The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 3 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 May 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 602 575 577
Rank change year-on-year
-27 +2
Contract jobs citing Service Desk Management 19 25 26
As % of all contract IT jobs located in England 0.037% 0.049% 0.052%
As % of the Processes & Methodologies category 0.046% 0.062% 0.066%
Number of daily rates quoted 13 11 19
Median daily rate £350 £338 £375
Median daily rate % change year-on-year
+3.70% -10.00%
90% offered a daily rate of more than £173 £175 £118
10% offered a daily rate of more than £740 £538 £518
UK excluding London median daily rate £256 £338 £490
% change year-on-year
-24.07% -31.12%
Number of hourly rates quoted 1 2 2
Median hourly rate £15.00 £17.50 £11.50
Median hourly rate % change year-on-year
-14.28% +52.17%
UK excluding London median hourly rate - £17.50 £11.50
% change year-on-year
- +52.17%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41638 40050 39311
As % of all contract IT jobs located in England 81.70% 79.08% 77.94%
Number of daily rates quoted 27840 25369 24942
Median daily rate £445 £415 £400
Median daily rate % change year-on-year
+7.22% +3.75%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 923 1170 1165
Median hourly rate £32.50 £29.00 £30.00
Median hourly rate % change year-on-year
+12.06% -3.33%
90% offered a hourly rate of more than £12.69 £12.40 £12.50
10% offered a hourly rate of more than £47.91 £47.83 £50.00
UK excluding London median hourly rate £36.00 £31.00 £31.50
% change year-on-year
+16.12% -1.58%

Service Desk Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 3 May 2016.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 3 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -13 12 £338 - 2
East Midlands +8 2 £163 - 2
Yorkshire +4 2 £245 -18.33% 2
East of England -5 1 £700 +57.74%
North West -7 1 £350 +3.70%
South East -8 1 - - 3
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 3 May 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Desk Management.

1 30 (60.00%) ITIL
2 26 (52.00%) Microsoft
3 24 (48.00%) Windows
4 20 (40.00%) MS Office
4 20 (40.00%) Windows 7
5 16 (32.00%) Active Directory
6 12 (24.00%) MS Excel
7 11 (22.00%) Finance
8 10 (20.00%) LAN
9 8 (16.00%) VMware Infrastructure
9 8 (16.00%) VMware
9 8 (16.00%) SAN
9 8 (16.00%) Process Improvement
10 7 (14.00%) Security Cleared
10 7 (14.00%) Windows Server
10 7 (14.00%) Stakeholder Management
10 7 (14.00%) Incident Management
11 6 (12.00%) Android
11 6 (12.00%) Windows Server 2003
11 6 (12.00%) Service Management
11 6 (12.00%) Quality Management
11 6 (12.00%) Windows XP
11 6 (12.00%) ITIL V3
12 5 (10.00%) Exchange Server 2010
12 5 (10.00%) Disclosure Scotland
12 5 (10.00%) MS Exchange
12 5 (10.00%) TCP/IP
12 5 (10.00%) Blackberry
12 5 (10.00%) Configuration Management
12 5 (10.00%) Exchange Server 2003

