The table below looks at the statistics for the IT Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 29 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jan 2015
Same period 2014 Same period 2013
IT Support
Rank 306 329 294
Rank change year-on-year
+23 -35
Contract jobs requiring an IT Support 80 72 78
As % of all contract IT jobs located in London 0.39% 0.33% 0.40%
As % of the Job Titles category 0.42% 0.35% 0.42%
Number of daily rates quoted 38 27 15
Average daily rate
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of your Daily Rate
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£164 £170 £182
Average daily rate % change year-on-year
-3.67% -6.33%
90% offered a daily rate of more than £100 £131 £128
10% offered a daily rate of more than £340 £366 £272
UK excluding London average daily rate £164 £150 £138
% change year-on-year
+9.54% +9.09%
Number of hourly rates quoted 15 11 39
Average hourly rate £13.50 £19.50 £18.50
Average hourly rate % change year-on-year
-30.76% +5.40%
90% offered a hourly rate of more than £11.59 £12.00 £13.00
10% offered a hourly rate of more than £22.80 £33.50 £37.50
UK excluding London average hourly rate £12.68 £14.00 £12.75
% change year-on-year
-9.44% +9.80%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19129 20370 18381
As % of all contract IT jobs located in London 92.49% 93.18% 93.30%
Number of daily rates quoted 13552 13895 12393
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 316 377 506
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.75 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.21 £16.50 £17.56
% change year-on-year
-1.78% -6.03%

IT Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in London

IT Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

IT Support Daily Rate Trend in London

IT Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 29 January 2015.

IT Support Daily Rate Histogram in London

IT Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

IT Support Hourly Rate Trend in London

IT Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 29 January 2015.

IT Support Hourly Rate Histogram in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 29 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +6 10 £200 +23.07% 7
Croydon -3 4 £125 - 1
Docklands, London - 2 £503 -
Canary Wharf - 2 - -
Chiswick +11 1 - - 2
Southwark - - - -
Wimbledon - - - -
Beckenham - - - -
Carshalton - - - -
Chessington - - - -
Coulsdon - - - -
Enfield - - - -
Grays - - - -
Hayes - - - -
Romford - - - -
Teddington - - - - 1
Twickenham - - - -
Uxbridge - - - -
Wembley - - - - 1
IT Support
England

IT Support
Top 30 Related IT Skills in London

For the 6 months to 29 January 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 147 (78.61%) Windows
2 89 (47.59%) Windows 7
3 85 (45.45%) Active Directory
4 72 (38.50%) Microsoft
5 71 (37.97%) MS Office
6 43 (22.99%) MS Exchange
7 41 (21.93%) MS Excel
8 37 (19.79%) Windows XP
9 31 (16.58%) Blackberry
9 31 (16.58%) VMware
9 31 (16.58%) Windows Server 2008
10 26 (13.90%) ITIL
10 26 (13.90%) Citrix
11 22 (11.76%) Finance
12 20 (10.70%) Exchange Server 2010
13 19 (10.16%) Cisco
13 19 (10.16%) TCP/IP
13 19 (10.16%) LAN
14 18 (9.63%) Windows Server 2003
14 18 (9.63%) VMware Infrastructure
15 17 (9.09%) SLA
15 17 (9.09%) Windows 8
16 16 (8.56%) Windows Server 2012
16 16 (8.56%) WAN
16 16 (8.56%) Incident Management
17 15 (8.02%) DNS
17 15 (8.02%) Microsoft Certification
18 14 (7.49%) Firewall
19 13 (6.95%) Service Delivery
19 13 (6.95%) Mac OS X

