The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 553 540 497
Rank change year-on-year
-13 -43
Contract jobs citing Service Desk Management 26 26 27
As % of all contract IT jobs located in England 0.051% 0.052% 0.063%
As % of the Processes & Methodologies category 0.067% 0.070% 0.085%
Number of daily rates quoted 9 19 16
Average daily rate
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of your Daily Rate
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£325 £375 £381
Average daily rate % change year-on-year
-13.33% -1.63%
90% offered a daily rate of more than £170 £118 £190
10% offered a daily rate of more than £538 £518 £573
UK excluding London average daily rate £325 £490 £425
% change year-on-year
-33.67% +15.29%
Number of hourly rates quoted 4 2 2
Average hourly rate £12.75 £11.50 £12.50
Average hourly rate % change year-on-year
+10.86% -8.00%
UK excluding London average hourly rate £12.75 £11.50 £12.50
% change year-on-year
+10.86% -8.00%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38796 37334 31724
As % of all contract IT jobs located in England 76.69% 75.35% 73.97%
Number of daily rates quoted 24615 23753 19390
Average daily rate £420 £401 £413
Average daily rate % change year-on-year
+4.86% -2.90%
90% offered a daily rate of more than £285 £275 £275
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £388 £375 £360
% change year-on-year
+3.33% +4.16%
Number of hourly rates quoted 1132 1102 1000
Average hourly rate £28.69 £28.83 £32.00
Average hourly rate % change year-on-year
-0.46% -9.92%
90% offered a hourly rate of more than £12.00 £12.32 £13.55
10% offered a hourly rate of more than £47.88 £47.50 £54.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 4 May 2015.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 4 May 2015.

Service Desk Management Hourly Rate Histogram in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
East of England - 8 £538 -
South East -13 6 £168 -67.47% 4
North West -19 3 £338 +181.25% 1
Yorkshire - 3 £300 - 4
East Midlands -5 2 - - 2
London -5 2 - - 2
West Midlands - 2 £313 - 1
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 4 May 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 40 (67.80%) ITIL
2 16 (27.12%) SLA
3 15 (25.42%) Security Cleared
4 13 (22.03%) Service Management
5 12 (20.34%) Service Delivery
6 11 (18.64%) Windows
6 11 (18.64%) Line Management
7 10 (16.95%) Analytical Skills
7 10 (16.95%) Incident Management
8 9 (15.25%) Problem Management
9 8 (13.56%) Change Management
10 7 (11.86%) MS Office
10 7 (11.86%) Stakeholder Management
11 6 (10.17%) Management Information System
11 6 (10.17%) Asset Management
11 6 (10.17%) PRINCE2
11 6 (10.17%) Microsoft
11 6 (10.17%) ITSM
12 5 (8.47%) Configuration Management
12 5 (8.47%) Active Directory
12 5 (8.47%) ITIL Certification
13 4 (6.78%) NHS
13 4 (6.78%) MS Excel
13 4 (6.78%) VoIP
13 4 (6.78%) Statistics
13 4 (6.78%) Degree
13 4 (6.78%) Continuous Improvement
14 3 (5.08%) SC Cleared
14 3 (5.08%) ITIL V3
14 3 (5.08%) Change Control

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 4 May 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (3.39%) Lync
Applications
1 7 (11.86%) MS Office
2 4 (6.78%) MS Excel
Cloud Services
1 1 (1.69%) Amazon AWS
1 1 (1.69%) Google Apps
Communications & Networking
1 4 (6.78%) VoIP
2 2 (3.39%) WAN
3 1 (1.69%) xDSL
3 1 (1.69%) NetScaler
