The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 554 538 538
Rank change year-on-year
-16 0
Contract jobs citing Service Desk Management 34 15 29
As % of all contract IT jobs located in England 0.064% 0.031% 0.059%
As % of the Processes & Methodologies category 0.087% 0.042% 0.081%
Number of daily rates quoted 19 6 24
Average daily rate
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£250 £351 £450
Average daily rate % change year-on-year
-28.82% -21.94%
90% offered a daily rate of more than £124 £230 £365
10% offered a daily rate of more than £430 £619 £500
UK excluding London average daily rate £174 £283 £245
% change year-on-year
-38.49% +15.30%
Number of hourly rates quoted 3 2 0
Average hourly rate £19.50 £8.25 -
Average hourly rate % change year-on-year
+136.36% -
UK excluding London average hourly rate £10.20 £8.25 -
% change year-on-year
+23.63% -
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39087 35732 35760
As % of all contract IT jobs located in England 73.81% 74.62% 72.40%
Number of daily rates quoted 25636 22661 21299
Average daily rate £425 £403 £400
Average daily rate % change year-on-year
+5.59% +0.62%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £575 £580
UK excluding London average daily rate £380 £363 £368
% change year-on-year
+4.68% -1.36%
Number of hourly rates quoted 1093 1059 1320
Average hourly rate £24.00 £27.30 £28.00
Average hourly rate % change year-on-year
-12.08% -2.50%
90% offered a hourly rate of more than £12.00 £12.99 £12.50
10% offered a hourly rate of more than £50.00 £45.00 £47.00
UK excluding London average hourly rate £25.00 £27.50 £27.50
% change year-on-year
-9.09% -

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 31 October 2014.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +20 20 £250 -48.05% 1
South East -19 4 £513 +62.69% 2
North West -11 3 £135 - 1
East of England - 3 - -
West Midlands - 2 £156 - 1
East Midlands -1 1 - -
Yorkshire -3 1 £275 -
South West - - - - 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 31 October 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 46 (70.77%) ITIL
2 17 (26.15%) Project Management
3 16 (24.62%) Microsoft
4 15 (23.08%) SLA
5 13 (20.00%) MS Office
6 12 (18.46%) MS Excel
7 11 (16.92%) Windows
8 10 (15.38%) Service Delivery
8 10 (15.38%) Service Management
8 10 (15.38%) HP
9 9 (13.85%) Problem Management
9 9 (13.85%) Line Management
9 9 (13.85%) Firewall
9 9 (13.85%) VMware
10 8 (12.31%) Finance
10 8 (12.31%) Active Directory
10 8 (12.31%) Oracle
10 8 (12.31%) SQL Server
10 8 (12.31%) LANDesk
10 8 (12.31%) VMware Infrastructure
10 8 (12.31%) Analytical Skills
11 7 (10.77%) SaaS
11 7 (10.77%) Linux
11 7 (10.77%) UNIX
11 7 (10.77%) SharePoint
11 7 (10.77%) SAN
12 6 (9.23%) IBM
12 6 (9.23%) Incident Management
13 5 (7.69%) vSphere
13 5 (7.69%) Root Cause Analysis

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 31 October 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (10.77%) SharePoint
2 4 (6.15%) IIS
3 3 (4.62%) JBoss
3 3 (4.62%) Apache
3 3 (4.62%) Tomcat
3 3 (4.62%) WebSphere Application Server
3 3 (4.62%) WebLogic
3 3 (4.62%) Documentum
3 3 (4.62%) Oracle HTTP Server
3 3 (4.62%) IBM HTTP Server
3 3 (4.62%) WebSphere
4 2 (3.08%) MS Exchange
5 1 (1.54%) Blackberry Enterprise Server
Applications
1 13 (20.00%) MS Office
2 12 (18.46%) MS Excel
3 5 (7.69%) MS Visio
4 4 (6.15%) MS PowerPoint
5 3 (4.62%) MS Project
Business Applications
1 3 (4.62%) WebTrends
2 1 (1.54%) assyst
2 1 (1.54%) Remedy ITSM
Cloud Services
1 7 (10.77%) SaaS
2 1 (1.54%) Google Apps
Communications & Networking
1 9 (13.85%) Firewall
2 7 (10.77%) SAN
3 4 (6.15%) DHCP
3 4 (6.15%) VPN
