Service Desk Support Analyst Contracts in England

Service Desk Support Analyst
UK > England

The median Service Desk Support Analyst daily rate in England is £165 according to job vacancies posted during the 6 months to 19 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
19 Apr 2024
Same period 2023 Same period 2022
Rank 522 630 706
Rank change year-on-year +108 +76 -142
Contract jobs requiring a Service Desk Support Analyst 21 28 73
As % of all contract jobs advertised in England 0.056% 0.055% 0.10%
As % of the Job Titles category 0.061% 0.058% 0.11%
Number of daily rates quoted 16 21 50
10th Percentile £133 £137 £123
25th Percentile £150 £163 £150
Median daily rate (50th Percentile) £165 £200 £163
Median % change year-on-year -17.50% +23.08% +16.07%
75th Percentile £200 £238 £199
90th Percentile - £300 £243
UK median daily rate £165 £200 £163
% change year-on-year -17.50% +23.08% +8.33%
Number of hourly rates quoted 4 1 8
10th Percentile £14.44 - £11.00
25th Percentile £14.91 £15.50 £11.09
Median hourly rate £17.83 £16.00 £16.50
Median % change year-on-year +11.44% -3.03% +26.92%
75th Percentile £20.00 £16.50 £19.44
90th Percentile - - £21.28
UK median hourly rate £17.83 £16.00 £16.50
% change year-on-year +11.44% -3.03% +24.53%

All Contract IT Job Vacancies
England

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 34,494 48,433 68,665
% of contract IT jobs with a recognized job title 92.70% 94.54% 95.55%
Number of daily rates quoted 22,968 34,321 48,831
10th Percentile £275 £310 £313
25th Percentile £413 £425 £425
Median daily rate (50th Percentile) £525 £550 £525
Median % change year-on-year -4.55% +4.76% +10.53%
75th Percentile £644 £663 £638
90th Percentile £750 £763 £738
UK median daily rate £525 £540 £525
% change year-on-year -2.78% +2.86% +10.53%
Number of hourly rates quoted 2,386 1,460 1,923
10th Percentile £12.92 £14.25 £12.50
25th Percentile £16.25 £19.64 £15.25
Median hourly rate £35.00 £43.86 £22.40
Median % change year-on-year -20.20% +95.80% -0.09%
75th Percentile £60.00 £65.63 £48.20
90th Percentile £72.50 £77.00 £62.07
UK median hourly rate £35.00 £45.00 £23.00
% change year-on-year -22.22% +95.65% -

Service Desk Support Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Support Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Support Analyst in England.

Daily rate trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Support Analyst in England.

Hourly rate trend for Service Desk Support Analyst in England

Service Desk Support Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Support Analyst within the England region over the 6 months to 19 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Midlands +40 8 £195 +11.43%
West Midlands +32 8 £195 +11.43%
London +104 7 £150 -31.03% 1
North of England +37 3 £165 -3.41% 2
South East +13 2 £165 -54.79% 1
North West - 2 £165 - 1
South West +21 1 £130 -27.78% 1
Yorkshire +18 1 - - 1
Service Desk Support Analyst
UK

Service Desk Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 19 April 2024, Service Desk Support Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Support Analyst in the job title.

1 18 (85.71%) Windows
2 16 (76.19%) Customer Service
3 14 (66.67%) Microsoft Office
4 13 (61.90%) Windows 10
5 12 (57.14%) Microsoft 365
5 12 (57.14%) Microsoft
6 11 (52.38%) Active Directory
7 9 (42.86%) Social Skills
8 7 (33.33%) ServiceNow
8 7 (33.33%) ITIL
9 5 (23.81%) VPN
9 5 (23.81%) ITSM
9 5 (23.81%) Microsoft Intune
9 5 (23.81%) Azure
9 5 (23.81%) Entra ID
10 4 (19.05%) SLA
10 4 (19.05%) DNS
10 4 (19.05%) DHCP
10 4 (19.05%) TCP/IP
11 3 (14.29%) Service Management
11 3 (14.29%) Telecoms
11 3 (14.29%) Finance
11 3 (14.29%) Public Sector
11 3 (14.29%) Analytical Skills
11 3 (14.29%) Mobile Device Management
12 2 (9.52%) Mac OS
12 2 (9.52%) Windows Server 2012
12 2 (9.52%) Remote Desktop
12 2 (9.52%) Windows Server 2016
12 2 (9.52%) Windows Server 2019

