The table below looks at the statistics for the Service Desk Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Engineer in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 534 553 546
Rank change year-on-year
+19 -7
Contract jobs requiring a Service Desk Engineer 54 30 23
As % of all contract IT jobs located in England 0.10% 0.059% 0.047%
As % of the Job Titles category 0.11% 0.064% 0.051%
Number of daily rates quoted 15 7 4
Average daily rate
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£130 £150 £118
Average daily rate % change year-on-year
-13.33% +27.65%
90% offered a daily rate of more than £110 £131 £115
10% offered a daily rate of more than £175 £174 £141
UK excluding London average daily rate £118 £150 £118
% change year-on-year
-21.66% +27.65%
Number of hourly rates quoted 14 16 8
Average hourly rate £13.00 £15.07 £12.00
Average hourly rate % change year-on-year
-13.73% +25.58%
90% offered a hourly rate of more than £11.30 £11.34 £9.00
10% offered a hourly rate of more than £20.24 £17.00 £17.00
UK excluding London average hourly rate £13.00 £16.32 £9.50
% change year-on-year
-20.34% +71.78%
Service Desk Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
49918 47231 45321
As % of all contract IT jobs located in England 92.83% 92.31% 92.92%
Number of daily rates quoted 32491 29236 27556
Average daily rate £405 £400 £400
Average daily rate % change year-on-year
+1.25% -
90% offered a daily rate of more than £250 £225 £238
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1858 1876 1985
Average hourly rate £17.33 £17.00 £17.50
Average hourly rate % change year-on-year
+1.94% -2.85%
90% offered a hourly rate of more than £11.00 £10.50 £11.00
10% offered a hourly rate of more than £42.50 £40.00 £40.57
UK excluding London average hourly rate £17.24 £17.00 £17.00
% change year-on-year
+1.41% -

Service Desk Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in England

Service Desk Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Daily Rate Trend in England

Service Desk Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Hourly Rate Trend in England

Service Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Engineer within the England region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East -15 20 £108 -28.33% 2
London 0 14 £150 -11.76% 7
South West +5 8 £118 - 1
East Midlands -4 5 £110 - 2
East of England +7 3 - - 1
Yorkshire - 2 £130 - 1
North West - 2 £135 - 1
Service Desk Engineer
UK

Service Desk Engineer
Top 30 Related IT Skills in England

For the 6 months to 2 September 2015, IT contractor jobs across the England region that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Engineer in their job title.

1 47 (54.02%) Windows
2 39 (44.83%) ITIL
3 33 (37.93%) MS Office
4 32 (36.78%) Active Directory
5 25 (28.74%) Service Management
6 22 (25.29%) Microsoft
6 22 (25.29%) Windows 7
7 19 (21.84%) Incident Management
8 18 (20.69%) CMS
8 18 (20.69%) CRM
9 17 (19.54%) Windows XP
10 16 (18.39%) eTOM
11 15 (17.24%) Citrix
12 12 (13.79%) Android
13 11 (12.64%) Windows 8
14 10 (11.49%) Blackberry
14 10 (11.49%) MS Exchange
15 9 (10.34%) MS Excel
15 9 (10.34%) SLA
15 9 (10.34%) Huawei
16 8 (9.20%) Apple
17 7 (8.05%) Internet
17 7 (8.05%) ITSM
17 7 (8.05%) Telecoms
17 7 (8.05%) Mac OS
18 6 (6.90%) Apple iOS
18 6 (6.90%) Google
18 6 (6.90%) Wi-Fi
18 6 (6.90%) Google Apps
18 6 (6.90%) Windows Server 2008

