The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 8 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 585 596 586
Rank change year-on-year
+11 -10
Contract jobs citing Service Desk Management 13 25 28
As % of all contract IT jobs located in England 0.028% 0.049% 0.054%
As % of the Processes & Methodologies category 0.034% 0.061% 0.070%
Number of daily rates quoted 10 20 21
Median daily rate £420 £300 £250
Median daily rate % change year-on-year
+40.00% +20.00%
90% offered a daily rate of more than £219 £229 £118
10% offered a daily rate of more than £439 £339 £400
UK excluding London median daily rate £425 £300 £250
% change year-on-year
+41.66% +20.00%
Number of hourly rates quoted 0 1 3
Median hourly rate - £16.50 £10.50
Median hourly rate % change year-on-year
- +57.14%
UK excluding London median hourly rate - - £10.50
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38102 41163 39893
As % of all contract IT jobs located in England 82.78% 81.44% 77.33%
Number of daily rates quoted 25585 27074 26427
Median daily rate £450 £425 £425
Median daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £300 £300 £280
10% offered a daily rate of more than £600 £600 £600
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 996 1228 1132
Median hourly rate £29.00 £30.15 £24.50
Median hourly rate % change year-on-year
-3.81% +23.06%
90% offered a hourly rate of more than £12.50 £12.35 £11.75
10% offered a hourly rate of more than £50.00 £50.00 £47.50
UK excluding London median hourly rate £31.00 £35.00 £25.00
% change year-on-year
-11.42% +40.00%

Service Desk Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 8 December 2016.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 8 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -3 6 £375 +66.66% 1
South East +30 2 £425 +30.76%
West Midlands -7 2 £438 -10.25% 2
East Midlands - 1 - -
North East - 1 £165 -
East of England - 1 - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 8 December 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Desk Management.

1 10 (37.04%) ITIL
2 5 (18.52%) Citrix
3 4 (14.81%) SLA
3 4 (14.81%) Configuration Management
3 4 (14.81%) Management Information System
3 4 (14.81%) Data Protection
3 4 (14.81%) Security Cleared
4 3 (11.11%) CRISC
4 3 (11.11%) ISACA
4 3 (11.11%) ISMS
4 3 (11.11%) ISO/IEC 27001
4 3 (11.11%) Data Protection Act
4 3 (11.11%) Risk Management
4 3 (11.11%) Workflow
4 3 (11.11%) Project Management
4 3 (11.11%) Service Management
4 3 (11.11%) CISA
4 3 (11.11%) ITSM
4 3 (11.11%) Information Security Management
4 3 (11.11%) Security Management
4 3 (11.11%) Information Security
4 3 (11.11%) Microsoft
4 3 (11.11%) MS Office
4 3 (11.11%) Active Directory
4 3 (11.11%) Windows
4 3 (11.11%) Linux
4 3 (11.11%) MS Excel
5 2 (7.41%) Data Modelling
5 2 (7.41%) BMC
5 2 (7.41%) CA

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (3.70%) MS Exchange
1 1 (3.70%) SharePoint
1 1 (3.70%) SharePoint Server
Applications
1 3 (11.11%) MS Excel
1 3 (11.11%) MS Office
Business Applications
1 2 (7.41%) Remedy ITSM
2 1 (3.70%) Orchard Housing
Communications & Networking
1 1 (3.70%) SAN
1 1 (3.70%) Structured Cabling
1 1 (3.70%) VoIP
1 1 (3.70%) VPN
General
1 1 (3.70%) Finance
1 1 (3.70%) Games
1 1 (3.70%) Retail
1 1 (3.70%) Telecoms
Job Titles
1 7 (25.93%) Service Manager
2 5 (18.52%) Service Desk Manager
3 4 (14.81%) Analyst
3 4 (14.81%) IT Manager
3 4 (14.81%) Support Manager
4 3 (11.11%) Team Leader
5 2 (7.41%) 1st Line Support
5 2 (7.41%) 1st Line Support Analyst
5 2 (7.41%) Compliance Manager
5 2 (7.41%) IT Support
5 2 (7.41%) IT Support Manager
5 2 (7.41%) Operations Manager
5 2 (7.41%) Service Analyst
5 2 (7.41%) Service Desk Team Leader
5 2 (7.41%) Support Analyst
6 1 (3.70%) Compliance Consultant
6 1 (3.70%) Infrastructure Operations Manager
6 1 (3.70%) IT Infrastructure Manager
6 1 (3.70%) Service Operations Manager
6 1 (3.70%) Service Transition Manager
Miscellaneous
1 4 (14.81%) Management Information System
2 3 (11.11%) Data Protection Act
3 2 (7.41%) Analytical Skills
3 2 (7.41%) NHS
4 1 (3.70%) CMDB
4 1 (3.70%) EPoS
4 1 (3.70%) Informatics
4 1 (3.70%) Mathematics
4 1 (3.70%) Smartphone
Operating Systems
1 3 (11.11%) Linux
1 3 (11.11%) Windows
2 1 (3.70%) Android
2 1 (3.70%) Windows 10
2 1 (3.70%) Windows 7
Processes & Methodologies
1 10 (37.04%) ITIL
2 4 (14.81%) Configuration Management
2 4 (14.81%) Data Protection
3 3 (11.11%) Information Security
3 3 (11.11%) Information Security Management
3 3 (11.11%) ISMS
3 3 (11.11%) ITSM
3 3 (11.11%) Project Management
3 3 (11.11%) Risk Management
3 3 (11.11%) Security Management
3 3 (11.11%) Service Management
3 3 (11.11%) Workflow
4 2 (7.41%) Data Architecture
4 2 (7.41%) Data Modelling
4 2 (7.41%) Incident Management
4 2 (7.41%) Migration
4 2 (7.41%) Network Management
4 2 (7.41%) Performance Management
4 2 (7.41%) Service Delivery
4 2 (7.41%) Workflow Management
Qualifications
1 4 (14.81%) Security Cleared
2 3 (11.11%) CISA
2 3 (11.11%) CRISC
2 3 (11.11%) ISACA
3 2 (7.41%) Degree
4 1 (3.70%) CCNA
4 1 (3.70%) Cisco Certification
4 1 (3.70%) ITIL Certification
4 1 (3.70%) MCITP
4 1 (3.70%) MCSE
4 1 (3.70%) Microsoft Certification
4 1 (3.70%) SC Cleared
Quality Assurance & Compliance
1 4 (14.81%) SLA
2 3 (11.11%) ISO/IEC 27001
System Software
1 3 (11.11%) Active Directory
Vendors
1 5 (18.52%) Citrix
2 3 (11.11%) Microsoft
3 2 (7.41%) BMC
3 2 (7.41%) CA
3 2 (7.41%) Remedy
3 2 (7.41%) VMware
4 1 (3.70%) Cisco
4 1 (3.70%) Orchard
4 1 (3.70%) Veeam