The table below looks at the statistics for the Service Desk Engineer role in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Engineer in their job title over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Desk Engineer
Rank 541 502 500
Rank change year-on-year
-39 -2
Contract jobs requiring a Service Desk Engineer 38 51 24
As % of all contract IT jobs located in England 0.077% 0.11% 0.057%
As % of the Job Titles category 0.084% 0.11% 0.061%
Number of daily rates quoted 14 21 3
Average daily rate
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£148 £120 £300
Average daily rate % change year-on-year
+22.91% -60.00%
90% offered a daily rate of more than £115 £105 £204
10% offered a daily rate of more than £179 £140 £370
UK excluding London average daily rate £139 £140 £300
% change year-on-year
-0.89% -53.33%
Number of hourly rates quoted 10 18 11
Average hourly rate £15.25 £12.25 £15.00
Average hourly rate % change year-on-year
+24.48% -18.33%
90% offered a hourly rate of more than £11.90 £8.60 £10.50
10% offered a hourly rate of more than £17.19 £16.22 £18.00
UK excluding London average hourly rate £14.13 £11.50 £15.00
% change year-on-year
+22.82% -23.33%
Service Desk Engineer
UK

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the England region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
England
Contract IT job ads with a match in the
Job Titles category
45428 44376 39335
As % of all contract IT jobs located in England 92.34% 92.50% 92.67%
Number of daily rates quoted 28584 27952 23212
Average daily rate £400 £400 £400
Average daily rate % change year-on-year
+0.12% -0.12%
90% offered a daily rate of more than £250 £235 £240
10% offered a daily rate of more than £575 £550 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1800 1857 2029
Average hourly rate £16.54 £17.00 £19.00
Average hourly rate % change year-on-year
-2.70% -10.52%
90% offered a hourly rate of more than £11.00 £10.50 £11.13
10% offered a hourly rate of more than £41.00 £40.50 £41.77
UK excluding London average hourly rate £16.00 £17.00 £17.50
% change year-on-year
-5.88% -2.85%

Service Desk Engineer
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Engineer in the job title across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Engineer Jobs Demand Trend in England

Service Desk Engineer
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Daily Rate Trend in England

Service Desk Engineer
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Engineer across the England region.

Service Desk Engineer Hourly Rate Trend in England

Service Desk Engineer
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Engineer within the England region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -4 16 £148 +40.47% 4
South East -15 15 £145 +20.83% 1
North West -18 4 £163 +35.41% 3
South West +7 1 £115 -17.85%
East Midlands -15 1 - -
North East - 1 - -
Service Desk Engineer
UK

Service Desk Engineer
Top 30 Related IT Skills in England

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Service Desk Engineer in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Engineer in their job title.

1 41 (56.94%) Windows
2 30 (41.67%) Active Directory
3 28 (38.89%) MS Office
4 24 (33.33%) ITIL
5 17 (23.61%) Microsoft
5 17 (23.61%) Windows 7
6 16 (22.22%) Service Management
7 15 (20.83%) Windows XP
8 13 (18.06%) CRM
9 10 (13.89%) Android
9 10 (13.89%) CMS
10 9 (12.50%) Incident Management
10 9 (12.50%) eTOM
11 8 (11.11%) Mac OS
11 8 (11.11%) MS Exchange
11 8 (11.11%) MS Excel
11 8 (11.11%) Citrix
11 8 (11.11%) Apple
11 8 (11.11%) ITSM
11 8 (11.11%) Telecoms
12 7 (9.72%) Wi-Fi
12 7 (9.72%) Apple iOS
12 7 (9.72%) Google Apps
12 7 (9.72%) Google
13 6 (8.33%) Windows 8
13 6 (8.33%) SC Cleared
13 6 (8.33%) CTC Cleared
13 6 (8.33%) Security Cleared
14 5 (6.94%) Blackberry
14 5 (6.94%) TCP/IP

