The table below looks at the statistics for Contact Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Contact Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Contact Management
Rank 399 409 394
Rank change year-on-year
+10 -15
Contract jobs citing Contact Management 9 4 4
As % of all contract IT jobs located in London 0.040% 0.017% 0.018%
As % of the Processes & Methodologies category 0.052% 0.022% 0.024%
Number of daily rates quoted 0 3 4
Average daily rate
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- £550 £600
Average daily rate % change year-on-year
- -8.33%
UK excluding London average daily rate £600 £425 £370
% change year-on-year
+41.17% +14.86%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - £27.50 -
Contact Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17438 18453 16994
As % of all contract IT jobs located in London 78.30% 78.06% 77.28%
Number of daily rates quoted 12215 13061 11828
Average daily rate £450 £430 £450
Average daily rate % change year-on-year
+4.65% -4.44%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £601 £600 £600
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 241 225 224
Average hourly rate £20.00 £24.00 £30.00
Average hourly rate % change year-on-year
-16.66% -20.00%
90% offered a hourly rate of more than £11.00 £13.00 £15.00
10% offered a hourly rate of more than £55.00 £50.00 £135.00
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Contact Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Contact Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Contact Management Jobs Demand Trend in London

Contact Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Contact Management across the London region.

Contact Management Daily Rate Trend in London

Contact Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Contact Management across the London region.

Contact Management Hourly Rate Trend in London

Contact Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Contact Management within the London region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +18 1 - - 1
Contact Management
England

Contact Management
Top 26 Related IT Skills in London

For the 6 months to 24 April 2015, IT contractor jobs across the London region citing Contact Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management.

1 18 (90.00%) Cisco
1 18 (90.00%) Cisco ICM
1 18 (90.00%) Cisco UCCX
2 16 (80.00%) Cisco CUCM
3 15 (75.00%) Cisco Certification
3 15 (75.00%) Change Management
4 14 (70.00%) CA
4 14 (70.00%) CA Spectrum
5 12 (60.00%) NetScaler
5 12 (60.00%) Citrix
5 12 (60.00%) Firewall
6 11 (55.00%) Service Management
6 11 (55.00%) Line Management
7 10 (50.00%) Cisco UCCE
8 2 (10.00%) Project Management
8 2 (10.00%) Microsoft
8 2 (10.00%) SQL
8 2 (10.00%) MS Excel
8 2 (10.00%) VoIP
8 2 (10.00%) Retail
8 2 (10.00%) Document Management
8 2 (10.00%) Local Government
8 2 (10.00%) Migration
8 2 (10.00%) Cisco IPCC
8 2 (10.00%) VMware
9 1 (5.00%) Unified Communications

Contact Management
Top Related IT Skills in London by Category

For the 6 months to 24 April 2015, IT contractor jobs across the London region citing Contact Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Contact Management. Up to 20 skills are shown per category.

Applications
1 2 (10.00%) MS Excel
Communications & Networking
1 18 (90.00%) Cisco ICM
2 12 (60.00%) NetScaler
2 12 (60.00%) Firewall
3 2 (10.00%) VoIP
4 1 (5.00%) Unified Communications
General
1 2 (10.00%) Retail
1 2 (10.00%) Local Government
Job Titles
1 16 (80.00%) Voice Engineer
2 4 (20.00%) Cisco Voice Engineer
2 4 (20.00%) Cisco Engineer
3 3 (15.00%) Network Engineer
4 2 (10.00%) Operations Engineer
4 2 (10.00%) Network Operations Engineer
Processes & Methodologies
1 15 (75.00%) Change Management
2 11 (55.00%) Service Management
2 11 (55.00%) Line Management
3 2 (10.00%) Project Management
3 2 (10.00%) Document Management
3 2 (10.00%) Migration
Programming Languages
1 2 (10.00%) SQL
Qualifications
1 15 (75.00%) Cisco Certification
Systems Management
1 18 (90.00%) Cisco UCCX
2 16 (80.00%) Cisco CUCM
3 14 (70.00%) CA Spectrum
4 10 (50.00%) Cisco UCCE
5 2 (10.00%) Cisco IPCC
Vendors
1 18 (90.00%) Cisco
2 14 (70.00%) CA
3 12 (60.00%) Citrix
4 2 (10.00%) Microsoft
4 2 (10.00%) VMware
London
Annapurna
Rate: £60000 - £65000 per annum
Posted: 19 days ago