Service Desk Support Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (4.76%) Microsoft Exchange
1 1 (4.76%) SharePoint
Applications
1 14 (66.67%) Microsoft Office
Business Applications
1 2 (9.52%) assyst
2 1 (4.76%) Unit4 Business World
Cloud Services
1 12 (57.14%) Microsoft 365
2 5 (23.81%) Azure
2 5 (23.81%) Entra ID
3 1 (4.76%) AWS
Communications & Networking
1 5 (23.81%) VPN
2 4 (19.05%) DHCP
2 4 (19.05%) DNS
2 4 (19.05%) TCP/IP
3 2 (9.52%) Firewall
3 2 (9.52%) Remote Desktop
3 2 (9.52%) Wireless
General
1 9 (42.86%) Social Skills
2 3 (14.29%) Analytical Skills
2 3 (14.29%) Finance
2 3 (14.29%) Public Sector
2 3 (14.29%) Telecoms
3 2 (9.52%) Financial Institution
4 1 (4.76%) Electronics
4 1 (4.76%) French Language
4 1 (4.76%) Health Technology
4 1 (4.76%) Manufacturing
4 1 (4.76%) Marketing
4 1 (4.76%) Spanish Language
4 1 (4.76%) Swedish Language
Miscellaneous
1 2 (9.52%) Analytical Mindset
1 2 (9.52%) Hedge funds
2 1 (4.76%) NHS
2 1 (4.76%) Smartphone
2 1 (4.76%) Team-Oriented Environment
2 1 (4.76%) Video Conferencing
Operating Systems
1 18 (85.71%) Windows
2 13 (61.90%) Windows 10
3 2 (9.52%) Mac OS
3 2 (9.52%) Windows Server
3 2 (9.52%) Windows Server 2008
3 2 (9.52%) Windows Server 2012
3 2 (9.52%) Windows Server 2016
3 2 (9.52%) Windows Server 2019
4 1 (4.76%) Android
4 1 (4.76%) Apple iOS
Processes & Methodologies
1 16 (76.19%) Customer Service
2 7 (33.33%) ITIL
3 5 (23.81%) ITSM
4 3 (14.29%) Mobile Device Management
4 3 (14.29%) Service Management
5 2 (9.52%) Incident Management
5 2 (9.52%) Problem-Solving
6 1 (4.76%) Asset Management
6 1 (4.76%) Business Continuity
6 1 (4.76%) Business Intelligence
6 1 (4.76%) Chat Support
6 1 (4.76%) Customer Requirements
6 1 (4.76%) Digital Marketing
6 1 (4.76%) Health Informatics
6 1 (4.76%) Informatics
6 1 (4.76%) Network Management
6 1 (4.76%) Programme Management
6 1 (4.76%) Service Delivery
6 1 (4.76%) Software Asset Management
Qualifications
1 2 (9.52%) Microsoft Certification
2 1 (4.76%) AWS Certification
2 1 (4.76%) Degree
2 1 (4.76%) ITIL Certification
2 1 (4.76%) ITIL Foundation Certificate
2 1 (4.76%) MCP
2 1 (4.76%) MCSE
Quality Assurance & Compliance
1 4 (19.05%) SLA
System Software
1 11 (52.38%) Active Directory
2 2 (9.52%) Terminal Services
2 2 (9.52%) VMware Infrastructure
Systems Management
1 5 (23.81%) Microsoft Intune
Vendors
1 12 (57.14%) Microsoft
2 7 (33.33%) ServiceNow
3 2 (9.52%) VMware
4 1 (4.76%) Apple
4 1 (4.76%) Mitel
4 1 (4.76%) SAP