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This section looks at the demand for the 2nd Line Support role in IT contracts within the Herefordshire region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT job ads that have cited 2nd Line Support in their job title over the 3 months to 7 July 2008 with a comparison to the same period last year.

 Second Line Support
Location
3 months to 7 Jul 2008Same period last year
Rank16-
Rank change on same period last yearNew entry-
Matching contract IT job ads10
As % of all UK contract IT job ads sampled0.001 %0.000 %
As % of the category below0.971 %0.000 %
Daily rates quoted00
Average minimum daily rate--
Average daily rate--
% change on same period last year-
Average maximum daily rate--
UK excluding London average daily rate£160£172
% change on same period last year-7.08 %
Hourly rates quoted10
Average minimum hourly rate£18.00-
Average hourly rate£20.00-
% change on same period last year-
Average maximum hourly rate£22.00-
UK excluding London average hourly rate£15.54£16.12
% change on same period last year-3.55 %
Job Titles HerefordshireJob Titles
Herefordshire
Matching contract IT job ads103202
As % of all UK contract IT job ads sampled0.136 %0.214 %
Daily rates quoted2950
Average minimum daily rate£270£304
Average daily rate£292£316
% change on same period last year-7.48 %
Average maximum daily rate£314£327
UK excluding London average daily rate£361£352
% change on same period last year+2.58 %
Hourly rates quoted816
Average minimum hourly rate£19.83£15.67
Average hourly rate£22.58£17.11
% change on same period last year+31.98 %
Average maximum hourly rate£25.33£18.56
UK excluding London average hourly rate£23.40£26.07
% change on same period last year-10.22 %
2nd Line Support West Midlands2nd Line Support
West Midlands

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

2nd Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 2nd Line Support across the Herefordshire region as a proportion of the total demand within the Job Titles category.

Herefordshire 2nd Line Support Demand Trend

2nd Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Herefordshire region.

Herefordshire 2nd Line Support Hourly Rate Trend

2nd Line Support
Top 17 Related IT Skills

For the 6 months to 7 July 2008, IT contractor jobs across the Herefordshire region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

13 (60.00 %)Windows
13 (60.00 %)Active Directory
22 (40.00 %)Windows 2000
22 (40.00 %)MS Exchange
22 (40.00 %)Citrix
31 (20.00 %)Microsoft Certification
31 (20.00 %)X.400
31 (20.00 %)X.500
31 (20.00 %)Government
31 (20.00 %)LAN
31 (20.00 %)WAN
31 (20.00 %)Microsoft
31 (20.00 %)Windows XP
31 (20.00 %)MS Office
31 (20.00 %)ITIL
31 (20.00 %)MCP
31 (20.00 %)Dell

2nd Line Support
Top Related IT Skills by Category

For the 6 months to 7 July 2008, IT contractor jobs across the Herefordshire region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
12 (40.00 %)MS Exchange
Applications
11 (20.00 %)MS Office
Communications & Networking
11 (20.00 %)LAN
11 (20.00 %)WAN
11 (20.00 %)X.400
11 (20.00 %)X.500
General
11 (20.00 %)Government
Operating Systems
13 (60.00 %)Windows
22 (40.00 %)Windows 2000
31 (20.00 %)Windows XP
Processes & Methodologies
11 (20.00 %)ITIL
Qualifications
11 (20.00 %)MCP
11 (20.00 %)Microsoft Certification
System Software
13 (60.00 %)Active Directory
Vendors
12 (40.00 %)Citrix
21 (20.00 %)Microsoft
21 (20.00 %)Dell
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