Service Desk Engineer
Top Related IT Skills in England by Category

For the 6 months to 2 September 2015, IT contractor jobs across the England region that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (20.69%) CMS
2 10 (11.49%) MS Exchange
3 5 (5.75%) Lync
3 5 (5.75%) Exchange Server 2010
4 3 (3.45%) Exchange Server 2007
4 3 (3.45%) SharePoint
5 2 (2.30%) IBM Notes
5 2 (2.30%) Blackberry Enterprise Server
Applications
1 33 (37.93%) MS Office
2 9 (10.34%) MS Excel
3 1 (1.15%) MS PowerPoint
3 1 (1.15%) Adobe Creative Suite
Business Applications
1 1 (1.15%) Eikon
Cloud Services
1 6 (6.90%) Google Apps
2 3 (3.45%) Office 365
Communications & Networking
1 7 (8.05%) Internet
2 6 (6.90%) Wi-Fi
3 3 (3.45%) Wireless
3 3 (3.45%) LAN
3 3 (3.45%) DHCP
3 3 (3.45%) TCP/IP
4 2 (2.30%) DNS
4 2 (2.30%) WAN
5 1 (1.15%) Firewall
5 1 (1.15%) Intranet
5 1 (1.15%) VPN
5 1 (1.15%) FTP
5 1 (1.15%) SMS
Development Applications
1 1 (1.15%) Visual Studio
General
1 7 (8.05%) Telecoms
2 3 (3.45%) Finance
2 3 (3.45%) Retail
2 3 (3.45%) Multimedia
3 1 (1.15%) Retail Banking
3 1 (1.15%) Law
3 1 (1.15%) Legal
3 1 (1.15%) Banking
Miscellaneous
1 10 (11.49%) Blackberry
2 6 (6.90%) Analytical Skills
3 3 (3.45%) Video Conferencing
4 2 (2.30%) iPhone
5 1 (1.15%) iPad
5 1 (1.15%) PDA
5 1 (1.15%) EFT
5 1 (1.15%) NHS
Operating Systems
1 47 (54.02%) Windows
2 22 (25.29%) Windows 7
3 17 (19.54%) Windows XP
4 12 (13.79%) Android
5 11 (12.64%) Windows 8
6 7 (8.05%) Mac OS
7 6 (6.90%) Apple iOS
7 6 (6.90%) Windows Server 2008
8 3 (3.45%) Windows Server 2003
8 3 (3.45%) Windows Server 2012
9 2 (2.30%) Linux
10 1 (1.15%) Windows 2000
10 1 (1.15%) AIX
10 1 (1.15%) Windows Vista
10 1 (1.15%) UNIX
Processes & Methodologies
1 39 (44.83%) ITIL
2 25 (28.74%) Service Management
3 19 (21.84%) Incident Management
4 18 (20.69%) CRM
5 16 (18.39%) eTOM
6 7 (8.05%) ITSM
7 4 (4.60%) Service Delivery
8 2 (2.30%) Change Management
8 2 (2.30%) Migration
8 2 (2.30%) Project Management
8 2 (2.30%) Problem Management
8 2 (2.30%) Coaching
9 1 (1.15%) Matrix Management
9 1 (1.15%) ITIL V3
9 1 (1.15%) Continuous Improvement
9 1 (1.15%) Technical Analysis
9 1 (1.15%) Asset Management
9 1 (1.15%) Configuration Management
Programming Languages
1 2 (2.30%) SQL
Qualifications
1 5 (5.75%) CCNA
1 5 (5.75%) Cisco Certification
2 4 (4.60%) SC Cleared
2 4 (4.60%) CTC Cleared
2 4 (4.60%) Security Cleared
3 2 (2.30%) Degree
4 1 (1.15%) MCSA
4 1 (1.15%) CCNP
4 1 (1.15%) Microsoft Certification
4 1 (1.15%) A+ Certification
4 1 (1.15%) Network+ Certification
Quality Assurance & Compliance
1 9 (10.34%) SLA
2 1 (1.15%) QA
System Software
1 32 (36.78%) Active Directory
2 2 (2.30%) XenApp
Systems Management
1 5 (5.75%) SCCM
Vendors
1 22 (25.29%) Microsoft
2 15 (17.24%) Citrix
3 9 (10.34%) Huawei
4 8 (9.20%) Apple
5 6 (6.90%) Google
6 4 (4.60%) Cisco
7 3 (3.45%) Novell
7 3 (3.45%) VMware
8 2 (2.30%) Nokia
8 2 (2.30%) Lotus
8 2 (2.30%) HP
8 2 (2.30%) Dell
8 2 (2.30%) LANDesk
9 1 (1.15%) Nokia Solutions and Networks
9 1 (1.15%) Avaya
9 1 (1.15%) Ericsson
9 1 (1.15%) SAP
9 1 (1.15%) Adobe
9 1 (1.15%) Reuters
9 1 (1.15%) Bloomberg
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