The first table below looks at the demand for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the England region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 534 528 524
Rank change year-on-year
-6 -4
Contract jobs citing Service Desk Management 30 20 46
As % of all contract IT jobs located in England 0.061% 0.043% 0.087%
As % of the Processes & Methodologies category 0.082% 0.059% 0.12%
Number of daily rates quoted 18 8 29
Average daily rate
Keep up to 90%
of your Daily Rate
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£310 £388 £475
Average daily rate % change year-on-year
-20.00% -18.42%
90% offered a daily rate of more than £110 £255 £202
10% offered a daily rate of more than £408 £563 £500
UK excluding London average daily rate £320 - £245
Number of hourly rates quoted 1 2 0
Average hourly rate £13.00 £18.25 -
Average hourly rate % change year-on-year
-28.76% -
UK excluding London average hourly rate £13.00 £11.50 -
% change year-on-year
+13.04% -
Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
36762 34066 37577
As % of all contract IT jobs located in England 74.45% 73.31% 71.01%
Number of daily rates quoted 23222 21113 22094
Average daily rate £406 £413 £400
Average daily rate % change year-on-year
-1.69% +3.12%
90% offered a daily rate of more than £275 £275 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 1080 1002 1362
Average hourly rate £24.00 £31.00 £32.00
Average hourly rate % change year-on-year
-22.58% -3.12%
90% offered a hourly rate of more than £12.50 £13.03 £14.00
10% offered a hourly rate of more than £45.00 £50.00 £47.50
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Desk Management
UK

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 24 July 2014.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +6 13 £281 -27.41% 6
South East -7 8 £348 - 3
Yorkshire +6 4 - - 1
East Midlands - 2 £138 - 1
West Midlands - 2 £213 - 1
South West -26 1 £300 -
East of England - - - - 1
North West - - - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 24 July 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 33 (57.89%) ITIL
2 17 (29.82%) Service Delivery
3 13 (22.81%) Windows
4 12 (21.05%) Service Management
5 11 (19.30%) SLA
5 11 (19.30%) Microsoft
6 10 (17.54%) MS Office
6 10 (17.54%) Firewall
6 10 (17.54%) Finance
7 8 (14.04%) Project Management
8 7 (12.28%) Remedy
8 7 (12.28%) ITIL Certification
8 7 (12.28%) MS Excel
8 7 (12.28%) Management Information System
9 6 (10.53%) MCDST
9 6 (10.53%) LANDesk
9 6 (10.53%) Microsoft Certification
9 6 (10.53%) SaaS
9 6 (10.53%) ITIL V3
10 5 (8.77%) Problem Management
10 5 (8.77%) Incident Management
11 4 (7.02%) Local Government
11 4 (7.02%) Performance Management
11 4 (7.02%) Blackberry
11 4 (7.02%) SAP
11 4 (7.02%) VPN
11 4 (7.02%) DNS
11 4 (7.02%) Windows XP
11 4 (7.02%) DHCP
12 3 (5.26%) MS Visio

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 24 July 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.26%) SharePoint
2 2 (3.51%) IIS
3 1 (1.75%) Blackberry Enterprise Server
Applications
1 10 (17.54%) MS Office
2 7 (12.28%) MS Excel
3 3 (5.26%) MS Visio
4 1 (1.75%) MS PowerPoint
Business Applications
1 1 (1.75%) assyst
Cloud Services
1 6 (10.53%) SaaS
Communications & Networking
1 10 (17.54%) Firewall
2 4 (7.02%) VPN
2 4 (7.02%) DNS
2 4 (7.02%) DHCP
3 3 (5.26%) Wireless
4 2 (3.51%) SAN
4 2 (3.51%) LAN
4 2 (3.51%) VoIP
4 2 (3.51%) WAN
5 1 (1.75%) TCP/IP
5 1 (1.75%) Broadband
5 1 (1.75%) BGP
5 1 (1.75%) OSPF
5 1 (1.75%) Internet
5 1 (1.75%) Network Security
5 1 (1.75%) IPsec
5 1 (1.75%) SSH
5 1 (1.75%) OpenVPN
Database & Business Intelligence
1 3 (5.26%) SQL Server
Development Applications
