The table below looks at the statistics for the IT Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
IT Support
Rank 320 319 306
Rank change year-on-year
-1 -13
Contract jobs requiring an IT Support 78 72 72
As % of all contract IT jobs located in London 0.37% 0.33% 0.36%
As % of the Job Titles category 0.40% 0.35% 0.38%
Number of daily rates quoted 35 35 19
Average daily rate
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£180 £185 £178
Average daily rate % change year-on-year
-2.70% +4.22%
90% offered a daily rate of more than £112 £116 £99
10% offered a daily rate of more than £340 £345 £240
UK excluding London average daily rate £143 £150 £125
% change year-on-year
-5.00% +20.00%
Number of hourly rates quoted 12 14 33
Average hourly rate £15.75 £19.00 £17.00
Average hourly rate % change year-on-year
-17.10% +11.76%
90% offered a hourly rate of more than £12.50 £16.35 £13.00
10% offered a hourly rate of more than £28.75 £106.30 £30.00
UK excluding London average hourly rate £14.00 £13.50 £12.50
% change year-on-year
+3.70% +8.00%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19641 20305 18742
As % of all contract IT jobs located in London 92.49% 92.89% 93.16%
Number of daily rates quoted 13747 13733 12765
Average daily rate £450 £425 £425
Average daily rate % change year-on-year
+5.88% -
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 328 389 436
Average hourly rate £18.50 £18.70 £19.27
Average hourly rate % change year-on-year
-1.06% -2.97%
90% offered a hourly rate of more than £12.50 £13.00 £12.00
10% offered a hourly rate of more than £51.35 £44.50 £42.50
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

IT Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in London

IT Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

IT Support Daily Rate Trend in London

IT Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 4 March 2015.

IT Support Daily Rate Histogram in London

IT Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

IT Support Hourly Rate Trend in London

IT Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 4 March 2015.

IT Support Hourly Rate Histogram in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 4 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +4 11 £213 +28.78% 13
Croydon -5 4 £125 +11.11% 3
Chiswick +14 1 - - 3
Bromley - 1 £95 -
Kingston Upon Thames - 1 - - 1
Romford - - - -
Teddington - - - -
Twickenham - - - -
Uxbridge - - - -
Wembley - - - - 1
Carshalton - - - -
Chessington - - - - 2
Coulsdon - - - -
Enfield - - - - 1
Grays - - - -
Canary Wharf - - - -
Southwark - - - -
Wimbledon - - - -
IT Support
England

IT Support
Top 30 Related IT Skills in London

For the 6 months to 4 March 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 147 (79.89%) Windows
2 90 (48.91%) Active Directory
3 85 (46.20%) Windows 7
4 77 (41.85%) Microsoft
5 71 (38.59%) MS Office
6 49 (26.63%) MS Exchange
7 46 (25.00%) MS Excel
8 37 (20.11%) Windows Server 2008
9 35 (19.02%) VMware
10 30 (16.30%) Windows XP
11 29 (15.76%) ITIL
11 29 (15.76%) Blackberry
12 28 (15.22%) Finance
12 28 (15.22%) Citrix
13 25 (13.59%) LAN
14 24 (13.04%) Cisco
14 24 (13.04%) Exchange Server 2010
15 20 (10.87%) Firewall
15 20 (10.87%) TCP/IP
15 20 (10.87%) Microsoft Certification
15 20 (10.87%) WAN
16 19 (10.33%) VMware Infrastructure
16 19 (10.33%) Windows Server 2012
17 17 (9.24%) Windows Server 2003
18 16 (8.70%) DNS
19 15 (8.15%) MCSE
19 15 (8.15%) Mac OS X
19 15 (8.15%) Service Delivery
19 15 (8.15%) Windows 8
20 14 (7.61%) Apple

