The table below looks at the statistics for Cisco ICM skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Cisco ICM over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Cisco Unified Intelligent Contact Management Enterprise
Rank 417 418 410
Rank change year-on-year
+1 -8
Contract jobs citing Cisco ICM 9 2 6
As % of all contract IT jobs located in London 0.037% 0.008% 0.025%
As % of the Communications & Networking category 0.28% 0.064% 0.18%
Number of daily rates quoted 4 0 4
Average daily rate
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of your Daily Rate
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£303 - £300
90% offered a daily rate of more than £278 - £208
10% offered a daily rate of more than £310 - £428
UK excluding London average daily rate £375 £300 £425
% change year-on-year
+25.00% -29.41%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Cisco ICM
England

The following table is for comparison with the above and provides statistics for the entire Communications & Networking category in contract jobs advertised in the London region.

Communications & Networking Category
London
Contract IT job ads with a match in the
Communications & Networking category
3193 3109 3329
As % of all contract IT jobs located in London 12.95% 12.27% 13.77%
Number of daily rates quoted 2111 2053 2122
Average daily rate £400 £400 £388
Average daily rate % change year-on-year
- +3.22%
90% offered a daily rate of more than £235 £250 £220
10% offered a daily rate of more than £530 £570 £520
UK excluding London average daily rate £345 £325 £340
% change year-on-year
+6.15% -4.41%
Number of hourly rates quoted 94 91 147
Average hourly rate £22.00 £20.00 £18.50
Average hourly rate % change year-on-year
+10.00% +8.10%
90% offered a hourly rate of more than £14.75 £12.60 £13.50
10% offered a hourly rate of more than £45.00 £45.00 £40.00
UK excluding London average hourly rate £22.50 £22.50 £21.00
% change year-on-year
- +7.14%

Cisco ICM
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Cisco ICM across the London region as a proportion of the total demand within the Communications & Networking category.

Cisco ICM Jobs Demand Trend in London

Cisco ICM
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Cisco ICM across the London region.

Cisco ICM Daily Rate Trend in London

Cisco ICM
Top 25 Related IT Skills in London

For the 6 months to 24 October 2014, IT contractor jobs across the London region citing Cisco ICM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM.

1 14 (100.00%) Cisco
2 10 (71.43%) Cisco CUCM
3 9 (64.29%) Cisco UCCE
4 8 (57.14%) Cisco UCCX
5 7 (50.00%) Change Management
5 7 (50.00%) Contact Management
6 6 (42.86%) Firewall
6 6 (42.86%) Citrix
6 6 (42.86%) Cisco Certification
6 6 (42.86%) CA
6 6 (42.86%) Line Management
6 6 (42.86%) Service Management
6 6 (42.86%) NetScaler
6 6 (42.86%) CA Spectrum
7 3 (21.43%) Cisco ICM Scripting
7 3 (21.43%) VXML
7 3 (21.43%) Project Management
7 3 (21.43%) Stakeholder Management
7 3 (21.43%) IVR
8 1 (7.14%) Windows
8 1 (7.14%) VoIP
8 1 (7.14%) TCP/IP
8 1 (7.14%) Migration
8 1 (7.14%) Retail
8 1 (7.14%) Cisco IPT

Cisco ICM
Top Related IT Skills in London by Category

For the 6 months to 24 October 2014, IT contractor jobs across the London region citing Cisco ICM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Cisco ICM. Up to 20 skills are shown per category.

Communications & Networking
1 6 (42.86%) Firewall
1 6 (42.86%) NetScaler
2 1 (7.14%) Cisco IPT
2 1 (7.14%) VoIP
2 1 (7.14%) TCP/IP
General
1 1 (7.14%) Retail
Job Titles
1 8 (57.14%) Voice Engineer
2 6 (42.86%) Cisco Engineer
3 2 (14.29%) Cisco Voice Engineer
3 2 (14.29%) Network Engineer
4 1 (7.14%) Cisco IPT Engineer
Libraries, Frameworks & Software Standards
1 3 (21.43%) VXML
Miscellaneous
1 3 (21.43%) IVR
Operating Systems
1 1 (7.14%) Windows
Processes & Methodologies
1 7 (50.00%) Change Management
1 7 (50.00%) Contact Management
2 6 (42.86%) Service Management
2 6 (42.86%) Line Management
3 3 (21.43%) Stakeholder Management
3 3 (21.43%) Cisco ICM Scripting
3 3 (21.43%) Project Management
4 1 (7.14%) Migration
Qualifications
1 6 (42.86%) Cisco Certification
Systems Management
1 10 (71.43%) Cisco CUCM
2 9 (64.29%) Cisco UCCE
3 8 (57.14%) Cisco UCCX
4 6 (42.86%) CA Spectrum
Vendors
1 14 (100.00%) Cisco
2 6 (42.86%) Citrix
2 6 (42.86%) CA