The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 12 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
12 Sep 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 546 539 532
Rank change year-on-year
-7 -7
Contract jobs citing Service Desk Management 36 19 48
As % of all contract IT jobs located in England 0.069% 0.039% 0.090%
As % of the Processes & Methodologies category 0.093% 0.053% 0.12%
Number of daily rates quoted 20 10 35
Average daily rate
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£263 £463 £450
Average daily rate % change year-on-year
-43.24% +2.77%
90% offered a daily rate of more than £117 £363 £233
10% offered a daily rate of more than £459 £651 £500
UK excluding London average daily rate £213 £250 £285
% change year-on-year
-15.00% -12.28%
Number of hourly rates quoted 2 1 0
Average hourly rate £21.25 £7.50 -
Average hourly rate % change year-on-year
+183.33% -
UK excluding London average hourly rate - £7.50 -
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38838 36028 38687
As % of all contract IT jobs located in England 74.80% 74.55% 72.57%
Number of daily rates quoted 24649 22649 22867
Average daily rate £413 £405 £400
Average daily rate % change year-on-year
+1.85% +1.25%
90% offered a daily rate of more than £275 £275 £265
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 1099 1007 1398
Average hourly rate £23.50 £30.00 £32.00
Average hourly rate % change year-on-year
-21.66% -6.25%
90% offered a hourly rate of more than £12.50 £12.50 £13.42
10% offered a hourly rate of more than £47.50 £50.00 £45.00
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 12 September 2014.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 12 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +15 23 £275 -47.61% 1
South East +7 8 £375 -
West Midlands - 3 £213 - 1
North West -6 1 £125 -
East of England -23 1 - - 1
South West - - - -
Yorkshire - - - - 1
East Midlands - - - - 2
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 12 September 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 37 (66.07%) ITIL
2 15 (26.79%) Microsoft
3 14 (25.00%) MS Office
4 12 (21.43%) MS Excel
4 12 (21.43%) SLA
4 12 (21.43%) Project Management
5 11 (19.64%) HP
5 11 (19.64%) Service Delivery
6 10 (17.86%) Firewall
6 10 (17.86%) VMware
6 10 (17.86%) Windows
7 9 (16.07%) Oracle
7 9 (16.07%) SQL Server
7 9 (16.07%) LANDesk
7 9 (16.07%) VMware Infrastructure
8 8 (14.29%) Problem Management
8 8 (14.29%) UNIX
8 8 (14.29%) SharePoint
8 8 (14.29%) SAN
8 8 (14.29%) Finance
9 7 (12.50%) Active Directory
9 7 (12.50%) Linux
9 7 (12.50%) SaaS
9 7 (12.50%) Analytical Skills
10 6 (10.71%) vSphere
10 6 (10.71%) Incident Management
10 6 (10.71%) MS Visio
10 6 (10.71%) DHCP
10 6 (10.71%) Cisco
10 6 (10.71%) IBM

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 12 September 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.29%) SharePoint
2 5 (8.93%) IIS
3 3 (5.36%) Apache
3 3 (5.36%) Tomcat
3 3 (5.36%) WebSphere Application Server
3 3 (5.36%) WebLogic
3 3 (5.36%) Documentum
3 3 (5.36%) Oracle HTTP Server
3 3 (5.36%) IBM HTTP Server
3 3 (5.36%) WebSphere
4 1 (1.79%) Blackberry Enterprise Server
Applications
1 14 (25.00%) MS Office
2 12 (21.43%) MS Excel
3 6 (10.71%) MS Visio
4 4 (7.14%) MS PowerPoint
5 3 (5.36%) MS Project
Business Applications
1 3 (5.36%) WebTrends
2 1 (1.79%) assyst
2 1 (1.79%) Remedy ITSM
Cloud Services
1 7 (12.50%) SaaS
Communications & Networking
1 10 (17.86%) Firewall
2 8 (14.29%) SAN
3 6 (10.71%) DHCP
3 6 (10.71%) DNS
4 5 (8.93%) VPN
5 3 (5.36%) SSL
5 3 (5.36%) HTTP
5 3 (5.36%) LAN
5 3 (5.36%) WAN
5 3 (5.36%) Wireless
6 2 (3.57%) VoIP
