The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 29 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jul 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 604 583 577
Rank change year-on-year
-21 -6
Contract jobs citing Service Desk Management 18 37 30
As % of all contract IT jobs located in England 0.036% 0.072% 0.061%
As % of the Processes & Methodologies category 0.044% 0.089% 0.077%
Number of daily rates quoted 11 15 18
Median daily rate £325 £325 £310
Median daily rate % change year-on-year
- +4.83%
90% offered a daily rate of more than £128 £171 £110
10% offered a daily rate of more than £400 £377 £408
UK excluding London median daily rate £215 £309 £320
% change year-on-year
-30.36% -3.51%
Number of hourly rates quoted 2 13 1
Median hourly rate £20.75 £15.50 £13.00
Median hourly rate % change year-on-year
+33.87% +19.23%
UK excluding London median hourly rate £20.75 £11.50 £13.00
% change year-on-year
+80.43% -11.53%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41371 41437 38972
As % of all contract IT jobs located in England 83.06% 80.09% 78.86%
Number of daily rates quoted 27588 27456 24607
Median daily rate £450 £420 £405
Median daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £300 £285 £275
10% offered a daily rate of more than £600 £575 £575
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 949 1091 1124
Median hourly rate £28.50 £27.50 £25.00
Median hourly rate % change year-on-year
+3.63% +10.00%
90% offered a hourly rate of more than £12.58 £12.50 £13.00
10% offered a hourly rate of more than £52.00 £52.17 £45.00
UK excluding London median hourly rate £30.00 £30.00 £27.00
% change year-on-year
- +11.11%

Service Desk Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 29 July 2016.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 29 July 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -2 7 £338 -20.58% 1
West Midlands -25 3 £173 -17.85% 2
South East +4 2 £525 +44.82% 1
North West -3 2 - - 1
Yorkshire -8 2 - - 1
East of England +15 1 £337 -10.16%
East Midlands +3 1 - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 29 July 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Desk Management.

1 16 (43.24%) ITIL
2 13 (35.14%) Windows
3 11 (29.73%) Active Directory
4 8 (21.62%) Incident Management
5 7 (18.92%) Finance
5 7 (18.92%) Stakeholder Management
5 7 (18.92%) LAN
5 7 (18.92%) ITIL Certification
5 7 (18.92%) Windows 7
6 6 (16.22%) Microsoft
6 6 (16.22%) Citrix
7 5 (13.51%) WAN
7 5 (13.51%) MS Excel
7 5 (13.51%) MS Office
7 5 (13.51%) Data Protection
8 4 (10.81%) Service Management
8 4 (10.81%) Remedy
8 4 (10.81%) Management Information System
8 4 (10.81%) Data Protection Act
9 3 (8.11%) ISO/IEC 27001
9 3 (8.11%) Information Security
9 3 (8.11%) Wireless
9 3 (8.11%) Information Security Management
9 3 (8.11%) Security Management
9 3 (8.11%) Risk Management
9 3 (8.11%) Configuration Management
9 3 (8.11%) CISA
9 3 (8.11%) Service Delivery
9 3 (8.11%) Change Management
9 3 (8.11%) Firewall

