The table below looks at the statistics for Service Management skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 43 56 59
Rank change year-on-year
+13 +3
Contract jobs citing Service Management 22 15 12
As % of all contract IT jobs located in Glasgow 2.55% 1.86% 1.53%
As % of the Processes & Methodologies category 3.13% 2.33% 2.12%
Number of daily rates quoted 9 11 8
Average daily rate
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of your Daily Rate
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£350 £220 £400
Average daily rate % change year-on-year
+59.09% -45.00%
90% offered a daily rate of more than £181 £175 £288
10% offered a daily rate of more than £405 £288 £424
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 2 0 0
Average hourly rate £16.05 - -
UK excluding London average hourly rate £15.88 £14.38 £14.00
% change year-on-year
+10.43% +2.67%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
703 643 565
As % of all contract IT jobs located in Glasgow 81.55% 79.68% 71.97%
Number of daily rates quoted 347 289 296
Average daily rate £350 £350 £375
Average daily rate % change year-on-year
- -6.66%
90% offered a daily rate of more than £260 £238 £225
10% offered a daily rate of more than £450 £450 £500
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 22 7 8
Average hourly rate £39.00 £17.50 £9.25
Average hourly rate % change year-on-year
+122.85% +89.18%
UK excluding London average hourly rate £30.00 £26.98 £31.00
% change year-on-year
+11.21% -12.98%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Glasgow region.

Service Management Daily Rate Trend in Glasgow

Service Management
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Glasgow region over the 3 months to 29 July 2015.

Service Management Daily Rate Histogram in Glasgow

Service Management
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Glasgow region.

Service Management Hourly Rate Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 29 July 2015, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 31 (65.96%) ITIL
2 19 (40.43%) Microsoft
3 13 (27.66%) Windows
4 12 (25.53%) MS Excel
4 12 (25.53%) MS Office
4 12 (25.53%) Finance
5 11 (23.40%) Incident Management
6 10 (21.28%) Management Information System
7 9 (19.15%) Microsoft Certification
8 8 (17.02%) E-Commerce
8 8 (17.02%) Project Management
8 8 (17.02%) ITSM
8 8 (17.02%) Windows 7
9 7 (14.89%) SCCM
9 7 (14.89%) Active Directory
9 7 (14.89%) Windows XP
9 7 (14.89%) DNS
9 7 (14.89%) DHCP
10 6 (12.77%) MS Visio
10 6 (12.77%) SharePoint
10 6 (12.77%) Symantec
10 6 (12.77%) Clustering
10 6 (12.77%) NetBackup
10 6 (12.77%) Backup Exec
10 6 (12.77%) Performance Monitoring
10 6 (12.77%) Analytical Skills
11 5 (10.64%) SCOM
11 5 (10.64%) Security Cleared
11 5 (10.64%) Microsoft App-V
11 5 (10.64%) Nagios

