The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 560 541 542
Rank change year-on-year
-19 +1
Contract jobs citing Service Desk Management 37 30 17
As % of all contract IT jobs located in England 0.072% 0.061% 0.037%
As % of the Processes & Methodologies category 0.092% 0.079% 0.049%
Number of daily rates quoted 15 18 5
Average daily rate
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£325 £310 £375
Average daily rate % change year-on-year
+4.83% -17.33%
90% offered a daily rate of more than £171 £110 £210
10% offered a daily rate of more than £377 £408 £390
UK excluding London average daily rate £309 £320 -
% change year-on-year
-3.51% -
Number of hourly rates quoted 13 1 2
Average hourly rate £15.50 £13.00 £18.25
Average hourly rate % change year-on-year
+19.23% -28.76%
90% offered a hourly rate of more than £10.60 £13.00 £12.85
10% offered a hourly rate of more than £20.40 £13.00 £23.65
UK excluding London average hourly rate £11.50 £13.00 £11.50
% change year-on-year
-11.53% +13.04%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
40215 37779 34958
As % of all contract IT jobs located in England 77.82% 76.50% 75.22%
Number of daily rates quoted 26663 23855 21652
Average daily rate £420 £410 £413
Average daily rate % change year-on-year
+2.43% -0.60%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 1061 1097 1040
Average hourly rate £27.50 £25.00 £32.50
Average hourly rate % change year-on-year
+10.00% -23.07%
90% offered a hourly rate of more than £12.50 £12.62 £13.00
10% offered a hourly rate of more than £52.19 £45.00 £50.00
UK excluding London average hourly rate £30.00 £26.98 £31.00
% change year-on-year
+11.21% -12.98%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 28 July 2015.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 28 July 2015.

Service Desk Management Hourly Rate Histogram in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Yorkshire -20 10 £145 - 3
London -4 8 £425 +51.11% 5
South East -17 7 £363 +4.31% 2
West Midlands +1 4 £210 -1.17%
North West - 4 £293 - 2
East of England - 3 £375 - 2
East Midlands -3 1 - - 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 28 July 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 48 (77.42%) ITIL
2 19 (30.65%) SLA
3 18 (29.03%) Incident Management
4 15 (24.19%) Security Cleared
5 14 (22.58%) Service Management
5 14 (22.58%) Microsoft
6 13 (20.97%) Active Directory
6 13 (20.97%) Windows
7 10 (16.13%) SQL Server
7 10 (16.13%) MS Office
7 10 (16.13%) Stakeholder Management
8 9 (14.52%) MS Excel
8 9 (14.52%) SharePoint
8 9 (14.52%) Problem Management
9 7 (11.29%) Oracle
9 7 (11.29%) PRINCE2
9 7 (11.29%) Change Management
9 7 (11.29%) LANDesk
10 6 (9.68%) Document Management
10 6 (9.68%) OpenText
10 6 (9.68%) VMware
10 6 (9.68%) Service Delivery
10 6 (9.68%) ITSM
10 6 (9.68%) Management Information System
10 6 (9.68%) SAN
10 6 (9.68%) SQL
10 6 (9.68%) MS Visio
10 6 (9.68%) DHCP
10 6 (9.68%) VPN
10 6 (9.68%) DNS

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 28 July 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (14.52%) SharePoint
2 4 (6.45%) SharePoint 2013
3 3 (4.84%) Exchange Server 2010
3 3 (4.84%) MS Exchange
3 3 (4.84%) CMS
3 3 (4.84%) WordPress
3 3 (4.84%) Sitecore CMS
4 2 (3.23%) Lync
Applications
1 10 (16.13%) MS Office
2 9 (14.52%) MS Excel
3 6 (9.68%) MS Visio
4 5 (8.06%) MS PowerPoint
Business Applications
1 1 (1.61%) Dynamics CRM
Communications & Networking
1 6 (9.68%) DHCP
1 6 (9.68%) VPN
1 6 (9.68%) DNS
