The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Desk Management
Rank 542 546 546
Rank change year-on-year
+4 0
Contract jobs citing Service Desk Management 38 16 35
As % of all contract IT jobs located in England 0.073% 0.033% 0.066%
As % of the Processes & Methodologies category 0.099% 0.045% 0.091%
Number of daily rates quoted 19 8 27
Average daily rate
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of your Daily Rate
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£275 £394 £450
Average daily rate % change year-on-year
-30.15% -12.50%
90% offered a daily rate of more than £117 £338 £281
10% offered a daily rate of more than £468 £654 £500
UK excluding London average daily rate £213 £250 £285
% change year-on-year
-15.00% -12.28%
Number of hourly rates quoted 3 1 0
Average hourly rate £19.50 £7.50 -
Average hourly rate % change year-on-year
+160.00% -
UK excluding London average hourly rate £10.20 £7.50 -
% change year-on-year
+36.00% -
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
38426 35840 38298
As % of all contract IT jobs located in England 73.91% 74.48% 72.53%
Number of daily rates quoted 24559 22678 22623
Average daily rate £413 £402 £400
Average daily rate % change year-on-year
+2.61% +0.50%
90% offered a daily rate of more than £275 £275 £270
10% offered a daily rate of more than £575 £575 £575
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 1075 996 1428
Average hourly rate £23.50 £29.50 £30.00
Average hourly rate % change year-on-year
-20.33% -1.66%
90% offered a hourly rate of more than £12.48 £12.50 £12.62
10% offered a hourly rate of more than £47.50 £50.00 £47.00
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 1 October 2014.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
London +23 25 £300 -25.00%
South East - 7 £375 - 1
West Midlands - 3 £213 -
East Midlands +4 1 - - 2
North West -10 1 £125 - 1
East of England - 1 - - 1
South West - - - - 1
Yorkshire - - - - 2
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 1 October 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 40 (68.97%) ITIL
2 17 (29.31%) Microsoft
3 15 (25.86%) Project Management
4 14 (24.14%) MS Office
5 12 (20.69%) MS Excel
5 12 (20.69%) Service Delivery
6 11 (18.97%) SLA
6 11 (18.97%) HP
7 10 (17.24%) Windows
7 10 (17.24%) Firewall
7 10 (17.24%) VMware
8 9 (15.52%) Oracle
8 9 (15.52%) SQL Server
8 9 (15.52%) LANDesk
8 9 (15.52%) VMware Infrastructure
9 8 (13.79%) Problem Management
9 8 (13.79%) UNIX
9 8 (13.79%) SharePoint
9 8 (13.79%) SAN
9 8 (13.79%) Finance
10 7 (12.07%) Active Directory
10 7 (12.07%) Linux
10 7 (12.07%) SaaS
10 7 (12.07%) Analytical Skills
11 6 (10.34%) Line Management
11 6 (10.34%) vSphere
11 6 (10.34%) MS Visio
11 6 (10.34%) Cisco
11 6 (10.34%) IBM
11 6 (10.34%) Service Management

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 1 October 2014, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (13.79%) SharePoint
2 5 (8.62%) IIS
3 3 (5.17%) IBM HTTP Server
3 3 (5.17%) Oracle HTTP Server
3 3 (5.17%) Documentum
3 3 (5.17%) Apache
3 3 (5.17%) Tomcat
3 3 (5.17%) WebSphere Application Server
3 3 (5.17%) WebLogic
3 3 (5.17%) WebSphere
4 1 (1.72%) Blackberry Enterprise Server
Applications
1 14 (24.14%) MS Office
2 12 (20.69%) MS Excel
3 6 (10.34%) MS Visio
4 4 (6.90%) MS PowerPoint
5 3 (5.17%) MS Project
Business Applications
1 3 (5.17%) WebTrends
2 1 (1.72%) assyst
2 1 (1.72%) Remedy ITSM
Cloud Services
1 7 (12.07%) SaaS
Communications & Networking
1 10 (17.24%) Firewall
2 8 (13.79%) SAN
3 5 (8.62%) VPN
3 5 (8.62%) DNS
3 5 (8.62%) DHCP