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 29 July 2015, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (12.77%) SharePoint
2 1 (2.13%) MS Exchange
2 1 (2.13%) CICS
2 1 (2.13%) Blackberry Enterprise Server
Applications
1 12 (25.53%) MS Office
1 12 (25.53%) MS Excel
2 6 (12.77%) MS Visio
3 3 (6.38%) MS Project
4 2 (4.26%) MS PowerPoint
5 1 (2.13%) Spreadsheet
Business Applications
1 1 (2.13%) Oracle BPM
Cloud Services
1 3 (6.38%) SaaS
Communications & Networking
1 7 (14.89%) DHCP
1 7 (14.89%) DNS
2 2 (4.26%) SAN
3 1 (2.13%) Firewall
3 1 (2.13%) Cisco IOS
3 1 (2.13%) Network Security
3 1 (2.13%) Junos
3 1 (2.13%) FTP
3 1 (2.13%) LAN
3 1 (2.13%) WAN
Database & Business Intelligence
1 1 (2.13%) SQL Server
1 1 (2.13%) Oracle9i Database
1 1 (2.13%) Oracle Database 10g
1 1 (2.13%) Oracle Database 11g
1 1 (2.13%) Oracle Database
Development Applications
1 4 (8.51%) AdminStudio
General
1 12 (25.53%) Finance
2 3 (6.38%) Telecoms
2 3 (6.38%) Billing
3 2 (4.26%) Manufacturing
4 1 (2.13%) Banking
4 1 (2.13%) Legal
Job Titles
1 15 (31.91%) Analyst
2 7 (14.89%) Support Analyst
3 5 (10.64%) Project Manager
4 4 (8.51%) Service Analyst
5 3 (6.38%) Service Desk Analyst
6 2 (4.26%) Security Analyst
6 2 (4.26%) Infrastructure Specialist
6 2 (4.26%) Coordinator
6 2 (4.26%) Architect
6 2 (4.26%) Help Desk Analyst
6 2 (4.26%) Systems Analyst
6 2 (4.26%) Linux Specialist
6 2 (4.26%) Technical Specialist
6 2 (4.26%) Desktop Technician
7 1 (2.13%) IT Risk Analyst
7 1 (2.13%) Service Transition Manager
7 1 (2.13%) Senior Technician
7 1 (2.13%) Systems Architect
7 1 (2.13%) Desktop Support Technician
7 1 (2.13%) Technical Team Leader
Miscellaneous
1 10 (21.28%) Management Information System
2 6 (12.77%) Clustering
2 6 (12.77%) Analytical Skills
3 1 (2.13%) PMI
3 1 (2.13%) Mainframe
3 1 (2.13%) CESG
3 1 (2.13%) Cryptography
Operating Systems
1 13 (27.66%) Windows
2 8 (17.02%) Windows 7
3 7 (14.89%) Windows XP
4 3 (6.38%) AIX
4 3 (6.38%) Solaris
4 3 (6.38%) Linux
5 2 (4.26%) Red Hat Enterprise Linux
6 1 (2.13%) UNIX
6 1 (2.13%) zOS
6 1 (2.13%) Windows Server 2003
6 1 (2.13%) Windows Server 2008
Processes & Methodologies
1 31 (65.96%) ITIL
2 11 (23.40%) Incident Management
3 8 (17.02%) E-Commerce
3 8 (17.02%) Project Management
3 8 (17.02%) ITSM
4 6 (12.77%) Performance Monitoring
5 4 (8.51%) Root Cause Analysis
5 4 (8.51%) Information Security
5 4 (8.51%) Problem Management
5 4 (8.51%) Continuous Improvement
6 3 (6.38%) Stakeholder Management
6 3 (6.38%) Change Management
7 2 (4.26%) Service Delivery
7 2 (4.26%) PRINCE2
7 2 (4.26%) Migration
7 2 (4.26%) Knowledge Management
7 2 (4.26%) Security Architecture
7 2 (4.26%) Stakeholder Engagement
7 2 (4.26%) Release Management
7 2 (4.26%) Performance Management
Programming Languages
1 2 (4.26%) Perl
1 2 (4.26%) Shell Script
1 2 (4.26%) Korn
1 2 (4.26%) Bash Shell
2 1 (2.13%) Assembly Language
2 1 (2.13%) REXX
Qualifications
1 9 (19.15%) Microsoft Certification
2 5 (10.64%) Security Cleared
3 4 (8.51%) SC Cleared
4 2 (4.26%) Degree
4 2 (4.26%) MCP
4 2 (4.26%) MCSA
4 2 (4.26%) CISSP
4 2 (4.26%) ITIL Foundation Certificate
5 1 (2.13%) ISACA
5 1 (2.13%) PRINCE2 Certification
5 1 (2.13%) ITIL Certification
5 1 (2.13%) PMI Certification
5 1 (2.13%) SSCP
5 1 (2.13%) CISM
Quality Assurance & Compliance
1 4 (8.51%) SLA
1 4 (8.51%) QA
2 2 (4.26%) PCI DSS
2 2 (4.26%) ISO/IEC 27001
3 1 (2.13%) GPG13
System Software
1 7 (14.89%) Active Directory
2 5 (10.64%) Microsoft App-V
3 2 (4.26%) vSphere
Systems Management
1 7 (14.89%) SCCM
2 6 (12.77%) NetBackup
2 6 (12.77%) Backup Exec
3 5 (10.64%) SCOM
3 5 (10.64%) Nagios
4 2 (4.26%) Red Hat Satellite
5 1 (2.13%) WhatsUp Gold
5 1 (2.13%) Oracle RMAN
Vendors
1 19 (40.43%) Microsoft
2 6 (12.77%) Symantec
3 3 (6.38%) VMware
3 3 (6.38%) ServiceNow
4 2 (4.26%) Red Hat
4 2 (4.26%) HP
4 2 (4.26%) Oracle
5 1 (2.13%) Cisco
5 1 (2.13%) IBM
5 1 (2.13%) Juniper
5 1 (2.13%) CheckPoint
5 1 (2.13%) McAfee
5 1 (2.13%) Crossbeam
5 1 (2.13%) TippingPoint
5 1 (2.13%) Riverbed
5 1 (2.13%) F5