3 1 (1.69%) Cisco Nexus
3 1 (1.69%) HSRP
3 1 (1.69%) VPLS
3 1 (1.69%) Reverse Proxy
3 1 (1.69%) Cisco IOS
3 1 (1.69%) Cisco ASA
3 1 (1.69%) IPsec
3 1 (1.69%) EIGRP
3 1 (1.69%) TACACS
3 1 (1.69%) VRRP
3 1 (1.69%) Firewall
3 1 (1.69%) HTTP
3 1 (1.69%) TCP/IP
3 1 (1.69%) VPN
3 1 (1.69%) DNS
3 1 (1.69%) LAN
Database & Business Intelligence
1 2 (3.39%) SQL Server
Development Applications
1 2 (3.39%) ClearCase
General
1 3 (5.08%) Retail
1 3 (5.08%) French Language
1 3 (5.08%) Finance
2 2 (3.39%) Financial Institution
2 2 (3.39%) Pharmaceutical
2 2 (3.39%) Local Government
3 1 (1.69%) Telecoms
3 1 (1.69%) Manufacturing
3 1 (1.69%) Publishing
Job Titles
1 16 (27.12%) Analyst
2 15 (25.42%) Service Manager
3 13 (22.03%) Service Analyst
4 11 (18.64%) Service Desk Analyst
5 9 (15.25%) Service Desk Manager
6 4 (6.78%) Project Manager
6 4 (6.78%) Help Desk Manager
6 4 (6.78%) Support Manager
6 4 (6.78%) Service Desk Technician
7 3 (5.08%) IT Support
7 3 (5.08%) Systems Support Manager
7 3 (5.08%) IT Services Manager
7 3 (5.08%) Systems Manager
7 3 (5.08%) Help Desk Support
7 3 (5.08%) Delivery Manager
7 3 (5.08%) Senior Analyst
7 3 (5.08%) Services Delivery Manager
7 3 (5.08%) Systems Support
7 3 (5.08%) Support Analyst
7 3 (5.08%) 1st Line Support
Libraries, Frameworks & Software Standards
1 1 (1.69%) COM
Miscellaneous
1 10 (16.95%) Analytical Skills
2 6 (10.17%) Management Information System
3 4 (6.78%) NHS
3 4 (6.78%) Statistics
4 2 (3.39%) Fixed Income
4 2 (3.39%) Equities
4 2 (3.39%) CMDB
5 1 (1.69%) Fat Client
5 1 (1.69%) Blackberry
5 1 (1.69%) Thin Client
Operating Systems
1 11 (18.64%) Windows
2 2 (3.39%) Windows XP
3 1 (1.69%) Windows 7
Processes & Methodologies
1 40 (67.80%) ITIL
2 13 (22.03%) Service Management
3 12 (20.34%) Service Delivery
4 11 (18.64%) Line Management
5 10 (16.95%) Incident Management
6 9 (15.25%) Problem Management
7 8 (13.56%) Change Management
8 7 (11.86%) Stakeholder Management
9 6 (10.17%) Asset Management
9 6 (10.17%) PRINCE2
9 6 (10.17%) ITSM
10 5 (8.47%) Configuration Management
11 4 (6.78%) Continuous Improvement
12 3 (5.08%) ITIL V3
12 3 (5.08%) Change Control
12 3 (5.08%) Release Management
12 3 (5.08%) Project Management
12 3 (5.08%) Business Intelligence
13 2 (3.39%) Process Management
13 2 (3.39%) Information Security
Qualifications
1 15 (25.42%) Security Cleared
2 5 (8.47%) ITIL Certification
3 4 (6.78%) Degree
4 3 (5.08%) SC Cleared
5 1 (1.69%) DV Cleared
5 1 (1.69%) Six Sigma Green Belt
5 1 (1.69%) CCIE
5 1 (1.69%) Cisco Certification
Quality Assurance & Compliance
1 16 (27.12%) SLA
2 2 (3.39%) QA
System Software
1 5 (8.47%) Active Directory
2 2 (3.39%) VMware Infrastructure
3 1 (1.69%) Hyper-V
3 1 (1.69%) vSphere
Systems Management
1 1 (1.69%) SCCM
1 1 (1.69%) SCOM
Vendors
1 6 (10.17%) Microsoft
2 3 (5.08%) LANDesk
2 3 (5.08%) Citrix
2 3 (5.08%) Cisco
3 2 (3.39%) Reuters
3 2 (3.39%) Bloomberg
3 2 (3.39%) Oracle
3 2 (3.39%) VMware
4 1 (1.69%) Riverbed
4 1 (1.69%) SolarWinds
4 1 (1.69%) Google
4 1 (1.69%) IBM
4 1 (1.69%) Adobe
4 1 (1.69%) HP
Hampshire
Experis Ltd
Rate: £300.00 - £400.00 per day
Posted: 3 days ago
Leeds, West Yorkshire
Senitor Associates
Rate: £13 - £18 per hour
Posted: 5 days ago
Ripon, North Yorkshire
Global Technology Solutions Ltd
Rate: £10.00 - £11.00 per hour
Posted: 6 days ago
Liverpool
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per day
Posted: 25 days ago