The table below looks at the statistics for Service Desk Management skills in IT contracts advertised for the England region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Management over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Service Desk Management
Rank 559 555 519
Rank change year-on-year
-4 -36
Contract jobs citing Service Desk Management 33 18 24
As % of all contract IT jobs located in England 0.065% 0.037% 0.054%
As % of the Processes & Methodologies category 0.084% 0.048% 0.072%
Number of daily rates quoted 13 11 6
Average daily rate
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£350 £288 £285
Average daily rate % change year-on-year
+21.73% +0.87%
90% offered a daily rate of more than £175 £120 £130
10% offered a daily rate of more than £377 £320 £350
UK excluding London average daily rate £338 £320 £400
% change year-on-year
+5.46% -20.00%
Number of hourly rates quoted 12 1 4
Average hourly rate £15.50 £13.00 £12.50
Average hourly rate % change year-on-year
+19.23% +4.00%
90% offered a hourly rate of more than £10.55 £13.00 £11.80
10% offered a hourly rate of more than £20.45 £13.00 £21.25
UK excluding London average hourly rate £11.25 £13.00 £12.50
% change year-on-year
-13.46% +4.00%
Service Desk Management
UK

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the England region.

Processes & Methodologies Category
England
Contract IT job ads with a match in the
Processes & Methodologies category
39455 37165 33497
As % of all contract IT jobs located in England 77.65% 76.32% 75.10%
Number of daily rates quoted 25919 23647 20610
Average daily rate £415 £408 £415
Average daily rate % change year-on-year
+1.84% -1.80%
90% offered a daily rate of more than £288 £275 £275
10% offered a daily rate of more than £583 £575 £575
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 1058 1127 1015
Average hourly rate £27.50 £26.98 £31.78
Average hourly rate % change year-on-year
+1.94% -15.11%
90% offered a hourly rate of more than £12.00 £13.00 £13.85
10% offered a hourly rate of more than £50.00 £46.00 £50.00
UK excluding London average hourly rate £30.00 £28.99 £30.50
% change year-on-year
+3.48% -4.95%

Service Desk Management
Jobs Demand Trend in England

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Management across the England region as a proportion of the total demand within the Processes & Methodologies category.

Service Desk Management Jobs Demand Trend in England

Service Desk Management
Daily Rate Trend in England

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Management across the England region.

Service Desk Management Daily Rate Trend in England

Service Desk Management
Daily Rate Histogram in England

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 1 July 2015.

Service Desk Management Daily Rate Histogram in England

Service Desk Management
Hourly Rate Trend in England

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Management across the England region.

Service Desk Management Hourly Rate Trend in England

Service Desk Management
Hourly Rate Histogram in England

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Management across the England region over the 3 months to 1 July 2015.

Service Desk Management Hourly Rate Histogram in England

Service Desk Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Management within the England region over the 3 months to 1 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Yorkshire -8 10 £145 -
London -4 7 £425 +129.72% 2
South East -15 4 £363 +13.28% 1
East of England - 4 £375 -
North West - 4 £293 - 1
East Midlands -11 2 - - 1
West Midlands - 2 £313 -
Service Desk Management
UK

Service Desk Management
Top 30 Related IT Skills in England

For the 6 months to 1 July 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management.

1 47 (75.81%) ITIL
2 26 (41.94%) SLA
3 19 (30.65%) Security Cleared
4 16 (25.81%) Incident Management
5 14 (22.58%) Service Management
6 13 (20.97%) Microsoft
6 13 (20.97%) Active Directory
7 12 (19.35%) Windows
8 10 (16.13%) Problem Management
8 10 (16.13%) SQL Server
9 9 (14.52%) MS Office
9 9 (14.52%) SharePoint
9 9 (14.52%) Stakeholder Management
9 9 (14.52%) Line Management
10 8 (12.90%) MS Excel
10 8 (12.90%) Change Management
11 7 (11.29%) Service Delivery
11 7 (11.29%) PRINCE2
11 7 (11.29%) Oracle
11 7 (11.29%) Analytical Skills
12 6 (9.68%) DHCP
12 6 (9.68%) VPN
12 6 (9.68%) DNS
12 6 (9.68%) MS Visio
12 6 (9.68%) Management Information System
12 6 (9.68%) SAN
12 6 (9.68%) Configuration Management
12 6 (9.68%) OpenText
12 6 (9.68%) VMware
12 6 (9.68%) LANDesk

Service Desk Management
Top Related IT Skills in England by Category

For the 6 months to 1 July 2015, IT contractor jobs across the England region citing Service Desk Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Desk Management. Up to 20 skills are shown per category.