1 6 (9.68%) SAN
2 5 (8.06%) VoIP
3 3 (4.84%) SMS
3 3 (4.84%) Internet
4 1 (1.61%) LAN
4 1 (1.61%) WAN
4 1 (1.61%) IPv4
4 1 (1.61%) SNMP
Database & Business Intelligence
1 10 (16.13%) SQL Server
Development Applications
1 2 (3.23%) ClearCase
2 1 (1.61%) JIRA
General
1 5 (8.06%) Finance
2 3 (4.84%) Retail
2 3 (4.84%) Telecoms
2 3 (4.84%) French Language
3 2 (3.23%) Local Government
3 2 (3.23%) Pharmaceutical
4 1 (1.61%) Financial Institution
4 1 (1.61%) Legal
4 1 (1.61%) Billing
Job Titles
1 24 (38.71%) Service Manager
2 21 (33.87%) Analyst
3 17 (27.42%) Service Analyst
4 16 (25.81%) Service Desk Analyst
5 15 (24.19%) Service Desk Manager
6 4 (6.45%) 1st Line Support
6 4 (6.45%) Incident Analyst
7 3 (4.84%) Help Desk Support
7 3 (4.84%) Help Desk Analyst
7 3 (4.84%) Applications Support
7 3 (4.84%) Senior Analyst
7 3 (4.84%) Project Manager
7 3 (4.84%) Help Desk Manager
8 2 (3.23%) Desktop Support
8 2 (3.23%) Senior Manager
8 2 (3.23%) Support Analyst
8 2 (3.23%) Technical Support
8 2 (3.23%) 2nd Line Support
8 2 (3.23%) Support Engineer
8 2 (3.23%) IT Support Analyst
Libraries, Frameworks & Software Standards
1 3 (4.84%) HTML
1 3 (4.84%) .NET
1 3 (4.84%) JSF
1 3 (4.84%) HTML5
2 1 (1.61%) REST
Miscellaneous
1 6 (9.68%) Management Information System
2 5 (8.06%) Analytical Skills
3 4 (6.45%) Statistics
4 3 (4.84%) Social Media
5 2 (3.23%) CMDB
6 1 (1.61%) Smart Meter
6 1 (1.61%) Fixed Income
6 1 (1.61%) Equities
6 1 (1.61%) PMI
6 1 (1.61%) Data Centre
Operating Systems
1 13 (20.97%) Windows
2 5 (8.06%) Windows 7
3 3 (4.84%) Windows XP
3 3 (4.84%) Windows Server 2008
4 1 (1.61%) Linux
Processes & Methodologies
1 48 (77.42%) ITIL
2 18 (29.03%) Incident Management
3 14 (22.58%) Service Management
4 10 (16.13%) Stakeholder Management
5 9 (14.52%) Problem Management
6 7 (11.29%) PRINCE2
6 7 (11.29%) Change Management
7 6 (9.68%) ITSM
7 6 (9.68%) Service Delivery
7 6 (9.68%) Document Management
8 5 (8.06%) Configuration Management
9 4 (6.45%) Asset Management
9 4 (6.45%) Knowledge Management
9 4 (6.45%) Continuous Improvement
9 4 (6.45%) Line Management
10 3 (4.84%) ITIL V3
10 3 (4.84%) Root Cause Analysis
10 3 (4.84%) Content Management
10 3 (4.84%) Scrum
10 3 (4.84%) Information Security
Programming Languages
1 6 (9.68%) SQL
2 5 (8.06%) VB
3 3 (4.84%) JavaScript
3 3 (4.84%) PHP
4 1 (1.61%) Shell Script
Qualifications
1 15 (24.19%) Security Cleared
2 6 (9.68%) SC Cleared
3 5 (8.06%) ITIL Certification
4 4 (6.45%) Degree
5 1 (1.61%) ISTQB Foundation Certification
5 1 (1.61%) ISTQB Advanced Certification
5 1 (1.61%) PMI Certification
5 1 (1.61%) ISTQB
5 1 (1.61%) DV Cleared
5 1 (1.61%) MCP
5 1 (1.61%) MCSE
5 1 (1.61%) Microsoft Certification
5 1 (1.61%) PRINCE2 Certification
5 1 (1.61%) A+ Certification
Quality Assurance & Compliance
1 19 (30.65%) SLA
2 3 (4.84%) ISO/IEC 27001
2 3 (4.84%) QA
3 1 (1.61%) ISO 9001
System Software
1 13 (20.97%) Active Directory
2 6 (9.68%) VMware Infrastructure
Systems Management
1 3 (4.84%) Cisco CUCM
2 1 (1.61%) Netcool
Vendors
1 14 (22.58%) Microsoft
2 7 (11.29%) LANDesk
2 7 (11.29%) Oracle
3 6 (9.68%) OpenText
3 6 (9.68%) VMware
4 5 (8.06%) Cisco
5 3 (4.84%) Sitecore
5 3 (4.84%) Facebook
5 3 (4.84%) Twitter
5 3 (4.84%) Rackspace
5 3 (4.84%) Google
6 2 (3.23%) ServiceNow
6 2 (3.23%) AppSense
6 2 (3.23%) SAP
6 2 (3.23%) Citrix
7 1 (1.61%) Salesforce.com
7 1 (1.61%) Reuters
7 1 (1.61%) Bloomberg
7 1 (1.61%) Siebel
7 1 (1.61%) IBM
Peterborough, Cambridgeshire
Hudson IT
Rate: £300 - £350 per day
Posted: 6 days ago