The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 27 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 May 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 559 543 498
Rank change year-on-year
-16 -45
Contract jobs citing Service Desk Management 27 20 22
As % of all contract IT jobs located in England 0.054% 0.042% 0.053%
As % of the Processes & Methodologies category 0.070% 0.055% 0.070%
Number of daily rates quoted 11 12 8
Average daily rate
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£325 £288 £300
Average daily rate % change year-on-year
+13.04% -4.16%
90% offered a daily rate of more than £150 £111 £138
10% offered a daily rate of more than £538 £389 £430
UK excluding London average daily rate £325 £320 £388
% change year-on-year
+1.56% -17.41%
Number of hourly rates quoted 6 0 2
Average hourly rate £13.00 - £12.50
UK excluding London average hourly rate £13.00 - £12.50
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38728 36307 31355
As % of all contract IT jobs located in England 77.28% 75.63% 75.00%
Number of daily rates quoted 24983 23317 19199
Average daily rate £418 £400 £417
Average daily rate % change year-on-year
+4.37% -4.07%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £578 £575 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1116 1099 985
Average hourly rate £27.50 £28.50 £32.50
Average hourly rate % change year-on-year
-3.50% -12.30%
90% offered a hourly rate of more than £12.00 £12.50 £14.00
10% offered a hourly rate of more than £47.79 £50.00 £48.56
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 27 May 2015.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 27 May 2015.

Service Desk Management Hourly Rate Histogram in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 27 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England - 8 £538 -
South East -15 5 £185 -42.18% 3
Yorkshire -17 5 £230 - 1
North West -18 5 £325 +170.83% 1
East Midlands -15 2 - -
West Midlands - 2 £313 -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 27 May 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 38 (67.86%) ITIL
2 19 (33.93%) SLA
3 17 (30.36%) Security Cleared
4 13 (23.21%) Service Management
4 13 (23.21%) Incident Management
5 11 (19.64%) Line Management
6 10 (17.86%) Windows
7 9 (16.07%) Service Delivery
7 9 (16.07%) Problem Management
7 9 (16.07%) Analytical Skills
8 8 (14.29%) Stakeholder Management
9 7 (12.50%) Management Information System
9 7 (12.50%) Change Management
9 7 (12.50%) PRINCE2
10 6 (10.71%) Microsoft
10 6 (10.71%) ITIL Certification
10 6 (10.71%) Configuration Management
10 6 (10.71%) ITSM
10 6 (10.71%) Asset Management
11 5 (8.93%) Active Directory
12 4 (7.14%) MS Office
12 4 (7.14%) VoIP
12 4 (7.14%) NHS
12 4 (7.14%) Statistics
12 4 (7.14%) Continuous Improvement
13 3 (5.36%) Change Control
13 3 (5.36%) Root Cause Analysis
13 3 (5.36%) SC Cleared
13 3 (5.36%) ITIL V3
13 3 (5.36%) Information Security

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 27 May 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.57%) Lync
2 1 (1.79%) SharePoint 2013
2 1 (1.79%) SharePoint
2 1 (1.79%) CMS
2 1 (1.79%) WordPress
2 1 (1.79%) Sitecore CMS
Applications
1 4 (7.14%) MS Office
2 3 (5.36%) MS Excel
Cloud Services
1 1 (1.79%) Amazon AWS
Communications & Networking
1 4 (7.14%) VoIP
2 2 (3.57%) WAN
3 1 (1.79%) HTTP
