The first table below looks at the demand for the IT Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 23 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 May 2013
Same period 2012 Same period 2011
IT Support
Rank 313 324 330
Rank change year-on-year
+11 +6
Contract jobs requiring an IT Support 64 86 106
As % of all contract IT jobs located in London 0.296% 0.319% 0.335%
As % of the Job Titles category 0.321% 0.345% 0.362%
Number of daily rates quoted 21 31 59
Average daily rate £190 £200 £440
Average daily rate % change year-on-year
-5.00% -54.54%
90% offered a daily rate of more than £103 £120 £186
10% offered a daily rate of more than £288 £330 £500
UK excluding London average daily rate £150 £153 £113
% change year-on-year
-1.63% +35.55%
Number of hourly rates quoted 24 20 18
Average hourly rate £16.75 £17.63 £15.00
Average hourly rate % change year-on-year
-4.96% +17.50%
90% offered a hourly rate of more than £11.33 £12.93 £11.50
10% offered a hourly rate of more than £25.00 £22.55 £25.40
UK excluding London average hourly rate £13.75 £14.50 £12.50
% change year-on-year
-5.17% +16.00%
All Job Titles
London
Contract IT job ads with a match in the
Job Titles category
19937 24898 29250
As % of all contract IT jobs located in London 92.14% 92.45% 92.53%
Number of daily rates quoted 13430 16056 18793
Average daily rate £450 £440 £475
Average daily rate % change year-on-year
+2.27% -7.36%
90% offered a daily rate of more than £275 £275 £300
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 446 620 684
Average hourly rate £20.00 £20.00 £20.00
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £45.00 £41.00 £47.50
UK excluding London average hourly rate £17.50 £18.00 £20.00
% change year-on-year
-2.77% -10.00%
IT Support
England

IT Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing IT Support across the London region as a proportion of the total demand within the Job Titles category.

London IT Support Jobs Demand Trend

IT Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

London IT Support Daily Rate Trend

IT Support
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 23 May 2013.

London IT Support Daily Rate Histogram

IT Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

London IT Support Hourly Rate Trend

IT Support
Hourly Rate Histogram

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 23 May 2013.

London IT Support Hourly Rate Histogram

IT Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 23 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
City of London +18 13 £195 -40.90%
Croydon +10 3 £210 +5.00%
Twickenham - 1 - -
Wembley - 1 - -
IT Support
England

IT Support
Top 30 Related IT Skills

For the 6 months to 23 May 2013, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 99 (72.26%) Windows
2 70 (51.09%) Active Directory
3 58 (42.34%) Windows XP
3 58 (42.34%) Windows 7
4 57 (41.61%) Microsoft
5 51 (37.23%) MS Office
6 48 (35.04%) MS Exchange
7 32 (23.36%) TCP/IP
8 31 (22.63%) Citrix
9 27 (19.71%) Finance
9 27 (19.71%) Exchange Server 2007
10 26 (18.98%) Blackberry
11 25 (18.25%) Microsoft Certification
11 25 (18.25%) Mac OS X
12 24 (17.52%) DHCP
12 24 (17.52%) DNS
12 24 (17.52%) LAN
13 23 (16.79%) MS Excel
14 22 (16.06%) ITIL
14 22 (16.06%) Windows Server 2008
15 21 (15.33%) Exchange Server 2010
15 21 (15.33%) Windows Vista
15 21 (15.33%) Windows Server 2003
16 20 (14.60%) SQL
17 17 (12.41%) Internet
17 17 (12.41%) Exchange Server 2003
18 16 (11.68%) VMware
19 15 (10.95%) VMware Infrastructure
19 15 (10.95%) Cisco
19 15 (10.95%) HP

