The table below looks at the statistics for Service Management skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 45 64 55
Rank change year-on-year
+19 -9
Contract jobs citing Service Management 27 14 7
As % of all contract IT jobs located in Glasgow 2.97% 1.61% 1.06%
As % of the Processes & Methodologies category 3.69% 2.01% 1.47%
Number of daily rates quoted 12 8 6
Average daily rate
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of your Daily Rate
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£331 £241 £400
Average daily rate % change year-on-year
+37.30% -39.68%
90% offered a daily rate of more than £115 £185 £300
10% offered a daily rate of more than £398 £314 £431
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 0 0 1
Average hourly rate - - £18.00
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
732 696 475
As % of all contract IT jobs located in Glasgow 80.62% 80.00% 71.97%
Number of daily rates quoted 365 316 269
Average daily rate £350 £375 £363
Average daily rate % change year-on-year
-6.66% +3.44%
90% offered a daily rate of more than £261 £251 £200
10% offered a daily rate of more than £430 £450 £500
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 14 9 8
Average hourly rate £50.00 £18.50 £9.50
Average hourly rate % change year-on-year
+170.27% +94.73%
90% offered a hourly rate of more than £12.35 £12.20 £9.25
10% offered a hourly rate of more than £65.00 £35.00 £17.24
UK excluding London average hourly rate £32.52 £25.75 £30.50
% change year-on-year
+26.29% -15.57%

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Glasgow region.

Service Management Daily Rate Trend in Glasgow

Service Management
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Glasgow region over the 3 months to 1 September 2015.

Service Management Daily Rate Histogram in Glasgow

Service Management
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Glasgow region.

Service Management Hourly Rate Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 1 September 2015, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 27 (58.70%) ITIL
2 16 (34.78%) Microsoft
3 12 (26.09%) MS Excel
3 12 (26.09%) ITSM
3 12 (26.09%) Finance
4 10 (21.74%) Windows
4 10 (21.74%) Project Management
5 9 (19.57%) MS Office
5 9 (19.57%) Incident Management
5 9 (19.57%) Windows 7
6 8 (17.39%) SCCM
6 8 (17.39%) Change Management
7 7 (15.22%) Windows XP
7 7 (15.22%) MS Visio
7 7 (15.22%) SLA
7 7 (15.22%) Active Directory
7 7 (15.22%) Problem Management
7 7 (15.22%) Analytical Skills
8 6 (13.04%) Security Cleared
8 6 (13.04%) SharePoint
8 6 (13.04%) Microsoft App-V
9 5 (10.87%) Management Information System
9 5 (10.87%) Service Delivery
9 5 (10.87%) Microsoft Certification
9 5 (10.87%) QA
10 4 (8.70%) ServiceNow
10 4 (8.70%) AdminStudio
10 4 (8.70%) MS Project
10 4 (8.70%) Telecoms
10 4 (8.70%) VMware

