England Service Desk Manager Contracts

The table below looks at the demand for the Service Desk Manager role in IT contracts within the England region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Service Desk Manager in their job title over the 3 months to 21 November 2008 with a comparison to the same period last year.

Service Desk Manager
Location Brighton Cheshire City of London Crewe East Midlands East Sussex England Glasgow Hastings London Manchester Newcastle North East North West Northampton Northamptonshire Scotland South East South West Swindon Tyne and Wear UK West Midlands Wiltshire	3 months to 21 Nov 2008	Same period last year
Rank	485	604
Rank change on same period last year	+119
Matching contract IT job ads	34	21
As % of all UK contract IT job ads sampled	0.054 %	0.023 %
As % of the category below	0.065 %	0.026 %
Daily rates quoted	12	9
Average minimum daily rate	£307	£272
Average daily rate	£316	£291
% change on same period last year	+8.64 %
Average maximum daily rate	£326	£310
UK excluding London average daily rate	£321	£282
% change on same period last year	+13.78 %
Hourly rates quoted	5	1
Average minimum hourly rate	£18.60	£20.00
Average hourly rate	£20.10	£22.50
% change on same period last year	-10.66 %
Average maximum hourly rate	£21.60	£25.00
UK excluding London average hourly rate	£20.10	-
% change on same period last year	-
Job Titles England
Matching contract IT job ads	52250	79626
As % of all UK contract IT job ads sampled	82.30 %	85.32 %
Daily rates quoted	16864	24512
Average minimum daily rate	£366	£390
Average daily rate	£392	£414
% change on same period last year	-5.34 %
Average maximum daily rate	£417	£438
UK excluding London average daily rate	£353	£351
% change on same period last year	+0.72 %
Hourly rates quoted	5137	7273
Average minimum hourly rate	£22.14	£23.57
Average hourly rate	£23.59	£25.15
% change on same period last year	-6.22 %
Average maximum hourly rate	£25.04	£26.74
UK excluding London average hourly rate	£23.37	£24.42
% change on same period last year	-4.31 %
Service Desk Manager UK

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Desk Manager
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Desk Manager across the England region as a proportion of the total demand within the Job Titles category.

Service Desk Manager
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Manager across the England region.

Service Desk Manager
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Manager across the England region over the 3 months to 21 November 2008.

Service Desk Manager
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Manager across the England region.

Service Desk Manager
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Manager across the England region over the 3 months to 21 November 2008.

Service Desk Manager
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Manager within the England region over the 3 months to 21 November 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
London	+94	12	£295	-8.52 %
North West	-	12	£327	-
East Midlands	-	4	-	-
South West	+28	2	£300	+122.22 %
South East	+40	2	-	-
North East	-	1	-	-
West Midlands	-	1	£351	-

Service Desk Manager UK

Service Desk Manager
Top 30 Related IT Skills

For the 6 months to 21 November 2008, IT contractor jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Manager in their job title.

1 42 (60.87 %) ITIL 2 16 (23.19 %) SLA 3 15 (21.74 %) Service Management 4 13 (18.84 %) ITIL Certification 5 11 (15.94 %) Project Management 6 8 (11.59 %) Service Delivery 6 8 (11.59 %) Legal 6 8 (11.59 %) Problem Management 7 6 (8.696 %) NHS 8 5 (7.246 %) Incident Management 8 5 (7.246 %) Finance 9 4 (5.797 %) Change Management 9 4 (5.797 %) Active Directory 9 4 (5.797 %) MS Excel 9 4 (5.797 %) Oracle

9 4 (5.797 %) Management Information System 10 3 (4.348 %) Crystal Reports 10 3 (4.348 %) WebLogic 10 3 (4.348 %) UNIX 10 3 (4.348 %) Windows 10 3 (4.348 %) Java 10 3 (4.348 %) SQL 10 3 (4.348 %) Microsoft 10 3 (4.348 %) Government 10 3 (4.348 %) Banking 11 2 (2.899 %) Release Management 11 2 (2.899 %) ISO27001 11 2 (2.899 %) Investment Banking 11 2 (2.899 %) MS Exchange 11 2 (2.899 %) LAN

Service Desk Manager
Top Related IT Skills by Category

For the 6 months to 21 November 2008, IT contractor jobs across the England region that cited Service Desk Manager in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Manager in their job title. Up to 20 skills are shown per category.

Application Platforms 1 3 (4.348 %) WebLogic 2 2 (2.899 %) SharePoint 2 2 (2.899 %) MS Exchange 3 1 (1.449 %) GroupWise 3 1 (1.449 %) CMS	Applications 1 4 (5.797 %) MS Excel 2 2 (2.899 %) MS Office 3 1 (1.449 %) MS Visio 3 1 (1.449 %) MS PowerPoint
Business Applications 1 1 (1.449 %) Remedy ITSM	Communications & Networking 1 2 (2.899 %) LAN
Database & Business Intelligence 1 3 (4.348 %) Crystal Reports 2 1 (1.449 %) RDBMS	General 1 8 (11.59 %) Legal 2 5 (7.246 %) Finance 3 3 (4.348 %) Government 3 3 (4.348 %) Banking 4 2 (2.899 %) Investment Banking 5 1 (1.449 %) Local Government 5 1 (1.449 %) Financial Institution 5 1 (1.449 %) Criminal Justice
Miscellaneous 1 6 (8.696 %) NHS 2 4 (5.797 %) Management Information System 3 1 (1.449 %) DTV	Operating Systems 1 3 (4.348 %) UNIX 1 3 (4.348 %) Windows
Processes & Methodologies 1 42 (60.87 %) ITIL 2 15 (21.74 %) Service Management 3 11 (15.94 %) Project Management 4 8 (11.59 %) Problem Management 4 8 (11.59 %) Service Delivery 5 5 (7.246 %) Incident Management 6 4 (5.797 %) Change Management 7 2 (2.899 %) Release Management 7 2 (2.899 %) Security Cleared 8 1 (1.449 %) ITSM 8 1 (1.449 %) Content Management 8 1 (1.449 %) Quality Management 8 1 (1.449 %) Configuration Management	Programming Languages 1 3 (4.348 %) Java 1 3 (4.348 %) SQL
Qualifications 1 13 (18.84 %) ITIL Certification 2 2 (2.899 %) MCSE 2 2 (2.899 %) MCSA 2 2 (2.899 %) Microsoft Certification 3 1 (1.449 %) Degree	Quality Assurance & Compliance 1 16 (23.19 %) SLA 2 2 (2.899 %) ISO27001 3 1 (1.449 %) ISO/IEC 20000 3 1 (1.449 %) BS15000
System Software 1 4 (5.797 %) Active Directory	Systems Management 1 2 (2.899 %) OpenView 2 1 (1.449 %) OVSD
Vendors 1 4 (5.797 %) Oracle 2 3 (4.348 %) Microsoft 3 2 (2.899 %) HP 4 1 (1.449 %) Novell 4 1 (1.449 %) Apple 4 1 (1.449 %) Remedy 4 1 (1.449 %) Stellent 4 1 (1.449 %) LANDesk