Application Platforms
1 9 (14.52%) SharePoint
2 4 (6.45%) SharePoint 2013
3 3 (4.84%) Exchange Server 2010
3 3 (4.84%) MS Exchange
3 3 (4.84%) CMS
3 3 (4.84%) WordPress
3 3 (4.84%) Sitecore CMS
4 2 (3.23%) Lync
Applications
1 9 (14.52%) MS Office
2 8 (12.90%) MS Excel
3 6 (9.68%) MS Visio
4 5 (8.06%) MS PowerPoint
Communications & Networking
1 6 (9.68%) DHCP
1 6 (9.68%) VPN
1 6 (9.68%) DNS
1 6 (9.68%) SAN
2 5 (8.06%) VoIP
3 3 (4.84%) SMS
3 3 (4.84%) Internet
4 1 (1.61%) LAN
4 1 (1.61%) WAN
Database & Business Intelligence
1 10 (16.13%) SQL Server
Development Applications
1 2 (3.23%) ClearCase
General
1 3 (4.84%) Telecoms
1 3 (4.84%) Finance
1 3 (4.84%) Retail
1 3 (4.84%) French Language
2 2 (3.23%) Pharmaceutical
2 2 (3.23%) Local Government
3 1 (1.61%) Financial Institution
Job Titles
1 19 (30.65%) Analyst
1 19 (30.65%) Service Manager
2 17 (27.42%) Service Analyst
3 16 (25.81%) Service Desk Analyst
4 11 (17.74%) Service Desk Manager
5 5 (8.06%) 1st Line Support
6 4 (6.45%) Help Desk Manager
6 4 (6.45%) Service Desk Technician
7 3 (4.84%) Incident Analyst
7 3 (4.84%) Applications Support
7 3 (4.84%) Support Analyst
7 3 (4.84%) Project Manager
7 3 (4.84%) Help Desk Analyst
8 2 (3.23%) Support Engineer
8 2 (3.23%) 2nd Line Support
8 2 (3.23%) Operations Manager
8 2 (3.23%) Technical Support
8 2 (3.23%) Senior Manager
8 2 (3.23%) Desktop Support
8 2 (3.23%) Desktop Support Engineer
Libraries, Frameworks & Software Standards
1 3 (4.84%) HTML
1 3 (4.84%) .NET
1 3 (4.84%) JSF
1 3 (4.84%) HTML5
Miscellaneous
1 7 (11.29%) Analytical Skills
2 6 (9.68%) Management Information System
3 4 (6.45%) Statistics
4 3 (4.84%) NHS
4 3 (4.84%) Social Media
5 2 (3.23%) CMDB
6 1 (1.61%) Data Centre
6 1 (1.61%) PMI
6 1 (1.61%) Fixed Income
6 1 (1.61%) Equities
Operating Systems
1 12 (19.35%) Windows
2 5 (8.06%) Windows 7
3 3 (4.84%) Windows XP
3 3 (4.84%) Windows Server 2008
Processes & Methodologies
1 47 (75.81%) ITIL
2 16 (25.81%) Incident Management
3 14 (22.58%) Service Management
4 10 (16.13%) Problem Management
5 9 (14.52%) Line Management
5 9 (14.52%) Stakeholder Management
6 8 (12.90%) Change Management
7 7 (11.29%) PRINCE2
7 7 (11.29%) Service Delivery
8 6 (9.68%) Document Management
8 6 (9.68%) Configuration Management
9 5 (8.06%) ITSM
9 5 (8.06%) Continuous Improvement
10 4 (6.45%) Asset Management
11 3 (4.84%) Content Management
11 3 (4.84%) Scrum
11 3 (4.84%) Information Security
11 3 (4.84%) Business Intelligence
11 3 (4.84%) Root Cause Analysis
11 3 (4.84%) ITIL V3
Programming Languages
1 5 (8.06%) SQL
1 5 (8.06%) VB
2 3 (4.84%) JavaScript
2 3 (4.84%) PHP
Qualifications
1 19 (30.65%) Security Cleared
2 5 (8.06%) SC Cleared
2 5 (8.06%) ITIL Certification
3 4 (6.45%) Degree
4 1 (1.61%) DV Cleared
4 1 (1.61%) PMI Certification
4 1 (1.61%) MCSE
4 1 (1.61%) Microsoft Certification
4 1 (1.61%) PRINCE2 Certification
Quality Assurance & Compliance
1 26 (41.94%) SLA
2 3 (4.84%) ISO/IEC 27001
3 2 (3.23%) QA
System Software
1 13 (20.97%) Active Directory
2 6 (9.68%) VMware Infrastructure
Systems Management
1 3 (4.84%) Cisco CUCM
Vendors
1 13 (20.97%) Microsoft
2 7 (11.29%) Oracle
3 6 (9.68%) LANDesk
3 6 (9.68%) OpenText
3 6 (9.68%) VMware
4 5 (8.06%) Cisco
5 3 (4.84%) Google
5 3 (4.84%) Sitecore
5 3 (4.84%) Facebook
5 3 (4.84%) Twitter
5 3 (4.84%) Rackspace
6 2 (3.23%) ServiceNow
6 2 (3.23%) AppSense
6 2 (3.23%) SAP
6 2 (3.23%) Citrix
7 1 (1.61%) Reuters
7 1 (1.61%) Bloomberg
7 1 (1.61%) Adobe
7 1 (1.61%) IBM
Liverpool
Venturi
Rate: £250 - £335 per day
Posted: 12 days ago