IT Support
Top Related IT Skills in London by Category

For the 6 months to 29 January 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 43 (22.99%) MS Exchange
2 20 (10.70%) Exchange Server 2010
3 10 (5.35%) IIS
3 10 (5.35%) IBM Notes
4 8 (4.28%) Blackberry Enterprise Server
5 5 (2.67%) Exchange Server 2003
5 5 (2.67%) WorkSite
5 5 (2.67%) SharePoint
6 3 (1.60%) SharePoint 2010
7 2 (1.07%) Exchange Server 2007
8 1 (0.53%) Exchange Server 2013
8 1 (0.53%) SharePoint 2013
8 1 (0.53%) OpenStack
8 1 (0.53%) Confluence
8 1 (0.53%) Lync
8 1 (0.53%) Office Communications Server
Applications
1 71 (37.97%) MS Office
2 41 (21.93%) MS Excel
3 12 (6.42%) MS PowerPoint
4 2 (1.07%) Adobe Creative Suite
5 1 (0.53%) AutoCAD
5 1 (0.53%) Shockwave
5 1 (0.53%) Quicktime
5 1 (0.53%) MS Visio
Business Applications
1 1 (0.53%) Markit EDM
1 1 (0.53%) Dynamics NAV
1 1 (0.53%) Remedy ITSM
1 1 (0.53%) Cognos TM1
Cloud Services
1 9 (4.81%) Amazon AWS
2 3 (1.60%) Office 365
3 2 (1.07%) Google Apps
Communications & Networking
1 19 (10.16%) TCP/IP
1 19 (10.16%) LAN
2 16 (8.56%) WAN
3 15 (8.02%) DNS
4 14 (7.49%) Firewall
5 13 (6.95%) DHCP
6 12 (6.42%) VPN
7 10 (5.35%) VoIP
8 6 (3.21%) SAN
8 6 (3.21%) Wireless
8 6 (3.21%) VLAN
9 5 (2.67%) NAS
9 5 (2.67%) Wi-Fi
10 4 (2.14%) Internet
10 4 (2.14%) Cisco IPT
11 3 (1.60%) Network Security
11 3 (1.60%) 3G
12 2 (1.07%) Broadband
12 2 (1.07%) Ethernet
13 1 (0.53%) PuTTY
Database & Business Intelligence
1 4 (2.14%) SQL Server
2 2 (1.07%) Crystal Reports
2 2 (1.07%) MySQL
2 2 (1.07%) FileMaker
2 2 (1.07%) SQL Server 2008
2 2 (1.07%) SQL Server 2005
3 1 (0.53%) SQL Server 2012
3 1 (0.53%) Oracle Reports
Development Applications
1 1 (0.53%) JIRA
1 1 (0.53%) Subversion
General
1 22 (11.76%) Finance
2 10 (5.35%) Banking
3 9 (4.81%) Law
4 8 (4.28%) Telecoms
5 6 (3.21%) Legal
6 3 (1.60%) Mandarin Language
6 3 (1.60%) Retail
6 3 (1.60%) Investment Banking
7 2 (1.07%) Back Office
7 2 (1.07%) Publishing
7 2 (1.07%) French Language
8 1 (0.53%) International Banking
8 1 (0.53%) Marketing
8 1 (0.53%) Italian Language
8 1 (0.53%) Russian Language
8 1 (0.53%) Spanish Language
8 1 (0.53%) Multimedia
8 1 (0.53%) Advertising
8 1 (0.53%) Pharmaceutical
8 1 (0.53%) Front Office
Libraries, Frameworks & Software Standards
1 9 (4.81%) Web Services
2 2 (1.07%) .NET
2 2 (1.07%) .NET Framework
3 1 (0.53%) Flash
Miscellaneous
1 31 (16.58%) Blackberry
2 11 (5.88%) Management Information System
2 11 (5.88%) Analytical Skills
3 9 (4.81%) Video Conferencing
4 7 (3.74%) Client/Server
5 5 (2.67%) iPad
6 4 (2.14%) iPhone
7 3 (1.60%) Computer Science
7 3 (1.60%) FMCG
7 3 (1.60%) Handset
7 3 (1.60%) Replication
8 2 (1.07%) NHS
8 2 (1.07%) Thin Client
8 2 (1.07%) Fat Client
8 2 (1.07%) Hedge funds
8 2 (1.07%) Mobile Computing
9 1 (0.53%) PDA
9 1 (0.53%) CMDB
9 1 (0.53%) Contract for Difference
9 1 (0.53%) Spread Betting
Operating Systems
1 147 (78.61%) Windows
