The statistics below represent IT contracts advertised across the England region that had Service Desk Engineer featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 28 May 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
Service Desk Engineer
Rank 568 568 532
Rank change year-on-year
0 -36
Contract jobs requiring a Service Desk Engineer 57 43 56
As % of all contract IT jobs located in England 0.11% 0.086% 0.12%
As % of the Job Titles category 0.12% 0.091% 0.12%
Number of daily rates quoted 28 17 24
Median daily rate £150 £145 £120
Median daily rate % change year-on-year
+3.44% +20.83%
90% offered a daily rate of more than £104 £113 £107
10% offered a daily rate of more than £199 £184 £140
UK excluding London median daily rate £150 £125 £125
% change year-on-year
+20.00% -
Number of hourly rates quoted 11 12 19
Median hourly rate £15.00 £14.13 £11.50
Median hourly rate % change year-on-year
+6.19% +22.82%
90% offered a hourly rate of more than £10.23 £12.10 £8.65
10% offered a hourly rate of more than £25.00 £17.14 £16.11
UK excluding London median hourly rate £15.00 £13.35 £11.50
% change year-on-year
+12.35% +16.08%
Service Desk Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47502 47488 45467
As % of all contract IT jobs located in England 94.92% 94.71% 94.59%
Number of daily rates quoted 31380 29845 28550
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £263 £250 £225
10% offered a daily rate of more than £600 £575 £550
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 1349 1884 1941
Median hourly rate £18.00 £17.00 £17.00
Median hourly rate % change year-on-year
+5.88% -
90% offered a hourly rate of more than £11.00 £11.00 £10.50
10% offered a hourly rate of more than £43.50 £41.00 £40.00
UK excluding London median hourly rate £17.95 £16.16 £16.50
% change year-on-year
+11.04% -2.06%

Service Desk Engineer
Jobs Demand Trend in England

The demand trend of IT contracts across the England region that featured Service Desk Engineer in the job title.

Service Desk Engineer Jobs Demand Trend in England

Service Desk Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Daily Rate Trend in England

Service Desk Engineer
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Engineer across the England region over the 3 months to 28 May 2016.

Service Desk Engineer Daily Rate Histogram in England

Service Desk Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Hourly Rate Trend in England

Service Desk Engineer
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Engineer across the England region over the 3 months to 28 May 2016.

Service Desk Engineer Hourly Rate Histogram in England

Service Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Engineer within the England region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +13 28 £150 +36.36% 3
London -19 10 £168 +13.89% 4
East of England - 9 £107 - 1
South West -5 6 £100 -13.04% 2
West Midlands - 2 - - 1
East Midlands +12 1 - -
North East -41 1 - - 1
Service Desk Engineer
UK

Service Desk Engineer Skill Set
Top 30 Related IT Skills in England

For the 6 months to 28 May 2016, Service Desk Engineer contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region featuring Service Desk Engineer in the job title.

1 77 (54.61%) Windows
2 68 (48.23%) Active Directory
3 61 (43.26%) ITIL
4 55 (39.01%) Microsoft
5 43 (30.50%) Service Management
5 43 (30.50%) Windows 7
6 28 (19.86%) Incident Management
7 27 (19.15%) Windows Server
8 25 (17.73%) Windows XP
9 24 (17.02%) MS Exchange
9 24 (17.02%) MS Office
10 22 (15.60%) Huawei
10 22 (15.60%) Citrix
11 21 (14.89%) Telecoms
11 21 (14.89%) Ticket Management
12 20 (14.18%) eTOM
12 20 (14.18%) CMS
12 20 (14.18%) SLA
13 19 (13.48%) Cisco
14 18 (12.77%) CRM
15 16 (11.35%) MS Excel
16 15 (10.64%) SharePoint
17 13 (9.22%) Windows Server 2008
17 13 (9.22%) TCP/IP
17 13 (9.22%) VMware
17 13 (9.22%) Blackberry
18 12 (8.51%) Exchange Server 2010
19 11 (7.80%) LAN
19 11 (7.80%) Internet
20 10 (7.09%) Windows Server 2003

