The table below looks at the statistics for the IT Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Support
Rank 316 348 298
Rank change year-on-year
+32 -50
Contract jobs requiring an IT Support 94 76 83
As % of all contract IT jobs located in London 0.41% 0.31% 0.39%
As % of the Job Titles category 0.44% 0.34% 0.42%
Number of daily rates quoted 46 27 18
Average daily rate
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£154 £155 £178
Average daily rate % change year-on-year
-0.80% -13.04%
90% offered a daily rate of more than £98 £118 £124
10% offered a daily rate of more than £313 £366 £398
UK excluding London average daily rate £150 £150 £129
% change year-on-year
- +16.27%
Number of hourly rates quoted 28 11 36
Average hourly rate £15.50 £19.00 £17.00
Average hourly rate % change year-on-year
-18.42% +11.76%
90% offered a hourly rate of more than £9.85 £12.00 £13.25
10% offered a hourly rate of more than £24.60 £33.50 £24.96
UK excluding London average hourly rate £14.50 £14.00 £13.50
% change year-on-year
+3.57% +3.70%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21269 22575 19948
As % of all contract IT jobs located in London 92.25% 93.08% 93.23%
Number of daily rates quoted 15335 15541 13354
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.57% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 397 386 546
Average hourly rate £17.00 £19.00 £19.50
Average hourly rate % change year-on-year
-10.52% -2.56%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £34.18 £39.60 £45.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

IT Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in London

IT Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

IT Support Daily Rate Trend in London

IT Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 19 December 2014.

IT Support Daily Rate Histogram in London

IT Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

IT Support Hourly Rate Trend in London

IT Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 19 December 2014.

IT Support Hourly Rate Histogram in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 16 £200 +48.14% 12
Canary Wharf - 3 - -
Docklands, London - 2 £503 -
Carshalton - 1 - -
Hayes - 1 - -
Romford - - - -
Surbiton - - - -
Twickenham - - - -
Uxbridge - - - -
Wembley - - - -
Chessington - - - - 2
Croydon - - - -
Grays - - - -
Ealing - - - -
Beckenham - - - -
Southwark - - - -
Wimbledon - - - - 2
Mayfair - - - -
IT Support
England

IT Support
Top 30 Related IT Skills in London

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 147 (76.56%) Windows
2 83 (43.23%) Windows 7
3 79 (41.15%) Active Directory
4 73 (38.02%) Microsoft
5 65 (33.85%) MS Office
6 49 (25.52%) MS Excel
7 42 (21.88%) MS Exchange
8 40 (20.83%) Windows XP
9 34 (17.71%) ITIL
10 31 (16.15%) Citrix
10 31 (16.15%) Blackberry
11 30 (15.63%) Finance
11 30 (15.63%) Windows Server 2008
12 29 (15.10%) VMware
13 20 (10.42%) Incident Management
14 19 (9.90%) Windows Server 2003
14 19 (9.90%) Exchange Server 2010
15 18 (9.38%) SLA
15 18 (9.38%) Cisco
16 17 (8.85%) Microsoft Certification
16 17 (8.85%) Windows 8
17 16 (8.33%) TCP/IP
18 14 (7.29%) DNS
18 14 (7.29%) Banking
18 14 (7.29%) Windows Server 2012
19 13 (6.77%) VMware Infrastructure
19 13 (6.77%) Dell
20 12 (6.25%) Lotus
20 12 (6.25%) Mac OS X
20 12 (6.25%) DHCP

