The first table below looks at the demand for ITSM skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Glasgow region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 66 69 60
Rank change year-on-year
+3 -9
Contract jobs citing ITSM 4 1 3
As % of all contract IT jobs located in Glasgow 0.49% 0.13% 0.35%
As % of the Processes & Methodologies category 0.64% 0.18% 0.52%
Number of daily rates quoted 3 0 2
Average daily rate
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of your Daily Rate
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£185 - £270
UK excluding London average daily rate £385 £348 £315
% change year-on-year
+10.79% +10.31%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £16.88 £15.50 £14.38
% change year-on-year
+8.87% +7.82%
Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
625 556 582
As % of all contract IT jobs located in Glasgow 77.07% 70.74% 68.71%
Number of daily rates quoted 284 294 270
Average daily rate £350 £360 £325
Average daily rate % change year-on-year
-2.77% +10.76%
90% offered a daily rate of more than £229 £225 £250
10% offered a daily rate of more than £446 £479 £436
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 6 7 13
Average hourly rate £15.50 £9.25 £9.50
Average hourly rate % change year-on-year
+67.56% -2.63%
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
ITSM
Scotland

ITSM
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in Glasgow

ITSM
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the Glasgow region.

ITSM Daily Rate Trend in Glasgow

ITSM
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the Glasgow region.

ITSM Hourly Rate Trend in Glasgow

ITSM
Top 30 Related IT Skills in Glasgow

For the 6 months to 23 July 2014, IT contractor jobs across the Glasgow region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 14 (100.00%) Service Management
2 8 (57.14%) ITIL
3 6 (42.86%) Finance
4 5 (35.71%) MS Office
4 5 (35.71%) Adobe
4 5 (35.71%) Acrobat
4 5 (35.71%) Release Management
5 3 (21.43%) Service Delivery
5 3 (21.43%) Change Management
5 3 (21.43%) Management Information System
5 3 (21.43%) Remedy
5 3 (21.43%) SQL
5 3 (21.43%) SQL Server
5 3 (21.43%) IIS
5 3 (21.43%) Remedy ITSM
5 3 (21.43%) Incident Management
5 3 (21.43%) Change Control
6 2 (14.29%) Time Management
6 2 (14.29%) InterSystems Cache
6 2 (14.29%) Business Analysis
6 2 (14.29%) .NET
6 2 (14.29%) Microsoft
6 2 (14.29%) InterSystems
7 1 (7.14%) Banking
7 1 (7.14%) Microsoft App-V
7 1 (7.14%) PRINCE2
7 1 (7.14%) Project Management
7 1 (7.14%) Six Sigma
7 1 (7.14%) PRINCE2 Certification
7 1 (7.14%) NHS

ITSM
Top Related IT Skills in Glasgow by Category

For the 6 months to 23 July 2014, IT contractor jobs across the Glasgow region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (21.43%) IIS
Applications
1 5 (35.71%) MS Office
1 5 (35.71%) Acrobat
Business Applications
1 3 (21.43%) Remedy ITSM
Database & Business Intelligence
1 3 (21.43%) SQL Server
2 2 (14.29%) InterSystems Cache
General
1 6 (42.86%) Finance
2 1 (7.14%) Banking
Job Titles
1 4 (28.57%) Technical Author
1 4 (28.57%) Author
2 3 (21.43%) Analyst
3 2 (14.29%) Support Analyst
3 2 (14.29%) Service Manager
3 2 (14.29%) Change Manager
3 2 (14.29%) Technical Writer
3 2 (14.29%) Incident Manager
4 1 (7.14%) Service Desk Team Leader
4 1 (7.14%) Programme Manager
4 1 (7.14%) Trainer
4 1 (7.14%) Applications Support Analyst
4 1 (7.14%) Team Leader
4 1 (7.14%) Applications Support
4 1 (7.14%) Service Analyst
4 1 (7.14%) Technical Trainer
Libraries, Frameworks & Software Standards
1 2 (14.29%) .NET
2 1 (7.14%) Application Packaging
Miscellaneous
1 3 (21.43%) Management Information System
2 1 (7.14%) NHS
Processes & Methodologies
1 14 (100.00%) Service Management
2 8 (57.14%) ITIL
3 5 (35.71%) Release Management
4 3 (21.43%) Incident Management
4 3 (21.43%) Change Control
4 3 (21.43%) Service Delivery
4 3 (21.43%) Change Management
5 2 (14.29%) Business Analysis
5 2 (14.29%) Time Management
6 1 (7.14%) PRINCE2
6 1 (7.14%) Six Sigma
6 1 (7.14%) Project Management
Programming Languages
1 3 (21.43%) SQL
Qualifications
1 1 (7.14%) PRINCE2 Certification
1 1 (7.14%) Degree
1 1 (7.14%) PRINCE2 Practitioner
System Software
1 1 (7.14%) Microsoft App-V
Systems Management
1 1 (7.14%) SCCM
Vendors
1 5 (35.71%) Adobe
2 3 (21.43%) Remedy
3 2 (14.29%) InterSystems
3 2 (14.29%) Microsoft