The table below looks at the statistics for the Help Desk Support role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Help Desk Support
Rank 425 413 393
Rank change year-on-year
-12 -20
Contract jobs requiring a Help Desk Support 132 117 114
As % of all contract IT jobs located in England 0.29% 0.26% 0.28%
As % of the Job Titles category 0.31% 0.28% 0.30%
Number of daily rates quoted 50 33 18
Average daily rate
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£136 £130 £146
Average daily rate % change year-on-year
+4.80% -11.11%
90% offered a daily rate of more than £109 £103 £101
10% offered a daily rate of more than £168 £220 £211
UK excluding London average daily rate £138 £125 £110
% change year-on-year
+10.00% +13.63%
Number of hourly rates quoted 53 41 54
Average hourly rate £12.50 £11.63 £12.00
Average hourly rate % change year-on-year
+7.52% -3.12%
90% offered a hourly rate of more than £9.20 £10.50 £9.33
10% offered a hourly rate of more than £17.20 £17.00 £17.70
UK excluding London average hourly rate £12.50 £11.50 £12.00
% change year-on-year
+8.69% -4.16%
Help Desk Support
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
42688 41191 38318
As % of all contract IT jobs located in England 92.41% 92.60% 92.95%
Number of daily rates quoted 27233 25100 22188
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £243 £230 £235
10% offered a daily rate of more than £575 £575 £563
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1682 1864 2310
Average hourly rate £16.50 £17.50 £19.00
Average hourly rate % change year-on-year
-5.71% -7.89%
90% offered a hourly rate of more than £11.00 £11.25 £10.50
10% offered a hourly rate of more than £40.00 £39.00 £40.00
UK excluding London average hourly rate £16.16 £16.50 £18.00
% change year-on-year
-2.06% -8.33%

Help Desk Support
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support in the job title across the England region as a proportion of the total demand within the Job Titles category.

Help Desk Support Jobs Demand Trend in England

Help Desk Support
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support across the England region.

Help Desk Support Daily Rate Trend in England

Help Desk Support
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 26 January 2015.

Help Desk Support Daily Rate Histogram in England

Help Desk Support
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support across the England region.

Help Desk Support Hourly Rate Trend in England

Help Desk Support
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Help Desk Support across the England region over the 3 months to 26 January 2015.

Help Desk Support Hourly Rate Histogram in England

Help Desk Support
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support within the England region over the 3 months to 26 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -12 43 £150 +20.00% 10
London 0 29 £129 -17.60% 9
South West -17 13 £100 -33.33% 2
West Midlands +7 12 £131 +19.31% 5
East of England +1 12 £130 +30.00% 2
Yorkshire 0 11 £70 -41.87% 2
North West -11 7 £115 -11.53% 8
East Midlands +7 4 £190 -
Help Desk Support
UK

Help Desk Support
Top 30 Related IT Skills in England

For the 6 months to 26 January 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title.

1 198 (73.61%) Windows
2 117 (43.49%) MS Office
3 114 (42.38%) Active Directory
4 106 (39.41%) Microsoft
5 102 (37.92%) Windows 7
6 66 (24.54%) MS Excel
7 62 (23.05%) ITIL
8 59 (21.93%) Citrix
9 54 (20.07%) Windows XP
10 29 (10.78%) Windows Server 2008
10 29 (10.78%) Finance
10 29 (10.78%) Windows Server 2003
11 28 (10.41%) Blackberry
12 24 (8.92%) MS Exchange
13 21 (7.81%) LAN
13 21 (7.81%) SharePoint
13 21 (7.81%) Microsoft Certification
14 20 (7.43%) Internet
14 20 (7.43%) MCP
14 20 (7.43%) Windows Vista
15 19 (7.06%) SLA
16 17 (6.32%) WAN
16 17 (6.32%) Security Cleared
17 15 (5.58%) A+ Certification
17 15 (5.58%) Law
18 14 (5.20%) DHCP
19 12 (4.46%) DNS
19 12 (4.46%) Reuters
19 12 (4.46%) Bloomberg
19 12 (4.46%) Service Management

