2 7 (2.72%) Smartphone
3 6 (2.33%) Computer Science
4 5 (1.95%) iPad
5 3 (1.17%) Driving Licence
5 3 (1.17%) iPhone
5 3 (1.17%) Mainframe
6 2 (0.78%) Client/Server
6 2 (0.78%) Data Centre
6 2 (0.78%) Enterprise Software
6 2 (0.78%) NHS
7 1 (0.39%) Clustering
7 1 (0.39%) CMDB
7 1 (0.39%) Data Protection Act
7 1 (0.39%) EPoS
7 1 (0.39%) Replication
7 1 (0.39%) RIA
7 1 (0.39%) Video Conferencing
Operating Systems
1 175 (68.09%) Windows
2 100 (38.91%) Windows 7
3 54 (21.01%) Windows 8
4 38 (14.79%) Windows XP
5 22 (8.56%) Windows Server
6 21 (8.17%) Windows Server 2008
7 12 (4.67%) Windows Server 2012
8 10 (3.89%) Windows Server 2003
9 9 (3.50%) Android
9 9 (3.50%) Windows 10
10 5 (1.95%) Apple iOS
10 5 (1.95%) Unix
10 5 (1.95%) Windows 2000
11 4 (1.56%) Windows NT
12 3 (1.17%) Windows 2000 Server
13 2 (0.78%) Linux
13 2 (0.78%) Mac OS X
13 2 (0.78%) Windows Vista
14 1 (0.39%) Windows Phone
Processes & Methodologies
1 56 (21.79%) ITIL
2 45 (17.51%) Incident Management
3 12 (4.67%) Service Management
4 9 (3.50%) Service Delivery
4 9 (3.50%) Time Management
5 6 (2.33%) Asset Management
5 6 (2.33%) CRM
5 6 (2.33%) ITSM
6 5 (1.95%) Change Management
7 4 (1.56%) High Availability
8 3 (1.17%) Desktop Virtualisation
8 3 (1.17%) Network Management
8 3 (1.17%) Problem Management
8 3 (1.17%) Software Licensing
8 3 (1.17%) Wealth Management
9 2 (0.78%) Mentoring
9 2 (0.78%) Process Improvement
9 2 (0.78%) Release Management
9 2 (0.78%) Software Deployment
9 2 (0.78%) Software Distribution
Programming Languages
1 2 (0.78%) C
2 1 (0.39%) COBOL
2 1 (0.39%) PowerShell
2 1 (0.39%) VB
Qualifications
1 10 (3.89%) Degree
2 9 (3.50%) Microsoft Certification
3 5 (1.95%) ITIL Certification
4 4 (1.56%) CCNA
4 4 (1.56%) Cisco Certification
4 4 (1.56%) MOS
5 3 (1.17%) ITIL Foundation Certificate
5 3 (1.17%) MCP
5 3 (1.17%) MCSE
6 2 (0.78%) SC Cleared
6 2 (0.78%) Security Cleared
7 1 (0.39%) A+ Certification
7 1 (0.39%) BPSS Clearance
7 1 (0.39%) DBS Check
7 1 (0.39%) MCITP
7 1 (0.39%) MCSA
7 1 (0.39%) MCTS
Quality Assurance & Compliance
1 21 (8.17%) SLA
System Software
1 132 (51.36%) Active Directory
2 3 (1.17%) Terminal Services
2 3 (1.17%) VMware Infrastructure
3 1 (0.39%) Microsoft App-V
3 1 (0.39%) Samba
Systems Management
1 5 (1.95%) SCCM
2 4 (1.56%) BMC Marimba
2 4 (1.56%) DameWare
3 3 (1.17%) Symantec Endpoint Protection
3 3 (1.17%) WSUS
4 1 (0.39%) Backup Exec
4 1 (0.39%) Casper Suite
4 1 (0.39%) Malwarebytes
4 1 (0.39%) McAfee ePO
4 1 (0.39%) Norton AntiVirus
4 1 (0.39%) Unicenter
Vendors
1 114 (44.36%) Microsoft
2 53 (20.62%) Citrix
3 18 (7.00%) Remedy
4 17 (6.61%) Cisco
5 13 (5.06%) ServiceNow
6 12 (4.67%) Lotus
7 10 (3.89%) HP
8 9 (3.50%) Apple
9 6 (2.33%) SAP
10 5 (1.95%) Avaya
10 5 (1.95%) Intel Security
10 5 (1.95%) VMware
11 4 (1.56%) Adobe
11 4 (1.56%) BMC
11 4 (1.56%) PeopleSoft
11 4 (1.56%) Sophos
11 4 (1.56%) Symantec
12 3 (1.17%) Dell
12 3 (1.17%) Mitel
12 3 (1.17%) ThinPrint