Service Desk Engineer
Top Related IT Skills in England by Category

For the 6 months to 22 May 2015, IT contractor jobs across the England region that cited Service Desk Engineer in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Engineer in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (13.89%) CMS
2 8 (11.11%) MS Exchange
3 5 (6.94%) Lync
4 3 (4.17%) SharePoint
4 3 (4.17%) IBM Notes
4 3 (4.17%) Blackberry Enterprise Server
5 2 (2.78%) Exchange Server 2010
Applications
1 28 (38.89%) MS Office
2 8 (11.11%) MS Excel
Business Applications
1 1 (1.39%) Eikon
1 1 (1.39%) Remedy ITSM
1 1 (1.39%) SAP Oil and Gas
Cloud Services
1 7 (9.72%) Google Apps
Communications & Networking
1 7 (9.72%) Wi-Fi
2 5 (6.94%) TCP/IP
3 3 (4.17%) Internet
4 2 (2.78%) Radio Access Network
4 2 (2.78%) LAN
5 1 (1.39%) HTTPS
5 1 (1.39%) 3G
5 1 (1.39%) SMS
5 1 (1.39%) DHCP
5 1 (1.39%) Firewall
5 1 (1.39%) 2G
Development Applications
1 1 (1.39%) Visual Studio
General
1 8 (11.11%) Telecoms
2 5 (6.94%) Retail
3 3 (4.17%) Multimedia
4 2 (2.78%) Finance
5 1 (1.39%) Electronics
5 1 (1.39%) Law
5 1 (1.39%) Legal
5 1 (1.39%) Manufacturing
5 1 (1.39%) Banking
5 1 (1.39%) Retail Banking
5 1 (1.39%) Marketing
5 1 (1.39%) Japanese Language
Libraries, Frameworks & Software Standards
1 1 (1.39%) WinForms
Miscellaneous
1 5 (6.94%) Blackberry
2 2 (2.78%) iPhone
2 2 (2.78%) Analytical Skills
2 2 (2.78%) NHS
3 1 (1.39%) DTV
3 1 (1.39%) iPad
3 1 (1.39%) Smartphone
3 1 (1.39%) PDA
Operating Systems
1 41 (56.94%) Windows
2 17 (23.61%) Windows 7
3 15 (20.83%) Windows XP
4 10 (13.89%) Android
5 8 (11.11%) Mac OS
6 7 (9.72%) Apple iOS
7 6 (8.33%) Windows 8
8 5 (6.94%) Windows Server 2008
9 2 (2.78%) Windows Server 2003
9 2 (2.78%) Linux
10 1 (1.39%) Windows 2000
10 1 (1.39%) AIX
10 1 (1.39%) Windows Server 2012
Processes & Methodologies
1 24 (33.33%) ITIL
2 16 (22.22%) Service Management
3 13 (18.06%) CRM
4 9 (12.50%) Incident Management
4 9 (12.50%) eTOM
5 8 (11.11%) ITSM
6 3 (4.17%) Problem Management
7 2 (2.78%) ITIL V3
7 2 (2.78%) Coaching
7 2 (2.78%) Service Delivery
7 2 (2.78%) Change Management
8 1 (1.39%) Business Intelligence
8 1 (1.39%) Configuration Management
8 1 (1.39%) Programme Management
8 1 (1.39%) Continuous Improvement
8 1 (1.39%) Asset Management
8 1 (1.39%) Digital Marketing
8 1 (1.39%) Load Balancing
Programming Languages
1 1 (1.39%) SQL
Qualifications
1 6 (8.33%) SC Cleared
1 6 (8.33%) CTC Cleared
1 6 (8.33%) Security Cleared
2 2 (2.78%) Network+ Certification
2 2 (2.78%) MCSA
2 2 (2.78%) CCNP
2 2 (2.78%) CCNA
2 2 (2.78%) Cisco Certification
2 2 (2.78%) Microsoft Certification
2 2 (2.78%) A+ Certification
3 1 (1.39%) Degree
Quality Assurance & Compliance
1 4 (5.56%) SLA
System Software
1 30 (41.67%) Active Directory
2 1 (1.39%) VMware Infrastructure
Systems Management
1 4 (5.56%) SCCM
Vendors
1 17 (23.61%) Microsoft
2 8 (11.11%) Citrix
2 8 (11.11%) Apple
3 7 (9.72%) Google
4 3 (4.17%) Lotus
4 3 (4.17%) VMware
5 2 (2.78%) Remedy
6 1 (1.39%) Avaya
6 1 (1.39%) Nokia
6 1 (1.39%) Cisco
6 1 (1.39%) Reuters
6 1 (1.39%) Bloomberg
6 1 (1.39%) SAP
6 1 (1.39%) Sophos
6 1 (1.39%) Huawei
6 1 (1.39%) LANDesk