IT Support
Top Related IT Skills by Category

For the 6 months to 23 May 2013, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Development
1 4 (2.920%) .NET
2 2 (1.460%) ASP
2 2 (1.460%) COM
3 1 (0.730%) J2EE
3 1 (0.730%) HTML
Application Platforms
1 48 (35.04%) MS Exchange
2 27 (19.71%) Exchange Server 2007
3 21 (15.33%) Exchange Server 2010
4 17 (12.41%) Exchange Server 2003
5 12 (8.759%) Blackberry Enterprise Server
6 6 (4.380%) Lotus Notes
7 4 (2.920%) SharePoint
8 3 (2.190%) WorkSite
8 3 (2.190%) Lync
9 2 (1.460%) IIS
10 1 (0.730%) Oracle Workflow
10 1 (0.730%) Office Communications Server
10 1 (0.730%) WebLogic
10 1 (0.730%) WebLogic Portal
Applications
1 51 (37.23%) MS Office
2 23 (16.79%) MS Excel
3 6 (4.380%) Office 365
4 2 (1.460%) Spreadsheet
4 2 (1.460%) MS PowerPoint
5 1 (0.730%) MS Visio
Business Applications
1 1 (0.730%) Oracle HRMS
1 1 (0.730%) Oracle Payroll
1 1 (0.730%) Dynamics CRM
1 1 (0.730%) Oracle EBS R12
1 1 (0.730%) Oracle EBS
Communications & Networking
1 32 (23.36%) TCP/IP
2 24 (17.52%) DHCP
2 24 (17.52%) DNS
2 24 (17.52%) LAN
3 17 (12.41%) Internet
4 14 (10.22%) WAN
5 12 (8.759%) Cisco IOS
6 11 (8.029%) SAN
6 11 (8.029%) Firewall
7 10 (7.299%) Cisco PIX
7 10 (7.299%) Cisco ASA
8 8 (5.839%) VPN
9 7 (5.109%) DSL
10 4 (2.920%) ADSL
11 3 (2.190%) HTTP
12 2 (1.460%) IPsec
13 1 (0.730%) VoIP
13 1 (0.730%) WLAN
Database & Business Intelligence
1 2 (1.460%) SQL Server
1 2 (1.460%) Crystal Reports
1 2 (1.460%) MySQL
2 1 (0.730%) SQL Server 2005
2 1 (0.730%) SQL Server 2008
2 1 (0.730%) Oracle 8/8i
2 1 (0.730%) Oracle Reports
2 1 (0.730%) Oracle Discoverer
2 1 (0.730%) RDBMS
Development Applications
1 2 (1.460%) Visual Studio
General
1 27 (19.71%) Finance
2 13 (9.489%) Legal
3 7 (5.109%) Law
4 5 (3.650%) Retail
4 5 (3.650%) Telecoms
5 4 (2.920%) Advertising
6 3 (2.190%) Banking
6 3 (2.190%) Investment Banking
6 3 (2.190%) French Language
6 3 (2.190%) Marketing
7 1 (0.730%) Games
7 1 (0.730%) German Language
7 1 (0.730%) Japanese Language
7 1 (0.730%) Financial Institution
7 1 (0.730%) Back Office
7 1 (0.730%) Publishing
7 1 (0.730%) Manufacturing
Miscellaneous
1 26 (18.98%) Blackberry
2 6 (4.380%) NHS
2 6 (4.380%) iPhone
2 6 (4.380%) iPad
3 5 (3.650%) Video Conferencing
3 5 (3.650%) Fat Client
3 5 (3.650%) Thin Client
4 3 (2.190%) Mobile App
4 3 (2.190%) EPoS
5 2 (1.460%) Client/Server
6 1 (0.730%) Fixed Income
6 1 (0.730%) Equities
6 1 (0.730%) Computer Science
6 1 (0.730%) Statistics
6 1 (0.730%) Smartphone
6 1 (0.730%) Hedge funds
6 1 (0.730%) SWIFT
6 1 (0.730%) Digital Media
Operating Systems
1 99 (72.26%) Windows
2 58 (42.34%) Windows XP
2 58 (42.34%) Windows 7
3 25 (18.25%) Mac OS X
4 22 (16.06%) Windows Server 2008
5 21 (15.33%) Windows Vista
5 21 (15.33%) Windows Server 2003
6 5 (3.650%) UNIX
7 4 (2.920%) Linux
7 4 (2.920%) Android
8 2 (1.460%) Windows 8
8 2 (1.460%) Windows Server 2012
9 1 (0.730%) Apple iOS
9 1 (0.730%) Windows 2000
