The table below looks at the statistics for the 2nd Line Support role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Second Line Support
Rank 66 66 88
Rank change year-on-year
0 +22
Contract jobs requiring a 2nd Line Support 17 11 7
As % of all contract IT jobs located in Manchester 1.28% 0.91% 0.49%
As % of the Job Titles category 1.35% 0.96% 0.54%
Number of daily rates quoted 2 4 4
Average daily rate
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£133 £135 £133
Average daily rate % change year-on-year
-1.85% +1.88%
90% offered a daily rate of more than £119 £98 £115
10% offered a daily rate of more than £147 £139 £140
UK excluding London average daily rate £163 £138 £163
% change year-on-year
+18.18% -15.38%
Number of hourly rates quoted 6 3 3
Average hourly rate £15.00 £15.50 £15.00
Average hourly rate % change year-on-year
-3.22% +3.33%
90% offered a hourly rate of more than £10.50 £13.10 £12.60
10% offered a hourly rate of more than £17.50 £19.10 £15.40
UK excluding London average hourly rate £14.00 £15.00 £14.94
% change year-on-year
-6.66% +0.40%
2nd Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1259 1145 1297
As % of all contract IT jobs located in Manchester 94.88% 94.24% 90.76%
Number of daily rates quoted 745 585 633
Average daily rate £335 £330 £313
Average daily rate % change year-on-year
+1.51% +5.60%
90% offered a daily rate of more than £213 £214 £179
10% offered a daily rate of more than £500 £475 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 57 93 105
Average hourly rate £15.00 £17.50 £18.00
Average hourly rate % change year-on-year
-14.28% -2.77%
90% offered a hourly rate of more than £10.00 £10.50 £10.44
10% offered a hourly rate of more than £37.50 £23.75 £37.30
UK excluding London average hourly rate £16.50 £17.00 £18.50
% change year-on-year
-2.94% -8.10%

2nd Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

2nd Line Support Jobs Demand Trend in Manchester

2nd Line Support
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Daily Rate Trend in Manchester

2nd Line Support
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support across the Manchester region.

2nd Line Support Hourly Rate Trend in Manchester

2nd Line Support
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 2nd Line Support within the Manchester region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - - - -
2nd Line Support
North West

2nd Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 22 August 2014, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title.

1 32 (80.00%) Windows
2 22 (55.00%) Active Directory
3 20 (50.00%) Microsoft
4 19 (47.50%) MS Office
5 15 (37.50%) Windows XP
5 15 (37.50%) Windows 7
6 11 (27.50%) MS Exchange
6 11 (27.50%) Citrix
7 10 (25.00%) ITIL
8 9 (22.50%) SLA
9 8 (20.00%) MS Excel
9 8 (20.00%) Windows Server 2008
10 6 (15.00%) Blackberry Enterprise Server
11 5 (12.50%) SCCM
11 5 (12.50%) Wireless
11 5 (12.50%) Microsoft Certification
12 4 (10.00%) VPN
12 4 (10.00%) MCP
12 4 (10.00%) MCSE
12 4 (10.00%) MCSA
12 4 (10.00%) MCTS
12 4 (10.00%) Service Delivery
12 4 (10.00%) Blackberry
12 4 (10.00%) Windows Server 2003
12 4 (10.00%) Smartphone
12 4 (10.00%) iPad
12 4 (10.00%) Windows 8
13 3 (7.50%) Incident Management
13 3 (7.50%) SCOM
13 3 (7.50%) SC Cleared

2nd Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 22 August 2014, IT contractor jobs across the Manchester region that cited 2nd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (27.50%) MS Exchange
2 6 (15.00%) Blackberry Enterprise Server
3 2 (5.00%) Exchange Server 2007
3 2 (5.00%) Exchange Server 2010
3 2 (5.00%) IBM Notes
4 1 (2.50%) CICS
Applications
1 19 (47.50%) MS Office
2 8 (20.00%) MS Excel
Cloud Services
1 1 (2.50%) Office 365
Communications & Networking
1 5 (12.50%) Wireless
2 4 (10.00%) VPN
3 2 (5.00%) DHCP
4 1 (2.50%) SAN
4 1 (2.50%) DNS
4 1 (2.50%) TCP/IP
4 1 (2.50%) GPRS
4 1 (2.50%) SMTP
4 1 (2.50%) 3G
4 1 (2.50%) Intranet
4 1 (2.50%) Structured Cabling
General
1 1 (2.50%) Banking
Miscellaneous
1 4 (10.00%) Blackberry
1 4 (10.00%) Smartphone
1 4 (10.00%) iPad
2 2 (5.00%) NHS
3 1 (2.50%) EPoS
3 1 (2.50%) Management Information System
3 1 (2.50%) Enterprise Software
Operating Systems
1 32 (80.00%) Windows
2 15 (37.50%) Windows XP
2 15 (37.50%) Windows 7
3 8 (20.00%) Windows Server 2008
4 4 (10.00%) Windows Server 2003
4 4 (10.00%) Windows 8
5 2 (5.00%) Windows Server 2012
5 2 (5.00%) Linux
6 1 (2.50%) Windows NT
6 1 (2.50%) Windows Mobile
6 1 (2.50%) Windows Vista
Processes & Methodologies
1 10 (25.00%) ITIL
2 4 (10.00%) Service Delivery
3 3 (7.50%) Incident Management
4 2 (5.00%) Time Management
4 2 (5.00%) Service Management
4 2 (5.00%) Disaster Recovery
5 1 (2.50%) Document Management
5 1 (2.50%) Change Management
5 1 (2.50%) Migration
5 1 (2.50%) Configuration Management
5 1 (2.50%) Project Management
5 1 (2.50%) Capacity Management
5 1 (2.50%) Mobile Device Management
5 1 (2.50%) Kalman Filter
Programming Languages
1 2 (5.00%) SQL
Qualifications
1 5 (12.50%) Microsoft Certification
2 4 (10.00%) MCP
2 4 (10.00%) MCSE
2 4 (10.00%) MCSA
2 4 (10.00%) MCTS
3 3 (7.50%) SC Cleared
3 3 (7.50%) Security Cleared
4 1 (2.50%) ITIL Certification
Quality Assurance & Compliance
1 9 (22.50%) SLA
System Software
1 22 (55.00%) Active Directory
2 2 (5.00%) Terminal Services
3 1 (2.50%) Terminal Server
3 1 (2.50%) XenApp
3 1 (2.50%) VMware Infrastructure
Systems Management
1 5 (12.50%) SCCM
2 3 (7.50%) SCOM
3 2 (5.00%) WSUS
3 2 (5.00%) Systems Management Server (SMS)
4 1 (2.50%) Cisco IPCC
Vendors
1 20 (50.00%) Microsoft
2 11 (27.50%) Citrix
3 2 (5.00%) VMware
3 2 (5.00%) Oracle
3 2 (5.00%) Cisco
3 2 (5.00%) Lotus
4 1 (2.50%) Adobe
4 1 (2.50%) HP
4 1 (2.50%) Dell
4 1 (2.50%) Wyse
4 1 (2.50%) Kofax
4 1 (2.50%) SolarWinds
Manchester, Lancashire
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