The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 22 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 May 2015
Same period 2014 Same period 2013
Cisco Unified Intelligent Contact Management Enterprise
Rank 392 394 393
Rank change year-on-year
+2 -1
Contract jobs citing Cisco ICM 11 1 3
As % of all contract IT jobs located in London 0.050% 0.004% 0.014%
As % of the Communications & Networking category 0.38% 0.037% 0.10%
Number of daily rates quoted 7 0 1
Average daily rate
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£370 - £388
UK excluding London average daily rate £443 £288 £140
% change year-on-year
+53.91% +105.35%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the London region.

Communications & Networking Category
London
Contract IT job ads with a match in the
Communications & Networking category
2931 2671 2899
As % of all contract IT jobs located in London 13.22% 11.80% 13.19%
Number of daily rates quoted 1912 1798 1777
Average daily rate £375 £400 £400
Average daily rate % change year-on-year
-6.25% -
90% offered a daily rate of more than £225 £235 £225
10% offered a daily rate of more than £550 £525 £525
UK excluding London average daily rate £340 £330 £315
% change year-on-year
+3.03% +4.76%
Number of hourly rates quoted 91 77 136
Average hourly rate £22.50 £20.00 £23.50
Average hourly rate % change year-on-year
+12.50% -14.89%
90% offered a hourly rate of more than £15.00 £13.50 £14.50
10% offered a hourly rate of more than £50.00 £34.00 £135.00
UK excluding London average hourly rate £26.00 £19.00 £22.00
% change year-on-year
+36.84% -13.63%

Cisco ICM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the London region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in London

Cisco ICM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the London region.

Cisco ICM Daily Rate Trend in London

Cisco ICM
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Cisco ICM within the London region over the 3 months to 22 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +13 5 £338 -
Cisco ICM
England

Cisco ICM
Top 30 Related IT Skills in London

For the 6 months to 22 May 2015, IT contractor jobs across the London region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 38 (100.00%) Cisco
2 28 (73.68%) Cisco CUCM
3 26 (68.42%) Cisco UCCE
4 17 (44.74%) Cisco IPCC
5 15 (39.47%) Cisco UCCX
6 14 (36.84%) Contact Management
6 14 (36.84%) Change Management
7 13 (34.21%) Microsoft
7 13 (34.21%) Cisco Certification
8 12 (31.58%) MS Excel
9 10 (26.32%) Windows
9 10 (26.32%) Telecoms
9 10 (26.32%) CA
9 10 (26.32%) VMware
9 10 (26.32%) CA Spectrum
10 9 (23.68%) IP Telephony
10 9 (23.68%) SQL
10 9 (23.68%) VoIP
11 8 (21.05%) Citrix
11 8 (21.05%) Firewall
11 8 (21.05%) NetScaler
12 7 (18.42%) Line Management
12 7 (18.42%) IVR
12 7 (18.42%) MS PowerPoint
12 7 (18.42%) VLAN
12 7 (18.42%) Service Management
12 7 (18.42%) Windows Server 2003
12 7 (18.42%) OSPF
12 7 (18.42%) EIGRP
12 7 (18.42%) IGRP

Cisco ICM
Top Related IT Skills in London by Category

For the 6 months to 22 May 2015, IT contractor jobs across the London region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Applications
1 12 (31.58%) MS Excel
2 7 (18.42%) MS PowerPoint
Communications & Networking
1 9 (23.68%) IP Telephony
1 9 (23.68%) VoIP
2 8 (21.05%) Firewall
2 8 (21.05%) NetScaler
3 7 (18.42%) VLAN
3 7 (18.42%) OSPF
3 7 (18.42%) EIGRP
3 7 (18.42%) IGRP
3 7 (18.42%) WAN
3 7 (18.42%) RIP
3 7 (18.42%) TCP/IP
3 7 (18.42%) LAN
4 5 (13.16%) Cisco IPT
5 3 (7.89%) WebEx
6 2 (5.26%) Wireless
7 1 (2.63%) Unified Communications
Database & Business Intelligence
1 1 (2.63%) SQL Server
General
1 10 (26.32%) Telecoms
2 3 (7.89%) Electronics
3 2 (5.26%) Retail
Job Titles
1 19 (50.00%) Cisco Engineer
2 18 (47.37%) Voice Engineer
3 9 (23.68%) Cisco Voice Engineer
3 9 (23.68%) Network Engineer
4 6 (15.79%) Cisco Network Engineer
5 3 (7.89%) Cisco Architect
5 3 (7.89%) Cisco Solutions Architect
5 3 (7.89%) Architect
5 3 (7.89%) Solutions Architect
6 2 (5.26%) Consultant
6 2 (5.26%) Operations Engineer
6 2 (5.26%) Network Operations Engineer
7 1 (2.63%) ICM Engineer
Miscellaneous
1 7 (18.42%) IVR
2 5 (13.16%) Social Media
3 3 (7.89%) Computer Science
Operating Systems
1 10 (26.32%) Windows
2 7 (18.42%) Windows Server 2003
2 7 (18.42%) Windows XP
2 7 (18.42%) Windows 2000
3 6 (15.79%) Linux
4 2 (5.26%) UNIX
Processes & Methodologies
1 14 (36.84%) Contact Management
1 14 (36.84%) Change Management
2 7 (18.42%) Line Management
2 7 (18.42%) Service Management
3 5 (13.16%) Speech Recognition
4 3 (7.89%) Time Management
4 3 (7.89%) Cisco ICM Scripting
5 2 (5.26%) Problem Management
5 2 (5.26%) Release Management
5 2 (5.26%) Penetration Testing
5 2 (5.26%) Migration
6 1 (2.63%) CAD
Programming Languages
1 9 (23.68%) SQL
Qualifications
1 13 (34.21%) Cisco Certification
2 3 (7.89%) Degree
3 2 (5.26%) CCIE
System Software
1 6 (15.79%) VMware Infrastructure
Systems Management
1 28 (73.68%) Cisco CUCM
2 26 (68.42%) Cisco UCCE
3 17 (44.74%) Cisco IPCC
4 15 (39.47%) Cisco UCCX
5 10 (26.32%) CA Spectrum
Vendors
1 38 (100.00%) Cisco
2 13 (34.21%) Microsoft
3 10 (26.32%) CA
3 10 (26.32%) VMware
4 8 (21.05%) Citrix
5 2 (5.26%) Remedy
5 2 (5.26%) Oracle
5 2 (5.26%) Verint
6 1 (2.63%) Avaya