The table below looks at the statistics for the IT Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
IT Support
Rank 331 335 309
Rank change year-on-year
+4 -26
Contract jobs requiring an IT Support 71 69 71
As % of all contract IT jobs located in London 0.33% 0.31% 0.34%
As % of the Job Titles category 0.36% 0.33% 0.37%
Number of daily rates quoted 33 34 18
Average daily rate
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£180 £173 £150
Average daily rate % change year-on-year
+4.34% +15.00%
90% offered a daily rate of more than £116 £120 £92
10% offered a daily rate of more than £332 £300 £208
UK excluding London average daily rate £150 £143 £128
% change year-on-year
+5.26% +11.76%
Number of hourly rates quoted 10 13 33
Average hourly rate £15.75 £19.00 £17.50
Average hourly rate % change year-on-year
-17.10% +8.57%
90% offered a hourly rate of more than £12.95 £16.33 £13.00
10% offered a hourly rate of more than £28.75 £115.35 £30.00
UK excluding London average hourly rate £13.88 £13.25 £13.00
% change year-on-year
+4.71% +1.92%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19804 20828 19241
As % of all contract IT jobs located in London 92.62% 92.96% 93.15%
Number of daily rates quoted 13695 14255 13119
Average daily rate £450 £425 £440
Average daily rate % change year-on-year
+5.88% -3.40%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 359 399 399
Average hourly rate £18.00 £17.50 £19.00
Average hourly rate % change year-on-year
+2.85% -7.89%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £54.25 £42.50 £42.50
UK excluding London average hourly rate £16.85 £17.00 £17.33
% change year-on-year
-0.86% -1.87%

IT Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in London

IT Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

IT Support Daily Rate Trend in London

IT Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 27 March 2015.

IT Support Daily Rate Histogram in London

IT Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

IT Support Hourly Rate Trend in London

IT Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 27 March 2015.

IT Support Hourly Rate Histogram in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 27 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +7 12 £216 -1.70% 11
Croydon -5 3 £125 +11.11% 3
Chiswick +11 1 - -
Hammersmith -1 1 £150 -36.50%
Uxbridge - 1 - - 1
Kingston Upon Thames - 1 - -
Romford - - - -
Sidcup - - - -
Surbiton - - - -
Teddington - - - -
Enfield - - - -
Bromley - - - -
Chessington - - - -
Coulsdon - - - -
Wembley - - - - 1
Canary Wharf - - - -
Wimbledon - - - -
IT Support
England

IT Support
Top 30 Related IT Skills in London

For the 6 months to 27 March 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 126 (77.78%) Windows
2 80 (49.38%) Active Directory
3 70 (43.21%) Windows 7
4 65 (40.12%) Microsoft
5 62 (38.27%) MS Office
6 44 (27.16%) MS Exchange
7 36 (22.22%) Windows Server 2008
7 36 (22.22%) MS Excel
8 33 (20.37%) VMware
9 29 (17.90%) Finance
10 28 (17.28%) Citrix
11 24 (14.81%) LAN
11 24 (14.81%) Windows XP
11 24 (14.81%) ITIL
12 23 (14.20%) TCP/IP
13 22 (13.58%) Blackberry
13 22 (13.58%) Exchange Server 2010
14 21 (12.96%) Cisco
15 20 (12.35%) WAN
16 19 (11.73%) Microsoft Certification
16 19 (11.73%) Firewall
16 19 (11.73%) Windows Server 2012
17 18 (11.11%) DNS
18 16 (9.88%) DHCP
19 15 (9.26%) SQL
19 15 (9.26%) MCSE
19 15 (9.26%) Windows Server 2003
19 15 (9.26%) VMware Infrastructure
20 14 (8.64%) Apple
20 14 (8.64%) Windows 8