1 1 (1.75%) Subversion
General
1 10 (17.54%) Finance
2 4 (7.02%) Local Government
3 3 (5.26%) Telecoms
3 3 (5.26%) Retail
4 2 (3.51%) Banking
4 2 (3.51%) Financial Institution
5 1 (1.75%) Pharmaceutical
5 1 (1.75%) Legal
5 1 (1.75%) Investment Banking
Job Titles
1 12 (21.05%) Applications Support
1 12 (21.05%) Support Manager
1 12 (21.05%) Applications Support Manager
1 12 (21.05%) Applications Manager
2 11 (19.30%) Service Manager
2 11 (19.30%) Analyst
3 8 (14.04%) Service Desk Manager
4 7 (12.28%) Project Manager
4 7 (12.28%) Service Analyst
4 7 (12.28%) Service Desk Analyst
5 5 (8.77%) IT Project Manager
6 4 (7.02%) Help Desk Support
6 4 (7.02%) Business Analyst
7 3 (5.26%) 2nd Line Support
7 3 (5.26%) Support Analyst
7 3 (5.26%) 2nd Line Support Analyst
7 3 (5.26%) Services Delivery Manager
7 3 (5.26%) Delivery Manager
8 2 (3.51%) Server Engineer
8 2 (3.51%) 1st Line Support
Libraries, Frameworks & Software Standards
1 2 (3.51%) .NET
1 2 (3.51%) ASP.NET
Miscellaneous
1 7 (12.28%) Management Information System
2 4 (7.02%) Blackberry
3 2 (3.51%) Device Driver
3 2 (3.51%) Fat Client
3 2 (3.51%) Statistics
3 2 (3.51%) Thin Client
3 2 (3.51%) Client/Server
4 1 (1.75%) NHS
4 1 (1.75%) Smartphone
4 1 (1.75%) iPhone
4 1 (1.75%) FMCG
4 1 (1.75%) Handset
4 1 (1.75%) iPad
4 1 (1.75%) Hedge funds
4 1 (1.75%) Digital Media
Operating Systems
1 13 (22.81%) Windows
2 4 (7.02%) Windows XP
3 3 (5.26%) Windows NT
3 3 (5.26%) UNIX
3 3 (5.26%) Windows 2000
4 2 (3.51%) Windows 7
5 1 (1.75%) Linux
Processes & Methodologies
1 33 (57.89%) ITIL
2 17 (29.82%) Service Delivery
3 12 (21.05%) Service Management
4 8 (14.04%) Project Management
5 6 (10.53%) ITIL V3
6 5 (8.77%) Problem Management
6 5 (8.77%) Incident Management
7 4 (7.02%) Performance Management
8 3 (5.26%) Release Management
8 3 (5.26%) Security Management
8 3 (5.26%) Asset Management
8 3 (5.26%) Infrastructure Management
9 2 (3.51%) Capacity Management
9 2 (3.51%) Document Management
9 2 (3.51%) Stakeholder Management
9 2 (3.51%) Configuration Management
9 2 (3.51%) ITSM
9 2 (3.51%) Change Management
10 1 (1.75%) Data Modelling
10 1 (1.75%) PRINCE2
Programming Languages
1 2 (3.51%) SQL
1 2 (3.51%) VB
2 1 (1.75%) PowerShell
Qualifications
1 7 (12.28%) ITIL Certification
2 6 (10.53%) MCDST
2 6 (10.53%) Microsoft Certification
3 2 (3.51%) Security Cleared
4 1 (1.75%) Degree
Quality Assurance & Compliance
1 11 (19.30%) SLA
2 1 (1.75%) Sarbanes-Oxley
2 1 (1.75%) ISO/IEC 27001
System Software
1 3 (5.26%) Active Directory
2 2 (3.51%) vSphere
2 2 (3.51%) VMware Infrastructure
2 2 (3.51%) ISA Server
3 1 (1.75%) XenApp
3 1 (1.75%) XenDesktop
3 1 (1.75%) OpenSSH
Systems Management
1 2 (3.51%) Backup Exec
1 2 (3.51%) AppManager
2 1 (1.75%) SCCM
Vendors
1 11 (19.30%) Microsoft
2 7 (12.28%) Remedy
3 6 (10.53%) LANDesk
4 4 (7.02%) SAP
5 3 (5.26%) HP
5 3 (5.26%) Oracle
5 3 (5.26%) Citrix
5 3 (5.26%) VMware
6 2 (3.51%) 3PAR
6 2 (3.51%) Aruba
6 2 (3.51%) SolarWinds
6 2 (3.51%) AppSense
6 2 (3.51%) Open Text
6 2 (3.51%) Compaq
6 2 (3.51%) Cisco
7 1 (1.75%) IBM
7 1 (1.75%) ServiceNow
Coventry, West Midlands (County)
Venturi
Rate: £200 - £225 per day
Posted: 6 days ago
London
Cadence Resourcing
Rate: £500 - £580 per annum + dependent on experience
Posted: 6 days ago
London
Edward Carter Solutions
Rate: Attractive rates on offer
Posted: 8 days ago
Bicester
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 13 days ago
Bromley
Opus Recruitment Solutions Ltd
Rate: £80 - £90 per day
Posted: 13 days ago
East London
Mint Recruitment Solutions
Rate: £250 - £300 per day
Posted: 21 days ago
Hampshire
Novate IT Ltd
Rate: £360 - £390 per day
Posted: 27 days ago