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (10.00%) Exchange Server 2003
1 5 (10.00%) Exchange Server 2010
1 5 (10.00%) MS Exchange
2 2 (4.00%) IIS
2 2 (4.00%) SharePoint
3 1 (2.00%) WebLogic
Applications
1 20 (40.00%) MS Office
2 12 (24.00%) MS Excel
3 2 (4.00%) MS PowerPoint
3 2 (4.00%) MS Project
3 2 (4.00%) MS Visio
Business Applications
1 1 (2.00%) Dynamics CRM
1 1 (2.00%) Remedy ITSM
Cloud Services
1 2 (4.00%) Office 365
Communications & Networking
1 10 (20.00%) LAN
2 8 (16.00%) SAN
3 5 (10.00%) TCP/IP
4 4 (8.00%) WAN
5 3 (6.00%) Firewall
6 2 (4.00%) VPN
6 2 (4.00%) Wireless
7 1 (2.00%) DHCP
7 1 (2.00%) DNS
7 1 (2.00%) OSPF
7 1 (2.00%) TACACS
Database & Business Intelligence
1 2 (4.00%) SQL Server
2 1 (2.00%) BusinessObjects
2 1 (2.00%) BusinessObjects XI
General
1 11 (22.00%) Finance
2 4 (8.00%) Legal
2 4 (8.00%) Retail
3 1 (2.00%) Banking
3 1 (2.00%) Local Government
3 1 (2.00%) Telecoms
Job Titles
1 19 (38.00%) Service Desk Manager
1 19 (38.00%) Service Manager
2 10 (20.00%) IT Manager
3 9 (18.00%) IT Services Manager
4 5 (10.00%) 1st Line Support
4 5 (10.00%) Deployment Engineer
5 4 (8.00%) Hardware Engineer
5 4 (8.00%) Head of Technical Services
5 4 (8.00%) Infrastructure Deployment Engineer
5 4 (8.00%) Infrastructure Engineer
6 3 (6.00%) Head of IT
6 3 (6.00%) Head of Operations
6 3 (6.00%) Server Engineer
6 3 (6.00%) Service Desk Specialist
7 2 (4.00%) Engagement Manager
7 2 (4.00%) ITIL Manager
7 2 (4.00%) ITIL Service Manager
7 2 (4.00%) Project Manager
7 2 (4.00%) Senior Server Engineer
7 2 (4.00%) Service Management Manager
Libraries, Frameworks & Software Standards
1 1 (2.00%) .NET
1 1 (2.00%) ASP.NET
1 1 (2.00%) EDI
Miscellaneous
1 5 (10.00%) Blackberry
2 3 (6.00%) Analytical Skills
3 2 (4.00%) Hedge funds
4 1 (2.00%) Data Centre
4 1 (2.00%) Data Protection Act
4 1 (2.00%) Device Driver
4 1 (2.00%) iSeries
4 1 (2.00%) NHS
Operating Systems
1 24 (48.00%) Windows
2 20 (40.00%) Windows 7
3 7 (14.00%) Windows Server
4 6 (12.00%) Android
4 6 (12.00%) Windows Server 2003
4 6 (12.00%) Windows XP
5 4 (8.00%) Unix
6 1 (2.00%) Windows 10
6 1 (2.00%) Windows Server 2008
Processes & Methodologies
1 30 (60.00%) ITIL
2 8 (16.00%) Process Improvement
3 7 (14.00%) Incident Management
3 7 (14.00%) Stakeholder Management
4 6 (12.00%) ITIL V3
4 6 (12.00%) Quality Management
4 6 (12.00%) Service Management
5 5 (10.00%) Configuration Management
6 4 (8.00%) ITSM
6 4 (8.00%) Service Delivery
7 3 (6.00%) Desktop Virtualisation
7 3 (6.00%) Performance Management
8 2 (4.00%) Identity Access Management
8 2 (4.00%) Mentoring
8 2 (4.00%) Problem Management
8 2 (4.00%) Process Management
8 2 (4.00%) Programme Management
8 2 (4.00%) Supplier Management
9 1 (2.00%) PRINCE2
9 1 (2.00%) Project Management
Programming Languages
1 2 (4.00%) SQL
2 1 (2.00%) C
2 1 (2.00%) PL/SQL
2 1 (2.00%) VB
Qualifications
1 7 (14.00%) Security Cleared
2 4 (8.00%) ITIL Certification
2 4 (8.00%) SC Cleared
3 1 (2.00%) BPSS Clearance
3 1 (2.00%) CCNP
3 1 (2.00%) Cisco Certification
3 1 (2.00%) DV Cleared
3 1 (2.00%) MCSE
3 1 (2.00%) Microsoft Certification
Quality Assurance & Compliance
1 5 (10.00%) Disclosure Scotland
2 1 (2.00%) SLA
System Software
1 16 (32.00%) Active Directory
2 8 (16.00%) VMware Infrastructure
3 2 (4.00%) vSphere
4 1 (2.00%) ISA Server
Systems Management
1 3 (6.00%) AppManager
2 2 (4.00%) Backup Exec
2 2 (4.00%) ThinApp
3 1 (2.00%) OpenView
3 1 (2.00%) OpenView Configuration Management
3 1 (2.00%) SCSM
Vendors
1 26 (52.00%) Microsoft
2 8 (16.00%) VMware
3 4 (8.00%) HP
3 4 (8.00%) LANDesk
4 3 (6.00%) 3PAR
4 3 (6.00%) Compaq
4 3 (6.00%) SolarWinds
5 2 (4.00%) AppSense
5 2 (4.00%) Cisco
5 2 (4.00%) Oracle
5 2 (4.00%) Remedy
5 2 (4.00%) ServiceNow
6 1 (2.00%) Apple
6 1 (2.00%) BMC
6 1 (2.00%) CheckPoint
6 1 (2.00%) Citrix
6 1 (2.00%) Equitrac
6 1 (2.00%) Intel
6 1 (2.00%) OpenText
6 1 (2.00%) SAP