The first table below looks at the demand for Service Management skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Glasgow region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 58 53 52
Rank change year-on-year
-5 -1
Contract jobs citing Service Management 15 13 7
As % of all contract IT jobs located in Glasgow 1.83% 1.66% 0.83%
As % of the Processes & Methodologies category 2.37% 2.36% 1.19%
Number of daily rates quoted 11 8 2
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£220 £400 £270
Average daily rate % change year-on-year
-45.00% +48.42%
90% offered a daily rate of more than £175 £288 £269
10% offered a daily rate of more than £288 £424 £270
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 0 1 1
Average hourly rate - £18.00 £13.50
Average hourly rate % change year-on-year
- +33.33%
UK excluding London average hourly rate £15.00 £14.00 £16.00
% change year-on-year
+7.14% -12.50%
Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
632 552 587
As % of all contract IT jobs located in Glasgow 77.26% 70.50% 69.22%
Number of daily rates quoted 284 291 277
Average daily rate £350 £366 £325
Average daily rate % change year-on-year
-4.43% +12.69%
90% offered a daily rate of more than £225 £225 £250
10% offered a daily rate of more than £450 £497 £425
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 6 9 13
Average hourly rate £13.50 £9.25 £9.50
Average hourly rate % change year-on-year
+45.94% -2.63%
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
Service Management
Scotland

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Glasgow region.

Service Management Daily Rate Trend in Glasgow

Service Management
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Glasgow region over the 3 months to 28 July 2014.

Service Management Daily Rate Histogram in Glasgow

Service Management
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Glasgow region.

Service Management Hourly Rate Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 28 July 2014, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 24 (75.00%) ITIL
2 14 (43.75%) ITSM
3 9 (28.13%) Service Delivery
3 9 (28.13%) Finance
4 7 (21.88%) Management Information System
5 5 (15.63%) Change Management
5 5 (15.63%) SQL
5 5 (15.63%) MS Office
5 5 (15.63%) Adobe
5 5 (15.63%) Acrobat
5 5 (15.63%) Release Management
5 5 (15.63%) Change Control
6 4 (12.50%) Oracle Database
6 4 (12.50%) Oracle
7 3 (9.38%) Middleware
7 3 (9.38%) Remedy
7 3 (9.38%) SQL Server
7 3 (9.38%) IIS
7 3 (9.38%) Windows
7 3 (9.38%) Active Directory
7 3 (9.38%) Microsoft
7 3 (9.38%) SOA
7 3 (9.38%) Incident Management
7 3 (9.38%) Enterprise Architecture
7 3 (9.38%) SCCM
7 3 (9.38%) Security Cleared
7 3 (9.38%) QA
7 3 (9.38%) Remedy ITSM
8 2 (6.25%) InterSystems Cache
8 2 (6.25%) Business Analysis

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 28 July 2014, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.38%) IIS
2 1 (3.13%) SharePoint
Applications
1 5 (15.63%) MS Office
1 5 (15.63%) Acrobat
2 1 (3.13%) MS Excel
Business Applications
1 3 (9.38%) Remedy ITSM
Communications & Networking
1 2 (6.25%) Firewall
2 1 (3.13%) IPsec
2 1 (3.13%) Cisco IOS
2 1 (3.13%) Network Security
2 1 (3.13%) LAN
2 1 (3.13%) WAN
Database & Business Intelligence
1 4 (12.50%) Oracle Database
2 3 (9.38%) SQL Server
3 2 (6.25%) InterSystems Cache
4 1 (3.13%) QlikView
4 1 (3.13%) Oracle Database 11g
General
1 9 (28.13%) Finance
2 1 (3.13%) Banking
Job Titles
1 6 (18.75%) Analyst
1 6 (18.75%) Service Manager
2 4 (12.50%) Author
2 4 (12.50%) Technical Author
3 3 (9.38%) Service Analyst
3 3 (9.38%) Change Manager
3 3 (9.38%) Incident Manager
4 2 (6.25%) ITIL Manager
4 2 (6.25%) ITIL Service Manager
4 2 (6.25%) Services Delivery Manager
4 2 (6.25%) Technical Writer
4 2 (6.25%) Delivery Manager
4 2 (6.25%) Services Delivery Analyst
4 2 (6.25%) Support Analyst
4 2 (6.25%) Consultant
4 2 (6.25%) Desktop Support
5 1 (3.13%) Junior
5 1 (3.13%) Developer
5 1 (3.13%) Programme Manager
5 1 (3.13%) Project Manager
Libraries, Frameworks & Software Standards
1 3 (9.38%) Middleware
2 2 (6.25%) Application Packaging
2 2 (6.25%) .NET
Miscellaneous
1 7 (21.88%) Management Information System
2 2 (6.25%) NHS
3 1 (3.13%) iPad
Operating Systems
1 3 (9.38%) Windows
2 2 (6.25%) Windows XP
2 2 (6.25%) Windows 7
3 1 (3.13%) UNIX
3 1 (3.13%) Windows Server 2003
3 1 (3.13%) Windows Server 2008
Processes & Methodologies
1 24 (75.00%) ITIL
2 14 (43.75%) ITSM
3 9 (28.13%) Service Delivery
4 5 (15.63%) Change Management
4 5 (15.63%) Release Management
4 5 (15.63%) Change Control
5 3 (9.38%) Incident Management
5 3 (9.38%) Enterprise Architecture
5 3 (9.38%) SOA
6 2 (6.25%) Risk Management
6 2 (6.25%) Business Analysis
6 2 (6.25%) Project Management
6 2 (6.25%) Time Management
7 1 (3.13%) Information Assurance
7 1 (3.13%) ITIL V3
7 1 (3.13%) Unit Testing
7 1 (3.13%) Business Intelligence
7 1 (3.13%) Six Sigma
7 1 (3.13%) PRINCE2
7 1 (3.13%) Data Modelling
Programming Languages
1 5 (15.63%) SQL
2 1 (3.13%) VBScript
2 1 (3.13%) PowerShell
2 1 (3.13%) Java
2 1 (3.13%) PL/SQL
Qualifications
1 3 (9.38%) Security Cleared
2 2 (6.25%) SC Cleared
2 2 (6.25%) MCP
2 2 (6.25%) MCSA
2 2 (6.25%) Microsoft Certification
3 1 (3.13%) PRINCE2 Certification
3 1 (3.13%) ITIL Certification
3 1 (3.13%) Degree
3 1 (3.13%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 3 (9.38%) QA
System Software
1 3 (9.38%) Active Directory
2 1 (3.13%) Microsoft App-V
Systems Management
1 3 (9.38%) SCCM
Vendors
1 5 (15.63%) Adobe
2 4 (12.50%) Oracle
3 3 (9.38%) Remedy
3 3 (9.38%) Microsoft
4 2 (6.25%) InterSystems
5 1 (3.13%) VMware
5 1 (3.13%) McAfee
5 1 (3.13%) Business Objects
5 1 (3.13%) Cisco
5 1 (3.13%) HP
5 1 (3.13%) Juniper
5 1 (3.13%) CheckPoint