The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 28 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2015
Same period 2014 Same period 2013
Second Line Support
Rank 69 67 73
Rank change year-on-year
-2 +6
Contract jobs requiring a 2nd Line Support 29 16 8
As % of all contract IT jobs located in Manchester 1.79% 1.26% 0.72%
As % of the Job Titles category 1.92% 1.32% 0.77%
Number of daily rates quoted 11 2 2
Average daily rate
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of your Daily Rate
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£175 £133 £135
Average daily rate % change year-on-year
+32.07% -1.85%
UK excluding London average daily rate £173 £160 £150
% change year-on-year
+7.81% +6.66%
Number of hourly rates quoted 12 5 2
Average hourly rate £13.50 £11.50 £16.25
Average hourly rate % change year-on-year
+17.39% -29.23%
90% offered a hourly rate of more than £11.05 £9.50 £13.25
10% offered a hourly rate of more than £16.00 £14.60 £19.25
UK excluding London average hourly rate £15.00 £14.00 £15.00
% change year-on-year
+7.14% -6.66%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1511 1211 1045
As % of all contract IT jobs located in Manchester 93.33% 95.50% 93.72%
Number of daily rates quoted 913 679 526
Average daily rate £350 £330 £330
Average daily rate % change year-on-year
+6.06% -
90% offered a daily rate of more than £220 £225 £225
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 57 61 82
Average hourly rate £13.88 £15.25 £15.30
Average hourly rate % change year-on-year
-8.98% -0.32%
90% offered a hourly rate of more than £10.75 £10.00 £10.00
10% offered a hourly rate of more than £33.40 £34.00 £25.00
UK excluding London average hourly rate £16.50 £16.50 £17.23
% change year-on-year
- -4.20%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Daily Rate Trend in Manchester

2nd Line Support
Daily Rate Histogram in Manchester

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support across the Manchester region over the 3 months to 28 July 2015.

2nd Line Support Daily Rate Histogram in Manchester

2nd Line Support
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Hourly Rate Trend in Manchester

2nd Line Support
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 28 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 1 £175 - 1
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 28 July 2015, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 39 (81.25%) Windows
2 28 (58.33%) Active Directory
3 24 (50.00%) Microsoft
4 20 (41.67%) Windows 7
5 19 (39.58%) ITIL
6 18 (37.50%) Citrix
7 16 (33.33%) VMware
8 15 (31.25%) MS Office
8 15 (31.25%) Windows XP
9 11 (22.92%) Windows Server 2003
10 10 (20.83%) SQL
11 8 (16.67%) MS Exchange
12 7 (14.58%) MS Excel
12 7 (14.58%) Windows Server 2008
13 6 (12.50%) SCCM
13 6 (12.50%) SLA
13 6 (12.50%) McAfee
13 6 (12.50%) Blackberry
14 5 (10.42%) Symantec
14 5 (10.42%) Service Management
14 5 (10.42%) TCP/IP
14 5 (10.42%) LAN
14 5 (10.42%) Exchange Server 2010
15 4 (8.33%) Office 365
15 4 (8.33%) Apple iOS
15 4 (8.33%) Windows Server 2012
15 4 (8.33%) VMware Infrastructure
15 4 (8.33%) Oracle
15 4 (8.33%) MCP
15 4 (8.33%) Cisco

