The table below looks at the statistics for Contact Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Contact Management
Rank 389 400 375
Rank change year-on-year
+11 -25
Contract jobs citing Contact Management 14 17 13
As % of all contract IT jobs located in London 0.062% 0.071% 0.062%
As % of the Processes & Methodologies category 0.079% 0.092% 0.082%
Number of daily rates quoted 5 12 2
Average daily rate
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£310 £600 £350
Average daily rate % change year-on-year
-48.33% +71.42%
UK excluding London average daily rate £320 £225 -
% change year-on-year
+42.22% -
Number of hourly rates quoted 0 3 0
Average hourly rate - £17.50 -
UK excluding London average hourly rate - - -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17625 18479 15938
As % of all contract IT jobs located in London 77.45% 77.65% 76.23%
Number of daily rates quoted 12904 12836 10936
Average daily rate £450 £450 £445
Average daily rate % change year-on-year
- +1.12%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 202 232 316
Average hourly rate £20.00 £23.63 £25.00
Average hourly rate % change year-on-year
-15.36% -5.48%
90% offered a hourly rate of more than £11.00 £13.20 £13.50
10% offered a hourly rate of more than £52.50 £76.50 £50.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Contact Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in London

Contact Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the London region.

Contact Management Daily Rate Trend in London

Contact Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Contact Management across the London region over the 3 months to 24 December 2014.

Contact Management Daily Rate Histogram in London

Contact Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the London region.

Contact Management Hourly Rate Trend in London

Contact Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bromley - - - -
Contact Management
England

Contact Management
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT contractor jobs across the London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 17 (85.00%) Cisco
1 17 (85.00%) Cisco UCCX
2 15 (75.00%) Cisco ICM
3 14 (70.00%) Service Management
3 14 (70.00%) Citrix
3 14 (70.00%) Cisco CUCM
3 14 (70.00%) Line Management
4 13 (65.00%) CA Spectrum
4 13 (65.00%) Change Management
4 13 (65.00%) CA
5 12 (60.00%) Firewall
5 12 (60.00%) Cisco Certification
5 12 (60.00%) NetScaler
6 10 (50.00%) Cisco UCCE
7 4 (20.00%) VMware
8 3 (15.00%) Microsoft
8 3 (15.00%) CRM
8 3 (15.00%) SQL
8 3 (15.00%) Salesforce.com
8 3 (15.00%) Migration
9 2 (10.00%) SLA
9 2 (10.00%) Finance
9 2 (10.00%) SQL Server
9 2 (10.00%) Web Services
9 2 (10.00%) Windows
9 2 (10.00%) MS Exchange
9 2 (10.00%) HP
9 2 (10.00%) SAN
9 2 (10.00%) Kaseya
9 2 (10.00%) Force.com

Contact Management
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT contractor jobs across the London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Application Platforms
1 2 (10.00%) MS Exchange
Applications
1 1 (5.00%) MS Office
1 1 (5.00%) MS Excel
Cloud Services
1 2 (10.00%) Force.com
Communications & Networking
1 15 (75.00%) Cisco ICM
2 12 (60.00%) NetScaler
2 12 (60.00%) Firewall
3 2 (10.00%) SAN
4 1 (5.00%) Internet
4 1 (5.00%) VoIP
Database & Business Intelligence
1 2 (10.00%) SQL Server
General
1 2 (10.00%) Finance
2 1 (5.00%) Marketing
2 1 (5.00%) German Language
Job Titles
1 15 (75.00%) Voice Engineer
2 3 (15.00%) Cisco Voice Engineer
2 3 (15.00%) Cisco Engineer
3 2 (10.00%) Developer
3 2 (10.00%) 3rd Line Support
3 2 (10.00%) Salesforce.com Developer
4 1 (5.00%) Network Engineer
4 1 (5.00%) Telemarketer
Libraries, Frameworks & Software Standards
1 2 (10.00%) Web Services
1 2 (10.00%) Visualforce
2 1 (5.00%) HTML
2 1 (5.00%) XML
Miscellaneous
1 1 (5.00%) Social Network
Operating Systems
1 2 (10.00%) Windows
Processes & Methodologies
1 14 (70.00%) Service Management
1 14 (70.00%) Line Management
2 13 (65.00%) Change Management
3 3 (15.00%) Migration
3 3 (15.00%) CRM
4 2 (10.00%) Problem Management
5 1 (5.00%) Time Management
5 1 (5.00%) E-Commerce
5 1 (5.00%) Business Intelligence
5 1 (5.00%) Web Development
Programming Languages
1 3 (15.00%) SQL
2 2 (10.00%) Apex Code
3 1 (5.00%) JavaScript
Qualifications
1 12 (60.00%) Cisco Certification
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 2 (10.00%) XenApp
2 1 (5.00%) VMware Infrastructure
Systems Management
1 17 (85.00%) Cisco UCCX
2 14 (70.00%) Cisco CUCM
3 13 (65.00%) CA Spectrum
4 10 (50.00%) Cisco UCCE
5 2 (10.00%) HP SIM
6 1 (5.00%) Cisco IPCC
Vendors
1 17 (85.00%) Cisco
2 14 (70.00%) Citrix
3 13 (65.00%) CA
4 4 (20.00%) VMware
5 3 (15.00%) Salesforce.com
5 3 (15.00%) Microsoft
6 2 (10.00%) HP
6 2 (10.00%) SolarWinds
6 2 (10.00%) Kaseya