The table below looks at the statistics for the IT Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited IT Support in their job title over the 3 months to 6 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 May 2015
Same period 2014 Same period 2013
IT Support
Rank 349 338 318
Rank change year-on-year
-11 -20
Contract jobs requiring an IT Support 62 65 67
As % of all contract IT jobs located in London 0.28% 0.28% 0.31%
As % of the Job Titles category 0.30% 0.30% 0.34%
Number of daily rates quoted 30 34 23
Average daily rate
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of your Daily Rate
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£181 £175 £165
Average daily rate % change year-on-year
+3.57% +6.06%
90% offered a daily rate of more than £115 £102 £98
10% offered a daily rate of more than £250 £297 £277
UK excluding London average daily rate £135 £135 £144
% change year-on-year
- -6.08%
Number of hourly rates quoted 7 11 27
Average hourly rate £16.50 £18.00 £16.00
Average hourly rate % change year-on-year
-8.33% +12.50%
90% offered a hourly rate of more than £12.00 £13.50 £11.40
10% offered a hourly rate of more than £29.85 £29.00 £29.10
UK excluding London average hourly rate £14.00 £14.00 £13.75
% change year-on-year
- +1.81%
IT Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20772 21329 19784
As % of all contract IT jobs located in London 92.37% 92.77% 92.74%
Number of daily rates quoted 14288 14968 13348
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 377 384 414
Average hourly rate £18.70 £17.50 £19.38
Average hourly rate % change year-on-year
+6.85% -9.70%
90% offered a hourly rate of more than £12.50 £12.00 £12.50
10% offered a hourly rate of more than £55.00 £38.79 £47.50
UK excluding London average hourly rate £16.75 £17.50 £17.50
% change year-on-year
-4.28% -

IT Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing IT Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

IT Support Jobs Demand Trend in London

IT Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing IT Support across the London region.

IT Support Daily Rate Trend in London

IT Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 6 May 2015.

IT Support Daily Rate Histogram in London

IT Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing IT Support across the London region.

IT Support Hourly Rate Trend in London

IT Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing IT Support across the London region over the 3 months to 6 May 2015.

IT Support Hourly Rate Histogram in London

IT Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing IT Support within the London region over the 3 months to 6 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +20 17 £218 +14.47% 14
Uxbridge - 6 - - 2
Harrow - 1 - - 1
IT Support
England

IT Support
Top 30 Related IT Skills in London

For the 6 months to 6 May 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title.

1 106 (73.61%) Windows
2 73 (50.69%) Active Directory
3 59 (40.97%) Microsoft
4 55 (38.19%) Windows 7
5 53 (36.81%) MS Office
6 41 (28.47%) MS Exchange
7 30 (20.83%) VMware
7 30 (20.83%) Windows Server 2008
8 27 (18.75%) Finance
8 27 (18.75%) MS Excel
9 26 (18.06%) ITIL
10 23 (15.97%) Citrix
11 22 (15.28%) LAN
12 21 (14.58%) Windows XP
12 21 (14.58%) TCP/IP
13 20 (13.89%) Exchange Server 2010
14 19 (13.19%) Firewall
15 18 (12.50%) Cisco
15 18 (12.50%) Microsoft Certification
15 18 (12.50%) Windows Server 2012
16 16 (11.11%) WAN
16 16 (11.11%) MCSE
16 16 (11.11%) SQL
16 16 (11.11%) VMware Infrastructure
17 15 (10.42%) DNS
18 14 (9.72%) Apple
18 14 (9.72%) Windows 8
19 13 (9.03%) Blackberry
19 13 (9.03%) DHCP
19 13 (9.03%) Security Cleared

