The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 493 414 388
Rank change year-on-year
-79 -26
Contract jobs requiring a Help Desk Support 90 171 138
As % of all contract IT jobs located in England 0.18% 0.34% 0.32%
As % of the Job Titles category 0.19% 0.37% 0.34%
Number of daily rates quoted 36 43 28
Average daily rate
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£130 £122 £100
Average daily rate % change year-on-year
+6.55% +22.00%
90% offered a daily rate of more than £77 £95 £90
10% offered a daily rate of more than £195 £189 £140
UK excluding London average daily rate £125 £124 £100
% change year-on-year
+1.01% +23.75%
Number of hourly rates quoted 31 61 48
Average hourly rate £13.50 £12.50 £11.50
Average hourly rate % change year-on-year
+8.00% +8.69%
90% offered a hourly rate of more than £9.25 £10.00 £9.50
10% offered a hourly rate of more than £17.50 £17.50 £14.63
UK excluding London average hourly rate £13.00 £12.00 £11.25
% change year-on-year
+8.33% +6.66%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
46657 46455 40584
As % of all contract IT jobs located in England 92.33% 92.38% 92.80%
Number of daily rates quoted 28786 28831 23826
Average daily rate £400 £396 £400
Average daily rate % change year-on-year
+1.01% -1.00%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1833 1870 2077
Average hourly rate £17.50 £17.50 £18.00
Average hourly rate % change year-on-year
- -2.77%
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £42.50 £42.50 £40.00
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 24 April 2015.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 24 April 2015.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -15 31 £156 +19.04% 8
South East -45 22 £130 +4.00% 13
West Midlands -17 11 £130 +20.93% 3
East of England +17 8 - - 3
East Midlands +3 6 £77 -
Yorkshire -20 5 £92 - 1
South West +3 4 £150 +20.00% 1
North West -25 3 - - 4
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 168 (76.02%) Windows
2 113 (51.13%) Active Directory
3 102 (46.15%) MS Office
4 100 (45.25%) Microsoft
5 85 (38.46%) Windows 7
6 63 (28.51%) MS Excel
7 55 (24.89%) ITIL
8 51 (23.08%) Citrix
9 49 (22.17%) Windows XP
10 27 (12.22%) Windows Server 2008
11 26 (11.76%) Blackberry
12 22 (9.95%) MS Exchange
12 22 (9.95%) Windows Server 2003
13 20 (9.05%) LAN
13 20 (9.05%) Finance
13 20 (9.05%) VMware
14 18 (8.14%) SharePoint
14 18 (8.14%) Windows 8
15 17 (7.69%) WAN
15 17 (7.69%) SLA
16 16 (7.24%) Microsoft Certification
17 14 (6.33%) MCP
17 14 (6.33%) Windows Vista
18 13 (5.88%) Windows 2000 Server
18 13 (5.88%) A+ Certification
19 12 (5.43%) DHCP
19 12 (5.43%) TCP/IP
19 12 (5.43%) MS PowerPoint
20 11 (4.98%) DNS
20 11 (4.98%) Internet

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 24 April 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 22 (9.95%) MS Exchange
2 18 (8.14%) SharePoint
3 7 (3.17%) Exchange Server 2010
4 4 (1.81%) IBM Notes
4 4 (1.81%) Exchange Server 2003
5 3 (1.36%) WorkSite
5 3 (1.36%) IIS
6 2 (0.90%) Blackberry Enterprise Server
7 1 (0.45%) Lync
Applications
1 102 (46.15%) MS Office
2 63 (28.51%) MS Excel
3 12 (5.43%) MS PowerPoint
4 4 (1.81%) Spreadsheet
5 2 (0.90%) Acrobat
5 2 (0.90%) MS Visio
5 2 (0.90%) MS Project
Business Applications
1 1 (0.45%) SAP Oil and Gas
1 1 (0.45%) SAP FI
Cloud Services
1 8 (3.62%) Office 365
2 3 (1.36%) SaaS
Communications & Networking
1 20 (9.05%) LAN
2 17 (7.69%) WAN
3 12 (5.43%) DHCP
3 12 (5.43%) TCP/IP
4 11 (4.98%) DNS
4 11 (4.98%) Internet
5 8 (3.62%) VoIP
5 8 (3.62%) Wireless
6 5 (2.26%) VPN
6 5 (2.26%) FTP
7 3 (1.36%) Network Security
7 3 (1.36%) Firewall
8 2 (0.90%) Intranet
8 2 (0.90%) Broadband
8 2 (0.90%) PBX
9 1 (0.45%) ADSL2+
9 1 (0.45%) Cisco IOS
9 1 (0.45%) Wi-Fi