IT Support
Top Related IT Skills in London by Category

For the 6 months to 27 March 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 44 (27.16%) MS Exchange
2 22 (13.58%) Exchange Server 2010
3 6 (3.70%) IIS
3 6 (3.70%) SharePoint
4 5 (3.09%) WorkSite
4 5 (3.09%) IBM Notes
5 4 (2.47%) Blackberry Enterprise Server
5 4 (2.47%) Exchange Server 2003
5 4 (2.47%) Exchange Server 2007
6 3 (1.85%) Exchange Server 2013
7 2 (1.23%) SharePoint 2010
8 1 (0.62%) Confluence
Applications
1 62 (38.27%) MS Office
2 36 (22.22%) MS Excel
3 10 (6.17%) MS PowerPoint
4 2 (1.23%) Adobe Creative Suite
5 1 (0.62%) Spreadsheet
5 1 (0.62%) MS Visio
5 1 (0.62%) Shockwave
5 1 (0.62%) Quicktime
5 1 (0.62%) AutoCAD
Business Applications
1 2 (1.23%) Remedy ITSM
2 1 (0.62%) thinkFolio
2 1 (0.62%) Markit EDM
2 1 (0.62%) Cognos TM1
2 1 (0.62%) Dynamics NAV
Cloud Services
1 5 (3.09%) Amazon AWS
1 5 (3.09%) Office 365
2 2 (1.23%) Google Apps
3 1 (0.62%) Microsoft Azure
Communications & Networking
1 24 (14.81%) LAN
2 23 (14.20%) TCP/IP
3 20 (12.35%) WAN
4 19 (11.73%) Firewall
5 18 (11.11%) DNS
6 16 (9.88%) DHCP
7 11 (6.79%) SAN
8 10 (6.17%) VPN
9 8 (4.94%) VoIP
9 8 (4.94%) Wireless
9 8 (4.94%) VLAN
10 5 (3.09%) NAS
10 5 (3.09%) Internet
11 4 (2.47%) Wi-Fi
11 4 (2.47%) Ethernet
11 4 (2.47%) Cisco IOS
12 3 (1.85%) Cisco PIX
12 3 (1.85%) Network Security
12 3 (1.85%) Cisco IPT
12 3 (1.85%) Cisco ASA
Database & Business Intelligence
1 9 (5.56%) SQL Server
2 2 (1.23%) MySQL
2 2 (1.23%) FileMaker
2 2 (1.23%) SQL Server 2005
3 1 (0.62%) SQL Server 2008
3 1 (0.62%) SQL Server 2012
3 1 (0.62%) DB2
3 1 (0.62%) Oracle Reports
Development Applications
1 1 (0.62%) Subversion
1 1 (0.62%) JIRA
General
1 29 (17.90%) Finance
2 8 (4.94%) Law
3 6 (3.70%) Legal
3 6 (3.70%) Banking
4 4 (2.47%) Telecoms
4 4 (2.47%) Spanish Language
5 3 (1.85%) French Language
5 3 (1.85%) Retail
6 2 (1.23%) Investment Banking
6 2 (1.23%) Back Office
7 1 (0.62%) Pharmaceutical
7 1 (0.62%) German Language
7 1 (0.62%) Russian Language
7 1 (0.62%) Marketing
7 1 (0.62%) Advertising
7 1 (0.62%) Publishing
Libraries, Frameworks & Software Standards
1 5 (3.09%) Web Services
2 1 (0.62%) Flash
2 1 (0.62%) .NET
Miscellaneous
1 22 (13.58%) Blackberry
2 8 (4.94%) Hedge funds
2 8 (4.94%) Analytical Skills
3 7 (4.32%) iPhone
4 6 (3.70%) Video Conferencing
4 6 (3.70%) Management Information System
5 5 (3.09%) Client/Server
5 5 (3.09%) iPad
6 4 (2.47%) FMCG
6 4 (2.47%) Replication
7 2 (1.23%) Handset
7 2 (1.23%) Computer Science
7 2 (1.23%) Contract for Difference
7 2 (1.23%) Spread Betting
8 1 (0.62%) Mathematics
8 1 (0.62%) Physics
8 1 (0.62%) Chemistry
8 1 (0.62%) Fat Client
8 1 (0.62%) E-Learning
8 1 (0.62%) PDA
Operating Systems
1 126 (77.78%) Windows
2 70 (43.21%) Windows 7
3 36 (22.22%) Windows Server 2008
