The table below looks at the statistics for Service Management skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 59 55 51
Rank change year-on-year
-4 -4
Contract jobs citing Service Management 13 5 12
As % of all contract IT jobs located in Glasgow 1.52% 0.76% 1.45%
As % of the Processes & Methodologies category 1.92% 1.09% 1.99%
Number of daily rates quoted 7 3 5
Average daily rate
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£225 £413 £250
Average daily rate % change year-on-year
-45.45% +65.00%
90% offered a daily rate of more than £185 £303 £179
10% offered a daily rate of more than £286 £443 £350
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 0 2 0
Average hourly rate - £89.00 -
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
677 459 602
As % of all contract IT jobs located in Glasgow 79.37% 70.18% 72.71%
Number of daily rates quoted 324 252 308
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £250 £225 £230
10% offered a daily rate of more than £625 £500 £425
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 13 9 10
Average hourly rate £35.00 £12.50 £9.50
Average hourly rate % change year-on-year
+180.00% +31.57%
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Glasgow region.

Service Management Daily Rate Trend in Glasgow

Service Management
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Glasgow region.

Service Management Hourly Rate Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 19 September 2014, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 22 (70.97%) ITIL
2 14 (45.16%) ITSM
3 12 (38.71%) Finance
4 8 (25.81%) Service Delivery
5 7 (22.58%) Management Information System
5 7 (22.58%) Release Management
6 6 (19.35%) Change Management
6 6 (19.35%) MS Office
7 5 (16.13%) Adobe
7 5 (16.13%) Acrobat
7 5 (16.13%) Incident Management
7 5 (16.13%) QA
8 4 (12.90%) Change Control
8 4 (12.90%) Analytical Skills
8 4 (12.90%) Microsoft
8 4 (12.90%) SQL
9 3 (9.68%) Project Management
9 3 (9.68%) Oracle
9 3 (9.68%) SQL Server
9 3 (9.68%) IIS
9 3 (9.68%) SharePoint
9 3 (9.68%) SOA
9 3 (9.68%) Remedy
9 3 (9.68%) Middleware
9 3 (9.68%) Oracle Database
9 3 (9.68%) SCCM
9 3 (9.68%) Time Management
9 3 (9.68%) Remedy ITSM
9 3 (9.68%) Enterprise Architecture
10 2 (6.45%) InterSystems Cache

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 19 September 2014, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.68%) IIS
1 3 (9.68%) SharePoint
2 2 (6.45%) TWiki
Applications
1 6 (19.35%) MS Office
2 5 (16.13%) Acrobat
3 2 (6.45%) MS Excel
4 1 (3.23%) MS PowerPoint
Business Applications
1 3 (9.68%) Remedy ITSM
Communications & Networking
1 2 (6.45%) Firewall
2 1 (3.23%) LAN
2 1 (3.23%) WAN
2 1 (3.23%) Cisco IOS
2 1 (3.23%) Network Security
Database & Business Intelligence
1 3 (9.68%) SQL Server
1 3 (9.68%) Oracle Database
2 2 (6.45%) InterSystems Cache
3 1 (3.23%) QlikView
Development Applications
1 2 (6.45%) JIRA
General
1 12 (38.71%) Finance
2 2 (6.45%) Banking
3 1 (3.23%) Front Office
Job Titles
1 6 (19.35%) Service Manager
2 4 (12.90%) Project Manager
2 4 (12.90%) Author
2 4 (12.90%) Technical Author
2 4 (12.90%) Analyst
3 3 (9.68%) Change Manager
3 3 (9.68%) Incident Manager
4 2 (6.45%) ITIL Manager
4 2 (6.45%) ITIL Service Manager
4 2 (6.45%) Technical Writer
4 2 (6.45%) Delivery Manager
4 2 (6.45%) Services Delivery Manager
4 2 (6.45%) Service Analyst
4 2 (6.45%) Support Analyst
4 2 (6.45%) Consultant
4 2 (6.45%) Desktop Support
5 1 (3.23%) Junior
5 1 (3.23%) Programme Manager
5 1 (3.23%) Network Engineer
5 1 (3.23%) Support Technician
Libraries, Frameworks & Software Standards
1 3 (9.68%) Middleware
2 2 (6.45%) Application Packaging
2 2 (6.45%) .NET
Miscellaneous
1 7 (22.58%) Management Information System
2 4 (12.90%) Analytical Skills
3 2 (6.45%) NHS
4 1 (3.23%) iPad
Operating Systems
1 2 (6.45%) Windows 7
1 2 (6.45%) Windows XP
1 2 (6.45%) Windows
Processes & Methodologies
1 22 (70.97%) ITIL
2 14 (45.16%) ITSM
3 8 (25.81%) Service Delivery
4 7 (22.58%) Release Management
5 6 (19.35%) Change Management
6 5 (16.13%) Incident Management
7 4 (12.90%) Change Control
8 3 (9.68%) Project Management
8 3 (9.68%) SOA
8 3 (9.68%) Time Management
8 3 (9.68%) Enterprise Architecture
9 2 (6.45%) Business Analysis
9 2 (6.45%) Knowledge Management
9 2 (6.45%) Problem Management
9 2 (6.45%) Stakeholder Management
10 1 (3.23%) Risk Management
10 1 (3.23%) PRINCE2
10 1 (3.23%) Business Intelligence
10 1 (3.23%) Six Sigma
10 1 (3.23%) ITIL V3
Programming Languages
1 4 (12.90%) SQL
Qualifications
1 2 (6.45%) Microsoft Certification
1 2 (6.45%) MCSA
1 2 (6.45%) MCP
2 1 (3.23%) PRINCE2 Certification
2 1 (3.23%) PMP
2 1 (3.23%) Security Cleared
2 1 (3.23%) PRINCE2 Practitioner
2 1 (3.23%) Degree
Quality Assurance & Compliance
1 5 (16.13%) QA
System Software
1 2 (6.45%) Active Directory
2 1 (3.23%) Microsoft App-V
Systems Management
1 3 (9.68%) SCCM
Vendors
1 5 (16.13%) Adobe
2 4 (12.90%) Microsoft
3 3 (9.68%) Oracle
3 3 (9.68%) Remedy
4 2 (6.45%) InterSystems
5 1 (3.23%) VMware
5 1 (3.23%) Business Objects
5 1 (3.23%) Cisco
5 1 (3.23%) Juniper
5 1 (3.23%) HP
5 1 (3.23%) CheckPoint
5 1 (3.23%) McAfee