The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Second Line Support
Rank 100 81 65
Rank change year-on-year
-19 -16
Contract jobs requiring a 2nd Line Support 6 10 20
As % of all contract IT jobs located in Manchester 0.33% 0.70% 1.68%
As % of the Job Titles category 0.35% 0.73% 1.76%
Number of daily rates quoted 3 3 14
Average daily rate £150 £225 £135
Average daily rate % change year-on-year
-33.33% +66.66%
UK excluding London average daily rate £160 £165 £140
% change year-on-year
-3.03% +17.85%
Number of hourly rates quoted 2 2 2
Average hourly rate £17.00 £13.63 £18.00
Average hourly rate % change year-on-year
+24.77% -24.30%
UK excluding London average hourly rate £16.00 £14.50 £15.09
% change year-on-year
+10.34% -3.90%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1722 1368 1134
As % of all contract IT jobs located in Manchester 95.03% 95.80% 95.29%
Number of daily rates quoted 992 790 602
Average daily rate £370 £350 £350
Average daily rate % change year-on-year
+5.71% -
90% offered a daily rate of more than £250 £261 £200
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 51 57 54
Average hourly rate £17.50 £14.25 £18.32
Average hourly rate % change year-on-year
+22.80% -22.21%
90% offered a hourly rate of more than £13.50 £11.00 £10.00
10% offered a hourly rate of more than £40.00 £29.00 £34.80
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Daily Rate Trend in Manchester

2nd Line Support
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Hourly Rate Trend in Manchester

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 10 February 2016, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 24 (80.00%) Windows
2 13 (43.33%) Active Directory
3 11 (36.67%) Windows 7
4 10 (33.33%) Microsoft
5 9 (30.00%) SCCM
6 6 (20.00%) MS Office
7 5 (16.67%) ITIL
7 5 (16.67%) SQL
7 5 (16.67%) Microsoft Certification
7 5 (16.67%) VMware
8 4 (13.33%) Blackberry
8 4 (13.33%) Citrix
8 4 (13.33%) NHS
8 4 (13.33%) Oracle
8 4 (13.33%) Linux
8 4 (13.33%) Windows Server
9 3 (10.00%) Windows Server 2012
9 3 (10.00%) Problem Management
9 3 (10.00%) Security Cleared
9 3 (10.00%) PowerShell
9 3 (10.00%) IBM Notes
9 3 (10.00%) MS Excel
9 3 (10.00%) Lotus
9 3 (10.00%) HP
9 3 (10.00%) Cisco
9 3 (10.00%) Windows XP
9 3 (10.00%) LAN
9 3 (10.00%) WAN
10 2 (6.67%) MCDST
10 2 (6.67%) Finance

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 10 February 2016, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (10.00%) IBM Notes
2 2 (6.67%) Blackberry Enterprise Server
2 2 (6.67%) MS Exchange
3 1 (3.33%) IBM Domino
3 1 (3.33%) SharePoint
3 1 (3.33%) Skype for Business
Applications
1 6 (20.00%) MS Office
2 3 (10.00%) MS Excel
Communications & Networking
1 3 (10.00%) LAN
1 3 (10.00%) WAN
2 2 (6.67%) Cisco ICM
2 2 (6.67%) VPN
Database & Business Intelligence
1 1 (3.33%) SQL Server
General
1 2 (6.67%) Finance
Miscellaneous
1 4 (13.33%) Blackberry
1 4 (13.33%) NHS
2 1 (3.33%) Analytical Skills
2 1 (3.33%) Client/Server
2 1 (3.33%) Data Centre
2 1 (3.33%) Management Information System
2 1 (3.33%) Mobile Computing
Operating Systems
1 24 (80.00%) Windows
2 11 (36.67%) Windows 7
3 4 (13.33%) Linux
3 4 (13.33%) Windows Server
4 3 (10.00%) Windows Server 2012
4 3 (10.00%) Windows XP
5 2 (6.67%) Apple iOS
5 2 (6.67%) NetWare
5 2 (6.67%) Windows 2000
5 2 (6.67%) Windows Server 2008
5 2 (6.67%) Windows Vista
6 1 (3.33%) Mac OS
6 1 (3.33%) Windows 10
6 1 (3.33%) Windows 8
6 1 (3.33%) Windows Server 2003
Processes & Methodologies
1 5 (16.67%) ITIL
2 3 (10.00%) Problem Management
3 2 (6.67%) Capacity Management
3 2 (6.67%) Incident Management
3 2 (6.67%) ITIL V3
3 2 (6.67%) ITSM
3 2 (6.67%) Service Management
4 1 (3.33%) Agile Software Development
4 1 (3.33%) Continuous Improvement
4 1 (3.33%) E-Commerce
4 1 (3.33%) Information Security
4 1 (3.33%) Mentoring
4 1 (3.33%) Migration
4 1 (3.33%) Software Licensing
Programming Languages
1 5 (16.67%) SQL
2 3 (10.00%) PowerShell
3 2 (6.67%) VBScript
Qualifications
1 5 (16.67%) Microsoft Certification
2 3 (10.00%) Security Cleared
3 2 (6.67%) DV Cleared
3 2 (6.67%) MCDST
3 2 (6.67%) MCP
4 1 (3.33%) DBS Check
4 1 (3.33%) GNVQ
4 1 (3.33%) HNC
4 1 (3.33%) HND
4 1 (3.33%) MCITP
4 1 (3.33%) MCSE
4 1 (3.33%) NVQ Level 3
Quality Assurance & Compliance
1 2 (6.67%) SLA
System Software
1 13 (43.33%) Active Directory
2 2 (6.67%) Hyper-V
2 2 (6.67%) XenDesktop
3 1 (3.33%) XenApp
Systems Management
1 9 (30.00%) SCCM
2 2 (6.67%) Cisco IPCC
2 2 (6.67%) Cisco UCCE
2 2 (6.67%) NetBackup
2 2 (6.67%) SCVMM
2 2 (6.67%) ServiceCenter
Vendors
1 10 (33.33%) Microsoft
2 5 (16.67%) VMware
3 4 (13.33%) Citrix
3 4 (13.33%) Oracle
4 3 (10.00%) Cisco
4 3 (10.00%) HP
4 3 (10.00%) Lotus
5 2 (6.67%) Novell
5 2 (6.67%) Symantec
6 1 (3.33%) LANDesk