The first table below looks at the demand for Contact Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Contact Management
Rank 403 391 422
Rank change year-on-year
-12 +31
Contract jobs citing Contact Management 3 12 1
As % of all contract IT jobs located in London 0.013% 0.050% 0.004%
As % of the Processes & Methodologies category 0.017% 0.066% 0.005%
Number of daily rates quoted 3 4 1
Average daily rate
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£388 £128 £550
Average daily rate % change year-on-year
+202.73% -76.72%
UK excluding London average daily rate £288 £325 £265
% change year-on-year
-11.53% +22.64%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17554 18215 19228
As % of all contract IT jobs located in London 77.04% 76.36% 73.73%
Number of daily rates quoted 12350 12597 12707
Average daily rate £440 £450 £450
Average daily rate % change year-on-year
-2.22% -
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 228 274 355
Average hourly rate £20.16 £27.50 £27.50
Average hourly rate % change year-on-year
-26.69% -
90% offered a hourly rate of more than £14.00 £13.97 £15.00
10% offered a hourly rate of more than £53.00 £54.00 £47.20
UK excluding London average hourly rate £27.00 £31.00 £30.00
% change year-on-year
-12.90% +3.33%
Contact Management
England

Contact Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in London

Contact Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the London region.

Contact Management Daily Rate Trend in London

Contact Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the London region over the 3 months to 11 July 2014.

Contact Management Daily Rate Histogram in London

Contact Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the London region.

Contact Management Hourly Rate Trend in London

Contact Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the London region over the 3 months to 11 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bromley - - - -
Sidcup - - - -
Ealing - - - -
Contact Management
England

Contact Management
Top 30 Related IT Skills in London

For the 6 months to 11 July 2014, IT contractor jobs across the London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 6 (85.71%) Finance
2 3 (42.86%) PRINCE2
3 2 (28.57%) Change Management
3 2 (28.57%) PRINCE2 Certification
3 2 (28.57%) PRINCE
3 2 (28.57%) Banking
3 2 (28.57%) Investment Banking
3 2 (28.57%) Social Media
3 2 (28.57%) QA
3 2 (28.57%) Business Analysis
4 1 (14.29%) Cisco ICM
4 1 (14.29%) Wealth Management
4 1 (14.29%) Investment Management
4 1 (14.29%) Oracle BI EE
4 1 (14.29%) Data Protection
4 1 (14.29%) Cash Management
4 1 (14.29%) Data Entry
4 1 (14.29%) SWIFT
4 1 (14.29%) Continuous Improvement
4 1 (14.29%) Change Control
4 1 (14.29%) Cisco UCCX
4 1 (14.29%) Cisco CUCM
4 1 (14.29%) NetScaler
4 1 (14.29%) Business Transformation
4 1 (14.29%) CA Spectrum
4 1 (14.29%) Systems Analysis
4 1 (14.29%) Retail
4 1 (14.29%) Asset Management
4 1 (14.29%) Information Security
4 1 (14.29%) Programme Management

Contact Management
Top Related IT Skills in London by Category

For the 6 months to 11 July 2014, IT contractor jobs across the London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (14.29%) SharePoint
1 1 (14.29%) FileNet
Communications & Networking
1 1 (14.29%) Firewall
1 1 (14.29%) Cisco ICM
1 1 (14.29%) NetScaler
Database & Business Intelligence
1 1 (14.29%) Oracle BI EE
General
1 6 (85.71%) Finance
2 2 (28.57%) Banking
2 2 (28.57%) Investment Banking
3 1 (14.29%) Front Office
3 1 (14.29%) Retail
Job Titles
1 3 (42.86%) Project Manager
2 2 (28.57%) Business Analyst
2 2 (28.57%) Analyst
3 1 (14.29%) Commercial Manager
3 1 (14.29%) Network Engineer
3 1 (14.29%) Data Manager
Miscellaneous
1 2 (28.57%) Social Media
2 1 (14.29%) SWIFT
2 1 (14.29%) Foreign Exchange (FX)
Processes & Methodologies
1 3 (42.86%) PRINCE2
2 2 (28.57%) PRINCE
2 2 (28.57%) Change Management
2 2 (28.57%) Business Analysis
3 1 (14.29%) Wealth Management
3 1 (14.29%) Investment Management
3 1 (14.29%) Data Protection
3 1 (14.29%) Cash Management
3 1 (14.29%) Data Entry
3 1 (14.29%) Continuous Improvement
3 1 (14.29%) Change Control
3 1 (14.29%) Business Transformation
3 1 (14.29%) Disaster Recovery
3 1 (14.29%) Risk Management
3 1 (14.29%) Workflow
3 1 (14.29%) Information Security
3 1 (14.29%) Programme Management
3 1 (14.29%) Asset Management
3 1 (14.29%) Systems Analysis
3 1 (14.29%) Project Management
Qualifications
1 2 (28.57%) PRINCE2 Certification
2 1 (14.29%) Cisco Certification
Quality Assurance & Compliance
1 2 (28.57%) QA
2 1 (14.29%) ISO 9000
2 1 (14.29%) Basel II
Systems Management
1 1 (14.29%) Cisco UCCX
1 1 (14.29%) Cisco CUCM
1 1 (14.29%) CA Spectrum
Vendors
1 1 (14.29%) Cisco
1 1 (14.29%) Citrix
1 1 (14.29%) CA