4 24 (14.81%) Windows XP
5 19 (11.73%) Windows Server 2012
6 15 (9.26%) Windows Server 2003
7 14 (8.64%) Windows 8
8 13 (8.02%) Mac OS X
9 8 (4.94%) Android
10 7 (4.32%) Apple iOS
11 6 (3.70%) Windows Vista
11 6 (3.70%) Linux
12 3 (1.85%) UNIX
12 3 (1.85%) Mac OS X Server
12 3 (1.85%) Mac OS
13 1 (0.62%) Windows 2000 Server
13 1 (0.62%) Windows Mobile
13 1 (0.62%) Windows 2000
13 1 (0.62%) NetWare
Processes & Methodologies
1 24 (14.81%) ITIL
2 11 (6.79%) Service Delivery
3 9 (5.56%) Incident Management
4 8 (4.94%) Asset Management
5 7 (4.32%) Document Management
6 6 (3.70%) Configuration Management
7 5 (3.09%) Time Management
8 4 (2.47%) Capacity Planning
8 4 (2.47%) Problem Management
8 4 (2.47%) Project Management
8 4 (2.47%) Stakeholder Management
9 3 (1.85%) Change Management
9 3 (1.85%) Disaster Recovery
9 3 (1.85%) Project Planning
9 3 (1.85%) Change Control
10 2 (1.23%) Network Management
10 2 (1.23%) PRINCE2
10 2 (1.23%) Information Security
10 2 (1.23%) Service Management
10 2 (1.23%) Practice Management
Programming Languages
1 15 (9.26%) SQL
2 2 (1.23%) VBA
2 2 (1.23%) PowerShell
3 1 (0.62%) C
Qualifications
1 19 (11.73%) Microsoft Certification
2 15 (9.26%) MCSE
3 10 (6.17%) MCITP
3 10 (6.17%) Degree
3 10 (6.17%) Security Cleared
4 9 (5.56%) MCP
5 8 (4.94%) SC Cleared
5 8 (4.94%) ITIL Certification
6 5 (3.09%) Cisco Certification
6 5 (3.09%) CCNA
6 5 (3.09%) DV Cleared
7 3 (1.85%) CCA
7 3 (1.85%) Citrix Certification
7 3 (1.85%) CCEA
7 3 (1.85%) MCSA
7 3 (1.85%) CCNP
7 3 (1.85%) A+ Certification
8 1 (0.62%) MOS
8 1 (0.62%) CTC Cleared
8 1 (0.62%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 12 (7.41%) SLA
2 1 (0.62%) Sarbanes-Oxley
System Software
1 80 (49.38%) Active Directory
2 15 (9.26%) VMware Infrastructure
3 9 (5.56%) XenApp
4 7 (4.32%) XenDesktop
5 5 (3.09%) VMware Workstation
6 4 (2.47%) VMware ESX
6 4 (2.47%) Terminal Services
7 3 (1.85%) MetaFrame
8 2 (1.23%) ISA Server
8 2 (1.23%) Hyper-V
8 2 (1.23%) VMware ESXi
9 1 (0.62%) vSphere
9 1 (0.62%) Forefront TMG
Systems Management
1 8 (4.94%) SCCM
2 3 (1.85%) NetBackup
2 3 (1.85%) Backup Exec
2 3 (1.85%) WSUS
3 1 (0.62%) McAfee ePO
3 1 (0.62%) Puppet
3 1 (0.62%) OpenView
3 1 (0.62%) Systems Management Server (SMS)
3 1 (0.62%) Control-M
3 1 (0.62%) Norton AntiVirus
3 1 (0.62%) DameWare
Vendors
1 65 (40.12%) Microsoft
2 33 (20.37%) VMware
3 28 (17.28%) Citrix
4 21 (12.96%) Cisco
5 14 (8.64%) Apple
6 9 (5.56%) HP
7 7 (4.32%) Dell
7 7 (4.32%) Symantec
8 5 (3.09%) Remedy
8 5 (3.09%) Lotus
8 5 (3.09%) Adobe
9 4 (2.47%) Oracle
9 4 (2.47%) Mitel
9 4 (2.47%) NetApp
10 3 (1.85%) Nortel
10 3 (1.85%) Veritas
10 3 (1.85%) McAfee
10 3 (1.85%) Wyse
10 3 (1.85%) Hummingbird
10 3 (1.85%) AppSense
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