9 1 (0.730%) AIX
9 1 (0.730%) Solaris
Processes & Methodologies
1 22 (16.06%) ITIL
2 6 (4.380%) Migration
3 5 (3.650%) Service Management
4 4 (2.920%) Service Delivery
4 4 (2.920%) Incident Management
4 4 (2.920%) Time Management
5 3 (2.190%) Mobile Commerce
5 3 (2.190%) Asset Management
5 3 (2.190%) Mobile Marketing
5 3 (2.190%) Workflow
6 2 (1.460%) E-Commerce
6 2 (1.460%) CRM
6 2 (1.460%) Problem Management
6 2 (1.460%) Investment Management
6 2 (1.460%) Data Migration
6 2 (1.460%) Data Cleansing
7 1 (0.730%) Business Analysis
7 1 (0.730%) Data Management
7 1 (0.730%) User Acceptance Testing
7 1 (0.730%) Test Scripting
Programming Languages
1 20 (14.60%) SQL
2 3 (2.190%) C
3 2 (1.460%) C#
3 2 (1.460%) C++
3 2 (1.460%) PHP
4 1 (0.730%) PowerShell
4 1 (0.730%) PL/SQL
4 1 (0.730%) VBScript
4 1 (0.730%) VB
4 1 (0.730%) Java
Qualifications
1 25 (18.25%) Microsoft Certification
2 14 (10.22%) MCSE
3 11 (8.029%) MCITP
4 10 (7.299%) Cisco Certification
4 10 (7.299%) CCNP
4 10 (7.299%) CCNA
4 10 (7.299%) CCA
4 10 (7.299%) Citrix Certification
4 10 (7.299%) CCEA
5 6 (4.380%) ITIL Certification
6 5 (3.650%) Degree
6 5 (3.650%) MCDST
6 5 (3.650%) Security Cleared
7 4 (2.920%) MCP
7 4 (2.920%) SC Cleared
8 3 (2.190%) MCSA
8 3 (2.190%) MCT
8 3 (2.190%) A+ Certification
9 1 (0.730%) ACTC
9 1 (0.730%) MCTS
System Software
1 70 (51.09%) Active Directory
2 15 (10.95%) VMware Infrastructure
3 14 (10.22%) XenApp
4 13 (9.489%) XenDesktop
5 3 (2.190%) Hyper-V
6 2 (1.460%) Terminal Services
7 1 (0.730%) VMware ESX
7 1 (0.730%) vSphere
7 1 (0.730%) MetaFrame
Systems Management
1 3 (2.190%) SCCM
1 3 (2.190%) Systems Management Server (SMS)
2 1 (0.730%) WSUS
2 1 (0.730%) Norton AntiVirus
2 1 (0.730%) Netcool
2 1 (0.730%) Tivoli
Vendors
1 57 (41.61%) Microsoft
2 31 (22.63%) Citrix
3 16 (11.68%) VMware
4 15 (10.95%) Cisco
4 15 (10.95%) HP
5 13 (9.489%) Dell
6 6 (4.380%) Lotus
7 5 (3.650%) Apple
8 3 (2.190%) Oracle
8 3 (2.190%) iSOFT
9 2 (1.460%) Avaya
9 2 (1.460%) Symantec
9 2 (1.460%) Adobe
9 2 (1.460%) Intel
9 2 (1.460%) Polycom
9 2 (1.460%) Mitel
10 1 (0.730%) Hummingbird
10 1 (0.730%) Sybase
10 1 (0.730%) Wyse
10 1 (0.730%) Remedy
London
To be suitable for this role you will have previous experience gained in a helpdesk, desktop or other IT Support role specifically supporting Windows Server 2003, Windows XP,...
Ashdown IT
Rate: £150 - £200 per day
Posted: 22 May 2013
City, London
Strong experience with the Microsoft Windows platform including Windows XP and Windows 7... MS Office 2002 - 2010 suites... Knowledge of User Administration via Active Directory... In order to...
ComputAppoint
Rate: £195 per day
Posted: 17 May 2013
Central London / West End
Apple Macintosh and Microsoft Cross-platform Mac/PC 2nd line IT Helpdesk Analyst (Apple Mac/PC Servicedesk Analyst) to join a 2nd line Mac/PC Helpdesk team supporting...
Eligo Recruitment Ltd
Rate: £15 - £18 per hour + flexible hours
Posted: 21 May 2013