The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 535 522 499
Rank change year-on-year
-13 -23
Contract jobs citing Service Desk Management 29 24 15
As % of all contract IT jobs located in England 0.061% 0.052% 0.037%
As % of the Processes & Methodologies category 0.080% 0.070% 0.050%
Number of daily rates quoted 16 19 10
Average daily rate
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of your Daily Rate
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£331 £360 £406
Average daily rate % change year-on-year
-7.98% -11.38%
90% offered a daily rate of more than £209 £115 £230
10% offered a daily rate of more than £425 £518 £646
UK excluding London average daily rate £338 £350 £460
% change year-on-year
-3.57% -23.91%
Number of hourly rates quoted 2 3 2
Average hourly rate £14.50 £12.50 £19.75
Average hourly rate % change year-on-year
+16.00% -36.70%
90% offered a hourly rate of more than £11.30 £10.90 £13.55
10% offered a hourly rate of more than £17.70 £15.30 £25.95
UK excluding London average hourly rate £14.50 £12.50 £19.75
% change year-on-year
+16.00% -36.70%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36276 34482 29909
As % of all contract IT jobs located in England 76.17% 75.38% 73.44%
Number of daily rates quoted 23210 21106 18166
Average daily rate £425 £408 £400
Average daily rate % change year-on-year
+4.29% +1.87%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £400 £375 £363
% change year-on-year
+6.66% +3.44%
Number of hourly rates quoted 964 1079 1107
Average hourly rate £28.19 £27.50 £30.00
Average hourly rate % change year-on-year
+2.50% -8.33%
90% offered a hourly rate of more than £12.00 £12.33 £12.35
10% offered a hourly rate of more than £49.50 £47.50 £51.50
UK excluding London average hourly rate £30.00 £27.50 £31.50
% change year-on-year
+9.09% -12.69%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 27 February 2015.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London -17 8 £325 -9.72% 1
East of England +11 7 £344 -
West Midlands -2 4 £368 +234.09%
Yorkshire - 4 £243 - 3
South East -36 3 £300 -35.13% 3
South West - 2 £260 -
North West - - - - 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 27 February 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 41 (70.69%) ITIL
2 17 (29.31%) SLA
3 14 (24.14%) Service Management
4 12 (20.69%) Line Management
5 11 (18.97%) Security Cleared
6 9 (15.52%) Project Management
6 9 (15.52%) Analytical Skills
7 8 (13.79%) Incident Management
7 8 (13.79%) Problem Management
7 8 (13.79%) Microsoft
7 8 (13.79%) MS Office
7 8 (13.79%) Service Delivery
8 7 (12.07%) Windows
8 7 (12.07%) MS Excel
9 5 (8.62%) PRINCE2
9 5 (8.62%) Active Directory
9 5 (8.62%) NHS
9 5 (8.62%) Change Management
9 5 (8.62%) Stakeholder Management
10 4 (6.90%) Management Information System
10 4 (6.90%) ITSM
10 4 (6.90%) Configuration Management
10 4 (6.90%) LANDesk
10 4 (6.90%) Degree
10 4 (6.90%) Change Control
11 3 (5.17%) Root Cause Analysis
11 3 (5.17%) Release Management
11 3 (5.17%) VMware Infrastructure
11 3 (5.17%) Oracle
11 3 (5.17%) SQL Server

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 27 February 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.45%) SharePoint
1 2 (3.45%) MS Exchange
2 1 (1.72%) Documentum
2 1 (1.72%) Oracle HTTP Server
2 1 (1.72%) IBM HTTP Server
2 1 (1.72%) WebSphere
2 1 (1.72%) WebSphere Application Server
2 1 (1.72%) WebLogic
2 1 (1.72%) IIS
2 1 (1.72%) JBoss
2 1 (1.72%) Apache
2 1 (1.72%) Tomcat
Applications
1 8 (13.79%) MS Office
2 7 (12.07%) MS Excel
3 1 (1.72%) MS Visio
3 1 (1.72%) MS PowerPoint
3 1 (1.72%) MS Project
