The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 31 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Oct 2014
Same period 2013 Same period 2012
Second Line Support
Rank 77 74 80
Rank change year-on-year
-3 +6
Contract jobs requiring a 2nd Line Support 14 8 8
As % of all contract IT jobs located in Manchester 0.98% 0.68% 0.61%
As % of the Job Titles category 1.05% 0.74% 0.68%
Number of daily rates quoted 1 2 1
Average daily rate
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of your Daily Rate
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£98 £138 £110
Average daily rate % change year-on-year
-29.09% +25.00%
UK excluding London average daily rate £160 £155 £158
% change year-on-year
+3.22% -1.58%
Number of hourly rates quoted 8 4 3
Average hourly rate £15.50 £14.75 £18.00
Average hourly rate % change year-on-year
+5.08% -18.05%
90% offered a hourly rate of more than £14.05 £12.75 £14.50
10% offered a hourly rate of more than £17.50 £15.35 £22.40
UK excluding London average hourly rate £14.00 £14.00 £14.00
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1330 1084 1185
As % of all contract IT jobs located in Manchester 93.53% 92.26% 90.60%
Number of daily rates quoted 840 546 578
Average daily rate £338 £338 £325
Average daily rate % change year-on-year
- +3.84%
90% offered a daily rate of more than £200 £225 £220
10% offered a daily rate of more than £500 £475 £450
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 53 78 92
Average hourly rate £13.50 £17.50 £18.39
Average hourly rate % change year-on-year
-22.85% -4.83%
90% offered a hourly rate of more than £9.70 £10.67 £10.85
10% offered a hourly rate of more than £25.63 £33.00 £30.55
UK excluding London average hourly rate £16.00 £16.50 £17.50
% change year-on-year
-3.03% -5.71%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Daily Rate Trend in Manchester

2nd Line Support
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Hourly Rate Trend in Manchester

2nd Line Support
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 31 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham - - - -
Bolton - - - -
Sale - - - -
Stockport - - - -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 31 October 2014, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 23 (74.19%) Windows
2 15 (48.39%) Windows 7
3 12 (38.71%) Active Directory
4 11 (35.48%) Microsoft
5 9 (29.03%) Windows XP
5 9 (29.03%) MS Office
6 7 (22.58%) SLA
7 6 (19.35%) Citrix
7 6 (19.35%) MS Exchange
7 6 (19.35%) Windows Server 2008
7 6 (19.35%) SCCM
8 5 (16.13%) ITIL
8 5 (16.13%) Windows Server 2003
9 4 (12.90%) Lotus
9 4 (12.90%) IBM Notes
9 4 (12.90%) MS Excel
9 4 (12.90%) Service Delivery
9 4 (12.90%) Exchange Server 2010
10 3 (9.68%) SCOM
10 3 (9.68%) SC Cleared
10 3 (9.68%) Security Cleared
10 3 (9.68%) Linux
10 3 (9.68%) HP
10 3 (9.68%) Blackberry Enterprise Server
11 2 (6.45%) Systems Management Server (SMS)
11 2 (6.45%) SQL
11 2 (6.45%) Oracle
11 2 (6.45%) Exchange Server 2007
11 2 (6.45%) VMware
11 2 (6.45%) Disaster Recovery

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 31 October 2014, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (19.35%) MS Exchange
2 4 (12.90%) IBM Notes
2 4 (12.90%) Exchange Server 2010
3 3 (9.68%) Blackberry Enterprise Server
4 2 (6.45%) Exchange Server 2007
5 1 (3.23%) CICS
Applications
1 9 (29.03%) MS Office
2 4 (12.90%) MS Excel
Communications & Networking
1 1 (3.23%) DHCP
1 1 (3.23%) SAN
Miscellaneous
1 1 (3.23%) EPoS
1 1 (3.23%) NHS
1 1 (3.23%) Blackberry
1 1 (3.23%) Management Information System
1 1 (3.23%) Enterprise Software
1 1 (3.23%) Analytical Skills
Operating Systems
1 23 (74.19%) Windows
2 15 (48.39%) Windows 7
3 9 (29.03%) Windows XP
4 6 (19.35%) Windows Server 2008
5 5 (16.13%) Windows Server 2003
6 3 (9.68%) Linux
7 2 (6.45%) Windows 8
8 1 (3.23%) Windows Server 2012
8 1 (3.23%) Apple iOS
8 1 (3.23%) Windows NT
Processes & Methodologies
1 5 (16.13%) ITIL
2 4 (12.90%) Service Delivery
3 2 (6.45%) Disaster Recovery
4 1 (3.23%) Migration
4 1 (3.23%) Incident Management
4 1 (3.23%) E-Commerce
4 1 (3.23%) Service Management
Programming Languages
1 2 (6.45%) SQL
Qualifications
1 3 (9.68%) SC Cleared
1 3 (9.68%) Security Cleared
2 1 (3.23%) MCP
2 1 (3.23%) Microsoft Certification
2 1 (3.23%) ITIL Certification
Quality Assurance & Compliance
1 7 (22.58%) SLA
System Software
1 12 (38.71%) Active Directory
2 1 (3.23%) Terminal Services
2 1 (3.23%) Hyper-V
2 1 (3.23%) XenApp
Systems Management
1 6 (19.35%) SCCM
2 3 (9.68%) SCOM
3 2 (6.45%) Systems Management Server (SMS)
4 1 (3.23%) Backup Exec
4 1 (3.23%) WSUS
Vendors
1 11 (35.48%) Microsoft
2 6 (19.35%) Citrix
3 4 (12.90%) Lotus
4 3 (9.68%) HP
5 2 (6.45%) Oracle
5 2 (6.45%) VMware
6 1 (3.23%) Dell
6 1 (3.23%) Adobe
6 1 (3.23%) Symantec
6 1 (3.23%) Wyse
6 1 (3.23%) Kofax
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