The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Help Desk Support
Rank 502 454 377
Rank change year-on-year
-48 -77
Contract jobs requiring a Help Desk Support 125 144 224
As % of all contract IT jobs located in England 0.24% 0.28% 0.45%
As % of the Job Titles category 0.26% 0.30% 0.48%
Number of daily rates quoted 43 51 64
Average daily rate £150 £140 £120
Average daily rate % change year-on-year
+7.14% +16.66%
90% offered a daily rate of more than £115 £100 £100
10% offered a daily rate of more than £260 £200 £208
UK excluding London average daily rate £150 £130 £121
% change year-on-year
+15.38% +7.43%
Number of hourly rates quoted 56 58 83
Average hourly rate £12.75 £13.25 £12.50
Average hourly rate % change year-on-year
-3.77% +6.00%
90% offered a hourly rate of more than £8.90 £9.48 £10.00
10% offered a hourly rate of more than £17.00 £21.06 £17.50
UK excluding London average hourly rate £12.50 £11.00 £12.00
% change year-on-year
+13.63% -8.33%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
48697 48044 46983
As % of all contract IT jobs located in England 95.04% 94.77% 94.43%
Number of daily rates quoted 32114 29627 29164
Average daily rate £425 £400 £400
Average daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £555
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 1383 1932 1948
Average hourly rate £17.50 £17.50 £17.50
90% offered a hourly rate of more than £11.00 £11.00 £11.00
10% offered a hourly rate of more than £44.10 £42.50 £42.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 30 April 2016.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 30 April 2016.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -16 42 £150 +9.09% 7
London -22 29 £135 -10.00% 15
East of England +11 22 £120 -11.11% 4
West Midlands -14 9 £178 +36.53% 2
North West -6 8 £163 - 3
South West +11 6 £120 -20.00% 1
Yorkshire -5 6 £350 +278.89% 1
East Midlands +4 3 - -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 30 April 2016, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 154 (68.44%) Windows
2 133 (59.11%) Active Directory
3 103 (45.78%) Microsoft
4 94 (41.78%) MS Office
5 87 (38.67%) Windows 7
6 56 (24.89%) ITIL
7 50 (22.22%) MS Excel
8 46 (20.44%) Citrix
9 39 (17.33%) Windows 8
10 35 (15.56%) Windows XP
11 26 (11.56%) Incident Management
12 24 (10.67%) TCP/IP
13 23 (10.22%) MS Exchange
14 22 (9.78%) Finance
15 20 (8.89%) Blackberry
16 19 (8.44%) Microsoft Certification
17 18 (8.00%) Windows Server
18 17 (7.56%) Windows Server 2008
18 17 (7.56%) WAN
18 17 (7.56%) LAN
19 16 (7.11%) HP
19 16 (7.11%) Office 365
20 15 (6.67%) VPN
21 14 (6.22%) IBM Notes
21 14 (6.22%) Cisco
21 14 (6.22%) Lotus
21 14 (6.22%) Remedy
21 14 (6.22%) Windows Server 2012
22 13 (5.78%) SLA
22 13 (5.78%) DNS

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 30 April 2016, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 23 (10.22%) MS Exchange
2 14 (6.22%) IBM Notes
3 10 (4.44%) SharePoint
4 9 (4.00%) Exchange Server 2003
5 8 (3.56%) Exchange Server 2010
6 7 (3.11%) Blackberry Enterprise Server
7 5 (2.22%) IBM Domino
7 5 (2.22%) SharePoint 2010
8 4 (1.78%) Skype for Business
9 2 (0.89%) Exchange Server 2013
10 1 (0.44%) Exchange Server 2007
10 1 (0.44%) IIS
10 1 (0.44%) WordPress
Applications
1 94 (41.78%) MS Office
2 50 (22.22%) MS Excel
3 4 (1.78%) Acrobat
3 4 (1.78%) MS PowerPoint
4 1 (0.44%) MS Visio
Business Applications
1 1 (0.44%) SAP Oil and Gas
1 1 (0.44%) Visualfiles
Cloud Services
1 16 (7.11%) Office 365
2 1 (0.44%) Google Apps
2 1 (0.44%) SaaS
Communications & Networking
1 24 (10.67%) TCP/IP
2 17 (7.56%) LAN
2 17 (7.56%) WAN
3 15 (6.67%) VPN
4 13 (5.78%) DNS
5 7 (3.11%) Internet
6 5 (2.22%) DHCP
7 4 (1.78%) Wi-Fi
8 3 (1.33%) Extranet
8 3 (1.33%) Remote Desktop
8 3 (1.33%) VoIP
9 2 (0.89%) IP Telephony
10 1 (0.44%) 3G
10 1 (0.44%) Ethernet
10 1 (0.44%) Firewall
10 1 (0.44%) Intranet
10 1 (0.44%) SAN