IT Support
Top Related IT Skills in London by Category

For the 6 months to 4 March 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 49 (26.63%) MS Exchange
2 24 (13.04%) Exchange Server 2010
3 7 (3.80%) IIS
3 7 (3.80%) IBM Notes
4 6 (3.26%) WorkSite
4 6 (3.26%) SharePoint
5 5 (2.72%) Blackberry Enterprise Server
5 5 (2.72%) Exchange Server 2003
6 4 (2.17%) Exchange Server 2007
7 3 (1.63%) SharePoint 2010
7 3 (1.63%) Exchange Server 2013
8 1 (0.54%) Confluence
8 1 (0.54%) OpenStack
8 1 (0.54%) Lync
8 1 (0.54%) Office Communications Server
Applications
1 71 (38.59%) MS Office
2 46 (25.00%) MS Excel
3 13 (7.07%) MS PowerPoint
4 2 (1.09%) Adobe Creative Suite
5 1 (0.54%) MS Visio
5 1 (0.54%) Shockwave
5 1 (0.54%) Quicktime
5 1 (0.54%) AutoCAD
5 1 (0.54%) Spreadsheet
Business Applications
1 2 (1.09%) Remedy ITSM
2 1 (0.54%) Markit EDM
2 1 (0.54%) Dynamics NAV
2 1 (0.54%) Cognos TM1
2 1 (0.54%) thinkFolio
Cloud Services
1 6 (3.26%) Amazon AWS
2 5 (2.72%) Office 365
3 3 (1.63%) Google Apps
Communications & Networking
1 25 (13.59%) LAN
2 20 (10.87%) Firewall
2 20 (10.87%) TCP/IP
2 20 (10.87%) WAN
3 16 (8.70%) DNS
4 14 (7.61%) DHCP
5 11 (5.98%) SAN
5 11 (5.98%) VPN
6 9 (4.89%) VoIP
7 8 (4.35%) Wireless
8 7 (3.80%) Internet
8 7 (3.80%) VLAN
9 5 (2.72%) NAS
10 4 (2.17%) Cisco IPT
10 4 (2.17%) Wi-Fi
11 3 (1.63%) Ethernet
11 3 (1.63%) Cisco PIX
11 3 (1.63%) Network Security
11 3 (1.63%) Cisco IOS
11 3 (1.63%) Cisco ASA
Database & Business Intelligence
1 8 (4.35%) SQL Server
2 2 (1.09%) SQL Server 2008
2 2 (1.09%) SQL Server 2005
2 2 (1.09%) FileMaker
2 2 (1.09%) MySQL
3 1 (0.54%) SQL Server 2012
3 1 (0.54%) DB2
3 1 (0.54%) Oracle Reports
Development Applications
1 1 (0.54%) Subversion
1 1 (0.54%) JIRA
General
1 28 (15.22%) Finance
2 11 (5.98%) Law
3 8 (4.35%) Legal
4 6 (3.26%) Telecoms
4 6 (3.26%) Banking
5 4 (2.17%) Spanish Language
6 3 (1.63%) Retail
6 3 (1.63%) Investment Banking
6 3 (1.63%) French Language
7 2 (1.09%) Back Office
8 1 (0.54%) Pharmaceutical
8 1 (0.54%) Front Office
8 1 (0.54%) Advertising
8 1 (0.54%) Publishing
8 1 (0.54%) Marketing
8 1 (0.54%) Multimedia
8 1 (0.54%) German Language
8 1 (0.54%) Russian Language
Libraries, Frameworks & Software Standards
1 6 (3.26%) Web Services
2 1 (0.54%) Flash
Miscellaneous
1 29 (15.76%) Blackberry
2 9 (4.89%) Analytical Skills
3 8 (4.35%) Management Information System
3 8 (4.35%) Hedge funds
4 7 (3.80%) Video Conferencing
4 7 (3.80%) iPhone
5 6 (3.26%) Client/Server
5 6 (3.26%) iPad
6 4 (2.17%) FMCG
6 4 (2.17%) Replication
7 2 (1.09%) Computer Science
7 2 (1.09%) Handset
7 2 (1.09%) NHS
8 1 (0.54%) Mobile Computing
8 1 (0.54%) Thin Client
8 1 (0.54%) EPoS
8 1 (0.54%) Clustering
8 1 (0.54%) E-Learning
8 1 (0.54%) PDA
8 1 (0.54%) CMDB
Operating Systems
1 147 (79.89%) Windows
2 85 (46.20%) Windows 7
3 37 (20.11%) Windows Server 2008