Help Desk Support
Top Related IT Skills in England by Category

For the 6 months to 26 January 2015, IT contractor jobs across the England region that cited Help Desk Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (8.92%) MS Exchange
2 21 (7.81%) SharePoint
3 10 (3.72%) WorkSite
4 8 (2.97%) Exchange Server 2010
5 7 (2.60%) IBM Notes
6 4 (1.49%) Exchange Server 2003
7 3 (1.12%) Blackberry Enterprise Server
8 2 (0.74%) IIS
Applications
1 117 (43.49%) MS Office
2 66 (24.54%) MS Excel
3 7 (2.60%) MS PowerPoint
4 5 (1.86%) Spreadsheet
5 2 (0.74%) MS Project
5 2 (0.74%) MS Visio
5 2 (0.74%) Acrobat
Business Applications
1 1 (0.37%) Oracle Financials
1 1 (0.37%) SAP FI
1 1 (0.37%) SAP Oil and Gas
1 1 (0.37%) Eikon
Cloud Services
1 4 (1.49%) SaaS
1 4 (1.49%) Office 365
2 1 (0.37%) Google Apps
Communications & Networking
1 21 (7.81%) LAN
2 20 (7.43%) Internet
3 17 (6.32%) WAN
4 14 (5.20%) DHCP
5 12 (4.46%) DNS
5 12 (4.46%) Wireless
6 10 (3.72%) FTP
7 9 (3.35%) TCP/IP
7 9 (3.35%) VPN
8 8 (2.97%) VoIP
9 4 (1.49%) Intranet
10 1 (0.37%) WLAN
10 1 (0.37%) Ethernet
10 1 (0.37%) Cisco IOS
10 1 (0.37%) Network Security
10 1 (0.37%) Firewall
Database & Business Intelligence
1 4 (1.49%) Oracle Database
General
1 29 (10.78%) Finance
2 15 (5.58%) Law
3 8 (2.97%) Legal
3 8 (2.97%) Telecoms
4 5 (1.86%) Manufacturing
4 5 (1.86%) Advertising
5 4 (1.49%) Spanish Language
6 3 (1.12%) French Language
6 3 (1.12%) German Language
6 3 (1.12%) Banking
7 2 (0.74%) Retail
8 1 (0.37%) General Ledger
8 1 (0.37%) Local Government
8 1 (0.37%) Marketing
8 1 (0.37%) Mandarin Language
8 1 (0.37%) Cantonese Language
8 1 (0.37%) Italian Language
8 1 (0.37%) Portuguese Language
8 1 (0.37%) Back Office
Miscellaneous
1 28 (10.41%) Blackberry
2 11 (4.09%) Smartphone
3 10 (3.72%) Thin Client
3 10 (3.72%) Smartcard
3 10 (3.72%) Fat Client
4 9 (3.35%) PDA
5 7 (2.60%) iPad
6 6 (2.23%) iPhone
7 5 (1.86%) Mobile Computing
8 4 (1.49%) Analytical Skills
8 4 (1.49%) NHS
8 4 (1.49%) Management Information System
9 2 (0.74%) Handset
9 2 (0.74%) Statistics
10 1 (0.37%) Data Protection Act
10 1 (0.37%) Mathematics
10 1 (0.37%) Computer Science
10 1 (0.37%) Video Conferencing
Operating Systems
1 198 (73.61%) Windows
2 102 (37.92%) Windows 7
3 54 (20.07%) Windows XP
4 29 (10.78%) Windows Server 2003
4 29 (10.78%) Windows Server 2008
5 20 (7.43%) Windows Vista
6 9 (3.35%) Windows 2000 Server
6 9 (3.35%) Windows 8
7 5 (1.86%) Windows 2000
8 4 (1.49%) AIX
8 4 (1.49%) Windows Server 2012
8 4 (1.49%) Mac OS
9 3 (1.12%) Android
10 2 (0.74%) Windows Mobile
11 1 (0.37%) Windows NT
Processes & Methodologies
1 62 (23.05%) ITIL
2 12 (4.46%) Service Management
3 8 (2.97%) Problem Management
4 6 (2.23%) Incident Management
4 6 (2.23%) Service Delivery
5 5 (1.86%) CAD
5 5 (1.86%) Asset Management
5 5 (1.86%) Service Desk Management
6 4 (1.49%) Network Monitoring
6 4 (1.49%) ERP
6 4 (1.49%) Software Deployment
7 3 (1.12%) ITSM
7 3 (1.12%) Migration
7 3 (1.12%) Change Management
8 2 (0.74%) Disaster Recovery
8 2 (0.74%) Line Management
8 2 (0.74%) Mentoring
9 1 (0.37%) Coaching
9 1 (0.37%) Software Licensing
9 1 (0.37%) Software Distribution
Programming Languages
1 4 (1.49%) SQL
2 2 (0.74%) VBA
2 2 (0.74%) C
3 1 (0.37%) PowerShell
Qualifications
1 21 (7.81%) Microsoft Certification
2 20 (7.43%) MCP
3 17 (6.32%) Security Cleared
4 15 (5.58%) A+ Certification
5 11 (4.09%) MCDST
6 10 (3.72%) MCITP
6 10 (3.72%) MCSE
7 9 (3.35%) SC Cleared
8 7 (2.60%) Degree
9 6 (2.23%) ITIL Certification
10 5 (1.86%) DV Cleared
11 2 (0.74%) MOS
12 1 (0.37%) HND
12 1 (0.37%) BC Cleared
12 1 (0.37%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 19 (7.06%) SLA
2 4 (1.49%) ISO/IEC 20000
3 1 (0.37%) QA
System Software
1 114 (42.38%) Active Directory
2 5 (1.86%) Terminal Services
2 5 (1.86%) VMware Infrastructure
3 3 (1.12%) XenApp
4 2 (0.74%) Firmware
Systems Management
1 7 (2.60%) SCCM
2 4 (1.49%) Tivoli
3 3 (1.12%) SCSM
4 1 (0.37%) Unicenter
4 1 (0.37%) Symantec Endpoint Protection
Vendors
1 106 (39.41%) Microsoft
2 59 (21.93%) Citrix
3 12 (4.46%) Reuters
3 12 (4.46%) Bloomberg
4 11 (4.09%) VMware
5 10 (3.72%) CQG
6 8 (2.97%) Altiris
6 8 (2.97%) Oracle
7 7 (2.60%) Lotus
7 7 (2.60%) Remedy
8 5 (1.86%) Cisco
9 4 (1.49%) HP
10 3 (1.12%) Intel
10 3 (1.12%) Apple
10 3 (1.12%) Interwoven
10 3 (1.12%) Avaya
10 3 (1.12%) SAP
10 3 (1.12%) Adobe
10 3 (1.12%) Mitel
11 2 (0.74%) Nokia
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