2 89 (47.59%) Windows 7
3 37 (19.79%) Windows XP
4 31 (16.58%) Windows Server 2008
5 18 (9.63%) Windows Server 2003
6 17 (9.09%) Windows 8
7 16 (8.56%) Windows Server 2012
8 13 (6.95%) Mac OS X
9 8 (4.28%) Apple iOS
9 8 (4.28%) Linux
9 8 (4.28%) Windows Vista
10 6 (3.21%) Android
10 6 (3.21%) Mac OS
11 3 (1.60%) Mac OS X Server
12 2 (1.07%) UNIX
12 2 (1.07%) Windows 2000
12 2 (1.07%) NetWare
13 1 (0.53%) Windows 2000 Server
13 1 (0.53%) CentOS
13 1 (0.53%) Red Hat Enterprise Linux
Processes & Methodologies
1 26 (13.90%) ITIL
2 16 (8.56%) Incident Management
3 13 (6.95%) Service Delivery
4 11 (5.88%) Asset Management
5 9 (4.81%) Time Management
6 8 (4.28%) Configuration Management
7 6 (3.21%) Document Management
8 5 (2.67%) Information Security
8 5 (2.67%) Change Management
9 4 (2.14%) Project Management
9 4 (2.14%) Disaster Recovery
9 4 (2.14%) Service Management
9 4 (2.14%) Stakeholder Management
9 4 (2.14%) Capacity Planning
10 3 (1.60%) Performance Monitoring
10 3 (1.60%) PRINCE2
11 2 (1.07%) ITSM
11 2 (1.07%) Practice Management
11 2 (1.07%) Problem Management
11 2 (1.07%) IT Governance
Programming Languages
1 11 (5.88%) SQL
2 1 (0.53%) Bash Shell
2 1 (0.53%) PowerShell
2 1 (0.53%) VBA
2 1 (0.53%) C
Qualifications
1 15 (8.02%) Microsoft Certification
2 10 (5.35%) MCP
2 10 (5.35%) MCSE
2 10 (5.35%) Security Cleared
3 8 (4.28%) ITIL Certification
3 8 (4.28%) MCITP
4 7 (3.74%) Degree
4 7 (3.74%) SC Cleared
5 6 (3.21%) DV Cleared
6 5 (2.67%) A+ Certification
6 5 (2.67%) MCSA
7 4 (2.14%) Cisco Certification
7 4 (2.14%) CCNA
7 4 (2.14%) ITIL Foundation Certificate
8 2 (1.07%) PRINCE2 Practitioner
9 1 (0.53%) RHCSA
9 1 (0.53%) CTC Cleared
9 1 (0.53%) MCDST
9 1 (0.53%) MCTS
9 1 (0.53%) MOS
Quality Assurance & Compliance
1 17 (9.09%) SLA
2 1 (0.53%) Sarbanes-Oxley
System Software
1 85 (45.45%) Active Directory
2 18 (9.63%) VMware Infrastructure
3 7 (3.74%) VMware Workstation
4 6 (3.21%) XenApp
5 5 (2.67%) VMware ESX
5 5 (2.67%) Terminal Services
6 4 (2.14%) MetaFrame
6 4 (2.14%) XenDesktop
7 3 (1.60%) VMware ESXi
8 2 (1.07%) Hyper-V
9 1 (0.53%) vSphere
9 1 (0.53%) Forefront TMG
9 1 (0.53%) ISA Server
Systems Management
1 12 (6.42%) SCCM
2 5 (2.67%) WSUS
3 4 (2.14%) NetBackup
3 4 (2.14%) Backup Exec
4 2 (1.07%) Norton AntiVirus
5 1 (0.53%) McAfee ePO
5 1 (0.53%) Puppet
5 1 (0.53%) Systems Management Server (SMS)
5 1 (0.53%) Control-M
5 1 (0.53%) DameWare
5 1 (0.53%) OpenView
Vendors
1 72 (38.50%) Microsoft
2 31 (16.58%) VMware
3 26 (13.90%) Citrix
4 19 (10.16%) Cisco
5 12 (6.42%) Dell
6 11 (5.88%) Symantec
7 10 (5.35%) Apple
7 10 (5.35%) Lotus
8 8 (4.28%) HP
9 5 (2.67%) Reuters
9 5 (2.67%) Bloomberg
10 4 (2.14%) Adobe
10 4 (2.14%) Remedy
10 4 (2.14%) Veritas
10 4 (2.14%) NetApp
11 3 (1.60%) ServiceNow
11 3 (1.60%) LANDesk
11 3 (1.60%) Altiris
11 3 (1.60%) AppSense
12 2 (1.07%) SAP
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