4 30 (16.30%) Windows XP
5 19 (10.33%) Windows Server 2012
6 17 (9.24%) Windows Server 2003
7 15 (8.15%) Mac OS X
7 15 (8.15%) Windows 8
8 10 (5.43%) Linux
9 8 (4.35%) Windows Vista
9 8 (4.35%) Apple iOS
10 7 (3.80%) Android
11 5 (2.72%) Mac OS
12 3 (1.63%) Mac OS X Server
13 2 (1.09%) UNIX
14 1 (0.54%) Windows 2000
14 1 (0.54%) NetWare
14 1 (0.54%) Windows 2000 Server
14 1 (0.54%) CentOS
14 1 (0.54%) Red Hat Enterprise Linux
Processes & Methodologies
1 29 (15.76%) ITIL
2 15 (8.15%) Service Delivery
3 11 (5.98%) Incident Management
4 8 (4.35%) Asset Management
5 7 (3.80%) Configuration Management
5 7 (3.80%) Document Management
6 6 (3.26%) Time Management
7 5 (2.72%) Change Management
8 4 (2.17%) Problem Management
8 4 (2.17%) Stakeholder Management
8 4 (2.17%) Disaster Recovery
8 4 (2.17%) Project Management
8 4 (2.17%) Change Control
8 4 (2.17%) Capacity Planning
9 3 (1.63%) Service Management
10 2 (1.09%) Project Planning
10 2 (1.09%) Practice Management
10 2 (1.09%) Information Security
10 2 (1.09%) ITSM
10 2 (1.09%) PRINCE2
Programming Languages
1 13 (7.07%) SQL
2 2 (1.09%) C
2 2 (1.09%) VBA
3 1 (0.54%) Bash Shell
3 1 (0.54%) PowerShell
Qualifications
1 20 (10.87%) Microsoft Certification
2 15 (8.15%) MCSE
3 11 (5.98%) MCP
3 11 (5.98%) Security Cleared
4 10 (5.43%) MCITP
4 10 (5.43%) ITIL Certification
5 9 (4.89%) SC Cleared
6 8 (4.35%) Degree
7 6 (3.26%) CCNA
7 6 (3.26%) Cisco Certification
8 5 (2.72%) MCSA
8 5 (2.72%) DV Cleared
9 4 (2.17%) A+ Certification
10 3 (1.63%) ITIL Foundation Certificate
10 3 (1.63%) CCA
10 3 (1.63%) Citrix Certification
10 3 (1.63%) CCEA
10 3 (1.63%) CCNP
11 2 (1.09%) MOS
12 1 (0.54%) VCP4
Quality Assurance & Compliance
1 14 (7.61%) SLA
2 1 (0.54%) Sarbanes-Oxley
System Software
1 90 (48.91%) Active Directory
2 19 (10.33%) VMware Infrastructure
3 8 (4.35%) XenApp
4 7 (3.80%) VMware Workstation
5 6 (3.26%) XenDesktop
6 5 (2.72%) Terminal Services
6 5 (2.72%) VMware ESX
7 4 (2.17%) MetaFrame
8 3 (1.63%) VMware ESXi
9 2 (1.09%) Hyper-V
10 1 (0.54%) vSphere
10 1 (0.54%) Forefront TMG
10 1 (0.54%) ISA Server
Systems Management
1 12 (6.52%) SCCM
2 4 (2.17%) WSUS
2 4 (2.17%) NetBackup
3 3 (1.63%) Backup Exec
4 1 (0.54%) McAfee ePO
4 1 (0.54%) Puppet
4 1 (0.54%) OpenView
4 1 (0.54%) Systems Management Server (SMS)
4 1 (0.54%) Control-M
4 1 (0.54%) Norton AntiVirus
4 1 (0.54%) DameWare
Vendors
1 77 (41.85%) Microsoft
2 35 (19.02%) VMware
3 28 (15.22%) Citrix
4 24 (13.04%) Cisco
5 14 (7.61%) Apple
6 10 (5.43%) HP
7 9 (4.89%) Symantec
7 9 (4.89%) Dell
8 7 (3.80%) Lotus
9 5 (2.72%) Adobe
9 5 (2.72%) Remedy
9 5 (2.72%) Reuters
9 5 (2.72%) Bloomberg
10 4 (2.17%) Mitel
10 4 (2.17%) Veritas
10 4 (2.17%) NetApp
11 3 (1.63%) ServiceNow
11 3 (1.63%) Interwoven
11 3 (1.63%) Nortel
11 3 (1.63%) Oracle
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