Business Applications
1 1 (1.72%) WebTrends
Cloud Services
1 2 (3.45%) Google Apps
Communications & Networking
1 2 (3.45%) WAN
1 2 (3.45%) HTTP
1 2 (3.45%) VoIP
2 1 (1.72%) WLAN
2 1 (1.72%) LAN
2 1 (1.72%) TCP/IP
2 1 (1.72%) VPN
2 1 (1.72%) DNS
2 1 (1.72%) SSL
2 1 (1.72%) SAN
2 1 (1.72%) MPLS
2 1 (1.72%) BGP
2 1 (1.72%) EIGRP
2 1 (1.72%) TACACS
2 1 (1.72%) VRRP
2 1 (1.72%) Firewall
2 1 (1.72%) IPsec
2 1 (1.72%) VPLS
2 1 (1.72%) Reverse Proxy
2 1 (1.72%) Cisco IOS
Database & Business Intelligence
1 3 (5.17%) SQL Server
Development Applications
1 1 (1.72%) JIRA
General
1 2 (3.45%) Financial Institution
1 2 (3.45%) Telecoms
1 2 (3.45%) Finance
1 2 (3.45%) Retail
1 2 (3.45%) Local Government
2 1 (1.72%) Investment Banking
2 1 (1.72%) Manufacturing
2 1 (1.72%) Publishing
2 1 (1.72%) Banking
Job Titles
1 15 (25.86%) Analyst
2 12 (20.69%) Service Analyst
2 12 (20.69%) Service Manager
3 10 (17.24%) Service Desk Analyst
4 9 (15.52%) Service Desk Manager
5 5 (8.62%) Project Manager
6 4 (6.90%) Support Manager
6 4 (6.90%) Help Desk Support
7 3 (5.17%) Systems Manager
7 3 (5.17%) Senior Analyst
7 3 (5.17%) Help Desk Manager
7 3 (5.17%) Systems Support
7 3 (5.17%) Systems Support Manager
8 2 (3.45%) Delivery Manager
8 2 (3.45%) Security Administrator
8 2 (3.45%) Transition Manager
8 2 (3.45%) Incident Analyst
8 2 (3.45%) Service Desk Technician
8 2 (3.45%) 1st Line Support
8 2 (3.45%) Administrator
Libraries, Frameworks & Software Standards
1 1 (1.72%) .NET
1 1 (1.72%) COM
1 1 (1.72%) Web Services
1 1 (1.72%) JMS
1 1 (1.72%) Middleware
1 1 (1.72%) Java EE
Miscellaneous
1 9 (15.52%) Analytical Skills
2 5 (8.62%) NHS
3 4 (6.90%) Management Information System
4 2 (3.45%) Fixed Income
4 2 (3.45%) Equities
4 2 (3.45%) Statistics
5 1 (1.72%) Fat Client
5 1 (1.72%) Enterprise Software
5 1 (1.72%) Thin Client
5 1 (1.72%) Blackberry
Operating Systems
1 7 (12.07%) Windows
2 1 (1.72%) Linux
2 1 (1.72%) Red Hat Enterprise Linux
Processes & Methodologies
1 41 (70.69%) ITIL
2 14 (24.14%) Service Management
3 12 (20.69%) Line Management
4 9 (15.52%) Project Management
5 8 (13.79%) Service Delivery
5 8 (13.79%) Incident Management
5 8 (13.79%) Problem Management
6 5 (8.62%) Change Management
6 5 (8.62%) Stakeholder Management
6 5 (8.62%) PRINCE2
7 4 (6.90%) Configuration Management
7 4 (6.90%) ITSM
7 4 (6.90%) Change Control
8 3 (5.17%) Root Cause Analysis
8 3 (5.17%) Release Management
8 3 (5.17%) Programme Management
8 3 (5.17%) Asset Management
9 2 (3.45%) Process Management
9 2 (3.45%) Information Security
9 2 (3.45%) Project Planning
Programming Languages
1 1 (1.72%) Shell Script
1 1 (1.72%) Jython
1 1 (1.72%) Korn
1 1 (1.72%) C-shell
1 1 (1.72%) Bash Shell
Qualifications
1 11 (18.97%) Security Cleared
2 4 (6.90%) Degree
3 2 (3.45%) VCP4
3 2 (3.45%) Microsoft Certification
3 2 (3.45%) SC Cleared
4 1 (1.72%) ITIL Certification
4 1 (1.72%) MCITP
4 1 (1.72%) CCIE
4 1 (1.72%) ISEB
4 1 (1.72%) Cisco Certification
4 1 (1.72%) Six Sigma Green Belt
4 1 (1.72%) CITP
Quality Assurance & Compliance
1 17 (29.31%) SLA
System Software
1 5 (8.62%) Active Directory
2 3 (5.17%) VMware Infrastructure
3 1 (1.72%) Hyper-V
3 1 (1.72%) vSphere
Systems Management
1 1 (1.72%) SCCM
1 1 (1.72%) SCOM
Vendors
1 8 (13.79%) Microsoft
2 4 (6.90%) LANDesk
3 3 (5.17%) VMware
3 3 (5.17%) Oracle
4 2 (3.45%) HP
4 2 (3.45%) Google
4 2 (3.45%) Reuters
4 2 (3.45%) Bloomberg
5 1 (1.72%) Open Text
5 1 (1.72%) FrontRange
5 1 (1.72%) Riverbed
5 1 (1.72%) SolarWinds
5 1 (1.72%) ServiceNow
5 1 (1.72%) Citrix
5 1 (1.72%) Red Hat
5 1 (1.72%) Business Objects
5 1 (1.72%) Cisco
5 1 (1.72%) IBM