The first table below looks at the demand for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 563 480 536
Rank change year-on-year
-83 +56
Contract jobs citing Service Desk Management 27 23 41
As % of all contract IT jobs located in England 0.053% 0.053% 0.074%
As % of the Processes & Methodologies category 0.071% 0.073% 0.11%
Number of daily rates quoted 20 14 15
Average daily rate £373 £394 £365
Average daily rate % change year-on-year
-5.39% +7.87%
90% offered a daily rate of more than £119 £230 £169
10% offered a daily rate of more than £517 £602 £570
UK excluding London average daily rate £476 £425 £261
% change year-on-year
+12.05% +62.67%
Number of hourly rates quoted 2 2 6
Average hourly rate £11.50 £12.50 £17.00
Average hourly rate % change year-on-year
-8.00% -26.47%
90% offered a hourly rate of more than £10.70 £12.50 £13.88
10% offered a hourly rate of more than £12.30 £12.50 £19.00
UK excluding London average hourly rate £11.50 £12.50 £17.50
% change year-on-year
-8.00% -28.57%
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
37958 31464 38928
As % of all contract IT jobs located in England 73.95% 73.02% 69.89%
Number of daily rates quoted 23972 19227 22646
Average daily rate £405 £413 £415
Average daily rate % change year-on-year
-1.81% -0.60%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £575 £575 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 1118 981 1339
Average hourly rate £27.88 £32.00 £27.50
Average hourly rate % change year-on-year
-12.89% +16.36%
90% offered a hourly rate of more than £12.25 £13.50 £13.90
10% offered a hourly rate of more than £50.00 £54.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Desk Management
UK

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 18 April 2014.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
London -25 14 £360 -14.02% 5
South East -8 7 £515 +21.17% 2
North West -17 1 £120 -
South West - - - -
West Midlands - - - - 1
East of England - - - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 18 April 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 23 (56.10%) ITIL
2 15 (36.59%) SLA
3 13 (31.71%) Microsoft
3 13 (31.71%) Service Delivery
4 12 (29.27%) Windows
5 11 (26.83%) Service Management
6 9 (21.95%) ITIL Certification
6 9 (21.95%) MS Excel
7 8 (19.51%) MS Office
7 8 (19.51%) Microsoft Certification
8 7 (17.07%) Management Information System
9 6 (14.63%) MCDST
9 6 (14.63%) ITIL V3
10 4 (9.76%) Remedy
10 4 (9.76%) Blackberry
10 4 (9.76%) Active Directory
10 4 (9.76%) HP
10 4 (9.76%) ISO/IEC 27001
10 4 (9.76%) Performance Management
10 4 (9.76%) Security Cleared
10 4 (9.76%) Security Management
11 3 (7.32%) Local Government
11 3 (7.32%) LANDesk
11 3 (7.32%) Problem Management
11 3 (7.32%) MS Project
11 3 (7.32%) DNS
11 3 (7.32%) DHCP
11 3 (7.32%) TCP/IP
11 3 (7.32%) SharePoint
11 3 (7.32%) Client/Server

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 18 April 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (7.32%) SharePoint
2 1 (2.44%) IIS
2 1 (2.44%) MS Exchange
2 1 (2.44%) Blackberry Enterprise Server
2 1 (2.44%) Exchange Server 2010
Applications
1 9 (21.95%) MS Excel
2 8 (19.51%) MS Office
3 3 (7.32%) MS Project
4 2 (4.88%) MS Visio
Communications & Networking
1 3 (7.32%) DNS
1 3 (7.32%) DHCP
1 3 (7.32%) TCP/IP
2 2 (4.88%) Firewall
2 2 (4.88%) VPN
2 2 (4.88%) VoIP
3 1 (2.44%) Wireless
3 1 (2.44%) WAN