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 1 September 2015, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.04%) SharePoint
2 1 (2.17%) MS Exchange
2 1 (2.17%) CICS
2 1 (2.17%) Blackberry Enterprise Server
2 1 (2.17%) Lync
2 1 (2.17%) IIS
Applications
1 12 (26.09%) MS Excel
2 9 (19.57%) MS Office
3 7 (15.22%) MS Visio
4 4 (8.70%) MS Project
5 2 (4.35%) MS PowerPoint
6 1 (2.17%) Spreadsheet
Business Applications
1 1 (2.17%) Oracle BPM
Cloud Services
1 1 (2.17%) SaaS
Communications & Networking
1 2 (4.35%) DHCP
1 2 (4.35%) DNS
1 2 (4.35%) SAN
1 2 (4.35%) MVNO
2 1 (2.17%) Structured Cabling
2 1 (2.17%) Firewall
2 1 (2.17%) Cisco IOS
2 1 (2.17%) Network Security
2 1 (2.17%) Junos
2 1 (2.17%) FTP
2 1 (2.17%) LAN
2 1 (2.17%) WAN
Database & Business Intelligence
1 2 (4.35%) SQL Server
2 1 (2.17%) Oracle Database 10g
2 1 (2.17%) SQL Server 2005
2 1 (2.17%) QlikView
2 1 (2.17%) Oracle Database 11g
2 1 (2.17%) SQL Server 2008
2 1 (2.17%) Oracle Database
Development Applications
1 4 (8.70%) AdminStudio
General
1 12 (26.09%) Finance
2 4 (8.70%) Telecoms
3 3 (6.52%) Billing
4 2 (4.35%) Back Office
5 1 (2.17%) Legal
5 1 (2.17%) Advertising
5 1 (2.17%) Banking
5 1 (2.17%) Retail
Job Titles
1 10 (21.74%) Analyst
2 6 (13.04%) Project Manager
3 4 (8.70%) Support Analyst
3 4 (8.70%) Team Leader
3 4 (8.70%) Support Team Leader
4 3 (6.52%) Service Manager
5 2 (4.35%) Services Delivery Manager
5 2 (4.35%) Security Analyst
5 2 (4.35%) Service Desk Analyst
5 2 (4.35%) Infrastructure Specialist
5 2 (4.35%) Coordinator
5 2 (4.35%) Architect
5 2 (4.35%) Service Analyst
5 2 (4.35%) Systems Analyst
5 2 (4.35%) Delivery Manager
5 2 (4.35%) Linux Specialist
5 2 (4.35%) Desktop Technician
6 1 (2.17%) IT Risk Analyst
6 1 (2.17%) Service Transition Manager
6 1 (2.17%) Senior Technician
Libraries, Frameworks & Software Standards
1 1 (2.17%) Application Packaging
Miscellaneous
1 7 (15.22%) Analytical Skills
2 5 (10.87%) Management Information System
3 2 (4.35%) Clustering
3 2 (4.35%) Private Cloud
4 1 (2.17%) CESG
4 1 (2.17%) Cryptography
4 1 (2.17%) Computer Science
4 1 (2.17%) Replication
4 1 (2.17%) PMI
4 1 (2.17%) NHS
4 1 (2.17%) Mainframe
Operating Systems
1 10 (21.74%) Windows
2 9 (19.57%) Windows 7
3 7 (15.22%) Windows XP
4 3 (6.52%) Solaris
4 3 (6.52%) Linux
5 2 (4.35%) AIX
5 2 (4.35%) Red Hat Enterprise Linux
6 1 (2.17%) UNIX
6 1 (2.17%) zOS
6 1 (2.17%) Windows Server 2003
Processes & Methodologies
1 27 (58.70%) ITIL
2 12 (26.09%) ITSM
3 10 (21.74%) Project Management
4 9 (19.57%) Incident Management
5 8 (17.39%) Change Management
6 7 (15.22%) Problem Management
7 5 (10.87%) Service Delivery
8 4 (8.70%) Information Security
9 3 (6.52%) Stakeholder Management
9 3 (6.52%) Knowledge Management
9 3 (6.52%) Release Management
9 3 (6.52%) PRINCE2
9 3 (6.52%) E-Commerce
10 2 (4.35%) Quality Management
10 2 (4.35%) CRM
10 2 (4.35%) Disaster Recovery
10 2 (4.35%) Performance Management
10 2 (4.35%) Migration
10 2 (4.35%) Security Architecture
10 2 (4.35%) Stakeholder Engagement
Programming Languages
1 2 (4.35%) Perl
1 2 (4.35%) Shell Script
1 2 (4.35%) Korn
1 2 (4.35%) Bash Shell
2 1 (2.17%) C#
2 1 (2.17%) PowerShell
2 1 (2.17%) SQL
2 1 (2.17%) VBScript
2 1 (2.17%) Assembly Language
2 1 (2.17%) REXX
Qualifications
1 6 (13.04%) Security Cleared
2 5 (10.87%) Microsoft Certification
3 3 (6.52%) SC Cleared
4 2 (4.35%) ITIL Foundation Certificate
4 2 (4.35%) CISSP
4 2 (4.35%) Degree
4 2 (4.35%) MCP
4 2 (4.35%) MCSA
5 1 (2.17%) Citrix Certification
5 1 (2.17%) MCSE
5 1 (2.17%) PRINCE2 Certification
5 1 (2.17%) ITIL Certification
5 1 (2.17%) PMI Certification
5 1 (2.17%) SSCP
5 1 (2.17%) CISM
5 1 (2.17%) ISACA
Quality Assurance & Compliance
1 7 (15.22%) SLA
2 5 (10.87%) QA
3 2 (4.35%) PCI DSS
3 2 (4.35%) ISO/IEC 27001
4 1 (2.17%) GPG13
System Software
1 7 (15.22%) Active Directory
2 6 (13.04%) Microsoft App-V
3 2 (4.35%) vSphere
4 1 (2.17%) VMware Infrastructure
4 1 (2.17%) Veritas Cluster Server
Systems Management
1 8 (17.39%) SCCM
2 2 (4.35%) Red Hat Satellite
3 1 (2.17%) Oracle Flashback
3 1 (2.17%) Data Guard
3 1 (2.17%) WhatsUp Gold
3 1 (2.17%) EMC TimeFinder
3 1 (2.17%) NetBackup
3 1 (2.17%) Backup Exec
3 1 (2.17%) Oracle RMAN
Vendors
1 16 (34.78%) Microsoft
2 4 (8.70%) VMware
2 4 (8.70%) ServiceNow
3 2 (4.35%) Oracle
3 2 (4.35%) HP
3 2 (4.35%) Red Hat
4 1 (2.17%) CheckPoint
4 1 (2.17%) Symantec
4 1 (2.17%) McAfee
4 1 (2.17%) EMC
4 1 (2.17%) Citrix
4 1 (2.17%) Juniper
4 1 (2.17%) Veritas
4 1 (2.17%) Cisco
4 1 (2.17%) IBM
4 1 (2.17%) Crossbeam
4 1 (2.17%) TippingPoint
4 1 (2.17%) Riverbed
4 1 (2.17%) F5