IT Support
Top Related IT Skills in London by Category

For the 6 months to 6 May 2015, IT contractor jobs across the London region that cited IT Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with IT Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 41 (28.47%) MS Exchange
2 20 (13.89%) Exchange Server 2010
3 7 (4.86%) Exchange Server 2003
4 6 (4.17%) IIS
5 5 (3.47%) SharePoint
5 5 (3.47%) Exchange Server 2007
6 4 (2.78%) WorkSite
7 3 (2.08%) Exchange Server 2013
8 2 (1.39%) SharePoint 2010
8 2 (1.39%) Blackberry Enterprise Server
9 1 (0.69%) Confluence
Applications
1 53 (36.81%) MS Office
2 27 (18.75%) MS Excel
3 5 (3.47%) MS PowerPoint
4 2 (1.39%) Spreadsheet
4 2 (1.39%) Adobe Creative Suite
5 1 (0.69%) Shockwave
5 1 (0.69%) Quicktime
Business Applications
1 3 (2.08%) Remedy ITSM
2 1 (0.69%) Cognos TM1
2 1 (0.69%) Dynamics NAV
Cloud Services
1 6 (4.17%) Amazon AWS
1 6 (4.17%) Office 365
2 3 (2.08%) Microsoft Azure
2 3 (2.08%) Google Apps
Communications & Networking
1 22 (15.28%) LAN
2 21 (14.58%) TCP/IP
3 19 (13.19%) Firewall
4 16 (11.11%) WAN
5 15 (10.42%) DNS
6 13 (9.03%) DHCP
7 11 (7.64%) SAN
8 10 (6.94%) VoIP
8 10 (6.94%) VLAN
9 9 (6.25%) VPN
10 7 (4.86%) Wireless
11 5 (3.47%) NAS
11 5 (3.47%) Internet
11 5 (3.47%) Ethernet
12 4 (2.78%) Cisco IOS
13 3 (2.08%) Cisco PIX
13 3 (2.08%) Network Security
13 3 (2.08%) Cisco ASA
14 2 (1.39%) Cisco IPT
14 2 (1.39%) WLAN
Database & Business Intelligence
1 10 (6.94%) SQL Server
2 2 (1.39%) SQL Server 2005
2 2 (1.39%) SQL Server 2012
3 1 (0.69%) MySQL
3 1 (0.69%) SQL Server 2008
3 1 (0.69%) DB2
3 1 (0.69%) Oracle Reports
3 1 (0.69%) FileMaker
Development Applications
1 1 (0.69%) Subversion
1 1 (0.69%) JIRA
General
1 27 (18.75%) Finance
2 9 (6.25%) Law
3 7 (4.86%) Legal
4 4 (2.78%) Telecoms
4 4 (2.78%) Spanish Language
4 4 (2.78%) Banking
5 3 (2.08%) Retail
6 1 (0.69%) Multimedia
6 1 (0.69%) Investment Banking
6 1 (0.69%) Marketing
6 1 (0.69%) French Language
6 1 (0.69%) German Language
6 1 (0.69%) Russian Language
6 1 (0.69%) Publishing
Libraries, Frameworks & Software Standards
1 5 (3.47%) Web Services
2 1 (0.69%) Flash
2 1 (0.69%) .NET
Miscellaneous
1 13 (9.03%) Blackberry
2 9 (6.25%) Video Conferencing
2 9 (6.25%) iPhone
3 7 (4.86%) Hedge funds
3 7 (4.86%) Analytical Skills
4 6 (4.17%) iPad
5 5 (3.47%) Management Information System
6 4 (2.78%) Client/Server
7 3 (2.08%) FMCG
8 2 (1.39%) Contract for Difference
8 2 (1.39%) Spread Betting
9 1 (0.69%) Mathematics
9 1 (0.69%) Physics
9 1 (0.69%) Chemistry
9 1 (0.69%) Computer Science
9 1 (0.69%) Wiki
9 1 (0.69%) Foreign Exchange (FX)
9 1 (0.69%) EPoS
9 1 (0.69%) Device Driver
9 1 (0.69%) Handset
Operating Systems
1 106 (73.61%) Windows
2 55 (38.19%) Windows 7
