The first table below looks at the demand for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Help Desk Support
Rank 371 408 400
Rank change year-on-year
+37 -8
Contract jobs requiring a Help Desk Support 187 131 154
As % of all contract IT jobs located in England 0.39% 0.29% 0.29%
As % of the Job Titles category 0.42% 0.31% 0.32%
Number of daily rates quoted 63 32 26
Average daily rate
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of your Daily Rate
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£120 £125 £165
Average daily rate % change year-on-year
-4.00% -24.24%
90% offered a daily rate of more than £95 £91 £104
10% offered a daily rate of more than £185 £175 £300
UK excluding London average daily rate £120 £113 £118
% change year-on-year
+6.66% -4.25%
Number of hourly rates quoted 79 52 78
Average hourly rate £12.50 £13.75 £13.50
Average hourly rate % change year-on-year
-9.09% +1.85%
90% offered a hourly rate of more than £10.00 £10.51 £9.68
10% offered a hourly rate of more than £17.50 £19.95 £21.00
UK excluding London average hourly rate £12.50 £12.00 £13.00
% change year-on-year
+4.16% -7.69%
Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
44116 42244 48390
As % of all contract IT jobs located in England 92.58% 92.72% 92.63%
Number of daily rates quoted 27385 25207 27560
Average daily rate £400 £400 £400
90% offered a daily rate of more than £230 £238 £240
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 1836 2011 2466
Average hourly rate £16.50 £18.75 £19.00
Average hourly rate % change year-on-year
-12.00% -1.31%
90% offered a hourly rate of more than £10.50 £11.00 £11.41
10% offered a hourly rate of more than £37.80 £40.00 £40.00
UK excluding London average hourly rate £16.50 £17.47 £18.00
% change year-on-year
-5.55% -2.94%
Help Desk Support
UK

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 11 July 2014.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 11 July 2014.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +39 80 £120 -4.00% 12
London -9 33 £150 +20.00% 13
North West +8 21 £114 +14.32% 3
West Midlands -2 18 £150 - 2
East of England -11 13 £85 -15.00% 5
South West -20 8 £96 - 8
East Midlands -3 7 £106 - 3
Yorkshire -13 5 £110 -2.22%
Midlands - - - -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 11 July 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 225 (62.33%) Windows
2 162 (44.88%) MS Office
3 140 (38.78%) Microsoft
4 137 (37.95%) Active Directory
5 120 (33.24%) Windows XP
6 117 (32.41%) Windows 7
7 102 (28.25%) MS Excel
8 83 (22.99%) ITIL
9 53 (14.68%) Citrix
10 47 (13.02%) Windows Server 2008
11 37 (10.25%) Windows Server 2003
11 37 (10.25%) SLA
12 36 (9.97%) Finance
13 33 (9.14%) Microsoft Certification
14 28 (7.76%) Windows Vista
14 28 (7.76%) MCP
14 28 (7.76%) Blackberry
