The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 98 - 76
Rank change year-on-year
- 0
Contract jobs citing Customer Engagement 8 0 9
As % of all contract IT jobs located in Manchester 0.44% - 0.76%
As % of the Processes & Methodologies category 0.54% - 1.00%
Number of daily rates quoted 1 0 5
Average daily rate £400 - £313
UK excluding London average daily rate £400 £425 £338
% change year-on-year
-5.88% +25.92%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £40.75 £21.58 -
% change year-on-year
+88.83% -
Customer Engagement
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
1483 1106 901
As % of all contract IT jobs located in Manchester 81.84% 77.45% 75.71%
Number of daily rates quoted 873 669 479
Average daily rate £375 £375 £350
Average daily rate % change year-on-year
- +7.14%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £500 £525 £496
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 35 31 34
Average hourly rate £32.50 £17.50 £17.15
Average hourly rate % change year-on-year
+85.71% +2.04%
90% offered a hourly rate of more than £15.25 £11.50 £10.19
10% offered a hourly rate of more than £40.00 £24.00 £48.70
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Customer Engagement
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Manchester

Customer Engagement
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Manchester region.

Customer Engagement Daily Rate Trend in Manchester

Customer Engagement
Top 30 Related IT Skills in Manchester

For the 6 months to 10 February 2016, IT contractor jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 5 (22.73%) Windows
1 5 (22.73%) Stakeholder Management
1 5 (22.73%) Finance
2 4 (18.18%) PRINCE2
2 4 (18.18%) PRINCE
2 4 (18.18%) Project Management
3 3 (13.64%) Windows Server 2003
3 3 (13.64%) VBScript
3 3 (13.64%) Oracle
3 3 (13.64%) ITIL
3 3 (13.64%) MS Excel
3 3 (13.64%) Active Directory
3 3 (13.64%) PRINCE2 Certification
3 3 (13.64%) Migration
3 3 (13.64%) Banking
3 3 (13.64%) Firewall
3 3 (13.64%) Business Analysis
3 3 (13.64%) SCCM
3 3 (13.64%) Market Research
3 3 (13.64%) Windows 7
3 3 (13.64%) Windows 8
3 3 (13.64%) User Stories
3 3 (13.64%) PowerShell
3 3 (13.64%) Windows Server 2008
3 3 (13.64%) BitLocker
3 3 (13.64%) Windows 10
3 3 (13.64%) Becrypt
4 2 (9.09%) Workflow
4 2 (9.09%) Oracle Database
4 2 (9.09%) SC Cleared

Customer Engagement
Top Related IT Skills in Manchester by Category

For the 6 months to 10 February 2016, IT contractor jobs across the Manchester region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (9.09%) Oracle Workflow
2 1 (4.55%) Apache
2 1 (4.55%) JBoss
Applications
1 3 (13.64%) MS Excel
Business Applications
1 2 (9.09%) Oracle Applications
Cloud Services
1 1 (4.55%) PaaS
Communications & Networking
1 3 (13.64%) Firewall
Database & Business Intelligence
1 2 (9.09%) Oracle Database
General
1 5 (22.73%) Finance
2 3 (13.64%) Banking
3 1 (4.55%) Retail
3 1 (4.55%) Telecoms
Job Titles
1 7 (31.82%) Project Manager
2 3 (13.64%) Analyst
2 3 (13.64%) Architect
2 3 (13.64%) Business Analyst
2 3 (13.64%) Product Manager
3 2 (9.09%) Customer Solutions Architect
3 2 (9.09%) Environment Manager
3 2 (9.09%) IT Manager
3 2 (9.09%) IT Project Manager
3 2 (9.09%) Process Analyst
3 2 (9.09%) Public Sector Project Manager
3 2 (9.09%) Solutions Architect
4 1 (4.55%) Applications Developer
4 1 (4.55%) Digital Product Manager
4 1 (4.55%) Infrastructure Project Manager
4 1 (4.55%) IT Infrastructure Manager
4 1 (4.55%) IT Infrastructure Project Manager
4 1 (4.55%) IT Security Project Manager
4 1 (4.55%) Migration Architect
4 1 (4.55%) SIEM Project Manager
Libraries, Frameworks & Software Standards
1 1 (4.55%) Apache Camel
1 1 (4.55%) J2EE
1 1 (4.55%) Java EE
1 1 (4.55%) OSGi
Miscellaneous
1 2 (9.09%) Mainframe
2 1 (4.55%) FMCG
2 1 (4.55%) Mobile Payment
Operating Systems
1 5 (22.73%) Windows
2 3 (13.64%) Windows 10
2 3 (13.64%) Windows 7
2 3 (13.64%) Windows 8
2 3 (13.64%) Windows Server 2003
2 3 (13.64%) Windows Server 2008
3 2 (9.09%) Linux
4 1 (4.55%) Windows XP
Processes & Methodologies
1 5 (22.73%) Stakeholder Management
2 4 (18.18%) PRINCE
2 4 (18.18%) PRINCE2
2 4 (18.18%) Project Management
3 3 (13.64%) Business Analysis
3 3 (13.64%) ITIL
3 3 (13.64%) Market Research
3 3 (13.64%) Migration
3 3 (13.64%) User Stories
4 2 (9.09%) Agile Software Development
4 2 (9.09%) Configuration Management
4 2 (9.09%) GAP Analysis
4 2 (9.09%) Workflow
5 1 (4.55%) Continuous Improvement
5 1 (4.55%) ITSM
5 1 (4.55%) Logistics
5 1 (4.55%) Mobile Commerce
5 1 (4.55%) Service Delivery
5 1 (4.55%) Service Management
5 1 (4.55%) Supplier Management
Programming Languages
1 3 (13.64%) PowerShell
1 3 (13.64%) VBScript
2 1 (4.55%) Java
Qualifications
1 3 (13.64%) PRINCE2 Certification
2 2 (9.09%) SC Cleared
2 2 (9.09%) Security Cleared
3 1 (4.55%) ITIL Foundation Certificate
3 1 (4.55%) PMI Certification
3 1 (4.55%) PMP
System Software
1 3 (13.64%) Active Directory
1 3 (13.64%) BitLocker
2 1 (4.55%) Oracle RAC
Systems Management
1 3 (13.64%) SCCM
Vendors
1 3 (13.64%) Becrypt
1 3 (13.64%) Oracle
2 2 (9.09%) CA
3 1 (4.55%) Microsoft
3 1 (4.55%) SAP