IT Support
Top Related IT Skills in London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 42 (21.88%) MS Exchange
2 19 (9.90%) Exchange Server 2010
3 12 (6.25%) IBM Notes
4 7 (3.65%) Blackberry Enterprise Server
5 6 (3.13%) SharePoint
6 5 (2.60%) IIS
7 4 (2.08%) WorkSite
7 4 (2.08%) Exchange Server 2007
7 4 (2.08%) Exchange Server 2003
8 3 (1.56%) SharePoint 2013
8 3 (1.56%) Lync
9 2 (1.04%) SharePoint 2010
10 1 (0.52%) Exchange Server 2013
10 1 (0.52%) OpenStack
10 1 (0.52%) Confluence
10 1 (0.52%) WordPress
10 1 (0.52%) Office Communications Server
10 1 (0.52%) Drupal
Applications
1 65 (33.85%) MS Office
2 49 (25.52%) MS Excel
3 11 (5.73%) MS PowerPoint
4 1 (0.52%) MS Visio
4 1 (0.52%) AutoCAD
Business Applications
1 1 (0.52%) Markit EDM
1 1 (0.52%) Dynamics CRM
1 1 (0.52%) Remedy ITSM
Cloud Services
1 4 (2.08%) Amazon AWS
2 3 (1.56%) Office 365
3 1 (0.52%) Google Apps
Communications & Networking
1 16 (8.33%) TCP/IP
2 14 (7.29%) DNS
3 12 (6.25%) DHCP
3 12 (6.25%) Firewall
4 11 (5.73%) LAN
5 8 (4.17%) VPN
5 8 (4.17%) VoIP
5 8 (4.17%) WAN
6 6 (3.13%) Internet
6 6 (3.13%) Wireless
7 4 (2.08%) Cisco IPT
8 3 (1.56%) SAN
8 3 (1.56%) Wi-Fi
8 3 (1.56%) 3G
8 3 (1.56%) VLAN
8 3 (1.56%) Network Security
9 2 (1.04%) NAS
9 2 (1.04%) Broadband
9 2 (1.04%) Cisco ASA
10 1 (0.52%) PuTTY
Database & Business Intelligence
1 3 (1.56%) SQL Server
2 2 (1.04%) Oracle Database 11g
2 2 (1.04%) SQL Server 2008
2 2 (1.04%) SQL Server 2005
2 2 (1.04%) FileMaker
2 2 (1.04%) Crystal Reports
2 2 (1.04%) MySQL
2 2 (1.04%) Oracle Database
3 1 (0.52%) SQL Server 2012
3 1 (0.52%) Oracle Reports
Development Applications
1 1 (0.52%) Subversion
1 1 (0.52%) JIRA
General
1 30 (15.63%) Finance
2 14 (7.29%) Banking
3 8 (4.17%) Law
4 7 (3.65%) Legal
4 7 (3.65%) Telecoms
5 3 (1.56%) Retail
5 3 (1.56%) Investment Banking
5 3 (1.56%) Mandarin Language
6 2 (1.04%) French Language
6 2 (1.04%) Back Office
7 1 (0.52%) Financial Institution
7 1 (0.52%) Front Office
7 1 (0.52%) Advertising
7 1 (0.52%) Publishing
7 1 (0.52%) Pharmaceutical
7 1 (0.52%) Multimedia
7 1 (0.52%) International Banking
7 1 (0.52%) Private Banking
7 1 (0.52%) Italian Language
7 1 (0.52%) Spanish Language
Libraries, Frameworks & Software Standards
1 4 (2.08%) Web Services
2 2 (1.04%) .NET Framework
2 2 (1.04%) .NET
Miscellaneous
1 31 (16.15%) Blackberry
2 11 (5.73%) Analytical Skills
3 10 (5.21%) Management Information System
4 5 (2.60%) Client/Server
4 5 (2.60%) Video Conferencing
4 5 (2.60%) Computer Science
5 4 (2.08%) Replication
6 3 (1.56%) iPad
6 3 (1.56%) Handset
6 3 (1.56%) FMCG
7 2 (1.04%) Fat Client
7 2 (1.04%) iPhone
7 2 (1.04%) NHS
7 2 (1.04%) Thin Client
7 2 (1.04%) Mobile Computing
8 1 (0.52%) Hedge funds
8 1 (0.52%) PDA
8 1 (0.52%) Clustering
8 1 (0.52%) E-Learning
8 1 (0.52%) Contract for Difference
Operating Systems
1 147 (76.56%) Windows
2 83 (43.23%) Windows 7
3 40 (20.83%) Windows XP
