The table below looks at the statistics for the Service Desk Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Engineer in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Service Desk Engineer
Rank 551 533 541
Rank change year-on-year
-18 +8
Contract jobs requiring a Service Desk Engineer 32 24 34
As % of all contract IT jobs located in England 0.063% 0.049% 0.064%
As % of the Job Titles category 0.068% 0.053% 0.069%
Number of daily rates quoted 7 5 5
Average daily rate
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£150 £120 £180
Average daily rate % change year-on-year
+25.00% -33.33%
90% offered a daily rate of more than £131 £115 £117
10% offered a daily rate of more than £174 £150 £198
UK excluding London average daily rate £150 £120 £188
% change year-on-year
+25.00% -36.00%
Number of hourly rates quoted 19 9 12
Average hourly rate £14.00 £14.50 £12.00
Average hourly rate % change year-on-year
-3.44% +20.83%
90% offered a hourly rate of more than £11.43 £9.00 £9.00
10% offered a hourly rate of more than £17.00 £17.00 £15.00
UK excluding London average hourly rate £16.32 £12.25 £12.00
% change year-on-year
+33.22% +2.08%
Service Desk Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
47122 45147 49346
As % of all contract IT jobs located in England 92.47% 92.76% 92.92%
Number of daily rates quoted 29091 27426 28362
Average daily rate £400 £400 £390
Average daily rate % change year-on-year
- +2.56%
90% offered a daily rate of more than £225 £238 £235
10% offered a daily rate of more than £550 £575 £575
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 1866 1971 2486
Average hourly rate £17.00 £17.50 £19.50
Average hourly rate % change year-on-year
-2.85% -10.25%
90% offered a hourly rate of more than £10.50 £11.00 £11.50
10% offered a hourly rate of more than £37.96 £40.00 £41.50
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

Service Desk Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in England

Service Desk Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Daily Rate Trend in England

Service Desk Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Hourly Rate Trend in England

Service Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Engineer within the England region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
South East +7 17 £150 - 7
London +19 5 £170 - 6
East Midlands +6 5 - - 1
South West -35 2 - - 1
West Midlands -23 1 £110 -
East of England -31 1 - -
North West - - - -
Yorkshire - - - -
Service Desk Engineer
UK

Service Desk Engineer
Top 30 Related IT Skills in England

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Engineer in their job title.

1 55 (66.27%) Windows
2 33 (39.76%) Microsoft
2 33 (39.76%) Active Directory
3 31 (37.35%) Windows 7
4 27 (32.53%) Citrix
4 27 (32.53%) MS Office
5 22 (26.51%) Blackberry
5 22 (26.51%) Windows XP
6 20 (24.10%) ITIL
7 17 (20.48%) MS Exchange
8 13 (15.66%) Cisco
8 13 (15.66%) VMware
9 12 (14.46%) VMware Infrastructure
9 12 (14.46%) Windows Server 2008
9 12 (14.46%) MS Excel
10 11 (13.25%) Finance
10 11 (13.25%) Terminal Services
10 11 (13.25%) SLA
10 11 (13.25%) Exchange Server 2010
11 9 (10.84%) Windows 8
12 8 (9.64%) Blackberry Enterprise Server
13 7 (8.43%) Windows Server 2003
13 7 (8.43%) Lotus
13 7 (8.43%) IBM Notes
14 6 (7.23%) Windows Vista
14 6 (7.23%) Exchange Server 2003
14 6 (7.23%) LAN
14 6 (7.23%) Service Management
15 5 (6.02%) Firewall
15 5 (6.02%) Reuters