15 25 (6.93%) Windows 2000
15 25 (6.93%) LAN
16 23 (6.37%) MS Exchange
16 23 (6.37%) MS PowerPoint
17 21 (5.82%) Security Cleared
17 21 (5.82%) A+ Certification
18 20 (5.54%) MCSE
19 19 (5.26%) SC Cleared
20 17 (4.71%) HP
20 17 (4.71%) Internet
21 16 (4.43%) Law
21 16 (4.43%) Cisco
22 15 (4.16%) VPN

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 11 July 2014, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (6.37%) MS Exchange
2 10 (2.77%) SharePoint
2 10 (2.77%) Exchange Server 2010
3 9 (2.49%) IBM Notes
4 8 (2.22%) WorkSite
4 8 (2.22%) Blackberry Enterprise Server
5 3 (0.83%) SharePoint 2010
6 2 (0.55%) Lync
7 1 (0.28%) CMS
7 1 (0.28%) Exchange Server 2000
Applications
1 162 (44.88%) MS Office
2 102 (28.25%) MS Excel
3 23 (6.37%) MS PowerPoint
4 10 (2.77%) MS Visio
5 9 (2.49%) Acrobat
5 9 (2.49%) MS Project
Business Applications
1 3 (0.83%) Remedy ITSM
1 3 (0.83%) Eikon
2 1 (0.28%) Cerner Millennium
2 1 (0.28%) Agresso
2 1 (0.28%) SAP HR
2 1 (0.28%) SAP Payroll
Cloud Services
1 6 (1.66%) Office 365
Communications & Networking
1 25 (6.93%) LAN
2 17 (4.71%) Internet
3 15 (4.16%) WAN
3 15 (4.16%) VPN
4 14 (3.88%) TCP/IP
5 9 (2.49%) Wireless
6 5 (1.39%) DNS
6 5 (1.39%) DHCP
7 4 (1.11%) FTP
7 4 (1.11%) IP Telephony
7 4 (1.11%) Firewall
8 3 (0.83%) ADSL
9 1 (0.28%) Bluetooth
9 1 (0.28%) Broadband
9 1 (0.28%) Intranet
9 1 (0.28%) Wi-Fi
9 1 (0.28%) 3G
9 1 (0.28%) Wireshark
Database & Business Intelligence
1 6 (1.66%) SQL Server
2 1 (0.28%) MS Access
General
1 36 (9.97%) Finance
2 16 (4.43%) Law
3 12 (3.32%) Banking
4 9 (2.49%) Legal
5 5 (1.39%) Retail
6 4 (1.11%) Telecoms
7 3 (0.83%) Military
7 3 (0.83%) Local Government
7 3 (0.83%) Dutch Language
7 3 (0.83%) Investment Banking
7 3 (0.83%) Automotive
8 2 (0.55%) French Language
8 2 (0.55%) Norwegian Language
8 2 (0.55%) Portuguese Language
8 2 (0.55%) Swedish Language
8 2 (0.55%) Marketing
9 1 (0.28%) Publishing
9 1 (0.28%) General Ledger
Miscellaneous
1 28 (7.76%) Blackberry
2 9 (2.49%) Management Information System
3 8 (2.22%) NHS
4 7 (1.94%) Thin Client
4 7 (1.94%) Fat Client
5 4 (1.11%) Smartphone
5 4 (1.11%) Smartcard
6 3 (0.83%) Client/Server
6 3 (0.83%) Mainframe
7 2 (0.55%) EPoS
7 2 (0.55%) EFT
7 2 (0.55%) Data Protection Act
7 2 (0.55%) Computer Science
7 2 (0.55%) iPhone
7 2 (0.55%) iPad
8 1 (0.28%) Video Conferencing
8 1 (0.28%) Data Extraction
8 1 (0.28%) Handset
8 1 (0.28%) Replication
Operating Systems
1 225 (62.33%) Windows
2 120 (33.24%) Windows XP
3 117 (32.41%) Windows 7
4 47 (13.02%) Windows Server 2008
5 37 (10.25%) Windows Server 2003
6 28 (7.76%) Windows Vista
7 25 (6.93%) Windows 2000
8 10 (2.77%) Windows Server 2012
9 9 (2.49%) Windows 8
10 4 (1.11%) Windows 2000 Server
11 3 (0.83%) Android
11 3 (0.83%) Mac OS X
12 2 (0.55%) Windows NT
12 2 (0.55%) Linux
12 2 (0.55%) VME
