The table below looks at the statistics for the 1st Line Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
First Line Support Analyst
Rank 398 402 376
Rank change year-on-year
+4 -26
Contract jobs requiring a 1st Line Support Analyst 16 29 31
As % of all contract IT jobs located in London 0.066% 0.12% 0.12%
As % of the Job Titles category 0.071% 0.12% 0.13%
Number of daily rates quoted 8 13 10
Average daily rate
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£145 £135 £155
Average daily rate % change year-on-year
+7.40% -12.90%
90% offered a daily rate of more than £118 £104 £132
10% offered a daily rate of more than £168 £164 £215
UK excluding London average daily rate £75 £125 £99
% change year-on-year
-40.00% +26.26%
Number of hourly rates quoted 5 12 11
Average hourly rate £13.50 £13.97 £14.00
Average hourly rate % change year-on-year
-3.36% -0.21%
90% offered a hourly rate of more than £12.50 £13.00 £12.50
10% offered a hourly rate of more than £18.00 £20.00 £16.50
UK excluding London average hourly rate £11.00 £11.00 £12.48
% change year-on-year
- -11.82%
1st Line Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22500 23238 24253
As % of all contract IT jobs located in London 92.48% 92.90% 93.11%
Number of daily rates quoted 15318 15932 15951
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £268
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 451 618
Average hourly rate £17.50 £19.13 £20.00
Average hourly rate % change year-on-year
-8.49% -4.37%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £41.80 £44.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

1st Line Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

1st Line Support Analyst Jobs Demand Trend in London

1st Line Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Daily Rate Trend in London

1st Line Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support Analyst across the London region.

1st Line Support Analyst Hourly Rate Trend in London

1st Line Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support Analyst within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +13 4 £135 +8.00%
Paddington - - - -
Wimbledon - - - -
Croydon - - - -
Sidcup - - - -
1st Line Support Analyst
England

1st Line Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title.

1 32 (69.57%) Windows
2 25 (54.35%) Microsoft
2 25 (54.35%) Active Directory
3 21 (45.65%) MS Office
4 17 (36.96%) ITIL
5 15 (32.61%) Windows 7
6 13 (28.26%) MS Exchange
7 11 (23.91%) Finance
8 9 (19.57%) Windows XP
8 9 (19.57%) Reuters
9 8 (17.39%) Citrix
9 8 (17.39%) Lotus
9 8 (17.39%) IBM Notes
9 8 (17.39%) MS Excel
9 8 (17.39%) Blackberry
10 7 (15.22%) Banking
10 7 (15.22%) Microsoft Certification
10 7 (15.22%) Bloomberg
11 6 (13.04%) NHS
11 6 (13.04%) SLA
11 6 (13.04%) MCP
11 6 (13.04%) Altiris
11 6 (13.04%) Exchange Server 2010
12 5 (10.87%) Degree
12 5 (10.87%) CQG
13 4 (8.70%) Retail
13 4 (8.70%) DHCP
13 4 (8.70%) VPN
13 4 (8.70%) DNS
13 4 (8.70%) Mac OS X

1st Line Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited 1st Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (28.26%) MS Exchange
2 8 (17.39%) IBM Notes
3 6 (13.04%) Exchange Server 2010
4 4 (8.70%) Exchange Server 2007
5 3 (6.52%) SharePoint
5 3 (6.52%) Blackberry Enterprise Server
6 1 (2.17%) Lync
6 1 (2.17%) Exchange Server 2003
Applications
1 21 (45.65%) MS Office
2 8 (17.39%) MS Excel
3 2 (4.35%) MS PowerPoint
Communications & Networking
1 4 (8.70%) DHCP
1 4 (8.70%) VPN
1 4 (8.70%) DNS
2 3 (6.52%) Internet
2 3 (6.52%) FTP
2 3 (6.52%) Wireless
3 2 (4.35%) TCP/IP
3 2 (4.35%) WAN
4 1 (2.17%) LAN
4 1 (2.17%) Firewall
General
1 11 (23.91%) Finance
2 7 (15.22%) Banking
3 4 (8.70%) Retail
4 2 (4.35%) Law
4 2 (4.35%) Legal
4 2 (4.35%) Investment Banking
Miscellaneous
1 8 (17.39%) Blackberry
2 6 (13.04%) NHS
3 3 (6.52%) Fat Client
3 3 (6.52%) Smartphone
3 3 (6.52%) Thin Client
3 3 (6.52%) Smartcard
Operating Systems
1 32 (69.57%) Windows
2 15 (32.61%) Windows 7
3 9 (19.57%) Windows XP
4 4 (8.70%) Mac OS X
4 4 (8.70%) Mac OS
5 3 (6.52%) Windows Vista
6 2 (4.35%) Windows 8
7 1 (2.17%) Windows Server 2003
Processes & Methodologies
1 17 (36.96%) ITIL
2 3 (6.52%) ITIL V3
3 1 (2.17%) Network Management
3 1 (2.17%) Incident Management
3 1 (2.17%) Root Cause Analysis
3 1 (2.17%) Service Management
Programming Languages
1 3 (6.52%) PowerShell
2 1 (2.17%) SQL
Qualifications
1 7 (15.22%) Microsoft Certification
2 6 (13.04%) MCP
3 5 (10.87%) Degree
4 4 (8.70%) MCITP
5 3 (6.52%) A+ Certification
5 3 (6.52%) MCSA
5 3 (6.52%) MCDST
5 3 (6.52%) MOS
6 1 (2.17%) SC Cleared
6 1 (2.17%) Security Cleared
6 1 (2.17%) MCSE
6 1 (2.17%) Cisco Certification
6 1 (2.17%) CCNA
Quality Assurance & Compliance
1 6 (13.04%) SLA
System Software
1 25 (54.35%) Active Directory
2 3 (6.52%) XenApp
Systems Management
1 3 (6.52%) SCCM
Vendors
1 25 (54.35%) Microsoft
2 9 (19.57%) Reuters
3 8 (17.39%) Citrix
3 8 (17.39%) Lotus
4 7 (15.22%) Bloomberg
5 6 (13.04%) Altiris
6 5 (10.87%) CQG
7 4 (8.70%) Apple
8 3 (6.52%) F5
8 3 (6.52%) Remedy
8 3 (6.52%) Sophos
9 1 (2.17%) Avaya