3 1 (1.79%) TCP/IP
3 1 (1.79%) VPN
3 1 (1.79%) DNS
3 1 (1.79%) SAN
3 1 (1.79%) Internet
3 1 (1.79%) MPLS
3 1 (1.79%) BGP
3 1 (1.79%) EIGRP
3 1 (1.79%) TACACS
3 1 (1.79%) VRRP
3 1 (1.79%) Firewall
3 1 (1.79%) IPsec
3 1 (1.79%) VPLS
3 1 (1.79%) Reverse Proxy
3 1 (1.79%) Cisco IOS
3 1 (1.79%) Cisco ASA
3 1 (1.79%) xDSL
Database & Business Intelligence
1 2 (3.57%) SQL Server
Development Applications
1 2 (3.57%) ClearCase
General
1 3 (5.36%) Finance
1 3 (5.36%) Retail
1 3 (5.36%) French Language
2 2 (3.57%) Pharmaceutical
2 2 (3.57%) Financial Institution
3 1 (1.79%) Telecoms
3 1 (1.79%) Manufacturing
Job Titles
1 16 (28.57%) Analyst
2 15 (26.79%) Service Manager
3 13 (23.21%) Service Analyst
4 12 (21.43%) Service Desk Analyst
5 8 (14.29%) Service Desk Manager
6 4 (7.14%) Support Manager
6 4 (7.14%) Project Manager
6 4 (7.14%) Help Desk Manager
6 4 (7.14%) 1st Line Support
6 4 (7.14%) Service Desk Technician
7 3 (5.36%) Systems Support Manager
7 3 (5.36%) IT Support
7 3 (5.36%) Systems Support
7 3 (5.36%) Support Analyst
7 3 (5.36%) Systems Manager
8 2 (3.57%) Help Desk Support
8 2 (3.57%) Services Delivery Manager
8 2 (3.57%) IT Support Analyst
8 2 (3.57%) Team Leader
8 2 (3.57%) IT Project Manager
Libraries, Frameworks & Software Standards
1 1 (1.79%) HTML
1 1 (1.79%) .NET
1 1 (1.79%) COM
1 1 (1.79%) JSF
1 1 (1.79%) HTML5
Miscellaneous
1 9 (16.07%) Analytical Skills
2 7 (12.50%) Management Information System
3 4 (7.14%) NHS
3 4 (7.14%) Statistics
4 2 (3.57%) CMDB
4 2 (3.57%) Fixed Income
4 2 (3.57%) Equities
5 1 (1.79%) Thin Client
5 1 (1.79%) Blackberry
5 1 (1.79%) Fat Client
5 1 (1.79%) Social Media
5 1 (1.79%) Data Centre
5 1 (1.79%) PMI
Operating Systems
1 10 (17.86%) Windows
2 2 (3.57%) Windows XP
3 1 (1.79%) Windows 7
Processes & Methodologies
1 38 (67.86%) ITIL
2 13 (23.21%) Service Management
2 13 (23.21%) Incident Management
3 11 (19.64%) Line Management
4 9 (16.07%) Problem Management
4 9 (16.07%) Service Delivery
5 8 (14.29%) Stakeholder Management
6 7 (12.50%) Change Management
6 7 (12.50%) PRINCE2
7 6 (10.71%) Configuration Management
7 6 (10.71%) ITSM
7 6 (10.71%) Asset Management
8 4 (7.14%) Continuous Improvement
9 3 (5.36%) Change Control
9 3 (5.36%) Root Cause Analysis
9 3 (5.36%) Business Intelligence
9 3 (5.36%) Information Security
9 3 (5.36%) Project Management
9 3 (5.36%) ITIL V3
10 2 (3.57%) Knowledge Management
Programming Languages
1 1 (1.79%) JavaScript
1 1 (1.79%) PHP
Qualifications
1 17 (30.36%) Security Cleared
2 6 (10.71%) ITIL Certification
3 3 (5.36%) SC Cleared
4 2 (3.57%) Degree
5 1 (1.79%) DV Cleared
5 1 (1.79%) PMI Certification
5 1 (1.79%) CCIE
5 1 (1.79%) Cisco Certification
Quality Assurance & Compliance
1 19 (33.93%) SLA
2 2 (3.57%) ISO/IEC 27001
2 2 (3.57%) QA
System Software
1 5 (8.93%) Active Directory
2 2 (3.57%) VMware Infrastructure
3 1 (1.79%) Hyper-V
3 1 (1.79%) vSphere
Systems Management
1 1 (1.79%) SCCM
1 1 (1.79%) SCOM
Vendors
1 6 (10.71%) Microsoft
2 3 (5.36%) Cisco
2 3 (5.36%) Citrix
3 2 (3.57%) Reuters
3 2 (3.57%) Bloomberg
3 2 (3.57%) VMware
4 1 (1.79%) Google
4 1 (1.79%) Sitecore
4 1 (1.79%) Riverbed
4 1 (1.79%) SolarWinds
4 1 (1.79%) Facebook
4 1 (1.79%) Twitter
4 1 (1.79%) Rackspace
4 1 (1.79%) IBM
4 1 (1.79%) Oracle
4 1 (1.79%) SAP
4 1 (1.79%) Adobe
4 1 (1.79%) HP
Liverpool
Venturi
Rate: £250 - £335 per day
Posted: 15 days ago