The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 525 526 500
Rank change year-on-year
+1 -26
Contract jobs citing Service Desk Management 32 13 15
As % of all contract IT jobs located in England 0.069% 0.030% 0.037%
As % of the Processes & Methodologies category 0.091% 0.040% 0.051%
Number of daily rates quoted 21 9 8
Average daily rate
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£325 £250 £400
Average daily rate % change year-on-year
+30.00% -37.50%
90% offered a daily rate of more than £135 £114 £297
10% offered a daily rate of more than £400 £350 £450
UK excluding London average daily rate £300 £308 £338
% change year-on-year
-2.59% -8.74%
Number of hourly rates quoted 3 1 2
Average hourly rate £11.50 £16.00 £19.75
Average hourly rate % change year-on-year
-28.12% -18.98%
90% offered a hourly rate of more than £10.70 £16.00 £13.55
10% offered a hourly rate of more than £17.10 £16.00 £25.95
UK excluding London average hourly rate £11.50 £16.00 £19.75
% change year-on-year
-28.12% -18.98%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
35083 32902 29513
As % of all contract IT jobs located in England 75.54% 74.81% 72.87%
Number of daily rates quoted 22853 20351 17832
Average daily rate £425 £405 £400
Average daily rate % change year-on-year
+4.93% +1.25%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 935 1039 1211
Average hourly rate £25.00 £27.25 £30.50
Average hourly rate % change year-on-year
-8.25% -10.65%
90% offered a hourly rate of more than £12.00 £12.00 £12.00
10% offered a hourly rate of more than £46.50 £47.50 £45.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 30 January 2015.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +5 15 £325 +16.48% 5
East of England +4 6 £250 -
West Midlands +4 4 £368 +234.09%
South West - 3 £260 -
Yorkshire - 2 £243 - 1
South East -6 1 £300 +29.03% 3
North West - - - -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 47 (71.21%) ITIL
2 21 (31.82%) SLA
3 16 (24.24%) Microsoft
4 13 (19.70%) Service Management
4 13 (19.70%) Line Management
5 12 (18.18%) Project Management
6 11 (16.67%) MS Office
6 11 (16.67%) MS Excel
6 11 (16.67%) Problem Management
7 10 (15.15%) Security Cleared
7 10 (15.15%) Analytical Skills
8 9 (13.64%) VMware Infrastructure
8 9 (13.64%) HP
8 9 (13.64%) VMware
8 9 (13.64%) Service Delivery
9 8 (12.12%) Windows
9 8 (12.12%) LANDesk
10 7 (10.61%) Oracle
10 7 (10.61%) SQL Server
10 7 (10.61%) SAN
10 7 (10.61%) Change Management
11 6 (9.09%) IBM
11 6 (9.09%) Active Directory
11 6 (9.09%) Linux
11 6 (9.09%) Root Cause Analysis
12 5 (7.58%) Incident Management
12 5 (7.58%) Change Control
12 5 (7.58%) vSphere
12 5 (7.58%) SharePoint
12 5 (7.58%) Cisco

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 30 January 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (7.58%) SharePoint
2 3 (4.55%) WebSphere
2 3 (4.55%) JBoss
2 3 (4.55%) WebSphere Application Server
2 3 (4.55%) WebLogic
2 3 (4.55%) IIS
2 3 (4.55%) Apache
2 3 (4.55%) Tomcat
2 3 (4.55%) Documentum
2 3 (4.55%) Oracle HTTP Server
2 3 (4.55%) IBM HTTP Server
3 2 (3.03%) MS Exchange
Applications
1 11 (16.67%) MS Office
1 11 (16.67%) MS Excel
2 3 (4.55%) MS PowerPoint
2 3 (4.55%) MS Project
2 3 (4.55%) MS Visio
Business Applications
1 3 (4.55%) WebTrends
2 1 (1.52%) Remedy ITSM
Cloud Services
1 2 (3.03%) Google Apps
2 1 (1.52%) SaaS
Communications & Networking
1 7 (10.61%) SAN
2 3 (4.55%) HTTP
2 3 (4.55%) DNS
2 3 (4.55%) SSL
3 2 (3.03%) VPN
3 2 (3.03%) WAN