3 4 (6.15%) DNS
4 3 (4.62%) SSL
4 3 (4.62%) HTTP
5 2 (3.08%) LAN
5 2 (3.08%) WAN
5 2 (3.08%) Wireless
6 1 (1.54%) IPsec
6 1 (1.54%) SSH
6 1 (1.54%) Network Security
6 1 (1.54%) OpenVPN
6 1 (1.54%) TCP/IP
6 1 (1.54%) Internet
6 1 (1.54%) OSPF
6 1 (1.54%) BGP
Database & Business Intelligence
1 8 (12.31%) SQL Server
Development Applications
1 3 (4.62%) JIRA
2 1 (1.54%) Oracle Forms
2 1 (1.54%) Subversion
General
1 8 (12.31%) Finance
2 3 (4.62%) Banking
2 3 (4.62%) Retail
3 2 (3.08%) Investment Banking
3 2 (3.08%) Law
3 2 (3.08%) Financial Institution
3 2 (3.08%) Telecoms
4 1 (1.54%) Back Office
4 1 (1.54%) Legal
4 1 (1.54%) Local Government
Job Titles
1 11 (16.92%) Project Manager
1 11 (16.92%) Service Manager
2 10 (15.38%) Service Desk Manager
3 8 (12.31%) Service Analyst
3 8 (12.31%) Analyst
4 7 (10.77%) Service Desk Analyst
5 6 (9.23%) IT Project Manager
5 6 (9.23%) Support Manager
5 6 (9.23%) Applications Support Manager
5 6 (9.23%) Applications Support
5 6 (9.23%) Applications Manager
6 5 (7.69%) Help Desk Support
7 3 (4.62%) Architect
7 3 (4.62%) Middleware Engineer
8 2 (3.08%) Head of IT
8 2 (3.08%) Head of Service Delivery
8 2 (3.08%) Help Desk Manager
8 2 (3.08%) 1st Line Support
8 2 (3.08%) Support Engineer
8 2 (3.08%) Technical Architect
Libraries, Frameworks & Software Standards
1 4 (6.15%) .NET
2 3 (4.62%) Web Services
2 3 (4.62%) JMS
2 3 (4.62%) Middleware
2 3 (4.62%) Java EE
3 1 (1.54%) ASP.NET
Miscellaneous
1 8 (12.31%) Analytical Skills
2 4 (6.15%) Management Information System
3 2 (3.08%) NHS
4 1 (1.54%) Blackberry
4 1 (1.54%) Device Driver
4 1 (1.54%) Handset
4 1 (1.54%) Statistics
4 1 (1.54%) Hedge funds
4 1 (1.54%) Digital Media
4 1 (1.54%) Enterprise Software
Operating Systems
1 11 (16.92%) Windows
2 7 (10.77%) Linux
2 7 (10.77%) UNIX
3 4 (6.15%) Windows XP
4 3 (4.62%) Red Hat Enterprise Linux
4 3 (4.62%) Windows 2000
4 3 (4.62%) Windows NT
5 2 (3.08%) Windows 7
Processes & Methodologies
1 46 (70.77%) ITIL
2 17 (26.15%) Project Management
3 10 (15.38%) Service Management
3 10 (15.38%) Service Delivery
4 9 (13.85%) Problem Management
4 9 (13.85%) Line Management
5 6 (9.23%) Incident Management
6 5 (7.69%) Root Cause Analysis
7 4 (6.15%) Infrastructure Management
7 4 (6.15%) Change Management
7 4 (6.15%) ITSM
8 3 (4.62%) Stakeholder Management
8 3 (4.62%) Programme Management
8 3 (4.62%) Document Management
8 3 (4.62%) Quality Management
8 3 (4.62%) Mentoring
8 3 (4.62%) ITIL V2
9 2 (3.08%) Change Control
9 2 (3.08%) Release Management
9 2 (3.08%) PRINCE2
Programming Languages
1 3 (4.62%) Shell Script
1 3 (4.62%) Jython
1 3 (4.62%) Korn
1 3 (4.62%) C-shell
1 3 (4.62%) Bash Shell
2 2 (3.08%) SQL
2 2 (3.08%) VB
3 1 (1.54%) PowerShell
Qualifications
1 4 (6.15%) Microsoft Certification
1 4 (6.15%) Security Cleared
2 3 (4.62%) Degree
3 1 (1.54%) CITP
3 1 (1.54%) ITIL Certification
3 1 (1.54%) MCITP
3 1 (1.54%) ISEB
Quality Assurance & Compliance
1 15 (23.08%) SLA
System Software
1 8 (12.31%) Active Directory
1 8 (12.31%) VMware Infrastructure
2 5 (7.69%) vSphere
3 3 (4.62%) Hyper-V
4 2 (3.08%) KVM
5 1 (1.54%) OpenSSH
5 1 (1.54%) ISA Server
Systems Management
1 2 (3.08%) AppManager
2 1 (1.54%) Backup Exec
Vendors
1 16 (24.62%) Microsoft
2 10 (15.38%) HP
3 9 (13.85%) VMware
4 8 (12.31%) Oracle
4 8 (12.31%) LANDesk
5 6 (9.23%) IBM
6 5 (7.69%) Cisco
7 4 (6.15%) SAP
7 4 (6.15%) Remedy
7 4 (6.15%) AppSense
7 4 (6.15%) ServiceNow
8 3 (4.62%) Open Text
8 3 (4.62%) Red Hat
8 3 (4.62%) Business Objects
8 3 (4.62%) Dell
9 2 (3.08%) Citrix
9 2 (3.08%) Compaq
9 2 (3.08%) 3PAR
9 2 (3.08%) SolarWinds
10 1 (1.54%) Aruba
Warwick, Warwickshire
Connectus
Rate: £200 per day
Posted: 4 days ago