9 1 (0.45%) DSL
9 1 (0.45%) ADSL
Database & Business Intelligence
1 3 (1.36%) Oracle Database
General
1 20 (9.05%) Finance
2 7 (3.17%) Telecoms
2 7 (3.17%) Law
3 6 (2.71%) Legal
3 6 (2.71%) Banking
4 4 (1.81%) Advertising
5 3 (1.36%) Investment Banking
5 3 (1.36%) French Language
5 3 (1.36%) German Language
5 3 (1.36%) Spanish Language
5 3 (1.36%) Manufacturing
6 2 (0.90%) Retail
7 1 (0.45%) General Ledger
7 1 (0.45%) Back Office
Miscellaneous
1 26 (11.76%) Blackberry
2 10 (4.52%) PDA
3 8 (3.62%) iPad
4 7 (3.17%) Mobile Computing
4 7 (3.17%) iPhone
5 6 (2.71%) Smartphone
6 5 (2.26%) Fat Client
6 5 (2.26%) Thin Client
6 5 (2.26%) Smartcard
7 4 (1.81%) NHS
7 4 (1.81%) Handset
8 3 (1.36%) Analytical Skills
9 2 (0.90%) Data Integration
10 1 (0.45%) Hedge funds
10 1 (0.45%) Statistics
10 1 (0.45%) Computer Science
10 1 (0.45%) Management Information System
10 1 (0.45%) Device Driver
10 1 (0.45%) Client/Server
Operating Systems
1 168 (76.02%) Windows
2 85 (38.46%) Windows 7
3 49 (22.17%) Windows XP
4 27 (12.22%) Windows Server 2008
5 22 (9.95%) Windows Server 2003
6 18 (8.14%) Windows 8
7 14 (6.33%) Windows Vista
8 13 (5.88%) Windows 2000 Server
9 8 (3.62%) Windows Server 2012
10 4 (1.81%) Windows 2000
10 4 (1.81%) Mac OS
10 4 (1.81%) Android
11 3 (1.36%) Windows Mobile
11 3 (1.36%) AIX
12 1 (0.45%) UNIX
12 1 (0.45%) Linux
12 1 (0.45%) Mac OS X
Processes & Methodologies
1 55 (24.89%) ITIL
2 6 (2.71%) Service Management
2 6 (2.71%) Problem Management
2 6 (2.71%) Software Deployment
3 5 (2.26%) Service Delivery
3 5 (2.26%) Asset Management
3 5 (2.26%) Workflow
4 3 (1.36%) Network Monitoring
4 3 (1.36%) CAD
4 3 (1.36%) Project Management
4 3 (1.36%) Migration
4 3 (1.36%) ERP
5 2 (0.90%) ITSM
5 2 (0.90%) Change Management
5 2 (0.90%) Incident Management
5 2 (0.90%) Service Desk Management
5 2 (0.90%) ITIL V3
6 1 (0.45%) Line Management
6 1 (0.45%) Data Migration
6 1 (0.45%) WFM
Programming Languages
1 4 (1.81%) SQL
2 1 (0.45%) VBA
2 1 (0.45%) C
Qualifications
1 16 (7.24%) Microsoft Certification
2 14 (6.33%) MCP
3 13 (5.88%) A+ Certification
4 9 (4.07%) Security Cleared
4 9 (4.07%) MCSE
5 7 (3.17%) ITIL Certification
6 5 (2.26%) MCDST
6 5 (2.26%) MCITP
7 4 (1.81%) CCNA
7 4 (1.81%) Cisco Certification
7 4 (1.81%) Degree
7 4 (1.81%) SC Cleared
8 2 (0.90%) MOS
9 1 (0.45%) ITIL Foundation Certificate
9 1 (0.45%) DV Cleared
Quality Assurance & Compliance
1 17 (7.69%) SLA
2 3 (1.36%) ISO/IEC 20000
3 1 (0.45%) QA
System Software
1 113 (51.13%) Active Directory
2 6 (2.71%) VMware Infrastructure
2 6 (2.71%) XenApp
3 5 (2.26%) Terminal Services
4 4 (1.81%) vSphere
5 1 (0.45%) Hyper-V
5 1 (0.45%) Firmware
Systems Management
1 8 (3.62%) SCCM
2 3 (1.36%) SCSM
2 3 (1.36%) Tivoli
3 1 (0.45%) OVSD
3 1 (0.45%) Backup Exec
Vendors
1 100 (45.25%) Microsoft
2 51 (23.08%) Citrix
3 20 (9.05%) VMware
4 10 (4.52%) HP
4 10 (4.52%) Remedy
5 9 (4.07%) Cisco
6 7 (3.17%) Adobe
6 7 (3.17%) Reuters
6 7 (3.17%) Bloomberg
6 7 (3.17%) Apple
7 6 (2.71%) Oracle
8 5 (2.26%) CQG
8 5 (2.26%) Lotus
8 5 (2.26%) Symantec
9 4 (1.81%) Dell
9 4 (1.81%) Altiris
9 4 (1.81%) Veeam
10 3 (1.36%) Mitel
10 3 (1.36%) LANDesk
10 3 (1.36%) Intel
Coventry, West Midlands (County)
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: 2 days ago
Greater Manchester
Opus Recruitment Solutions Ltd
Rate: £12 - £17 per hour
Posted: 3 days ago
Winchester, Hampshire
Experis Ltd
Rate: £8.68 per hour
Posted: 4 days ago
Oxford, Oxfordshire
Big Red Recruitment
Rate: £120 - £150 per day
Posted: 5 days ago
East Sussex
ARC IT Recruitment Ltd
Posted: 5 days ago
East Sussex
ARC IT Recruitment Ltd
Posted: 6 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
Posted: 9 days ago
Leeds
Interquest - Korus Group - Brighton
Rate: £10 - £12 per hour
Posted: 9 days ago