13 1 (0.28%) Apple iOS
13 1 (0.28%) Windows Mobile
Processes & Methodologies
1 83 (22.99%) ITIL
2 12 (3.32%) Problem Management
3 11 (3.05%) Service Management
4 9 (2.49%) Software Deployment
5 7 (1.94%) ITSM
6 6 (1.66%) Document Management
6 6 (1.66%) ITIL V3
6 6 (1.66%) Data Management
7 5 (1.39%) Incident Management
7 5 (1.39%) Service Desk Management
7 5 (1.39%) CAD
8 4 (1.11%) CAE
8 4 (1.11%) Network Monitoring
8 4 (1.11%) Data Entry
8 4 (1.11%) PLM
8 4 (1.11%) Fault Management
9 3 (0.83%) Time Management
9 3 (0.83%) Data Protection
9 3 (0.83%) Release Management
9 3 (0.83%) ITIL V2
Programming Languages
1 4 (1.11%) SQL
2 1 (0.28%) C
Qualifications
1 33 (9.14%) Microsoft Certification
2 28 (7.76%) MCP
3 21 (5.82%) A+ Certification
3 21 (5.82%) Security Cleared
4 20 (5.54%) MCSE
5 19 (5.26%) SC Cleared
6 10 (2.77%) Degree
7 7 (1.94%) DV Cleared
8 6 (1.66%) MCDST
8 6 (1.66%) CCNA
8 6 (1.66%) Cisco Certification
9 5 (1.39%) MCITP
10 4 (1.11%) MCTS
11 3 (0.83%) ITIL Certification
11 3 (0.83%) MOS
Quality Assurance & Compliance
1 37 (10.25%) SLA
2 2 (0.55%) QA
3 1 (0.28%) Data Quality
3 1 (0.28%) ISO/IEC 27001
System Software
1 137 (37.95%) Active Directory
2 5 (1.39%) VMware Infrastructure
3 2 (0.55%) VMware ESXi
4 1 (0.28%) Hyper-V
4 1 (0.28%) XenApp
4 1 (0.28%) Terminal Services
Systems Management
1 5 (1.39%) OpenView
2 3 (0.83%) SCCM
3 2 (0.55%) Systems Management Server (SMS)
4 1 (0.28%) Nagios
4 1 (0.28%) Norton AntiVirus
4 1 (0.28%) Backup Exec
4 1 (0.28%) Cacti
4 1 (0.28%) Cisco Prime
4 1 (0.28%) Opsview
Vendors
1 140 (38.78%) Microsoft
2 53 (14.68%) Citrix
3 17 (4.71%) HP
4 16 (4.43%) Cisco
5 14 (3.88%) VMware
6 13 (3.60%) Adobe
7 10 (2.77%) Remedy
8 9 (2.49%) Lotus
8 9 (2.49%) Reuters
9 7 (1.94%) Bloomberg
10 6 (1.66%) CQG
11 5 (1.39%) Oracle
12 3 (0.83%) Fidessa
12 3 (0.83%) Altiris
13 2 (0.55%) SonicWALL
13 2 (0.55%) Draytek
13 2 (0.55%) SAP
13 2 (0.55%) Cognos
13 2 (0.55%) Sun
13 2 (0.55%) Interwoven
South East
ARC IT Recruitment Ltd
Rate: £110 Per Day
Posted: 2 hours ago
South East London
Oscar Associates (UK) Ltd
Rate: £8 per hour
Posted: 2 days ago
Reading, Berkshire
Connectus
Rate: £9.5 - £11.5 per hour
Posted: 2 days ago
Oldham, Lancashire
Spring Technology
Rate: £10.00 - £13.00 per hour
Posted: 3 days ago
Salisbury, Wiltshire
SmartSourcing plc
Posted: 3 days ago
Reading, Berkshire
Experis Ltd
Rate: £34000 - £36000 per annum
Posted: 3 days ago
Warrington, Cheshire
Venturi
Rate: £8 - £9 per hour
Posted: 4 days ago
Dudley
Interquest - Korus Group - Brighton
Rate: £15 - £19 per hour
Posted: 5 days ago
Spalding, Lincolnshire
QUANTICA
Rate: £8 - £9 per hour
Posted: 6 days ago
Guildford, Surrey
Information Technology Services
Rate: £16 - 18 per hour
Posted: 6 days ago
London
Venn Group - UK
Rate: 10-14 Per Hour
Posted: 10 days ago