3 1 (2.44%) Broadband
3 1 (2.44%) LAN
3 1 (2.44%) SAN
Database & Business Intelligence
1 1 (2.44%) SQL Server
Development Applications
1 2 (4.88%) JIRA
General
1 3 (7.32%) Local Government
2 2 (4.88%) Retail
2 2 (4.88%) Telecoms
2 2 (4.88%) Finance
3 1 (2.44%) Pharmaceutical
Job Titles
1 12 (29.27%) Analyst
2 7 (17.07%) Service Analyst
2 7 (17.07%) Service Manager
2 7 (17.07%) Service Desk Analyst
3 6 (14.63%) Support Manager
3 6 (14.63%) Applications Support Manager
3 6 (14.63%) Applications Manager
3 6 (14.63%) Applications Support
4 4 (9.76%) Business Analyst
4 4 (9.76%) Service Desk Manager
5 3 (7.32%) Services Delivery Manager
5 3 (7.32%) Delivery Manager
5 3 (7.32%) Team Leader
5 3 (7.32%) Help Desk Support
5 3 (7.32%) 2nd Line Support Analyst
5 3 (7.32%) Service Desk Team Leader
5 3 (7.32%) 2nd Line Support
5 3 (7.32%) Support Analyst
6 2 (4.88%) Test Manager
6 2 (4.88%) Desktop Support
Libraries, Frameworks & Software Standards
1 1 (2.44%) ASP.NET
1 1 (2.44%) .NET
Miscellaneous
1 7 (17.07%) Management Information System
2 4 (9.76%) Blackberry
3 3 (7.32%) Client/Server
4 2 (4.88%) Smart Meter
4 2 (4.88%) Thin Client
4 2 (4.88%) Fat Client
4 2 (4.88%) Statistics
5 1 (2.44%) Device Driver
5 1 (2.44%) iPhone
5 1 (2.44%) FMCG
5 1 (2.44%) Smartphone
5 1 (2.44%) Data Protection Act
5 1 (2.44%) Computer Science
5 1 (2.44%) Enterprise Software
5 1 (2.44%) iPad
Operating Systems
1 12 (29.27%) Windows
2 3 (7.32%) Windows 7
3 2 (4.88%) Windows Server 2008
4 1 (2.44%) Windows 2000 Server
4 1 (2.44%) UNIX
4 1 (2.44%) Windows XP
4 1 (2.44%) Windows Server 2003
Processes & Methodologies
1 23 (56.10%) ITIL
2 13 (31.71%) Service Delivery
3 11 (26.83%) Service Management
4 6 (14.63%) ITIL V3
5 4 (9.76%) Performance Management
5 4 (9.76%) Security Management
6 3 (7.32%) Problem Management
6 3 (7.32%) ITSM
6 3 (7.32%) Change Management
7 2 (4.88%) Waterfall
7 2 (4.88%) Test Strategy
7 2 (4.88%) Root Cause Analysis
7 2 (4.88%) Capacity Management
7 2 (4.88%) Disaster Recovery
7 2 (4.88%) Information Security Management
7 2 (4.88%) Configuration Management
7 2 (4.88%) Data Modelling
7 2 (4.88%) Release Management
7 2 (4.88%) Software Testing
7 2 (4.88%) Incident Management
Programming Languages
1 1 (2.44%) SQL
1 1 (2.44%) VB
Qualifications
1 9 (21.95%) ITIL Certification
2 8 (19.51%) Microsoft Certification
3 6 (14.63%) MCDST
4 4 (9.76%) Security Cleared
5 2 (4.88%) MCITP
5 2 (4.88%) ISTQB
5 2 (4.88%) SC Cleared
6 1 (2.44%) Degree
6 1 (2.44%) CCA
6 1 (2.44%) Citrix Certification
Quality Assurance & Compliance
1 15 (36.59%) SLA
2 4 (9.76%) ISO/IEC 27001
3 2 (4.88%) Sarbanes-Oxley
System Software
1 4 (9.76%) Active Directory
2 2 (4.88%) XenApp
2 2 (4.88%) XenDesktop
2 2 (4.88%) VMware Infrastructure
3 1 (2.44%) Microsoft App-V
3 1 (2.44%) Hyper-V
3 1 (2.44%) ISA Server
3 1 (2.44%) VMware ESXi
3 1 (2.44%) XenServer
3 1 (2.44%) vSphere
Systems Management
1 2 (4.88%) HP SIM
1 2 (4.88%) SCCM
1 2 (4.88%) SCOM
2 1 (2.44%) Backup Exec
2 1 (2.44%) AppManager
Vendors
1 13 (31.71%) Microsoft
2 4 (9.76%) Remedy
2 4 (9.76%) HP
3 3 (7.32%) LANDesk
4 2 (4.88%) SAP
4 2 (4.88%) IBM
4 2 (4.88%) Citrix
4 2 (4.88%) VMware
5 1 (2.44%) Open Text
5 1 (2.44%) AppSense
5 1 (2.44%) Compaq
5 1 (2.44%) Cisco
5 1 (2.44%) Oracle
5 1 (2.44%) 3PAR
5 1 (2.44%) SolarWinds
5 1 (2.44%) Aruba
Enfield, Middlesex
Ashdown IT
Rate: £14 - £17 per hour
Posted: 4 days ago