The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Manchester region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 80 - -
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 1 0 0
As % of all contract IT jobs located in Manchester 0.080% - -
As % of the Processes & Methodologies category 0.11% - -
Number of daily rates quoted 0 0 0
Average daily rate
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- - -
UK excluding London average daily rate £374 £355 £300
% change year-on-year
+5.28% +18.33%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £11.00 £45.00 £45.00
% change year-on-year
-75.55% -
Processes & Methodologies Category
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
880 837 926
As % of all contract IT jobs located in Manchester 70.51% 73.42% 65.72%
Number of daily rates quoted 499 442 470
Average daily rate £339 £330 £320
Average daily rate % change year-on-year
+2.65% +3.12%
90% offered a daily rate of more than £260 £249 £213
10% offered a daily rate of more than £500 £450 £450
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 25 38 43
Average hourly rate £23.50 £17.50 £25.00
Average hourly rate % change year-on-year
+34.28% -30.00%
90% offered a hourly rate of more than £11.50 £10.50 £11.00
10% offered a hourly rate of more than £51.25 £35.05 £37.50
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -
Customer Engagement
North West

Customer Engagement
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Manchester

Customer Engagement
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Manchester region.

Customer Engagement Daily Rate Trend in Manchester

Customer Engagement
Top 30 Related IT Skills in Manchester

For the 6 months to 1 August 2014, IT contractor jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 3 (75.00%) Windows
1 3 (75.00%) DHCP
1 3 (75.00%) DNS
1 3 (75.00%) SCCM
1 3 (75.00%) Security Cleared
2 2 (50.00%) ITIL
2 2 (50.00%) DV Cleared
2 2 (50.00%) Windows 7
2 2 (50.00%) Windows 8
2 2 (50.00%) MCTS
2 2 (50.00%) MCITP
2 2 (50.00%) Degree
2 2 (50.00%) WSUS
2 2 (50.00%) Problem Management
2 2 (50.00%) MS Excel
2 2 (50.00%) Service Management
2 2 (50.00%) Microsoft
2 2 (50.00%) Active Directory
2 2 (50.00%) Citrix
2 2 (50.00%) Microsoft Certification
2 2 (50.00%) Terminal Server
3 1 (25.00%) Configuration Management
3 1 (25.00%) Linux
3 1 (25.00%) UML
3 1 (25.00%) OOA/OOD
3 1 (25.00%) OO
3 1 (25.00%) JBoss
3 1 (25.00%) C
3 1 (25.00%) Java
3 1 (25.00%) JavaScript

Customer Engagement
Top Related IT Skills in Manchester by Category

For the 6 months to 1 August 2014, IT contractor jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 2 (50.00%) MS Excel
Communications & Networking
1 3 (75.00%) DHCP
1 3 (75.00%) DNS
Database & Business Intelligence
1 1 (25.00%) RDBMS
1 1 (25.00%) Oracle Database
1 1 (25.00%) Relational Database
Development Applications
1 1 (25.00%) Maven
1 1 (25.00%) Gerrit
1 1 (25.00%) Git (software)
Job Titles
1 2 (50.00%) Deployment Engineer
2 1 (25.00%) Software Developer
2 1 (25.00%) Developer
2 1 (25.00%) Consultant
2 1 (25.00%) Java Developer
2 1 (25.00%) Java Software Developer
Libraries, Frameworks & Software Standards
1 1 (25.00%) EJB
1 1 (25.00%) JMS
1 1 (25.00%) GWT
1 1 (25.00%) jQuery
1 1 (25.00%) HornetQ
1 1 (25.00%) JPA
1 1 (25.00%) EJB 3.0
Miscellaneous
1 1 (25.00%) Clustering
Operating Systems
1 3 (75.00%) Windows
2 2 (50.00%) Windows 7
2 2 (50.00%) Windows 8
3 1 (25.00%) Linux
Processes & Methodologies
1 2 (50.00%) ITIL
1 2 (50.00%) Problem Management
1 2 (50.00%) Service Management
2 1 (25.00%) Configuration Management
2 1 (25.00%) UML
2 1 (25.00%) OOA/OOD
2 1 (25.00%) OO
2 1 (25.00%) Agile Software Development
Programming Languages
1 1 (25.00%) C
1 1 (25.00%) Java
1 1 (25.00%) JavaScript
Qualifications
1 3 (75.00%) Security Cleared
2 2 (50.00%) DV Cleared
2 2 (50.00%) MCTS
2 2 (50.00%) MCITP
2 2 (50.00%) Degree
2 2 (50.00%) Microsoft Certification
3 1 (25.00%) SC Cleared
System Software
1 2 (50.00%) Active Directory
1 2 (50.00%) Terminal Server
Systems Management
1 3 (75.00%) SCCM
2 2 (50.00%) WSUS
Vendors
1 2 (50.00%) Microsoft
1 2 (50.00%) Citrix
2 1 (25.00%) JBoss
2 1 (25.00%) Oracle