Service Desk Management Contracts in England

Service Desk Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Desk Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Desk Management over the 6 months to 23 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
23 Apr 2024
Same period 2023 Same period 2022
Rank 539 644 756
Rank change year-on-year +105 +112 -152
Contract jobs citing Service Desk Management 11 21 28
As % of all contract jobs advertised in England 0.030% 0.041% 0.039%
As % of the Processes & Methodologies category 0.034% 0.046% 0.043%
Number of daily rates quoted 4 19 19
10th Percentile £200 £153 £197
25th Percentile £240 £220 £260
Median daily rate (50th Percentile) £313 £350 £375
Median % change year-on-year -10.71% -6.67% -11.76%
75th Percentile £352 £381 £477
90th Percentile £355 £485 £538
UK median daily rate £313 £350 £394
% change year-on-year -10.71% -11.11% -3.37%
Number of hourly rates quoted 0 1 7
10th Percentile - - £13.45
25th Percentile - £14.65 £14.25
Median hourly rate - £15.31 £14.50
Median % change year-on-year - +5.55% -
75th Percentile - £15.96 £15.75
90th Percentile - - £19.40
UK median hourly rate - £15.31 £14.50
% change year-on-year - +5.55% -

All Process and Methodology Skills
England

Service Desk Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 32,223 45,987 64,855
As % of all contract IT jobs advertised in England 86.56% 90.26% 90.76%
Number of daily rates quoted 21,190 32,199 46,005
10th Percentile £300 £325 £330
25th Percentile £413 £445 £425
Median daily rate (50th Percentile) £525 £550 £535
Median % change year-on-year -4.55% +2.80% +9.41%
75th Percentile £650 £675 £650
90th Percentile £750 £768 £744
UK median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +8.36%
Number of hourly rates quoted 2,229 1,635 1,786
10th Percentile £12.86 £11.00 £12.50
25th Percentile £16.00 £16.74 £15.25
Median hourly rate £35.00 £37.50 £24.00
Median % change year-on-year -6.67% +56.25% -
75th Percentile £59.44 £65.00 £49.23
90th Percentile £72.50 £75.00 £63.19
UK median hourly rate £35.00 £37.50 £25.00
% change year-on-year -6.67% +50.00% -

Service Desk Management
Job Vacancy Trend in England

Job postings citing Service Desk Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Management in England

Service Desk Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Management in England.

Daily rate trend for Service Desk Management in England

Service Desk Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Management in England over the 6 months to 23 April 2024.

Daily rate histogram for Service Desk Management in England

Service Desk Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Management in England.

Hourly rate trend for Service Desk Management in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 6 months to 23 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +100 5 £350 -13.85% 1
South East +23 5 - - 2
East Midlands - 1 £175 -
Midlands - 1 £175 -
Service Desk Management
UK

Service Desk Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (9.09%) Confluence
Applications
1 1 (9.09%) Microsoft Office
Business Applications
1 2 (18.18%) Remedy ITSM
Cloud Services
1 1 (9.09%) Azure
1 1 (9.09%) Cloud Computing
1 1 (9.09%) Entra ID
1 1 (9.09%) Microsoft 365
Communications & Networking
1 5 (45.45%) Firewall
2 1 (9.09%) LAN
2 1 (9.09%) WAN
Database & Business Intelligence
1 3 (27.27%) Oracle Reports
Development Applications
1 1 (9.09%) JIRA
General
1 3 (27.27%) Finance
2 2 (18.18%) Analytical Skills
Job Titles
1 6 (54.55%) Analyst
1 6 (54.55%) Service Desk Analyst
2 5 (45.45%) Service Analyst
3 3 (27.27%) Service Manager
4 2 (18.18%) Delivery Manager
4 2 (18.18%) Service Delivery Manager
5 1 (9.09%) IT Engineer
5 1 (9.09%) IT Manager
5 1 (9.09%) IT Services Manager
5 1 (9.09%) IT Support
5 1 (9.09%) IT Support Engineer
5 1 (9.09%) Service Desk Manager
5 1 (9.09%) Service Desk Supervisor
5 1 (9.09%) Support Engineer
Miscellaneous
1 2 (18.18%) Management Information System
1 2 (18.18%) Onboarding
2 1 (9.09%) NHS
Operating Systems
1 5 (45.45%) Linux
1 5 (45.45%) Unix
1 5 (45.45%) Windows
Processes & Methodologies
1 7 (63.64%) Service Management
2 6 (54.55%) ITIL
3 5 (45.45%) ITSM
3 5 (45.45%) Network Monitoring
4 4 (36.36%) Service Delivery
5 3 (27.27%) Budgeting
5 3 (27.27%) Budgeting and Forecasting
5 3 (27.27%) Programme Management
5 3 (27.27%) Systems Engineering
6 2 (18.18%) Coaching
6 2 (18.18%) Customer Service
6 2 (18.18%) High Availability
6 2 (18.18%) Incident Management
6 2 (18.18%) SIAM
7 1 (9.09%) Line Management
7 1 (9.09%) PRINCE2
7 1 (9.09%) Proactive Management
7 1 (9.09%) Project Management
7 1 (9.09%) Regulatory Compliance
Qualifications
1 4 (36.36%) ITIL Certification
2 2 (18.18%) Degree
3 1 (9.09%) Microsoft Certification
Quality Assurance & Compliance
1 3 (27.27%) ISO/IEC 27001
2 2 (18.18%) ISO 9001
2 2 (18.18%) ISO/IEC 20000
System Software
1 7 (63.64%) Active Directory
Systems Management
1 5 (45.45%) IBM BigFix
1 5 (45.45%) Tivoli
Vendors
1 5 (45.45%) Oracle
1 5 (45.45%) Remedy
1 5 (45.45%) ServiceNow
2 1 (9.09%) Citrix
2 1 (9.09%) Microsoft