4 30 (15.63%) Windows Server 2008
5 19 (9.90%) Windows Server 2003
6 17 (8.85%) Windows 8
7 14 (7.29%) Windows Server 2012
8 12 (6.25%) Mac OS X
9 11 (5.73%) Linux
9 11 (5.73%) Windows Vista
10 8 (4.17%) Mac OS
11 6 (3.13%) Apple iOS
12 5 (2.60%) Android
13 4 (2.08%) UNIX
14 2 (1.04%) Mac OS X Server
14 2 (1.04%) SUSE
14 2 (1.04%) Windows 2000
14 2 (1.04%) NetWare
15 1 (0.52%) Windows Mobile
15 1 (0.52%) Windows 2000 Server
Processes & Methodologies
1 34 (17.71%) ITIL
2 20 (10.42%) Incident Management
3 11 (5.73%) Service Delivery
4 9 (4.69%) Asset Management
5 7 (3.65%) Time Management
6 6 (3.13%) Problem Management
6 6 (3.13%) Document Management
7 5 (2.60%) Information Security
8 4 (2.08%) Disaster Recovery
8 4 (2.08%) Configuration Management
8 4 (2.08%) Service Management
8 4 (2.08%) Change Management
8 4 (2.08%) Change Control
9 3 (1.56%) Root Cause Analysis
9 3 (1.56%) PRINCE2
9 3 (1.56%) Project Management
10 2 (1.04%) Project Planning
10 2 (1.04%) Risk Assessment
10 2 (1.04%) Practice Management
10 2 (1.04%) IT Governance
Programming Languages
1 10 (5.21%) SQL
2 1 (0.52%) C
2 1 (0.52%) JavaScript
2 1 (0.52%) Bash Shell
2 1 (0.52%) PowerShell
Qualifications
1 17 (8.85%) Microsoft Certification
2 11 (5.73%) MCSE
3 9 (4.69%) Degree
4 8 (4.17%) ITIL Certification
5 7 (3.65%) MCSA
5 7 (3.65%) MCP
6 6 (3.13%) Security Cleared
6 6 (3.13%) A+ Certification
7 5 (2.60%) MCITP
8 4 (2.08%) SC Cleared
8 4 (2.08%) ITIL Foundation Certificate
9 3 (1.56%) Cisco Certification
9 3 (1.56%) CCNA
9 3 (1.56%) DV Cleared
10 1 (0.52%) RHCSA
10 1 (0.52%) PRINCE2 Certification
10 1 (0.52%) MOS
10 1 (0.52%) MCDST
10 1 (0.52%) MCTS
10 1 (0.52%) CTC Cleared
Quality Assurance & Compliance
1 18 (9.38%) SLA
System Software
1 79 (41.15%) Active Directory
2 13 (6.77%) VMware Infrastructure
3 6 (3.13%) Terminal Services
4 5 (2.60%) XenApp
5 4 (2.08%) VMware Workstation
5 4 (2.08%) MetaFrame
5 4 (2.08%) XenDesktop
6 2 (1.04%) Xen
6 2 (1.04%) Hyper-V
6 2 (1.04%) VMware ESX
6 2 (1.04%) VMware ESXi
7 1 (0.52%) Forefront TMG
7 1 (0.52%) ISA Server
7 1 (0.52%) vSphere
Systems Management
1 9 (4.69%) SCCM
2 5 (2.60%) WSUS
3 4 (2.08%) NetBackup
4 3 (1.56%) Backup Exec
5 2 (1.04%) Norton AntiVirus
5 2 (1.04%) Symantec Endpoint Protection
6 1 (0.52%) McAfee ePO
6 1 (0.52%) Puppet
6 1 (0.52%) OpenView
6 1 (0.52%) DameWare
6 1 (0.52%) Systems Management Server (SMS)
6 1 (0.52%) Control-M
Vendors
1 73 (38.02%) Microsoft
2 31 (16.15%) Citrix
3 29 (15.10%) VMware
4 18 (9.38%) Cisco
5 13 (6.77%) Dell
6 12 (6.25%) Lotus
6 12 (6.25%) Symantec
7 10 (5.21%) Apple
8 6 (3.13%) Bloomberg
8 6 (3.13%) HP
9 5 (2.60%) Reuters
10 4 (2.08%) Veritas
10 4 (2.08%) Remedy
10 4 (2.08%) Oracle
10 4 (2.08%) ServiceNow
11 3 (1.56%) NetApp
11 3 (1.56%) Altiris
11 3 (1.56%) AppSense
12 2 (1.04%) LANDesk
12 2 (1.04%) Atlassian
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