4 3 (5.17%) Wireless
4 3 (5.17%) SSL
4 3 (5.17%) WAN
4 3 (5.17%) HTTP
4 3 (5.17%) LAN
5 2 (3.45%) VoIP
6 1 (1.72%) SSH
6 1 (1.72%) IPsec
6 1 (1.72%) BGP
6 1 (1.72%) Internet
6 1 (1.72%) OSPF
6 1 (1.72%) TCP/IP
6 1 (1.72%) OpenVPN
6 1 (1.72%) Network Security
Database & Business Intelligence
1 9 (15.52%) SQL Server
Development Applications
1 3 (5.17%) JIRA
2 1 (1.72%) Subversion
2 1 (1.72%) Oracle Forms
General
1 8 (13.79%) Finance
2 4 (6.90%) Telecoms
3 3 (5.17%) Banking
3 3 (5.17%) Retail
4 2 (3.45%) Local Government
4 2 (3.45%) Law
4 2 (3.45%) Financial Institution
4 2 (3.45%) Investment Banking
5 1 (1.72%) Legal
5 1 (1.72%) Back Office
Job Titles
1 10 (17.24%) Project Manager
2 9 (15.52%) Service Manager
3 8 (13.79%) Service Desk Manager
4 6 (10.34%) Applications Manager
4 6 (10.34%) Applications Support Manager
4 6 (10.34%) Applications Support
4 6 (10.34%) Support Manager
4 6 (10.34%) IT Project Manager
5 5 (8.62%) Help Desk Support
5 5 (8.62%) Service Desk Analyst
5 5 (8.62%) Service Analyst
5 5 (8.62%) Analyst
6 3 (5.17%) Server Engineer
6 3 (5.17%) Architect
6 3 (5.17%) Middleware Engineer
7 2 (3.45%) Head of Service Delivery
7 2 (3.45%) Technical Architect
7 2 (3.45%) Help Desk Manager
7 2 (3.45%) 1st Line Support
7 2 (3.45%) Head of IT
Libraries, Frameworks & Software Standards
1 5 (8.62%) .NET
2 3 (5.17%) Middleware
2 3 (5.17%) JMS
2 3 (5.17%) Web Services
2 3 (5.17%) Java EE
3 2 (3.45%) ASP.NET
Miscellaneous
1 7 (12.07%) Analytical Skills
2 5 (8.62%) Management Information System
3 3 (5.17%) Blackberry
4 2 (3.45%) Fat Client
4 2 (3.45%) NHS
4 2 (3.45%) Thin Client
4 2 (3.45%) Device Driver
5 1 (1.72%) Handset
5 1 (1.72%) Hedge funds
5 1 (1.72%) Digital Media
5 1 (1.72%) Statistics
Operating Systems
1 10 (17.24%) Windows
2 8 (13.79%) UNIX
3 7 (12.07%) Linux
4 4 (6.90%) Windows XP
5 3 (5.17%) Windows NT
5 3 (5.17%) Windows 2000
5 3 (5.17%) Red Hat Enterprise Linux
6 2 (3.45%) Windows 7
Processes & Methodologies
1 40 (68.97%) ITIL
2 15 (25.86%) Project Management
3 12 (20.69%) Service Delivery
4 8 (13.79%) Problem Management
5 6 (10.34%) Line Management
5 6 (10.34%) Service Management
6 5 (8.62%) Incident Management
7 4 (6.90%) Infrastructure Management
7 4 (6.90%) ITSM
7 4 (6.90%) Document Management
8 3 (5.17%) Asset Management
8 3 (5.17%) Programme Management
8 3 (5.17%) Quality Management
8 3 (5.17%) Change Management
8 3 (5.17%) ITIL V2
8 3 (5.17%) Root Cause Analysis
9 2 (3.45%) Release Management
9 2 (3.45%) Change Control
9 2 (3.45%) Mentoring
9 2 (3.45%) PRINCE2
Programming Languages
1 3 (5.17%) Jython
1 3 (5.17%) Shell Script
1 3 (5.17%) SQL
1 3 (5.17%) VB
1 3 (5.17%) C-shell
1 3 (5.17%) Bash Shell
1 3 (5.17%) Korn
2 1 (1.72%) PowerShell
Qualifications
1 4 (6.90%) ITIL Certification
2 3 (5.17%) Microsoft Certification
3 2 (3.45%) Security Cleared
3 2 (3.45%) Degree
4 1 (1.72%) ISEB
Quality Assurance & Compliance
1 11 (18.97%) SLA
System Software
1 9 (15.52%) VMware Infrastructure
2 7 (12.07%) Active Directory
3 6 (10.34%) vSphere
4 3 (5.17%) Hyper-V
5 2 (3.45%) KVM
5 2 (3.45%) ISA Server
6 1 (1.72%) OpenSSH
Systems Management
1 3 (5.17%) AppManager
2 2 (3.45%) Backup Exec
Vendors
1 17 (29.31%) Microsoft
2 11 (18.97%) HP
3 10 (17.24%) VMware
4 9 (15.52%) Oracle
4 9 (15.52%) LANDesk
5 6 (10.34%) Cisco
5 6 (10.34%) IBM
6 5 (8.62%) AppSense
7 4 (6.90%) ServiceNow
7 4 (6.90%) SAP
7 4 (6.90%) Remedy
7 4 (6.90%) Open Text
8 3 (5.17%) Red Hat
8 3 (5.17%) Compaq
8 3 (5.17%) Dell
8 3 (5.17%) JBoss
8 3 (5.17%) Business Objects
8 3 (5.17%) 3PAR
8 3 (5.17%) SolarWinds
9 2 (3.45%) Aruba