The table below looks at the statistics for ITSM skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
IT Service Management (ITSM)
Rank 63 52 75
Rank change year-on-year
-11 +23
Contract jobs citing ITSM 5 10 1
As % of all contract IT jobs located in Glasgow 0.58% 1.41% 0.11%
As % of the Processes & Methodologies category 0.72% 1.87% 0.15%
Number of daily rates quoted 1 8 0
Average daily rate
Keep up to 90%
of your Daily Rate
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£163 £308 -
Average daily rate % change year-on-year
-47.15% -
UK excluding London average daily rate £375 £360 £390
% change year-on-year
+4.16% -7.69%
Number of hourly rates quoted 1 0 0
Average hourly rate £20.00 - -
UK excluding London average hourly rate £12.50 £19.00 £17.25
% change year-on-year
-34.21% +10.14%
ITSM
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
699 535 681
As % of all contract IT jobs located in Glasgow 81.00% 75.46% 73.23%
Number of daily rates quoted 373 300 359
Average daily rate £375 £350 £338
Average daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £250 £265 £251
10% offered a daily rate of more than £488 £425 £495
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 30 5 5
Average hourly rate £31.70 £21.00 £9.25
Average hourly rate % change year-on-year
+50.95% +127.02%
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Glasgow region.

ITSM Daily Rate Trend in Glasgow

ITSM
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Glasgow region.

ITSM Hourly Rate Trend in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 3 June 2015, IT contractor jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 9 (75.00%) ITIL
2 7 (58.33%) Security Cleared
3 6 (50.00%) Service Management
4 5 (41.67%) OpenView Configuration Management
4 5 (41.67%) Continuous Improvement
5 4 (33.33%) SC Cleared
6 3 (25.00%) Management Information System
6 3 (25.00%) SharePoint
6 3 (25.00%) E-Commerce
6 3 (25.00%) SLA
6 3 (25.00%) Microsoft
6 3 (25.00%) Incident Management
6 3 (25.00%) SaaS
6 3 (25.00%) ITIL V3
7 2 (16.67%) Procure-to-pay
7 2 (16.67%) Remedy ITSM
7 2 (16.67%) HP Operations Orchestration
7 2 (16.67%) HP
7 2 (16.67%) MS Office
7 2 (16.67%) MS Excel
7 2 (16.67%) Finance
7 2 (16.67%) Manufacturing
7 2 (16.67%) Remedy
8 1 (8.33%) Project Management
8 1 (8.33%) MPLS
8 1 (8.33%) Programme Management
8 1 (8.33%) E-Procurement
8 1 (8.33%) Workflow
8 1 (8.33%) Change Management
8 1 (8.33%) WAN

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 3 June 2015, IT contractor jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (25.00%) SharePoint
2 1 (8.33%) IIS
Applications
1 2 (16.67%) MS Office
1 2 (16.67%) MS Excel
2 1 (8.33%) Spreadsheet
2 1 (8.33%) MS Project
Business Applications
1 2 (16.67%) Remedy ITSM
2 1 (8.33%) Remedy AR System
Cloud Services
1 3 (25.00%) SaaS
Communications & Networking
1 1 (8.33%) WAN
1 1 (8.33%) MPLS
Database & Business Intelligence
1 1 (8.33%) Crystal Reports
General
1 2 (16.67%) Finance
1 2 (16.67%) Manufacturing
Job Titles
1 4 (33.33%) Analyst
1 4 (33.33%) Support Analyst
2 3 (25.00%) Service Analyst
2 3 (25.00%) Service Desk Analyst
3 2 (16.67%) Operations Engineer
4 1 (8.33%) Remedy Specialist
4 1 (8.33%) Applications Support Analyst
4 1 (8.33%) Project Coordinator
4 1 (8.33%) Applications Support
4 1 (8.33%) Coordinator
4 1 (8.33%) Project Manager
Miscellaneous
1 3 (25.00%) Management Information System
2 1 (8.33%) Analytical Skills
2 1 (8.33%) PMI
Processes & Methodologies
1 9 (75.00%) ITIL
2 6 (50.00%) Service Management
3 5 (41.67%) Continuous Improvement
4 3 (25.00%) Incident Management
4 3 (25.00%) E-Commerce
4 3 (25.00%) ITIL V3
5 2 (16.67%) Procure-to-pay
6 1 (8.33%) Kalman Filter
6 1 (8.33%) SDLC
6 1 (8.33%) Project Planning
6 1 (8.33%) Change Control
6 1 (8.33%) Analytics
6 1 (8.33%) Performance Tuning
6 1 (8.33%) PRINCE
6 1 (8.33%) Project Management
6 1 (8.33%) PRINCE2
6 1 (8.33%) Change Management
6 1 (8.33%) E-Procurement
6 1 (8.33%) Workflow
6 1 (8.33%) Programme Management
Qualifications
1 7 (58.33%) Security Cleared
2 4 (33.33%) SC Cleared
3 1 (8.33%) Microsoft Certification
3 1 (8.33%) PMI Certification
Quality Assurance & Compliance
1 3 (25.00%) SLA
Systems Management
1 5 (41.67%) OpenView Configuration Management
2 2 (16.67%) HP Operations Orchestration
Vendors
1 3 (25.00%) Microsoft
2 2 (16.67%) HP
2 2 (16.67%) Remedy
3 1 (8.33%) BMC