Service Desk Engineer
Top Related IT Skills in England by Category

For the 6 months to 22 August 2014, IT contractor jobs across the England region that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (20.48%) MS Exchange
2 11 (13.25%) Exchange Server 2010
3 8 (9.64%) Blackberry Enterprise Server
4 7 (8.43%) IBM Notes
5 6 (7.23%) Exchange Server 2003
6 3 (3.61%) Exchange Server 2007
7 2 (2.41%) SharePoint
8 1 (1.20%) IIS
8 1 (1.20%) CMS
8 1 (1.20%) SharePoint 2010
8 1 (1.20%) Lync
8 1 (1.20%) Exchange Server 2013
Applications
1 27 (32.53%) MS Office
2 12 (14.46%) MS Excel
3 1 (1.20%) Acrobat
3 1 (1.20%) MS Project
3 1 (1.20%) MS Visio
3 1 (1.20%) MS PowerPoint
Business Applications
1 5 (6.02%) Eikon
Cloud Services
1 2 (2.41%) Office 365
Communications & Networking
1 6 (7.23%) LAN
2 5 (6.02%) Firewall
2 5 (6.02%) WAN
2 5 (6.02%) SAN
3 4 (4.82%) IP Telephony
3 4 (4.82%) DNS
3 4 (4.82%) TCP/IP
4 3 (3.61%) Internet
4 3 (3.61%) VPN
4 3 (3.61%) DHCP
5 1 (1.20%) Wi-Fi
5 1 (1.20%) Intranet
5 1 (1.20%) SSL
5 1 (1.20%) VoIP
General
1 11 (13.25%) Finance
2 5 (6.02%) Banking
3 4 (4.82%) French Language
4 3 (3.61%) Local Government
4 3 (3.61%) Telecoms
5 1 (1.20%) Legal
5 1 (1.20%) Retail
Miscellaneous
1 22 (26.51%) Blackberry
2 4 (4.82%) iPhone
3 3 (3.61%) Thin Client
3 3 (3.61%) Fat Client
3 3 (3.61%) Mobile Computing
4 1 (1.20%) NHS
4 1 (1.20%) PDA
4 1 (1.20%) Computer Science
4 1 (1.20%) Social Media
Operating Systems
1 55 (66.27%) Windows
2 31 (37.35%) Windows 7
3 22 (26.51%) Windows XP
4 12 (14.46%) Windows Server 2008
5 9 (10.84%) Windows 8
6 7 (8.43%) Windows Server 2003
7 6 (7.23%) Windows Vista
8 4 (4.82%) Windows Server 2012
8 4 (4.82%) Windows 2000
Processes & Methodologies
1 20 (24.10%) ITIL
2 6 (7.23%) Service Management
3 5 (6.02%) CRM
3 5 (6.02%) Incident Management
4 4 (4.82%) Service Delivery
5 2 (2.41%) Kalman Filter
5 2 (2.41%) Stakeholder Management
5 2 (2.41%) Configuration Management
5 2 (2.41%) Project Management
5 2 (2.41%) Change Management
6 1 (1.20%) ITSM
6 1 (1.20%) eTOM
Qualifications
1 5 (6.02%) CCNA
1 5 (6.02%) Cisco Certification
1 5 (6.02%) Microsoft Certification
2 4 (4.82%) Security Cleared
3 3 (3.61%) SC Cleared
4 2 (2.41%) Degree
5 1 (1.20%) MCP
5 1 (1.20%) MCITP
Quality Assurance & Compliance
1 11 (13.25%) SLA
System Software
1 33 (39.76%) Active Directory
2 12 (14.46%) VMware Infrastructure
3 11 (13.25%) Terminal Services
4 2 (2.41%) XenApp
5 1 (1.20%) Terminal Server
5 1 (1.20%) BlackBerry Internet Service
5 1 (1.20%) vSphere
Systems Management
1 5 (6.02%) Backup Exec
2 4 (4.82%) Norton AntiVirus
3 1 (1.20%) Tivoli
Vendors
1 33 (39.76%) Microsoft
2 27 (32.53%) Citrix
3 13 (15.66%) Cisco
3 13 (15.66%) VMware
4 7 (8.43%) Lotus
5 5 (6.02%) Reuters
5 5 (6.02%) Bloomberg
5 5 (6.02%) Fidessa
6 4 (4.82%) Veeam
6 4 (4.82%) Symantec
6 4 (4.82%) Remedy
7 2 (2.41%) CA
7 2 (2.41%) Apple
8 1 (1.20%) Novell
8 1 (1.20%) HP
8 1 (1.20%) Dell
8 1 (1.20%) Adobe
8 1 (1.20%) Sun
8 1 (1.20%) Google
8 1 (1.20%) SolarWinds
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