The table below looks at the statistics for Service Management skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Service Management
Rank 52 48 65
Rank change year-on-year
-4 +17
Contract jobs citing Service Management 19 18 14
As % of all contract IT jobs located in Glasgow 2.18% 2.59% 1.46%
As % of the Processes & Methodologies category 2.69% 3.47% 2.01%
Number of daily rates quoted 8 15 9
Average daily rate
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£305 £295 £250
Average daily rate % change year-on-year
+3.38% +18.00%
90% offered a daily rate of more than £110 £170 £172
10% offered a daily rate of more than £425 £346 £368
UK excluding London average daily rate £361 £350 £370
% change year-on-year
+3.14% -5.40%
Number of hourly rates quoted 3 0 0
Average hourly rate £12.10 - -
UK excluding London average hourly rate £13.35 £19.50 £16.33
% change year-on-year
-31.53% +19.44%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
706 518 698
As % of all contract IT jobs located in Glasgow 81.06% 74.53% 72.71%
Number of daily rates quoted 378 297 371
Average daily rate £375 £350 £338
Average daily rate % change year-on-year
+7.14% +3.70%
90% offered a daily rate of more than £250 £250 £260
10% offered a daily rate of more than £475 £425 £475
UK excluding London average daily rate £388 £375 £363
% change year-on-year
+3.33% +3.44%
Number of hourly rates quoted 28 5 5
Average hourly rate £31.70 £21.00 £9.25
Average hourly rate % change year-on-year
+50.95% +127.02%
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Glasgow region.

Service Management Daily Rate Trend in Glasgow

Service Management
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Glasgow region over the 3 months to 22 May 2015.

Service Management Daily Rate Histogram in Glasgow

Service Management
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Glasgow region.

Service Management Hourly Rate Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 22 May 2015, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 22 (68.75%) ITIL
2 14 (43.75%) Microsoft
3 10 (31.25%) Windows
4 9 (28.13%) Management Information System
4 9 (28.13%) Incident Management
5 8 (25.00%) MS Office
5 8 (25.00%) E-Commerce
5 8 (25.00%) Microsoft Certification
6 7 (21.88%) MS Excel
6 7 (21.88%) DHCP
6 7 (21.88%) DNS
6 7 (21.88%) ITSM
6 7 (21.88%) Security Cleared
7 6 (18.75%) SC Cleared
7 6 (18.75%) Performance Monitoring
7 6 (18.75%) Clustering
7 6 (18.75%) NetBackup
7 6 (18.75%) Backup Exec
7 6 (18.75%) Finance
7 6 (18.75%) Symantec
8 5 (15.63%) Nagios
8 5 (15.63%) Project Management
8 5 (15.63%) SCOM
8 5 (15.63%) Windows 7
9 4 (12.50%) ITIL V3
9 4 (12.50%) Continuous Improvement
9 4 (12.50%) Root Cause Analysis
9 4 (12.50%) SCCM
9 4 (12.50%) Microsoft App-V
9 4 (12.50%) Active Directory