Service Desk Engineer Skill Set
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (17.02%) MS Exchange
2 20 (14.18%) CMS
3 15 (10.64%) SharePoint
4 12 (8.51%) Exchange Server 2010
5 10 (7.09%) IBM Notes
6 7 (4.96%) Blackberry Enterprise Server
7 6 (4.26%) Exchange Server 2003
7 6 (4.26%) SharePoint 2010
8 5 (3.55%) Exchange Server 2007
9 4 (2.84%) Skype for Business
9 4 (2.84%) WordPress
10 2 (1.42%) IIS
10 2 (1.42%) SharePoint 2013
11 1 (0.71%) Office Communications Server
Applications
1 24 (17.02%) MS Office
2 16 (11.35%) MS Excel
3 4 (2.84%) Acrobat
4 3 (2.13%) MS PowerPoint
4 3 (2.13%) MS Visio
Business Applications
1 5 (3.55%) Eikon
2 1 (0.71%) SAP Oil and Gas
Cloud Services
1 5 (3.55%) Office 365
2 4 (2.84%) OneDrive
3 2 (1.42%) Amazon AWS
3 2 (1.42%) IaaS
3 2 (1.42%) Microsoft Azure
3 2 (1.42%) Mimecast
Communications & Networking
1 13 (9.22%) TCP/IP
2 11 (7.80%) Internet
2 11 (7.80%) LAN
3 10 (7.09%) Firewall
4 9 (6.38%) WAN
5 7 (4.96%) VPN
6 5 (3.55%) Intranet
7 4 (2.84%) 4G
7 4 (2.84%) DHCP
7 4 (2.84%) DNS
7 4 (2.84%) Radio Access Network
7 4 (2.84%) VoIP
8 3 (2.13%) Ethernet
8 3 (2.13%) Wireless
9 2 (1.42%) 2G
9 2 (1.42%) 3G
9 2 (1.42%) Cisco Nexus
9 2 (1.42%) MPLS
9 2 (1.42%) Multicast
9 2 (1.42%) Wi-Fi
Database & Business Intelligence
1 2 (1.42%) Amazon RDS
2 1 (0.71%) Data Warehouse
2 1 (0.71%) MS Access
General
1 21 (14.89%) Telecoms
2 10 (7.09%) Finance
3 7 (4.96%) Banking
4 6 (4.26%) Retail
5 5 (3.55%) Retail Banking
6 4 (2.84%) Local Government
7 3 (2.13%) Back Office
7 3 (2.13%) Manufacturing
8 2 (1.42%) Aerospace
8 2 (1.42%) German Language
9 1 (0.71%) Electronics
9 1 (0.71%) Investment Banking
9 1 (0.71%) Marketing
Miscellaneous
1 13 (9.22%) Blackberry
2 7 (4.96%) iPhone
3 5 (3.55%) Data Centre
3 5 (3.55%) Driving Licence
3 5 (3.55%) iPad
3 5 (3.55%) Management Information System
4 4 (2.84%) NHS
5 2 (1.42%) PKI
5 2 (1.42%) Video Conferencing
6 1 (0.71%) Mathematics
Operating Systems
1 77 (54.61%) Windows
2 43 (30.50%) Windows 7
3 27 (19.15%) Windows Server
4 25 (17.73%) Windows XP
5 13 (9.22%) Windows Server 2008
6 10 (7.09%) Windows Server 2003
6 10 (7.09%) Windows Server 2012
7 9 (6.38%) Linux
8 7 (4.96%) Windows 8
9 4 (2.84%) Windows 2000
10 3 (2.13%) Android
10 3 (2.13%) Windows 10
10 3 (2.13%) Windows NT
11 2 (1.42%) Mac OS X
11 2 (1.42%) Red Hat Enterprise Linux
12 1 (0.71%) Apple iOS
12 1 (0.71%) Windows Phone
12 1 (0.71%) Windows Vista
Processes & Methodologies
1 61 (43.26%) ITIL
2 43 (30.50%) Service Management
3 28 (19.86%) Incident Management
4 21 (14.89%) Ticket Management
5 20 (14.18%) eTOM
6 18 (12.77%) CRM
7 9 (6.38%) Service Delivery
8 8 (5.67%) Change Management
9 4 (2.84%) Disaster Recovery
9 4 (2.84%) Fault Analysis
9 4 (2.84%) ITIL V3
10 3 (2.13%) Continuous Improvement
10 3 (2.13%) Fault Management
10 3 (2.13%) ITSM
10 3 (2.13%) Software Licensing
11 2 (1.42%) Business Intelligence
11 2 (1.42%) Configuration Management
11 2 (1.42%) Data Protection
11 2 (1.42%) Load Balancing
11 2 (1.42%) Migration
Programming Languages
1 6 (4.26%) SQL
2 1 (0.71%) Perl
2 1 (0.71%) Python
Qualifications
1 10 (7.09%) Microsoft Certification
2 8 (5.67%) MCSE
3 7 (4.96%) CCNA
3 7 (4.96%) Cisco Certification
4 6 (4.26%) MCP
5 4 (2.84%) MCSA
6 2 (1.42%) SC Cleared
6 2 (1.42%) Security Cleared
7 1 (0.71%) BPSS Clearance
7 1 (0.71%) CCNP
7 1 (0.71%) Degree
7 1 (0.71%) HNC
7 1 (0.71%) ITIL Certification
7 1 (0.71%) ITIL Foundation Certificate
7 1 (0.71%) MCDST
7 1 (0.71%) MCITP
Quality Assurance & Compliance
1 20 (14.18%) SLA
2 1 (0.71%) Disclosure Scotland
2 1 (0.71%) ISO 9001
2 1 (0.71%) QA
System Software
1 68 (48.23%) Active Directory
2 7 (4.96%) VMware Infrastructure
3 6 (4.26%) Terminal Services
4 1 (0.71%) XenApp
Systems Management
1 10 (7.09%) SCCM
2 6 (4.26%) Amdocs OSS
2 6 (4.26%) DameWare
3 4 (2.84%) BMC Marimba
Vendors
1 55 (39.01%) Microsoft
2 22 (15.60%) Citrix
2 22 (15.60%) Huawei
3 19 (13.48%) Cisco
4 13 (9.22%) VMware
5 10 (7.09%) Lotus
6 7 (4.96%) Bloomberg
7 6 (4.26%) Cramer
7 6 (4.26%) Ericsson
7 6 (4.26%) Nokia Networks
7 6 (4.26%) Nortel
8 5 (3.55%) HP
8 5 (3.55%) PeopleSoft
8 5 (3.55%) Reuters
8 5 (3.55%) Tellabs
8 5 (3.55%) ThinPrint
9 4 (2.84%) Apple
9 4 (2.84%) BMC
9 4 (2.84%) Oracle
9 4 (2.84%) Remedy
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