The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 24 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Sep 2016
Same period 2015 Same period 2014
Service Desk Management
Rank 609 606 578
Rank change year-on-year
-3 -28
Contract jobs citing Service Desk Management 14 27 37
As % of all contract IT jobs located in England 0.028% 0.051% 0.070%
As % of the Processes & Methodologies category 0.034% 0.063% 0.091%
Number of daily rates quoted 10 14 21
Median daily rate £343 £238 £275
Median daily rate % change year-on-year
+44.60% -13.63%
90% offered a daily rate of more than £165 £165 £120
10% offered a daily rate of more than £458 £508 £450
UK excluding London median daily rate £337 £235 £213
% change year-on-year
+43.35% +10.58%
Number of hourly rates quoted 1 8 2
Median hourly rate £21.00 £16.75 £21.25
Median hourly rate % change year-on-year
+25.37% -21.17%
UK excluding London median hourly rate £21.00 £16.00 -
% change year-on-year
+31.25% -
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
41033 42790 40729
As % of all contract IT jobs located in England 83.46% 81.10% 77.56%
Number of daily rates quoted 27378 28497 25825
Median daily rate £450 £425 £413
Median daily rate % change year-on-year
+5.88% +3.03%
90% offered a daily rate of more than £300 £293 £275
10% offered a daily rate of more than £600 £595 £575
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 1032 1184 1147
Median hourly rate £31.00 £32.00 £23.50
Median hourly rate % change year-on-year
-3.12% +36.17%
90% offered a hourly rate of more than £13.00 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £47.71 £47.50
UK excluding London median hourly rate £32.50 £33.64 £26.50
% change year-on-year
-3.38% +26.94%

Service Desk Management
Jobs Demand Trend in England

The demand trend of contract jobs across the England region citing Service Desk Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 24 September 2016.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 24 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Midlands -23 4 £136 -35.11% 1
East of England +15 3 £381 -16.50%
London -10 3 £350 +47.36% 2
South East +14 2 £475 +35.71% 1
Yorkshire +9 1 £225 +60.71%
East Midlands - 1 - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 24 September 2016, IT contractor jobs citing Service Desk Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the England region with a requirement for Service Desk Management.

1 16 (44.44%) ITIL
2 9 (25.00%) Windows
3 7 (19.44%) Active Directory
4 6 (16.67%) Microsoft
4 6 (16.67%) ITIL Certification
4 6 (16.67%) MS Office
4 6 (16.67%) Finance
4 6 (16.67%) Incident Management
5 5 (13.89%) Data Protection
5 5 (13.89%) Stakeholder Management
5 5 (13.89%) Remedy
5 5 (13.89%) Citrix
5 5 (13.89%) SLA
6 4 (11.11%) LAN
6 4 (11.11%) MS Excel
6 4 (11.11%) Configuration Management
6 4 (11.11%) Service Management
6 4 (11.11%) Management Information System
6 4 (11.11%) Security Cleared
6 4 (11.11%) Data Protection Act
6 4 (11.11%) Network Management
7 3 (8.33%) Windows 7
7 3 (8.33%) CRISC
7 3 (8.33%) ISACA
7 3 (8.33%) Android
7 3 (8.33%) ISO/IEC 27001
7 3 (8.33%) ISMS
7 3 (8.33%) Workflow
7 3 (8.33%) Information Security
7 3 (8.33%) Wireless