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 22 May 2015, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.38%) SharePoint
2 2 (6.25%) IIS
3 1 (3.13%) CICS
Applications
1 8 (25.00%) MS Office
2 7 (21.88%) MS Excel
3 1 (3.13%) MS Visio
3 1 (3.13%) MS PowerPoint
3 1 (3.13%) Spreadsheet
Business Applications
1 2 (6.25%) Remedy ITSM
1 2 (6.25%) Remedy AR System
Cloud Services
1 3 (9.38%) SaaS
Communications & Networking
1 7 (21.88%) DHCP
1 7 (21.88%) DNS
2 1 (3.13%) LAN
2 1 (3.13%) WAN
2 1 (3.13%) FTP
2 1 (3.13%) SAN
2 1 (3.13%) Firewall
2 1 (3.13%) Cisco IOS
2 1 (3.13%) Network Security
2 1 (3.13%) Junos
Database & Business Intelligence
1 2 (6.25%) Crystal Reports
2 1 (3.13%) SQL Server
2 1 (3.13%) Oracle9i Database
2 1 (3.13%) Oracle Database 10g
2 1 (3.13%) Oracle Database 11g
2 1 (3.13%) Oracle Database
Development Applications
1 3 (9.38%) AdminStudio
General
1 6 (18.75%) Finance
2 2 (6.25%) Billing
2 2 (6.25%) Telecoms
2 2 (6.25%) Manufacturing
Job Titles
1 10 (31.25%) Analyst
2 6 (18.75%) Support Analyst
3 4 (12.50%) Service Analyst
4 3 (9.38%) Service Desk Analyst
5 2 (6.25%) Technical Specialist
5 2 (6.25%) Remedy Specialist
5 2 (6.25%) Help Desk Analyst
6 1 (3.13%) Coordinator
6 1 (3.13%) Architect
6 1 (3.13%) Project Manager
6 1 (3.13%) Desktop Support
6 1 (3.13%) Applications Support
6 1 (3.13%) Technical Architect
6 1 (3.13%) Consultant
6 1 (3.13%) Network Engineer
6 1 (3.13%) DBA
6 1 (3.13%) Server Support
6 1 (3.13%) Support Technician
6 1 (3.13%) Mainframe Consultant
6 1 (3.13%) Server Analyst
Miscellaneous
1 9 (28.13%) Management Information System
2 6 (18.75%) Clustering
3 2 (6.25%) Analytical Skills
4 1 (3.13%) PMI
4 1 (3.13%) Mainframe
4 1 (3.13%) Cryptography
Operating Systems
1 10 (31.25%) Windows
2 5 (15.63%) Windows 7
3 4 (12.50%) Windows XP
4 2 (6.25%) AIX
4 2 (6.25%) Solaris
4 2 (6.25%) Linux
5 1 (3.13%) UNIX
5 1 (3.13%) zOS
5 1 (3.13%) Windows Server 2003
5 1 (3.13%) Windows Server 2008
5 1 (3.13%) Red Hat Enterprise Linux
Processes & Methodologies
1 22 (68.75%) ITIL
2 9 (28.13%) Incident Management
3 8 (25.00%) E-Commerce
4 7 (21.88%) ITSM
5 6 (18.75%) Performance Monitoring
6 5 (15.63%) Project Management
7 4 (12.50%) ITIL V3
7 4 (12.50%) Continuous Improvement
7 4 (12.50%) Root Cause Analysis
8 2 (6.25%) Performance Management
8 2 (6.25%) Procure-to-pay
8 2 (6.25%) Kalman Filter
8 2 (6.25%) Performance Tuning
8 2 (6.25%) Analytics
8 2 (6.25%) Workflow
8 2 (6.25%) Project Planning
9 1 (3.13%) PRINCE2
9 1 (3.13%) PRINCE
9 1 (3.13%) Service Delivery
9 1 (3.13%) Stakeholder Management
Programming Languages
1 1 (3.13%) Perl
1 1 (3.13%) Assembly Language
1 1 (3.13%) REXX
1 1 (3.13%) Shell Script
1 1 (3.13%) Korn
1 1 (3.13%) Bash Shell
Qualifications
1 8 (25.00%) Microsoft Certification
2 7 (21.88%) Security Cleared
3 6 (18.75%) SC Cleared
4 1 (3.13%) MCP
4 1 (3.13%) MCSA
4 1 (3.13%) PMI Certification
4 1 (3.13%) Degree
Quality Assurance & Compliance
1 3 (9.38%) SLA
2 1 (3.13%) QA
System Software
1 4 (12.50%) Microsoft App-V
1 4 (12.50%) Active Directory
2 1 (3.13%) vSphere
Systems Management
1 6 (18.75%) NetBackup
1 6 (18.75%) Backup Exec
2 5 (15.63%) Nagios
2 5 (15.63%) SCOM
3 4 (12.50%) SCCM
4 1 (3.13%) Oracle RMAN
4 1 (3.13%) WhatsUp Gold
4 1 (3.13%) Red Hat Satellite
Vendors
1 14 (43.75%) Microsoft
2 6 (18.75%) Symantec
3 2 (6.25%) Remedy
3 2 (6.25%) BMC
4 1 (3.13%) Oracle
4 1 (3.13%) Cisco
4 1 (3.13%) IBM
4 1 (3.13%) HP
4 1 (3.13%) Juniper
4 1 (3.13%) Red Hat
4 1 (3.13%) CheckPoint
4 1 (3.13%) McAfee
4 1 (3.13%) VMware
4 1 (3.13%) Crossbeam
4 1 (3.13%) TippingPoint
4 1 (3.13%) Riverbed
4 1 (3.13%) F5