3 2 (3.03%) DHCP
3 2 (3.03%) VoIP
4 1 (1.52%) NetScaler
4 1 (1.52%) Cisco Nexus
4 1 (1.52%) HSRP
4 1 (1.52%) VPLS
4 1 (1.52%) Reverse Proxy
4 1 (1.52%) Cisco IOS
4 1 (1.52%) xDSL
4 1 (1.52%) Cisco ASA
4 1 (1.52%) WLAN
4 1 (1.52%) LAN
4 1 (1.52%) TCP/IP
4 1 (1.52%) EIGRP
Database & Business Intelligence
1 7 (10.61%) SQL Server
Development Applications
1 3 (4.55%) JIRA
2 1 (1.52%) Oracle Forms
General
1 2 (3.03%) Telecoms
1 2 (3.03%) Law
1 2 (3.03%) Retail
1 2 (3.03%) Local Government
2 1 (1.52%) Banking
2 1 (1.52%) Investment Banking
2 1 (1.52%) Back Office
2 1 (1.52%) Manufacturing
2 1 (1.52%) Publishing
Job Titles
1 14 (21.21%) Analyst
2 13 (19.70%) Service Analyst
3 11 (16.67%) Service Manager
3 11 (16.67%) Service Desk Analyst
4 8 (12.12%) Service Desk Manager
5 5 (7.58%) Project Manager
5 5 (7.58%) Help Desk Support
6 4 (6.06%) Support Manager
6 4 (6.06%) Help Desk Manager
6 4 (6.06%) Architect
7 3 (4.55%) Systems Support Manager
7 3 (4.55%) Middleware Engineer
7 3 (4.55%) Technical Architect
7 3 (4.55%) Systems Support
7 3 (4.55%) Systems Manager
8 2 (3.03%) Senior Analyst
8 2 (3.03%) Delivery Manager
8 2 (3.03%) Infrastructure Architect
8 2 (3.03%) 1st Line Support
8 2 (3.03%) Support Engineer
Libraries, Frameworks & Software Standards
1 3 (4.55%) Java EE
1 3 (4.55%) .NET
1 3 (4.55%) Web Services
1 3 (4.55%) JMS
1 3 (4.55%) Middleware
Miscellaneous
1 10 (15.15%) Analytical Skills
2 5 (7.58%) NHS
3 3 (4.55%) Management Information System
4 2 (3.03%) Statistics
5 1 (1.52%) Enterprise Software
5 1 (1.52%) Fat Client
5 1 (1.52%) Blackberry
5 1 (1.52%) Thin Client
Operating Systems
1 8 (12.12%) Windows
2 6 (9.09%) Linux
3 5 (7.58%) UNIX
4 3 (4.55%) Red Hat Enterprise Linux
Processes & Methodologies
1 47 (71.21%) ITIL
2 13 (19.70%) Service Management
2 13 (19.70%) Line Management
3 12 (18.18%) Project Management
4 11 (16.67%) Problem Management
5 9 (13.64%) Service Delivery
6 7 (10.61%) Change Management
7 6 (9.09%) Root Cause Analysis
8 5 (7.58%) Incident Management
8 5 (7.58%) Change Control
8 5 (7.58%) ITSM
9 4 (6.06%) Stakeholder Management
9 4 (6.06%) Configuration Management
9 4 (6.06%) PRINCE2
9 4 (6.06%) Release Management
9 4 (6.06%) Mentoring
10 3 (4.55%) Document Management
10 3 (4.55%) ITIL V2
10 3 (4.55%) Quality Management
10 3 (4.55%) Programme Management
Programming Languages
1 3 (4.55%) Korn
1 3 (4.55%) C-shell
1 3 (4.55%) Bash Shell
1 3 (4.55%) Shell Script
1 3 (4.55%) Jython
2 1 (1.52%) SQL
2 1 (1.52%) VB
Qualifications
1 10 (15.15%) Security Cleared
2 4 (6.06%) Microsoft Certification
2 4 (6.06%) Degree
3 2 (3.03%) ITIL Certification
4 1 (1.52%) CITP
4 1 (1.52%) MCITP
4 1 (1.52%) Six Sigma Green Belt
4 1 (1.52%) CCIE
4 1 (1.52%) ISEB
4 1 (1.52%) Cisco Certification
Quality Assurance & Compliance
1 21 (31.82%) SLA
System Software
1 9 (13.64%) VMware Infrastructure
2 6 (9.09%) Active Directory
3 5 (7.58%) vSphere
4 4 (6.06%) Hyper-V
5 2 (3.03%) KVM
Systems Management
1 1 (1.52%) SCCM
1 1 (1.52%) SCOM
1 1 (1.52%) AppManager
Vendors
1 16 (24.24%) Microsoft
2 9 (13.64%) HP
2 9 (13.64%) VMware
3 8 (12.12%) LANDesk
4 7 (10.61%) Oracle
5 6 (9.09%) IBM
6 5 (7.58%) Cisco
7 3 (4.55%) ServiceNow
7 3 (4.55%) Business Objects
7 3 (4.55%) Dell
7 3 (4.55%) Red Hat
7 3 (4.55%) AppSense
8 2 (3.03%) Open Text
8 2 (3.03%) SolarWinds
8 2 (3.03%) Google
9 1 (1.52%) FrontRange
9 1 (1.52%) Riverbed
9 1 (1.52%) 3PAR
9 1 (1.52%) SAP
9 1 (1.52%) BMC
London
Venn Group - UK
Rate: 25000-30000 Per Annum
Posted: 12 hours ago