The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Manchester region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Customer Engagement
Rank - 80 70
Contract jobs citing Customer Engagement 0 1 1
As % of all contract IT jobs located in Manchester - 0.081% 0.096%
As % of the Processes & Methodologies category - 0.127% 0.152%
Number of daily rates quoted 0 1 0
Average daily rate - £400 -
UK excluding London average daily rate £375 £400 £258
% change year-on-year
-6.25% +55.33%
Number of hourly rates quoted 0 0 1
Average hourly rate - - £13.50
UK excluding London average hourly rate - £45.00 £16.17
% change year-on-year
- +178.37%
All Processes & Methodologies
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
654 790 657
As % of all contract IT jobs located in Manchester 68.20% 64.02% 62.99%
Number of daily rates quoted 338 388 310
Average daily rate £338 £313 £300
Average daily rate % change year-on-year
+8.00% +4.16%
90% offered a daily rate of more than £250 £220 £200
10% offered a daily rate of more than £450 £450 £450
UK excluding London average daily rate £370 £365 £375
% change year-on-year
+1.36% -2.66%
Number of hourly rates quoted 38 32 34
Average hourly rate £17.50 £20.00 £17.50
Average hourly rate % change year-on-year
-12.50% +14.28%
90% offered a hourly rate of more than £12.90 £12.01 £11.05
10% offered a hourly rate of more than £77.50 £35.00 £33.25
UK excluding London average hourly rate £31.00 £25.00 £29.00
% change year-on-year
+24.00% -13.79%
Customer Engagement
North West

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Manchester Customer Engagement Jobs Demand Trend

Customer Engagement
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Manchester region.

Manchester Customer Engagement Daily Rate Trend

Customer Engagement
Top 22 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 4 (100.00%) Marketing
2 2 (50.00%) Degree
2 2 (50.00%) Unica
2 2 (50.00%) Unica Affinium
2 2 (50.00%) Direct Marketing
2 2 (50.00%) Online Marketing
2 2 (50.00%) Social Media
2 2 (50.00%) Marketing Strategy
2 2 (50.00%) Facebook
2 2 (50.00%) Twitter
2 2 (50.00%) Customer Insight
2 2 (50.00%) SQL
2 2 (50.00%) Business Objects
2 2 (50.00%) PRINCE2
2 2 (50.00%) E-Commerce
2 2 (50.00%) SAS
2 2 (50.00%) PRINCE2 Certification
2 2 (50.00%) Management Information System
2 2 (50.00%) CMS
2 2 (50.00%) Content Management
2 2 (50.00%) Google
3 1 (25.00%) Retail

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (50.00%) SAS
1 2 (50.00%) CMS
Business Applications
1 2 (50.00%) Unica Affinium
General
1 4 (100.00%) Marketing
2 1 (25.00%) Retail
Job Titles
1 2 (50.00%) Campaign Analyst
1 2 (50.00%) Analyst
1 2 (50.00%) Engagement Manager
2 1 (25.00%) SAS Analyst
Miscellaneous
1 2 (50.00%) Social Media
1 2 (50.00%) Management Information System
Processes & Methodologies
1 2 (50.00%) Direct Marketing
1 2 (50.00%) Online Marketing
1 2 (50.00%) Marketing Strategy
1 2 (50.00%) Customer Insight
1 2 (50.00%) PRINCE2
1 2 (50.00%) E-Commerce
1 2 (50.00%) Content Management
Programming Languages
1 2 (50.00%) SQL
Qualifications
1 2 (50.00%) Degree
1 2 (50.00%) PRINCE2 Certification
Vendors
1 2 (50.00%) Unica
1 2 (50.00%) Facebook
1 2 (50.00%) Twitter
1 2 (50.00%) Business Objects
1 2 (50.00%) Google