The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
First Line Support Analyst
Rank 412 408 393
Rank change year-on-year
-4 -15
Contract jobs requiring a 1st Line Support Analyst 21 16 30
As % of all contract IT jobs located in London 0.087% 0.066% 0.12%
As % of the Job Titles category 0.094% 0.071% 0.13%
Number of daily rates quoted 12 8 13
Average daily rate
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£140 £145 £135
Average daily rate % change year-on-year
-3.44% +7.40%
90% offered a daily rate of more than £121 £118 £104
10% offered a daily rate of more than £242 £168 £164
UK excluding London average daily rate £100 £75 £125
% change year-on-year
+33.33% -40.00%
Number of hourly rates quoted 2 5 12
Average hourly rate £14.92 £13.50 £13.97
Average hourly rate % change year-on-year
+10.48% -3.36%
90% offered a hourly rate of more than £14.08 £12.50 £13.00
10% offered a hourly rate of more than £15.75 £18.00 £20.00
UK excluding London average hourly rate £12.00 £11.00 £11.00
% change year-on-year
+9.09% -
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22279 22522 23553
As % of all contract IT jobs located in London 92.56% 92.61% 92.96%
Number of daily rates quoted 15699 15363 16156
Average daily rate £450 £425 £438
Average daily rate % change year-on-year
+5.88% -2.85%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 314 420 457
Average hourly rate £18.50 £17.50 £19.50
Average hourly rate % change year-on-year
+5.71% -10.25%
90% offered a hourly rate of more than £12.50 £11.50 £13.00
10% offered a hourly rate of more than £43.15 £45.00 £45.00
UK excluding London average hourly rate £17.24 £17.00 £17.00
% change year-on-year
+1.41% -

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Daily Rate Trend in London

1st Line Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 1st Line Support Analyst across the London region over the 3 months to 2 September 2015.

1st Line Support Analyst Daily Rate Histogram in London

1st Line Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Hourly Rate Trend in London

1st Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 2 September 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hounslow - 2 - -
City of London +7 1 - -
Greenwich - 1 - -
Mitcham - 1 - -
Southall - 1 - -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 2 September 2015, IT contractor jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 24 (75.00%) Windows
2 16 (50.00%) Windows 7
3 14 (43.75%) Active Directory
4 10 (31.25%) MS Office
4 10 (31.25%) ITIL
5 8 (25.00%) Microsoft
5 8 (25.00%) Retail
5 8 (25.00%) Service Management
6 7 (21.88%) MS Excel
6 7 (21.88%) Windows XP
7 6 (18.75%) MS Exchange
8 5 (15.63%) TCP/IP
8 5 (15.63%) Google
8 5 (15.63%) Google Apps
9 4 (12.50%) Windows 8
9 4 (12.50%) DNS
9 4 (12.50%) DHCP
9 4 (12.50%) EPoS
10 3 (9.38%) Cisco
10 3 (9.38%) Sun
10 3 (9.38%) Citrix
10 3 (9.38%) MS Visio
10 3 (9.38%) Linux
10 3 (9.38%) UNIX
10 3 (9.38%) MS PowerPoint
10 3 (9.38%) Incident Management
10 3 (9.38%) VMware
10 3 (9.38%) Legal
11 2 (6.25%) SCCM
11 2 (6.25%) VMware Infrastructure

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 2 September 2015, IT contractor jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (18.75%) MS Exchange
2 2 (6.25%) SharePoint 2013
2 2 (6.25%) SharePoint
3 1 (3.13%) Exchange Server 2013
3 1 (3.13%) Blackberry Enterprise Server
3 1 (3.13%) WorkSite
3 1 (3.13%) Exchange Server 2007
3 1 (3.13%) Lync
3 1 (3.13%) Exchange Server 2010
Applications
1 10 (31.25%) MS Office
2 7 (21.88%) MS Excel
3 3 (9.38%) MS Visio
3 3 (9.38%) MS PowerPoint
4 1 (3.13%) MS Project
Business Applications
1 2 (6.25%) Dynamics CRM
Cloud Services
1 5 (15.63%) Google Apps
2 1 (3.13%) Office 365
Communications & Networking
1 5 (15.63%) TCP/IP
2 4 (12.50%) DNS
2 4 (12.50%) DHCP
3 2 (6.25%) Internet
4 1 (3.13%) Wi-Fi
4 1 (3.13%) IP Telephony
4 1 (3.13%) LAN
4 1 (3.13%) WAN
General
1 8 (25.00%) Retail
2 3 (9.38%) Legal
3 2 (6.25%) Finance
4 1 (3.13%) Local Government
Miscellaneous
1 4 (12.50%) EPoS
2 2 (6.25%) Analytical Skills
3 1 (3.13%) Client/Server
3 1 (3.13%) Blackberry
3 1 (3.13%) FMCG
3 1 (3.13%) Digital Media
Operating Systems
1 24 (75.00%) Windows
2 16 (50.00%) Windows 7
3 7 (21.88%) Windows XP
4 4 (12.50%) Windows 8
5 3 (9.38%) Linux
5 3 (9.38%) UNIX
6 1 (3.13%) Windows Server 2003
6 1 (3.13%) Windows Vista
6 1 (3.13%) Android
6 1 (3.13%) Windows Server 2008
6 1 (3.13%) Mac OS
Processes & Methodologies
1 10 (31.25%) ITIL
2 8 (25.00%) Service Management
3 3 (9.38%) Incident Management
4 2 (6.25%) ITSM
4 2 (6.25%) CRM
4 2 (6.25%) E-Commerce
4 2 (6.25%) Business Intelligence
5 1 (3.13%) Information Security
5 1 (3.13%) Document Management
Programming Languages
1 1 (3.13%) SQL
Qualifications
1 2 (6.25%) ITIL Certification
System Software
1 14 (43.75%) Active Directory
2 2 (6.25%) VMware Infrastructure
Systems Management
1 2 (6.25%) SCCM
2 1 (3.13%) Backup Exec
Vendors
1 8 (25.00%) Microsoft
2 5 (15.63%) Google
3 3 (9.38%) Sun
3 3 (9.38%) Cisco
3 3 (9.38%) VMware
3 3 (9.38%) Citrix
4 1 (3.13%) Interwoven
4 1 (3.13%) Avaya
4 1 (3.13%) Nokia
4 1 (3.13%) Apple
4 1 (3.13%) McAfee
4 1 (3.13%) Anite
4 1 (3.13%) HP
4 1 (3.13%) Veeam
4 1 (3.13%) Kaseya