10 1 (0.44%) SSL
10 1 (0.44%) Wireless
Database & Business Intelligence
1 1 (0.44%) SQL Server
Development Applications
1 1 (0.44%) JIRA
General
1 22 (9.78%) Finance
2 10 (4.44%) Banking
3 7 (3.11%) Law
4 6 (2.67%) Investment Banking
4 6 (2.67%) Local Government
5 5 (2.22%) Advertising
5 5 (2.22%) Telecoms
6 4 (1.78%) Retail
7 3 (1.33%) Legal
8 2 (0.89%) German Language
9 1 (0.44%) Billing
9 1 (0.44%) Electronics
9 1 (0.44%) French Language
9 1 (0.44%) Games
9 1 (0.44%) Manufacturing
9 1 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 1 (0.44%) .NET
1 1 (0.44%) Web Services
Miscellaneous
1 20 (8.89%) Blackberry
2 10 (4.44%) iPad
3 8 (3.56%) iPhone
4 5 (2.22%) Driving Licence
5 4 (1.78%) NHS
6 3 (1.33%) Analytical Skills
6 3 (1.33%) Computer Science
6 3 (1.33%) Mobile Computing
7 2 (0.89%) Enterprise Software
8 1 (0.44%) Contactless
8 1 (0.44%) Data Centre
8 1 (0.44%) Data Protection Act
8 1 (0.44%) Handset
8 1 (0.44%) Replication
8 1 (0.44%) Statistics
Operating Systems
1 154 (68.44%) Windows
2 87 (38.67%) Windows 7
3 39 (17.33%) Windows 8
4 35 (15.56%) Windows XP
5 18 (8.00%) Windows Server
6 17 (7.56%) Windows Server 2008
7 14 (6.22%) Windows Server 2012
8 12 (5.33%) Android
9 8 (3.56%) Windows Server 2003
10 4 (1.78%) Windows 2000
11 3 (1.33%) Apple iOS
11 3 (1.33%) Windows 2000 Server
12 2 (0.89%) Unix
12 2 (0.89%) Windows 10
12 2 (0.89%) Windows NT
13 1 (0.44%) CentOS
13 1 (0.44%) Linux
13 1 (0.44%) Mac OS X
13 1 (0.44%) Ubuntu
13 1 (0.44%) Windows Phone
Processes & Methodologies
1 56 (24.89%) ITIL
2 26 (11.56%) Incident Management
3 10 (4.44%) Service Management
4 8 (3.56%) Change Management
5 7 (3.11%) ITSM
6 5 (2.22%) Time Management
7 4 (1.78%) ITIL V3
7 4 (1.78%) Problem Management
7 4 (1.78%) Service Delivery
8 3 (1.33%) Coaching
8 3 (1.33%) Desktop Virtualisation
8 3 (1.33%) Ticket Management
9 2 (0.89%) CRM
9 2 (0.89%) Project Management
9 2 (0.89%) Release Management
9 2 (0.89%) Software Deployment
10 1 (0.44%) Capacity Management
10 1 (0.44%) ITIL V2
10 1 (0.44%) Root Cause Analysis
10 1 (0.44%) Trend Analysis
Programming Languages
1 6 (2.67%) SQL
2 2 (0.89%) C
2 2 (0.89%) C#
3 1 (0.44%) PHP
3 1 (0.44%) PowerShell
Qualifications
1 19 (8.44%) Microsoft Certification
2 8 (3.56%) MCP
3 6 (2.67%) A+ Certification
3 6 (2.67%) Degree
4 5 (2.22%) ITIL Certification
5 4 (1.78%) CCNA
5 4 (1.78%) Cisco Certification
5 4 (1.78%) MCSE
5 4 (1.78%) Security Cleared
6 3 (1.33%) DV Cleared
6 3 (1.33%) MCITP
6 3 (1.33%) MOS
6 3 (1.33%) SC Cleared
7 2 (0.89%) ITIL Foundation Certificate
7 2 (0.89%) MCDST
7 2 (0.89%) MCSA
8 1 (0.44%) DBS Check
8 1 (0.44%) HND
Quality Assurance & Compliance
1 13 (5.78%) SLA
2 1 (0.44%) QA
System Software
1 133 (59.11%) Active Directory
2 4 (1.78%) Terminal Services
3 2 (0.89%) VMware Infrastructure
4 1 (0.44%) Citrix Presentation Server
4 1 (0.44%) Hyper-V
4 1 (0.44%) iptables
4 1 (0.44%) Microsoft App-V
Systems Management
1 7 (3.11%) SCCM
2 5 (2.22%) DameWare
3 4 (1.78%) Backup Exec
3 4 (1.78%) BMC Marimba
4 2 (0.89%) OVSD
5 1 (0.44%) NetBackup
5 1 (0.44%) Plesk
5 1 (0.44%) SCVMM
5 1 (0.44%) ServiceCenter
5 1 (0.44%) Symantec Endpoint Protection
5 1 (0.44%) Unicenter
5 1 (0.44%) WSUS
Vendors
1 103 (45.78%) Microsoft
2 46 (20.44%) Citrix
3 16 (7.11%) HP
4 14 (6.22%) Cisco
4 14 (6.22%) Lotus
4 14 (6.22%) Remedy
5 8 (3.56%) ServiceNow
6 6 (2.67%) Apple
7 5 (2.22%) VMware
8 4 (1.78%) Adobe
8 4 (1.78%) BMC
8 4 (1.78%) PeopleSoft
8 4 (1.78%) SAP
8 4 (1.78%) ThinPrint
9 3 (1.33%) Sophos
9 3 (1.33%) Symantec
10 2 (0.89%) Dell
10 2 (0.89%) Intel Security
10 2 (0.89%) Oracle
10 2 (0.89%) Sun
Oxford, Oxfordshire
Haybrook IT Resourcing Ltd
Rate: Up to £25 per hour
Posted: Yesterday
South East London
The Brooke
Rate: £28,898 per annum
Posted: 2 days ago
Hertfordshire
Ashdown IT
Rate: £170 per day
Posted: 3 days ago
Colchester, Essex
Information Technology Services
Rate: £15 - 18 per hour
Posted: 4 days ago