The first table below looks at the prevalence of the term IVR in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited IVR over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all terms in our Miscellaneous category for the Glasgow region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Interactive Voice Response (IVR)
Rank 55 76 -
Rank change year-on-year
+21 -
Contract jobs citing IVR 13 2 0
As % of all contract IT jobs located in Glasgow 1.89% 0.22% -
As % of the Miscellaneous category 8.90% 0.90% -
Number of daily rates quoted 4 1 0
Average daily rate £350 £260 -
Average daily rate % change year-on-year
+34.61% -
UK excluding London average daily rate £384 £425 £375
% change year-on-year
-9.64% +13.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - £13.50
Miscellaneous Category
Glasgow
Contract IT job ads with a match in the
Miscellaneous category
146 222 139
As % of all contract IT jobs located in Glasgow 21.25% 24.53% 17.98%
Number of daily rates quoted 83 102 68
Average daily rate £363 £353 £325
Average daily rate % change year-on-year
+2.83% +8.46%
90% offered a daily rate of more than £188 £255 £237
10% offered a daily rate of more than £400 £500 £425
UK excluding London average daily rate £345 £340 £350
% change year-on-year
+1.47% -2.85%
Number of hourly rates quoted 3 8 15
Average hourly rate £15.50 £11.92 £25.00
Average hourly rate % change year-on-year
+30.03% -52.32%
UK excluding London average hourly rate £17.50 £21.00 £25.00
% change year-on-year
-16.66% -16.00%
IVR
Scotland

IVR
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing IVR across the Glasgow region as a proportion of the total demand within the Miscellaneous category.

IVR Jobs Demand Trend in Glasgow

IVR
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IVR across the Glasgow region.

IVR Daily Rate Trend in Glasgow

IVR
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IVR across the Glasgow region.

IVR Hourly Rate Trend in Glasgow

IVR
Top 29 Related IT Skills in Glasgow

For the 6 months to 18 April 2014, IT contractor jobs across the Glasgow region citing IVR also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR.

1 11 (73.33%) Telecoms
2 7 (46.67%) GAP Analysis
2 7 (46.67%) Stakeholder Management
3 6 (40.00%) ITIL
3 6 (40.00%) Genesys
4 5 (33.33%) User Acceptance Testing
5 4 (26.67%) Business Analysis
6 2 (13.33%) eTOM
6 2 (13.33%) CBAP
6 2 (13.33%) Radio Access Network
6 2 (13.33%) Finance
6 2 (13.33%) ISEB
6 2 (13.33%) CRM
7 1 (6.67%) Disaster Recovery
7 1 (6.67%) MS Visio
7 1 (6.67%) PBX
7 1 (6.67%) VoIP
7 1 (6.67%) Avaya
7 1 (6.67%) CTI
7 1 (6.67%) Project Management
7 1 (6.67%) Management Information System
7 1 (6.67%) Business Continuity
7 1 (6.67%) Banking
7 1 (6.67%) Retail
7 1 (6.67%) IP Telephony
7 1 (6.67%) Data Analysis
7 1 (6.67%) SC Cleared
7 1 (6.67%) Security Cleared
7 1 (6.67%) Retail Banking

IVR
Top Related IT Skills in Glasgow by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Glasgow region citing IVR also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited IVR. Up to 20 skills are shown per category.

Applications
1 1 (6.67%) MS Visio
Communications & Networking
1 2 (13.33%) Radio Access Network
2 1 (6.67%) PBX
2 1 (6.67%) VoIP
2 1 (6.67%) CTI
2 1 (6.67%) IP Telephony
General
1 11 (73.33%) Telecoms
2 2 (13.33%) Finance
3 1 (6.67%) Banking
3 1 (6.67%) Retail
3 1 (6.67%) Retail Banking
Job Titles
1 10 (66.67%) Analyst
2 8 (53.33%) Business Analyst
2 8 (53.33%) Process Analyst
3 7 (46.67%) Business Process Analyst
4 2 (13.33%) Project Manager
5 1 (6.67%) Systems Administrator
5 1 (6.67%) Administrator
5 1 (6.67%) Telecoms Analyst
5 1 (6.67%) Telecoms Project Manager
Miscellaneous
1 1 (6.67%) Management Information System
Processes & Methodologies
1 7 (46.67%) GAP Analysis
1 7 (46.67%) Stakeholder Management
2 6 (40.00%) ITIL
3 5 (33.33%) User Acceptance Testing
4 4 (26.67%) Business Analysis
5 2 (13.33%) eTOM
5 2 (13.33%) CRM
6 1 (6.67%) Disaster Recovery
6 1 (6.67%) Project Management
6 1 (6.67%) Business Continuity
6 1 (6.67%) Data Analysis
Qualifications
1 2 (13.33%) CBAP
1 2 (13.33%) ISEB
2 1 (6.67%) SC Cleared
2 1 (6.67%) Security Cleared
Vendors
1 6 (40.00%) Genesys
2 1 (6.67%) Avaya