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.41%) SharePoint
2 1 (2.70%) Exchange Server 2003
2 1 (2.70%) Exchange Server 2010
2 1 (2.70%) MS Exchange
2 1 (2.70%) Skype for Business
2 1 (2.70%) WebLogic
Applications
1 5 (13.51%) MS Excel
1 5 (13.51%) MS Office
Business Applications
1 1 (2.70%) Dynamics AX
1 1 (2.70%) Dynamics CRM
1 1 (2.70%) Orchard Housing
1 1 (2.70%) Remedy ITSM
Cloud Services
1 3 (8.11%) Office 365
Communications & Networking
1 7 (18.92%) LAN
2 5 (13.51%) WAN
3 3 (8.11%) Firewall
3 3 (8.11%) Wireless
4 2 (5.41%) OSPF
4 2 (5.41%) TACACS
4 2 (5.41%) VPN
5 1 (2.70%) DHCP
5 1 (2.70%) DNS
5 1 (2.70%) SAN
5 1 (2.70%) TCP/IP
Database & Business Intelligence
1 1 (2.70%) BusinessObjects
1 1 (2.70%) BusinessObjects XI
1 1 (2.70%) SQL Server
General
1 7 (18.92%) Finance
2 2 (5.41%) Legal
3 1 (2.70%) Back Office
3 1 (2.70%) Law
3 1 (2.70%) Local Government
3 1 (2.70%) Retail
3 1 (2.70%) Telecoms
Job Titles
1 13 (35.14%) Service Desk Manager
2 12 (32.43%) Service Manager
3 5 (13.51%) 1st Line Support
4 4 (10.81%) Analyst
4 4 (10.81%) IT Manager
5 3 (8.11%) Infrastructure Manager
5 3 (8.11%) Infrastructure Services Manager
5 3 (8.11%) IT Services Manager
5 3 (8.11%) IT Support
5 3 (8.11%) ITIL Manager
5 3 (8.11%) Service Desk Support
5 3 (8.11%) Service Management Manager
6 2 (5.41%) Delivery Manager
6 2 (5.41%) Head of Infrastructure
6 2 (5.41%) Head of Operations
6 2 (5.41%) Infrastructure Delivery Manager
6 2 (5.41%) IT Analyst
6 2 (5.41%) ITIL Service Manager
6 2 (5.41%) Service Desk Specialist
6 2 (5.41%) Support Manager
Libraries, Frameworks & Software Standards
1 1 (2.70%) EDI
Miscellaneous
1 4 (10.81%) Data Protection Act
1 4 (10.81%) Management Information System
2 2 (5.41%) Analytical Skills
2 2 (5.41%) Hedge funds
2 2 (5.41%) NHS
3 1 (2.70%) Blackberry
3 1 (2.70%) BYOD
3 1 (2.70%) CMDB
3 1 (2.70%) Data Centre
3 1 (2.70%) EPoS
3 1 (2.70%) iSeries
3 1 (2.70%) Mathematics
3 1 (2.70%) Smartphone
Operating Systems
1 13 (35.14%) Windows
2 7 (18.92%) Windows 7
3 3 (8.11%) Windows Server
3 3 (8.11%) Windows XP
4 2 (5.41%) Android
4 2 (5.41%) Windows 10
4 2 (5.41%) Windows Server 2003
4 2 (5.41%) Windows Server 2008
5 1 (2.70%) Linux
5 1 (2.70%) Unix
5 1 (2.70%) Windows Server 2012
Processes & Methodologies
1 16 (43.24%) ITIL
2 8 (21.62%) Incident Management
3 7 (18.92%) Stakeholder Management
4 5 (13.51%) Data Protection
5 4 (10.81%) Service Management
6 3 (8.11%) Change Management
6 3 (8.11%) Configuration Management
6 3 (8.11%) Information Security
6 3 (8.11%) Information Security Management
6 3 (8.11%) ISMS
6 3 (8.11%) Line Management
6 3 (8.11%) Network Management
6 3 (8.11%) Risk Management
6 3 (8.11%) Security Management
6 3 (8.11%) Service Delivery
7 2 (5.41%) Identity Access Management
7 2 (5.41%) ITIL V3
7 2 (5.41%) Mentoring
7 2 (5.41%) Supplier Management
7 2 (5.41%) Workflow
Programming Languages
1 1 (2.70%) PL/SQL
1 1 (2.70%) SQL
Qualifications
1 7 (18.92%) ITIL Certification
2 3 (8.11%) CISA
2 3 (8.11%) CRISC
2 3 (8.11%) ISACA
2 3 (8.11%) Security Cleared
3 2 (5.41%) CCNP
3 2 (5.41%) Cisco Certification
4 1 (2.70%) BPSS Clearance
4 1 (2.70%) Degree
4 1 (2.70%) MCSE
4 1 (2.70%) Microsoft Certification
Quality Assurance & Compliance
1 3 (8.11%) ISO/IEC 27001
1 3 (8.11%) SLA
System Software
1 11 (29.73%) Active Directory
2 1 (2.70%) Terminal Server
2 1 (2.70%) VMware Infrastructure
Systems Management
1 1 (2.70%) OpenView
1 1 (2.70%) OpenView Configuration Management
Vendors
1 6 (16.22%) Citrix
1 6 (16.22%) Microsoft
2 4 (10.81%) Remedy
3 2 (5.41%) CheckPoint
3 2 (5.41%) Cisco
3 2 (5.41%) LANDesk
4 1 (2.70%) Apple
4 1 (2.70%) BMC
4 1 (2.70%) CA
4 1 (2.70%) HP
4 1 (2.70%) Intel
4 1 (2.70%) Oracle
4 1 (2.70%) Orchard
4 1 (2.70%) SAP
4 1 (2.70%) VMware
4 1 (2.70%) Wyse