The statistics below represent IT contracts advertised across the London region that had IT Support featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 2 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
2 Dec 2016
Same period 2015 Same period 2014
IT Support
Rank 316 287 286
Rank change year-on-year
-29 -1
Contract jobs requiring an IT Support 120 151 149
As % of all contract IT jobs located in London 0.55% 0.66% 0.62%
As % of the Job Titles category 0.58% 0.70% 0.65%
Number of daily rates quoted 74 60 70
Median daily rate £170 £168 £160
Median daily rate % change year-on-year
+1.49% +4.68%
90% offered a daily rate of more than £100 £115 £95
10% offered a daily rate of more than £369 £328 £351
UK excluding London median daily rate £148 £160 £155
% change year-on-year
-7.81% +3.22%
Number of hourly rates quoted 15 27 37
Median hourly rate £24.00 £17.50 £15.00
Median hourly rate % change year-on-year
+37.14% +16.66%
90% offered a hourly rate of more than £12.78 £10.60 £9.50
10% offered a hourly rate of more than £117.00 £24.50 £24.80
UK excluding London median hourly rate £13.25 £13.00 £13.50
% change year-on-year
+1.92% -3.70%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20547 21624 22839
As % of all contract IT jobs located in London 94.81% 95.17% 94.85%
Number of daily rates quoted 14638 15330 16456
Median daily rate £475 £450 £425
Median daily rate % change year-on-year
+5.55% +5.88%
90% offered a daily rate of more than £300 £288 £250
10% offered a daily rate of more than £638 £625 £600
UK excluding London median daily rate £396 £385 £375
% change year-on-year
+2.85% +2.66%
Number of hourly rates quoted 286 343 446
Median hourly rate £17.00 £17.50 £17.50
Median hourly rate % change year-on-year
-2.85% -
90% offered a hourly rate of more than £11.50 £10.40 £11.50
10% offered a hourly rate of more than £50.00 £42.50 £37.30
UK excluding London median hourly rate £16.50 £17.00 £15.79
% change year-on-year
-2.94% +7.66%

IT Support
Jobs Demand Trend in London

The demand trend of IT contracts across the London region that featured IT Support in the job title.

IT Support Jobs Demand Trend in London

IT Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

IT Support Daily Rate Trend in London

IT Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 2 December 2016.

IT Support Daily Rate Histogram in London

IT Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

IT Support Hourly Rate Trend in London

IT Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 2 December 2016.

IT Support Hourly Rate Histogram in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 2 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 17 £133 -17.82% 5
Croydon -15 3 £114 +3.18% 1
Twickenham +4 2 £143 -
Southall 0 1 - -
Southwark -2 1 - - 1
Kingston Upon Thames - 1 - -
IT Support
England

IT Support Skill Set
Top 30 Related IT Skills in London

For the 6 months to 2 December 2016, IT Support contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region featuring IT Support in the job title.

1 157 (63.05%) Windows
2 106 (42.57%) Microsoft
2 106 (42.57%) Active Directory
3 80 (32.13%) MS Office
4 76 (30.52%) Windows 7
5 60 (24.10%) MS Excel
6 44 (17.67%) Finance
7 43 (17.27%) ITIL
8 35 (14.06%) Citrix
9 32 (12.85%) Windows Server
10 30 (12.05%) Windows 8
10 30 (12.05%) Office 365
10 30 (12.05%) MS Exchange
11 28 (11.24%) Windows Server 2008
12 27 (10.84%) Windows 10
13 24 (9.64%) Windows Server 2012
13 24 (9.64%) Apple
14 23 (9.24%) Mac OS X
14 23 (9.24%) DHCP
14 23 (9.24%) Banking
14 23 (9.24%) Smartphone
15 20 (8.03%) SharePoint
15 20 (8.03%) DNS
16 19 (7.63%) VMware
17 18 (7.23%) SQL
17 18 (7.23%) Analytical Skills
18 17 (6.83%) Video Conferencing
18 17 (6.83%) LAN
18 17 (6.83%) VoIP
18 17 (6.83%) Service Management