7 1 (1.79%) Broadband
7 1 (1.79%) TCP/IP
7 1 (1.79%) IPsec
7 1 (1.79%) SSH
7 1 (1.79%) Network Security
7 1 (1.79%) OpenVPN
7 1 (1.79%) Internet
7 1 (1.79%) OSPF
7 1 (1.79%) BGP
Database & Business Intelligence
1 9 (16.07%) SQL Server
Development Applications
1 3 (5.36%) JIRA
2 1 (1.79%) Oracle Forms
2 1 (1.79%) Subversion
General
1 8 (14.29%) Finance
2 3 (5.36%) Banking
2 3 (5.36%) Retail
2 3 (5.36%) Telecoms
3 2 (3.57%) Investment Banking
3 2 (3.57%) Local Government
3 2 (3.57%) Law
3 2 (3.57%) Financial Institution
4 1 (1.79%) Back Office
4 1 (1.79%) Legal
Job Titles
1 8 (14.29%) Project Manager
1 8 (14.29%) Service Manager
1 8 (14.29%) Service Desk Manager
2 6 (10.71%) Support Manager
2 6 (10.71%) Applications Support Manager
2 6 (10.71%) IT Project Manager
2 6 (10.71%) Applications Support
2 6 (10.71%) Analyst
2 6 (10.71%) Applications Manager
3 5 (8.93%) Service Analyst
3 5 (8.93%) Service Desk Analyst
4 4 (7.14%) Help Desk Support
5 3 (5.36%) Architect
5 3 (5.36%) Server Engineer
5 3 (5.36%) Middleware Engineer
6 2 (3.57%) Head of Service Delivery
6 2 (3.57%) Help Desk Manager
6 2 (3.57%) 1st Line Support
6 2 (3.57%) Technical Architect
7 1 (1.79%) Consultant
Libraries, Frameworks & Software Standards
1 5 (8.93%) .NET
2 3 (5.36%) Web Services
2 3 (5.36%) JMS
2 3 (5.36%) Middleware
2 3 (5.36%) Java EE
3 2 (3.57%) ASP.NET
Miscellaneous
1 7 (12.50%) Analytical Skills
2 5 (8.93%) Management Information System
3 4 (7.14%) Blackberry
4 2 (3.57%) Thin Client
4 2 (3.57%) Device Driver
4 2 (3.57%) Fat Client
5 1 (1.79%) iPhone
5 1 (1.79%) iPad
5 1 (1.79%) Hedge funds
5 1 (1.79%) Digital Media
5 1 (1.79%) Handset
5 1 (1.79%) Smartphone
5 1 (1.79%) NHS
Operating Systems
1 10 (17.86%) Windows
2 8 (14.29%) UNIX
3 7 (12.50%) Linux
4 4 (7.14%) Windows XP
5 3 (5.36%) Red Hat Enterprise Linux
5 3 (5.36%) Windows 2000
5 3 (5.36%) Windows NT
6 2 (3.57%) Windows 7
Processes & Methodologies
1 37 (66.07%) ITIL
2 12 (21.43%) Project Management
3 11 (19.64%) Service Delivery
4 8 (14.29%) Problem Management
5 6 (10.71%) Incident Management
6 5 (8.93%) Line Management
7 4 (7.14%) Document Management
8 3 (5.36%) Root Cause Analysis
8 3 (5.36%) Infrastructure Management
8 3 (5.36%) Quality Management
8 3 (5.36%) Asset Management
8 3 (5.36%) ITIL V2
9 2 (3.57%) Release Management
9 2 (3.57%) Change Management
9 2 (3.57%) Stakeholder Management
9 2 (3.57%) Service Management
9 2 (3.57%) Mentoring
10 1 (1.79%) Technical Analysis
10 1 (1.79%) Software Deployment
10 1 (1.79%) PRINCE2
Programming Languages
1 3 (5.36%) SQL
1 3 (5.36%) VB
1 3 (5.36%) Shell Script
1 3 (5.36%) Jython
1 3 (5.36%) Korn
1 3 (5.36%) C-shell
1 3 (5.36%) Bash Shell
2 1 (1.79%) PowerShell
Qualifications
1 4 (7.14%) ITIL Certification
2 3 (5.36%) Microsoft Certification
3 2 (3.57%) Security Cleared
4 1 (1.79%) Degree
Quality Assurance & Compliance
1 12 (21.43%) SLA
System Software
1 9 (16.07%) VMware Infrastructure
2 7 (12.50%) Active Directory
3 6 (10.71%) vSphere
4 3 (5.36%) Hyper-V
5 2 (3.57%) KVM
5 2 (3.57%) ISA Server
6 1 (1.79%) XenApp
6 1 (1.79%) XenDesktop
6 1 (1.79%) OpenSSH
Systems Management
1 3 (5.36%) AppManager
2 2 (3.57%) Backup Exec
Vendors
1 15 (26.79%) Microsoft
2 11 (19.64%) HP
3 10 (17.86%) VMware
4 9 (16.07%) LANDesk
4 9 (16.07%) Oracle
5 6 (10.71%) Cisco
5 6 (10.71%) IBM
6 5 (8.93%) AppSense
7 4 (7.14%) Remedy
7 4 (7.14%) Open Text
7 4 (7.14%) SAP
7 4 (7.14%) ServiceNow
8 3 (5.36%) Red Hat
8 3 (5.36%) 3PAR
8 3 (5.36%) JBoss
8 3 (5.36%) Business Objects
8 3 (5.36%) Compaq
8 3 (5.36%) Dell
8 3 (5.36%) Citrix
8 3 (5.36%) SolarWinds
City of London
Nigel Frank International Limited - Newcastle
Posted: 27 days ago