The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 394 414 388
Rank change year-on-year
+20 -26
Contract jobs citing Cisco ICM 16 1 1
As % of all contract IT jobs located in London 0.072% 0.004% 0.005%
As % of the Communications & Networking category 0.53% 0.036% 0.032%
Number of daily rates quoted 7 0 1
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£353 - £388
UK excluding London average daily rate £400 £400 £140
% change year-on-year
- +185.71%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the London region.

Communications & Networking Category
London
Contract IT job ads with a match in the
Communications & Networking category
3004 2808 3077
As % of all contract IT jobs located in London 13.47% 11.59% 14.00%
Number of daily rates quoted 1941 1822 1919
Average daily rate £375 £396 £400
Average daily rate % change year-on-year
-5.18% -1.12%
90% offered a daily rate of more than £225 £225 £210
10% offered a daily rate of more than £550 £545 £525
UK excluding London average daily rate £340 £340 £313
% change year-on-year
- +8.80%
Number of hourly rates quoted 83 87 135
Average hourly rate £23.50 £20.00 £24.00
Average hourly rate % change year-on-year
+17.50% -16.66%
90% offered a hourly rate of more than £13.50 £13.50 £14.00
10% offered a hourly rate of more than £50.00 £34.25 £135.00
UK excluding London average hourly rate £30.00 £21.00 £22.50
% change year-on-year
+42.85% -6.66%

Cisco ICM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the London region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in London

Cisco ICM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the London region.

Cisco ICM Daily Rate Trend in London

Cisco ICM
Top 30 Related IT Skills in London

For the 6 months to 17 April 2015, IT contractor jobs across the London region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 40 (100.00%) Cisco
2 32 (80.00%) Cisco CUCM
3 28 (70.00%) Cisco UCCE
4 19 (47.50%) Cisco UCCX
5 18 (45.00%) Contact Management
5 18 (45.00%) Change Management
6 17 (42.50%) Cisco Certification
7 16 (40.00%) Cisco IPCC
8 14 (35.00%) CA Spectrum
8 14 (35.00%) CA
9 12 (30.00%) Firewall
9 12 (30.00%) Citrix
9 12 (30.00%) Microsoft
9 12 (30.00%) NetScaler
10 11 (27.50%) Line Management
10 11 (27.50%) MS Excel
10 11 (27.50%) Service Management
11 10 (25.00%) Telecoms
11 10 (25.00%) Windows
12 9 (22.50%) VoIP
12 9 (22.50%) IP Telephony
13 8 (20.00%) VMware
13 8 (20.00%) SQL
14 7 (17.50%) Windows XP
14 7 (17.50%) LAN
14 7 (17.50%) Windows 2000
14 7 (17.50%) WAN
14 7 (17.50%) RIP
14 7 (17.50%) TCP/IP
14 7 (17.50%) Windows Server 2003

Cisco ICM
Top Related IT Skills in London by Category

For the 6 months to 17 April 2015, IT contractor jobs across the London region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 11 (27.50%) MS Excel
2 7 (17.50%) MS PowerPoint
Communications & Networking
1 12 (30.00%) Firewall
1 12 (30.00%) NetScaler
2 9 (22.50%) VoIP
2 9 (22.50%) IP Telephony
3 7 (17.50%) VLAN
3 7 (17.50%) WAN
3 7 (17.50%) RIP
3 7 (17.50%) TCP/IP
3 7 (17.50%) OSPF
3 7 (17.50%) EIGRP
3 7 (17.50%) IGRP
3 7 (17.50%) LAN
4 5 (12.50%) Cisco IPT
5 3 (7.50%) WebEx
6 2 (5.00%) Wireless
7 1 (2.50%) Unified Communications
Database & Business Intelligence
1 1 (2.50%) SQL Server
General
1 10 (25.00%) Telecoms
2 3 (7.50%) Electronics
3 2 (5.00%) Retail
Job Titles
1 21 (52.50%) Voice Engineer
2 19 (47.50%) Cisco Engineer
3 9 (22.50%) Network Engineer
3 9 (22.50%) Cisco Voice Engineer
4 6 (15.00%) Cisco Network Engineer
5 3 (7.50%) Cisco Architect
5 3 (7.50%) Cisco Solutions Architect
5 3 (7.50%) Solutions Architect
5 3 (7.50%) Architect
6 2 (5.00%) Consultant
6 2 (5.00%) Operations Engineer
6 2 (5.00%) Network Operations Engineer
7 1 (2.50%) ICM Engineer
Miscellaneous
1 7 (17.50%) IVR
2 4 (10.00%) Social Media
3 3 (7.50%) Computer Science
Operating Systems
1 10 (25.00%) Windows
2 7 (17.50%) Windows 2000
2 7 (17.50%) Windows XP
2 7 (17.50%) Windows Server 2003
3 5 (12.50%) Linux
4 2 (5.00%) UNIX
Processes & Methodologies
1 18 (45.00%) Change Management
1 18 (45.00%) Contact Management
2 11 (27.50%) Service Management
2 11 (27.50%) Line Management
3 4 (10.00%) Speech Recognition
4 3 (7.50%) Time Management
5 2 (5.00%) Cisco ICM Scripting
5 2 (5.00%) Problem Management
5 2 (5.00%) Release Management
5 2 (5.00%) Migration
5 2 (5.00%) Penetration Testing
6 1 (2.50%) CAD
Programming Languages
1 8 (20.00%) SQL
Qualifications
1 17 (42.50%) Cisco Certification
2 3 (7.50%) Degree
3 2 (5.00%) CCIE
System Software
1 4 (10.00%) VMware Infrastructure
Systems Management
1 32 (80.00%) Cisco CUCM
2 28 (70.00%) Cisco UCCE
3 19 (47.50%) Cisco UCCX
4 16 (40.00%) Cisco IPCC
5 14 (35.00%) CA Spectrum
Vendors
1 40 (100.00%) Cisco
2 14 (35.00%) CA
3 12 (30.00%) Microsoft
3 12 (30.00%) Citrix
4 8 (20.00%) VMware
5 2 (5.00%) Verint
5 2 (5.00%) Remedy
5 2 (5.00%) Oracle
6 1 (2.50%) Avaya
City, London
Austin Fraser
Rate: NEG
Posted: 3 days ago
City, London
Lawrence Harvey Enterprise
Rate: £400.00 - £475.00 per day
Posted: 3 days ago