Service Desk Management
Top Related IT Skills in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.56%) MS Exchange
1 2 (5.56%) SharePoint
2 1 (2.78%) Exchange Server 2003
2 1 (2.78%) Exchange Server 2010
2 1 (2.78%) SharePoint Server
2 1 (2.78%) Skype for Business
Applications
1 6 (16.67%) MS Office
2 4 (11.11%) MS Excel
Business Applications
1 2 (5.56%) Remedy ITSM
2 1 (2.78%) Dynamics AX
2 1 (2.78%) Orchard Housing
Cloud Services
1 2 (5.56%) Office 365
Communications & Networking
1 4 (11.11%) LAN
2 3 (8.33%) WAN
2 3 (8.33%) Wireless
3 2 (5.56%) Firewall
3 2 (5.56%) OSPF
3 2 (5.56%) SAN
3 2 (5.56%) TACACS
4 1 (2.78%) DHCP
4 1 (2.78%) DNS
4 1 (2.78%) Structured Cabling
4 1 (2.78%) TCP/IP
4 1 (2.78%) VoIP
4 1 (2.78%) VPN
Database & Business Intelligence
1 1 (2.78%) BusinessObjects
1 1 (2.78%) BusinessObjects XI
1 1 (2.78%) SQL Server
General
1 6 (16.67%) Finance
2 2 (5.56%) Legal
3 1 (2.78%) Back Office
3 1 (2.78%) Law
3 1 (2.78%) Local Government
3 1 (2.78%) Retail
3 1 (2.78%) Telecoms
Job Titles
1 13 (36.11%) Service Desk Manager
2 12 (33.33%) Service Manager
3 6 (16.67%) Analyst
4 5 (13.89%) IT Manager
5 4 (11.11%) 1st Line Support
5 4 (11.11%) IT Support
5 4 (11.11%) Service Management Manager
5 4 (11.11%) Support Analyst
6 3 (8.33%) 1st Line Support Analyst
6 3 (8.33%) IT Services Manager
6 3 (8.33%) ITIL Manager
6 3 (8.33%) Support Manager
6 3 (8.33%) Team Leader
7 2 (5.56%) Applications Manager
7 2 (5.56%) Compliance Manager
7 2 (5.56%) Engagement Manager
7 2 (5.56%) IT Support Analyst
7 2 (5.56%) IT Support Manager
7 2 (5.56%) ITIL Service Manager
7 2 (5.56%) Service Desk Team Leader
Miscellaneous
1 4 (11.11%) Data Protection Act
1 4 (11.11%) Management Information System
2 3 (8.33%) NHS
3 2 (5.56%) EPoS
3 2 (5.56%) Smartphone
4 1 (2.78%) Analytical Skills
4 1 (2.78%) Blackberry
4 1 (2.78%) BYOD
4 1 (2.78%) CMDB
4 1 (2.78%) Informatics
4 1 (2.78%) Mathematics
Operating Systems
1 9 (25.00%) Windows
2 3 (8.33%) Android
2 3 (8.33%) Linux
2 3 (8.33%) Windows 7
2 3 (8.33%) Windows XP
3 2 (5.56%) Windows 10
3 2 (5.56%) Windows Server
3 2 (5.56%) Windows Server 2003
3 2 (5.56%) Windows Server 2008
4 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 16 (44.44%) ITIL
2 6 (16.67%) Incident Management
3 5 (13.89%) Data Protection
3 5 (13.89%) Stakeholder Management
4 4 (11.11%) Configuration Management
4 4 (11.11%) Network Management
4 4 (11.11%) Service Management
5 3 (8.33%) Change Management
5 3 (8.33%) Information Security
5 3 (8.33%) Information Security Management
5 3 (8.33%) ISMS
5 3 (8.33%) Risk Management
5 3 (8.33%) Security Management
5 3 (8.33%) Service Delivery
5 3 (8.33%) Workflow
6 2 (5.56%) Asset Management
6 2 (5.56%) Disaster Recovery
6 2 (5.56%) ITSM
6 2 (5.56%) Network Architecture
6 2 (5.56%) Workflow Management
Programming Languages
1 1 (2.78%) PL/SQL
1 1 (2.78%) SQL
Qualifications
1 6 (16.67%) ITIL Certification
2 4 (11.11%) Security Cleared
3 3 (8.33%) CISA
3 3 (8.33%) CRISC
3 3 (8.33%) ISACA
4 2 (5.56%) CCNP
4 2 (5.56%) Cisco Certification
5 1 (2.78%) BPSS Clearance
5 1 (2.78%) Degree
5 1 (2.78%) SC Cleared
Quality Assurance & Compliance
1 5 (13.89%) SLA
2 3 (8.33%) ISO/IEC 27001
System Software
1 7 (19.44%) Active Directory
2 1 (2.78%) Terminal Server
2 1 (2.78%) VMware Infrastructure
Vendors
1 6 (16.67%) Microsoft
2 5 (13.89%) Citrix
2 5 (13.89%) Remedy
3 3 (8.33%) Cisco
4 2 (5.56%) BMC
4 2 (5.56%) CA
4 2 (5.56%) CheckPoint
4 2 (5.56%) LANDesk
4 2 (5.56%) VMware
5 1 (2.78%) Apple
5 1 (2.78%) HP
5 1 (2.78%) Oracle
5 1 (2.78%) Orchard
5 1 (2.78%) SAP
5 1 (2.78%) Veeam
5 1 (2.78%) Wyse