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 28 July 2015, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (16.67%) MS Exchange
2 5 (10.42%) Exchange Server 2010
3 1 (2.08%) Exchange Server 2007
3 1 (2.08%) TPMS
3 1 (2.08%) IBM Notes
3 1 (2.08%) SharePoint
Applications
1 15 (31.25%) MS Office
2 7 (14.58%) MS Excel
Business Applications
1 1 (2.08%) Remedy ITSM
Cloud Services
1 4 (8.33%) Office 365
Communications & Networking
1 5 (10.42%) LAN
1 5 (10.42%) TCP/IP
2 4 (8.33%) WAN
3 3 (6.25%) VoIP
3 3 (6.25%) SAN
4 2 (4.17%) Firewall
4 2 (4.17%) Wi-Fi
4 2 (4.17%) IP Telephony
5 1 (2.08%) Cisco ICM
5 1 (2.08%) Cisco IOS
5 1 (2.08%) WebEx
5 1 (2.08%) Intranet
5 1 (2.08%) Internet
5 1 (2.08%) Ethernet
Database & Business Intelligence
1 3 (6.25%) SQL Server
1 3 (6.25%) Oracle Database
2 2 (4.17%) BusinessObjects
2 2 (4.17%) Oracle Reports
2 2 (4.17%) Oracle Discoverer
3 1 (2.08%) RDBMS
3 1 (2.08%) SQL Server Reporting Services
3 1 (2.08%) SQL Server Integration Services
3 1 (2.08%) Relational Database
General
1 2 (4.17%) Finance
Miscellaneous
1 6 (12.50%) Blackberry
2 2 (4.17%) Mainframe
2 2 (4.17%) NHS
2 2 (4.17%) Mobile Computing
2 2 (4.17%) Data Centre
3 1 (2.08%) Thin Client
3 1 (2.08%) PDA
3 1 (2.08%) Fat Client
Operating Systems
1 39 (81.25%) Windows
2 20 (41.67%) Windows 7
3 15 (31.25%) Windows XP
4 11 (22.92%) Windows Server 2003
5 7 (14.58%) Windows Server 2008
6 4 (8.33%) Apple iOS
6 4 (8.33%) Windows Server 2012
7 3 (6.25%) Windows 8
7 3 (6.25%) Windows 2000 Server
8 2 (4.17%) Linux
9 1 (2.08%) Mac OS X
Processes & Methodologies
1 19 (39.58%) ITIL
2 5 (10.42%) Service Management
3 3 (6.25%) Incident Management
4 2 (4.17%) Problem Management
4 2 (4.17%) Agile Software Development
5 1 (2.08%) E-Commerce
5 1 (2.08%) Configuration Management
5 1 (2.08%) QMS
5 1 (2.08%) Network Management
5 1 (2.08%) Server Monitoring
5 1 (2.08%) Coaching
Programming Languages
1 10 (20.83%) SQL
2 3 (6.25%) VBA
Qualifications
1 4 (8.33%) MCP
2 3 (6.25%) Microsoft Certification
3 2 (4.17%) Oracle Certification
3 2 (4.17%) MCSA
3 2 (4.17%) CCNA
3 2 (4.17%) CCA
3 2 (4.17%) Citrix Certification
3 2 (4.17%) Cisco Certification
3 2 (4.17%) ITIL Certification
3 2 (4.17%) VMware Certified Professional (VCP)
3 2 (4.17%) MCITP
4 1 (2.08%) ITIL Foundation Certificate
4 1 (2.08%) MCTS
4 1 (2.08%) A+ Certification
4 1 (2.08%) MCSE
Quality Assurance & Compliance
1 6 (12.50%) SLA
System Software
1 28 (58.33%) Active Directory
2 4 (8.33%) VMware Infrastructure
3 3 (6.25%) Hyper-V
4 2 (4.17%) VMware ESX
4 2 (4.17%) XenDesktop
5 1 (2.08%) XenApp
Systems Management
1 6 (12.50%) SCCM
2 3 (6.25%) HP Data Protector
3 2 (4.17%) SCOM
3 2 (4.17%) Norton AntiVirus
3 2 (4.17%) Backup Exec
3 2 (4.17%) McAfee ePO
4 1 (2.08%) Cisco CUCM
4 1 (2.08%) Systems Management Server (SMS)
4 1 (2.08%) Cisco IPCC
4 1 (2.08%) Cisco UCCE
Vendors
1 24 (50.00%) Microsoft
2 18 (37.50%) Citrix
3 16 (33.33%) VMware
4 6 (12.50%) McAfee
5 5 (10.42%) Symantec
6 4 (8.33%) Apple
6 4 (8.33%) Oracle
6 4 (8.33%) Cisco
7 3 (6.25%) HP
7 3 (6.25%) Dell
8 2 (4.17%) EMC
8 2 (4.17%) CheckPoint
8 2 (4.17%) Sophos
8 2 (4.17%) Clearswift
9 1 (2.08%) Veeam
9 1 (2.08%) Remedy
9 1 (2.08%) BMC
9 1 (2.08%) Lotus