IT Support Skill Set
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (12.05%) MS Exchange
2 20 (8.03%) SharePoint
3 13 (5.22%) Exchange Server 2010
4 12 (4.82%) Skype for Business
5 8 (3.21%) Exchange Server 2007
6 6 (2.41%) Exchange Server 2013
7 4 (1.61%) Blackberry Enterprise Server
7 4 (1.61%) IIS
8 3 (1.20%) IBM Notes
8 3 (1.20%) WebSphere
9 1 (0.40%) Exchange Server 2003
9 1 (0.40%) SharePoint 2010
9 1 (0.40%) SharePoint 2013
9 1 (0.40%) SharePoint Server
9 1 (0.40%) WebLogic
Applications
1 80 (32.13%) MS Office
2 60 (24.10%) MS Excel
3 10 (4.02%) MS PowerPoint
4 5 (2.01%) Spreadsheet
5 2 (0.80%) Adobe Creative Suite
5 2 (0.80%) Adobe Illustrator
5 2 (0.80%) InDesign
5 2 (0.80%) SOLIDWORKS
6 1 (0.40%) MS Project
6 1 (0.40%) MS Visio
Business Applications
1 2 (0.80%) Remedy ITSM
2 1 (0.40%) Bankmaster
2 1 (0.40%) Eikon
2 1 (0.40%) Global One
2 1 (0.40%) Minerva
2 1 (0.40%) Sentinel
2 1 (0.40%) Summit
2 1 (0.40%) Tesseract
2 1 (0.40%) Unit4 Business World
Cloud Services
1 30 (12.05%) Office 365
2 6 (2.41%) Google Drive
2 6 (2.41%) Microsoft Azure
3 4 (1.61%) OneDrive
4 3 (1.20%) Adobe Creative Cloud
4 3 (1.20%) Azure Active Directory
4 3 (1.20%) G Suite
4 3 (1.20%) SaaS
5 1 (0.40%) Cloud Computing
5 1 (0.40%) Google Play
5 1 (0.40%) IaaS
5 1 (0.40%) PaaS
Communications & Networking
1 23 (9.24%) DHCP
2 20 (8.03%) DNS
3 17 (6.83%) LAN
3 17 (6.83%) VoIP
4 16 (6.43%) TCP/IP
5 13 (5.22%) WAN
6 12 (4.82%) Firewall
7 9 (3.61%) VPN
8 8 (3.21%) Internet
8 8 (3.21%) Skype
9 6 (2.41%) Remote Desktop
9 6 (2.41%) Wireless
10 5 (2.01%) SAN
10 5 (2.01%) VLAN
11 4 (1.61%) SSL
11 4 (1.61%) Wi-Fi
11 4 (1.61%) WLAN
12 3 (1.20%) WebEx
13 2 (0.80%) FTP
13 2 (0.80%) IP Telephony
Database & Business Intelligence
1 13 (5.22%) SQL Server
2 3 (1.20%) SQL Server 2008
3 2 (0.80%) FileMaker
3 2 (0.80%) Oracle Database
3 2 (0.80%) SQL Server 2012
4 1 (0.40%) Crystal Reports
4 1 (0.40%) Oracle Database 11g
4 1 (0.40%) Relational Database
Development Applications
1 9 (3.61%) JIRA
2 1 (0.40%) Atlassian Bamboo
2 1 (0.40%) ClearQuest
2 1 (0.40%) Xcode
General
1 44 (17.67%) Finance
2 23 (9.24%) Banking
3 15 (6.02%) Retail
4 12 (4.82%) Legal
5 8 (3.21%) Law
6 6 (2.41%) Investment Banking
7 5 (2.01%) Back Office
7 5 (2.01%) Front Office
7 5 (2.01%) Telecoms
8 4 (1.61%) French Language
8 4 (1.61%) German Language
8 4 (1.61%) Italian Language
8 4 (1.61%) Turkish Language
9 3 (1.20%) Advertising
10 2 (0.80%) Marketing
10 2 (0.80%) Polish Language
10 2 (0.80%) Spanish Language
11 1 (0.40%) Corporate Banking
11 1 (0.40%) Electronics
11 1 (0.40%) Private Banking
Libraries, Frameworks & Software Standards
1 3 (1.20%) WebSphere MQ
2 2 (0.80%) FIX Protocol
2 2 (0.80%) IBM Integration Bus
2 2 (0.80%) XML
3 1 (0.40%) .NET
3 1 (0.40%) Apache Flex
3 1 (0.40%) CSS
3 1 (0.40%) EDI
3 1 (0.40%) HTML
3 1 (0.40%) J2EE
3 1 (0.40%) JSP
3 1 (0.40%) Oracle Fusion
3 1 (0.40%) Web Services
Miscellaneous
1 23 (9.24%) Smartphone
2 18 (7.23%) Analytical Skills
3 17 (6.83%) Video Conferencing
4 11 (4.42%) Blackberry
5 6 (2.41%) iPad
6 5 (2.01%) Derivative
6 5 (2.01%) iPhone
7 4 (1.61%) Computer Science
7 4 (1.61%) EPoS
7 4 (1.61%) Equities
8 3 (1.20%) Data Protection Act
8 3 (1.20%) Driving Licence
8 3 (1.20%) Fintech
