The table below looks at the statistics for Service Management skills in IT contracts advertised for the Glasgow region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 11 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 51 58 50
Rank change year-on-year
+7 -8
Contract jobs citing Service Management 7 9 12
As % of all contract IT jobs located in Glasgow 1.13% 1.16% 1.97%
As % of the Processes & Methodologies category 1.46% 1.43% 2.51%
Number of daily rates quoted 6 4 7
Average daily rate £120 £363 £350
Average daily rate % change year-on-year
-66.89% +3.57%
90% offered a daily rate of more than £95 £182 £325
10% offered a daily rate of more than £350 £429 £400
UK excluding London average daily rate £380 £375 £363
% change year-on-year
+1.33% +3.44%
Number of hourly rates quoted 0 3 0
Average hourly rate - £12.10 -
UK excluding London average hourly rate £14.00 £15.40 £15.50
% change year-on-year
-9.06% -0.67%
Service Management
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Glasgow region.

Processes & Methodologies Category
Glasgow
Contract IT job ads with a match in the
Processes & Methodologies category
479 628 479
As % of all contract IT jobs located in Glasgow 77.63% 81.24% 78.78%
Number of daily rates quoted 244 382 235
Average daily rate £330 £376 £350
Average daily rate % change year-on-year
-12.11% +7.28%
90% offered a daily rate of more than £200 £280 £230
10% offered a daily rate of more than £475 £475 £450
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 6 11 8
Average hourly rate £33.36 £15.77 £15.00
Average hourly rate % change year-on-year
+111.50% +5.13%
90% offered a hourly rate of more than £16.50 £12.10 £10.93
10% offered a hourly rate of more than £49.41 £27.50 £32.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in Glasgow

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Glasgow region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Glasgow

Service Management
Daily Rate Trend in Glasgow

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Glasgow region.

Service Management Daily Rate Trend in Glasgow

Service Management
Daily Rate Histogram in Glasgow

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Glasgow region over the 3 months to 11 February 2016.

Service Management Daily Rate Histogram in Glasgow

Service Management
Hourly Rate Trend in Glasgow

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Glasgow region.

Service Management Hourly Rate Trend in Glasgow

Service Management
Top 30 Related IT Skills in Glasgow

For the 6 months to 11 February 2016, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 17 (68.00%) ITIL
2 14 (56.00%) ITSM
3 11 (44.00%) Microsoft
3 11 (44.00%) Service Delivery
4 10 (40.00%) SLA
4 10 (40.00%) Windows
5 8 (32.00%) SQL Server
6 7 (28.00%) MCSE
6 7 (28.00%) Microsoft Certification
7 6 (24.00%) Change Management
7 6 (24.00%) SQL
7 6 (24.00%) Degree
7 6 (24.00%) Windows 7
8 5 (20.00%) SCCM
8 5 (20.00%) Security Cleared
8 5 (20.00%) Incident Management
8 5 (20.00%) IIS
8 5 (20.00%) Windows Server
9 4 (16.00%) Coaching
9 4 (16.00%) MS Excel
9 4 (16.00%) NHS
9 4 (16.00%) Citrix
9 4 (16.00%) Citrix Certification
9 4 (16.00%) Project Management
9 4 (16.00%) Application Packaging
9 4 (16.00%) Microsoft App-V
9 4 (16.00%) Computer Science
9 4 (16.00%) Problem Management
10 3 (12.00%) VMware Infrastructure
10 3 (12.00%) Windows 8