3 30 (20.83%) Windows Server 2008
4 21 (14.58%) Windows XP
5 18 (12.50%) Windows Server 2012
6 14 (9.72%) Windows 8
7 12 (8.33%) Windows Server 2003
8 11 (7.64%) Mac OS X
9 7 (4.86%) Linux
9 7 (4.86%) Android
10 6 (4.17%) Apple iOS
11 5 (3.47%) Windows Vista
12 2 (1.39%) Mac OS X Server
12 2 (1.39%) UNIX
12 2 (1.39%) Mac OS
13 1 (0.69%) Windows Mobile
Processes & Methodologies
1 26 (18.06%) ITIL
2 8 (5.56%) Project Management
2 8 (5.56%) Service Delivery
2 8 (5.56%) Incident Management
3 6 (4.17%) Systems Analysis
3 6 (4.17%) Infrastructure Management
3 6 (4.17%) Asset Management
3 6 (4.17%) Configuration Management
4 4 (2.78%) Document Management
4 4 (2.78%) Stakeholder Management
4 4 (2.78%) Disaster Recovery
4 4 (2.78%) Capacity Planning
4 4 (2.78%) Change Control
4 4 (2.78%) Project Planning
4 4 (2.78%) Problem Management
5 3 (2.08%) Time Management
5 3 (2.08%) Performance Monitoring
6 2 (1.39%) Network Management
6 2 (1.39%) ITSM
6 2 (1.39%) PRINCE2
Programming Languages
1 16 (11.11%) SQL
2 4 (2.78%) PowerShell
3 2 (1.39%) VBA
4 1 (0.69%) C
4 1 (0.69%) Perl
Qualifications
1 18 (12.50%) Microsoft Certification
2 16 (11.11%) MCSE
3 13 (9.03%) Security Cleared
4 11 (7.64%) Degree
5 10 (6.94%) SC Cleared
6 9 (6.25%) MCITP
7 8 (5.56%) ITIL Certification
8 7 (4.86%) MCP
8 7 (4.86%) DV Cleared
9 3 (2.08%) CCNP
9 3 (2.08%) CCNA
9 3 (2.08%) CCA
9 3 (2.08%) Citrix Certification
9 3 (2.08%) CCEA
9 3 (2.08%) Cisco Certification
10 2 (1.39%) PRINCE2 Practitioner
11 1 (0.69%) MOS
11 1 (0.69%) MCSA
11 1 (0.69%) A+ Certification
Quality Assurance & Compliance
1 5 (3.47%) SLA
2 1 (0.69%) Sarbanes-Oxley
System Software
1 73 (50.69%) Active Directory
2 16 (11.11%) VMware Infrastructure
3 9 (6.25%) XenApp
4 5 (3.47%) XenDesktop
4 5 (3.47%) VMware ESX
5 4 (2.78%) VMware Workstation
6 3 (2.08%) Terminal Services
7 2 (1.39%) ISA Server
7 2 (1.39%) MetaFrame
7 2 (1.39%) Hyper-V
7 2 (1.39%) vSphere
7 2 (1.39%) VMware ESXi
Systems Management
1 9 (6.25%) SCCM
2 3 (2.08%) Backup Exec
3 2 (1.39%) WSUS
3 2 (1.39%) NetBackup
4 1 (0.69%) McAfee ePO
4 1 (0.69%) Puppet
4 1 (0.69%) Symantec Endpoint Protection
4 1 (0.69%) OpenView
4 1 (0.69%) Systems Management Server (SMS)
4 1 (0.69%) Control-M
4 1 (0.69%) Norton AntiVirus
Vendors
1 59 (40.97%) Microsoft
2 30 (20.83%) VMware
3 23 (15.97%) Citrix
4 18 (12.50%) Cisco
5 14 (9.72%) Apple
6 9 (6.25%) HP
6 9 (6.25%) Dell
7 8 (5.56%) Oracle
8 6 (4.17%) Symantec
9 5 (3.47%) Adobe
10 4 (2.78%) NetApp
10 4 (2.78%) Mitel
10 4 (2.78%) Wyse
11 3 (2.08%) Hummingbird
11 3 (2.08%) Nortel
11 3 (2.08%) OpenText
11 3 (2.08%) Remedy
11 3 (2.08%) McAfee
11 3 (2.08%) Interwoven
11 3 (2.08%) Google
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