8 3 (1.20%) Management Information System
9 2 (0.80%) BYOD
9 2 (0.80%) Data Centre
9 2 (0.80%) iSeries
9 2 (0.80%) PKI
9 2 (0.80%) SWIFT
9 2 (0.80%) Tandem
Operating Systems
1 157 (63.05%) Windows
2 76 (30.52%) Windows 7
3 32 (12.85%) Windows Server
4 30 (12.05%) Windows 8
5 28 (11.24%) Windows Server 2008
6 27 (10.84%) Windows 10
7 24 (9.64%) Windows Server 2012
8 23 (9.24%) Mac OS X
9 16 (6.43%) Windows XP
10 14 (5.62%) Android
10 14 (5.62%) Linux
11 11 (4.42%) Apple iOS
12 9 (3.61%) Mac OS
12 9 (3.61%) Windows Server 2003
13 8 (3.21%) Unix
14 2 (0.80%) Solaris
15 1 (0.40%) Windows Vista
Processes & Methodologies
1 43 (17.27%) ITIL
2 17 (6.83%) Service Management
3 16 (6.43%) Incident Management
4 15 (6.02%) Problem Management
4 15 (6.02%) Service Delivery
5 13 (5.22%) Change Management
6 10 (4.02%) Asset Management
7 8 (3.21%) Migration
8 7 (2.81%) Project Management
8 7 (2.81%) Stakeholder Management
9 6 (2.41%) Line Management
10 5 (2.01%) Continuous Improvement
10 5 (2.01%) CRM
10 5 (2.01%) Workflow
11 4 (1.61%) B2B
11 4 (1.61%) Business Intelligence
11 4 (1.61%) ITSM
11 4 (1.61%) Mobile Device Management
11 4 (1.61%) PRINCE2
11 4 (1.61%) Process Improvement
Programming Languages
1 18 (7.23%) SQL
2 9 (3.61%) PowerShell
3 4 (1.61%) Shell Script
4 3 (1.20%) C
4 3 (1.20%) Java
4 3 (1.20%) Perl
4 3 (1.20%) PL/SQL
5 2 (0.80%) Bash Shell
5 2 (0.80%) VBA
6 1 (0.40%) PHP
6 1 (0.40%) VB
6 1 (0.40%) VB6
6 1 (0.40%) VBScript
Qualifications
1 16 (6.43%) Degree
2 12 (4.82%) Microsoft Certification
3 9 (3.61%) ITIL Certification
3 9 (3.61%) Security Cleared
4 7 (2.81%) DBS Check
5 6 (2.41%) DV Cleared
6 5 (2.01%) CCNA
6 5 (2.01%) Cisco Certification
7 4 (1.61%) CTC Cleared
7 4 (1.61%) MCP
7 4 (1.61%) MCSE
8 3 (1.20%) A+ Certification
8 3 (1.20%) BPSS Clearance
8 3 (1.20%) MCTS
8 3 (1.20%) SC Cleared
9 2 (0.80%) PMI Certification
9 2 (0.80%) PMP
10 1 (0.40%) AAT
10 1 (0.40%) ITIL Foundation Certificate
10 1 (0.40%) MCSA
Quality Assurance & Compliance
1 15 (6.02%) SLA
2 2 (0.80%) Disclosure Scotland
2 2 (0.80%) ISO 9000
System Software
1 106 (42.57%) Active Directory
2 16 (6.43%) VMware Infrastructure
3 8 (3.21%) Hyper-V
3 8 (3.21%) XenApp
4 3 (1.20%) Microsoft App-V
4 3 (1.20%) vSphere
5 2 (0.80%) Firmware
6 1 (0.40%) DFS Replication
6 1 (0.40%) ISA Server
6 1 (0.40%) Samba
6 1 (0.40%) Terminal Server
6 1 (0.40%) Virtual Desktop
6 1 (0.40%) Virtual Servers
6 1 (0.40%) VMware ESXi
6 1 (0.40%) VMware Workstation
6 1 (0.40%) XenServer
Systems Management
1 15 (6.02%) SCCM
2 5 (2.01%) AirWatch
3 2 (0.80%) Backup Exec
3 2 (0.80%) McAfee ePO
3 2 (0.80%) WSUS
4 1 (0.40%) Casper Suite
4 1 (0.40%) Control-M
4 1 (0.40%) Forefront Identity Manager
4 1 (0.40%) Norton AntiVirus
4 1 (0.40%) Puppet
4 1 (0.40%) Sysprep
4 1 (0.40%) ThinApp
Vendors
1 106 (42.57%) Microsoft
2 35 (14.06%) Citrix
3 24 (9.64%) Apple
4 19 (7.63%) VMware
5 15 (6.02%) Cisco
6 11 (4.42%) Bloomberg
7 10 (4.02%) Google
7 10 (4.02%) HP
8 8 (3.21%) Adobe
8 8 (3.21%) Reuters
9 7 (2.81%) Oracle
10 6 (2.41%) Dell
10 6 (2.41%) IBM
11 5 (2.01%) ServiceNow
12 4 (1.61%) Remedy
12 4 (1.61%) Sun
13 3 (1.20%) Altiris
13 3 (1.20%) Avaya
13 3 (1.20%) Cognos
13 3 (1.20%) Lotus
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