Service Management
Top Related IT Skills in Glasgow by Category

For the 6 months to 11 February 2016, IT contractor jobs across the Glasgow region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (20.00%) IIS
2 3 (12.00%) SharePoint
3 1 (4.00%) MS Exchange
3 1 (4.00%) Skype for Business
Applications
1 4 (16.00%) MS Excel
2 1 (4.00%) MS Office
Cloud Services
1 1 (4.00%) SaaS
Communications & Networking
1 2 (8.00%) Firewall
1 2 (8.00%) MVNO
1 2 (8.00%) NAS
1 2 (8.00%) SAN
1 2 (8.00%) Structured Cabling
2 1 (4.00%) DHCP
2 1 (4.00%) DNS
2 1 (4.00%) LAN
2 1 (4.00%) Remote Desktop
2 1 (4.00%) VPN
2 1 (4.00%) WAN
Database & Business Intelligence
1 8 (32.00%) SQL Server
2 1 (4.00%) Oracle Database
Development Applications
1 2 (8.00%) Rational Rhapsody
General
1 2 (8.00%) Back Office
1 2 (8.00%) Banking
1 2 (8.00%) Front Office
1 2 (8.00%) Investment Banking
1 2 (8.00%) Retail
2 1 (4.00%) Finance
2 1 (4.00%) Telecoms
Job Titles
1 9 (36.00%) Analyst
2 4 (16.00%) Service Analyst
2 4 (16.00%) Service Manager
2 4 (16.00%) Support Analyst
3 3 (12.00%) Delivery Manager
3 3 (12.00%) Desktop Support
3 3 (12.00%) Services Delivery Manager
3 3 (12.00%) Support Team Leader
3 3 (12.00%) Team Leader
4 2 (8.00%) Applications Support
4 2 (8.00%) Applications Support Analyst
4 2 (8.00%) Desktop Analyst
4 2 (8.00%) Desktop Support Analyst
4 2 (8.00%) Project Manager
4 2 (8.00%) Service Desk Analyst
4 2 (8.00%) SQL Analyst
4 2 (8.00%) Storage Analyst
5 1 (4.00%) 2nd Line Desktop Support
5 1 (4.00%) Junior Desktop Support
5 1 (4.00%) SQL Support Analyst
Libraries, Frameworks & Software Standards
1 1 (4.00%) Middleware
Miscellaneous
1 4 (16.00%) Computer Science
1 4 (16.00%) NHS
2 3 (12.00%) Private Cloud
3 2 (8.00%) Celerra
3 2 (8.00%) CLARiiON
4 1 (4.00%) Clustering
4 1 (4.00%) Driving Licence
4 1 (4.00%) Management Information System
Operating Systems
1 10 (40.00%) Windows
2 6 (24.00%) Windows 7
3 5 (20.00%) Windows Server
4 3 (12.00%) Linux
4 3 (12.00%) Windows 8
5 2 (8.00%) AIX
5 2 (8.00%) Windows Server 2003
5 2 (8.00%) Windows Server 2008
6 1 (4.00%) Debian
Processes & Methodologies
1 17 (68.00%) ITIL
2 14 (56.00%) ITSM
3 11 (44.00%) Service Delivery
4 6 (24.00%) Change Management
5 5 (20.00%) Incident Management
6 4 (16.00%) Application Packaging
6 4 (16.00%) Coaching
6 4 (16.00%) Problem Management
6 4 (16.00%) Project Management
7 3 (12.00%) Disaster Recovery
7 3 (12.00%) PRINCE2
7 3 (12.00%) Six Sigma
8 2 (8.00%) CRM
8 2 (8.00%) Data Analysis
8 2 (8.00%) Data Protection
8 2 (8.00%) Mentoring
8 2 (8.00%) Performance Tuning
9 1 (4.00%) Business Continuity Management
9 1 (4.00%) Performance Monitoring
9 1 (4.00%) Root Cause Analysis
Programming Languages
1 6 (24.00%) SQL
2 2 (8.00%) PowerShell
3 1 (4.00%) Bash Shell
3 1 (4.00%) C
3 1 (4.00%) C#
3 1 (4.00%) Perl
3 1 (4.00%) VBScript
Qualifications
1 7 (28.00%) MCSE
1 7 (28.00%) Microsoft Certification
2 6 (24.00%) Degree
3 5 (20.00%) Security Cleared
4 4 (16.00%) Citrix Certification
5 3 (12.00%) MCP
6 1 (4.00%) CCNA
6 1 (4.00%) Cisco Certification
6 1 (4.00%) MCITP
6 1 (4.00%) MCSA
Quality Assurance & Compliance
1 10 (40.00%) SLA
2 3 (12.00%) Disclosure Scotland
3 1 (4.00%) QA
System Software
1 4 (16.00%) Microsoft App-V
2 3 (12.00%) Active Directory
2 3 (12.00%) VMware Infrastructure
3 2 (8.00%) Hyper-V
Systems Management
1 5 (20.00%) SCCM
2 3 (12.00%) Backup Exec
2 3 (12.00%) NetBackup
3 2 (8.00%) Microsoft Data Protection Manager
3 2 (8.00%) SCDPM
3 2 (8.00%) Tivoli Storage Manager
4 1 (4.00%) McAfee ePO
4 1 (4.00%) Nagios
4 1 (4.00%) Opscode Chef
4 1 (4.00%) Puppet
4 1 (4.00%) SCOM
Vendors
1 11 (44.00%) Microsoft
2 4 (16.00%) Citrix
3 3 (12.00%) Oracle
3 3 (12.00%) VMware
4 2 (8.00%) 3PAR
4 2 (8.00%) Brocade
4 2 (8.00%) Cisco
4 2 (8.00%) CommVault
4 2 (8.00%) Dell
4 2 (8.00%) Dell Compellent
4 2 (8.00%) EMC
4 2 (8.00%) Fujitsu
4 2 (8.00%) HP
4 2 (8.00%) IBM
4 2 (8.00%) ServiceNow
4 2 (8.00%) Veeam
5 1 (4.00%) Apple
5 1 (4.00%) Intel Security
5 1 (4.00%) Remedy
5 1 (4.00%) Symantec