The first table below looks at the demand for the Help Desk Support Analyst role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Help Desk Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Help Desk Support Analyst
Rank 381 374 399
Rank change year-on-year
-7 +25
Contract jobs requiring a Help Desk Support Analyst 31 15 24
As % of all contract IT jobs located in London 0.13% 0.069% 0.086%
As % of the Job Titles category 0.14% 0.075% 0.092%
Number of daily rates quoted 9 5 1
Average daily rate £105 £100 £145
Average daily rate % change year-on-year
+5.00% -31.03%
UK excluding London average daily rate £135 £100 £138
% change year-on-year
+35.00% -27.27%
Number of hourly rates quoted 12 6 12
Average hourly rate £16.75 £12.50 £14.75
Average hourly rate % change year-on-year
+34.00% -15.25%
90% offered a hourly rate of more than £12.50 £9.25 £12.55
10% offered a hourly rate of more than £17.50 £17.50 £22.25
UK excluding London average hourly rate £14.00 £14.00 £11.33
% change year-on-year
- +23.53%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22398 20052 25960
As % of all contract IT jobs located in London 92.58% 92.82% 92.64%
Number of daily rates quoted 15523 13588 16690
Average daily rate £425 £450 £448
Average daily rate % change year-on-year
-5.55% +0.55%
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 404 410 583
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £39.31 £45.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Help Desk Support Analyst
England

Help Desk Support Analyst
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Help Desk Support Analyst in the job title across the London region as a proportion of the total demand within the Job Titles category.

Help Desk Support Analyst Jobs Demand Trend in London

Help Desk Support Analyst
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Daily Rate Trend in London

Help Desk Support Analyst
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Help Desk Support Analyst across the London region over the 3 months to 18 April 2014.

Help Desk Support Analyst Daily Rate Histogram in London

Help Desk Support Analyst
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Help Desk Support Analyst across the London region.

Help Desk Support Analyst Hourly Rate Trend in London

Help Desk Support Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Help Desk Support Analyst within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London - 5 £180 -
Croydon - 4 £113 -
Help Desk Support Analyst
England

Help Desk Support Analyst
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title.

1 36 (83.72%) Windows
2 25 (58.14%) MS Office
3 23 (53.49%) Active Directory
4 22 (51.16%) Windows 7
5 19 (44.19%) ITIL
6 17 (39.53%) Microsoft
7 16 (37.21%) Windows XP
7 16 (37.21%) MS Excel
8 13 (30.23%) Citrix
9 12 (27.91%) Microsoft Certification
10 10 (23.26%) Finance
11 9 (20.93%) MCP
12 8 (18.60%) Blackberry
13 7 (16.28%) Law
14 6 (13.95%) Internet
14 6 (13.95%) Reuters
14 6 (13.95%) CQG
14 6 (13.95%) SharePoint
14 6 (13.95%) A+ Certification
14 6 (13.95%) Windows Server 2008
14 6 (13.95%) MCTS
14 6 (13.95%) MCITP
15 5 (11.63%) MCDST
15 5 (11.63%) Fat Client
15 5 (11.63%) Thin Client
15 5 (11.63%) Legal
15 5 (11.63%) Wireless
15 5 (11.63%) Windows Server 2003
16 4 (9.30%) Bloomberg
16 4 (9.30%) Smartcard

Help Desk Support Analyst
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited Help Desk Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Help Desk Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.95%) SharePoint
2 2 (4.65%) Blackberry Enterprise Server
2 2 (4.65%) IBM Notes
2 2 (4.65%) SharePoint 2010
3 1 (2.33%) WorkSite
3 1 (2.33%) MS Exchange
3 1 (2.33%) CMS
Applications
1 25 (58.14%) MS Office
2 16 (37.21%) MS Excel
3 4 (9.30%) MS PowerPoint
4 1 (2.33%) Acrobat
Business Applications
1 1 (2.33%) Dynamics GP
Communications & Networking
1 6 (13.95%) Internet
2 5 (11.63%) Wireless
3 4 (9.30%) DNS
3 4 (9.30%) DHCP
3 4 (9.30%) FTP
4 2 (4.65%) TCP/IP
4 2 (4.65%) VPN
5 1 (2.33%) Bluetooth
5 1 (2.33%) Wi-Fi
5 1 (2.33%) Firewall
Database & Business Intelligence
1 2 (4.65%) SQL Server
General
1 10 (23.26%) Finance
2 7 (16.28%) Law
3 5 (11.63%) Legal
4 4 (9.30%) Banking
5 2 (4.65%) Local Government
6 1 (2.33%) Dutch Language
6 1 (2.33%) Marketing
6 1 (2.33%) Back Office
Miscellaneous
1 8 (18.60%) Blackberry
2 5 (11.63%) Fat Client
2 5 (11.63%) Thin Client
3 4 (9.30%) Smartcard
3 4 (9.30%) Smartphone
4 2 (4.65%) Mainframe
4 2 (4.65%) Client/Server
5 1 (2.33%) PDA
5 1 (2.33%) iPhone
5 1 (2.33%) iPad
Operating Systems
1 36 (83.72%) Windows
2 22 (51.16%) Windows 7
3 16 (37.21%) Windows XP
4 6 (13.95%) Windows Server 2008
5 5 (11.63%) Windows Server 2003
6 4 (9.30%) Windows Vista
7 2 (4.65%) VME
8 1 (2.33%) Apple iOS
8 1 (2.33%) Mac OS X
Processes & Methodologies
1 19 (44.19%) ITIL
2 4 (9.30%) Document Management
3 2 (4.65%) Security Management
3 2 (4.65%) Time Management
3 2 (4.65%) Change Control
3 2 (4.65%) Data Management
4 1 (2.33%) ITIL V3
4 1 (2.33%) Service Management
4 1 (2.33%) Service Delivery
Qualifications
1 12 (27.91%) Microsoft Certification
2 9 (20.93%) MCP
3 6 (13.95%) A+ Certification
3 6 (13.95%) MCTS
3 6 (13.95%) MCITP
4 5 (11.63%) MCDST
5 3 (6.98%) Degree
6 1 (2.33%) ACTC
6 1 (2.33%) ACSP
6 1 (2.33%) Security Cleared
6 1 (2.33%) MCSE
6 1 (2.33%) MCSA
6 1 (2.33%) HNC
6 1 (2.33%) ITIL Certification
Quality Assurance & Compliance
1 2 (4.65%) QA
System Software
1 23 (53.49%) Active Directory
2 2 (4.65%) VMware Infrastructure
3 1 (2.33%) Terminal Services
Systems Management
1 1 (2.33%) MAILsweeper
Vendors
1 17 (39.53%) Microsoft
2 13 (30.23%) Citrix
3 6 (13.95%) Reuters
3 6 (13.95%) CQG
4 4 (9.30%) Bloomberg
4 4 (9.30%) VMware
5 3 (6.98%) HP
6 2 (4.65%) Kofax
6 2 (4.65%) Adobe
6 2 (4.65%) Sun
6 2 (4.65%) Novell
6 2 (4.65%) Lotus
6 2 (4.65%) Cognos
6 2 (4.65%) Palantir
6 2 (4.65%) Open Text
7 1 (2.33%) Meridio
7 1 (2.33%) ServiceNow
7 1 (2.33%) LANDesk
7 1 (2.33%) Apple
7 1 (2.33%) Remedy